Scribd Logo
Upload

Welcome to Scribd!

  • 300 views

    Efqm Model

    Uploaded by

    rameshmba2398
    The document describes the EFQM Excellence Model which is a framework used by organizations for self-assessment and improvement. It outlines the model's criteria including enablers like leadership, policy and strategy, and people as well as results like customer, people, and key performance results. The document also describes the fundamental concepts of excellence that underpin the model like results orientation, customer focus, and continuous improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Efqm Model

    Uploaded by

    rameshmba2398
    300 views2 pages
    The document describes the EFQM Excellence Model which is a framework used by organizations for self-assessment and improvement. It outlines the model's criteria including enablers like leadership, policy and strategy, and people as well as results like customer, people, and key performance results. The document also describes the fundamental concepts of excellence that underpin the model like results orientation, customer focus, and continuous improvement.

    Original Description:

    EFQM Model

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document describes the EFQM Excellence Model which is a framework used by organizations for self-assessment and improvement. It outlines the model's criteria including enablers like leadership, policy and strategy, and people as well as results like customer, people, and key performance results. The document also describes the fundamental concepts of excellence that underpin the model like results orientation, customer focus, and continuous improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    300 views2 pages

    Efqm Model

    Uploaded by

    rameshmba2398
    The document describes the EFQM Excellence Model which is a framework used by organizations for self-assessment and improvement. It outlines the model's criteria including enablers like leadership, policy and strategy, and people as well as results like customer, people, and key performance results. The document also describes the fundamental concepts of excellence that underpin the model like results orientation, customer focus, and continuous improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    The EFQM Excellence Model

    E N A B L E R S R E S U L T S

    People

    People Results

    Leadership

    Policy & Strategy Partnerships & Resources

    Processes

    Customer Results

    Key Performance Results

    Society Results

    I N N O V A T I O N

    A N D

    L E A R N I N G

    The EFQM Excellence Model is a registered Trademark

    Regardless of sector, size, structure or maturity, to be successful, organisations need to establish an appropriate management framework. The EFQM Excellence Model is a practical tool that is used by organisations in a number of ways: As a tool for Self-Assessment by measuring where they are on the path to excellence, helping them understand the gaps, and then stimulating solutions;

    As the basis for a common vocabulary and way of thinking about the organisation which is shared across all functions; As a framework for positioning existing initiatives, removing duplication and identifying gaps; As a structure for the organisations management system.

    The Criteria
    ENABLERS RESULTS

    Leadership
    Excellent Leaders develop and facilitate the achievement of the mission and vision. They develop organisational values and systems required for sustainable success and implement these via their actions and behaviours. During periods of change they retain a constancy of purpose. Where required, such leaders are able to change direction of the organisation and inspire others to follow.

    Customer Results
    Excellent organisations comprehensively measure and achieve outstanding results with respect to their customers.

    Policy and Strategy


    Excellent organisations implement their mission and vision by developing a stakeholder focused strategy that takes account of the market and sector in which it operates. Policies, plans, objectives and processes are developed and deployed to deliver strategy.

    People Results
    Excellent organisations comprehensively measure and achieve outstanding results with respect to their people.

    People
    Excellent organisations manage, develop and release the full potential of their people at an individual, teambased and organisational level. They promote fairness and equality and involve and empower their people. They care for, communicate, reward and recognise, in a way that motivates staff and builds commitment to using their skills and knowledge for the benefit of the organisation.

    Society Results
    Excellent organisations comprehensively measure and achieve outstanding results with respect to society.

    Partnerships and Resources


    Excellent organisations plan and manage external partnerships, suppliers and internal resources in order to support policy and strategy and the effective operation of processes. During planning and whilst managing partnerships and resources, they balance the current and future needs of the organisation, the community, and the environment.

    Key Performance Results


    Excellent organisations comprehensively measure and achieve outstanding results with respect to the key elements of their policy and strategy.

    Processes
    Excellent organisations design, manage and improve processes in order to fully satisfy, and generate increasing value for, customers and other stakeholders. For more detail of the Model, please refer to our brochure EFQM Excellence Model available for Companies, Public and Voluntary sector, and SMEs.

    Fundamental Concepts of Excellence

    The Fundamental Concepts of Excellence are applicable to all organisations regardless of sector, industry or size and underpin the EFQM Excellence Model. The achievement of excellence requires total leadership commitment and acceptance of these concepts.

    Results Orientation
    Excellence is achieving results that delight all the organisations stakeholders. Benefits: Added value for all stakeholders. Sustainable success for all stakeholders.

    People Development & Involvement


    Excellence is maximising the contribution of employees through their development and involvement. Benefits: Shared ownership of the organisation's aims and objectives. A committed, loyal and motivated workforce.

    Customer Focus
    Excellence is creating sustainable customer value. Benefits: Delighted customers. Strong customer loyalty and retention.

    Continuous Learning, Innovation & Improvement


    Excellence is challenging the status quo and effecting change by using learning to create innovation and improvement opportunities. Benefits: Improved value generation. Improved effectiveness and efficiency.

    Leadership & Constancy of Purpose


    Excellence is visionary and inspirational leadership, coupled with constancy of purpose. Benefits: Clarity of purpose and direction within the organisation. A clear identity for, and within, the organisation.

    Partnership Development
    Excellence is developing and maintaining value-adding partnerships. Benefits: Increased value for stakeholders. Improved competitiveness.

    Management by Processes & Facts


    Excellence is managing the organisation through a set of interdependent and interrelated systems, processes and facts. Benefits: Effective and realistic decision-making. Effective management of risk.

    Corporate Social Responsibility


    Excellence is exceeding the minimum regulatory framework in which the organisation operates and to strive to understand and respond to the expectations of their stakeholders in society. Benefits: Enhanced public image. Increased brand value.

    More details of the Fundamental Concepts of Excellence can be found in our free download section of our web site, http://www.efqm.org.

    You might also like