Drama Script

Drama Script
Effective Public Communication (FCOM0102) Assignment 2

Low Yong ing (0!1!"#$)
%ic&' (ong Yii (0!1!#)*) E +' ,ue' (0!1!!!2) Felicia -iong Ying Min (0!1!"10)
F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O. .ames of g4ou5 membe4s6 Low Yong ing7 %ic&' (ong Yii7 E +' ,ue'7 Felicia -iong Ying Min7 8ean (ee Yen 9:iong
8ean (ee Yen 9:iong (0!1!;1")

SCENE 1
Jonathan and Kelly are two friends that end up competing for a job by accident in an accounting firm.
Jonathan: Kelly? Is that you? Hey! How have you been? Kelly: Hey John I haven!t seen you since high school! I!ve been a busy woman. "ou? Jonathan: I went to #urtin $niversity in %arawa& to complete my studies. Kelly: I!m so proud of you! %o you wor& here? Jonathan: "es. %o are you here for your husband? Kelly: $m... actually I wor& here too. Jonathan: 's an audit? Kelly: "eah. Jonathan: %o you &now about the promotion too? Kelly: (hat!s right Jon. Jonathan: Kelly we!ve been friends since high school I don!t want to be competing with you.
F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.
.ames of g4ou5 membe4s6 Low Yong ing7 %ic&' (ong Yii7 E +' ,ue'7 Felicia -iong Ying Min7 8ean (ee Yen 9:iong
Kelly: )ut this is not high school anymore. It!s wor& Jon. Jonathan : "es but why this firm? Kelly I honestly thin& that you should *uit. I would be more suitable for this. Kelly: +hat is that suppose to mean huh? I have the attitude and I!m very sure I!ll fit in just fine at this firm. Jonathan: Kelly I graduated with a distinction in my degree o&ay. ,lease I don!t want to be competing with you. Kelly: -either do I Jon but li&e I said this is wor& . Jonathan: Humph... Kelly: Jon... you &now what? .et!s not argue about this. It is pointless *uarrelling about who!s the best. Jonathan: "eah. I don!t want to spoil our friendship because of a job. Kelly: It!s unavoidable that we have to compete for the position . Jonathan: %o what now? Kelly: %ince it!s a competition let!s just ta&e it as a competition. ' fair one. Jonathan: Hmmm... you!re right. .et!s both just wor& hard for this job and see who will be capable enough in getting it. Kelly: %o what do you say Jon? Jonathan: I guess that is the only way to wor& things out.
Kelly: "es that!s more li&e it. Jonathan: /ood luc& Kelly . Kelly: /ood luc& Jon.
SCENE 2
0ventually Kelly did very well in her new job and received lots of compliments from her boss and seniors. 1ne day while she was busy wor&ing on her firm!s big project she received a phone call from the head department.
Kelly: Hello Kelly is on the line. How may I help you?. Manager: Kelly I want to inform you that you had been shortlisted as one of the *ualified candidates of our best wor&er in our department this year. In conjunction with the title you gained our boss would li&e to reward you with a promotion. However 22 Kelly: 1h my gosh I can!t believe that I really won that title this year! Manager: Kelly please allow me to finish my sentence first. Kelly: %orry. ,lease continue 3s. %andy. Manager: However you are given two options to choose between 2 the salary promotion or to join our transfer program to %wit4erland this year as a reward for your new title. ,lease inform me of your preference as soon as possible or within the ne5t two wee&s because we need to ma&e arrangements. Kelly: 'lright than& you for informing me.
'fter the phone call Kelly was so e5cited about the title and the promotion reward and she told her family and close friends about it. 6ays passed by *uic&ly and she realised that she was in a dilemma to ma&e the most important choice in her life by the end of the wee&.
Kelly: Oh gosh, a week passed by and I haven't made a decision yet. What should I do? Kelly: It!s so hard for me to choose between the salary promotion and the transfer program because either one of the rewards could change my life. Kelly: If I choose to accept the salary promotion, I would be able to clear my housing, car, and also education loan as soon as possible. Moreover, I could also afford to plan a family trip by the end of the year with the e tra money. Kelly: !ut I really don't want to turn down the transfer program to "wit#erland because "wit#erland has always been one of the countries that I had looked forward to travelling to and working at. Moreover, I would also able to make some new friends there and gain lots of memorable life e periences which I would never forget. !ut if I accept the promotion and work in "wit#erland, I would be forced to separate myself from my family and close friends. Why would I want to make myself suffer in this kind of terrible condition when I could $ust take the money and stay home comfortably with my family and friends?
Kelly &new that she needed to ma&e her decision *uic&ly because the deadline was just around the corner. (herefore she pulled out a pen and start to list down the pros and cons of accepting
any one of the promotions rewarded by her firm. 'lthough she tried hard to thin& of a win2win solution for her decision she failed to do so because it was not possible for her to receive both promotions at the same time. 'fter some discussing with her mother about the pros and cons of the promotion she listed out earlier she made her decision by the end of the wee&.
Kelly: I will turn down the salary promotion and accept the transfer program because I may not be as lucky in the future to get this kind of promotion again, and I don't want to miss a chance to travel to %urope which is one thing that I've dreamed of doing since I was young.
'fter she told herself that she pic&ed up the phone and contacted her manager to tell her about her decision. ' few months later she found herself wearing sweaters to &eep her warm 7which she would never have worn in 3alaysia8 and playing around in the snowy hills with a bunch of new friends she made in %wit4erland. (he holiday season is just around the corner and her friends invited her to join them...
SCENE 3
3a5 Hanson Jimmy and Kelly are partners in charge of decorating the hall of a shopping mall.
Kelly: Hey guys we need to ma&e some preparations for the decoration of the hall. %hould we start our discussion now? Hanson: %ure! +here should we start? Jimmy: 3aybe we can start with the theme for the event. Kelly: %o 3a5 any idea for the theme? Max: I thin& we should use 3inions as the main theme as they!re the most popular characters amongst teenagers nowadays. Hanson: )ut they!re really common. 3ost of the events nowadays are using 3inions. Jimmy: I have an idea. +hat do guys thin& about fairytales? Kelly: (hat sounds li&e a good idea! Max: )ut fairytales are really old2fashioned. 1nly little girls would be attracted to them. Jimmy: (hey are old2fashioned but I don9t agree that only little girls would li&e them. 'ccording to what we!ve done before many people love this design.
Hanson: I agree with Jimmy9s suggestion. 3any others malls are using 3inions now and it!s really common for the customers. It!ll just show that we!re not creative enough. Kelly: %o does everyone agree on using fairytales as our theme this year? Max: -o! I don9t agree. I still thin& it!s not a good idea. :airytales are so childish. %houldn9t we design something according to the customers9 taste? Kelly: "ou!re just being stubborn. "ou just don9t want to accept that your idea suc&s. Jimmy: 3a5 I guarantee you that we won9t fail this. +e need your help to do this. Hanson: Hey guys let9s not argue about this. +e are partners. +e need to do this together. 's most of us agree with fairytales let9s just give it a try. Max: $gh! Just do whatever you guys want to do. I don9t want to fight about this. Kelly: 1&ay so we!ve come to an agreement. I thin& we9ll stop here for today. It9s already late and we need to calm ourselves down. .et9s meet up tomorrow for further discussion. Jimmy: 1&ay sure. Hanson: I agree it9s been a long day. Max: +hatever. %ee you guys tomorrow then.
'fter the discussion 3a5 never complained about Jimmy9s suggestion again and did his best to ma&e it wor&.
SCENE 4
Kelly and Jonathan are good friends wor&ing as chefs in a restaurant. 1ne day the head chef /ordon decides that they should add new dishes to their menu to attract more customers. He divides the chefs under him into a few groups and gives them each a wee& to come up with a new dish. He mentions that he would taste each dish at the end of the wee& and give each group some feedbac&. 'fter that they would have another wee& to perfect and finalise their dishes. Kelly and Jonathan are separated into two different groups with both of them leading and supervising their own group. ' few days into the given tas& Kelly finds out that both her and Jonathan9s team are using lamb as their main ingredient therefore conflict arises between the two of them.
Kelly: Hey Jonathan I heard from the other colleagues that your team are wor&ing on a lamb dish. Jonathan: "ou heard right. +hy do you as&? 're you doing lamb as well? Kelly: "es that9s the problem. If we both use the same meat we might not attract many customers after all. +hy don9t you use something else li&e chic&en or beef? Jonathan: -o Kelly. +e only have a few days left until /ordon tries our dishes it9s way too late to change now. +e9ve already put a lot of effort into our recipe. )esides why should we change our ingredient? +hy can9t you change yours instead? Kelly: (hat9s impossible. 3y team is almost done perfecting our recipe as well. :ine we9ll just stic& to what we have now.
Jonathan: :ine then. .et9s see what /ordon has to say.
6uring the interim /ordon tries each of the groups dishes. ' few of the other groups have gotten his approval with just a few minor things to be corrected. However when it came to Kelly and Jonathan!s group he was unsatisfied.
Gordon: Kelly Jonathan I need to spea& to the both of you. 're you aware that both your groups are using lamb as your main ingredient? Kelly: "es sir. Is there anything wrong? Gordon: -o and that!s not what I!m concerned about. It!s not the fact that you are using the same ingredients but the way both of you have prepared your dishes. Kelly the sauce you have used for your dish is magnificent however your lamb is terribly overcoo&ed. Jonathan your lamb is coo&ed to perfection but your gravy is flat 2 the taste is boring. I suggest both of you do more research or get advice from the other groups. I e5pect to see better results in a wee&. Kelly and Jonathan: "es sir.
' few days later...
Kelly: Jonathan have you done anything to improve your recipe? Jonathan: +e9re still wor&ing on it there9s not much progress. I fear we may not ma&e it in time.
Kelly: %o we9re in the same boat then I can9t get the right te5ture for my lamb either; hey I just thought of something. %ince your dish needs a better sauce and mine needs to be coo&ed better why don9t we switch? I9ll give you the recipe for my sauce and you teach me how to coo& the lamb the right way. It9s a compromise what do you say? Jonathan: (hat actually sounds li&e a good idea Kelly. .et9s do that.
SUMMA !
#1-:.I#( Interpersonal #onflict Intrapersonal #onflict Intragroup #onflict Intergroup #onflict
-0/1(I'(I1#ompetition +in2.ose %trategy 'ccommodation #ompromise
"N#E $E S%NA& C%N'&"C# Interpersonal conflict occurs when two or more individuals fail to share similar views or have different interests or goals. #onflict between people is a normal part of life but is not necessarily a bad thing. In fact a relationship with regular conflict may be healthier than one with no visible conflict. #onflict occurs at all levels of communication 2 at wor& among friends within families between partners and so on. In %cene < Jonathan and Kelly face conflict amongst one another when they realise that they both are applying for the same job.
C%M$E#"#"%N
#ompetitive negotiators go after their own desires 2 even when this means others suffer. (hey typically do not want to cause others to suffer and go down they are just so intently resolute on their temporary gains that they plunder rec&lessly all the way through negotiations. (hey fre*uently use whatever authority and strategy they can gather. #ompetitive negotiators perceive the negotiation as a solely competitive procedure in which they are going to be triumphant and you are going to be defeated. (hey are inclined to formulate e5treme and unreasonable demands and characteristically attempt to threaten deceive and outwit the other negotiator in their attempt to ac*uire the best achievable agreement. Jonathan competes with Kelly and continually insists that he is more suitable for the position. However Kelly fights bac& and propose that they compete fairly for the position.
"N# A$E S%NA& C%N'&"C# Intrapersonal conflict is conflict that individuals face within themselves. It is typically a conflict between =should= and =want=. =%hould= is always driven by one!s values religious beliefs upbringing and so on. #onversely =want= is driven by one!s immediate surroundings which entices individuals to pander to overloo&ing the =should=. In %cene > Kelly is conflicted between choosing between a tempting promotion and a transfer program. ("N)&%SE S# A#EG!
(he win2lose strategy also &nown as =distributive bargaining= is based on an effort to split up something resulting in a win2lose situation. +hen choosing this tactic one ta&es on an adversarial or aggressive outloo&. (he focal point is on achieving goals instantly with little to no consideration for building prospective relationships. ?esolving conflicts using a win2lose strategy re*uires little time and energy because only some 7if any8 creative solutions are considered. -ormally one or two set solutions are on hand and a decision or choice is e5pected almost right away. %everal negotiators that use the win2lose strategy ta&e on controlling strategies to tric& or force the other party into a decision. It can be used in situations where achieving temporary goals is more vital than maintaining or building a lasting relationship. Kelly realises that there is no way for her to both get the promotion and ta&e part in the transfer program from her manager. 's a result she is forced to sacrifice being closer to her family and friends and ta&es part in the transfer program.
"N# AG %U$ C%N'&"C# Intragroup conflict refers to a particular type of conflict that occurs between members of a group that share common goals interests and so on. Intragroup conflict can be small2scale 7e.g. in the wor&place8 or large2scale 7e.g. between members of a particular race or religion8. 6espite the fact that conflict is usually regarded as a crisis intragroup conflict can also provide as an important tool in some cases.
In %cene @ Hanson Jimmy Kelly and 3a5 are arguing amongst themselves regarding the theme of their mall decorations.
ACC%M%*A#"%N (he accommodating party will sublimate its concerns to satisfy the other parties at least for the present. "ou choose this strategy if you have done wrong and want to get the matter over with *uic&ly and less e5pensively or maybe you wish to gain some goodwill or other benefit now or later through a *uic& resolution. 'ccommodation as a method of negotiation is characterised by the wish to satisfy others at the cost of your own happiness. (his approach is regularly called a Alose2win negotiationB or Asoft negotiationB. 'ccommodation is e5tremely suitable when the issues are a lot more important to the other party and there is a chance to build AcreditsB for later use on more imperative issues. (his is the standard of ma&ing concessions in negotiation. 3a5 realises that he cannot get his three partners to change their minds so he sacrifices what he thin&s is a good idea. (his is so that he won!t have to argue with them anymore and they can be happy with their idea.
"N#E G %U$ C%N'&"C#
Intergroup conflict is one of the most important types of conflict in an organisation as an organisation is ordered in the shape of a number of mutually dependent tas& groups. (hese groups could be formal or casual and members of these groups interact with one another for diverse purposes. (hese groups differ in goals wor& activities authority and status. (he seeds of intergroup conflict are sown in these differences. In %cene C Jonathan and Kelly face conflict when both of them choose the same main ingredient while coming up with new dishes for the restaurant they wor& at.
C%M$ %M"SE #ompromise is a simple negotiation procedure in which both parties give up what that they would li&e in order to get something else they would li&e more. #ompromises typically ta&e place in win2lose situations 2 whichever one side gets the other side loses. In compromise situations neither side gets all of what they really want but they both ma&e e5ceptions in order to arrive at an agreement that is satisfactory for both parties. (he main method to negotiate a compromise is for the parties to go bac& and forth with offers until they meet somewhere in the middle. (his typically ta&es place around a single subject 2 for e5ample the cost of an item. Jonathan and Kelly both compromise by sacrificing their mutual wish to use their lamb dishes as a new addition to the restaurant menu. 0ven though one of their dishes won!t be used they both came to a mutual agreement and helped each other.
E'E ENCES
<. ,earson J. #. -elson ,. 0. (itsworth %. D Harter .. 7>E<@8. &uman 'ommunication 7Fth ed.8. -ew "or& -": 3c/raw2Hill. >. %pangler ). 7>EE@ July8. 'ompetitive and 'ooperative (pproaches to 'onflict. ?etrieved 6ecember F >E<@ from http:GGwww.beyondintractability.orgGessayGcompetitive2cooperative2frames @. 3erchant %. 7>E<> 'pril ><8. Intrapersonal 'onflict. ?etrieved 6ecember F >E<@ from http:GGwww.spea&ingtree.inGspiritual2blogsGsee&ersGself2improvementGintrapersonal2 conflict C. %pangler ). 7>E<@ January8. Win)Win * Win)+ose * +ose)+ose "ituations. ?etrieved 6ecember F >E<@ from http:GGwww.beyondintractability.orgGessayGwin2lose F. )ela& (. 7<HHI 6ecember8. Intergroup 'onflict in the Workplace. ?etrieved 6ecember F >E<@ from http:GGwww.mediate.comGarticlesGbela&<.cfm J. %pangler ). 7>E<@ June8. 'ompromise. ?etrieved 6ecember F >E<@ from http:GGwww.beyondintractability.orgGessayGcompromise

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How do Jonathan and Kelly resolve their conflict over the job promotion?

How do Jonathan and Kelly resolve their conflict over the job promotion?

What type of conflict do Jonathan and Kelly face when choosing dishes for the restaurant?

What type of conflict do Jonathan and Kelly face when choosing dishes for the restaurant?

Drama Script

Effective Public Communication (FCOM0102) Assignment 2

8ean (ee Yen 9:iong (0!1!;1")

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

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Jonathan: :ine then. .et9s see what /ordon has to say.

' few days later...

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

#1-:.I#( Interpersonal #onflict Intrapersonal #onflict Intragroup #onflict Intergroup #onflict

-0/1(I'(I1#ompetition +in2.ose %trategy 'ccommodation #ompromise

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

"N#E G %U$ C%N'&"C#

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

F./E +A. 201! 0 FCOM0102 EFFEC-12E P3/L1C COMM3.1CA-1O.

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