UI UI UI UI

UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI Unemployment UI

Insurance Claimant Handbook

http://www.labor.state.ak.us/esd_unemployment_insurance/

UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI

UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI Department ofUI Labor UI Alaska UI UI UI UI Workforce Development UI UI UI and Employment Security UI UI UI Division UI UI UI UI P.O. UI Box 25509 UI UI UI UI UI UI Juneau, Alaska UI UI 99802-5509 UI UI UI UI UI UI UIGovernor Frank UI H. Murkowski, UI UI UI UI UI UI UI UI UI UI UI UI UI1 UI UI UI UI UI

UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI UI

Table of Contents
3 Introduction
Amount of Benefits Dependents' Allowance Filing Biweekly Claims When to Reopen Your Claim

UI Handbook
Introduction
Please take a few minutes to review this handbook. It will assist you in receiving all benefits to which you are entitled. The information in this handbook is based upon, but does not replace, Alaska Statute (23.20) and Title 8, Chapter 85, (8 AAC 85) of the Alaska Administrative Code.

5 Eligibility Requirements
Ready and Able to Work Registration for Work Quit, Fired, Refused Work Attending School or Training

7 Work, Wages, and Income 9 Travel/Relocate

Filing While Traveling Within Alaska Filing While Traveling Outside Alaska

You must comply with the requirements outlined in this handbook in order to be eligible for UI benefits!

Benefit Year
A benefit year is the 52 weeks following the effective date of your claim. The effective date of your claim is the Sunday preceding the day you file your claim.

10 Appeal Rights 10 Audits

Quality Control Audit Crossmatch Overpayment of Benefits Fraud

Amount of Benefits
Your weekly benefit amount is determined by the wages you were paid in the first four of the five completed calendar quarters before filing your claim. The maximum amount in Alaska is $248. The minimum is $44. The number of weeks you can receive benefits is calculated according to the distribution of wages paid in the base period.

12 12 12 12 13

Federal Employees Military Service Members Employment Outside Alaska Extended Benefits (EB) Benefits are Taxable

13 VICTORFiling Claims by Phone 20 23 26 28 31 Direct Deposit Alaska Job Centers UI Addresses Other UI Telephone Numbers UI Filing Record

Dependents Allowance
You may be eligible to receive an additional allowance of $24 per week per child, for up to three children. A dependent is your unmarried child, stepchild, legally adopted child or courtappointed legal ward. Your dependent must be under the age of 18, unless they have a longterm disability. A dependent must reside with you or you must certify that you provided more than 50% of the

back VICTOR & UI Call Center Numbers cover 2

dependents support over the past 12 months. If you certify to providing over 50% support, you may be required to provide proof. You can add a dependent any time during your benefit year before your regular benefits exhaust. To add a dependent, call your UI Call Center promptly.

payment within 10 business days. If payment has not been received within 10 business days, call your UI Call Center for further instructions. To avoid delays in processing your claim, notify your UI Call Center if you have changed your address. To inquire about payments use VICTOR (page 14).

Filing Biweekly Claims

Now that you have opened a claim, you need to file every two weeks to receive benefits. Each week starts on Sunday and ends at midnight on Saturday. To file, call VICTOR, the automated call claims filing system. (VICTOR, pg. 13) Space is provided on page 31 of this handbook to keep track of when you file.

When to Reopen Your Claim

You must reopen your claim immediately if: 1. You stop filing claims for any reason and want to start filing again. 2. You move out of Alaska, move from one state to another state, or from one area to another within a state. 3. You travel in search of work for more than four weeks.

To Reopen Your Claim

Call VICTOR every two weeks to keep your claim active. The first eligible week is a waiting week. You do not receive payment for this week. You must file to get credit for the week and meet the same requirements as any other week.
Unemployment Benefits are paid by one of two methods, direct deposit or by check. With direct deposit, you should receive payment within three business days. If your bank doesnt have any record of the deposit after five business days, call your UI Call Center. With payment by check, you should receive To avoid a loss of benefits, call a UI Call Center and speak to a claim specialist.

Eligibility Requirements
Ready and Able to Work
You must be able to work. You are able to work when you are physically and mentally able to work full time. If you become unable to work due to a medical condition while receiving benefits, you may be eligible to receive a waiver of availability for up to six weeks. You must be available for and willing to immediately accept suitable full time work. Employers and Employment Security Division offices must be

able to call you. You must have transportation (car, bus, etc.) and child care available. You are not considered available for full time work if incarcerated. Suitable work means: Work in your occupation that meets the prevailing wage and working conditions for your locality. You are expected to be more flexible in your search for work the longer you are unemployed and to seek other work even if the pay is less than you made in your last job. You may be disqualified if the wages and/or type of work you are seeking are not realistic in your labor market area.

weekly benefit amount during the six-week disqualification period. The reduction of three times your weekly benefit amount will not be restored.

Attending School or Training

You may be eligible to receive benefits while attending approved vocational or academic training. Call your UI Call Center if you are enrolled in, attending or plan to attend school or training. Report your training when you file your biweekly claim.

Work, Wages, & Income

Work
Work includes anything you do for wages, self employment and full time volunteer activities during the seven days of the week you claim. You may work and claim benefits, as long as you are not working full-time.

Registration for Work

If you are outside Alaska, you must register with the local state employment service office or with the local chapter of a dispatching union. If you are in Alaska, you will be registered with the Alaska Job Center, if required.

Worker Profiling & Reemployment Services (WPRS)

UI claimants are selected to receive assistance in finding a suitable job. Individual services may include labor market information, resume writing, interviewing workshops, and training. Once selected, failure to participate may result in denial of unemployment insurance benefits.

Wages
Wages are any kind of payment you receive for the work you do, including room and board, goods, barter, tips, stipend, per diem, COLA, or payment for jury duty. You must report your gross wages earned each week, Sunday through Saturday, whether or not you have actually been paid. Report the amount earned before any deductions are taken out (your gross pay). Report the employers name and address, dates and number of hours worked per week, and your employment status. (See pg. 18 How to figure gross wage on VICTOR.) When called to active duty, National Guard members must report encampments and wages earned. Weekend drills do not have to be reported.

Quit - Fired - Refused Work

If you quit a job without good cause, are fired for misconduct connected with the job, or refuse work that is suitable for you without good cause, you will not receive benefits for the first week you are unemployed, and the next five weeks. You also forfeit three weeks worth of benefits and will be denied Extended Benefits. The six-week disqualification can be ended if you earn eight times your

If you are cyclically employed, such as working one week on and one week off, you may not be considered to be unemployed during your scheduled time off.

Travel/Relocate
You are in travel status anytime your travel makes you less accessible to the labor market in your area of residence. You may be eligible while traveling if: 1. You travel in search of work, provided you make a reasonable effort to find work, which includes documented in-person work searches each week. 2. You travel for up to two days in a work week for personal reasons if you dont miss work. 3. You travel to accept an offer of work beginning within 14 days of your departure if your travel does not exceed seven days. 4. You travel to your home following discharge from the armed services if the travel is completed within seven days of the day you leave. 5. You were paid unemployment insurance benefits the week prior to your travel, and you travel: a. to obtain medical services that are not available where you live, on the advice of a health care provider for yourself, or to accompany a spouse or dependent(s). b. to attend the funeral of immediate family members up to seven days.

How wages affect your benefits

You can earn $50 without reducing your benefit check, but you must report the wages. Your benefit check will be reduced by $.75 for each dollar you earn over $50. For example, if you work and earn $150 during a week, the first $50 would not be deducted. Your benefits would be reduced by $100 x .75 = $75, so if your weekly benefit amount is $200.00, your check would total $125. If you do not know how much you earned at the time you report, you can estimate the amount. Make sure you immediately call the UI Call Center when you have the correct wage amount. Reporting less money than you earned could result in an overpayment of benefits that you will have to repay.

Excess Earnings
If you have gross wages equal to or more than 1 1/3 times your weekly benefit amount, plus $50, you will not receive a benefit check for that week. To find out your excess earnings amount, call VICTOR or use your monetary determination to calculate.

Travel through Canada

Travel through Canada in excess of seven days may affect your eligibility for benefits. During each week claimed, you must search for work and be willing to accept work either in the area in which your travel began or in the area in which your travel ended.

Other deductible income

When you are filing for benefits you must report the gross amount of any of the following payments: vacation, holiday, sick, pension, retirement, severance, commission, bonus, and wages in lieu of notice. Changes in your gross pension amount must be immediately reported to the UI Call Center. A deduction may be taken from your weekly benefits if you receive any of these payments. Social Security is not deducted.

Filing While Traveling Within Alaska

When traveling to Anchorage, Fairbanks or Juneau use the VICTOR phone number for the UI Call Center in those areas. For other areas, use the toll free VICTOR number.

Filing While Traveling Outside Alaska

Call VICTOR at 1-888-222-9989 when it is time to file your claims.

To Reopen Your Claim

Call a UI Call Center (see page 32 for phone numbers) and speak to a claim specialist. (You cannot reopen your claim through VICTOR.)

have been made properly. All information you have provided is checked for accuracy. The examinations are thorough and may involve an inperson interview with you and other interested parties. Failure to respond to a Quality Control Audit request for information will result in denial of benefits.

UI Crossmatch
Crossmatch compares the benefits paid to you with employers reports of earnings. This process discovers errors in reported earnings which may result in repayment of benefits and penalties. This is also done for persons who may have worked in other states. If you report earnings incorrectly, you must repay benefits and pay penalties.

You must notify us when your address changes. The U.S. Postal Service does not forward UI mail.

APPEAL RIGHTS
You may appeal any written determination that denies or restricts your benefits. To appeal, phone, fax, or mail your request to your UI Call Center or an appeals office within 30 days. The appeals office will schedule a hearing and mail a notice to you. After the hearing you will receive a decision. If you disagree with the decision, you have the right to further appeal. File your biweekly claims throughout the appeal process. If the decision goes in your favor, claims which were not filed timely cannot be paid.

Overpayment of Benefits
Repayment
You are entitled only to benefits for which you are eligible. You must repay all benefits that are overpaid even if you were paid in error. Overpayments are legally enforceable debts. Payment arrangement can be made by contacting Benefit Payment Control in Juneau. (See page 28.)

Fraud
Alaska law provides severe penalties for attempting to collect benefits to which you are not entitled. For UI purposes, fraud is knowingly making a false statement, misrepresenting a material fact, or withholding information to obtain benefits. You will be required to repay the benefits, and may also have to pay a penalty that is equal to 50% of the benefits that were paid to you as a result of the misrepresentation. Additionally, present and future benefits may be withheld. All fraud cases are subject to criminal prosecution, fines and imprisonment.

AUDITS
Quality Control Audit
Under federal requirements, your claim may be randomly selected at any time for an audit to make sure that all payments or denial of benefits

10

11

Federal Employees
If you were a civilian employee for the federal government, wages from federal civilian work are requested from your employer at the time you establish a claim. Temporary wages may be added to your claim if you provide proof of earnings to your UI Call Center. When wage information is received from your federal employer, you will receive a monetary redetermination.

We will mail you EB instructions when it is time to file for extended benefits. If you receive a notice of EB monetary entitlement but not the EB instructions, call your UI Call Center. If you live outside Alaska in a state not paying EB, you are limited to two weeks of extended benefits. You may be required to report your work search each week you claim.

Benefits Are Taxable

When you file your income tax return, you must report 100% of the benefits paid. We will send you a form 1099G by January 31st. Please keep us informed of your current address in order to receive your 1099G. You may request that 10% of benefits be withheld for taxes. Call your UI Call Center to start or stop tax withholdings. UI cannot refund any money withheld.

Military Service Members

If you had at least 90 consecutive days of active military service during the past 18 months, you may be eligible for benefits. You must supply a copy of your DD-214 copy 4 that was issued at the time of your discharge.

Employment Outside Alaska

If you worked outside Alaska in the last 18 months prior to your new claim, you may be able to include these wages to increase your weekly benefit amount. Or, you may choose to file separately against one of the states. However, you may not file against more than one state at a time.

Filing by Phone
File Your Biweekly Claims by Telephone Using VICTOR
VICTOR is an automated call claim system designed to serve you quickly and efficiently, using a touch tone phone. VICTOR is available every day, 6 am7 pm, Alaska time. (See page 32 for VICTOR numbers.)

Extended Benefits (EB)

EB provides additional benefits during times of high unemployment for those who exhaust their regular benefits. These benefits are available only while these programs are active.

12

13

VICTOR Menu
1 2
To claim weeks of unemployment For information about your claim wheres my check? your excess earnings amount the amount of benefits reported to the IRS on form 1099G Direct deposit how to sign up change cancel inquire Hear your mailing address and how to change it. To change your PIN

number. This is your Personal Identification Number (PIN). This is a number of your choice; you make it up. Once you set up your PIN, it is in effect until you change it, even if you start another new claim later. Your PIN protects you from another persons filing on your claim or obtaining information about your claim. You are responsible for payments made using your PIN. Your PIN is an electronic signature and has the same legal authority as your signature on a paper document. Do NOT give your PIN to anyone. Whenever you use VICTOR you are required to enter your Social Security Number and your PIN. Before calling VICTOR to file for benefits... ...please have the following information available: Your Social Security Number Your self-chosen PIN Dates of any travel during the week(s) claimed The gross amount and employer name for any holiday, vacation, retirement, severance and bonus payments you received during the week you are claiming. For any week(s) worked and claimed, report: Gross earnings before deductions. Include earnings, jury duty, self-employment, and commissions, even if you have not been paid Number of hours worked Last day worked in that week Employer(s) name and address

4 5

What to do if you need help?

If you forget your PIN, or have any problems using VICTOR, or need additional information or instructions, call your UI Call Center. (See page 32 for the number to call).

What if you make a mistake?

If you make a mistake, dont worry. VICTOR repeats your answers to questions and gives you a chance to make correction before going on to the next question. You may also hang up and call back to start over.

How to set up a Personal Identification Number (PIN)

If you do not have a PIN, the first time you call VICTOR you will be prompted to enter a four-digit

When to call
You will file for two weeks at a time (biweekly). Unemployment Insurance weeks begin Sunday

14

15

and end Saturday. Call VICTOR within seven days after the last Saturday of your two-week claim period. Weeks for which you file late may be disqualified. To determine the first two weeks to claim and when to call VICTOR, see the calendar below. On the calendar, the benefit year begins on the date marked X. You can find the beginning date of your benefit year on your monetary determination. The first two weeks to claim are Weeks 1 and 2. The call-in period to claim Weeks 1 and 2 is shaded (Week 3). Call VICTOR during Week 3 of your benefit year and every two weeks after that.

2.

Did you miss work, or refuse a job offer or job referral?

Select YES if you turned down a chance to work or to be scheduled to work with a new or continued employer.

3.

Were you attending school or a training program? Did you travel or move to a different town?
Select YES if you traveled or moved, or moved to a different town. If you traveled, you will be asked the date you left and the date you returned home. (See page 9 for definition of travel.) If you traveled to accept work, you will be asked for the date you left and the date your work started.

4.

S X 4 11

M 28 5 12

T 29 6 13

W 30 7 14

T 1 8 15

F 2 9 16

S 3 10 17 Week 1 Week 2 Week 3

Keep track of the weeks you claim, the dates you call, payments you receive, and the balance, on the chart on the back of this book. You will not be reminded of your next filing period.

If you move or change your mailing address you must call the UI Call Center. New work registration rules may apply.

How To Enter Dates

The date is entered by entering six numbers for the month, day and year. For example; to enter August 9, 2002 on your call, enter 080902. Your answer will be repeated back to you. If you do not know the date but are asked to enter one, enter in six zeros (0). For example: 000000.

The Questions You Will Hear

Each of the following questions will cover the biweekly filing period. If your answer is potentially disqualifying, you will be asked about each week separately. Before the questions begin, the phone system will tell you the claim period you are filing for. To answer YES and NO questions, press 1 for YES and 2 for NO. (For rotary phones see page 21.)

Welcome to VICTOR ......

1. Were you available and physically able to work each day? 16

5. Did you receive vacation, sick, retirement, bonus, holiday or severance pay? (Do not report Social
Security.) If you received vacation, sick, or severance pay, you will be asked to enter the

17

gross amount you received. You may be sent to a voice message system to leave the name of the employer who paid you.

How to Enter Dollar Amounts

Enter the amount of dollars and cents without using a decimal. For example, to enter $125.72 on your call press 12572 followed by the # sign. If you do not know the amount press the # sign without entering any numbers.

example, round 3 hours and 40 minutes to 3 hours. Enter 3 followed by the # sign. If unsure, estimate the number of hours worked followed by the # sign. When entering hours, VICTOR will not accept a # sign without a preceding number. You will be asked about your work status, including any job separation during the week. Your options will be: 1. Working full-time and scheduled to work fulltime the following week. 2. Working on call or part-time. 3. You were laid off due to lack of work. 4. You were fired. 5. You quit. You may be sent to a voice message system to speak your employers name, address and phone number.

6.

Did you work for an employer or were you self employed?

If Yes, report your income. (See Work, Wages, Income definition page 7.)

How to Figure Gross Wages

Multiply the exact number of hours you worked during the week claimed by your hourly rate of pay. For example, if you worked 30.5 hours and earned $8.00 an hour, multiply 30.5 X 8.00 = $244.00 (These are your gross wages). If you are unsure of hours worked or hourly wage, you can file up to 14 days after the date you are paid. However, if you wait, you may not be able to file through VICTOR. Call your UI Call Center.

Income from self-employment

Report your net income and hours spent on your business for the week. To calculate your net income, take your total income minus business expenses for the week.

VICTOR Wrap-Up
You will be asked to certify that you told the truth. You are responsible for the answers you provide and you can be penalized under the law for withholding or willfully giving incorrect information. If you hang up before VICTOR tells you your claim was accepted, your answers will not be recorded, nor will your claim be processed. You will have to call again to file for benefits.

If you report less money than you earned, you will have to repay the benefits and may be subject to fraud penalties.

How to Enter Hours

Round down the number of hours worked during the week to the nearest hour. For

18

19

VICTOR - Messages
If your answers to one or more questions indicate that you have not met the eligibility requirement, VICTOR will instruct you to call your UI Call Center. If instructed to call, do so within seven days. You will be denied benefits if you do not call.

convenient way to receive your benefits. When you sign up for direct deposit you are giving the Employment Security Division (ESD) permission to credit your bank account. To sign up, call VICTOR and select menu option 3. You will need to have ready: 1.) Your nine-digit bank routing number 2.) Your bank account number, including zeros. If your bank account number includes hyphens or letters, call the UI Call Center. In this case you cannot use VICTOR to establish direct deposit. The bank routing number is the first nine digits in the lower left-hand corner of a check. The second set of digits is the account number. Use a check or call your bank to obtain this information. Do not use a deposit slip. If you deposit to a savings account, get the numbers from your bank.

If you are filing for Extended Benefits and are required to report at least one work search call for each week claimed, you will be asked question number 7. If you did not make a work search, or for exceptions to making work searches, see page 13.

7.

Did you search for work between Sunday and Saturday?

You will be asked about each week separately. You will be asked if you looked for work by contacting: Employment Service Union Employerspeak the name of the business and person contacted

To Use a Rotary Phone

A rotary phone responds to your speaking one for YES or two for NO, instead of pressing 1 or 2 on a phone keypad. For example, if you would like to return to the main menu, instead of pressing 8 on your phone, speak eight.

Bank Routing Number 073921938

Account Number 010202144

Individual Check Number DO NOT USE

DIRECT DEPOSIT
Direct deposit is the electronic transfer of your UI payment into your bank account. It is a fast and

It takes 14 days to verify your account information. Meanwhile, you will be paid by check. After ESD verifies your account information your payment will usually be available three days after transfer. Payments are not sent on state, federal or banking holidays, or weekends. Call your UI Call Center anytime a payment is not in your bank

20

21

account three business days after transfer. You can use VICTOR to find out when a payment was sent. Your bank will provide a record of UI deposits made to your account on your monthly statements. Use the chart in the back of this handbook to keep track of your payments. Deposits may be sent to almost any bank, credit union, or savings and loan located in the United States. Deposits may not be made to banks in Canada or Puerto Rico. If ESD is unable to successfully deposit to your bank account, the division will issue a paper check. Please keep ESD informed of your current mailing address.

ALASKA JOB CENTERS

ONE STOP! If you are interested in seeking work, job training, or advancing in a career, check in with one of the Alaska Job Centers listed below.
ANCHORAGE - MIDTOWN 3301 EAGLE STREET, SUITE 101 Phone: 907-269-4800 Fax: 907-269-4825 Job line: 907-269-4770 (in-state) 907-269-4865 (out-of-state) ANCHORAGE - GAMBELL 400 GAMBELL STREET Phone: 907-269-6414 Fax: 907-269-6460 ANCHORAGE MULDOON 1251 MULDOON ROAD, SUITE 111 Phone: 907-269-0000 Fax: 907-269-0004 BARROW 1078 KIOGAK STREET Phone: 907-852-4111 Fax: 907-852-4122 Toll-Free: 1-888-429-4111 YK DELTA (BETHEL) 460 RIDGECREST DRIVE, SUITE 112 Phone: 907-543-2210 Fax: 907-543-2099 Job line: 800-478-2210 BRISTOL BAY (DILLINGHAM) 503 WOOD RIVER ROAD Phone: 907-842-5579 Fax: 907-842-5679

Important Notice: The UI programs liability for your benefits ends once the money has been deposited into your account, even if it is a joint account.

22

23

DELTA JUNCTION MILE 269.1 RICHARDSON HWY. Phone: 895-3216 Fax: 895-3218 EAGLE RIVER 11723 OLD GLENN HWY., SPACE B-4 Phone: 907-694-6904 Fax: 907-694-1490 FAIRBANKS 675 SEVENTH AVE., STATION D Phone: 907-451-5967 Fax: 907-451-2919 GLENNALLEN MILE 186.5 GLENN HIGHWAY Phone: 907-822-3350 Fax: 907-822-5526 Job line: 1-800-478-3304 HOMER 270 W. PIONEER AVE. SUITE C Phone: 907-235-7791 Fax: 907-235-6143 Job line: 907-235-7200 JUNEAU 10002 GLACIER HWY., SUITE 200 Phone: 907-465-4562 Fax: 907-465-2984 Job line: 465-4571 PENINSULA (KENAI) 11312 KENAI SPUR HWY., SUITE 2 Phone: 907-283-2900 Fax: 907-283-3544 KETCHIKAN 2030 SEA LEVEL DR., SUITE 220 Phone: 907-225-3181 Fax: 907-247-0557 KODIAK 309 CENTER ST. Phone: 907-486-3105 Fax: 907-486-4716 Job line: 1-800-478-3105

KOTZEBUE 333 SHORE AVENUE Phone: 907-442-3280 Fax: 907-442-3920 Job line: 1-800-478-3280 MAT-SU (WASILLA) 877 COMMERCIAL DRIVE Phone: 907-352-2500 Fax: 907-352-2522 Job line: 907-352-2593 NOME 214 FRONT ST., SUITE 320 Phone: 907-443-2626 or 2460 Fax: 907-443-2810 Job line: 1-800-478-2626 PETERSBURG 102 HAUGEN DRIVE Phone: 907-772-3791 Fax: 907-772-3697 SEWARD 809 2ND AVENUE Phone: 907-224-5276 Fax: 907-224-5277 Job line: 907-224-5274 SITKA 304 LAKE ST., RM 101 Phone: 907-747-3423 Fax: 907-747-7579 TOK STATE OFFICE BUILDING Phone: 907-883-5629 Fax: 907-883-5628 Job line: 1-800-478-5629 VALDEZ STATE OFFICE BLDG . RM 22 Phone: 907-835-4910 Fax: 907-835-3879

24

25

Visit us on the Internet

UI Web Page http://www.labor.state.ak.us/ esd_unemployment_insurance/home.htm Alaska Job Center Network Home Page http://www.jobs.state.ak.us/ Alaska Job Centers http://www.jobs.state.ak.us/offices/ Alaska Job Bank http://www.jobs.state.ak.us/akjb/

Aleknagik Anchorage Anchor Point Bethel Big Lake Bird Creek Chickaloon Chiniak Chitina Chugiak Clam Gulch Copper Center Dillingham Dot Lake Eagle River Eklutna Elmendorf AFB

Ft. Richardson Fritz Creek Gakona Girdwood Glennallen Homer Houston Indian Kasilof Kenai Kodiak Kotzebue Mat-Su Mentasta Lake Moose Pass Nikiski

Ninilchik Nome Northway Palmer Peters Creek Seward Slana Soldotna Sterling Sutton Tanacross Tetlin Tok Valdez Wasilla Willow

UI ADDRESSES
Community by UI Call Center
Determine where you physically live, and use the addresses below. Phone numbers are on page 32. If you live in one of these communities

use this address:

ANCHORAGE UI CALL CENTER P.O. Box 107224 Anchorage, AK 99510-7224

If you live in one of these communities College Eielson AFB Ester Fairbanks North Pole Fox Salcha Ft. Wainwright Two Rivers U of A Fairbank

use this address:

FAIRBANKS UI CALL CENTER P.O. Box 71010 Fairbanks, AK 99707-1010

26

27

If you live anywhere else in Alaska that has not been mentioned, or if you live outside Alaska, use this address:
JUNEAU UI CALL CENTER P.O. Box 25510 Juneau, AK 99802-5510 Phone numbers are listed on page 32.

INVESTIGATIONS P.O. Box 107023 ANCHORAGE, AK 99510 Phone: 907-269-4880 Fax: 907-269-4835 INVESTIGATIONS P.O. Box 1010 FAIRBANKS, AK 99707-1010 Phone: 907-451-2952 Fax: 907-451-2965
QUALITY CONTROL UNIT P.O. Box 25509 JUNEAU, AK 99802-5509 Phone: 907-465-3000 Toll free: 1-800-478-2999 Fax: 907-465-2247 QUALITY CONTROL UNIT P.O. Box 241767 ANCHORAGE, AK 99510-7018 Phone: 907-269-4859 Toll-free Phone: 1-800-478-4859 Fax: 907-269-4855 QUALITY CONTROL UNIT P.O. Box 71010 FAIRBANKS, AK 99707-1010 Phone: 907-451-2966 Toll-free Phone: 1-800-478-1614 Fax: 907-451-2821

Other UI Numbers You May Need

APPEALS P.O. Box 25509 JUNEAU, AK 99802-5509 Phone: 907-465-2775 Fax: 907-465-3374 APPEALS P.O. Box 107023 ANCHORAGE, AK 99510-7023 Phone: 907-269-4890 Toll-free: 800-232-4762 Fax: 907-269-4840 BENEFIT PAYMENT CONTROL

Audit and Recovery

P.O. Box 25505 JUNEAU, AK 99802-5505 Phone: 907-465-2863 Toll free: 888-810-6789 Fax: 907-465-6010 INVESTIGATIONS P.O. Box 25505 JUNEAU, AK 99802-2205 Phone: 907-465-4831 Fax: 907-465-6010 28

29

UI FILING RECORD
Use the chart below to keep a record of your claim filing information. If you have a problem with your claim, we will be better able to assist you if you have this information.

Beginning Balance:
Filed for Week Ending Date Called In Payment Date Payment Amount Balance

Printed by the Alaska Department of Labor and Workforce Development, Employment Security Division, in Juneau, Alaska, October 2004, at a cost of $.15 per copy. ESD is an Equal Opportunity Employer. Auxiliary aids are available for persons with a disability. TDD for the hearing impaired: If you need assistance with your unemployment claim, call the TDD operator at 1-800-770-8973. Give the operator the toll-free UI Call Center number: 1-888-222-0432. The operator will contact your Call Center and will be the translator between the caller and the UI claimstaker.
Form 210-804 (rev.10/2004)

30

31

VICTOR and UI Call Center Telephone Numbers for Unemployment Insurance

ANCHORAGE- If you are in the Anchorage calling area (local phone call) use these numbers: VICTOR 907-277-0693 TDD VICTOR 907-269-4782 UI Call Center 907-269-4700 UI Call Center FAX 907-269-4853 FAIRBANKS-From the Fairbanks calling area (local phone call) use the numbers below: VICTOR 907-451-6126 TDD VICTOR 907-451-5929 UI Call Center 907-451-2871 UI Call Center FAX 907-451-2870 JUNEAU- If you are in the Juneau calling area (local phone call) use the numbers below: VICTOR 907-586-4650 TDD VICTOR 907-465-1609 UI Call Center 907-465-5552 UI Call Center FAX 907-465-5573 ALL OTHER AREAS - If you cannot call any of the above numbers without paying for a long distance call, use these toll-free numbers: VICTOR 888-222-9989 TDD VICTOR 800-974-4782 UI Call Center 888-252-2557 888-25CALLS UI Call Center FAX 888-353-2937 888-35FAXES
NOTE: In Anchorage, Fairbanks or Juneau, the toll-free numbers listed will not work. When out of your regular filing area, call the local number for the UI Call Center nearest you for assistance in reaching your Call Center.

32