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    Process Auditing

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    milou88
    The document discusses process auditing and identification. It describes customer oriented processes and their characteristics. Turtle diagrams are introduced as a tool to map out key questions about a process, including inputs, the process itself, outputs, resources, procedures, performance indicators. An example process audit approach is shown mapping processes against ISO 9001 requirements.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Process Auditing

    Uploaded by

    milou88
    500 views10 pages
    The document discusses process auditing and identification. It describes customer oriented processes and their characteristics. Turtle diagrams are introduced as a tool to map out key questions about a process, including inputs, the process itself, outputs, resources, procedures, performance indicators. An example process audit approach is shown mapping processes against ISO 9001 requirements.

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    Process Auditing.ppt

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    The document discusses process auditing and identification. It describes customer oriented processes and their characteristics. Turtle diagrams are introduced as a tool to map out key questions about a process, including inputs, the process itself, outputs, resources, procedures, performance indicators. An example process audit approach is shown mapping processes against ISO 9001 requirements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    500 views10 pages

    Process Auditing

    Uploaded by

    milou88
    The document discusses process auditing and identification. It describes customer oriented processes and their characteristics. Turtle diagrams are introduced as a tool to map out key questions about a process, including inputs, the process itself, outputs, resources, procedures, performance indicators. An example process audit approach is shown mapping processes against ISO 9001 requirements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    The key takeaways are about process auditing and identification, with a focus on customer oriented processes and turtle diagrams for mapping processes.

    Customer oriented processes (COPS) are the processes that are directly linked to satisfying customer needs and requirements.

    The six characteristics of a process are that it has an owner, is defined, is documented, has established linkages, is monitored, and has maintained records.

    Process Auditing

    !!Identification of Processes !!Turtle Diagrams !!Approach

    Elsmar.com

    Process Auditing
    !!Identification of Processes
    !!Customer Oriented Processes (COPS) !!Customer Identified Processes

    Elsmar.com

    Process Auditing
    !!Identification of Processes
    !!Customer Oriented Processes (COPS)
    !!Market Analysis / Customer Requirements !!Bid/Tender (RFQ and Quote) !!Order/Request (Customer Order) !!Product Design !!Process Design !!Product Verification / Validation !!Process Verification / Validation !!Product Production !!Delivery !!Payment !!Warranty / Service !!Post Sales / Customer Feedback Elsmar.com

    Process Auditing
    !!Identification of Processes
    !!Customer Oriented Processes (COPS) !!Customer Identified Processes

    Elsmar.com

    Process Auditing
    !!Identification of Processes
    !!Customer Oriented Processes (COPS) !!Customer Identified Processes

    !!Six Process Characteristics


    !!Has on owner !!Is defined !!Is documented !!Linkages are established !!Is monitored !!Has records maintained
    Elsmar.com

    Process Auditing
    !!Turtle Diagram Key Questions About a Process
    With WHAT? (Equipment, Materials) 3 With WHO? (Training, Knowledge, Skills) 4

    INPUT 7

    PROCESS 1

    OUTPUT 2

    HOW MANY? (Performance Indicators) 6


    Elsmar.com

    HOW? (Instructions, Procedures, Methods) 5

    Process Auditing
    !!Turtle Diagram
    Sect #
    1 PROCESS 2 OUTPUT 3 WITH WHAT? 4 WITH WHO? 5 HOW? 6 HOW MANY? 7 INPUTS

    Details
    Enter Process name. A process has an owner, is defined, is documented, linkages are established, is monitored, has records maintained. Enter details of the actual output. This may be a product, document, and should be to actual measure of effectiveness. Enter details of the machine, materials (including test equipment), computer systems, software used in the process Enter resource requirements, pay particular attention to required skills and competence criteria, safety equipment, etc. Enter details of linked process controls, support process, procedures, methods, etc. Enter the measures of process effectiveness Enter details of the actual input. This may be a document, materials, tooling, schedule, etc.
    Elsmar.com

    Process Audit Approach Example


    Customer Focus 5.2 Determination & Review of Requirements 7.2 Product Realization Planning 7.1 Design & Development 7.3

    Change Control 7.3.7

    Customer Communication 7.2.3

    Purchasing 7.4 Production / Service 7.5 Customer Property 7.5.4

    Support processes: Measurement, Analysis & Improvement 8 Resource Management 6 Control of Documents 4.2.3 Control of Records 4.2.4
    Elsmar.com

    Customer Satisfaction 8.2.1

    Process Audit Approach Example


    Customer Focus 5.2 Identification / Traceability 7.5.3 Customer Communication 7.2.3 Planning Production / Processes / Service 7 Special Processes 7.5.2 Production / Service 7.5

    Outsourcing 4.1 Purchasing 7.4

    Monitoring & Measuring of Product 8.2.4 Control of Mon & Meas Devices 7.6

    Control of NC Product 8.3 Corrective Action 8.5.2

    Preservation of Product 7.5.5

    Support processes: Measurement, Analysis & Improvement 8 Resource Management 6 Control of Documents 4.2.3 Control of Records 4.2.4
    Elsmar.com

    Customer Satisfaction 8.2.1

    Process Audit Approach Example


    Customer Focus 5.2 Customer Satisfaction 8.2.1 Quality Manual 4.2.2 Quality Policy 5.3 Quality Objectives 5.4.1 Internal Communications 5.5.3 Monitoring and Measuring 8.2

    Continual Improvement 8.5.1

    Management Commitment and Responsibility 5.1, 5.6 Internal Audits 8.2.2 Corrective Action 8.5.2 Preventive Action 8.5.3

    Support processes: Control of Documents 4.2.3 Control of Records 4.2.4 Resources 6.1
    Elsmar.com

    Quality Management System 4

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