Introduction

Contents
Introduction 1
Course Materials 2
Prerequisites 3
Course Outline 4
Setup 8
Microsoft Official Curriculum 9
Microsoft Certified Professional Program 10
Facilities 12
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 Introduction iii

Instructor Notes
Presentation: The Introduction module provides students with an overview of the course
30 Minutes content, materials, and logistics for Course 2272B, Implementing and
Supporting Microsoft® Windows® XP Professional.

Course Materials and Preparation

Required Materials
To teach this course, you need the following materials:

Delivery Guide

Trainer Materials compact disc

Preparation Tasks
To prepare for this course, you must:

Read the Instructor Notes that precede each module. The Instructor Notes
contain preparation suggestions for each module.

Practice using the Microsoft product(s) and tools that are used in this course.

Practice presenting each module and demonstration.

Review the Classroom Setup Guide.

Practice each lab. Anticipate the questions that students may have.

Identify the key points for each topic, demonstration, and lab.

Identify how each demonstration and lab supports the module topics and
reinforces the module objectives.

Identify examples, analogies, demonstrations, and additional delivery
strategies that will help to clarify module topics for students.

Identify the information that students need to complete each lab
successfully.

Note any problems that you may encounter during a demonstration or lab
and determine a course of action for resolving them in the classroom.

Identify additional preparation that is required to ensure the success of each
demonstration and lab.

Identify ways to customize a demonstration or lab to provide a more
meaningful learning experience for your specific audience.

Review the Microsoft Certified Professional Web site
(http://partnering.one.microsoft.com/mct/) for updated information about
the Microsoft Certified Professional program.
iv Introduction

Module Strategy
Use the following strategy to present this module:

Course 2272B, Implementing and Supporting Microsoft Windows XP
Professional
Show the slide that displays the course number and course title.

Introduction
Welcome students to the course and introduce yourself. Provide a brief
overview of your background to establish credibility.
Have students introduce themselves and provide their background, product
experience, and expectations of the course.
Record student expectations on a whiteboard or flip chart that you can
reference later in class.

Course Materials
Explain the purpose of all materials used in this course.

Prerequisites
Provide the students with the list of prerequisites that they should have met
before taking this course. This is an opportunity for you to identify students
who may not have the appropriate background or experience to attend this
course.

Course Outline
Provide an overview of each module and what students will learn.
Explain how this course will meet students’ expectations by relating the
information covered in individual modules to their expectations.

Setup
Provide the students with any necessary setup information for the course.

Microsoft Official Curriculum
Present an overview of the Microsoft Official Curriculum program and refer
students to the Microsoft Official Curriculum Web page at
http://www.microsoft.com/traincert.

Microsoft Certified Professional Program
Inform students about the Microsoft Certified Professional (MCP) program
and the various certification options.

Facilities
Explain the facility information for the training site.
 Introduction 1

Introduction
Topic Objective
To introduce yourself,
establish credibility, meet
students, and set student

Name
expectations for the course.
Company Affiliation
Lead-in
Good morning. Welcome to
Title/Function
Implementing and
Supporting Microsoft

Job Responsibility
Windows XP Professional.
Networking Experience
My name is...
Experience with Windows XP Professional,
Windows 2000 Professional, Windows 2000 Server

Expectations for the Course

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Introduce yourself.

Provide a brief overview of

your background to
establish credibility as a
Microsoft Windows XP
Professional instructor.
Ask students to introduce
themselves, addressing the
bulleted items on the slide.
Delivery Tip
As students introduce
themselves, use a
whiteboard or flip chart to
record their expectations of
the course.
2 Introduction

Course Materials
Topic Objective
To identify and describe the
course materials.
Lead-in
Name Card
We have provided
Student Workbook
everything you need for this
course. You will find the
Student Materials Compact Disc
following materials at your
desk...
Course Evaluation

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Describe the contents of the The following materials are included with your kit:
student workbook and the
Student Materials compact
Name card. Write your name on both sides of the name card.
disc.
Student workbook. The student workbook contains the material covered in
class, in addition to the hands-on lab exercises.
Have students write their
names on both sides of the
Student Materials compact disc. The Student Materials compact disc
name card. contains the Web page that provides you with links to resources pertaining
to this course, including additional readings, review and lab answers, lab
Tell students where they files, multimedia presentations, and course-related Web sites.
can send comments with
feedback on this course.
Note To open the Web page, insert the Student Materials compact disc into
Delivery Tip the CD-ROM drive, and then in the root directory of the compact disc,
Demonstrate how to open double-click Default.htm.
the Web page provided on
the Student Materials
compact disc. On the
Course evaluation. To provide feedback on the course, training facility, and
Trainer Materials compact instructor, you will have the opportunity to complete an online evaluation
disc, double-click near the end of the course.
Default.htm in the
To provide additional comments or inquire about the Microsoft Certified
StudentCD folder.
Professional program, send e-mail to [email protected].
 Introduction 3

Prerequisites
Topic Objective
To present and describe the
prerequisites for this course.
Lead-in
CompTIA* A+ Certification or Equivalent Knowledge
The following prerequisite
CompTIA* Network+ Certification or Equivalent
knowledge is needed for this
course.
Knowledge

*Computing Technology Industry Association (CompTIA)

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This course requires that you meet the following prerequisites:

Computing Technology Industry Association (CompTIA) A+ certification
or equivalent knowledge.

CompTIA Network+ certification or equivalent knowledge.
4 Introduction

Course Outline
Topic Objective
To provide an overview of
each module and what
students will learn.
Module 1: Installing Microsoft Windows XP Professional
Lead-in
Module 2: Automating an Installation of Microsoft Windows XP
In this course, we will Professional
cover...

Module 3: Configuring Hardware on a Computer Running Microsoft
Windows XP Professional

Module 4: Managing Disks

Module 5: Configuring and Managing File Systems

Module 6: Troubleshooting the Boot Process and Other System
Issues

Module 7: Configuring the Desktop Environment

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Briefly describe each Module 1, “Installing Microsoft Windows XP Professional,” discusses how to
module. effectively plan an installation of Windows XP Professional, perform a new
installation of Windows XP Professional, and perform an upgrade to Windows
As you describe each XP Professional. The planning portion of the module consists of lecture and
module, acknowledge any class discussion and a written planning exercise. The new installation portion of
information that will meet the module is accomplished by using a simulation, and the upgrade is done in a
the student expectations
hands-on lab. The post-installation tasks are a part of the hands-on lab.
that you recorded earlier.
After completing this module, you will be able to install Windows XP
Professional and upgrade from Microsoft Windows 98 to Windows XP
Professional.
Module 2, “Automating an Installation of Microsoft Windows XP
Professional,” discusses how to automate an installation of Windows XP
Professional by using an answer file and a Uniqueness Database File (UDF).
Students will learn how to create an answer file and a UDF by using the Setup
Manager Wizard. They will also configure additional answer file settings, and
use Sysprep to prepare the computer to create an image. After completing this
module, you will be able to automate the Setup program to install Windows XP
Professional without user intervention by using answer files and UDFs.
Module 3, “Configuring Hardware on a Computer Running Microsoft
Windows XP Professional,” discusses how to install and support new hardware
devices on a computer running Windows XP Professional. It will also provide
the knowledge needed to maintain and troubleshoot hardware devices on a
computer running Windows XP Professional. After completing this module,
you will be able to configure hardware devices and drivers on a computer
running Windows XP Professional.
 Introduction 5

Module 4, “Managing Disks,” discusses how to work with basic and dynamic
disks, manage drive letters, paths, and disks, and defragment volumes on
computers running Windows XP Professional. After completing this module,
you will be able to configure disk drives and perform common disk
management tasks.
Module 5, “Configuring and Managing File Systems,” explains how to
configure and manage various file systems, manage data compression, and
secure data by using EFS on computers running Windows XP Professional.
After completing this module, you will be able to configure and manage
file systems.
Module 6, “Troubleshooting the Boot Process and Other System Issues,”
explains how to troubleshoot the boot process for Windows XP Professional.
The module covers the different stages of the boot process, control sets and
their functions, the Last Known Good process, advanced boot options, the
Boot.ini file, and the Recovery Console. Additionally, System Restore and the
Automated System Recovery process are discussed as alternatives for returning
the computer to a previous state. After completing this module, you will be able
to troubleshoot the boot process and other system problems.
Module 7, “Configuring the Desktop Environment,” discusses the
implementation and support of user desktops, which includes customizing the
desktop settings, Start menu and taskbar, and system settings. This module also
addresses how profiles and Group Policy affect desktop customization, and
Remote Assistance, which enables support personnel to view the user’s desktop
and address issues remotely. After completing this module, you will be able to
configure desktop settings and understand how user profiles and Group Policy
affect desktop customization.
6 Introduction

Course Outline (continued)

Module 8: Configuring TCP/IP Addressing and Names

Resolution

Module 9: Configuring Microsoft Windows XP
Professional to Operate in Microsoft Networks

Module 10: Supporting Remote Users

Module 11: Configuring Windows XP Professional for
Mobile Computing

Module 12: Monitoring Resources and Performance

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Module 8, “Configuring TCP/IP Addressing and Names Resolution,” provides
students with an introduction to TCP/IP concepts. It also provides information
that students need to support TCP/IP on computers running Windows XP
Professional. This module also gives an introduction to the TCP/IP protocol
suite and its functions, IP address assignment, and troubleshooting TCP/IP
problems on computers running Windows XP Professional. After completing
this module, you will be able to configure and manage TCP/IP for Windows XP
Professional.
Module 9, “Configuring Microsoft Windows XP Professional to Operate in
Microsoft Networks,” explains how to install and support computers running
Windows XP Professional in a Microsoft Windows 2000 networking
environment. This includes understanding how user and computer accounts
operate in a workgroup and a domain, configuring logon and networking
options in a workgroup, and configuring local security by using the Microsoft
Management Console (MMC). After completing this module, you will be able
to configure Windows XP Professional to operate in an Active Directory™
directory service domain or in a workgroup.
Module 10, “Supporting Remote Users,” explains how to configure inbound
and outbound connections and authentication protocols for Windows XP
Professional. It also discusses how to configure and use Remote Desktop,
which enables users to gain remote access to their desktops. Stored user names
and passwords are discussed because of their ability to facilitate remote
connections. After completing this module, you will be able to configure access
to remote computers.
 Introduction 7

Module 11, “Configuring Windows XP Professional for Mobile Computing,”

discusses how to configure and support Windows XP Professional for mobile
computing. The module includes topics on power management and configuring
files for offline use. After completing this module, you will be able to configure
Windows XP Professional for mobile computing.
Module 12, “Monitoring Resources and Performance,” discusses how to
monitor resources and performance and to improve performance on a computer
running Windows XP Professional. The tools used in this module include Task
Manager, Performance and Maintenance tools, and Event Manager. After
completing this module, you will be able to monitor and interpret system and
performance information on computers running Windows XP Professional.
8 Introduction

Setup
Topic Objective
To provide any necessary
information about the
classroom environment.
Lead-in
Let's look at the classroom
and computer configuration,
and the software that we will
be using.

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The following software will be used in the classroom:

Microsoft Windows 98 Second Edition

Microsoft Windows 2000 Advanced Server

Microsoft Windows XP Professional

Course Files
There are files associated with the labs in this course. The lab files are located
in the C:\Moc\2272\Labfiles on the student computers.

Classroom Setup
The classroom is configured in the single domain/workgroup model, as shown
in the graphic on the slide.
Each student computer in the classroom has Windows 98 installed as a member
of the Nwtraders domain.
 Introduction 9

Microsoft Official Curriculum

Topic Objective
To explain the Microsoft
Official Curriculum program
and provide information
about curriculum paths.
Microsoft Exchange
Lead-in
Microsoft BackOffice Server
Let’s briefly talk about the
Microsoft Windows Infrastructure and Solutions
Microsoft Official Curriculum Operating Systems
program.
Microsoft FrontPage

Microsoft Office

Microsoft Systems

Microsoft BackOffice Management Server
Small Business Server

Knowledge Management

Microsoft SQL Server Solutions

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Microsoft Official Curriculum (MOC) is hands-on facilitated classroom and
Web-based training. Microsoft develops skills-based training courses to educate
computer professionals who develop, support, and implement solutions by
using Microsoft products, solutions, and technologies. MOC courses are
available for the following products and solutions:

Microsoft Windows operating systems

Microsoft Office

Microsoft BackOffice® Small Business Server

Microsoft SQL Server™

Microsoft Exchange

Microsoft BackOffice Server Infrastructure and Solutions

Microsoft FrontPage®

Microsoft Systems Management Server

Knowledge Management Solutions

MOC provides a curriculum path for each product and solution. For more
information about the curriculum paths, see the Microsoft Official Curriculum
Web page at http://www.microsoft.com/traincert.
The Microsoft Official Curriculum Web page provides information about
MOC courses. In addition, you can find recommended curriculum paths for
individuals who are entering the Information Technology (IT) industry, who are
continuing their training on Microsoft products and solutions, or who currently
support non-Microsoft products.
10 Introduction

Microsoft Certified Professional Program

Topic Objective
To provide students with
information about the
Microsoft Certified
Professional Program.
Lead-in
The Microsoft Certified
Professional Program
includes these certifications.

http://www.microsoft.com/traincert/

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The Microsoft Certified Professional program is a leading certification program
that validates your experience and skills to keep you competitive in today's
changing business environment. The following table describes each certification
in more detail.
Certification Description

MCSA on Microsoft The Microsoft Certified Systems Administrator (MCSA) certification is designed for
Windows 2000 professionals who implement, manage, and troubleshoot existing network and system
environments based on Microsoft Windows 2000 platforms, including the
Windows .NET Server family. Implementation responsibilities include installing and
configuring parts of the systems. Management responsibilities include administering
and supporting the systems.
MCSE on Microsoft The Microsoft Certified Systems Engineer (MCSE) credential is the premier
Windows 2000 certification for professionals who analyze the business requirements and design and
implement the infrastructure for business solutions based on the Microsoft
Windows 2000 platform and Microsoft server software, including the Windows .NET
Server family. Implementation responsibilities include installing, configuring, and
troubleshooting network systems.
MCSD The Microsoft Certified Solution Developer (MCSD) credential is the premier
certification for professionals who design and develop leading-edge business solutions
with Microsoft development tools, technologies, platforms, and the Microsoft Windows
DNA architecture. The types of applications MCSDs can develop include desktop
applications and multi-user, Web-based, N-tier, and transaction-based applications. The
credential covers job tasks ranging from analyzing business requirements to maintaining
solutions.
MCDBA on Microsoft The Microsoft Certified Database Administrator (MCDBA) credential is the premier
SQL Server 2000 certification for professionals who implement and administer Microsoft SQL Server
databases. The certification is appropriate for individuals who derive physical database
designs, develop logical data models, create physical databases, create data services by
using Transact-SQL, manage and maintain databases, configure and manage security,
monitor and optimize databases, and install and configure SQL Server.
 Introduction 11

(continued)
Certification Description

MCP The Microsoft Certified Professional (MCP) credential is for individuals who have the
skills to successfully implement a Microsoft product or technology as part of a business
solution in an organization. Hands-on experience with the product is necessary to
successfully achieve certification.
MCT Microsoft Certified Trainers (MCTs) demonstrate the instructional and technical skills
that qualify them to deliver Microsoft Official Curriculum through Microsoft Certified
Technical Education Centers (Microsoft CTECs).

Certification Requirements
The certification requirements differ for each certification category and are
specific to the products and job functions addressed by the certification. To
become a Microsoft Certified Professional, you must pass rigorous certification
exams that provide a valid and reliable measure of technical proficiency and
expertise.

For More Information See the Microsoft Training and Certification Web site at
http://www.microsoft.com/traincert/.
You can also send e-mail to [email protected] if you have specific
certification questions.

Acquiring the Skills Tested by an MCP Exam

Microsoft Official Curriculum (MOC) and MSDN® Training Curriculum can
help you develop the skills that you need to do your job. They also complement
the experience that you gain while working with Microsoft products and
technologies. However, no one-to-one correlation exists between MOC and
MSDN Training courses and MCP exams. Microsoft does not expect or intend
for the courses to be the sole preparation method for passing MCP exams.
Practical product knowledge and experience is also necessary to pass the MCP
exams.
To help prepare for the MCP exams, use the preparation guides that are
available for each exam. Each Exam Preparation Guide contains exam-specific
information, such as a list of the topics on which you will be tested. These
guides are available on the Microsoft Training and Certification Web site at
http://www.microsoft.com/traincert/.
12 Introduction

Facilities
Topic Objective
To inform students of class Class Hours
logistics and rules for the
training site.
Lead-in Building Hours Phones
Before we start, let’s go over
the class logistics.
Parking Messages

Restrooms Smoking

Meals Recycling

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Explain the class hours,

extended building hours for
labs, parking, restroom
location, meals, phones,
message posting, and
where smoking is or is not
allowed.

Let students know if your

facility has Internet access
that is available for them to
use during class breaks.

Also, make sure that the

students are aware of the
recycling program if one is
available.