Ser'S Anual: Thermal Label & Barcode Printer
Ser'S Anual: Thermal Label & Barcode Printer
Ser'S Anual: Thermal Label & Barcode Printer
MANUAL
CL-S521
Thermal Label & Barcode Printer
2
CONTENTS
Before Operation
Introduction -------------------------------------------------------------------------- 3
COMPLIANCE STATEMENT FOR EUROPEAN USERS----------------------------- 4
GS MARK STATEMENT -------------------------------------------------------------- 4
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ----------------------- 4
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS------------------------ 5
ETAT DE CONFORMITE EMI A LUSAGE DES UTILISATEURS CANADIENS ----- 5
Important Safety Instructions ------------------------------------------------------- 6
Notice--------------------------------------------------------------------------------- 7
SAFETY INSTRUCTIONS ------------------------------------------------------------ 8
Chapter 1 Setup
Confirmation of Carton Contents -------------------------------------------------10
Part Names and Functions---------------------------------------------------------- 11
Connection to Power ---------------------------------------------------------------16
Driver Installation -------------------------------------------------------------------16
Connection to a Computer --------------------------------------------------------17
Chapter 2 Printer Operation
Power ON/OFF ---------------------------------------------------------------------- 18
Normal Operating Mode -----------------------------------------------------------19
Setting the Media ------------------------------------------------------------------ 21
Mode Settings ---------------------------------------------------------------------- 25
Emulation Auto Detect: Cross-Emulation
TM
-------------------------------------- 38
Manually Selecting the Printer Emulation ---------------------------------------- 38
Chapter 3 Printer Adjustments
Sensor Adjustments --------------------------------------------------------------- 39
Media Thickness Adjustment ----------------------------------------------------- 42
Media Width Adjustment ---------------------------------------------------------- 43
Cleaning ---------------------------------------------------------------------------- 44
Chapter 4 Troubleshooting --------------------- 45
Appendixes
Specifications ---------------------------------------------------------------------- 47
Interfaces --------------------------------------------------------------------------- 50
3
Main Features
<High-speed, high-quality printing>
This printer can be used for high-speed high-quality printing thanks to its thermal-transfer
system that uses a line thermal printhead together with its 32 bit RISC CPU and its 'history
control IC'.
<Easy operation>
It is easy to change the printers settings on the operation panel, thanks to its unique and
simple VuePrint menu system.
Its high-lift printhead and mechanism means that media can be loaded with ease and it is
constructed for easy thermal printhead cleaning, etc.
Media width adjustment, media thickness adjustment, and media sensor adjustment can all be
made easily by the user using the colour-coded operator controls.
<Dual Programming Language>
This printer contains both the Datamax
and Zebra
Emulation
YES
Press FEED key
for 3 seconds
NO
NO
NO
YES
YES
NO
NO
SAVE
SAVE
SAVE
SAVE
SAVE
SAVE
YES
YES / Select / Save NO / Next Item / Change Value
Next Digit
Exit to previous menu
NO
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
YES
YES
Change
Value
Change
Value
Change
Value
NO
NO
YES
NO
YES
Darkness Adjust
Continuous Media Length
Vertical Position
Horizontal Shift
Vertical Image Shift
Media Sensor
Small Media Adjustment
Sensor Level
Paper End Level
Error Reporting
Buzzer Select
Metric/Inch
Max Media Length
Settings Lock
Keyboard Lock
Control Code
Emulation Select
Emulation Auto Detect
AutoConfigure
Function Select
Cutter Action
Paper Position
Mode/Repeat Key
RS-232C Baud
RS-232C Parity
RS-232C Length
RS-232C Stop bit
RS-232C X-ON
IEEE1284
Web Monitor
USB Device Class
USB VCOM Protocol
EXIT
EXIT EXIT
EXIT
EXIT
Config Set
MODE/REPEAT key + Power on
Are you sure?
Do you want to
print the current menu
settings?
Changing the
parameter
Completed
Do you want to
change the menu
settings?
Do you want
to print the current
menu settings?
Print Speed
Print Darkness
Small Media Length
Do you want to
change "Page Setup
Menu" items?
Do you want to
change "System Setup
Menu" items?
YES
NO
Do you want to
change "Global Config
Menu" items?
Do you want to
change "After Print
Menu" items?
Do you want to
change "Interface Menu"
items?
Operation Panel
Initialization of the
content of the settings
(Initialization to the
settings when the printer
was shipped.)
Printing the contents of
the present setting
Printing the
content of
the changes
Changing the
parameter
Changing the
parameter
Do you
want to reset this
printer to factory
settings?
Menu Setup Mode (p.27)
Printing during top menu
setting (p.30)
Printing a list of settings
(p.31)
Printing during sub menu
setting (p.30)
Mode Settings [Datamax
Emulation]
2
Printer Operation
29
7 Zebra
Emulation
YES
Press FEED key
for 3 seconds
NO
NO
NO
YES
YES
NO
NO
SAVE
SAVE
SAVE
SAVE
SAVE
SAVE
YES
YES / Select / Save NO / Next Item / Change Value
Next Digit
Exit to previous menu
NO
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
YES
YES
Change
Value
Change
Value
Change
Value
NO
NO
YES
NO
YES
Darkness Adjust
Continuous Media Length
Vertical Position
Horizontal Shift
Vertical Image Shift
Media Sensor
Small Media Adjustment
Sensor Level
Paper End Level
Error Reporting
Buzzer Select
Metric/Inch
Max Media Length
Settings Lock
Keyboard Lock
Media Power Up
CI Lock
Emulation Select
Emulation Auto Detect
AutoConfigure
Function Select
Cutter Action
Paper Position
Mode/Repeat Key
RS-232C Baud
RS-232C Parity
RS-232C Length
RS-232C Stop bit
RS-232C X-ON
IEEE1284
Web Monitor
USB Device Class
USB VCOM Protocol
EXIT
EXIT EXIT
EXIT
EXIT
Config Set
MODE/REPEAT key + Power on
Are you sure?
Do you want to
print the current menu
settings?
Changing the
parameter
Completed
Do you want to
change the menu
settings?
Do you want
to print the current
menu settings?
Print Speed
Print Darkness
Small Media Length
Do you want to
change "Page Setup
Menu" items?
Do you want to
change "System Setup
Menu" items?
YES
NO
Do you want to
change "Global Config
Menu" items?
Do you want to
change "After Print
Menu" items?
Do you want to
change "Interface Menu"
items?
Operation Panel
Initialization of the
content of the settings
(Initialization to the
settings when the printer
was shipped.)
Printing the contents of
the present setting
Printing the
content of
the changes
Changing the
parameter
Changing the
parameter
Do you
want to reset this
printer to factory
settings?
Menu Setup Mode (p.27)
Printing during top menu
setting (p.30)
Printing a list of settings
(p.31)
Printing during sub menu
setting (p.30)
Mode Settings [Zebra
Emulation]
2
Printer Operation
30
Printing during sub menu setting
Printing during top menu setting
Shown below is a sample menu output from the CL-S521 VuePrint menu
system.
This particular example is changing the print speed and print darkness then
continues through the remainder of the Print Setup menu.
The actual output from the printer is "vertically reversed" due to the way the
printer outputs the menu options. Please look at the example below to see
how the output changes.
Menu Setting Flow Chart
(p.28)
Menu Setting Flow Chart
(p.28)
Mode Settings
<Example of CL-S521 Datamax
emulation selected>
<Example of CL-S521 Datamax
emulation selected>
31
Printer Operation
Machine Information
Model Number : CL-S521
Boot Version : X.X
ROM Version : XXXXXXXX
ROM Date (DD//MM//YY) : XX/XX/XX
ROM Check Sum : XXXX
Head Check : OK
Print Counter : 0000.872 km
Service Counter : 0000.872 km
Cut Counter : 83
Sensor Monitor : 2.56 V
Option Interface : None
Current Menu Settings
[Global Config Menu]
Config Set : 1
[Page Setup Menu]
Print Speed : 4 IPS
Print Darkness : 10
Darkness Adjust : 00
Continuous Media Length : 4.00 inch
Vertical Position : 0.00 inch
Horizontal Shift : 0.00 inch
Vertical Image Shift : 0.00 inch
Media Sensor : See Through
Small Media Adjustment : Off
Small Media Length : 1.00 inch
Symbol Set : PM
[System Setup Menu]
Sensor Level : 1.5 V
Paper End Level : 2.80 V
Error Reporting : On Printing
Buzzer Select : On
Metric/Inch : Inch
Max Media Length : 10.00 inch
Settings Lock : Off
Keyboard Lock : Off
Control Code : STD
Emulation Select : DM4
Emulation Auto Detect : On
[After Print Menu]
AutoConfigure : On
Function Select : Tear
Cutter Action : Backfeed
Paper Position : 0.00 inch
Mode/Repeat Key : Disabled
[Interface Menu]
RS-232C Baud rate : 9600 bps
RS-232C Parity : None
RS-232C Length : 8 bit
RS-232C Stop bit : 1 bit
RS-232C X-ON : Yes
IEEE 1284 : On
USB Device Class : Printer
USB VCOM Protocol : Auto
*
Printing a list of settings
Menu Setting Flow Chart
(p.28)
Mode Settings
Note: Citizen continually enhances its printers with new options and settings
based on our customer's requests. Extra or changed menu items may
appear on the above print out in some case.
* The settings of the Symbol Set can be changed only by a command.
<Example of CL-S521 Datamax
emulation selected>
2
Printer Operation
32
Menu Setting Table
Global Config menu - allows you to switch between 3 complete config sets contained within the printer.
Page Setup Menu - allows you to change settings related to the media or print quality.
System Setup Menu - allows you to change settings for the printer hardware and basic control systems.
After Print Menu - changes how the printer reacts after the label has been printed.
Interfaces - changes interface parameters such as baud rate.
Menu Setting
7 Datamax
Emulation
Mode Settings
[Datamax
Emulation]
Top Menu Sub Menu Default Menu Remarks
Global Config Set 1 Config Set 1 Sets the Config Set.
configuration Config Set 2
Config Set 3
Page Setup Print Speed 4 IPS 2 to 6 IPS Printing speed setting
(2 to 4 IPS with optional peeler.)
Print Darkness 10 00 to 30 Print darkness setting
(printhead temperature)
Darkness Adjust 0 -10 to 10 Darkness command adjustment
Continuous Media 4.00 IN 0.25 to 32.00 IN Setting default length of continuous media,
Length 101.6mm 6.40 to 812.8mm if selected. ; the lower line is in metric mode.
Vertical Position 0.00 IN -1.00 to 1.00 IN Print start position adjustment
0.0mm -25.4 to 25.4mm
Horizontal Shift 0.00 IN -1.00 to 1.00 IN Horizontal printing location adjustment
0.0mm -25.4 to 25.4mm
Vertical Image Shift 0.00 IN 0.00 to 32.00 IN Adjust the off set value in vertical when
0.0mm 0.0 to 812.8mm mapping data on a RAM.
Media Sensor See Through See Through Label sensor selection
Reflect
None
Small Media OFF ON Setting for small labels
Adjustment OFF
Small Media 1.00 IN 0.25 to 1.00 IN Setting length of small label media
Length 25.4mm 6.40 to 25.4mm
System Setup Sensor Level 1.5V 0.0V to 3.3V Setting the threshold of the sensor
Paper End Level 2.80V 0.01V to 3.00V Sets the paper end level.
Error Reporting On Printing On Printing Setting for error report.
Immediate
Buzzer Select ON ON Setting buzzer sounding conditions
OFF
Metric/Inch Inch Inch Setting the units used
mm
Max Media Length 10.00 IN 1.00 to 50.00 IN Setting the maximum label length
254.0mm 25.4 to 1270.0mm
Settings Lock Off On When on, prevents software commands from
Off changing the values set by the VuePrint menu
Keyboard Lock Off On Prevents the control panel from affecting the
Off printer's configuration. (User "lock-out")
Control Code STD STD Selects between the Standard STX control
ALT code or the "Alternative" code. Sometimes
ALT-2 called "AS400 mode".
33
Printer Operation
Mode Settings
[Datamax
Emulation]
Top Menu Sub Menu Default Menu Remarks
Emulation Select DM4 DMI Selects DataMax
/Zebra
compatibility
DM4 DMI: DataMax
IClass
DPP DM4: DataMax
400 like
ZPI2 DPP: DataMax
Prodigy Plus
ZPI2: Zebra
Emulation
Emulation Auto On On Selects the detection of Datamax
and
Detect Off Zebra
emulation.
Full Auto
After Print AutoConfigure On On Optional auto configure
Off On .... Auto configure effective.
If a peeler unit or auto-cutter is
installed, each mode is automatically
set regardless of the function select
setting.
Off ... Auto configure ineffective.
When a peeler unit or auto-cutter is
installed but has not been started, it is
off and the operation is selected by
Function select.
Function Select Tear Off Selects the type of options installed and
Tear adjusts the "paper stop" position accordingly.
Peel On* For example, the position where the label
Cut On* stops in "Tear" mode is different to that in
"Peel On" mode.
Cutter Action* Backfeed Backfeed Cutter operating method setting
Through Backfeed: it feeds back after each cutting
operation.
Through: when the number copied = n, the
back end of sheet 1 to n-1 passes through,
and the back end of the final page that is a
single sheet is copied and fed back.
Paper Position 0.00IN Peel/Cut/Tear Off The stop position can be fine tuned using
0.00mm 0.00 to 2.00 IN this menu setting. The general stop position
0.0 to 50.8mm is selected depending on the "Function"
Peel/Cut/Tear On selected above.
-1.00 to 1.00 IN
-25.4 to 25.4mm
Mode/Repeat Key Disabled LabelSet Repeat method selection
LastOne LabelSet:
Disabled Reissues multiple labels.
LastOne:
Issues only the final page.
In count case, it issues only 1 label while
continuing.
Disabled:
Makes the repeat key invalid.
Interface RS-232C Baud 9600 115200 Sets the baud rate of the serial interface.
57600 Interface related settings are effective
38400 after the power is turned on again.
19200
9600
4800
2400
RS-232C Parity None None Sets the communication parity of the serial
Odd interface.
Even
RS-232C Length 8 bits 8 bits Sets the character length of the serial
7 bits interface.
* Effective only when the optional unit is attached.
2
Printer Operation
34
Top Menu Sub Menu Default Menu Remarks
RS-232C Stop bit 1 bit 1 bit Sets the stop bit of the serial interface.
2 bits
RS-232C X-ON Yes Yes Selects the X-ON flow control of the serial
No interface.
IEEE1284 ON ON Enable or disables the 'enhanced' features of
OFF the IEEE1284 parallel interface.
Web Monitor* Auto Auto Selecting the web monitor function.
On
Off
USB Device Class Printer Printer Selects the USB device class.
VCOM
USB VCOM Protocol Auto Auto Selects the protocol (flow control) when
DTR operating USB VCOM.
X-ON
Mode Settings
[Datamax
Emulation]
* Displayed only when an optional LAN board is connected to a printer.
35
Printer Operation
7 Zebra
Emulation
Top Menu Sub Menu Default Menu Remarks
Global Config Set 1 Config Set 1 Sets the Config Set.
configuration Config Set 2
Config Set 3
Page Setup Print Speed 4 IPS 2 to 6 IPS Printing speed setting
(2 to 4 IPS with optional peeler.)
Print Darkness 10 00 to 30 Print darkness setting
(printhead temperature)
Darkness Adjust 0 -10 to 10 Darkness command adjustment
Continuous Media 4.00 IN 0.25 to 32.00 IN Setting default length of continuous media,
Length 101.6mm 6.40 to 812.8mm if selected. ; the lower line is in metric mode.
Vertical Position 0.00 IN -1.00 to 1.00 IN Print start position adjustment
0.0mm -25.4 to 25.4mm
Horizontal Shift 0.00 IN -1.00 to 1.00 IN Horizontal printing location adjustment
0.0mm -25.4 to 25.4mm
Vertical Image Shift 000dots -120 to 120 dots Adjust the off set value in vertical when
mapping data on a RAM.
Media Sensor See Through See Through Label sensor selection
Reflect
None
Small Media OFF ON Setting for small labels
Adjustment OFF
Small Media 1.00 IN 0.25 to 1.00 IN Setting length of small label media
Length 25.4mm 6.40 to 25.4mm
System Setup Sensor Level 1.5V 0.0V to 3.3V Setting the threshold of the sensor
Paper End Level 2.80V 0.01V to 3.00V Sets the paper end level.
Error Reporting On Printing On Printing Setting for error report.
Immediate
Buzzer Select ON ON Setting buzzer sounding conditions
OFF
Metric/Inch Inch Inch Setting the units used
mm
Max Media Length 10.00 IN 1.00 to 50.00 IN Setting the maximum label length
254.0mm 25.4 to 1270.0mm
Settings Lock Off On When on, prevents software commands from
Off changing the values set by the VuePrint menu
Keyboard Lock Off On Prevents the control panel from affecting the
Off printer's configuration. (User "lock-out")
Media Power Up Off On Selects whether or not to initiate media
Off measurement when the power in ON.
CI Lock Off On Activates/deactivates the CI command.
Off
Emulation Select ZPI2 DM4 Selects DataMax
/Zebra
compatibility
DMI DM4: DataMax
400
DPP DMI: DataMax
IClass
ZPI2 DPP: DataMax
Prodigy Plus
ZPI2: Zebra
Emulation
Emulation Auto On On Selects the detection of Datamax
and
Detect Off Zebra
emulation.
Full Auto
Mode Settings
[Zebra
Emulation]
2
Printer Operation
36
Top Menu Sub Menu Default Menu Remarks
After Print AutoConfigure On On Optional auto configure
Off On .... Auto configure effective.
If a peeler unit or auto-cutter is
installed, each mode is automatically
set regardless of the function select
setting.
Off ... Auto configure ineffective.
When a peeler unit or auto-cutter is
installed but has not been started, it is
off and the operation is selected by
Function select.
Function Select Tear Off Selects the type of options installed and
Tear adjusts the "paper stop" position accordingly.
Peel On* For example, the position where the label
Cut On* stops in "Tear" mode is different to that in
"Peel On" mode.
Cutter Action* Backfeed Backfeed Cutter operating method setting
Through Backfeed: it feeds back after each cutting
operation.
Through: when the number copied = n, the
back end of sheet 1 to n-1 passes through,
and the back end of the final page that is a
single sheet is copied and fed back.
Paper Position 0.00IN Peel/Cut/Tear Off The stop position can be fine tuned using
0.00mm 0.00 to 2.00 IN this menu setting. The general stop position
0.0 to 50.8mm is selected depending on the "Function"
Peel/Cut/Tear On selected above.
-1.00 to 1.00 IN
-25.4 to 25.4mm
Mode/Repeat Key Disabled LabelSet Repeat method selection
LastOne LabelSet:
Disabled Reissues multiple labels.
LastOne:
Issues only the final page.
In count case, it issues only 1 label while
continuing.
Disabled:
Makes the repeat key invalid.
Interface RS-232C Baud 9600 115200 Sets the baud rate of the serial interface.
57600 Interface related settings are effective
38400 after the power is turned on again.
19200
9600
4800
2400
RS-232C Parity None None Sets the communication parity of the serial
Odd interface.
Even
RS-232C Length 8 bits 8 bits Sets the character length of the serial
7 bits interface.
RS-232C Stop bit 1 bit 1 bit Sets the stop bit of the serial interface.
2 bits
RS-232C X-ON Yes Yes Selects the X-ON flow control of the serial
No interface.
IEEE1284 ON ON Enable or disables the 'enhanced' features of
OFF the IEEE1284 parallel interface.
Mode Settings
[Zebra
Emulation]
* Effective only when the optional unit is attached.
37
Printer Operation
Mode Settings
[Zebra
Emulation]
Top Menu Sub Menu Default Menu Remarks
Web Monitor* Auto Auto Selecting the web monitor function.
On
Off
USB Device Class Printer Printer Selects the USB device class.
VCOM
USB VCOM Protocol Auto Auto Selects the protocol (flow control) when
DTR operating USB VCOM.
X-ON
* Displayed only when an optional LAN board is connected to a printer.
2
Printer Operation
38
Emulation Auto Detect: Cross-Emulation
TM
A different emulation will be detected when the Emulation Auto Detect of
the System Setup is set to On or Full Auto. (Detects Zebra
when Datamax
when Zebra
is selected.)
If the Emulation Auto Detect is set to On
If the Emulation Auto-Detect is set to On, this will cause the
CONDITION LED to flash when it detects an alternative emulation. By
selecting MODE/REPEAT KEY, the printer will restart and emulation will
automatically make a switch. By selecting another KEY, detection will be
canceled, and CONDITION LED will turn Off.
If the Emulation Auto Detect is set to Full Auto
If the Emulation Auto Detect is set to Full Auto, this will cause the
printer to restart when it detects an alternative emulation, and emulation
will automatically make a switch.
Manually Selecting the Printer Emulation
To manually choose between Datamax
and Zebra
emulation.
3. Press FEED key two times for Zebra
emulation.
The printer beeps each time the feed key is pressed.
4. To save the new selection, press MODE/REPEAT key. The printer
will beep three times and then restarts.
Menu Setting Table
(p.33, p.35)
Menu Setting Table
(p.33, p.35)
39
Printer Adjustments
3
Sensor Adjustments
The sensing level of both the transparent (see thru) and reflective sensors is
adjusted separately and independently. Firstly, the sensor type must be
selected either using the VuePrint menu system or the Sensor Method
Selection shown below. Then the adjustment and calibration of the sensor
can be made.
Entering Sensor Adjustment Mode
1. Turn on the power while pushing the PAUSE key, FEED key, and
STOP key simultaneously.
Power Switch
2. After the PRINT LED and CONDITION LED light up, release the
keys to change the printer to sensor adjustment setting mode.
Sensor Selection Method (Transparent Reflective)
To switch from transparent to reflective sensor, ensure the CONDITION LED
is lit then hold down the MODE/REPEAT key and then press the STOP key.
Each time you press the STOP key, you switch to back and forth between the
two sensor types.
If the transparent sensor is selected, the PRINT LED lights up and the buzzer
sounds once. If the reflective sensor is selected, the PRINT LED flashes
slowly and the buzzer sounds twice.
Media Setting (p.23)
3
Printer Adjustments
40
Adjusting the Transparent sensor
1. Push the large blue-head open lever to open the head unit and
sensor arm, then return only the sensor arm to its original
position. Align the upper sensor marker and the bottom sensor
marker (white) using the movable media guide.
Upper sensor
Bottom sensor
Movable media guide
Upper sensor marker
Alignment of markers
Transparent sensor marker
4. If the PAUSE key is pressed and released while the MODE/
REPEAT key is pressed, the PRINT LED goes off, after the
CONDITION LED switches from lit to rapid flashing, media
feeding starts, and the sensor is automatically adjusted.
5. If automatic adjustment stops normally, the PRINT LED and
CONDITION LED return to their original status. If it stops
abnormally (adjustment impossible), the CONDITION LED and
ERROR LED flash.
6. If the STOP key is pushed, it exits sensor adjustment mode.
2. Select the transparent sensor, and open the sensor arm.
3. Install only the liner media (label backing paper) with the label
media removed so that it will pass between the platen roller and
the media sensor. (Be careful that media with black marks does
not pass the media sensor.) Then close the sensor arm and the
printhead.
Label
Liner media
Media gap
Bottom sensor
Upper sensor
Media Setting (p.23)
Sensor Adjustments
Sensor Selection Method
(Transparent Reflective)
(p.39)
41
Printer Adjustments
Adjusting the Reflective sensor
1. Open the printhead and the sensor arm, then align the position
of the sensor marker of the bottom sensor is at the center of
the black mark on the media.
Black mark
Media
Bottom sensor
Reflective sensor marker
Black mark
Black mark
Label
Liner media
Bottom sensor
4. If the PAUSE key is pressed and released while the MODE/
REPEAT key is pressed, PRINT LED goes off, the CONDITION
LED switches from lit to rapid flashing, media feeding starts,
and the sensor is automatically adjusted.
5. If automatic adjustment stops normally, the PRINT LED and
CONDITION LED return to their original status. If it does not
stop normally (adjustment impossible), the CONDITION LED
and ERROR LED flash.
6. If the STOP key is pushed, it exits sensor adjustment mode.
2. Select the reflective sensor.
3. With the reflective sensor selected, install the label media so
that it is between the platen roller and the media sensor.
(Be careful that black mark and media gap do not pass the media
sensor.) Then close the sensor arm and the printhead.
Sensor Adjustments
Sensor Selection Method
(Transparent Reflective)
(p.39)
3
Printer Adjustments
42
Media Thickness Adjustment
It may be necessary to adjust the printer according to the thickness of the
media being used. This can be done easily by rotating the media adjustment
dial to improve the print quality.
Poor print quality across the complete printout means wrongly set media
thickness. See this section.
Poor print quality on one side of a printout means wrongly set media width.
See next section.
When using standard label media, high quality media or direct
thermal media
Adjust while performing test printing by turning the dial from the smallest
number on the dial to the largest number on the dial one step at a time.
When using thicker media (tags, card, etc.)
Adjust while performing test printing by turning the dial from the smallest
number on the dial to the largest number on the dial one step at a time.
When shipped from the factory, it is set at dial 1.
The offset adjustment varies according to the thickness and the hardness
of the media.
Installing the Media (p.24)
Self Print Mode (p.26)
Media Thickness
Suggested media type
Dial Position
0 Direct thermal media (thin media)
1 Standard Label media, Direct thermal media
3-5 Thicker backing paper labels
6-9 Cards, tags, thicker media stock.
* These values are guidelines. The exact media being used must be matched
with the correct media thickness adjustment position.
1
Media thickness adjustment dial
43
Printer Adjustments
Media Width Adjustment
Caution
When using narrow media, be sure to MAKE this adjustment. (If you do
not, the head may be damaged by jamming, etc.)
9
Media width adjustment dial
The head pressure varies according to the width of the media being printed.
The head pressure balance must be adjusted according to media width so
that constant head pressure is applied to the head. With this printer, it can
be adjusted easily by turning the media width adjustment dial.
If the printing is blurred or lightly printed on one side or the media moves in
a zigzag pattern adjust the head pressure balance.
After making an adjustment, confirm the output quality with a test print.
Dial position Media width mm (inches) Head pressure
0 19.5 to 23.0mm (0.77 to 0.90)
1 23.0 to 30.0mm (0.90 to 1.18) Low
2 30.0 to 39.0mm (1.18 to 1.53)
3 39.0 to 49.0mm (1.53 to 1.92)
4 49.0 to 62.0mm (1.92 to 2.44)
5 62.0 to 76.0mm (2.44 to 2.99)
6 76.0 to 88.0mm (2.99 to 3.46)
7 88.0 to 99.0mm (3.46 to 3.89)
8 99.0 to 108mm (3.89 to 4.25) High
9 108 to 118mm (4.25 to 4.65)
(setting when shipped)
The following values are criteria.
Installing the Media (p.24)
Self Print Mode (p.26)
3
Printer Adjustments
44
Cleaning
Wipe off any foreign matter such as media dust, dirt and adhesive substances
built up around the printhead with the head cleaning pen (head cleaner)
provided, and use a soft cloth soaked in ethyl alcohol for the platen etc.
It is particularly important to clean the thermal printhead after printing on
thermal media for long periods, which will guarantee the print quality and
extend the life of the thermal printhead.
Note: Always use the head cleaner when cleaning the thermal printhead.
Head cleaner
Thermal printhead
Caution
Do not use any solvent other than ethyl alcohol. Solvents such as
benzene, acetone and thinner will dissolve plastic parts and destroy
the thermal printhead, platen and much of the printer!
Try to avoid using "excessive amounts" of ethyl alcohol to clean the
platen. Excessive use will harden the platen surface prematurely.
Platen
45
4
Troubleshooting
Indication
The LED do not light
up when printer power
is connected.
Paper is feeding, but
nothing is printed.
The pri nter i s not
printing neatly.
Corrective action
1) Insert the plug of the power cord
correctly in the electric outlet.
2) Insert the connector of the power
cord correctly into the power inlet of
the printer.
3) Replace the power cord. Consult with
the dealer where the printer was
purchased to make sure you obtain a
cord made especially for the printer.
Note: Do not use any power cord
except one made especially for the
printer.
4) Check to make sure power is supplied
to the outl et. If there are any
problems, make sure power is supplied
to the building. Or find out if a power
failure has occurred.
5) If necessary, replace the main fuse in
the buildings fuse box, and reset the
mai n breaker. Ask a qual i f i ed
servi ceman to carry out the
replacement.
1) If it is dirty, remove the dirt with the
attached head cleaner.
If a label is stuck to the thermal
printhead remove it.
Note: Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
thermal printhead .) If adhesive label
material is stuck to the thermal
printhead , remove it with a soft cloth
soaked in ethyl alcohol.
1) Set the appropriate printing density
using the menu or control software.
2) If it is dirty, clean it with ethyl alcohol.
If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
This chapter explains corrective actions taken when the printer malfunctions or when
an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action with reference
to the following table. If the corrective action does not solve the problem, consult
with the service personnel at the dealer where you purchased the printer.
Check
1) Is the plug of the power
cord correctly inserted into
the electric outlet?
2) Is the connector of the
power cord correctl y
inserted into the power inlet
of the printer?
3) Is the power cord damaged?
4) Is power supplied to the
electric outlet the printer is
connected to?
5) Is the main fuse in the
buildings fuse box burnt
out?
1) Is the thermal printhead
dirty?
Is a label stuck to the head?
1) Is the printing density too
high or too low?
2) Is the platen dirty?
Is it deformed?
Connection to Power
(p.16)
Cleaning (p.44)
Menu Setting Table
(p.32)
4
Troubleshooting
46
Indication
The pri nter i s not
printing neatly.
The printing position
changes.
Check
3) Is the thermal printhead
dirty?
Is a label stuck to the head.
4) Is the thermal printhead in
the correct position for the
media that is used?
5) I s the pr i nter s head
pressure balance correct for
the width of the media that
is used?
1) I s the medi a properly
installed?
2) Is the platen dirty?
Is it deformed?
3) Are the data contents and
the command signals from
the host appropriate?
4) Are the menu values set
appropriately?
5) Are the sensitivities of the
media sensors appropriate
for the media that is used?
Corrective action
3) If it is dirty, remove the dirt with the
attached head cleaner.
If a label is stuck to the head, remove
it.
Note: Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
print head.) If adhesive label material
is stuck to the thermal printhead,
remove it with a soft cloth soaked in
ethyl alcohol.
4) Adjust the offset of the thermal
printhead with the media thickness
adjustment dial.
5) Adjust the thermal printhead pressure
with the media width adjustment
dial.
1) Correctly install the media.
2) If it is dirty, clean it with ethyl alcohol.
If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
3) If an error message is displayed, check
the content of the software and the
communication status set by the host
computer.
4) Set the correct menu values using the
operating panel or the host computer.
5) Set the medi a sensi ti vi ty to
appropriate values.
If this does not solve the problem,
change the Sensor level that is set
in the System setup.
Cleaning (p.44)
Media Thickness
Adjustment (p.42)
Media Width
Adjustment (p.43)
Media Setting (p.22)
Cleaning (p.44)
LED Functions (p.20)
Menu Setting Table
(p.32)
47
Appendixes
Specifications
Item Description
Printing Printing method Direct thermal
Resolution Main scanning line density: 203 dots/inch (8 dots/mm)
Sub- scanning line density: 203 dots/inch (8 dots/mm)
Head 864 dots (effective dots: 832 dots)
Max. print width 104 mm 4.1 inch
Max. print length 812.8 mm 32 inch
Print density Print density is adjustable with software
Printing speed Printing speed setting 6, 5, 4, 3 or 2 inches per second.
2-4 inches per second with optional peeler.
Print mode Batch mode Normal printing (single or multiple sheets)
Tear off mode Feeds back media to the tear-off position after printing is completed.
Cut mode
*1
Prints while cutting at designated sheet units.
The following two kinds of cut mode operations are done.
Backfeed
Cut through
(Cut through refers to stopping present printing to cut the previous label
when it reaches the cut position. After cutting, printing restarts but a gap
may be created at the seam of the printing at this time.)
Peel mode
*1
Peels labels from the liners after printing them.
Media Types of media Roll, fanfold
(continuous media, die-cuts, continuous tags. paper or tickets)
Kinds of media Thermal-transfer media
Recommended media Heat-transfer media: label media (150LA-1 Ricoh),
tag media (TB2E0V, Mitsubishi Paper)
Max. media width 118.0 mm 4.65 inch
Min. media width 19.5 mm 0.77 inch
Min. label width 19.5 mm 0.77 inch
Min. label pitch
*2
6.35 mm 0.25 inch
Max. media thickness 0.254 mm 0.01 inch
Max. media length 812.8 mm 32 inch
Min. media length 6.35 mm 0.25 inch
Min. media thickness 0.0635 mm 0.0025 inch
On-board roll media Max. external diameter: 127mm 5 inch
diameter
Media core: 25.4 to 76mm 1 to 3 inch
Bar code One-dimension Code 3 of 9 UPC-A UPC-E EAN-13 (JAN-13)
(for Datamax
rasterizer
*4
Font 1. Five kinds of fixed pitch font
(for Zebra
rasterizer
*4
Symbol set PC866U Ukraina
*5
, PC Cyrillic, ISO 60 Danish/Norwegian, DeskTop, ISO
8859/1 Latin 1, ISO 8859/2 Latin 2, ISO 8859/9 Latin 5, ISO 8859/10
Latin 6, ISO 8859/7 Latin/Greek, ISO 8859/15 Latin 9, ISO 8859/5
Latin/Cyrillic, ISO 69: French, ISO 21: German, ISO 15: Italian, Legal,
Math-8, Macintosh, Math, PC-858 Multilingual, Microsoft Publishing,
PC-8, Code Page 437, PC-8 D/N, Code Page 437N, PC-852 Latin 2,
PC-851 Latin/Greek, PC-862 Latin/Hebrew, Pi Font, PC-850 Multilingual,
PC-864 Latin/Arabic, PC-8 TK, Code Page 437T, PC-1004, PC-775
Baltic, Non-UGL, Generic Pi Font, Roman-8, Roman-9, ISO 17: Spanish,
ISO 11: Swedish, Symbol, PS Text, ISO 4: United Kingdom, ISO 6: ASCII,
Ventura International, Ventura Math, Ventura US, Windows 3.1 Latin 1,
Wingdings, Windows 3.1 Latin 2, Windows 3.1 Baltic (Latv, Lith), Windows
3.0 Latin 1, Windows Latin/Cyrillic, Windows 3.1 Latin 5
Control language Conforms to Datamax
programming language
*6
and Zebra
programming
language
*7
Outline of electronic CPU 32Bit RISC CPU
devices
ROM Standard equipment: FLASH ROM 4MBbytes (User area: 1MByte)
RAM (for Datamax
emulation only.
*6: Datamax