Hantle C4000 ATM Owners Manual

Hantle C4000
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Introduction Operator Manual

C4000 (Rev 1)
Hantle 2010 1.1
Hantle C4000

1.1 FEATURES

1.1.1 ABOUT THE Hantle C4000

The Hantle C4000 combines the best in class convergence between ATM and self-
service functionality. Built standard with features such as a 10.4 High-Resolution
color LCD, both modem and integrated Ethernet (SSL) communications and a wide
variety of dispensing options (up to 4 cassettes), the C4000 provides the perfect
hardware platform on which to implement innovative new services and potential
revenue streams for ATM owners.

The Win CE Operating System provides the flexibility to create made-to-order
solutions including custom applications, customer-specific branding and graphics for
retailers and value added services for consumers.

The Hantle C4000 is fully TDES and ADA compliant right out of the box, including a
PCI/VISA or Interac Encrypting Pin Pad (EPP) and a voice/lighted transaction
guidance system.

H/W FEATURES

UL 291 Business Hour Service Vault (Level 1 Optional).
Electronic lock
800 x 600 high-resolution, SVGA display
56K modem TCP/IP (On-Board SSL)
800 note fixed cassette dispenser (800 note capacity)
Single, Double, and 4 cassette dispensers (1700 ~ 6800 note capacity)
DIP type magnetic card reader (EMV Optional)
80mm Thermal receipt printer for high speed printing
Modular design for easy maintenance
Lighted transaction guidance system
Meets ADA Standards for Height, Reach and Keypad layout

FUNCTIONAL FEATURES

Electronic journal stores over 40,000 transactions
Supports English, Spanish, & French
Customizable on screen advertisement graphics
Detailed average history report feature


C4000 (Rev 1)
Hantle 2010 1.2
1.2 SPECIFICATIONS

Hantle C4000 SPECIFICATIONS

1.2.1 Dimensions and Component Location

Fig. 1 Hantle C4000 Dimensions

WEIGHT: 260 lbs. (or more depending on dispenser option or Level 1 vault)

HEIGHT: 56
WIDTH: 17
DEPTH: 23


C4000 (Rev 1)
Hantle 2010 1.3

Component Location

1. LCD & Customer Keypad 11. Security Door Handle
2. Card Reader Slot 12. Cash Dispensing Unit
3. Receipt Printer Slot 13. Receipt Printer
4. Cash Tray 14. Main Control Board
5. Front Panel 15. Ear Phone Jack
6. Front Panel Lock 16. Power Supply
7. Security Cover 17. Speaker.
8. Security Cover Lock 18. Card Reader
9. Security Door
10. Combination Lock


C4000 (Rev 1)
Hantle 2010 1.4
1.2.2 LCD & Customer Keypad

Fig. 3 LCD & Customer Keypad
LCD

Screen Size: 10.4
200 cd/m
2
Luminance
High Resolution 800 x 600 SVGA
8 Menu Keys

KEYPAD

Lab Certified PCI / VISA or Interac EPP (Encrypting Pin Pad)
10 Alphanumeric, 3,4, CANCEL, CLEAR, ENTER, BLANK Keypads

Voice Guidance Port

Voice assisted operation available through the headphone jack on the front bezel

Lighted Guidance System

LED lights guide the customer through the transaction.
LCD Panel
Lighted Transaction
Guidance
Card Reader
EPP Keypad
Voice Guidance
Receipt Printer
Function Keys

C4000 (Rev 1)
Hantle 2010 1.5
1.2.3 Cash Dispensing Unit

Cash Dispensing Unit
(Standard model MCDUx1)

CASH DISPENSING UNIT

Dispensing Speed: 2.5 notes/second
Capacity of 1700 new notes (800 for fixed cassette)
Optional removable cassette dispensers (see below).
Reject Bin
Ultrasonic double-detect module
Auto-recovery error system (automatically clears note jams)

Optional dispensers include:
800 note fixed cassette
1700 note removable single cassette
3400 note removable double cassette (1700 x 2)
6800 note removable four-cassette (1700x4)

Optional Dispensers

C4000 (Rev 1)
Hantle 2010 1.6
1.2.4 Receipt Printer

Receipt Printer

RECEIPT PRINTER

Thermal line printer
40 characters/line
Semi-automatic roll paper setting
Motorized front push rollers
200 DPI Monographic images can be printed on receipt

PAPER SPECIFICATIONS

One sided thermal paper
Factory paper is thermal side out (but either way will work)
6.5 outside diameter roll
3.125 inch wide
Core inside diameter 11/16 inch
21# weight (paper thickness)

C4000 (Rev 1)
Hantle 2010 1.7
1.2.5 Main Control Board

Samsung S3C2440AL-40 RISC 32-bit CPU
64 MB RAM
WinCE 5.0 Operating System
Modem: 56,000 bps dial-up modem
TCP/IP Ethernet connection - Onboard SSL
Electronic Journal: 40,000 transactions
Battery back-up for set-up parameters (NVRAM)
Real time clock

1.2.6 Operating Environment

POWER REQUIREMENTS

110/220 VAC 10%, 50/60 Hz, 145 Watts

POWER CONNECTIONS

For warranty purposes, the Hantle C4000 series ATM must be connected to a
dedicated power circuit. This circuit must consist of line, neutral, and ground leads
connected directly to the power circuit breaker panel. This circuit should not be
shared with any other equipment. Use of a surge protector or uninterruptible power
supply is recommended.

PHONE LINE REQUIREMENTS

The Hantle 4000 series ATM should be connected to a dedicated phone line. This line
must be a direct dial tone or pulse line that is equipped with a standard
telephone wall jack (RJ-11). This line cannot be shared with any other equipment at
the location. Use of shielded (CAT5) phone cable is recommended for best
performance and to reduce the chance of interference.

TEMPERATURE

In storage : 32F - 123F (0C 49C)
While operating : 40F - 95F (5C 35C)

HUMIDITY

In storage : 10% < RH < 90%, non-condensed
While operating : 15% < RH < 85%, non-condensed


C4000 (Rev 1)
Hantle 2010 1.8
1.3 WARRANTY/SERVICE

MANUFACTURERS WARRANTY

Hantle USA, Inc. provides a limited one-year parts warranty and a limited 30 day
labor warranty for the 1700w series ATM. Hantle guarantees your 1700w model
ATM to be free from defects in materials and workmanship.

The one-year parts warranty and 30-day labor warranty periods will begin 15 days
from the shipping date.

WHAT IS COVERED:
Cash Dispensing Unit (CDU) and Cash Cassette
Receipt printer (SHU)
LCD module
Magnetic Card Reader (MCR)
EPP Keypad
Power Supply
Mainboard (CE)
Lock and locking mechanism **LIMITED 90 DAY WARRANTY**
Dial and Electronic locks will be covered by a limited 90-day warranty beginning
15 days from shipping date. Should the lock fail under normal use, Hantle will
replace the lock only. Services required to open the vault and or replace the lock
are at the expense of the ATM owner.

WHAT IS NOT COVERED:
Power cable and modem cable
Key lock and key
Plastic Bezels
Software upgrade
Receipt printer jam
Note jam
Forgotten password or combination of lock
Any damages from misuse, improper installation, and vandalism
Any damages from brown out or low power, lightning, or any other acts of God

Your distributor/dealer may offer an enhanced or extended warranty in addition to
the original manufacturers one-year warranty. Once the manufacturers warranty
has expired, all claims for warranty service must be resolved directly between the
distributor/dealer and the ATM owner.

OBTAINING SERVICE: If you have any problems or questions about your Hantle
ATM, your dealer or distributor is your primary contact for assistance/service. Your
manufacturers warranty is provided through your dealer or distributor.

Section 2: Installation Operator Manual

C4000 (Rev 1)
Hantle 2010 2.1
SECTION 2: INSTALLATION

2.1 Hantle C4000 INSTALLATION

2.1.1 UNPACKING

Step 1

Once the ATM is unpackaged, do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see
any shipping damage.

Step 2

Verify the contents carefully with the packing list to be sure all items listed are
included. Notify your distributor of any shortages.

2.1.2 PHYSICAL INSTALLATION

To install the Hantle C4000 ATM, perform the following steps:

Step 1

Place the system on a flat surface. The system has a tendency to tip over if the
surface is over 10 degrees. Be careful when opening the top or bottom of the
machine as it will be off balance.

Step 2

Use the ATM as a template to mark your anchor holes. Hantle does not recommend
a particular size or type of anchor as each installation is different however maximum
anchor diameter is .

Step 3

Install the anchors into the ground using the anchor manufacturers instructions for
installation.

Step 4

Place the ATM on top of the anchors.

Step 5

Open the Security cover with the key provided. See section 4.1 for Opening and
Closing instructions.


C4000 (Rev 1)
Hantle 2010 2.2
Step 6

Using the default combination (contact distributor for default), open the security
Door. This combination should be changed as soon as possible. Refer to section
4.1.5 for instructions on opening or changing the lock.

Step 7

After the anchor nuts are in place, according to the anchor holes on the bottom of
the ATM, secure the anchor bolts snugly. Do not over tighten anchors as it may
distort the vault and cause problems with the door linkage.

END

2.1.3 HARDWARE SETUP

Step 1

Verify the power voltage (115/220V) to be used and set the
appropriate voltage on the power supply. Default will be
115V. The default setting should be 115V

Step 2

Verify that the telephone line to be used for the ATM is in proper working order.
recommends the use of shielded (CAT5) phone line in locations with close proximity
to other appliances.

Step 3

Open the security door and remove any shipping materials and note any warning or
installation instructions. See page 4.1 for assistance.

Use this key (2 included) to
open the top and bottom bezels
Cassette key
(fixed cassette)
Cassette key
(removable cassette)

C4000 (Rev 1)
Hantle 2010 2.3
Step 4

Remove the cash cassette from the box (removable cassette dispensers only). Fill
the cassette or cash drawer with the appropriate amount of notes, and carefully
place it in the Cash Dispensing Unit. Place the appropriate denomination label on the
front of the cassette. See page 4.9 for instruction.

Step 5

Before closing the vault, thoroughly test the combination lock by locking and
unlocking the lock several times. It is much easier to diagnose potential lock
problems before shutting the door.

Step 6

Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper
prints only on one side (shiny side) always check the roll when you install paper.
Place the roll so that the coated side (shiny side) will be facing up. See page 4.12 for
paper loading instruction.

Step 7

Connect the Power cable and the telephone cable to the appropriate outlets on the
wall. Verify that the AC power outlet is grounded. If you are installing the
illuminated topper, make sure to completely install the power cord into the A/C Out
plug on the power supply. The socket takes an extra push to fully seat the plug.

Step 8

Turn the power on and verify that all systems are operational. If any part on the
system or its programming is not operational, an error code will be displayed. If an
error code is displayed, corrective action will be listed below it. If the error cannot
be corrected, please contact your distributor. If no error code is displayed, enter the
Operator Function Menu and view the Error Summary (see programming section).

END

Section 3: Programming Operator Manual

C4000 (Rev 1)
Hantle 2010 3.1
SECTION 3: PROGRAMMING

3.1 INITIAL SETUP

3.1.1 ACCESSING THE OPERATOR FUNCTION

Step 1

To access the Operator Menu, press the following keys in order [ENTER] [CLEAR]
[CANCEL] [1] [2] [3].

Note: The Operator Function menu can only be accessed when the machine is either
in service (insert your card screen) or out of service. If the machine is attempting
to connect to the host or initializing, you will not be able to use the key commands to
access the Operator Function Menu.

If you have trouble accessing the Operator Menu, power off the ATM and then either
open the vault door or remove the paper from the printer and power back on. This
will force the ATM to the Operator Menu.

Step 2

Once you successfully completed the key
combination, you will be prompted to enter a
password. There are 3 levels of passwords.

Operator Password (allows access to basic
menu structure)
Service Password (allows access to basic
and diagnostic menus)
Master Password (allows access to all
menus including setup parameters)

You must press the ENTER key after
typing the password!

Passwords are very important to maintaining
security for your ATM. Your
dealer/distributor will provide you with
default password information.

WARNING: Hantle USA, Inc. highly recommends changing your
passwords from default as soon as possible. Keep all passwords safe and
restrict access to non-authorized personnel.

Passwords MUST be 6 digits in length, use of anything other than a 6 digit
password may cause the passwords to revert back to factory default.

C4000 (Rev 1)
Hantle 2010 3.2

Step 3

Shown the left is the complete Operator
Function menu, depending on which
password you entered (operators, service,
master) you may not see certain functions.
For example, if you use an operator password
you will not see the Host Setup button, as
you will not have access to that menu.
END


C4000 (Rev 1)
Hantle 2010 3.3
3.1.2 WHEN AN ERROR OCCURS

Step 1

When an error occurs, please press
[ENTER] [CLEAR] [CANCEL] [1] [2]
[3].

NOTE: If the machine goes out of service,
the error code will not always appear on the
screen. If you do not see an error code,
enter operator function and go to reports.
Look in the error summary for error codes.

Step 2

ENTER PASSWORD will be displayed. Enter
the Master, Service or Operator Password to
continue.

Contact your distributor for default
passwords.

Remember to press the ENTER key after
typing password!

Step 3

When the screen is in current display, press
OP key to access the OPERATOR
FUNCTION.

END

C4000 (Rev 1)
Hantle 2010 3.4
3.1.3 PROGRAMMING CONTROLS

Fig. 1 Hantle C4000 keypad and LCD display

Programming is done via the Keypad and LCD Function Keys. From within text entry
screens, use the function keys to select from the three character maps below,
including upper case, lower case and numeric + special characters.

Shift Status 0 1 2 3 4 5 6 7 8 9
F1
Alphabet
Upper
Upper

+
-
=

Space
Q
Z

A
B
C

D
E
F

G
H
I

J
K
L

M
N
O

P
R
S

T
U
V

W
X
Y
F5
Alphabet
Lower

Lower

+
-
=

Space
q
z

a
b
c

d
e
f

g
h
i

j
k
l

m
n
o

p
r
s

t
u
v

w
x
y

F3
Number
Special

Number
+ Special

0
(
)

1
[
]

2
{
}

3
<
>

4
,
.

5
!
$

6

7
%
*

8
:
;

9
?
/

Fig. 2 Keypad Character Table

C4000 (Rev 1)
Hantle 2010 3.5
3.2 HOST SETUP

The Host Setup menu provides access to the parameters necessary to connect the
ATM to the processor. Master Password is required to access most of these options;
however Service password allows basic access for troubleshooting purposes.

3.2.1 KEY MANAGEMENT

Access to Key Management requires entering a Secure Mode which engages
additional security measures (per VISA/PCI specification) to prevent Master Key
tampering. Make note of these changes as it does affect how keys are entered.

Entering Key Management requires two 6-digit passwords. By default these will be
000000 for part #1 and 000000 for part #2.

If a mistake is made entering the Secure Mode password, you will be prompted to
wait 30 seconds to reattempt.
NOTE: In compliance with PCI specifications, you must change the Secure Mode
Passwords from default before any Master Keys can be entered. After
changing the Secure Mode Passwords, you must exit completely from the Operator
Menu, and reboot the machine. After this step, you can enter Master Keys.

C4000 (Rev 1)
Hantle 2010 3.6
Successful entry of both passwords will grant access to the Key Management screen.
From the moment the Key Management area is entered, a 5 minute timer begins. At
the end of 5 minutes, regardless of what you are doing (entering a master key for
example) the Key Management area times out and you will be taken back to the Host
Setup menu.

KEY MODE
This option sets the type of master key you will be loading (TDES, DES, MAC etc.)
Refer to Addendum C for Key Mode descriptions and instructions.

MASTER KEY INDEX
The ATM will hold up to 16 individual sets of Master Keys. Check with your processor
to find if they are expected to be at a certain location. Most can be installed at index
#0 or #1. The ATM will only use the key that the index is set to regardless of how
many keys are installed. To set the index simply press the button labeled Master
Key Index and then enter the number you want it set to (enter as a 2 digit number
... 00, 01, 02, 10, 11 etc.) press Enter when done. Press Check Master Key to see a
list of currently installed keys. See Appendix C for detailed Master Key instructions.

CHECK MASTER KEY
This will show the list of available master keys and their appropriate checksums. The
checksum is a 4 digit number calculated from the two 32-digit numbers of your
master key that provides a means to verify the master key is correct. When your
processor provides your Master Keys, they will also give you the 4 digit checksum. If
after entering your Master Key this checksum does not match, try reentering your
master keys or contact the processor.

EDIT MASTER KEY
This is where you enter your Master Keys (provided by your processor). After
pressing Edit Master Key, you will be prompted to enter an index where you want
this key stored. If you do not know which index to use, contact your dealer or
processor. Generally, you should use index 0 or 1 unless otherwise instructed.
When entering keys, you must put both halves of the key on the same index. See
Appendix C for detailed Master Key entry instructions.


C4000 (Rev 1)
Hantle 2010 3.7
CHANGE PASSWORD
This allows you to set each part of the Secure Mode Password. As with the other
passwords used in the C4000, each must be a 6 digit number. If you change the
password and cannot remember it, you must clear RAM on the pin pad to reset.

NOTE: In compliance with PCI specifications, you must change the Secure Mode
Passwords from default before any Master Keys can be entered. After changing the
Secure Mode Passwords, you must exit completely from the Operator Menu, and
reboot the machine. After this step, you can enter Master Keys.

Entering Master Keys:
Use the chart below for entering Master Keys.
Please see Appendix C for specific Master Key instructions.

1 2 3 F
4 5 6 E
7 8 9 D
A 0 B C


C4000 (Rev 1)
Hantle 2010 3.8
3.2.2 SET TERMINAL ID NUMBER

Step 1
From the Host Setup Menu, go to Terminal ID. Terminal ID number is provided by
the processor and is individual for your ATM. It identifies your ATM on the network
and any transactions done on your machine will be linked to that number. This
number is obtained either through your dealer or processing company.

3.2.3 CONNECT TIMER

The connect timer is the setting which determines how long the machine will wait to
connect when trying to dial into the processor. Default time is 60 seconds. Lowering
this may improve connection speeds but at the risk of reliability.

3.2.4 SET ROUTING ID NUMBER

From the Host Setup Menu, go to Routing ID. The Routing ID is unique to each
processor and identifies the machine by processor. This number is obtained either
through your dealer or processing company.

NOTE: If using Standard 3 (Extended Messaging) Routing ID becomes COMS ID

3.2.5 SET HOST TELEPHONE NUMBER

Step 1
From the Host Setup Menu, go to Telephone Number.

Step 2
You can enter a Primary (Host Phone 1) and a Secondary (Host Phone 2) for the
machine to connect to the processor. These phone numbers are available from your
dealer or the processor (you can also reference the quick installation guide enclosed
with this ATM for numbers for the common processors).


C4000 (Rev 1)
Hantle 2010 3.9
Step 3
Once you have selected Host Phone #1 or Host Phone #2 you will be prompted with
the following screen. Using the numbers on the keypad press the first number of
your phone number.

Step 4
Hantle always recommends using a dedicated, data-quality phone line for all ATM
installations, however if you are using a phone line that is dialing out through a PBX
type system (where you dial a number for an outside line), then you may insert
commas ( , ) to create a pause between digits. Note that commas will not prevent
problems found when voice mail notification occurs on a phone line.

For example if you have to dial a 9 to get an outside line try the following:
9,,18005551212
(the 800 number being an example)

NOTE: Do not add dashes or invalid characters to the phone number. Entering
anything other than a number or a comma in the host phone number field will cause
the ATM not to dial out. Make sure that Zeros and Os are identified properly.

END


C4000 (Rev 1)
Hantle 2010 3.10
3.2.6 HEALTH CHECK MESSAGE

Health Check is an option that will send a system status signal to your processor at a
set interval. Check with your dealer or processor to determine if they are prepared
to receive this type of messaging.

To enable Health Check simply access the menu from Host Setup. Use the Host
Send button to enable or disable the feature and the Message Send Interval button
to set how often the machine will broadcast its status (in hours).

NOTE: When using Standard 1 processing mode, an option for Extended Health
Check may appear. This option is for 4 cassette dispensers and is not used in the
C4000

3.2.7 REMOTE MONITOR

Remote Monitoring is the ability to dial into your ATM and send or retrieve
information using Hantle Remote Management Software (RMS).

RMS EN/DISABLE
This will allow the ATM to be monitored remotely.

Enable The ATM will answer incoming RMS calls.
Disable The ATM will not answer any incoming calls.

RMS SEND
This feature causes the ATM to dial out to a computer running RMS software to
report a malfunction, a fatal error or an out of service condition. Any time the ATM
goes out of service for longer than 4 minutes, it will call the number programmed at
Remote Phone #1 (and then Remote Phone #2 if Remote #1 is busy). It will
attempt this call 3 times. In order to use this feature you MUST have a PC (with a
modem and a dedicated phone line) running RMS software available 24 hours a day.

Enable The ATM will dial out to report out of service condition.
Disable The ATM will NOT dial out to report out of service condition.


C4000 (Rev 1)
Hantle 2010 3.11
RMS PASSWORD
Remote monitoring is protected by a password that is checked when incoming calls
from RMS occur. If the password does not match from an incoming RMS call, the call
will be disconnected. The default password for RMS access is 333333. To change the
password, press the password button and you will be prompted to enter your Master
password. After entering your Master password, you will be prompted to enter the
new RMS password (must be 6 digits) and then enter it again for verification. If you
ever forget the RMS password, press password and follow the procedure again.

REMOTE PHONE #1, #2

This is the number the ATM will
call if there is an out of service
condition. Press the button for
either number and enter the
number for the computer you want
the ATM to call.

Using the numbers on the keypad
press the first number of your
phone number. You can use the <,
> keys on the keypad to move
back and forth (to correct any
mistakes, or edit existing
numbers).

RING COUNT
This setting determines how many rings will elapse before the ATM will answer the
phone. While this can be used in situations where the ATM phone line is shared with
an additional device (like a fax or business phone) its important to note that setting
this value higher than 4 or 5 may result in monitoring software being unable to
connect.

3.2.8 TRIAL DAY TOTAL

Trial Day Total feature allows the ATM to complete a Day Total operation (without
actually closing out the machine) at a predetermined time each day. This is useful if
you are doing accounting of your ATM on a day-to-day basis. Your processor cuts off
its transactions each day at a set time. By enabling Trial Day Total at the same
time, your days balance should match the host. This information will appear as a
journal record, so you will need to access your journal to print or view the totals.
Your dealer or processor can provide you with the appropriate cut off time.

Trial Day Total Set Enables or Disables the function
Change Time Sets the time for the ATM to total itself


C4000 (Rev 1)
Hantle 2010 3.12
3.3 THE SYSTEM SETUP MENU

3.3.1 SET CLOCK

The Set Clock menu allows you to set the clock built into the ATM to the appropriate
date and time. You should set this for local time in the area the machine is to be
installed. Note that with each transaction you will see also see a Host time, this is
the local time for the processor and may be different from local time at the ATM. To
set the clock, simply press the Set Clock button and press the key corresponding to
the function you want to set (month, day, year, etc.)

NOTE: The ATM will not automatically adjust for daylight savings time. You must set
this manually if you wish it to change.


C4000 (Rev 1)
Hantle 2010 3.13
3.3.2 OPTIONAL LANGUAGES

The Hantle C4000 ATM supports 3 on screen languages: English, French &
Spanish. The optional languages will display on the welcome screen, the customer
will be prompted to choose a language to be used for the rest of that transaction.

NOTE: The optional languages are displayed on screen only and do not print on the
receipt or journal. Receipts, journals and operator menus are always in English. To
enable or disable a language, simply press the button next to the language you wish
to change.

3.3.3 SPEAKER VOLUME

The C4000 speaker volume is adjusted via a screw located on bottom right corner
on the main circuit board (located on the back side of the LCD panel) insert a small
screwdriver into the volume adjustment and turn left (softer) or right (louder).


C4000 (Rev 1)
Hantle 2010 3.14
3.3.4 ISO 1, 3 EN/DISABLE

The ISO Tracks are the three tracks available for the card swipe head to read. The
ATM is already defaulted to read from Track #2 (which is why its not shown). This
parameter should not be changed. Changing the ISO tracks can cause the ATM to
not read cards properly.

3.3.5 CHANGE PASSWORDS

The ATM uses three passwords to provide security to the operator menu system.
These are Operator, Service and Master.

Operator Password (allows access to basic menu structure)
Service Password (allows access to basic and diagnostic menus)
Master Password (allows access to all menus including setup parameters)

The operator password can be changed by anyone with the current operator
password. The service and operator passwords can be changed by anyone with the
service password. The master password can only be changed by someone with the
current master password. Any password can be changed using the master
password.

For example, if you have lost the operator or service password, you can use your
master password to change them. Simply enter the master password when it
requests the operator or service password and then enter the new password.

You are required to change the master password from default before the ATM can go
in service.

C4000 (Rev 1)
Hantle 2010 3.15

To change a password, press the button for the appropriate password. You will be
prompted to enter the new password and then enter it a second time to verify. If
you forget your password please contact your dealer or distributor for service.

NOTE: All passwords MUST be 6 digits. If you use a password that is less than 6
digits, the passwords may default back to factory if the machine is power cycled. If
your customer wants a 4 or 5 digit password, add zeros to the end to make it 6
digits.

WARNING: The ATM will NOT go into service with the default master password.
You must change the master password from default! If you attempt to go in service
with the default master password, you will receive a F0016 Error, which will notify
you that the master password has not been changed.

It is critical that you do not set the same password for each of the three levels. If
you duplicate the password, the lower level permissions will be the default.
For example, if the Operator Password is set to 123456 and you also set the Master
Password to 123456, then when you log in with that password, youll only have
access to Operator level commands. In this example, youd have to change the
Operator Password to something else, and then 123456 would then allow you to log
in as Master. If you forget the passwords, youll need to reload the AP software to
reset.

C4000 (Rev 1)
Hantle 2010 3.16
3.3.6 DEVICE SETUP

The Device Setup menu provides options to adjust parameters of the various
peripherals. Under normal circumstances you should not need to make changes to
these parameters. The default settings are optimized for your particular machine.
Hantle recommends only using these tools under the direction of an Authorized
Service Provider (ASP) or Hantle Technical Support.

3.3.6.1 SPR SETUP

The SPR Setup allows you to set the maximum column width for the receipt printer.
Default is 40 characters.


C4000 (Rev 1)
Hantle 2010 3.17
3.3.6.2 MODEM SETUP

The Hantle C4000 series use an onboard 56K modem. The modem is preset at the
factory for optimal use. Changing these settings can cause your machine to not
communicate or may slow communication speeds. Do not make changes to the
modem settings.

MODEM SPEED
This sets the speed at which the modem will begin communication with the host.
The default speed is 2400. Most processors are only using 2400 baud modems, so
setting this value higher may not increase modem performance.

Available settings : 1200, 2400

MODEM SOUND
Although the option exists in the menu, the ability for the modem to play through
the speakers is disabled on this machine regardless of the setting.

Available setting: OFF , ON

3.3.6.3 MCR (Card Reader) SETUP

The Hantle C4000 can be equipped with an optional EMV compliant card reader. If
the setting is not correct, the card reader will not work at all. After setting the MCR
to the appropriate type reader, back out of the menus and then reboot the machine
for the changes to take effect. Since these different card readers use alternate ways
to communicate, its necessary to reboot.

C4000 (Rev 1)
Hantle 2010 3.18
3.3.6.4 CDU SETUP

The CDU (Cash Dispensing Unit) or Dispenser contains programming relative to its
application and country of destination. This programming does not need to be
altered, however in the event that the dispenser looses its factory programming the
CDU Setup application can correct any problems. NOTE: Incorrect programming of
the dispenser will cause the machine to go out of service.

3.3.7 SET REBOOT TIME

The C4000 contains a feature which automatically reboots the machine at a 24
hour interval. By default this will occur at 03:00 am. This adjustable in 1 hour
increments.


C4000 (Rev 1)
Hantle 2010 3.19
3.3.8 SERIAL NUMBER

The serial number is a unique number programmed into your machine at Hantle.
It not only identifies your machine for warranty purposes, but also for remote
monitoring using TranRMS. The first 4 digits refer to the model type, and the last 6
is production cycle. By default this number is programmed from the factory and we
do not recommend changing it. However if you need to clear NVRAM for any
purpose this number will be deleted. If you wish to re-enter the serial number, youll
find it on the sticker located inside of the upper cabinet.

Keeping the serial number in the proper format will prevent problems when trying to
connect for remote management.


C4000 (Rev 1)
Hantle 2010 3.20
3.4 CUSTOMER SETUP MENU

The Customer Setup menu controls surcharge information, BIN lists, receipt options,
advertisements and keypad lighting.

3.4.1 CHANGE MESSAGE

The Messaging options for the ATM are a welcome message and a receipt header
message. The Welcome message allows line of 35 characters, which will appear at
the top of the main screen (above the center graphic). The receipt header is up to 4
lines of 25 characters, which will appear at the top of each receipt.


C4000 (Rev 1)
Hantle 2010 3.21

WELCOME MESSAGE

Once you have selected Welcome
Message from the Change Message
Menu, you will be prompted with the
following screen.

RECEIPT HEADER

Once you have selected Receipt Header
from the Change Message Menu, you
will be prompted with the following
screen. See the above instructions for
navigating this menu.


C4000 (Rev 1)
Hantle 2010 3.22
3.4.2 BIN LISTS

BIN numbers are card numbers that you have preset with your processor to not be
surcharged. You must set this up with your processor, who will then give you
numbers to enter in the list. These numbers will reference cards that you wish to
not be charged a surcharge for transactions. The ATM will hold up to 60 numbers,
programmed into the machine directly.

If you need more BIN numbers, there is a file that can be created to load several
thousand more numbers. See Appendix for Extra-BIN instructions.

Step 1

To enter the BIN numbers select BIN List
from the Customer Setup menu. The list
can hold 2 banks of 30 numbers for a total
of 60. Bank 0 and Bank 1. Press the
OTHER button to switch between the banks.

Step 2

To add a number, press ADD and input the
BIN number with the keypad. To remove,
press REMOVE and type in the BIN number
you wish to delete from the list.

Press OTHER to switch between Bank 0 and
Bank 1.
Step 3
If you wish to view the contents of the BIN list, use the Print All Setup report. From
the Operator Function Menu, go to Reports, then Print All Setup. Any numbers
added to the BIN list will be visible from this report. NOTE: Numbers loaded via the
extra BIN file will not display on the Print Setup or any other report.

END


C4000 (Rev 1)
Hantle 2010 3.23
3.4.3 OPTIONAL FEATURES

The C4000 ATM offers several optional functions to improve performance and keep
the ATM functional in the event of a paper problem (jam, out of paper etc.)

LOCATION NAME
Adding a name to this location will print the name entered onto the journal records
and print all setup. This is purely a convenience option and is not required.

SELECT RECEIPT
This feature allows the ATM to complete transactions even though it may not be able
to dispense a receipt. If the ATM experiences a paper jam, or runs out of paper, the
customer will be asked if they would like to complete the transaction even though
they will not receive a receipt. If the customer answers Yes, the transaction will
continue. Following the transaction the customers information (what would have
appeared on the receipt) will display on the screen. The ATM will continue to operate
without use of the printer until someone accesses the Operator Function menu. At
that time the error must be corrected before the ATM will go back into service.

To enable the option, press Select Receipt, the lower portion of the screen will
display the options status.
TRANSFER TO CREDIT
Some networks do not allow customers to transfer funds to or from their credit
cards. By enabling / disabling this option you will add or remove the option button
from the customer menus. Check with your Distributor / Processor as to whether or
not they support fund transfer to or from credit cards. NOTE: If your network does
not support such transfers and you leave the option enabled, the customer can
choose it from the menu however the network will not authorize the transaction.

CHECK BALANCE
Enabling this option will ask each customer if they would like to check their balance
before each transaction.


C4000 (Rev 1)
Hantle 2010 3.24
3.4.4 CHANGE PROCESSOR

Host Processor selection changes the communications protocol to specifically match
your particular processor. In most cases this is set at the factory when your
machine is ordered, however in the event that the machine needs to be
reprogrammed for a new processor, it may be necessary to change the processor
mode.

NOTE: You do NOT need to clear NVRAM to access the Change Processor menu

To access the Host Processor mode, enter the Customer Setup menu using the
Master Password.

Communication modes are:

Modem dial up (uses on board modem)

TCP/IP Standard TCP/IP
VISA FRAME TCPIP
ACK CONTROLLED TCPIP
SSL PASS THROUGH
SSL LENGTH PREFIX W/O ETX
SSL LENGTH PREFIX WITH ETX

** See page 3.31 for TCP/IP Setup Instructions **

Use the Message Format button to select the appropriate Host Processing Mode.
Available formats are:

Standard 1 (Hantle Spec)
Standard 2 (CSP200 Emulation)
Standard 3 (Extended Message)
EPS

If Standard 3 is selected, youll see a Standard 3 Options button which will give
access to the Extended Messaging options.

Contact your distributor or processor for which mode is appropriate.

C4000 (Rev 1)
Hantle 2010 3.25
3.4.5 SURCHARGE MODE

The Surcharge menu displays the current rate at which customers are charged per
transaction, the person or account that the surcharge funds are sent to and whether
or not the option to surcharge is enabled or disabled. The information programmed
here must match the information given to the processor at the time the account was
created. When the ATM dials into the processor for configuration requests, it
compares the information the processor has on file with what is programmed in this
section. In some cases, if there is a discrepancy, the ATM will automatically update
its surcharge information based on the processors records. For example: If your
ATM is set with the processor to charge $1.50 per transaction and you manually
enter $2.00 into the surcharge amount, as soon as the machine connects to the
processor it will revert back to $1.50. You must contact the processor if you wish to
make changes to the surcharge information.

Note that percentage surcharge (if enabled) will not be overridden by the host, so be
careful when setting percentage values. (see page 3.26)

To set the surcharge parameters begin by entering the Surcharge Mode menu from
the Customer Setup menu. The bottom of the screen displays the current status of
each surcharge parameter.

DISABLE/ENABLE
This button toggles the surcharge option on and off.

AMOUNT
To set the surcharge amount, press the amount button and type the dollar amount
using the main keypad. Next set the decimal point using the Enter key on the
keypad. Then type the cents using the keypad and finally press Enter to finish.


C4000 (Rev 1)
Hantle 2010 3.26
PERCENT
This allows you to set the surcharge amount as a percentage of the overall amount
the customer is withdrawing per transaction. Check with your processor to make
sure that they support this function.

WARNING: Setting the surcharge Use mode to Lesser Amount can cause the ATM
to no longer surcharge the customer.

Example: Surcharge = $2.00 or 0%, with Use set to Lesser Amount the lesser
amount would be 0% or $0.00.

Be careful when setting the Percentage Surcharge values.

SURCHARGE OWNER

The surcharge owner can be up to 25
characters long. This owner name will
appear at the bottom of each
transaction receipt.


C4000 (Rev 1)
Hantle 2010 3.27
3.4.6 GRAPHICS

The Hantle C4000 is capable of displaying up to 8 individual graphic screens and 8
individual banner graphics. These graphic files are created on a computer and then
downloaded into the ATM either directly at the ATM using a SDRAM card or by using
the Hantle Remote Management Software (TranRMS). When the advertisements are
loaded and enabled they will rotate in order while the ATM is waiting for a
transaction and also while the transaction is processing. There is a timer, which
allows you to set a delay before switching to the next graphic screen. Please see
Appendix D at the end of this manual for detailed instructions for creating
advertisements.

Step 1

Enter the Graphics menu and choose
Advertise enable or disable each
loaded graphic.

In this example, the banner
is the strip at the top of the
screen.
Advertise refers to the
graphic which appears in the
center portion of the screen.

C4000 (Rev 1)
Hantle 2010 3.28

Step 2

Choose Banner or Advertise from the main
Graphics menu and youll be able to cycle
through the available graphics using the
Next / Prev. buttons.

While viewing a graphic, press the On/Off
button to enable or disable that image.

Step 3

Only Banner or Advertise graphics which
have been enabled will display to the
customer using the machine.

END


C4000 (Rev 1)
Hantle 2010 3.29
3.5 TRANSACTION SETUP

3.5.1 DISPENSE LIMIT

The dispense limit is the maximum amount of money a customer can withdraw in a
single transaction. The ATM will dispense a maximum of 40 notes per transaction.
So the dispense limit can be a maximum of 40 times the denomination of notes your
using.

For example:

If you are dispensing $10 bills the maximum dispense limit is $400
If you are dispensing $20 bills the maximum dispense limit is $800
Maximum is $900 (using either $50 or $100 bills)

To set the dispense limit, press the Dispense limit button and then enter the number
using the keys on the main keypad. Press Enter key to set the value.


C4000 (Rev 1)
Hantle 2010 3.30
3.5.2 DENOMINATION

The Denomination is the type of bill that each cassette will be dispensing. The ATM
offers a second cassette as an option. This second cassette can be programmed to
dispense notes, it can also dispense a preset number of bill sized coupons with each
transaction and finally it can dispense a value coupon, where you would set the
value of the coupon and the customer could purchase this using their card.

WARNING: Any change to the denomination will cause all master keys to be
deleted from the EPP keypad. If you attempt to enter the denomination setup menu,
you will be prompted and warned that continuing will cause all master keys to be
erased. The purpose of this is to prevent unauthorized changes to this critical
setting.

When programming the ATM, make sure to make any changes to the denomination
setting BEFORE you program master keys. Once keys are erased, they cannot be
recovered. New master keys will have to be loaded.

To set denomination on the first cassette, press the First CST Denomination button
and then using the main keypad enter the type of bill. Options are $1, $5, $10, $50
and $100.

When programming the ATM, make sure to make any changes to the
denomination setting BEFORE you program master keys.

Once keys are erased, they cannot be recovered. New master keys will
have to be loaded.

C4000 (Rev 1)
Hantle 2010 3.31
3.5.3 FAST CASH

Fast Cash amounts are presented to the customer if they choose a Withdrawal
transaction. These amounts appear on screen as an easy method of selecting how
much cash they wish to withdraw for that transaction. The amounts must be
multipliers of the denomination amount.

For Example:

If your dispensing $10 bills then you can use $10, $20, $30, $40, $50 etc.
If your dispensing $20 bills then you can use $20, $40, $60, $80, $100 etc.

To set the fast cash amounts, select Fast cash from the Transaction Setup menu and
then choose from the 6 possible keys to program. Select a button and then enter
the value from the main keypad. Press Enter to confirm the setting.


C4000 (Rev 1)
Hantle 2010 3.32
3.6 TCP/IP SETUP

TCP/IP Setup is done in several menus. First you need to specify TCPIP from the
Communications Menu: [See page 3.24] Check with your processor for which
protocol they are expecting.

Once you change from Modem, to one of the TCP/IP settings, several other menus
change to support various network functions.

Operator Function Menu Host Setup Processor IP and Address Port

Here you will set the Host Processor IP (or URL) address and port. For some
processors an IP address (example = 121.212.1.21) is used and for others youll
enter a URL address (example = trans.mybank.processor).

In addition to the address, there will also be a port setting (example = 6543)

Configuration Schedule allows you to force the ATM to update configuration with the
host upon boot up. You might use this command if the terminal gets consistent Key
Errors and you want to force download of a new working key.


C4000 (Rev 1)
Hantle 2010 3.33

The ATM IP information is set using the menu found at:

Operator Function Menu System Setup Device Setup ATM TCP Setup

This menu is only active if you have the communication mode set to TCP
[See page 3.24]

These settings will be dependant on the network connection available at the location
where the ATM is deployed. It may be necessary to contact the ISP or Network
provider for the location to determine how this should be set.

TCPIP Mode: DHCP or STATIC IP

NOTE: a Static IP address will be required if you intend to use TranRMS monitoring
software with this ATM.

Change IP Address: Enter the ATM IP address here (for static IP) or this field will
automatically populate if DHCP is used to obtain an IP automatically.

Subnet Mask and Gateway: These values will be provided by your ISP/Network
Provider and refer to the Router that youll be connecting to.

Ping to Gateway: This is a test which will ping the Router and verify communication
between the ATM and the network. If this test fails, then the ATM will not reach the
host.

Ping to Host: This test attempts to verify communication with the IP address or URL
that is programmed in the Processor IP Address menu. Note that most processors
or switches do not allow pinging for security reasons.
Section 4: Operation Operator Manual

C4000 (Rev 1)
Hantle 2010 4.1
SECTION 4: OPERATION

4.1 OPENING AND CLOSING

4.1.1 Opening the Security Door

Step 1

Turn the Security Cover key clockwise to
open the Security Cover. Use the Square
key included with the machine.

Step 2

To unlock the Electronic Lock - Refer to
Section 4.1.6 for lock instructions

Step 3

Turn the security Door Handle counter-
clockwise; then pull the security door to
open.

END


C4000 (Rev 1)
Hantle 2010 4.2
4.1.2 Closing the Security Door

Step 1

With the security door handle turned
counter-clockwise, close the security door
and turn the security door handle clockwise
until it is locked. The electronic lock
mechanism will lock itself once the T-handle
has returned to its vertical position.

Step 2

Check the T-handle to make sure the lock has
locked itself.

Step 3

With the security cover key turned clockwise,
close the security cover and urn the security
cover key counter-clockwise until locked.
Remove the key when it is locked.

END


C4000 (Rev 1)
Hantle 2010 4.3
4.1.3 Opening the Front Panel

Step 1

Insert the Front Panel key and turn it
clockwise.

Step 2

With the Front Panel key turned, pull the
Front Panel outward.

END


C4000 (Rev 1)
Hantle 2010 4.4
4.1.4 Closing the Front Panel

Step 1

Push the Front Panel slowly until it is locked
back in place.

Step 2

Turn the Front Panel key counter-clockwise
until the Front Panel key can be taken out.

END


C4000 (Rev 1)
Hantle 2010 4.5
4.1.5 Operating and Changing the Electronic Lock

Before operating the lock or changing the combination,
READ THE INSTRUCTIONS THOROUGHLY*.

*See manufacturers lock manual included in the Open Me First Box

The LA GARD LG Basic series electronic lock uses a
touch key pad for all lock functions.

Power is supplied to the lock via a standard 9-volt
Alkaline battery which contained within the external
portion of the lock. The lock will warn of low voltage by
repeatedly beeping.

The default combination is included in the LA GARD
manual.

TO UNLOCK FROM DEFAULT COMBINATION

Step 1
Press the default combination one button at a time. A beep is heard following each
key press.

Step 2
If the combination is entered correctly a double-beep is heard and the internal lock
solenoid will click indicating that the lock is open and the vault handle my now turn.

Step 3
If the wrong combination is entered a triple-beep will be heard. If the correct
combination is not entered within 4 consecutive attempts a 5 minute delay or lock
out will begin. During this time, the led at the 2 oclock position on the face of the
lock will flash at 10 second intervals. In addition any key press will respond with a
triple-beep. Once the 5 minutes has elapsed, 2 more consecutive failed attempts will
restart the 5 minute timer.

END

WARNING: While orienting yourself with the lock, making changes to the lock
programming (including changing the combination) ALWAYS work with the vault door
open. Do not close the vault until the lock has been thoroughly tested.

Hantle does NOT program a master combination!

C4000 (Rev 1)
Hantle 2010 4.6
Changing to a New Combination

NOTE: Combination is required to be 6 digits. Combinations of less than 6 digits will
not work.

Step 1
Begin by entering six zeros. ( 000000 )

Step 2
Enter the existing (default) combination one time

Step 3
Enter the new combination twice. As each six digit sequence is entered, a beep is
heard.

Step 4
If the procedure is not performed correctly, at the end a triple-beep is heard and the
lock will revert back to the previous combination.

END

The LG Basic series lock includes several options including multiple user / manager
passwords. Please consult the LA Gard manual included in the Open Me First box
for instructions.


C4000 (Rev 1)
Hantle 2010 4.7
4.2 CASH OPERATIONS

4.2.1 Adding Cash to the Cassette (TCDU)

Step 1

Open the Security Door. (Please see 4.1.1.1
OPENING/CLOSING THE SECUIRTY DOOR.)

Step 2

With the security door open, remove the slide
tray screw and slide the dispenser all the way
out.

Step 3

Insert the key into the top of the reject bin
and lift up to access the cash tray.


C4000 (Rev 1)
Hantle 2010 4.8

Step 4

Push the slide tray back (towards the rear of
the dispenser) until it latches in place.

Step 5

Press on the latch bar to release the slide
tray against the notes.

TIPS ABOUT ADDING BILLS:

1. Fan the notes so that the notes are not sticking together.
2. Remove all the notes with holes or notes that are torn.
3. Unfold the folded notes.
4. Place all the notes correctly.

TOP VIEW

C4000 (Rev 1)
Hantle 2010 4.9
4.2.2 Emptying the Reject Bin

Step 1

Insert the key into the reject bin lock and
turn to unlock.

Step 2

Pry back on the plastic tabs at the base of the
arrow stickers on each side of the reject bin.
Lift the reject bin lid.

Step 3

With the reject bin open, remove any notes
and then close the top. Turn the key to lock
the reject bin in place.

END


C4000 (Rev 1)
Hantle 2010 4.10
4.2.3 Adding Cash to the Cassette (MCDU)

Step 1

Open the Security Door. (Please see 4.1.1
OPENING/CLOSING THE SECUIRTY DOOR.)

Step 2

With the security door open, remove the
cassette. Lift up on the handle while
supporting the bottom of the cassette while
removing.

Step 3

To avoid damage, never use force while
removing or installing the cassette. If
anything beyond gentle force is required
while handling the cassette, contact your
service personal.


C4000 (Rev 1)
Hantle 2010 4.11

Step 4

Open the cassette using the key shown
in Section 2 (page 2.2)

Step 5

Pull back on the cash plate and load the
bills against the rollers at the back of
the cassette. If you pull the cash plate
back all the way it will lock at the front
of the cassette. Push the green lever on
the cash tray to release.

TIPS ABOUT ADDING BILLS:

5. Fan the notes so that the notes are not sticking together.
6. Remove all the notes with holes or notes that are torn.
7. Unfold the folded notes.
8. Place all the notes correctly.


C4000 (Rev 1)
Hantle 2010 4.12
4.2.4 Emptying the Reject Bin

Step 1

To open the reject bin, pull back on the tabs
located on the sides of the reject bin door.

Step 2

Remove any notes found in the reject bin and
close the door by pressing it shut.
Remember to include the number of bills
found in the reject bin when settling the
cassette.

END


C4000 (Rev 1)
Hantle 2010 4.13
4.2.5 Loading the Receipt Paper

Step 1

Open the Front Panel. (See 4.1.1.3
Opening the Front Panel.)

Step 2

Place the paper onto the supplied spindle
with the Coated Side Out as shown in the
picture. Feed the paper out through the
back, where it will curl back under the
tension bar.

Step 3

Prepare the new paper roll. Note below.

NOTE:
1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming
problems.)
2. When replacing the new roll, make sure the end of the roll paper is clean cut
(See Fig. 1).
Fig. 1


C4000 (Rev 1)
Hantle 2010 4.14

Step 4

Feed the paper over the bar behind the roll
and under the spring loaded tension bar.
Slide the paper through the guides. The
paper will not feed until the machine is
initialized (powered on). If the paper does
not feed, make sure the paper is all the way
in the loading guide. Also make sure the
roller assembly is closed (see below)

Step 5

The roller assembly can be opened by
pressing down on the green lever in front of
the printer.

Step 6

To close the roller assembly, lift up on the
rollers. The roller assembly must be
completely closed before the printer will
operate. Press up on the roller assembly
rather than on the green lever to close.

When finished loading paper, close the top
bezel and remove the key.

END


C4000 (Rev 1)
Hantle 2010 4.15
4.3 SETTLEMENT MENU

Choose Settlement from the Operator Function menu. This menu controls how many
bills have been added to the ATM as well as generating Day total and Cassette total
reports.

ADDING CASH

Step 1
Press the Add Cassette button for the cassette to be added (1 or 2).

Step 2
Using the main keypad, enter the number of bills added to the cassette (not the
amount of money).

Step 3
Press the enter key when finished to set the amount.

END

If you make a mistake and wish to zero out the current number of bills, youll need
to press Cassette total to do this. Anytime you press Add Cassette you will be
adding on to the current number of bills already programmed.

For example:

There are 50 bills in the cassette and in the settlement menu it says Current # of
Bills = 50. You wish to add 25 more bills to the same cassette, you press Add
Cassette, then type 25 from the keypad and press enter. The current number of bills
will now be 75.

(continued)

C4000 (Rev 1)
Hantle 2010 4.16
Now say there are 50 bills in the cassette and in the settlement menu it says Current
# of Bills = 50. If you wish to remove 25 bills from the cassette, press Cassette
Total. This will return the number of bills in both cassettes to zero and print a
receipt showing remaining bills and loaded bills. Now press Add Cassette and enter
25 from the keypad, press enter to set. The current number of bills will not be 25.

DAY TOTAL

The Day Total function keeps a
running total of the ATMs
transaction activity. When you
press day total, the ATM will print
a report showing transaction totals
starting from the last time a day
total was done until now. At the
same time, the C4000 will dial
into the Host Processor and
retrieve their totals for the same
time period. To the left is an
example of a Day Total Report.
Once the report is printed, the ATM
will reset these values to 0 and
begin recording from this point.

One thing to keep in mind when
doing a Day Total is that the Host
(or Processor) cuts off their
transactions at a certain time
every day. If you do a Day Total
report before or after the processor
has done their cut off, you may see
discrepancies between what the
terminal had reported and what
the host reports.
To avoid this, talk to your dealer and find the approximate cut off time for your
processor. Try to do your day totals at this same time. Remember that if you do not
match your processor, the missing transaction(s) will usually appear on the next
total. If you are unable to do your Day Total at the same time each day you can
program the machine to do a Trial Day Total automatically (see section 3.2.8).


C4000 (Rev 1)
Hantle 2010 4.17
CASSETTE TOTAL

The Cassette Total function prints a
report detailing the number of bills
that have been loaded into the
cassette and how many bills were
dispensed, either to the customer,
the reject bin or used during a
dispenser test. This report will
show totals from the last time you
ran a Cassette Total to the current
date. After the Cassette Total has
been printed, all the values will
reset to zero.

NOTE: Running a Cassette Total is
the only way to clear the
Settlement value back to zero bills.

TRIAL CASSETTE TOTAL / TRIAL DAY TOTAL
These reports are identical to pressing Day Total or Cassette Total, the only
difference being that they will not zero out the amounts. This report is useful if you
wish to know current Total statistics without closing them out. To run these reports,
simply press the button and the report will print. Press Enter when finished to return
to the Settlement Menu.

NOTE: Trial Day Total can be set to process automatically at a preset time. See
Section 3.2.8 for information on automated scheduling of a Trial Day Total.


C4000 (Rev 1)
Hantle 2010 4.18
4.4 JOURNAL MENU

The Journal is an electronic record of all transactions, errors and some programming
changes made to the ATM. Depending on the size of each entry, the memory can
hold up to 40,000 records. Each entry into the journal is indexed with a 5-digit
sequence number starting with <00000>. Once the journal memory has reached its
maximum limit, it will begin to overwrite the oldest entries. You will not be warned
of this, therefore it is critical to make sure to download or print your journal often
enough to avoid loosing records.

The journal can be printed from the ATM in two different methods, Standard and
Condensed. Standard will give complete information for each transaction (basically a
copy of the customers receipt), whereas the condensed print will only show sequence
number, date, time, what type of transaction and then amount requested / amount
dispensed (in case of withdrawal).

PRINT JOURNAL

Step 1
To print the journal, press the Print Journal button.

Step 2
You will be prompted to choose standard (PRINT) or condensed (CONDENSED
PRINT).

Step 3
The ATM will then print all journals in memory up to the last time you printed a
journal. Each time you print a journal a marker is set at that point. The next time
you print the journal, the ATM will print from that marker to the current time.

END


C4000 (Rev 1)
Hantle 2010 4.19
LAST X PRINT
The Last X Print option allows you to bypass the marker set when printing a journal
and go back to recover an older record (so long as the record still exists in memory).
For example, you print a journal and it includes sequence numbers <00001> to
<00100>. If you wanted to go back and reprint journal number <00080> you would
need to do a Last X Print for 20 records (100-20=80) this would give you records
100-80. To do a Last X Print, press the Change Record Number button and then
enter a value of how many records you wish to go back. Press Enter then Print.

CLEAR TRANSACTION SEQUENCE NUMBER
This function will reset the journal sequence number back to <00000>. This may be
useful if you switch processing or switch Terminal ID numbers and want to keep new
records.

VIEW JOURNAL

View Journal allows you to visually
inspect the journal records. Press
the View Journal button and you
will see the screen to the left.

Use the Arrow keys on the main
keypad to scroll through the
records. You can also use the
buttons next to +50 and -50 to go
forward or backwards 50 records
at a time. Use the Enter button to
print the journal entry currently
displayed. Press Cancel to exit
this menu.

MARK JOURNAL READ
Mark Journal Read (previously referred to as Clear Journal) sets the current journal
marker to the most recent journal recorded. It does not delete the journal from
memory. For example: You currently have 100 entries in your journal, you press
Mark Journal Read. Now if you press Print Journal, nothing will happen because
there are no current journal entries, however if you used Last X Journal, you could
enter 100 and get all the records.


C4000 (Rev 1)
Hantle 2010 4.20
4.5 REPORTS MENU

The reports menu provides statistical information as well as troubleshooting and
error information.

ERROR CODE

If the machine is out of service, and you
are unfamiliar with the error code being
displayed (or none is displayed), this
screen will provide error descriptions as
well as corrective action for the currently
displayed code. Press the Error Code
button to enter this screen. You can also
use you left and right arrow keys on the
main keypad to scroll through all the
possible error codes and descriptions the
ATM can report. To the left is an
example of an Error Code screen.

S/W VERSION
This screen provides the current revisions of software used in your ATM. This
information may be used to troubleshoot a problem, or simply to make sure that the
software being used is up to date. It is useful to have this information when
reporting a problem to your dealer / distributor. Occasionally check with your dealer
/ distributor for software updates. Press the S/W Version button to view the current
revisions. Press Enter key to print a copy of the displayed information.


C4000 (Rev 1)
Hantle 2010 4.21
PRINT ALL SETUP
The Print All Setup report is a complete listing of all the programming details for your
ATM. It includes everything from software versions to message screens and host
setup parameters. This report is extremely important when troubleshooting
problems. It is highly recommended to keep a copy of this on hand for when you
need to contact your service personal. To print the report, press the Print All Setup
button.

ERROR SUMMARY

This report is a running total of all
errors that have occurred to your
ATM. It lists the errors by the
number of times they occurred.
Sometimes your machine can go out
of service and no error code is
displayed (usually with
communications problems). If this
happens, check the error summary,
as the code will be displayed here.
You can print these errors To the
left is a sample of an error summary
report.

Press Clear to clear the report and start over. This can be useful if you have a
machine were multiple errors are occurring. If you clear the error codes and then
attempt a transaction, if that transaction fails, the error summary will only show
those errors that occurred during that last transaction. You can also print the error
summary list by pressing the Print button.

STATISTICS

This report keeps running
averages of transaction
information, including:

Withdrawal Transactions per
day
Non-Cash withdrawals per day
(if enabled)
Balance Transactions per day
Transfer Transactions per day
Notes Dispensed per day
Surcharge amount collected
per day

Use the Enter key on the main
keypad to print, Cancel to return
to the reports menu.

C4000 (Rev 1)
Hantle 2010 4.22
REJECT ANALYSIS

Reject Analysis a report detailing
any bills that may have rejected in
your cash dispenser. There are
several different causes for a bill
to reject, and this report will show
specific reasons why. Please note
that the count of a particular reject
may not reflect the number of bills
in the reject bin. For example: the
reject analysis may show 3 double
detect rejects. However in your
reject bin there are 7 bills.
If a bill fails the double detect sensor in the cash dispenser, the sensor can detect
that there is more than one bill but not how many more, so all bills in that instance
are diverted to the reject bin. Above is the reject analysis screen. Press the Clear
button next to the screen to clear the summary and start at zero. Press the Print
button next to the screen to print a copy of the reject information.
Section 5: Diagnostics Operator Manual

C4000 (Rev 1)
Hantle 2010 5.1
SECTION 5: DIAGNOSTICS

5.1 DIAGNOSTICS MENU

The ATM features built-in diagnostics features to assist you in troubleshooting any
problems that may develop. Below is the main diagnostics menu.

CASH DISPENSER (CDU)
This will test the ability of the cash dispenser to pull a note from one or both
cassettes and send it to the reject bin. You can choose from the first cassette,
second cassette or both cassettes at once.

NOTE: You must have bills entered into Settlement before running this test.

RECEIPT PRINTER
This test will print a test receipt. If the test is successful you should receive a receipt
with three sets of sample characters for each time the test is run.

Section 5: Diagnostics Operator Manual

C4000 (Rev 1)
Hantle 2010 5.2

MODEM
The modem test will allow you to enter a phone number into the machine and test
dial. To run the test, press the Modem button and then press Test Dial. Using the
main keypad, enter a phone number to be dialed (for example your cell phone
number) and then press <Enter>. The modem should dial out to the number you
entered. In most cases a failure during the modem test will relate more to phone
line problems rather than the modem circuit itself.

PINPAD
This tests the keypads of the ATM. Press the different keys on each keypad (main
and LCD) and the appropriate key will show on the screen. Pressing the <Cancel>
key on the main keypad will stop this test and return to the diagnostics menu.

CARD SCAN
This will test the three tracks of the card scanner to ensure they are reading
properly. Press the Card Scan Button, you will see a screen displaying the three ISO
tracks. Swipe your ATM card (or any card with a magnetic stripe) and the
information from that card will appear on the appropriate track. During normal
operation of the ATM only ISO Track 2 is read, however during the card swipe test all
three tracks are read at once.

Section 6: Customer Transactions Operator Manual

C4000 (Rev 1)
Hantle 2010 6.1
SECTION 6: CUSTOMER TRANSACTIONS

6.1 OPENING PROCEDURES

This section explains how to place your ATM in service.

Step 1
Open the front panel and turn the power on. (see page 2.7)

Step 2
If there is no receipt paper, load the receipt paper. (see page 4.10)

Step 3
Open the security door and replenish the cash cassette. (see page 4.7)

Step 4
Go into the OPERATOR FUNCTION mode and input the number of bills in the cash
cassette. (See page 4.12)

Step 5
Exit the OPERATOR FUNCTION MODE.

Step 6
After connecting to the processor, the terminal will be ready for service.

Step 7
If the machine is not ready for service, please check the following:
1. Determine if the phone line is properly connected;
2. Determine if all communication parameters are correct;
3. If, after doing the above steps, the ATM is still not in service, contact your
service personnel.

END


C4000 (Rev 1)
Hantle 2010 6.2
6.2 WITHDRAWAL TRANSACTION

Step 1

Dip the card.

Step 2

Enter the pin number and press the ENTER
key.

Step 3

Press the WITHDRAWAL screen key.

Step 4

If a SURCHARGE option is enabled, the
SURCHARGE screen will be displayed. Select
YES to continue, or NO to cancel.


C4000 (Rev 1)
Hantle 2010 6.3

Step 5

If YES is selected, the following screen will
be displayed. Select the desired option.

Step 6

Select the desired amount to be withdrawn. If
the desired amount is not displayed, select the
OTHER screen key.

Step 7

After the desired amount is entered, the ATM
dials the processor and requests approval for
the transaction.

Step 8

When authorization is received from the
processor, the cash will be dispensed and the
receipt will be printed.

END


C4000 (Rev 1)
Hantle 2010 6.4
6.3 BALANCE INQUIRY TRANSACTION

Step 1

Dip the card.

Step 2

key.

Step 3

Press the BALANCE screen key.

Step 4

The following screen will be displayed. Select
the desired option.

C4000 (Rev 1)
Hantle 2010 6.5

Step 5

The ATM dials the processor and requests
approval for the transaction.

Step 6

When authorization is received from the
processor, the following screen will be
displayed and the receipt will be printed.

END


C4000 (Rev 1)
Hantle 2010 6.6
6.4 TRANSFER TRANSACTION

Step 1

Dip the card.

Step 2

key.

Step 3

Press the TRANSFER screen key.

Step 4

The following screen will be displayed. Select
the desired account to be transferred FROM.


C4000 (Rev 1)
Hantle 2010 6.7

Step 5

Select the desired account to be transferred
TO. (Target Account)

Note: Some processors or networks will not
allow transfer from or to a credit card account.

Step 6

Enter the desired amount to be transferred
and press the ENTER key.

Step 7

The ATM dials the processor and requests
approval for the transaction.

Step 8

When the authorization is received from the
processor, the following screen will be
displayed and the receipt will be printed.

END


C4000 (Rev 1)
Hantle 2010 6.8
6.5 CLOSING PROCEDURE

This section explains the closing procedure for the ATM.

Step 1
Perform the DAY TOTAL and CASSETTE TOTAL functions in the OPERATOR
FUNCTION MODE.

Step 2
Open the security door. Remove the cash from the Cash Cassette and Cash Reject
bin. If excessive notes are found in the reject bin, check Reject Analysis report.

Step 3
Print the Journal.

Step 4
If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount
counted in the Cash Cassette, refer to the Journal for verification.

Step 5
Turn the power off and close the security door.

END


C4000 (Rev 1)
Hantle 2010 6.9
6.6 ERROR RECOVERY

If an error occurs the following screen will be displayed. This procedure can be done
from the main ATM screen, or using the rear Service Panel.

Step 1

Press ENTER, CLEAR, CANCEL keys then,
press the 1, 2, 3.

Step 2

Verify the Error that has occurred through the
ERROR CODE of the REPORT MENU in the
OPERATOR FUNCTION, and perform the
corrective action, then press the DEVICE
INITIALIZE screen key.

If the Error is not corrected after resetting,
contact your service personnel.

END

Appendix A: Error Codes Operator Manual

C4000 (Rev 1)
Hantle 2010 A.1
APPENDIX A: ERROR CODES

ERROR
CODES
ERROR DESCRIPTION CORRECTIVE ACTION
20001 Unable to load a cassette. Remove and replace cassette Check the micro-switch
located on the inside left wall of the dispenser.
20002 Low Cash. Replenish the cash If using less than 75 bills, disable the
Low Cash Warning in the Transaction Setup Menu.
20003 Reject Bin full. Empty the Reject Bin If the bin is empty, do a Day Total
and then a Cassette Total If that doesnt help, check AP,
BIOS and CDU ROM versions.
20004 Vault Door is open. Check vault door switch (located upper left corner)
check that black and white, 2-wire connector is properly
connected at rear of main board. Bend switch forward to
aid closing problems.
20010 Receipt paper jam. Remove jammed paper Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer. Remove printer to locate difficult jams.
20012 Receipt feed lever open. Close the feed lever on the printer.
20013 Receipt paper empty. Replenish the paper roll.
20014 Thermal printer is
overheated.
Contact manufacturer.
2xx15 Cash Dispenser detects
bills prior to dispensing.
Remove any jammed bills from the dispenser.
90001 Card Swipe Error. This does not mean the card reader is bad. Just records
unsuccessful attempts at swiping cards.
Axxx1 Receipt Printer feed lever
open during operation.
Close the feed lever on the printer.
Axxx2 Thermal printer is
overheated during
operation.
If problem is consistent then print head assembly may be
defective.
Axxx3 Receipt paper jam. Remove jammed paper Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer.
Axxx4 Receipt paper is empty. Replenish the paper roll.
Axxx5 Receipt paper is jamming
during loading.
Remove any jammed paper and then reload.
Axxx8 Receipt Printer cutter
error.
If consistent, printer will require repair/replacement.
ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove
cables (even though they may be attached) and
reconnect.
CANCE Surcharge Cancel Customer has canceled the transaction at surcharge.
C0011 Exit sensor is not cleared Check sensor, verify that the cabling plugged into the
sensor boards is secure.
C0012 Reject gate timing sensor
not cleared.
Check dispenser for jammed bills and reinitialize the
machine.
C0013 Both reject gate and exit
sensor not cleared
Check dispenser for any notes or obstructions.
C0017 Undefined
C0021 Double detect sensor is
not cleared.
machine.
C0022 1
st
cassette inlet sensor
not cleared.
Check dispenser and cassette for jammed bills.
C0023 Cassette exit sensor (L+R)
not cleared.
machine.

C4000 (Rev 1)
Hantle 2010 A.2
ERROR
CODES
C0028 Count sensors not cleared Check dispenser for jammed bills and reinitialize the
machine.
C0030 Main Motor encoder is not
synchronized
Turn dispenser over by hand, and then reinitialize. May
require repair.
C0031 Forward motor encoder
not synchronized.
Turn dispenser over by hand, and then reinitialize. May
require repair.
C0032 1
st
not cleared
Check for notes where the cassette engages the
dispenser.
C0033 Undefined
C0036 Exit sensor blocked while
initializing
Clear any notes which may be blocking the exit sensor.
C0037 Invalid response (or no
response) from double
detect sensor
Verify the connection to the double detect module.
C0039 Solenoid not responding Verify the function of the gate solenoid.
C003A Too many notes requested
during a test dispense
Test dispense failed, re-run the test and check notes.
C0041 Failed (5 times) to
dispense a note after a
successful dispense
Check why notes are rejecting following at least one
successful dispense (in the same transaction).
C0042 Undefined
C0043 10 Notes rejected in a row
(single transaction)
Check the notes in the cassette. Check reject analysis for
source of rejected notes (long note, double-detect, etc)
C0044 5 notes consecutively
rejected
Check reject analysis for cause of rejected notes.
C0045 Note count sensor
reporting mismatch
Verify count of notes in the cassette against the
settlement.
C0046 Undefined
C0047 1
st
cassette failed to
dispense a note
Most common reason is cassette is empty. Verify that
there are notes in cassette 1. Check the quality of the
notes and condition of the pick rollers.
C0049 Dispense request of 0
notes
Check setup of CDU in Operator Menu, dispenser may
need reprogramming.
C004A First cassette exit sensor
(#6, #7) not clear
Clear the note path of any notes or obstructions.
C004D 1
st
cassette not inserted Check cassette and verify that its inserted properly.
C004E 2
nd
C0050 AP does not receive
response after dispense
request
AP did not validate dispense command. This is an AP
software fault, not CDU.
C0051 Exceeded maximum
number of notes dispensed
(150) in a single trans.
Check reject analysis, and verify test dispense.
C0052 1
st
not cleared
Check for notes where the cassette engages the
dispenser.
C0053 Abnormal amount of
double-detect failures
during dispense
Check condition of double-detect module. Check quality of
notes and pick rollers.
C0054 Undefined
C0055 Long note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit
sensor.
C0056 Short note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit
sensor; mismatch of rejected notes.


C4000 (Rev 1)
Hantle 2010 A.3
ERROR
CODES
C005A Undefined
C005B 2
nd
cassette fails to pick up
notes
Same as C0047, the second cassette is likely empty.
C0060 3
rd
not cleared
Check for notes where the 3
rd
cassette engages the
dispenser.
C0062 3
rd
not cleared
rd
dispenser.
C006A Note jam at 2
nd
cassette
exit
Check rollers and sensors where notes would leave the 2
nd

cassette.
C0070 4
th
not cleared
th
dispenser.
C0072 4
th
not cleared
th
dispenser.
C007A Note jam at 4
th
cassette
exit
th

cassette.
C007C 4
th
notes
Same as C0047/C005B, verify that there are notes in the
4
th
cassette.
C007D 4
th
C0080 2
nd
not cleared
nd
dispenser.
C0081 Double detect sensor not
cleared while dispensing
Check double-detect senor for note or obstruction.
C0082 Note leaving cassette exit
sensor did not reach DD
A note seen at cassette exit sensors did not reach the
double detect module. Check for jammed notes.
#2 not cleared during
dispense.
Clear the note path before the reject gate.
#3 not cleared during
dispense.
Clear the note path before the reject gate.
C0085 Note leaving DD sensor did
not reach gate sensor
Check the note path for jammed or diverted notes. Check
sensors from #5 to #2/#3.
C0086 Note leaving gate sensor
did not reach count sensor
Check for jammed notes between #2/#3 sensors and
#0/#1 sensors.
C0090 Sensor check error Left measuring sensor A (#6/#7)
C0091 Sensor check error Right measuring sensor B (#6/#7)
C0092 Sensor check error Left gate timing sensor A (#2/#3)
C0093 Sensor check error Right gate timing sensor B (#2/#3)
C0094 Sensor check error Exit sensor (#4)
C0095 Sensor check error Double Detect (#5)
C0096 Sensor check error Left count sensor A (#0/#1)
C0097 Sensor check error Right count sensor B (#0/#1)
C009A Note jam at 3
rd
cassette
exit
rd

cassette.
C009D 3
rd
C009F 3
rd
notes
Similar to C0047, C005B verify that there are notes in the
cassette.
D0001 Modem initializing failure. This error is reported from the host. Check that
programming is correct for this processor.
D0002 Reversal transaction failed. Check transaction with the processor. Verify CDU
functionality with diagnostics. Verify phone connection.
D0012 Invalid transaction. Network denial code.
D0013 Invalid Amount. Network denial code.
D0014 Invalid Card Number. Network denial code.
D0020 Surcharge screen should
have been displayed.
Network denial code.

C4000 (Rev 1)
Hantle 2010 A.4
ERROR
CODES
D0024 Exceeds issuer withdrawal
limit.
D0039 No credit account. Network denial code.
D0051 Insufficient funds. Network denial code.
D0052 No checking account. Network denial code.
D0053 No savings account. Network denial code.
D0054 Expired Card. Network denial code.
D0055 Invalid PIN. Network denial code.
D0057 Transaction not permitted
card
D0058 Transaction not permitted
Terminal
D0061 Exceed withdrawal limit. Network denial code.
D0075 Number of PIN tries
exceeded.
D0078 No Account. Network denial code.
D0080 Invalid Date. Network denial code.
D0083 Cannot verify PIN. Network denial code.
D0086 Cannot verify PIN. Network denial code.
D0091 Bank unavailable. Network denial code.
D0092 System unavailable. Network denial code.
D0093 Transaction serial number
mismatch.
Contact host processor.
D0094 Record format mismatch. Contact host processor.
D0095 Routing ID mismatch. Verify Routing ID number Contact host processor.
D0096 Terminal ID mismatch. Verify Terminal ID number Contact host processor.
D0097 Response type mismatch
(reversal).
(day-close).
(Configuration).
D009A Response type mismatch
(Withdrawal, Balance,
Transfer).
D009B STX omitted. Contact host processor.
D009C ETX omitted. Contact host processor.
D009D FS omitted (after response
code).
Verify that version of ATM Software matches host
processor. Contact host processor.
D009E FS omitted (after retrieval
reference number).
D009F FS omitted (after system
trace audit number).
D00A0 FS omitted (after account
balance).
D00A1 FS omitted (after available
balance).
D00A2 FS omitted (after available
balance).
D00A3 FS omitted (after
authorization response
text).
D00A4 ETX is in wrong place. Verify that version of ATM Software matches host


C4000 (Rev 1)
Hantle 2010 A.5
ERROR
CODES
D00A5 FS omitted (after total
cash dispense amount in
day close).
D00A6 FS omitted (after total non
cash dispense amount).
surcharge amount in day
close message).
surcharge in configuration
message).
D00A9 ETX omitted (from
configuration message).
D0300 Modem is not responding. Verify modem function.
D1000 No Connection. Verify modem function.
D1100 ENQ not received from
host.
D1200 Transmission error. Verify modem function.
D1300 NAK sent 3 times to host. Verify host phone number See D170x.
D1500 Modem connection time
out host not responding.
Verify host phone number verify modem speed See
D170x. If consistent, it could be a defective modem.
D170x Modem cannot support
connection excessive line
noise (usually D1704/06)
Phone line connected to ATM will not support Data-
communication. In line filter may fix this. Excessive EMI
emissions from outside source (neon sign, freezer).
D1800 No dial tone. Verify that incoming phone line is plugged into correct
port. Phone line is in use or is being shared with another
phone device (FAX, POS, phone)
D1900 No answer. Verify host phone number See D170x
D2000 Phone line busy. Verify host phone number call line with handset and
check for busy signal See D170x
D2100 Modem initializing error. Check modem.
D2200 EOT not received from
host.
D25xx TCP/IP Communication
Error Cannot Connect
For D2511 typically the TCPIP connection is not getting
past the router, no response from the host switch. For
D2514 youre typically hitting the host switch, however
the message format or protocol is not correct. Check all
settings for TID with the host. (ie STD1 vs STD2)
E000x RMS port failure, response
time out, modem failure.
Verify RMS settings (Host Setup) See D170x
F0001 Current Number of bill is
0.
Load notes into the cash cassette use Add Cassette
function in Settlement.
F0002 No Surcharge Owner set. Set Surcharge owner (Customer Setup)
F0003 No Surcharge Amount. Set Surcharge amount (Customer Setup)
F0004 No refresh time set when
advertisement is enabled.
Set refresh timer (Customer Setup)
F0005 No Advertisement text
when ad. is enabled.
Set Advertisement text (Customer Setup)
F0006 Dispense limit set error
(less than 25 notes)
Set Dispense limit (Transaction Setup)
F0007 Denomination Set error. Valid Denomination are $10, $20, $50, $100
(Transaction Setup)
F0008 Fast Cash Set error
(exceeded dispense limit).
Check the Fast Cash amount. (Transaction Setup)
F0009 Master Key index is
invalid.
Check Master Key index verify checksum (Host Setup)

C4000 (Rev 1)
Hantle 2010 A.6
ERROR
CODES
F000A Master Key is empty. Check Master Key checksum reinject key (Host Setup)
F000B Host Telephone Number is
not set.
Set Host Telephone Number (Host Setup)
F000C Error Retry timer is not
set.
Set Error retry time (Host Setup)
F000D RMS Password is not set
when RMS is enabled.
Set RMS Password (Host Setup)
F000E RMS phone number is not
set when RMS send is
enabled.
Set RMS Phone number (Host Setup)
F000F Terminal ID is not set. Set Terminal ID number (Host Setup)
F0010 Routing ID is not set. Set Routing ID number (Host Setup)
F0011 Master Key Serial number
is not set
Set Master Key serial number (Host Setup)
F0013/
14
NVRAM Failure Fatal error, defective memory chip. Replace Mainboard.
F0015 Serial Number not Set Set Serial number in Operator Menu
F0016 Master Password left at
default
ATM will not go into service with the default master
password. The master password must be changed from
default.


C4000 (Rev 1)
Hantle 2010 A.7
Below is a list of possible unique error codes when using the Standard 3 message
protocol. Error codes / descriptions will vary depending on which processor is used.

STANDARD 3
ERROR CODES
DESCRIPTION
D00B0 Terminal ID missing
D00B1 Transaction Code missing
D00B2 Working Key Indicator missing
D00B3 Working Key missing
D00B4 Surcharge Amount Indicator missing
D00B5 Sequence Number missing
D00B6 Response Code missing
D00B7 Authorization Number missing
D00B8 Transaction Date missing
D00B9 Transaction Time missing
D00BA Business Date missing
D00BB Amount1: Balance Amount missing
D00BC Amount2: Actual Surcharge Amount missing
D00BD Sequence Number in reversal response missing
D00BE Response Code in reversal response missing
D00BF Business Date in host total response missing
D00C0 Settlement in host total response missing
D0101 Expired Card
D0102 Unauthorized usage
D0103 PIN error
D0104 Invalid PIN
D0105 Bank unavailable
D0106 Card not supported
D0107 Insufficient funds
D0108 Ineligible transaction
D0109 Ineligible account
D0110 Number of daily withdrawals exceeded
D0111 Cannot process transaction
D0112 Amount too large
D0113 Account closed
D0114 PIN tries exceeded
D0115 Database problem
D0116 Withdrawal limit already reached
D0117 invalid amount
D0118 External decline
D0119 System error
D0120 Contact card user
D0121 Routing lookup problem
D0122 Message edit error
D0123 Transaction not supported
D0124 Insufficient funds
D0125 Western Union sender data error
D0126 Western Union receiver data error
D0127 CRC error

Appendix B: Keypad Addendum Operator Manual

C4000 (Rev 1)
Hantle 2010 B.1
APPENDIX B: CLEARING NVRAM

To clear NVRAM on the Hantle C4000, begin by entering the Operator Function
Menu using the Master Password. Next enter the Customer Setup Menu.

Press the lowest button on the right side of the LCD panel. This will give you access
to the CLEAR NVRAM Menu. This operation can also be performed from the rear
Service Panel.

*** WARNING ***

Once in the CLEAR NVRAM Menu, there is no extra authorization before data will be
wiped out permanently. DO NOT press any key within this menu unless you are
absolutely sure you want to permanently delete this data!

CLEAR JOURNAL
Selecting this will delete all journal data permanently

CLEAR NVRAM
This will delete all programmed parameters and return everything (including
passwords) to the default settings. This does NOT include the master keys which are
stored in the EPP.

CLEAR JOURNAL AND NVRAM
This option performs both of the options listed above. Both the programmed
parameters and journal are permanently deleted and all settings are returned to
default.

USE CAUTION WITH THESE FEATURES DATA LOST CANNOT BE RECOVERED
Appendix C: TDES Key Installation Operator Manual

C4000 (Rev 1)
Hantle 2010 C.1
APPENDIX C: TDES Key Installation

TDES Master Key Installation

Triple - Data Encryption Standard or TDES was designed as a way to strengthen the
security of the master key by upgrading from a 16 bit key to a 32 bit key. In addition to
the required software changes to support the TDES, the specification calls for a pin-pad
to encrypt any data sent between the keypad and the CPU. In this new configuration the
master keys are stored securely within the pin-pad, rather than the mainboard as done
previously.

Hardware Specification:

Hantle C4000 with EPP-B2 (Encrypted Pin Pad)
PCI approval number 4-70003

Installation Procedure:

To access the Key Management menu from Host Setup, youll need to enter the Secure
Mode Password (parts 1 and 2). See page 3.5 for Secure Mode instructions.

NOTE: You cannot enter Master Keys or Key Management from the Service Panel.

Default Secure Mode password is:

Part #1 = 000000 / Part #2 = 000000

Access the Key Mode selections by entering
the operator function menu
[ENTER]+[CLEAR]+[CANCEL] 1, 2, 3 (see
operator manual).

Enter Master Password and choose Host
Setup

Note: Master Password is required to change
master key.


C4000 (Rev 1)
Hantle 2010 C.2
1) Select Key Mode

The table below describes the format for each key mode.

DES 2 - 16 digit master keys entered as Part A and Part B.
Dual Master
Key
2 - 16 digit master keys entered as Part A and Part B (a
common key is entered, and then a working key is
downloaded from the host).
Unique Key,
DES
2 - 16 digit master keys entered as Part A and Part B -
with 10 digit unique serial number entered prior to each
part.
TDES
2 32 digit master keys entered in 16 digit pieces, Part A
(left and right) and Part B (left and right)
Unique Key,
TDES
(left and right) and Part B (left and right) - 10 digit unique
serial number entered prior to each part.
MAC
2 -16 digit master keys entered as Part A and Part B, with
2 additional 16 digit numbers entered as MAC Part A and
Part B
Unique Key,
MAC
2 -16 digit master keys entered as Part A and Part B, with
2 additional 16 digit numbers entered as MAC Part A and
Part B - 10 digit unique serial number entered prior to
each part of the master key only.
TDES, MAC
(left and right) and Part B (left and right), with 2
additional 16 digit numbers entered as MAC Part A and
Part B

Unique Key modes use a unique 10 digit serial number that is entered before each half of
the master key to allow the processor to bind the key to the terminal ID automatically.
In cases where the processor provides a serial number that is less than 10 digits, zeros
must be added at the beginning of the number to equal 10 digits.


C4000 (Rev 1)
Hantle 2010 C.3
2) Enter Master Key

Master Key security requires that no one person has access to all parts of the key. To
ensure this, the processor will provide keys in separate sealed envelopes (sometimes
referred to as key components). Each envelope contains either one or two 16 digit
keys and in the case of unique key, a serial number. The diagram below shows a
sample Unique Key, TDES master key.

Begin by choosing Edit Master Key from the
menu

Depending on Key Mode, the menu prompts
for Part A and Part B.

The Edit Master Key interface is designed so that Parts A and B can be entered at
completely different times and in either order (Part A first, or Part B first). If a technician
is dispatched to enter a key part, choose Check Key from the Key Management menu to
determine which part of the key has already been entered.


C4000 (Rev 1)
Hantle 2010 C.4

Partially entered keys will appear in the
index as #### or **** which denotes that
either part A or part B has been successfully
entered. (A = #, B = *)

This would tell the second technician that
they need to enter their key as Part B on
index 12.

Part1 = Part A / Part2 = Part B

Once you have selected Part A or B, youll
be prompted to enter a Key Index.

This index points to the location where the
key will be stored. There are 16 possible
memory locations (0-15) available. Unique
master keys must be stored at location #12,
and MAC keys at location #15.

The interface will default the values for Unique and MAC keys regardless of what you
enter. It is very important to remember that both parts of a key must be entered on the
same index. If you enter Part A on index #2 and Part B on index #3 the key will not be
complete. Use the Check Key function (shown above) to determine where your keys
parts have been entered.

If entering a Unique key, next youll be
prompted to enter the key serial number.

This 10 digit number is found on the
paperwork containing your master key(s).
If the number the processor has provided is
less than 10 digits, youll need to add zeros
to the beginning of the number to equal 10
digits.

In the example shown at left, the serial
number is 235913. This 6 digit number
would be changed to 0000235913 to
create 10 digits.

C4000 (Rev 1)
Hantle 2010 C.5

The next step is to enter the master key
itself. If you are using TDES, youll need to
enter the left portion first.

After entering the key, youll be prompted to
enter it a second time for verification.

The 16 digit alpha-numeric key is
entered using the pin-pad only.

Letters are entered by using the arrow
and function keys. Use the pin-pad
layout below.

1 2 3 F

4 5 6 E

7 8 9 D

A 0 B C

EPP (Encrypted Pin Pad) Master Key Alpha-Numeric Key Layout


C4000 (Rev 1)
Hantle 2010 C.6
At this point the left (or first 16 digit) portion of the master key has been entered
successfully.

If you are entering a 32 bit key (TDES), the
second or Right half of the key is entered
next.

This option will only appear when in TDES
mode.

After entering the right portion of the
key successfully youll be prompted with
a check digit as shown below. Verify the
check digit with the information provided
by the processor.

Check digits appear after entering both
the right and left portion of each part of
the key.

Compare the check digit against the
number located at the top of the key
component. This represents a check
digit for the combined keys. There is not
a check digit shown for left and right
portions individually.

C4000 (Rev 1)
Hantle 2010 C.7

After successfully entering both the left and
right portions of Part A, youll be returned to
the Edit Master Key menu.

At this point you can proceed with Part B, or
if Part B is to be entered at a later time you
can exit the menu and power off the
machine until both halves of the key are
entered.

Part B is entered with the same procedure given for Part A. Enter the left and right (for
TDES) portions of the keys and verify the check digits against what has been provided by
the processor.

3) Verifying Master Key

Once both Part A and Part B have been
entered successfully, the key management
menu will display a check digit for the key
index where the master key was entered. If
no check digit is entered, use the check key
screen to determine where the key parts
were entered, then re-enter the keys as
necessary.

At this point, the master key is successfully entered. If all other parameters have been
entered properly, power off the ATM and power on to connect to host and initialize the
keys.
Appendix D: Graphics Installation Operator Manual

C4000 (Rev 1)
Hantle 2010 D.1

APPENDIX D: Graphics Installation

Banner or Advertisement screens can be loaded to the Hantle C4000
machine either using a SDRAM card (at the ATM) or by using TranRMS
monitoring software (to load remotely). Please see below for basic file
format specifications and instructions for use with a SDRAM card.

You can have up to 8 banners and 8 center graphic files and must be named as
followed:

Banner: top1.bmp, top2.bmp, and so on up to top8.bmp
Center: center1.bmp, center2.bmp, and so on up to center8.bmp

* DO NOT use more than 256 colors when creating the graphic images. The
4000T was designed to use graphics of that format for efficiency and best
performance*

WELCOME
B Ba an nn ne er r
Width : 800 Pixels
Height : 85 Pixels
File Name
top1.bmp
top2.bmp
..
top8.bmp
File Size : 69,080 BYTES
C Ce en nt te er r A Ad dv ve er rt ti is se em me en nt t G Gr ra ap ph hi ic c
Width : 528 Pixels
Height : 386 Pixels
File Name
center1.bmp
center2.bmp
..
center8.bmp
File Size : 204,888 BYTES
Bmp File Format
: 8bit (256 colors) BMP
: No Compression

C4000 (Rev 1)
Hantle 2010 D.2

Loading Graphics using SD (Secure Digital) card

SD card should be less than 2GB capacity and formatted as FAT
or FAT16 file system

SD card reader is required to load files from your PC

To prepare the SD card for uploading graphics.
1. Remove all the data from the SD card.
2. Create a blank file called update.acu and save it on the card.

To create this file:
a. Open up a blank notepad document.
[Start All Programs Accessories Notepad]
b. Save the blank document as update.txt in the SD card.

c. Once its saved rename the file to update.acu.

once renamed, the icon changes

After the update.acu file has been created, copy it to the root folder of
the SD card.

C4000 (Rev 1)
Hantle 2010 D.3

3. Open the SD card in My Computer, and create a folder called
Common.
4. Open the Common folder, and create a sub-folder called img4SCR.
5. Inside the img4SCR folder is where you want to copy all your graphic
files.
- The graphic files must follow the naming convention that we describe
on page 1. (ie: center1.bmp, center2.bmp or top1.bmp, top2.bmp).

6. Once your graphic files are copied, insert the SD card into the SD card
slot on the mainboard located behind the LCD.
7. Power off, then power on the C4000 with the power supply switch.
8. When the ATM is fully initialized then remove the SD card.

Enabling the Center Graphics:
1. Go into the Operator Menu.
2. Then to Customer Setup > Graphics > Advertise EN/Disable and go
through each advertisement you want to show up and turn it ON.

Enabling the Banners Graphics:
1. Go into the Operator Menu.
2. Then to Customer Setup > Graphics > Banner EN/Disable and go
through each banner you want to show up and turn it ON.

Windows XP users:

Before creating the file in step #2, you may need to change your file options.
Open a folder and click on Tools, select Folder Options

Make sure Folder Options match
those shown here. Specifically
the Hide extensions for known
file types option which needs
to be unchecked.

If these options are not set
properly, the update.acu file
may not function, causing the
graphics to not load.


C4000 (Rev 1)
Hantle 2010 D.4

How to install Coupon Graphic for Hantle C4000

The C4000 is capable of printing a low resolution graphic on each receipt.
To use this feature, youll need to create the graphic (BMP file format) to the
specifications listed below, and then add the file to the machine using the SD
RAM card slot located on the rear of the main circuit board.

Once the graphic is loaded, it will copy into memory each time the machine is
powered on. This eliminates the need to copy the graphic each time a
receipt it printed.

File Specification

File Format: 2 color (1bit) bmp
Maximum Image Width: 576 pixels
Height: Variable (depends on the width)
Maximum file size: 16KB
Maximum Dimensions: 576 pixels (W) x 222 pixels (H)
File Name = LogoImg.bmp (save file as)

** Please note that the maximum file size is CRITICAL.**
You cannot exceed 16KB. Adjust the height and width of your graphic to
ensure its under that size cap. Also, 2 color graphics mean white and black
only, do not use grey-scale.

File location on C4000 (download image with SD CARD)

From the root of the SD CARD:
Common\Img4SCR\LogoImg.bmp

Copy the file from your PC to that path on the SD Card. If the SD card is
otherwise blank, youll need to create a blank file (with notepad) called
update.acu. Open up notepad with a new blank file and then Save As and
name it update.acu and save it to the root of the SD Card. The presence of
that file in the root tells the C4000 to copy the graphic file into memory.

Once the graphic file has been uploaded to the machine, you need to enable
it within the Operator Function Menu.

Customer Setup Coupon Setting Logo Enable

Once this has been done, upon exiting the Operator Menu, youll see a notice
that the graphic is being loaded into memory. This screen will reappear each
time you power off and on the ATM.

Appendix E: Preventative Maintenance CDU Operator Manual

C4000 (Rev 1)
Hantle 2010 E.1
APPENDIX E: CDU Maintenance

Dispenser Sensor Cleaning Instructions

The Hantle MCDU (and TCDU) dispensers contain several optical sensors
used to count and measure notes as well as time note delivery.

Through normal use, dust can collect on the sending side of the sensor pairs,
causing the readings to skew which can cause C00xx errors.

Depending on environmental conditions at the machine location, Hantle
recommends periodic cleaning of these sensors to prevent errors or to
correct error conditions. Specifically C0083/84/85, C0012 and C002x errors
have been shown to be caused by contaminated sensors. Particularly the
sensors located at the exit gate.

Each sensor pairs contain a sending sensor, and a
receiver. The sending sensor looks like a clear LED
mounted to a circuit board. As shown at right.

To clean the sensor, simply wipe the surface using a
cotton-swab (Q-Tip) or any clean soft cloth.
It is not necessary or recommended to use a solvent.
Dust contamination is not always visible.


C4000 (Rev 1)
Hantle 2010 E.2
MCDU Sensor Locations
Front / Top

There are 3 sensors located behind
the metal bracket, directly above the
Reject Bin. These can be reached by
inserting a cotton swab through the
front bracket.
There are 2 sensors located in the rear
inside portion of the dispenser. Open
the lid of the dispenser and reach
between the belts. Be careful to not
bump the top sensor boards.

C4000 (Rev 1)
Hantle 2010 E.3
MCDU Sensor Locations

Rear

There is a sensor located on the lower rear
portion of the dispenser.

C4000 (Rev 1)
Hantle 2010 E.4
TCDU Sensor Locations

Front

The TCDU or 800 note fixed cassette has sensors located in the front of the
dispenser (visable when you open the vault door)

These lower sensors are hard to see in this picture, they are just behind the
metal plate containing the double-detect module.
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