I Receivables

iReceivables
Session ID# 11636
Ajaz Ahmed Royal College of Physicians and Surgeons of Canada
From simple beginnings to health system leadership

In June 1929, a special Act of Parliament established The Royal College of Physicians and Surgeons of Canada to oversee postgraduate medical education in Canada. At first, the Royal College offered just two specialty qualifications. Now, the Royal College recognizes 67 disciplines, granting Fellowships in 29 specialties, 35 subspecialties and three special programs. In recent years, the Royal College has expanded its activities and voice, becoming increasingly active in research, public policy and international affairs.
Objectives:
to introduce iReceivables for potential savings in A/R billing and collections cost structure. to show how bill disputes can be autoprocessed, eliminating the need for paperbased claims. to show how iReceivables self-registration offers a robust and secure online access for customers.
Agenda:
1. Product Introduction 2. Typical users and uses 3. Salient Features 4. Simplified Dispute Processing 5. Secure online access without VPN 6. Multi-dimensional Savings 7. Q & A
Product Introduction:
iReceivables is a jet set, bolt-on module for Oracle Receivables. It reduces the cost structure of billing and collections by empowering customers as well as staffers of the deploying organization. The product requires minimum setups and has one of the quickest implementation paths.
Typical users and uses:
Employee and Customers use iReceivables to Review, Print, Dispute and Pay their invoices online - as an on-demand service Internal staff like collectors, salespersons, and customer service representatives can use iReceivables, to review customer accounts and identify recent trends.
Typical users and uses:
Salient Features:
1. Web Interface 24/7 access for Customers 2. Configurable Account Information pages 3. Online Aging information 4. Interactive Invoice and Statements 5. Multiple Customer Access 6. Payment by Credit Card / Bank Account
Salient Features..contd:
7. Self Registration for customers 8. Customer Search capabilities 9. Online Dispute launching and monitoring 10. Multi Print and Multi Pay functionality 11. Out of the box solutions for online payments integration with several vendors
Accounts Summary Page
Account Details Page
Invoice Page
Dispute Processing
Dispute Processing - Reasons
Secure Online Access
All Self Service applications including iReceivables that are accessible to external users via the internet require use of Demilitarized Zone (DMZ) protected with firewalls to ensure that only authorized traffic is allowed to cross firewall boundaries.
Secure Online Access

This arrangement ensures that even if intrusion attempts against the DMZ are successful, it remains contained within the DMZ, leaving EBS inside the intranet unaffected. Allows for Secure Online Access to iReceivables and other self service modules using public internet without having a need to use VPN.
Multi-dimensional Savings:
1. Customer Support Services
Customer can view, examine and print their own invoices results in drastic reductions in customer services calls volume.
2. IT Services Self-Registration features relieves IT services from creating new EBS user accounts and password. If self registration is successful, this initiates the HZ User Creation workflow to validate and automatically create user records in EBS.
3. Accounts Department Customer can enter information about the dispute. Once the user submits the dispute, the system creates a credit (CM) request. Approved CM get applied to Invoices automatically. This automated process relives Accounts department from entering and maintaining paper based disputes and avoiding lengthy correspondence and delayed responses.
4. Collection Department Customer can check aging information online and tend to Pay their invoices more promptly. Online Payment facility allows collectors for speedier collections as now a customers can pay online using credit card while on the call with a Collector.
Time savings by Accounts Dept. Time savings by Customer Services
Time savings by IT Dept.
Time savings by Collections Dept.
iReceivables a Win-Win Proposition
Empowered and Happy Customers
Savings for the Organization
Questions? Comments?
THANK YOU
Ajaz Ahmed ERP Solution Architect / Lead Functional Analyst Royal College of Physicians and Surgeons of Canada [email protected] Tel. 613-730-8177 | ext 156 www.royalcollege.ca

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What are the objectives of iReceivables?

What are some of the salient features of iReceivables?

iReceivables

Session ID# 11636

Ajaz Ahmed Royal College of Physicians and Surgeons of Canada

From simple beginnings to health system leadership

Typical users and uses:

Typical users and uses:

Accounts Summary Page

Account Details Page

Dispute Processing - Reasons

Secure Online Access

Secure Online Access

Time savings by IT Dept.

Time savings by Collections Dept.

iReceivables a Win-Win Proposition

Empowered and Happy Customers

Savings for the Organization

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