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INFOSYS.110 BUSINESS SYSTEMS:

DELIVERABLE 2: BUSINESS SECTION
2014

Name Siobhan Hema Hanchard
NetID shan930
Group Number: 234
Website Link: http://infosys110group234.blogspot.co.nz/p/d1_3.html
Tutorial Details
Tutor: Day: Time:
Johnnie Wendsday 9am
Time Spent on
Assignment:
25 hours Word Count: 1,570

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HEALTHWATCH
INTRODUCTION
There are too many people falling through the cracks in our healthcare system and arent
receiving the personal treatment they need, HealthWatch proposes to change all that.
HealthWatch is a small monitoring band under your watch, or shirt collar. It works by using a
reporting system feedback to your laptop, phone, tablet or purpose built HealthWatch
monitor. The HealthWatch system learns whats normal for you and can easily track your
ongoing health results, cutting out the medical jargon so that you and your healthcare
provider can communicate more effectively. This can then be submitted to the cloud for
storage so that it is easily accessible whenever it is required.
3. BUSINESS SECTION
3.1 Vision
To reduce the amount of people falling through the cracks of the Healthcare system by
giving the ordinary person the ability to monitor their own health
3.2 Industry Analysis: Healthcare monitoring industry
Industry: The healthcare monitoring industry helps aid to the efficient monitoring of
health.
Force: High/Low: Justification:
Buyer power: High Medical devices purchased.to self-monitor
health conditions will account for more than 80%
of wireless devices in 2016 (Vecchione, 2012),
this indicates that buyer power will become high
as more people will be purchasing health
monitoring devices.

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Supplier power: Low Supplier power is low due to a high selection of
internet service providers, where HealthWatch
can choose between any internet providers they
like.
Threat of new entrants: High Threat of new entrants is high as more
competitors are entering the market with their
new and improved technologies/apps, such as
Microsoft. (Vecchione, 2012)
Threat of substitutes: High Threat of substitutes is high as there are many
devices such as apps being developed. We
expect other apps to emerge on the market place
for monitoring as more devices become readily
available." (Vecchione, 2012).
Rivalry among existing
competitors:
High This is high as more and more technologies/apps
are being developed therefore creating rivalry
among the competitors to have a better product.
The Overall attractiveness of the industry is low: Even though the supplier power is low,
this will be due to customers having a high buying power as they have many choices, threat
of new entrants being high as more competitors are joining the market, threat of substitutes
being high as more products are being developed and improved and rivalry among existing
competitors is high because more products are being made and improved, creating a
competitive environment. Therefore the overall attractiveness of this industry is low.


3.3 Customers and Thei r Needs

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HealthWatch ideal targeted customers are those who are identified to be of high risk to
health problems, in saying that HealthWatch is ideal for anyone i.e. grandparents, parents,
children, neighbours etc. as everyone and anyone can become sick at any time.
HelathWatch caters to the healthcare monitoring needs of customers by giving them the
ability to monitor their own health, it allows customers to monitor their health 24 hours of
the day. Because it is not affordable nor practical to visit the doctors every day, hence
reduce the amount of visits to the doctors office.
3.4 The Product and/or Service
HealthWatch is a product that provides a service that allows customers to monitor and
submit their own personal health reports to the cloud so that when they visit the doctors,
the doctors can see whats happening in their lives and overall reducing the amount of visits
to the doctors office. This will also benefit all customers as it will help reduce the cases of
misdiagnosis that could have a lasting effect on their lives, as according to the NCPA up to
20% of cases involve misdiagnosis, and about 20% of these have the possibility of being life
threatening or ending in permanent disability.
3.5 Suppliers and Partners
HealthWatch would require the services of suppliers such as an internet service provider
and online storage provider like the cloud. This is because customers will need the
connection of the internet to their HealthWatch bands as it will be reporting the
information straight away to the provider of storage, the online storage provider, like the
cloud.
Partners of HealthWatch will consist of the ministry of health, doctors, nurses, anyone in the
field of health. This partnership will benefit them as it will help to decrease the volume of
undiagnosed cases, better equip doctors and nurses with the information needed to come
to the aid of people, which would benefit us as our vision says is to reduce the amount of
people falling through the cracks of our healthcare system..
3.6 Strategy: Low Cost in a Broad Market

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HealthWatch will adapt the cost strategy of low cost, and the competitive scope of a broad
market. This is because HealthWatch offers an alternative way of monitoring your health
without the costly effects of visiting the doctors every day, it will reduce the amount of visits
and making it more efficient when visiting the doctors. Healthcare is targeting a broad
market as it is ideal for anyone to use, because the healthcare system affects everyone i.e.
everyone gets sick at some point.
Therefore the overall strategy is therefore Cost Leadership
3.7 Value Chain Activity: Technology development and R&D
The most important value chain activity for HealthWatch is Technology development and
R&D. This is because HealthWatchs vision is to enable anyone to monitor their own health,
the support chain activity (technology development and R&D) incorporates the vision of the
business by being able to update the system through technology development and through
R&D HealthWatch becomes more efficient as the development of that research is key to the
success of HealthWatch
3.8 Business Processes
3.8.1. INFORMATI ON ANALYSIS PROCESS The process of analysing information validates the
effectiveness of HealthWatch in terms of contributing to the aid of increasing the public
health, by enabling people to monitor their own health. By analysing the information
gathered it indicates whether HealthWatch is making a positive impact on the decreasing
the amount of people falling through the crack of our healthcare system as stated in the
vision.

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START
Access Data
Warehouse
Convert Data to
information
Analyse Information
Report on users
health
Do you need to
see a GP
Send information to
GP
If yes
Organise
oppointment
END END
If no
Research & Development Information analysis processing system

3.8.2. SOFTWARE DEVELOPMENT PROCESS Software development process is important
because software is regularly being updated at an increasing rate to create better
efficiencies in software. This is important to HealthWatch as it will need to continue to
improve its software to reduce malfunctions that may arise, that may lead to incorrect
monitoring of health, or completely stop monitoring someones health, also to stay
competitive.


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START
Complaints and
suggestions
Analyse complaints
and suggestions
Is there an
exisitng solution
Come up with
solution
If no
Implement solution If yes
Implement solution
Is solution
effective
END If yes
If no
Research & Development Software development intallation system



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3.9 Functionalities
3.9.1. INFORMATI ON ANALYSIS PROCESS
Analysing collated information from HealthWatch
Acquiring information from HealthWatch
3.9.2. SOFTWARE DEVELOPMENT PROCESS
Recoding software faults
Developing software
3.10 Systems

3.10. 1. INFORMATION ANALYSI S PROCESSING SYSTEM This is an important system that
supports the information analysis process of HealthWatch, therefore incorporating the
functionalities of the process such as analysing collated information from HealthWatch and
acquiring information from HealthWatch. This system helps to determine the effectiveness
of the HealthWatch in terms of our vision To reduce the amount of people falling through
the cracks of the Healthcare system by giving the ordinary person the ability to monitor
their own health.
3.10. 2. SOFTWARE FAULTS MANAGING SYSTEM This is an important system that will better
manage the software faults that arise. This incorporates the functionality that is recording
the faults, as without recording the faults within the software we would not know that there
is a fault that we need to be attending to. By managing the recorded faults we will be able
to avoid the same mistakes in the future.
3.10. 3. SOFTWARE DEVOLPMENT INSTALLATI ON SYSTEM This is an important system that
will add value to HealthWatch by making sure that the developing of the software is running
smoothly on and effective system. This system incorporates the functionality that is
developing software, by enabling HealthWatch to more effectively implement the software
updates that are required when faults occur.



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3.11. Summary Table: Value Chain to Systems

Value Chain
Activity
Processes Functionalities Specific Information
System(s)
Broad Information
System(s)

Technology
Development
and
R&D
1. Information
Analysis
Process
1. Analysing collated information from
HealthWatch

2. Acquiring information from HealthWatch
Information analysis
processing system

Information analysis
processing system
DSS


EIS
2. Software
Development
Process
1. Recoding software faults

2. Developing software
Software faults managing
system

Software development
installation system

DSS


SCM

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CONCLUSION
In conclusion HealthWatch is dedicated to its vision To reduce the amount of people
falling through the cracks of the Healthcare system by giving the ordinary person the ability
to monitor their own health. HealthWatch is there to better monitor the ordinary mans
health on an everyday basis, this will give the doctors the information needed to properly
treat someone therefore decreasing the number of misdiagnosed cases. Information
systems is a big part of the foundation, operation and success of HealthWatch, without
information systems HealthWatch would not be possible.
REFERENCES

1. NCPA. (2013, May 8). Physicians Misdiagnose at an Alarming Rate. Physicians
Misdiagnose at an Alarming Rate. Retrieved February 3, 2014, from
http://www.ncpa.org/sub/dpd/index.php?Article_ID=23148

2. NZ.Stat. (n.d.). NZ.Stat. Retrieved February 3, 2014, from
http://nzdotstat.stats.govt.nz/

3. Vecchione, A. (2012). Health-Monitoring Devices Market Outspaces Telehealth.
InformationWeek. Retrieved from http://www.informationweek.com/mobile/health-
monitoring-devices-market-outpaces-telehealth/d/d-id/1104636

4. New Zealand. (n.d.). 2013 Census New Zealand as a village of 100 people.
Statistics New Zealand. Retrieved January 3, 2014, from
http://www.stats.govt.nz/Census/2013-census/profile-and-summary-reports/2013-
census-infographic-nzvillage.aspx

5. Internet service provider (ISP). (2014). In Encyclopaedia Britannica. Retrieved from
http://www.britannica.com/EBchecked/topic/746032/Internet-service-provider