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    DeepDive Change Management

    Uploaded by

    bala2610
    Service now change management

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    DeepDive Change Management

    Uploaded by

    bala2610
    146 views8 pages
    Service now change management

    Copyright

    © Attribution Non-Commercial (BY-NC)

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    PDF, TXT or read online from Scribd

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    Service now change management

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    146 views8 pages

    DeepDive Change Management

    Uploaded by

    bala2610
    Service now change management

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 8

    Deep Dive Change Mgmt

    Brian Hollandsworth Product Marketing Manager Chris King Principal Solutions Consultant

    2011 ServiceNow All Rights Reserved

    www.service-now.com

    IT Transformation Cloud Platform

    IT AUTOMATION APPS
    S T R AT E G Y
    IT Governance IT Cost Project and Portfolio Service Portfolio

    DESIGN
    IT Asset and Contract Service Level Service Catalog Software Dev Lifecycle

    TRANSITION
    CMDB Change Release Discovery Runbook Automation Knowledge

    O P E R AT E
    Request Incident Problem Manage Docs Field Service

    BUILD
    Workflow Resource management Self-service Business request management

    P
    Content Management Email Workflow

    L
    Chat

    A
    Live

    M
    Search Analytics Integrations

    Approvals

    Notification

    2011 ServiceNow All Rights Reserved

    www.service-now.com | 2

    Service Management Transformed


    POWERFULLY SIMPLE
    Consistent and approachable Familiar to all users Social and engaging Everything IT in one platform

    FASTEST RESULTS
    Fast, phased implementation Point-and-click configuration Quick and easy integration Cloud, virtual, real together

    ABSOLUTE CLARITY
    Single source of truth Create reports in seconds Single work queue for all tasks CIO and IT pro dashboards

    LOWEST COST
    Painless upgrades Zero infrastructure Maintenance is a breeze Focus on innovation

    2011 ServiceNow All Rights Reserved

    www.service-now.com | 3

    Register Now!

    Submit your innovation for the ServiceNow Innovation of the Year Award

    www.service-now.com

    Cloud changes everything again


    Virtualized Storage Virtualized Compute Virtualized Network Virtualized Desktops

    Virtualization & Web Client/Server Mainframe

    Everything that was old is new again

    2011 ServiceNow All Rights Reserved

    www.service-now.com | 5

    Cloud automation with ServiceNow


    SERVICE CATALOG SERVICE REQUEST REQUEST APPROVAL WORKFLOW

    IT GOVERNANCE

    CMDB UPDATE

    WORKFLOW

    PROVISIONING

    2011 ServiceNow All Rights Reserved

    www.service-now.com | 6

    Change Management
    Requests
    Including initiating change requests from other processes

    Evaluation
    Risk and Impact assessments, including CMDB checks

    Decision to accept request


    If needed, handoff to Release Management to build & test

    Resource coordination & scheduling


    Timelines, calendars

    Approvals
    Including email & mobile

    Implementation
    Task assignments & CMDB updates

    Review & Close


    Audit trail & metrics
    2011 ServiceNow All Rights Reserved

    www.service-now.com | 7

    Brian Hollandsworth, Product Marketing Manager


    EMAIL WEB TWITTER [email protected] www.service-now.com @ITSMBrian

    Chris King, Principal Solutions Consultant


    EMAIL WEB [email protected] www.service-now.com

    2011 ServiceNow All Rights Reserved

    www.service-now.com | 8

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