Shoppers Stop Limited: Profile

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PROFILE

Shoppers Stop Limited


Shoppers Stop Ltd is a professionally managed and systems driven organisation promoted by the K Raheja Corp Group (Chandru L Raheja Group), one of the leading players in the country in the business of real estate development and hotels. Pioneer of modern retail in India, Shoppers Stop Ltd has been instrumental in bringing about retail revolution in India. Since it opened its doors, the chain has become the highest benchmark for the Indian retail industry. Since its inception in 1991, Shoppers Stop Ltd has introduced various retail formats in India. Apart from the flagship business of department stores, there are also specialty stores for books, home decor and maternity care & infant care. Symbolizing the era of global recognition for Indian retailers, Shoppers Stop Ltd is the only Indian retailer to be shortlisted in the Retail Advertising Award category for its instore marketing at the retail industrys globally recognized event World Retail Congress. Shoppers Stop had been named the Emerging Market Retailer of the Year at the prestigious World Retail Awards, which took place on 10th April '08, in Barcelona. The World Retail Congress is the most influential and highest profile gathering of the retail industry across all retail segments across the globe.

Shoppers Stop
Shoppers Stop is Indias largest retail chain of large format department stores with 51 stores in 22 cities across the country occupying an aggregate area of over 2.7 million square feet with an offering of more than 400 finest international and national brands. Indias premier fashion and lifestyle destination, Shoppers Stop currently has stores in Ahmedabad, Aurangabad, Amritsar, Bangalore (6 stores), Bhopal, Chennai (3 stores), Delhi (5 stores), Durgapur, Gurgaon (2 stores), Ghaziabad, Hyderabad (4 stores), Indore, Jaipur (2 stores), Kolkata (3 stores), Latur, Lucknow, Mumbai (9 stores), Mysore, Noida, Pune (4 stores), Siliguri and Vijayawada. Shoppers Stop is also the only Indian member of the Inter Continental Group of Department Stores (IGDS) along with 29 other experienced retailers from all over the world. This has helped the company gain insight into the new and emerging practices followed internationally.

Shoppers Stop First Citizen - a loyalty programme and a virtue


Shoppers Stops virtue of always putting the customer first has enabled it to pioneer a reward-based loyalty programme called Shoppers Stop First Citizen. With a growing base of over 2.3 million members contributing over 72% to sales annually, Shoppers Stop First Citizen loyalty programme is the biggest and most successful programme in this category.

HomeStop
HomeStop is the first-of-its-kind premium home concept store at Bengaluru Magrath road and Royal Meenakshi Mall, Mumbai Malad, Vashi and R-City Mall, New Delhi, Pune, Lucknow, Ahmedabad and Vijayawada offering a wide range of products and some of the most reputed national and international brands. It is a one-stop-shop for all home needs ranging from home dcor to furniture, bath accessories to bedroom furnishings, mattresses to draperies, carpets to modular kitchens & health equipment all under one roof.

Crossword Book Store


Spacious, well laid out bookstores that feature methodical classifications, clear signages, dedicated enquiry /orders desks and attractive displays along with cafs, reading tables and chairs within the store make Crossword the leader in the lifestyle bookstore category. It currently has 86 stores. Its unique product mix of books, magazines, CD-ROMs, music, stationery and toys is further enhanced with services like Dial-a-book and Email-a-book and facilities like gift vouchers and Return, Exchange & Refunds policy.

Mothercare & Early Learning Centre (ELC)


Shoppers Stop Ltd. has an exclusive retail arrangement (for the department store segment) with Mothercare PLC of UK to open & operate shop-in-shops of Mothercare and ELC stores in India within Shoppers Stop stores. Mothercare is UK's premium international brand for maternity, infant and childcare products. Currently there are 38 stores of Mothercare (including 6 standalone stores) with a presence in 11 cities.

Estee Lauder group


Shoppers Stop Limited has entered into non exclusive retail agreement with worldrenowned cosmetics major Estee Lauder to open M.A.C, Clinique and Estee Lauder stores in India. M.A.C (Makeup-Art Cosmetics) the professional brand of choice, is the first brand under the Estee Lauder Group of Companies' portfolio to enter the Indian retail market. Currently, with Shoppers Stop Ltd. there are 20 M.A.C. stores operating in Mumbai, Bengaluru, Delhi, Amritsar, Chennai, Hyderabad, Pune, Kolkata and Ludhiana. Clinique currently has 10 stores/doors (including 2 standalone stores) and Estee Lauder has 5 stores/doors including 3 standalone stores, one each in Mumbai, Bengaluru and Delhi.

HyperCity
Shoppers Stop Limited has acquired a majority stake of 51% equity share capital in Hypercity Retail (India) Ltd, thus making it a subsidiary of Shoppers Stop Ltd. HyperCity operates 12 stores one store each in Ahmedabad, Pune, Ludhiana ,Amritsar, Bhopal, Jaipur, Navi Mumbai and Hyderabad and 2 stores each in Mumbai and Bengaluru. HyperCity has redefined the experience of the Indian consumer in the big store format. Its offering includes food and grocery, general merchandise and apparel. The business operates a More to Discover by-line and delivers quality product at great value in a bright, spacious, modern environment.

Airport Retailing
Currently has 1 store in Hyderabad domestic airport and 2 stores in Bengaluru domestic airport. 4 duty free stores are run by the JV Company in the international airport at Bengaluru.

TimeZone Entertainment
Shoppers Stop Ltd. believes that the Indian consumers are looking for multiple options to entertain themselves and their families. It has forayed into the Entertainment sector by acquiring a 45% stake in Time Zone Entertainment Private Limited which is in the business of operating Family Entertainment Centres (FECs). TimeZone currently has 17 doors in key cities in India. END

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