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Quick Card
Amadeus Ticket
Changer

Welcome to Amadeus Ticket Changer
Amadeus Ticket Changer allows you to automatically recalculate voluntary
reissues and revalidations, and to automatically refund e-tickets and paper
tickets based on the IATA industry standard. In this quick card we describe
reissues and revalidations with Amadeus Ticket Changer. For more
information on Amadeus Ticket Changer Refund, enter: HEATC GPREF in
the Amadeus distribution system. For more information on Amadeus Ticket
Changer, enter: HE ATC.
With Amadeus Ticket Changer you can reissue or revalidate:
E-tickets that have been issued in Amadeus using either the Amadeus
Central Ticketing Server or a third-party ticketing server
E-tickets issued in other GDSs (Sabre, Galileo, etc.)
Automated paper tickets issued in Amadeus
For Amadeus Central Ticketing users: Automated and manually issued
paper tickets or manually registered tickets
Note: For travel agents: The paper tickets must have been issued inside
the main market of the validating carrier.
For domestic and international itineraries, and fares in all currencies, you can
reissue or revalidate unused tickets or partially used tickets.
All fares that have the VC.Voluntary Changes category attached in the fare
rule qualify for Amadeus Ticket Changer. To verify if a rule contains the
Voluntary Changes category, enter FQNxx*VC in the Amadeus distribution
system(xx to be replaced by the FQDline number of the fare rule you want
to display).
Itinerary Changes Allowed with Amadeus Ticket
Changer
With Amadeus Ticket Changer you can make the following changes to an
itinerary:
Travel date
Flight number
Booking class
Routing (domestic and/or international)
The systemwill automatically determine whether to revalidate or reissue a
ticket.
How Amadeus Ticket Changer Works
When a passenger decides to change his itinerary, you have six options with
Amadeus Ticket Changer after you have rebooked the itinerary. You can
request:
1. An informative pricing for the reissue (FXF).
2. A confirmed pricing (FXQ).
3. An informative pricing (FXF) followed by a confirmed pricing (FXQ).
4. A Best Pricer informative pricing (FXE).
5. A Best Pricer confirmed pricing (FXO).
6. A Best Pricer informative pricing (FXE) followed by a Best Pricer
confirmed pricing (FXO).
Amadeus Ticket Changer processes in one single transaction a mono- or
multi-passenger PNR, containing up to nine passengers and six types of
passengers, including family and companion fares. For a partial multi-
passenger reissue, each passenger must be associated to a ticket. Partial
selection of passengers is not allowed with Best Pricer transactions.
Repricing options applicable to all tickets must be indicated first in the
transaction. If several options or associations are used per passenger in a
single entry, the // separator is mandatory.
With informative pricing the systemdoes not store a reissue Transitional
Stored Ticket (TST) and no changes are made to the PNR.
With confirmed pricing the systemcreates and stores the following:
For a reissue, a reissue TST if needed
For MCOissuance: A PNRMiscellaneous Charges Order (MCO) line
and Transitional Stored Miscellaneous document (TSM) of the type M
(TSM-M) containing the penalty fee for the reissue or the revalidation.
For EMDissuance: An SVCsegment in the PNRand a TSMof the type
P (TSM-P) containing the penalty fee for the reissue or the revalidation.
For a reissue with MCOissuance: A PNRMCOline and TSM-M
containing the residual value (if any). For a reissue with EMDissuance:
An SVCsegment and a TSM-P containing the residual value (if any).
For a reissue with MCOissuance: The original exchange document in a
PNRFOelement and in the MCOsub-element for the residual value (if
any). For a reissue with EMDissuance: The original exchange document
in a PNRFOelement and in the TSM-P for the residual value (if any).
For a reissue, an Amadeus Ticket Changer reissue panel (TQR)
including the fare and tax balances, the ticket difference, the residual
value (if any), the TST additional collection (if any), the penalty fee, the
total additional collection, and the grand total, which is the ticket
difference plus the penalty fee.
Display after FXQ Confirmed Pricing


Fare Balance (Difference between the Newand the Old Fare)
If > 0: This may lead to an additional collection.
If < 0: This may lead to a refund (total or partial).
If = 0: Same amount. This may lead to a revalidation.
If a revalidation, no fare balance will appear. The systemwill showthe new
itinerary with: **** REVALIDATION****
Tax Balance (Difference between the Newand the Old Tax)
Ticket Difference (Fare Balance plus Tax Balance)
Penalty Fee (Can apply for Reissue or Revalidation)

Total Cost of the Reissue or the Revalidation (Ticket Difference plus the
Penalty Fee)

Total Additional Collection (TSTAdditional Collection plus the Penalty Fee)
For a revalidation, the systemwill only show:



Residual Value
Refundable amount: here, old refundable taxes
Amadeus Ticket Changer Pricing Entries
To reissue paper tickets you must enter: the FA/FH element line number
(T7) or the 13-digit ticket number (105-1234567890), followed by the last
two digits of the ticket number (90) , the paper ticket coupon identifier (C)
and the coupon numbers to be reissued (34) in your Ticket Changer pricing
entry.
Amadeus Ticket Changer 4 Amadeus Ticket Changer 5 Amadeus Ticket Changer 6 Amadeus Ticket Changer 7
Examples:
FXF/T7*90C34 (single ticket by FA/FH element line number)
FXE/TKT105-1234567890*90C34-91C123/P1 (conjunction ticket
by ticket number)
Amadeus Ticket Changer Informative and Confirmed
Pricing
For more pricing entries, enter: HE FXF or HE FXQ in the Amadeus
distribution system.
E-Ticket Basic Entries:
Entry Explanation
FXF Reprices the PNRwith Amadeus Ticket
Changer informative pricing.
FXQ Reprices the PNRwith Amadeus Ticket
Changer confirmed pricing.
FXF/T7
FXQ/T7
Reprices the PNRfor a specific ticket
number by specifying the FA/FH element
line number.
FXF/P1,4
FXQ/P1,4
Reprices the PNRfor specific
passengers.
FXF/TKT057-1234567890/P1
FXQ/TKT057-1234567890/P1
Reprices the PNRfor a specific ticket
number by entering the ticket number.
Note: Passenger association is
mandatory.
FXF/S5
FXQ/S5
Reprices a selected flight segment.

Paper Ticket Basic Entries:
Entry Explanation
FXF/T7*90C34
FXQ/T7*90C34
Reprices the PNRfor a specific ticket
number by FA/FH element line number.
FXF/TKT105-1234567890*90
C34/P1
FXQ/TKT105-1234567890*90
C34/P1
Reprices the PNRfor a specific ticket
number by entering the ticket number.
Note: Passenger association is
mandatory.
FXF/T7*90C34-91C1234
FXQ/TKT105-1234567890*90
C34-91C1234/P1
Reprices the PNRfor a conjunction
ticket.
FXF/T7*90C34/S5-6
FXQ/T7*90C34/S5-6
Reprices a range of flight segments.


Amadeus Ticket Changer Best Pricer Informative and
Confirmed Pricing
For more pricing entries, enter: HE FXE or HE FXO in the Amadeus
distribution system.
E-Ticket Basic Entries:
Entry Explanation
FXE Reprices the PNRwith Amadeus Ticket
Changer Best Pricer informative pricing.
FXO Reprices the PNRwith Amadeus Ticket
Changer Best Pricer confirmed pricing.
FXE/T7
FXO/T7
Reprices the PNRfor a specific ticket
number by specifying the FA/FH element
line number.
FXE/TKT057-1234567890/P1
FXO/TKT057-1234567890/P1
Reprices the PNRfor a specific ticket
number by entering the ticket number.
Note: Passenger association is
mandatory.
FXE/S5
FXO/S5
Reprices a selected flight segment.

Paper Ticket Basic Entries:
Entry Explanation
FXE/T7*90C34
FXO/T7*90C34
Reprices the PNRfor a specific ticket
number by FA/FH element line number.
FXE/TKT105-1234567890*90
C34/P1
FXO/TKT105-1234567890*90
C34/P1
Reprices the PNRfor a specific ticket
number by entering the ticket number.
Note: Passenger association is
mandatory.

To reprice the new itinerary, Amadeus Ticket Changer uses the Amadeus
office IDof the original issuing office; this is mainly relevant for Unifares.
Follow-up Display Entries
To display the Penalty/Residual Value TSM, enter: TQM/M5
(M = TSMidentifier, 5 = TSMnumber fromthe TSMindex)
To display the reissue TST, enter, for example:
TQT or TQT/T4
To display the Amadeus Ticket Changer Reissue Panel, enter: TQR
Document Issuance
For a reissue: You can make the normal document issuance entries for
issuing the newticket (TTP or TTP/P1 ) and the Penalty and Residual
Value TSMs (TTM). You can also make the combined ticketing entry
(TTP/TTM or TTP/TTM/P1-3, and so on). For EMDissuance you must
make the combined ticketing entry.
Note: If your office profile field ATRis set to 2, you must make the
combined ticketing entry. In a TTP entry, passenger association is
mandatory for mono and multi-passenger PNRs.
For a revalidation: Make the revalidation entry to revalidate the ticket
(TTP/ETRV/L10/S5-6/E3-4). Make the normal issuance entry to issue
the Penalty TSM, if there is one (TTM).
You cannot make the combined ticketing entry for a revalidation.
Reissue and Revalidation Steps
Here is an example of an e-ticket reissue/revalidation with a Best Pricer
confirmed pricing entry (FXO). For additional information and examples,
enter HE STEPS in the Amadeus distribution system.
1. Retrieve the original PNR: RT YE95CC
2. Rebook the itinerary: SS1C2
3. Cancel the old flight segment and delete the old TST, if needed:
XE2 and TTE/T1
4. Reprice the itinerary with, for example, the Amadeus Ticket Changer
Best Pricer confirmed pricing entry: FXO
5. For a reissue, you can display the Residual Value TSM, if any: TQM/M2
6. Redisplay the PNRand cancel the old formof payment of the old ticket:
RT and XE11
7. For a reissue, enter the old formof payment for the newticket, and the
old formof payment for the Residual Value TSM, if there is one:
FPO/CASH (newticket)
4/FPO/CASH (Residual Value TSM-M) or
TMI/M1/FP-O/CASH (Residual Value TSM-P)
Note: If the reissue results in an additional collection, you must enter the
old and the newformof payment for the newticket (example:
FPO/CASH+/CASH).
8. For a reissue, display the e-ticket record of the original ticket (TWD) and
issue the newe-ticket and the Residual Value TSM:
TTP and TTM or TTP/TTM (combined entry - mandatory for EMDs)
9. For a revalidation, just enter the formof payment of the Penalty TSM, if
there is one, and revalidate the ticket:
5/FPCASH or TMI/M1/FP-CASH and TTP/ETRV/L10/S5-6/E3-4
10. Issue the Penalty TSM, if there is one: TTM
Note: You cannot use the combined ticketing entry (TTP/TTM) for a
revalidation.
Using Global Netting
Amadeus Ticket Changer Global Netting is a calculation feature that nets
values across fares, taxes and penalties to reduce the number of
miscellaneous documents issued, resulting in a single refund or a single
additional collection.
There are two levels of compensation: Netting between fares and taxes, and
Global Netting between fares, taxes and penalties.
Netting functionality uses standard repricing entries to reprice your itinerary
(FXQ, FXF, FXE, FXO).
Note: For BA and QF agents, use the following: FXQ/RVD. In the case of
a refund, this generates an FO line with the residual value amount
instead of a Residual Value TSM.
A netting reissue TST shows taxes in greater detail: old taxes (flagged O),
newtaxes (flagged X), refundable taxes (flagged Q) as well as newpaid
taxes (flagged G), and Used/Compensated taxes (flagged U).
Global Netting is airline specific. If you want to use this functionality, contact
your local account manager.
Display After FXQ Resulting in an Additional Collection
01 CHANGEOFCURRENCY/D MR
LAST TKT DTE 23SEP08 - - DATE OF ORIGIN
TICKET STOCK RESTRICTION
----------------------------------------------------------
AL FLGT BK DATE TIME FARE BASIS NVB NVA BG
SYD
AKL 6X 0043 H 23SEP HFLEXT 23SEP 20

OLD BASE FARE AUD 706.00
NEW BASE FARE AUD 652.00
FARE BALANCE NZD -63.00

OLD TAX NZD 153.20
NEW TAX NZD 153.20

TAX BALANCE NZD 0.00

TICKET DIFFERENCE NZD -63.00
PENALTY NZD 116.00
TOTAL ADD COLL AUD 46.00
GRAND TOTAL AUD 46.00

Copyright 2010, Amadeuss.a.s- All RightsReserved
Edition: 4.0 JobNumber: xxxx October 2010