MANAGEMENT INFORMATION SYSTEM

BBA

MANAGEMENT SCIENCES DEPARTMENT

LAHORE COLLEGE FOR WOMEN UNIVERSITY

TABLE OF CONTENTS
HISTORY AND BACKGROUND ........................................................................................................ 1 VISION AND MISSION STATEMENT ............................................................................................... 2 MANAGEMENT HIERACHY ............................................................................................................. 3 INFORMATION SYSTEM OF ASKARI BANK..................................................................................... 4
DEPARTMENT OF INFORMATION SYSTEM................................................................................................ 4 SYSTEM DEVELOPMENT LIFE CYCLE .......................................................................................................... 6

MANAGEMENT INFORMATION SYSTEM OF ASKARI BANK .......................................................... 7

MIS MANAGEMENT AT ASKARI BANK....................................................................................................... 9 HARDWARE RESOURCES ......................................................................................................................... 12 SOFTWARE RESOURCES .......................................................................................................................... 13 NETWORKING ......................................................................................................................................... 14

HISTORY AND BACKGROUND

Pakistan Armed Forces has established several organizations such as Army Welfare Trust (AWT), Fauji Foundation and Shaheen Foundation for running industrial and commercial enterprises. These organizations have been established with the aim to provide employment for exservicemen, besides creating job opportunities for others. The story of AWT is that of perseverance, innovation, business acumen and going beyond the frontiers in agriculture, cement, pharmaceuticals, leasing, insurance, banking, energy, information technology and many other diverse fields. Being a subsidiary business unit, Askari Bank Limited is powered by Army Welfare Trust (AWT).

21 years of banking
Askari Bank was incorporated in Pakistan on October 9, 1991, as a public limited company. It commenced operations on April 1, 1992, and is principally engaged in the business of banking, as defined in the Banking Companies Ordinance, 1962. The Bank is listed on Karachi, Lahore and Islamabad Stock Exchanges and its share is currently the highest quoted from among the new private sector banks in Pakistan. Askari Bank has expanded into a nationwide presence of 245 branches / sub-branches, including 31 dedicated Islamic banking branches, and a wholesale bank branch in the Kingdom of Bahrain. A shared network of 5,319 online ATMs covering major cities of Pakistan, internet banking (i-net) and call centers operating on 24/7 basis supports the alternate delivery channels for customer service. As at December 31, 2011 the Bank had equity of Rs. 17.8 billion and total assets of Rs. 343.8 billion, with 919,096 banking customers, serviced by our 5,994 employees. Askari Investment Management Limited and Askari Securities Limited are subsidiaries of Askari Bank primarily engaged in managing mutual funds and share brokerage, respectively.

Askari Commercial Bank Limited was the first bank in Pakistan to offer Internet banking Services and B2B e-commerce (Business to Business electronic Commerce) solutions for merchants looking to purchase on credit. Askari Bank is the only bank with its operational head office in the twin cities of Rawalpindi-Islamabad, which have relatively limited opportunities as compared to Karachi and Lahore. This created its own challenges and opportunities, and forced as to evolve an outward-looking strategy in terms of Askari market emphasis. As a result, Askari developed a geographically diversified assets base instead of a concentration and heavy reliance on business in the major commercial centers of Karachi and Lahore, where most other banks have their operational Head offices.
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VISION AND MISSION STATEMENT

Vision:

To be the bank of first choice in the region

Mission:
To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stakeholders, and contributing to society.

MANAGEMENT HIERACHY
President (CEO)

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President

Assistant Vice President

Branch Manager

Assistant Branch Manager

Operations Manager

Officers Grade I,II

Clerical And Non-clerical Staff

INFORMATION SYSTEM OF ASKARI BANK

Information is the life blood of an organization. Managers depend upon accurate, accessible and useful information to make timely and correct decisions. This requires the information system to be responsive to their unique information needs, to empower them to think and act strategically ,develop effective plans, and make decisions that increase their own and their organizations competitiveness. Askari information Systems Limited (AIS) has software that manages the leave record of the organization. Organization has a developed web-based application, which will automate the leave management system of Askari Information Systems Limited (AIS).

DEPARTMENT OF INFORMATION SYSTEM

The information system department has to be of fundamental importance. This department is looked after by GM Mr. KAMAL AHMED who has a sound knowledge of his department. Information system department is divided into three subdivisions: BILLING INFORMATION SYSTEM SYSTEM ENHANCEMENT

BILLING
Once data is received from the customer services and the finance department about the bills of the customers, it is the responsibility of IS department to make sure that the bill gets delivered rightly to the customer. This is in a 3 steps task: I. II. III. Input data Bill Presentment Bill Processing

 INFORMATION SYSTEM (IS)

The IS department has been divided into four main functions I. MIS II. LAN/WAN III. Database Administration IV. Network Maintenance However, these functions can be summarized in 2 main functions: a. System Operations b. Data Networks

SYSTEM OPERATIONS
If a remote locations requests to gain access to certain information which has been stored centrally, then it comes down to system operations to allow it to gain access to the required information. It does that by covering all of the technicalities regarding the LANs and the WANs and it also manages Askari Bank Information Systems.

DATA NETWORKS
Once system operations gives access to an external or internal inquiry, then it is the responsibility of the data networks department to ensure connectivity as well we smooth and secure transfer of data.

SYSTEM ENHANCEMENT
This subdivision is basically indulged in activities like new product development, system enhancement and up gradation, software maintenance. Though they usually make use of the technology and Research and Development of Nortel but further system enhancement is very much important for Askari Bank.

SYSTEM DEVELOPMENT LIFE CYCLE

The System Development Life Cycle is the process of developing information systems through investigation, analysis, design, implementation, and maintenance. The System Development Life Cycle (SDLC) used in Askari Bank, for developing software, comprises of the following stages:

FEASIBILITY REPORT
The MIS manager prepares the Feasibility Report to check cost effectiveness and the required results of developing software.

SPECIFICATION REQUIREMENT
MIS manager sees what is required for making system i.e., staff, time, programs and programmers, PCs and its peripherals. The previous system is analyzed to check what were the short comings due to which new software is required?

SYSTEM DESIGN
At this stage no actual programming is done but the required fields are designed i.e., what are the fields for which entry of data is necessary e.g. name, address etc and then their queries are designed, modules are formed, data entry forms are made. It is just paper work.

SYSTEM CONSTRUCTION
At this stage actual programming is done. A skeleton of system is made and the programmer programs the software exactly up to the requirement of the MIS manager.

SYSTEM IMPLEMENTATION
After testing and debugging, the system is implemented, when MIS manager is fully satisfied.

MANAGEMENT INFORMATION SYSTEM OF ASKARI BANK

Management information system is said to be any system that provides people with either data or information relating to an organizations operations. Information systems support the activities of employees, owners, customers, and other key people in the organizations environment - either by effectively processing data to assist with transaction work load or by effectively supplying information to authorized people in a timely manner. For example, the transaction processing (data processing) system used to perform accounting and clerical operations in a Bank or any other organization are information systems.

MIS PERSONNEL AT ASKARI BANK

The Management Information System (MIS) Manager looks after the I.T Staff and controls their operations, the planning and implementation of System Development Life Cycle also is done by the Information System Manager. Following are the job titles of people who interact directly with managers, users and in general manage the whole information system-although these are not the only personnel working the I.T Department, many other job titles may be found within this area of Askari Bank.

COMPUTERS OPERATIONS PERSONNEL

These are the people responsible for the day to day operations of ABL Transaction Processing System, management reporting system, and all other shared multi-user computers. Some of the job titles for the people in this category are the following: i. COMPUTER OPERATIONS MANAGER/SYSTEM MANAGER The computer operations manager is in charge of the entire operations activity. He has the responsibility of hiring and assigning work to the other operations personnel, he is generally a supervisor, he also plans the installation and removal of equipment with consent of the concerned authorities of ABL, and generally all other tasks to ensure that data get processed as efficiently as possible. II. COMPUTERS OPERATORS They are in charge of running the equipment in the I.T Department of ABL. Their job is to load disks and tapes, create backup files and ensure their safe transport to the second branch of the Askari Bank; they also initiate solutions to equipment malfunctions and similar functions.

III. DATA ENTRY PERSONNEL These are the people within the Askari banks I.T Department who enter data into the main computer system. IV. SYSTEM LIBRARIANS They are responsible for managing data stored on such media such as disks. Included among these are the backup copies of important programs and data records kept pertaining to the daily transactions of the bank such as accounting data, debit and credit entries, customer info etc.

SYSTEM ANALYSTS
System Analysts are the technology professionals charged with analyzing, designing and implementing large computer-based information systems at ABL. All the system analysts working at ABL possess good interpersonal communication skills as they are the one who basically have to communicate with the employees of the organization and perceive whatever they may need in the Information System that is being designed...

PROGRAMMERS
The computers professional who are specifically charged with writing computer programmers are called programmers. Some of the types of programmers are application programmers and systems programmers. I. APPLICATION PROGRAMMERS The programmers code the applications programs-the software that serves the direct needs of end-users. Generally it is the systems analyst who initially specifies what programs needed must do. Armed with a set of formal-often technical-specifications from the analyst, the applications programmer then write programs from them. II. SYSTEM PROGRAMMERS System programmers code the systems software that controls the operation of computer hardware and makes it possible to run applications programs.

MIS MANAGEMENT AT ASKARI BANK

At the top of the computer hierarchy are MIS executives. In Askari Bank Limited I.T Managers or I.T Director is at top of the I.T Department Hierarchy. These MIS executives oversee the full range of MIS-related activities, including Transaction Processing which traditionally accounts for the largest share of the information processing- as well as telecommunication, data administration, and end-user support.

DATABASE ADMINISTRATORS
Database administrators are responsible for ensuring that users and programmers have access to the data that they need in order to make decisions or run applications. They are also responsible for ensuring both the integrity and security of the data in the database. Managers and users are likely to have to contact and work with database administrators in order to gain access to the data they need.

NETWORK ADMINISTRATOR
Telecommunications mangers and network managers/Network Administrators are responsible for meeting the data communications needs of users in the organization. The increasing trend toward networking and distributed processing has increased the importance of these positions.

DUTIES OF MIS PERSONNEL AT ASKARI BANK

They manage information inflow from start of any work to its final destination and scrutinize all the information. They generate report for a top manager e.g. is target matched or not? Audit: they scrutinize the systems that are already present for the purpose of compliance of system in bank. Payrolls: it is made on MIS. In it information about employees, his salary allowances, deductions, provided fund, tax, net and gross salary is recorded and is given to employees in printed form. Communication: E-mail is used with URL i.e., www.askaribank.com.pk Through ASKARI BANK lines

They dont use a secret net connection b/c they dont have web-based server and they use dial-up connections.

DATA MANAGEMENT AT ASKARI BANK

The issue of how to manage data receives a great deal of attention from information system professionals. Managerial decision making is likely to be more effective when ABL managers are able to quickly access the data they need on demand. Askari Banks data is stored in the databases on computers as computer files. These databases include: Customer/client databases Employee databases Accounting databases Credit databases

FILE BASED MANAGEMENT SYSTEM

File processing refers to an environment in which data is physically organized into files (collection of related records). The file processing environment is linked to the specific application programs that are being used in ABL. These data and files are shared by many application programs. Although file management is done manually as files on the computer cannot be manually signed, but files are also created on computer for record and references. Files made on FMBS include: Basic borrowers fact sheet (personal & professional record) Their Securities (legal documents are manually kept0 Correspondent Files Credit Files Legal Files

WORKING
Askari Bank uses a file processing system with different customer files for example: checking, savings and loans. Often, customers call the bank questions on several of their accounts. Suppose the customer called in with questions about his or her savings, checking, and loan account.

Service representative now has to go through the following procedure: Enter the checking-account-balance program Get the required checking Information Leave program Enter saving-account-balance program Get the required saving Information and leave program Enter loan-account-balance program Get the required loan Information and leave program

DATA BASED MANAGEMENT SYSTEM

Database management system is a collection of software that has been designed to provide a systematic and flexible approach to organizing and access to data that could possibly exist as separate files. In database management all of the Information is put into a central database and only one program or file entry is required. When a customer makes an enquiry all the checking, savings and loan data are instantly available. DBMS has not yet been fully implemented in Askari Bank and will be used when web-access is made. It is used for references only and soft copies are made for example a credit database may include: Name Location Approval authority of credit Expiry/tenure Securities Sort of finance

HARDWARE RESOURCES
Hardware resources include all physical devices and material used in information processing. It includes not only machines such as computer and other equipment but also data storage media. Those are tangible objects on which data is recorded, from paper sheet to magnetic disks. Examples of hardware which Askari Bank is using in Pakistan are as follows:

MAIN SERVER
Processor Processor Capable Cache RAM Installed 1x Intel Xeon DP 2.4 GHz (400 MHz Front Side Bus) 2 (DP) 512KB built-in-on motherboard 1 GB PC2100 ECC 266 MHz Registered DDR (ECC Chip Kill) Server Internal Storage Capacity Slots Ports
5

Five Ultra 320 SCSI enabled Bays

Four USB, 1 Keyboard, 1 Mouse, 1 Parallel, 2 Serial, 1 Graphic, 2 x Ethernet

Network Interface Card

2 x Gigabit Ethernet 10/100/1000, 64 Bit Full Duplex, Wake on LAN (Integrated)

CD-ROM Floppy Drive Display Printer

DVD-RW 1.44 MB Floppy Drive 17 Display Laser Jet 1200 HP

CLIENT COMPUTERS
All client computers being used in Askari Bank are IBM Compatible with following configurations: Intel/Celeron 650 MHz (P-3) 128 MB RAM (Memory) 20 GB HDD (Hard Disk Drive) Window 2000 Professional

SOFTWARE RESOURCES
Askari Bank software resources include all set of information processing instructions. This generic concept of software include not only the set of operating instruction called computer program, which direct and control computer hardware, but also the sets of information processing instructions called procedures that people need. All programs on a computer system can break down into two main categories: 1. System software 2. Application software

SYSTEM SOFTWARE
System software is the operating software, which Askari Bank use to control and supports the operation of a computer system. SQL Server 2000 (For Database Server) and Window 2000 (For Normal Server/Clients) are using as system software in Askari Bank. System software performs tasks like transferring data from memory to disk, or rendering text onto a display. Specific kinds of system software include loading programs, operating systems, device drivers, programming tools, compilers, assemblers, linkers, and utilities. System software can be stored on non-volatile storage on integrated circuits that is usually termed firmware.

APPLICATION SOFTWARE
Application software includes user-oriented programs. Application software includes the programs, software packages, and tools needed for such specific, end-user-oriented tasks as billing, accounts receivable, word processing, payroll, database management. Two main categories of application software exist. I. GENERAL-PURPOSE APPLICATION SOFTWARE It includes programs and packages that are being used by workers in the organizations subunits such as word processing spreadsheets, database or file management, and presentation graphics. These are more likely to be purchased externally than developed internally by the organization. II. SPECIAL-PURPOSE APPLICATION SOFTWARE

It includes programs and packages that support the activities of workers in a particular subunit. Accounting debiting and crediting entries, softwares used in ATMs, and payroll are usually called Special-purpose softwares as these softwares have been developed for special purpose operations and have to be custom made according to the organizations requirements. This kind of software is being used by a limited number of users or subunits than are in general-purpose applications. The following application software is used by Askari Bank: Microsoft Access Microsoft Word Microsoft Excel SQL 2000

Usually, SQL server 2000 is used as backend database server by Askari Bank for their database through which data is record, retrieve, edit, or delete etc.

NETWORKING
A network consist of two or more computers connected together on a desk or it can consist of many Local Area Networks (LANs) connected together to form a Wide Area Network (WAN) across a continent. In the Askari Bank all the workstations within the Bank are connected through Local Area Network (LAN). The banks branches all over the country which have been linked through Microwave or Phone lines, Satellites and most of the connections have been provided by Comsat. 1. LOCAL AREA NETWORK (LANS) Local Area Networks - a system of computers that share resources such as hard-drives, printers, data, CPU power, fax/modem, applications, etc. They usually have distributed processing means that there are many desktop computers in the Askari Bank which are distributed around the network and that there is no central processor machine. The components used by LANs in Askari Bank can be divided into cabling standards, hardware and protocols. Following are components which are being used in Askari Bank:

Coaxial cables Bayo Nette Connector (BNC)

Star Topology Bridges Ethernet Hubs or Multi-port repeaters

But in some departments of Askari Bank Fiber-Optics cable is using for high speed data transfer rate. Data remain accurate when it passes through it, because it has high bandwidth, no problem with EMI, durable cables, and cable run as long as several kilometer. The size of optical fiber is very small just like a human hair. 2. TOPOLOGY The physical topology of a network of Askari Bank is configuration of cables, computers, and other peripherals. Basically, Askari Bank is using star topology in their most departments. Star network is one of the most common computer network topology which is used in Askari Bank. In its simplest form, star network consists of one central, or hub computer which acts as a router to transmit messages. A star network requires each node of a network to be connected to the central file server or host via a single cable. To enable this connection to take place, a piece of equipment called a 'hub' is used. Each cable leading from a node is plugged into the hub and a single cable is used to link the hub to the file server node. Thus each node has its own direct connection but congestion can occur between the hub and the file server.