Scribd Logo
Upload

Welcome to Scribd!

  • 65 views

    WhyRelationshipsMatter Presentation

    Uploaded by

    saisonia
    This document discusses why relationships matter and how to start building them. It emphasizes that competitive capitalism forces businesses to constantly improve to survive, and that most corporations will find it impossible to outperform the market without changing. It also stresses that employees should be a company's first priority, and that excellent customer experience depends on excellent employee experience. The document provides tips for how to build relationships, such as becoming a great listener, asking questions, striving for presentation excellence, and having passion, purpose and enthusiasm.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    WhyRelationshipsMatter Presentation

    Uploaded by

    saisonia
    65 views50 pages
    This document discusses why relationships matter and how to start building them. It emphasizes that competitive capitalism forces businesses to constantly improve to survive, and that most corporations will find it impossible to outperform the market without changing. It also stresses that employees should be a company's first priority, and that excellent customer experience depends on excellent employee experience. The document provides tips for how to build relationships, such as becoming a great listener, asking questions, striving for presentation excellence, and having passion, purpose and enthusiasm.

    Original Description:

    Presentation on relationships.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses why relationships matter and how to start building them. It emphasizes that competitive capitalism forces businesses to constantly improve to survive, and that most corporations will find it impossible to outperform the market without changing. It also stresses that employees should be a company's first priority, and that excellent customer experience depends on excellent employee experience. The document provides tips for how to build relationships, such as becoming a great listener, asking questions, striving for presentation excellence, and having passion, purpose and enthusiasm.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views50 pages

    WhyRelationshipsMatter Presentation

    Uploaded by

    saisonia
    This document discusses why relationships matter and how to start building them. It emphasizes that competitive capitalism forces businesses to constantly improve to survive, and that most corporations will find it impossible to outperform the market without changing. It also stresses that employees should be a company's first priority, and that excellent customer experience depends on excellent employee experience. The document provides tips for how to build relationships, such as becoming a great listener, asking questions, striving for presentation excellence, and having passion, purpose and enthusiasm.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 50

    WHY RELATIONSHIPS MATTER AND HOW TO START BUILDING THEM

    If you dont enjoy it, dont do it. You must love what you do.
    RICHARD BRANSON

    DO YOU LOVE WHAT YOU DO?

    PEOPLE PROFITS

    Competitive capitalism forces us to constantly improve to survive and thrive.

    It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
    Charles Darwin

    87% of customers who purchased ... via a bank adviser in the past 3 years assumed the advice process was free

    32% of customers would be likely to do their own financial planning, product research and administration so that they would not need an adviser. 27% would be likely to go direct to the provider. 24% would be likely to reduce the number of times they use an adviser.
    Source: Deloitte: Bridging the Advice Gap. Delivering investment products in a post-RDR world

    The amount of digital information worldwide will increase

    44X
    Between now and 2020

    It is estimated that 4 exabytes 19 (thats 4 x 10^ ) of unique information will be generated this year.

    That is more than in the past

    5,000
    years

    Information overload?

    31 billion searches every month

    DO YOU LOVE YOUR CLIENTS?

    DO YOUR CLIENTS LOVE YOU?

    We believe that most corporations will find it impossible to match or outperform the market without abandoning the assumption of continuity...
    ...
    Richard Foster & Sarah Kaplan Creative Destruction: Why Companies That Are Built to Last Underperform the Market--And How to Successfully Transform Them

    Its just a fact

    Survivors underperform.
    Richard Foster

    Competitive capitalism forces us to constantly improve to survive and thrive.

    We eat change for breakfast.


    Harry Quadracci, founder, QuadGraphics

    Do one thing every day that scares you.


    Eleanor Roosevelt

    WHY RELATIONSHIPS MATTER AND HOW TO START BUILDING THEM

    Create a culture of EXCELLENCE

    PUT YOUR PEOPLE FIRST

    Our employees are our first customers, and our most important customers.
    The Dream Manager Matthew Kelly

    Ive learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
    Dr Maya Angelou

    Employees who don't feel significant rarely make significant contributions.


    Mark Sanborn

    EXCELLENT customer experience depends entirely on EXCELLENT employee experience!

    Would you prefer to stay at an hotel where the staff love their work, or one where management has made customers its highest priority?

    BECOME PROFESSIONAL IN ASKING QUESTIONS

    I keep six honest serving men, (They taught me all I knew); Their names are What and Why and When And Where and How and Who
    Rudyard Kipling

    BECOME PROFESSIONAL IN LISTENING

    It is the privilege of wisdom to listen.


    Oliver Wendell Holmes

    The doctor interrupts after

    ...

    18

    Seconds
    Source: Jerome Groopman, How Doctors Think

    In-effective leaders

    TALK.

    Effective leaders

    LISTEN.

    Inspiration: Multipliers: How the Best Leaders Make Everyone Smarter Liz Wiseman

    Best Listeners Win

    If you dont listen, you dont sell anything.


    Caroline Marland

    STRIVE FOR PRESENTATION EXCELLENCE AND BECOME GREAT COMMUNICATORS

    The problem with communication ...is the ILLUSION that it has been accomplished.
    George Bernard Shaw

    Its always showtime.


    David DAlessandro, Career Warfare

    PURPOSE PASSION PRESENCE POSITIVE

    PERSONAL

    Nothing is so contagious as enthusiasm.


    Samuel Taylor Coleridge

    ENTHUSIASM BEGETS ENTHUSIASM!

    Its ...100% your fault.

    WOW

    EXCELLENCE in all things ALWAYS

    EXCELLENCE is a personal choice not an institutional choice!

    What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.
    Harley Davidson executive quoted in Results-Based Leadership

    You do not merely want to be the best of the best.

    YOU WANT TO BE CONSIDERED THE ONLY ONES WHO DO WHAT YOU DO


    Jerry Garcia

    You might also like