Renewals Rates Support Sheet, r1.1

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The key takeaways are around tracking SaaS renewal rates using different methodologies like count-based, ARR-based, bookings-based as well as performing leaky bucket analysis.

The key metrics tracked in the leaky bucket analysis are starting ARR, new ARR, churn ARR and ending ARR.

Renewal rates are calculated based on customers, seats, ARR, and bookings.

SaaS Renewals Rate Analysis Copyright 2005-2013 Dave Kellogg and licensed under a Creative Commons Attribution-Noncommercial-Share Alike

3.0 Unite Revision 1.1 Original Contract Date Seats A Price A Price A, subtotal Annual increase cap Renewal Date Seats A Price A Seats B Price B

7/30/2012 100 $ 1,200 /seat/year 120,000 3%

(252,300)

Price A, subtotal Price B, subtotal Total price, 1 year Total price, 3 year Three year discount, % Three year discount, $ Bookings (TCV) ARR ARR from A ARR from B

Bookings (TCV) ARR

120,000 120,000

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6/30/2013 80 1,225 /seat/year 40 1,200 /seat/year

Renewals Rates Count-based, customers Count-based, seats, gross Count-based, seats, net ARR-based, gross ARR-based, net Bookings-based, gross Bookings-based, net Leaky Bucket Analysis Starting ARR New ARR Churn ARR Ending ARR

100% 120% 80% 103% 69% 310% 208%

98,000 48,000 146,000 438,000 15% 65,700 372,300 124,100 83,300 40,800

120,000 40,800 (36,700) 124,100

Notes: Gross = including expansion Net = excluding expansion Bookings = TCV because we are assuming a prepaid deal

SaaS Renewals Rate Analysis Copyright 2005-2013 Dave Kellogg and licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unite Here are the key metrics I would track Leaky Bucket Anaysis Starting ARR New ARR Churn ARR Ending ARR Renewals Rates Customers, count-based Seats, count-based, gross ARR-based, gross ARR-based, net Bookings-based, gross

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SaaS Renewals Rate Analysis Copyright 2005-2013 Dave Kellogg and licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unite

Here is a supplement that shows the nuance of annual price upflifts. Arguably, if the contract imposes an increased price ease as opposed to a cap, renewals rates should be calculated off what' Since the differences are relatively small and since most contracts impose a cap as opposed to an actual increase, few people Annual increase cap Multi-year discount Initial price 3% 15% 1,200 Year 1 1,200 1,200 1,020 1,020 Year 2 1,200 1,236 1,020 1,051 Year 3 1,200 1,273 1,020 1,082 Total 3,600 3,709 3,060 3,153

Flat price Increased price at annual cap Three-year price with discount off flat Three-year price with discount off increased

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d be calculated off what's contractually owed. tual increase, few people calculate it this way.

% of Flat 100% 103% 85% 88%

% of Increased 97% 100% 83% 85%

Copyright 2005-2013 Dave Kellogg and licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unite Revision 1.1 Renewal Rate Discount Rate 85% 3% Year 1 100 535 474 641 544 Year 2 85 Year 3 72 Year 4 61 Year 5 52 Year 6 44 Year 7 38

Value Sum (10 years) NPV (10 years) Sum (20 years) NPV (20 years)

Value could be either a stream of revenue starting with 100 units or a count of customers decaying with the renewal rate

Renewal Rate 75% 80% 85% 90% 95% 100%

Year to Cut in Half 4 5 6 8 15 n/a

Conclusions/Observations NPV in 10 year 85% renewal scenario is 474 Median lifetime is 6 years NPV in 10 years 90% renewal sceneario is 570 Median lifetime is 8 years

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Year 8 32

Year 9 27

Year 10 23

Year 11 20

Year 12 17

Year 13 14

Year 14 12

Year 15 10

Year 16 9

ing with the renewal rate

enewal scenario is 474

renewal sceneario is 570

Year 17 7

Year 18 6

Year 19 5

Year 20 5

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