Zentyal en 3.0
Zentyal en 3.0
Zentyal en 3.0
Zentyal Infrastructure
Zentyal Infrastructure High-level Zentyal abstractions Network objects Network services Domain Name System (DNS) DNS cache server configuration with Zentyal Transparent DNS Proxy DNS Forwarders Configuration of an authoritative DNS server with Zentyal Time synchronization service (NTP) Configuring an NTP server with Zentyal Network configuration service (DHCP) DHCP server configuration with Zentyal Thin client service (LTSP) Configuration of a thin client server with Zentyal Download and run thin client Certification authority (CA) Certification Authority configuration with Zentyal Virtual private network (VPN) service with OpenVPN Configuration of a OpenVPN server with Zentyal Virtual private network (VPN) service with PPTP Configuring a PPTP server in Zentyal Virtual Private Network (VPN) Service with IPsec Configuring an IPsec tunnel in Zentyal Virtualization Manager Creating virtual machines with Zentyal Virtual machine maintenance
Zentyal Gateway
Zentyal Gateway Firewall Firewall configuration with Zentyal Routing Configuring routing with Zentyal Quality of Service (QoS) Quality of service configuration in Zentyal
Quality of service configuration in Zentyal Network authentication service (RADIUS) Configuring a RADIUS server with Zentyal HTTP Proxy Service HTTP Proxy configuration in Zentyal Access Rules Filter profiles Bandwidth Throttling Captive Portal Configuring a captive portal with Zentyal Exceptions List of Users Using the captive portal Intrusion Detection System (IDS) Configuring an IDS with Zentyal IDS Alerts
Zentyal Office
Zentyal Office Directory Service (LDAP) Configuration of an LDAP server with Zentyal Users corner File sharing and authentication service Configuring a file server with Zentyal Configuring a Domain Controller with Zentyal File Transfer Protocol (FTP) FTP server configuration with Zentyal Web publication service (HTTP) Introduction to HTTP HTTP server configuration with Zentyal Printers sharing service Printer server configuration with Zentyal Backup Zentyal configuration Backup
Zentyal Maintenance
Zentyal Maintenance Logs Zentyal log queries Configuration of Zentyal logs Log Audit for Zentyal administrators Events and alerts Events and alerts configuration in Zentyal Uninterruptible power supply UPS Configuration with Zentyal Monitoring Monitoring in Zentyal Metrics Bandwidth Monitoring Alerts Automatic Maintenance with Zentyal Remote Zentyal Remote Troubleshooting Maintenance
Presentation
SMBs and ITC
Ab o u t 99% of companies in the world are small and medium businesses (SMBs). They generate more than half of the global GPD. SMBs constantly look for ways to reduce costs and increase productivity , especially in times of crisis like the one we are currently facing. However, they often operate under very limited budgets and limited workforces. These circumstances make it extremely challenging to offer suitable solutions that bring important benefits, at the same time keeping investments and operational costs within budget. Technology vendors have traditionally shown little interest in developing solutions that adapt to the needs of SMBs. In general, enterprise solutions available on the market have been developed for large corporations and therefore their implementation requires considerable investments of time and resources, as well as a high level of expertise. In the server market, this has meant that until now SMBs have had few solutions to choose from and in addition, the available solutions have usually been over-sized. Considering the real needs of SMBs - too complex to manage and with high licensing costs. In this context it seems reasonable to consider Linux as a more attractive SMB server alternative, since technically it has shown very high quality and functionality, and the acquisition price is unbeatable. However, the presence of Linux in SMB environments is symbolic and the growth is relatively small. How is this possible? We believe that the reason why this happens is simple: to adapt an enterprise level server to an SMB environment, the components must be well integrated and easy to administer. Similarly, the ICT service providers that work for SMBs also need server solutions, that require low deployment and maintenance time to stay competitive. Traditional Linux server distributions dont offer these characteristics.
Server, Windows Server, Microsoft Exchange, Microsoft Forefront...) and it is based on the popular Ubuntu distribution. Zentyal allows IT professionals to manage all network services such as Internet access, network security, resource sharing, network infrastructure or communications in an easy way via one single platform.
During its development, the focus has been the usability. Zentyal offers a n intuitive interface, that includes the most frequently needed features. Although there are other, some more complex, methods used to carry out all kinds of advanced configurations. Zentyal incorporates independent applications into fully integrated functions automating most tasks. This is designed to save systems management time. Given that 42% of security issues and 80% of service outages in companies are due to human error in the configuration and administration of these systems [2], Zentyal is a solution that is not only easier to manage, but also more secure and reliable. To sum up, besides offering significant savings, Zentyal improves security and availability of network services within the companies. The Zentyal development began in 2004 under the name of eBox Platform and it has grown to become a widely used and highly recognised solution, The platform integrates over 30 open source systems and network management tools into a single technology. Zentyal has been included in Ubuntu since 2007 and since 2012 the commercial editions are officially supported by Canonical - the company behind the development of Ubuntu - currently Zentyal is downloaded over 1,000 times every day and has an active community of thousands of members. There are tens of thousands of active Zentyal installations, mainly in America and Europe, although its use is extended to virtually every country on earth. The US, Germany, Spain, Brazil and Russia are the countries with most installations. Zentyal is mainly used in SMBs, but also in other environments such as schools, governments, hospitals and even in prestigious institutions such as NASA. Zentyal development is funded by Zentyal S.L. Zentyal is full-featured Linux server that can be used for free without technical support or
Linux server that can be used for free without technical support or updates, or fully supported for a reasonable monthly fee. The commercial editions are aimed at two clearly different type of customers. On one hand Small Business Edition is aimed at small businesses with less than 25 users and with one single server or very simple IT infrastructure. On the other hand, Enterprise Edition is aimed at small and medium businesses with more than 25 users and more complex IT infrastructure. The commercial editions come with the following services and tools: Full technical support by Zentyal Support Team Official support guaranteed by Ubuntu/Canonical Software and security updates Remote monitoring and management platform of servers and desktops Disaster recovery Proxy HTTPS Multiple server administrators Zentyal S.L. also offers the following cloud-based services that can be integrated in the commercial editions of the Zentyal server or used independently: Cloud-based email solution Cloud-based corporate file sharing solution
In case that small and medium businesses want to count on support from a local IT provider to deploy a Zentyal-based system, they can contact Authorized Zentyal Partners. These partners are local IT support and service providers, consultants or managed service providers that offer consultancy, deployment, support and/or outsourcing of infrastructure and network services of their customers. To find the closest Zentyal Partner, or to learn how to become a partner, please visit the Partner section at zentyal.com [3]. Zentyal S.L. offers to the Authorized Zentyal Partners a series of tools and services that help at reducing the maintenance costs of IT infrastructure of their customers and offering managed services with high added value: Support platform Remote monitoring and management platform of servers and desktops Training and certification of technical and sales staff Managed services portfolio Sales materials Lead generation program Discounts [1] http://www.zentyal.com/ [2] http://enise.inteco.es/enise2009/images/stories/Ponencias/T25/marcos%20polanco.pdf [3] http://www.zentyal.com/partners/ This documentation describes the main technical features of Zentyal, helping you to understand the way you can configure different network services with Zentyal and become productive when managing SMB ICT infrastructure with Linux based systems. The documentation is divided into six chapters plus some appendices. This first introductory chapters helps to understand the context of Zentyal as well as the installation process and walks you through the first steps required to use the system. The following four chapters introduce you to the four typical installation profiles: Zentyal as a network infrastructure server, as a server giving access to the Internet or Gateway, as an office server or as a communications server. This differentiation into four functional groups is only made to facilitate the most typical Zentyal deployments. It is also possible to deploy any combination of Zentyal server functionality. Finally, the last chapter describes the tools and services available to carry out and simplify the maintenance of a Zentyal server, ensuring its smooth running, optimising its deployment, resolving incidents and recovering the system in case of a disaster.
Copyright 2004-2012 Zentyal S.L.
Installation
Generally speaking, Zentyal is meant to be installed exclusively on one (real or virtual) machine. However, this does not prevent you from installing other applications, that are not managed through the Zentyal interface. These applications must be manually installed and configured. Zentyal runs on top of Ubuntu [1] server edition, always on LTS (Long Term Support) [2] versions. LTS has longer support periods: five years instead of three. You can install Zentyal in two different ways: using the Zentyal installer (recommended option), using an existing Ubuntu Server Edition installation. In the second case the official Zentyal repositories must be added and installation continued by installing the modules you are interested in [3]. However, in the first case the installation and deployment process is easier as all dependencies reside on a single CD or USB. Another benefit of using the CD or USB is to have a graphical environment that allows the use of a web interface from the server itself. Ubuntus official documentation includes a brief introduction to installing and configuring Zentyal [4]. [1] Ubuntu is a Linux distribution developed by Canonical and the community, focused on laptops, PCs and servers: http://www.ubuntu.com/. [2] For a detailed description about the publication of Ubuntu versions it is recommended you consult the Ubuntu guide: https://wiki.ubuntu.com/Releases. [3] For more information about installing from the repository please go to http://trac.zentyal.org/wiki/Document/Documentation/InstallationGuide. [4] https://help.ubuntu.com/12.04/serverguide/zentyal.html
Zentyal installer
The Zentyal installer is based on the Ubuntu Server installer. Those already familiar with this installer will also find the installation process very similar.
very similar. To start with, you choose the installation language, in this example English is chosen.
You can install Zentyal by using the default mode which deletes all disk contents and creates the partitions required by Zentyal by using LVM [5] or you can choose the expert mode which allows customised partitioning. Most users should choose the default option unless they are installing on a server with RAID software or they want to create special partitioning according to specific requirements.
Installer start
In the next step choose the language for your system interface. To set the language, you are asked for your country, in this example the United States is chosen.
Geographical location
You can use automatic detection for setting the keyboard: a few questions are asked to ensure the model you are using is correct. Otherwise, you can select the model manually by choosing No .
Keyboard configuration 1
Keyboard configuration 2
Keyboard configuration 3
If you have multiple network adapters, the installer will ask you for your primary one , the one that will be used to access the Internet during the installation. The installer will try to auto configure it using DHCP. If you only have one interface, you will not see this question
Now choose a name for your server: this name is important for host identification within the network. The DNS service will automatically register this name. Samba will also use this domain name, as you will see later.
Hostname
Next, the installer will ask you for the administrator account. This user will have administration privileges and in addition, the same user will be used to access the Zentyal interface.
System username
In the next step you are asked for the user password. It is important to note that the user defined earlier, can access, using the same password, both system (via SSH or local login ) and the Zentyal web interface. Therefore you must be really careful to choose a secure password (more than 12 characters including letters, numbers and symbols).
Password
Confirm password
In the next step you are asked for your time zone. It is automatically configured depending on the location chosen earlier, but you can modify it in case this is incorrect.
Time zone
The installation progress bar will now appear. You must wait for the basic system to install. This process can take approximately 20 minutes, depending on the server.
Once installation of the base system is completed, you can eject the installation CD and restart the server.
Restart
Now your Zentyal system is installed! A graphical interface in a web browser is started and you are able to access the administrative interface. The first boot will take an extra time while it configures core Zentyal modules. After the first restart, the graphical environment was automatically started, from now on you must authenticate before it begins.
To start configuring Zentyal profiles or modules, you must insert the username and password indicated during the installation process. Any user you add later to the sudo group can access the Zentyal interface and has sudo privileges in the system. [5] LVM is the logical volume manager in Linux, you can find an introduction to LVM management in http://www.howtoforge.com/linux_lvm.
Initial configuration
When you access the web interface for the first time, a configuration wizard will start. To start with, you can choose the functionality for your system. To simplify this selection, in the upper part of the interface you will find the pre-designed server profiles.
Zentyal profiles
Zentyal profiles available for installation: Zentyal Gateway: Zentyal will act as a gateway of the local network, offering secure and controlled access to Internet. Zentyal Infrastructure: Zentyal manages the infrastructure of the local network with basic services such as DHCP, DNS, NTP, and so on. Zentyal Office: Zentyal can act as server for shared resources of the local network: files, printers, calendars, contacts, user profiles and groups. Zentyal Unified Communications: Zentyal can act as a communications center for the company, handling e-mail, instant messaging and VoIP. You can select any number of profiles to assign multiple roles to your Zentyal Server. We can also install a manual set of services just clicking on their icons, without having to comply with any specific profile. Another possibility is to install a profile and then manually add the required extra packages. We are going to develop the Infrastructure profile in this example. The wizards you will see during the installation depend on the packages you have selected to install in this step. Once you have finished the selection, only the necessary additional
Once you have finished the selection, only the necessary additional packages will be installed. This selection is not definitive and later you can install and uninstall any of the Zentyal modules via the software management tools.
Extra dependencies
The system will begin the installation process of required modules and you will be shown a progress bar, as well as some slides offering a brief introduction to core Zentyal functions and the commercial packages.
Once the installation process has been completed, the configuration wizard will configure the new modules and then you are asked some questions. First of all, you are asked for information regarding your network configuration. Then you need to define each network interface as internal or external, in other words; whether it will be used to connect to an external network such as Internet, or to a local network. Strict firewall policies will be applied to all the traffic coming in through external network interfaces.
Next, you have to choose the local domain associated with our server, if you have configured the external interface(s) using DHCP it may be filled automatically. As said before, our hostname will be automatically added as a host of this domain. The authentication domain for the users will also take this name. You can configure additional domains but this is the only one that will come pre-configured to provide all the information that our LAN clients need for the network authentication protocol (Kerberos).
The last wizard will allow you to register your server. In case you already have registered, you just need to enter your credentials. If you still dont have registered the server, you can do it now using this form. Both ways, the form will request a name for your server. This is the name that will identify your Zentyal server in the Zentyal Remote interface.
Once you have answered these questions, you will continue to configure all the installed modules.
Saving changes
Just click the button and access the Dashboard : your Zentyal server is now ready!
Dashboard
Hardware requirements
Zentyal runs on standard x86 or x86_64 (64-bit) hardware. However, you must ensure that Ubuntu Lucid 10.04 LTS (kernel 2.6.32) supports the hardware you are going to use. You should be able to check this information directly from the vendor. Otherwise you can check Ubuntu Linux Hardware Compatibility List [6], list of servers certified for Ubuntu 10.04 LTS [7] or by searching in Google. The Zentyal server hardware requirements depend on the modules you install. How many users will use the services and what their usage patterns are. Some modules have low resource requirements, like Firewall, DHCP or DNS. Others, like Mailfilter or Antivirus need more RAM memory and CPU. Proxy and File sharing modules benefit from faster disks due their intensive I/O usage.
A RAID setup gives a higher level of security against hard disk failures and increased speed on read operations. If you use Zentyal as a gateway or firewall, you will need at least two network cards, but if you use it as a standalone server, one network card is enough. If you have two or more Internet connections, use one network card for each router or connect them to one network card keeping them in the same subnet. VLAN is also an option. Also, it is always recommended that a UPS is deployed along with the server. For further information see nut-chapter For a general purpose server with normal usage patterns, these are the recommended minimum requirements: Zentyal Profile Gateway Users CPU <50 P4 or equivalent 50 or Xeon Dual more core or equivalent Infrastructure <100 P4 or equivalent 100 P4 or or equivalent more Office <100 P4 or equivalent 100 Xeon Dual or core or more equivalent Communications <100 Xeon Dual core or equivalent 100 Xeon Dual or core or more equivalent Hardware requirements table When combining more than one profile, you should think in terms of higher requirements. If you are deploying Zentyal in an environment with more than 100 users, a more detailed analysis should be done including usage patterns, benchmarking and considering high availability strategies. [6] http://www.ubuntu.com/certification/catalog [7] http://www.ubuntu.com/certification/release/10.04%20LTS/servers/
Copyright 2004-2012 Zentyal S.L.
160G 2 or more
1G 2G
80G
160G 1
1G 2G
250G 1 500G 1
4G
250G 1
8G
500G 1
Login
Once authenticated, you will see the administrative interface, this is divided in three main parts: Left side menu: Contains links to all the services that can be configured by using Zentyal, separated into categories. When you select a service in this menu, a sub menu might appear to configure a particular requirement in the selected service.
Side menu
Top menu: Contains actions: save the changes made in the contents to ensure the changes are effective, and log out.
Top menu
Main content: The content that occupies the central part, consists of one or more forms or tables with information about service configuration that are selected through the left side menu and its sub menus. Sometimes, in the top, you can see a bar with tabs: each tab represents a different subsection within the section you have accessed.
accessed.
Contents of a form
Dashboard
Dashboard is the initial interface screen. It contains a series of widgets that can be configured. You can reorganise the widgets at all times by clicking on their titles and dragging them. By clicking on Configure Widgets the interface changes, allowing you to remove and add new widgets. To add a new widget, you need to search for it using the top menu and drag it to the central section. To remove a widget, click on the X in the upper right corner of the window.
Dashboard configuration
One of the important widgets in the Dashboard displays the status of all modules installed on Zentyal.
The image shows the status of a service and the action you can carry out for this service. The different statuses are: Running: The service is running and listening to client connections. You can restart a service using Restart. Running unmanaged: If you havent enabled the module yet, it will be running with the default configuration set by the distribution. Stopped: The service is stopped either because the administrator has stopped it or because a problem has occurred. You can restart the service by clicking on Restart. Disabled: The module has been explicitly disabled by the administrator.
Each module may have dependencies on others modules in order to work. For instance, DHCP module needs to have the network module enabled so that it can serve IP addresses through the configured network interfaces. The dependencies are shown in the Depends column and until these are enabled, you cant enable the module. Tip: Its important to remember that a module will not work until it is activated. Similarly, you can do several changes in a module configuration and they will not apply until you click on Save Changes. This behaviour is expected and allows you to carefully double check all the configurations before applying them. The first time you enable a module, you are asked to accept the set of actions that will be carried out and the configuration files that will be overwritten. After you have accepted all the actions and listed files, you must save changes in order to apply the configuration.
Save Changes
Warning: If you change the network interface configurations, firewall or administrative interface port, you might loose the connection. If this is the case you should change the URL in the browser or reconfigure through the local GUI.
General configuration
General configuration
There are several parameters in the general configuration of Zentyal that can be modified in System General.
General configuration
Password: You can change the password of a user. It is necessary to introduce his/her Username, Current password, New password and to confirm the password again in the Change password section. Language: You can change the interface language using Select a language. Time Zone: You can specify city and country to adjust your time zone offset. Date and Time You can specify the date and time for the server, as long as you are not synchronizing automatically with an external NTP server. Administrative interface port: By default, it is the HTTPS port 443, but if you want to use it for the web server, you must change it to another port and specify it in the URL when you access https://ip_address:port/. Hostname:
Hostname: It is possible to change the hostname or the hostname, for example zentyal.home.lan . The hostname is helpful because the server can be identified from other hosts in the same network. Warning: You have to be careful if you intend to change the machine host name or local domain after the installation, because the authentication configuration (Kerberos) that was automatically performed will no longer be valid. In this case you will have to copy the relevant DNS registers manually.
If you decide to configure a static interface you must specify the IP address and the network mask. You can also associate one or more Virtual Interface to this real interface to use additional IP addresses. These additional addresses are useful to provide a service in more than one IP address or sub-network, to facilitate the migration from a previous scenario or to have a web server with different domains using SSL certificates.
If you use an ADSL router PPPoE [1] (a connection method used by some Internet providers), you can also configure these types of connections. To do this, you only have to select PPPoE and introduce the Username and Password supplied by your provider.
If you connect the server to one or more VLAN networks, select Trunk (802.11q). Once selected, using this method you can create as many interfaces associated to the defined tag as you wish, and consider them as if they were real interfaces. The VLAN network infrastructure allows you to segment the local network to improve performance and security, without the need to invest in hardware that would usually be necessary to create each segment.
T h e bridged mode consists of associating two physical network interfaces attached to your server that are connected to two different networks. For example, one card connected to the router and another card connected to the local network. By using this association you can redirect the network traffic transparently from one card to the other. The main advantage here, is that client configurations do not need changing when the Zentyal server gateway is deployed. Traffic that passes through the server can be managed using content filtering or the intrusion detection system. You can create this association by changing the interface with Bridged
You can create this association by changing the interface with Bridged network . You can see how by choosing this option for a new Bridged network . Then you can choose the group of interfaces you want to associate to this interface.
Creating a bridge
This will create a new virtual interface bridge which will have its own configuration as well as a real interface.
In case you need to configure the network interface manually, define the gateway to Internet using Network Gateways . Normally this is automatic if DHCP or PPPoE is in use, but not in other cases. For each gateway you can indicate the Name, IP address , Interface to which it is connected. The Weight defines the priority compared with other gateways and whether it is Predetermined by all of them. In addition, if an HTTP proxy is required for Internet access, you can also configure this in this section. This proxy will be used by Zentyal for connections, such as updates and the installation of packages or the update of the anti-virus data files.
Configuration of gateways
To allow the system to resolve domain names, you must indicate the address of one or several name servers in Network DNS.
If the Internet connection assigns a dynamic IP address and you need a domain name to re-direct, you need a provider of dynamic DNS. By using Zentyal you can configure some of the most popular providers of dynamic DNS. To do this, you must select Network DynDNS where you can choose the Service provider, Username, Password and Hostname which needs updating when the public address changes. Finally select Enable dynamic DNS.
Zentyal connects to a provider to obtain a public IP address avoiding any translation of the network address (NAT) between the server and Internet. If you are using this feature in the multirouter [2] scenario, you must not forget to create a rule to ensure the connections to the provider always use the same gateway. [1] http://en.wikipedia.org/wiki/PPPoE
Network diagnosis
To check that the network has been configured correctly, you can use the tools available in Network Tools . Ping is a tool that uses the ICMP network diagnosis protocol to observe whether a particular remote host is reachable by means of a simple echo request.
You can also use the traceroute tool that is used to determine the route taken by packages across different networks until they reach a given remote host.
Tool traceroute
Also, you can use the domain name resolution tool, which is used to verify the correct functioning of the name service.
The last tool is Wake On Lan, which allows you to activate a host using its MAC address, if this feature is enabled in the target.
Copyright 2004-2012 Zentyal S.L.
Software updates
Like any other software system, Zentyal server requires periodic updates, either to add new features or to fix defects or system failures. Zentyal distributes its software as packages and it uses Ubuntus standard tool, APT [1]. However, in order to ease this task, a web interface is provided to simplify the process. [2] [1] Advanced Packaging Tool (APT) is a system for the management of software packages created by the Debian Project which greatly simplifies the installation and removal of programs on Linux http://wiki.debian.org/Apt [2] For a more extensive explanation on how to install software packages in Ubuntu, please read the chapter on package management in Ubuntus official documentation https://help.ubuntu.com/12.04/serverguide/C/packagemanagement.html The web interface allows checking for new available versions of Zentyal components and installing them in a simple way. It also allows you to update the software supporting Zentyal, mainly to correct potential security flaws.
When entering this section you will see the advanced view of the package manager, that you might have seen already during the installation process. This view has three tabs, each one for the actions of Installing , Updating and Deleting Zentyal components. On this view, there is an option to change to basic mode, on which you can install package collections depending on the role of the server you are setting up.
Getting back to the advanced view, lets see the available action in detail.
Component installation
Tab is visible when you enter in the component management section. There are three columns here, one for the component name, another for the version currently available in the repositories and a third to select the component. In the lower part of the table you can view the buttons to Install, Update list, Select all and Deselect all. To install the required components, simply select them and click on the Install button. You will then be taken to a page with a complete list of the packages to be installed.
T h e Update list button synchronises the list of packets with the repositories.
Component update
The following tag, Update, shows between brackets the number of available updates. Apart from this feature, this section is organised in a similar way to the installation view, with only some minor differences. An additional column indicates the version currently installed and in the bottom of the table you can see a button which can be clicked to select packages to upgrade. As with the installation of components, you will see a confirmation screen showing the packages to be updated.
Component deletion
Component deletion
The last tag, Delete, shows a table with the installed packages and their versions. In a similar way as with the previous view, you can select packages to uninstall and then, to complete the action click the Delete button in the lower left part of the table to complete the action. Before performing the action, just like in previous examples, Zentyal will ask for confirmation before deleting the selected packages and their dependencies.
System Updates
T h e system updates section performs the updating of third party software used by Zentyal. These programs are referenced as dependencies, ensuring that when installing Zentyal, or any of the required modules, they are also installed. This guarantees the correct operation of the server. Similarly, these programs may have dependencies too. Usually the update of a dependency is not important enough to create a new Zentyal package with new dependencies, but it may be useful to install it in order to use its improvements or its patches to fix security flaws. To see the system updates you must go to Software Management System Updates . Here you can see if your system is already updated or, otherwise, a list of packages that can be upgraded is displayed. If you install packages on the server without using the web interface, this data may be outdated. Therefore, every night a process is executed to search for available updates for the system. A search can be forced by clicking on the button Update list on the lower part of the page.
System Updates
For each update, you can determine whether it is a security update using the information icon. If it is a security update the details about the security flaw included in the package changelog will be displayed by clicking on the icon. If you want to perform an update, select the packages on which to perform the action and press the appropriate button. As a shortcut, the button Update all packages can be used. Status messages will be displayed during the update operation.
Automatic updates
Automatic updates allow Zentyal server to automatically install any updates available. This feature can be enabled by accessing the page Software Management -> Settings .
On that page you can also choose the time of the day during which these updates will be performed. It is not advisable to use this option if the administrator needs to keep a
It is not advisable to use this option if the administrator needs to keep a higher level of security and control for the management of updates.
Copyright 2004-2012 Zentyal S.L.
Registration Email Address : You must set the user name or the email address you use to sign in the Zentyal Remote Web site. Password: The same password you use to sign in the Zentyal Remote Web site. Zentyal name: A unique name for this server that will be used within the Zentyal Remote. This name is displayed in the control panel and it must be a valid domain name. Each server should have a different name; if two servers use the same name for connecting Remote, only one will be able to connect. The Server name field will be used as the title of the administration webpage of this Zentyal server, so you can quickly check which hosts you are using if you have several interfaces open at the same time in your browser. Additionally, this hostname will be added to the dynamic domain zentyal.me, thus, using the address <yourzentyal>.zentyal.me you can connect both to the administration page and the SSH console (as long as you have allowed this type of connections in your Firewall). After you have entered your data, click on the Registration button: The registration will take around a minute to complete. It will save changes along this process, thus it is recommended to register your server without changes to apply. During the registration process, a VPN connection between the server and Zentyal Remote may be established (if you have Remote Access Support), thus, the VPN [3] module will be enabled. [3] For more information about VPN, see the Virtual private network (VPN) service with OpenVPN section. If the registration process went fine, then you will be able to see a widget on the dashboard with the following info.
There you are able to see the server edition and the rest of the purchased services, if any, in this widget.
Remote
One of the features of Zentyal Remote is automatic configuration backup of your Zentyal server, stored in the cloud. If you register your community server, then you can save one configuration backup remotely. If you have a commercial edition (Small Business or Enterprise Subscription), you can save up to seven different configuration backups. The configuration backup is made on a daily basis if there is any change in Zentyal server configuration. You can do this from System > Import/Export configuration and then clicking on the tab Remote. You can make manual configuration backups if you want to make sure there is a backup of your last configuration changes.
You can restore, download or delete the configuration backups that are stored in Zentyal Remote.
[4] https://remote.zentyal.com Please note that registering your server gives you access only to a limited set of Zentyal Remote features. For information about the features included in the Small Business and Enterprise Editions, check out the Zentyal website [5] or Zentyal Remote documentation [6]. [5] http://www.zentyal.com/which-edition-is-for-me/ [6] https://remote.zentyal.com/doc/
Copyright 2004-2012 Zentyal S.L.
Zentyal Infrastructure
This section explains several of the services used to manage the infrastructure of your local network and to optimise internal traffic. We will study Zentyals high-level abstractions, the objects and services that will be used in most of the other modules, name domain management, time synchronisation, automatic network configuration, deployment of thin clients, the management of a certification authority and the different types of virtual private networks you can deploy and installing virtual machines. Defining abstractions will help you manage the entities that will be used by the other modules, creating a coherent and robust context. Domain Name System or DNS provides access to services and hosts using names instead of IP addresses, these are easier to memorise. The Network Time Protocol or NTP, keeps the system time synchronised on the different computers within a network. The DHCP service is widely used to automatically configure different network parameters on computers such as; IP address, DNS servers or the gateway which is used to access to the Internet. The Thin Client module (LTSP) allows you to reuse old hardware, creating a centralized management infrastructure where a lot of low-end terminals are powered by a few higher-end servers. The growing importance of ensuring the authenticity, integrity and privacy of communications has increased interest in the deployment of
privacy of communications has increased interest in the deployment of certification authorities. These facilitate access to various services in a safe way. Certificates allow configuration of SSL or TLS to securely access most services and provided certificates for user authentication. By using VPN (Virtual Private Network), it is possible to interconnect different private subnets via the Internet in a completely safe way. A typical example of this feature is the communication between two or more offices of the same company or organisation. You can also use VPN to allow users to connect remotely and securely to the corporate network. In addition to the openvpn protocol, Zentyal offers you the IPSec and PPTP protocols to ensure compatibility with third party devices and windows boxes where you do not want to install additional software. Sometimes, your deployment requires a few applications that cant be ported to Linux environments given their characteristics or age. The Virtual Machines module offers you a way to integrate virtualized services in a simple, elegant and transparent way to the final user.
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An object consists of any number of members. Each member consists of a network range or a specific host.
Network objects
Each one of these objects consists of a series of members that can be modified at any time. The members must have at least the following values: Name, IP Address and Netmask . The MAC address is optional, you can only use it on members that represent a single host. This value will be applied when the MAC address is accessible.
The members of one object can overlap with members of other objects. This is very useful to establish arbitrary groups, but you have to
This is very useful to establish arbitrary groups, but you have to consider them when using the rest of the modules to obtain the wanted configuration and to avoid conflicts. In other configuration sections of Zentyal where you can use network objects ( like DHCP or Firewall), a quick embedded menu will be offered, so you can create and configure the network objects without explicitly accessing this menu section.
Network services
Network services is a way to represent the protocols (TCP, UDP, ICMP, etc) and the ports used by an application or a group of related applications. The purpose of the services is similar to that of the objects: objects simplify reference to a group of IP addresses with a recognisable name. Services allows identification of a group of ports by the name of the services the ports have been allocated to. When browsing, for example, the most usual port is the HTTP port 80/TCP. But in addition, you also have to use the HTTPS port 443/TCP and the alternative port 8080/TCP. Again, it is not necessary to apply a rule that affects the browsing of each one of the ports, but the service that represents browsing and contain these three ports. Another example is the file sharing in Windows networks, where the server listens to the ports 137/TCP, 138/TCP, 139/TCP and 445/TCP.
Zentyal
To manage services with Zentyal, go to Network Services menu, where you will find a list of available services, created by all the installed modules and those that were added later. You can see the Name, Description and access the Configuration. Furthermore, each service has a series of members; each one contains Protocol, Source port and Destination port values. You can introduce the value Any in all of the fields to specify, for example, the services for which the source port is different to the destination port. TCP, UDP, ESP, GRE or ICMP protocols are supported. You can also use a TCP/UDP value to avoid having to add the same port twice when both protocols are used by a service, for example DNS.
Network services
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Zentyals DNS cache server will query root DNS servers directly to find out which authoritative server will solve each DNS request. Then it will store the data locally during the time period set in the TTL field. This feature reduces the time required to start every network connection, giving the users a sensation of speed and reducing the overall Internet traffic. The search domain is basically a string that is added to a search in case a user defined string is unresolvable. The search domain is set on the clients, but it can be provided automatically by DHCP, so that when the clients receive the initial network configuration, they can also receive the search domain. For example, your search domain could be foocorp.com. When a user tries to access the host example; as it is not present among its known hosts, the name resolution will fail, then the users operating system will automatically provide example.foocorp.com, resulting in successful name resolution. In Network Tools you have a tool for Domain Name Resolution, which by using dig shows the details of a DNS query to the server you have set in Network DNS.
DNS Forwarders
The redirectors or forwarders are DNS servers that your server will query. First your server will search in the local cache, among the registered domains and previously cached queries; in case there is no answer, it will query the redirectors. For example, the first time you query www.google.com, Zentyals DNS server will query redirectors and store the request in cache if the domain google.com is not registered to your server.
DNS Forwarders
In case forwarders are not configured, Zentyals DNS server will use the DNS root servers [5] to solve queries that are not stored. [5] http://en.wikipedia.org/wiki/Root_name_server
In addition to DNS cache, Zentyal can act as an authoritative DNS server for a list of configured domains. As an authoritative server, it will respond to queries about these domains coming both from internal and from external networks, so that not only local clients, but anyone can resolve these configured domains. Cache servers only respond to queries from internal networks. The configuration of this module is done through the DNS menu, where you can add as many domains and subdomains as required.
List of domains
See the local domain set during the installation or later through the DNS wizard. One of the TXT records of this domain contains a Kerberos authentication realm (concept similar to that of domain). In the service records (SRV) you can find information about the hosts and ports required for user authentication. Again, if you decide to remove this domain, it would be useful to replicate this information in the new domain. You can have simultaneously all the domains you want: this will not cause any problem for the previously mentioned authorization methods. To configure a new domain, display the form by clicking on Add new. You can configure the Domain name from here.
You will see that within the domain you can configure different names: in the first place the IP Addresses of the domain. A typical case is to add all Zentyal IP addresses to the local network interfaces as IP addresses of the domain. Once the domain has been created, you can define as many names (Type A) as required within the table Hostnames . For each one of these names Zentyal will automatically configure reverse resolution. Moreover, for each name you can define as many Alias as necessary. Again, you can associate more than one IP address to your hostname, that can help the clients to balance between different servers, for
that can help the clients to balance between different servers, for example, two replicated LDAP servers with the same information.
Adding a host
Normally the names point to the host where the service is running and the aliases to the services hosted. For example, the host amy.example.com has the aliases smtp.example.com and mail.example.com for mail services and the host rick.example.com has the aliases www.example.com and store.example.com, among others, for web services. Tip: When you add hosts or hosts alias to a domain, the domain name itself its implicit. So you will add www, not www.domain.example.
Additionally, you can define the mail servers responsible for receiving messages for each domain. In Mail exchangers you will choose a server from the list defined at Names or an external list. Using Priority , you can set the server that will attempt to receive messages from other servers. If the preferred server fails, the next one in the list will be queried.
It is also possible to set NS records for each domain or subdomain using the table Name servers .
T h e text records are DNS registers that will offer additional information about a domain or a hostname using plain text. This information could be useful for human use or, more frequently, to be consumed by software. It is extensively used in several anti-spam applications (SPF or DKIM).
To create a text record, go to the field TXT records of the domain. You can choose whether this record is associated with a specific hostname or the domain and its contents. It is possible to associate more than one text record to each domain or hostname. The service records provide information about the services available in your domain and which hosts are providing them. You can access the list of Service records through the field Services of the domain list. In each service record you can configure the Service name and its Protocol. You can identify the host that will provide the service with the fields Target and Target port. To provide better availability and/or balance the load you can define more than one record per service, in which case the fields Priority and Weight will define the server to access each time. The less priority, the more likely to be chosen. When two machines have the same priority level the weight will be used to determine which machine will receive more workload. The XMPP protocol, used mainly for instant messaging, uses these DNS records extensively. Kerberos also needs them for distributed user authentication in different services.
If you access to NTP, you can enable or disable the service, and choose the external servers that you want to synchronize to. By default, the list has already three preconfigured servers, chosen from the NTP project [3].
Once Zentyal is synchronised, you can offer your clock timing using the NTP service, generally through DHCP. As always, you must not forget to check the firewall rules, as NTP is usually enabled only for internal networks. [3] http://www.pool.ntp.org/en/
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Common options
Once you click on the configuration option of one of these interfaces, the following form will appear:
The following parameters can be set in the Common options tab. Default gateway : This is the gateway that clients will use to communicate with destinations that are not on your local network, such as the Internet. Its value can be Zentyal, a gateway set Network Routers or a Custom IP address . Search domain: This parameter can be useful in a network where all the hosts are named under the same subdomain. Thus, when attempting to resolve a domain name unsuccessfully (for example host), a new attempt would be carried out by adding the search domain at the end (host.zentyal.lan ). Primary name server: It specifies the DNS server that clients will use first when they have to resolve a domain name. Its value can be Local Zentyal DNS or the IP address of another DNS server. If you select your own Zentyal as the DNS server, make sure that the DNS module [5] is enabled. Secondary name server:
Secondary name server: DNS server to be used by clients in case primary DNS server is unavailable. Its value must be an IP address of a DNS server. NTP server: NTP server that clients will use to synchronise their system clock. It can be None, Local Zentyal NTP or the IP address of another NTP server. If you select your own Zentyal server as the NTP server, make sure that the NTP module [6] is enabled. WINS server: WINS server (Windows Internet Name Service) [7] that clients will use to resolve names on a NetBIOS network. It can be None, Local Zentyal or another Custom. If you select your own Zentyal server as the WINS server, make sure that the File Sharing module [8] is enabled. Under these options, you can see the dynamic ranges of addresses and static allocations. For the DHCP service to work properly, you should at least have a range of addresses to distribute or static allocations; otherwise the DHCP server will not allocate IP addresses even when listening on all network interfaces.
Address ranges and static addresses available for assignment from a certain interface are determined by the static address assigned to that interface. Any available IP address of the subnet can be used in ranges or static allocations. In order to add a range in the Range section you have to introduce a name to identify the range and the values you want to assign within the range listed above. You can perform static assignment of IP addresses to specific physical
You can perform static assignment of IP addresses to specific physical addresses in the Fixed addresses section. To fill this section you need an object which members are pairs of host IP addresses (/32) and MAC addresses. You can create this object from Network Objects or directly in the quick menu offered in the DHCP interface. An address assigned in this way can not be part of any range. You can add an optional Description for the allocation as well. You can se DHCP clients with dynamic allocations (static allocations will not be shown) thanks to a widget that will appear in the Dashboard:
See Domain Name System (DNS) section for details. See Time synchronization service (NTP) section for details. http://en.wikipedia.org/wiki/Windows_Internet_Name_Service See File sharing and authentication service section for details.
To use this option, you must go to the tab Dynamic DNS options and to enable the feature, the DNS module must be enabled as well. You must have both Dynamic domain and Static domain: both will be added automatically to the DNS configuration. The dynamic domain will host the names of those machines which IP addresses belong to the range and the name associated is the one sent by the DHCP client, usually the host name. If none is sent, the pattern dhcp-<offered-IPaddress>.<dynamic-domain> will be used. If there are any conflicts with a static allocation, the established static address will be overwritten manually. As to the static domain, the host name will follow this pattern: <name>.<static-domain>. The name will be the one registered in the object used in the static allocation.
Advanced options
The dynamic address allocation has a time limit. After expiry of that time a renewal must be requested (configurable in the Advanced options tab). This time varies from 1800 seconds to 7200. This limitation also applies to the static allocation. Zentyal supports remote boot for thin clients through DHCP. In the Advanced options tab you can configure a thin client that will be published through DHCP. If Zentyal is not used as a thin client server, in Host select the remote host and in File route select the route to find the image within the server.
the image within the server. In case Zentyal is used as a thin client server, choose image Architecture. You can also choose if you want to use thin or fat client [10]. To do this, you must have created the mentioned image previously, as well as have carried out the rest of the configurations that will be explained in the Thin client service (LTSP). [10] Detailed information regarding the differences between thin and fat clients: https://help.ubuntu.com/community/UbuntuLTSP/FatClients
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After this you are informed that Zentyal will proceed with the creation of the image. You can follow the progress through a widget available in the Dashboard .
Once the process has finished, you can see the list of available images by returning to the Thin clients tab Create thin client images .
As you can see, it is possible to update the image. This will allow to update the core of the operating system or the local applications within the image. Through this menu you can also configure those applications that will be considered as local applications.
The local applications will allow to run some applications in the thin client hardware. This can be useful option if the applications are creating too much load for the server or network traffic. As you can see in the following section, to make this work, it is necessary to enable the Local applications in the General configuration tab. [6] https://help.ubuntu.com/community/UbuntuLTSP/FatClients In the context of LTSP you can find a series of differences between thin clients and fat clients. The most important differences are: Fat clients use their own RAM and CPU to run processes. In fat clients the home directories will be mounted locally, in thin clients they are accessed remotely. In fat clients the desktop environment is installed and run locally.
Limit to one session per user: Prevent the same user having simultaneously.
multiple
open
sessions
Network compression: Send the network traffic compressed, useful to reduce the network load at the expense of higher computing load. Local applications : Allow applications that will be run on thin clients. Local devices : Allow the use of local appliances, such as USB memories, from thin clients. AutoLogin: As you will see in the section AutoLogin, this option will allow login depending on the network MAC in the thin client. Guest Login: Here you can decide whether limited login will be possible without a personal account. Sound: The thin client will be able to reproduce sound if this option is enabled. Keyboard layout: Mapping between keys and characters to apply. Time server: Server to update the time in the clients, by default it will be the same as used for the images. Shutdown time: In some cases you might want to switch off at a specific time a room of thin clients, this option allows you to specify the time FAT Client RAM Threshold (MB): The clients that were provided a fat client image, but do not reach this RAM threshold will behave like thin clients. T h e LTSP server associated with the thin client module of Zentyal
T h e LTSP server associated with the thin client module of Zentyal counts on many more advanced configuration options. In case you want to use one of the options not mentioned here, the interface gives you the option to add it as a name-value pair in the lower part of the form Other options [7]. [7] http://manpages.ubuntu.com/manpages/precise/man5/lts.conf.5.html
Automatic login
This configuration might be useful if, as usual in LTSP, the computers are used randomly by different people. For example, if you have a computer in a computer class that any person can use, you can avoid management of personal passwords.
Profile configuration
You might want to deploy a infrastructure where from a central server you can serve different images and/or configurations, depending on the network objective that you wish to serve. To do this, Zentyal offers the possibility to configure profiles.
Configuration profiles
Each one of these profiles will have some associated clients, that will be defined through the Zentyal objects High-level Zentyal abstractions.
Through the configuration form associated with the profile (similar to the general configuration), you can decide whether for each one of the parameters you want to apply the values defined in the general configuration or other specific values.
Once the DHCP is configured, you will need to make sure that you clients have Network boot as the first boot option, generally this is configured through the BIOS of the computer. To boot over the network, your DHCP server will redirect it to the TFTP server that has the image:
When the load finishes, you have your thin client running:
When the load finishes, you have your thin client running:
Obviously the users that can login in the thin client will be configured through Zentyals Directory Service (LDAP) module.
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When setting the expiration date you have to take into account that at the moment of expiration all certificates issued by this CA will be
the moment of expiration all certificates issued by this CA will be revoked, stopping all services depending on those certificates. Once the CA has been initialised, you will be able to issue certificates. The required data are the Common Name of the certificate and the Days to expire. This last field is limited by the fact that no certificate can be valid for a longer time than the CA. In case you are using the certificate for a service such as a web server or mail server, the Common Name of the certificate should match the domain name of that server. For example, if you are using the domain name zentyal.home.lan to access the web administrative interface in Zentyal, you will need a certificate with the same Common Name. In case you are setting a user certificate, the Common Name will usually be the users email address. Optionally, you could set Subject Alternative Names [6] for the certificate. These are useful when setting common names to a certificate: a domain name or an IP address for a HTTP virtual host or an email address when signing email messages. Once the certificate is issued, it will appear in the list of certificates and it will be available for the administrator and for the rest of modules. Through the certificate list you can perform several actions on the certificates: Download the public key, private key and the certificate. Renew the certificate. Revoke the certificate. Reissue a previously revoked or expired certificate.
The package with the keys contains also a PKCS12 file with the private key and the certificate and it can be installed directly into other programs such as web browsers, mail clients, etc. If you renew a certificate, the current certificate will be revoked and a new one with the new expiration date will be issued. And if you renew the CA, all certificates will be renewed with the new CA trying to keep the old expiration date. If this is not possible because it is after the date of expiry of the CA, then the date of expiration is set as the one of the CA.
Renew a certificate
If you revoke a certificate you will not be able to use it anymore as this action is permanent and it can not be undone. Optionally, you can select the reason of the certificate revocation: unspecified: reason non specified, keyCompromise: the private key has been compromised, CACompromise: the private key for the certification authority has been compromised, affilliationChanged: the issued certificate has changed its affiliation to another certification authority from other organization, superseded: the certificate has been renewed and it is now replaced by a new one, cessationOfOperation: the certification authority has ceased its operations, certificateHold: certified suspended, removeFromCRL: currently unimplemented, it provides delta CRLs support, that is, lists of certificates whose revoked status has changed.
Revoke a certificate
When a certificate expires all the modules are notified. The expiration date of each certificate is automatically checked once a day and every time you access the certificate list page. [5] http://en.wikipedia.org/wiki/ISO_3166-1 [6] For more information about subject alternative names, visit http://www.openssl.org/docs/apps/x509v3_config.html#Subject_Alternative_Name
Services Certificates
On Certification Authority Services Certificates you can find the list of Zentyal modules using certificates for their operation. Each module generates its own self-signed certificates, but you can replace them with others issued by your CA. You can generate a certificate for each service by defining its Common Name. If a previous certificate with the name does not exist, the CA will create it automatically.
Services Certificates
Once enabled, you need to restart the service to force the module to use the new certificate. This also applies if you renew a certificate for a module. As mentioned before, to use the secure version of multiple protocols (web, email, etc.) it is important that the name that appears in the Common name of the certificate matches with the name requested by the client. For example, if the Common name of your web certificate is
the client. For example, if the Common name of your web certificate is host1.example.com and the client types in https://www.example.com, the browser will show a security alert and the certificate is not considered valid.
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The goal is to connect the data server with other 2 remote clients (sales person and CEO) and also the remote clients to each other. First, you need to create a Certification Authority and individual certificates for the two remote clients. You can do this through Certification Authority General. Note that you also need a certificate for the VPN server. However, Zentyal will create this certificate automatically when you create a new VPN server. In this scenario, Zentyal acts as a Certification Authority .
Once you have the certificates, then configure the Zentyal VPN server by selecting Create a new server. The only value you need to enter to create a new server is the name. Zentyal ensures the task of creating a VPN server is easy and it sets the necessary values automatically.
The following configuration parameters are added automatically and can be changed if necessary: port/protocol, certificate (Zentyal will create one automatically using the VPN server name) and network address . The VPN network addresses are assigned both to the server and the clients. If you need to change the network address you must make sure that there is no conflict with a local network. In addition, you will automatically be notified of local network detail, i.e. the
you will automatically be notified of local network detail, i.e. the networks connected directly to the network interfaces of the host, through the private network. As you can see, the VPN server will be listening on all external interfaces. Therefore, you must set at least one of your interfaces as external at Network Interfaces . In this scenario only two interfaces are required, one internal for LAN and one external for Internet. If you want the VPN clients to connect between themselves by using their VPN addresses, you must enable the option Allow connections among clients . In most of the cases you can leave the rest of the configuration options with their default values.
In case more advanced configuration is necessary: VPN address : Indicates the virtual subnet where the VPN server will be located and the clients it has. You must take care that this network does not overlap with any other and for the purposes of firewall, it is an internal network. By default 192.168.160.1/24 , the clients will get addresses .2 ,*.3*, etc. Server certificate:
Server certificate: Certificate that will show the server to its clients. The Zentyal CA issues by default a certificate for the server, with the name vpn<yourvpnname>. Unless you want to import an external certificate, usually you maintain this configuration. Authorize the client by the common name: Requires that the common name of the client certificate will start with the selected string of characters to authorize the connection. TUN interface: By default a TAP type interface is used, more similar to a bridge of Layer 2. You can also use a TUN type interface more similar to a IP node of Layer 3. Network Address Translation (NAT): It is recommended to enable this translation if the Zentyal server that accepts the VPN connections is not a default gateway of the internal networks to which you can access from the VPN. Like this the clients of these internal networks respond to Zentyals VPN instead of the gateway. If Zentyal server is both the VPN server and the gateway (most common case), this option is indifferent. Redirect gateway : If this option is not checked, the external client will access through the VPN to the established networks, but will use his/her local connection to access to Internet and/or rest of the reachable networks. By checking this option you can achieve that all the traffic of the client will go through the VPN. The VPN can also indicate name servers, search domain and WINS servers to overwrite those of the client. This is specially useful in the case you have redirected the gateway. After having created the VPN server, you must enable the service and save the changes. Later you must check in Dashboard that the VPN server is running.
After this, you must advertise networks, i.e. routes between the VPN
After this, you must advertise networks, i.e. routes between the VPN networks and between other networks known by your server. These networks will be accessible by authorised VPN clients. To do this, you have to enable the objects you have defined, see High-level Zentyal abstractions, in the most common case, all internal networks. You can configure the advertised networks for this VPN server through the interface of Advertised networks .
Once you have done this, it is time to configure the clients. The easiest way to configure a VPN client is by using the Zentyal bundles installation packages that include the VPN configuration file specific to each user and optionally, an installation program. These are available in the table at VPN Servers , by clicking the icon in the column Download client bundle. You can create bundles for Windows, Mac OS and Linux clients. When you create a bundle, select those certificates that will be used by the clients and set the external IP addresses to which the VPN clients must connect. As you can see the image below, you have one main VPN server and up to two secondary servers, depending on the Connection strategy you will try establishing connection in order or trying a random one. Moreover, if the selected system is Windows, you can also add an OpenVPN installer. The Zentyal administrator will download the configuration bundles to the clients using the most appropriate method.
A bundle includes the configuration file and the necessary files to start a VPN connection. You now have access to the data server from both remote clients. If you want to use the local Zentyal DNS service through the private network, you need to configure these clients to use Zentyal as name server. Otherwise, it will not be possible to access services by the hosts in the LAN by name, but only by IP address. Also, to browse shared files from the VPN [3] you must explicitly allow the broadcast of traffic from the Samba server. You can see the users currently connected to the VPN service in the Zentyal Dashboard. You need to add this widget from Configure widgets , located in the upper part of the Dashboard .
[3] For additional information about file sharing go to section File sharing and authentication service
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General configuration
Given the limitations of the PPTP server, it is not currently possible to integrate the LDAP users, managed through Users and Groups , so it will be in the tab PPTP Users where you will define the list of users and its associated passwords that will be able to connect to the VPN PPTP server. Additionally, you can statically assign the same IP
PPTP server. Additionally, you can statically assign the same IP address to a user inside the VPN subnet, using the configuration field IP Address .
PPTP Users
As usual, before being able to connect to your PPTP server, you have to check that the current rules of the firewall allow the connection to the PPTP server, which includes the 1723/TCP port and the GRE protocol.
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IPsec connections
In sid e Configuration, and the General tab you will define the Zentyals IP address that you will use in each connection to access the external subnet, the local subnet behind Zentyal that will be accessible through the VPN tunnel, the remote IP address you will contact in the other end of the tunnel and the local subnetwork you will have available in the other end. If you want to configure a tunnel between two networks using IPsec, both ends must have a static IP address. Currently Zentyal supports PSK authentication only (preshared key), which you can configure under PSK preshared key .
General configuration
In the Authentication tab you will configure the specific parameters of the tunnel authentication. This parameters determine the behaviour of the IPsec protocol and have to be identical in both ends of the tunnel. To learn more about the meaning of each one of the options, check IPsec specific documentation.
Authentication configuration
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Virtualization Manager
Zentyal offers easy management of virtual machines by integrating the KVM [1] solution. [1] http://en.wikipedia.org/wiki/Kernel-based_Virtual_Machine
After this, you have a configuration row associated with your new machine.
The next step will be configuring your new virtual machine, through the Settings column, where you will find the following tabs: System Settings It allows you to define the architecture (32 or 64 bits). You can also define the size of the RAM memory allocated for this machine in megabytes. By default this value is 512, or half the available memory if you have less than 1GB in the real host.
Network Settings It contains the list of network interfaces of the virtual machine, which can be configured as NAT (only Internet access), in bridged mode with one of the host system interfaces or forming an isolated internal network, which name you have to define, so other virtual machines will be able to connect. If you uncheck the Enabled checkbox, you can temporally disable any of the configured network interfaces. As you can see below, it is possible to modify also the MAC address associated to this interface.
VM network settings
Device Settings It contains the list of storage drives associated with the machine. You can associate CDs or DVDs (providing the path to an ISO image), and also hard drives. For the hard drives, you can also provide a image file of either KVM or VirtualBox, or just specify the size in megabytes and an identifier name and Zentyal will create the new empty disk. By unchecking the checkbox Enabled, you can temporally disconnect any of the drives without deleting them.
Device settings
In the Virtual Machines section you can see, from left to right, the following actions you can execute over a machine:
Besides the delete and edit buttons, you can carry out the following actions: View Console It will open a pop-up window where you can access to the terminal of the virtual machine, using the VNC protocol. Start/Stop It allows you to start or stop the machine, depending on its current state. In case the machine is in Pause state, the start button will resume execution. Pause/Continue From here you can pause the execution of the machine while it is running, without losing the running state. Once the machine is pause, you can click the same button to resume execution. At the top left you can also see an indicator that be either red, yellow or green depending whether the machine is stopped, paused or running.
Zentyal Gateway
This chapter focuses on the functionality of Zentyal as a gateway. Offering more reliable and secure networks, bandwidth management and clear definition of connection and content policies. One of the main chapters is dedicated to the firewall module, which allows you to define connection management rules for both the incoming and outgoing traffic. To simplify the firewall configuration, you will categorize the types of traffic depending on their origin and destination, and you will also use your defined objects and services. You can define the traffic balancing of your gateways when accessing resources on the Internet, configuring the protocols associated with each gateway, wan-failover safety politics and bandwidth restrictions for some types of traffic, like P2P. Using RADIUS, you can authenticate the users in your network, is specially useful if you want to avoid the security problems associated with symmetric password on wireless networks. Another needed service in most of the deployments is the HTTP Proxy. This service allows you to speed up your Internet connection, storing a web cache and establishing advanced access politics. The Captive Portal with bandwidth monitoring allows you to give access to a set of users, redirecting all the web traffic to your registration webpage. It sports real-time reports of connected users and their consumed traffic.
Thanks to the IDS module you can stablish heuristics to automatically detect a diverse group of security threats, in both internal and external networks.
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Firewall
Zentyal uses the Linux kernel subsystem called Netfilter [2] in the firewall module. Functionality includes filtering, package marking and connection redirection capabilities. [2] http://www.netfilter.org/
External interface
The default policy for external interfaces is to deny any new connections. On the other hand, for internal interfaces, Zentyal denies all the connection attempts, except the ones that are targeted to services defined by the installed modules. The modules add rules to the firewall to allow these connections. These rules can be modified later by the system administrator. An exception to this are the connections to the LDAP server, which add a rule but it is configured to deny the connection for security reasons. The default configuration for connections to hosts outside the network and connections from the
connections to hosts outside the network and connections from the server itself is allow all. Definition of firewall policies can be made from: Firewall Packet filtering. Five different sections are available for configuration depending on the work flow of the traffic you are addressing: Traffic from internal networks to Zentyal (example: allow access to the file server from the local network). Traffic between internal networks and from internal networks to the Internet (example: restrict access to Internet or to specific addresses to some internal clients and restrict communication between internal networks) Traffic from Zentyal to external networks (example: allow to download files using HTTP from the server itself). Traffic from external networks to Zentyal (example: allow the mail server to receive messages from the Internet). Traffic from external networks to internal networks (example: allow access to a internal server from the Internet). You have to take into account that the last two types of rules could compromise the security of Zentyal and the network, so you must be very careful when modifying them.
Studying the image above, you can determine which section you will need depending on the type of traffic you want to control in the firewall. The arrows only signal the source and destination, naturally, all the traffic must go though Zentyals firewall in order to be processed. For example, the arrow Internal Networks which goes from LAN 2 to Internet, means that one of the LAN hosts is the source and the host in the Internet is the destination, but the connection will be processed by Zentyal, which is the gateway for that host. Zentyal provides a simple way to define the rules that will compose the firewall policy. The definition of these rules uses the high-level concepts as defined in Network services section to specify which protocols and ports to apply the rules and in Network objects section to specify to which IP addresses (source or destination) are included in rule definitions.
Normally, each rule has a Source and a Destination which can be Any , an IP address or an Object in case more than one IP address or MAC address needs to be specified. In some sections the Source or Destination are omitted because their values are already known, for example Zentyal will always be the Destination in the Traffic from internal networks to Zentyal section and always the Source in Traffic from Zentyal to external networks Additionally, each rule is always associated with a Service in order to
Additionally, each rule is always associated with a Service in order to specify the protocol and the ports (or range of ports). The services with source ports are used for rules related to outgoing traffic of internal services, for example an internal HTTP server. While the services with destination ports are used for rules related to incoming traffic to internal services or from outgoing traffic to external services. Is important to note that there is a set of generic labels that are very useful for the firewall like Any to select any protocol or port, or Any TCP, Any UDP to select any TCP or UDP protocol respectively. The more relevant parameter is the Decision to take on new connection. Zentyal allows this parameter to use three different decisions types. Accept the connection. Deny the connection, ignoring incoming packets and telling the source that the connection can not be established. Register the connection event and continue evaluating the rest of the rules. This way, using Maintenance Logs -> Log query > Firewall you can check which connections were attempted. The rules are inserted into a table where they are evaluated from top to bottom. Once a rule accepts a connection, the rest are ignored. A generic rule at the beginning of the chain can have the effect of ignoring a more specific one that is located later in the list, this is why the order of rules is important. You can also apply a logical not to the rule evaluation using Inverse match in order to define more advanced policies.
For example, if you want to register the connections to a service, first you use the rule that will register the connection and then the rule that will accept it. If these two rules are in inverse order, nothing will be registered, because the first rule has already accepted the connection. Following the same logic if you want to restrict the access to the Internet, first restrict the desired sites or clients and then allow access to the rest, swapping the location of the rules will give complete access to every client. By default, the decision is always to deny connections and you have to
add explicit rules to allow them. There are a series of rules which are automatically added during installation to define an initial version of firewall policies: allow all the outgoing connections to external networks to the Internet, from the Zentyal server (in Traffic from Zentyal to external networks ) and also allow all the connections from internal to external networks (in Traffic between internal networks and from internal networks to Internet). Additionally, each installed module adds a series of rules in sections Traffic from internal networks to Zentyal and Traffic from external networks to Zentyal, normally allowing traffic from internal networks and denying from the external networks. This is made implicit, but it simplifies the firewall management by allowing the service. Only the parameter Decision needs to be changed and you do not need to create a new rule. Note that these rules are added during the installation process of a module only, and they are not automatically modified during future changes. Finally, there is an additional field Description used to add a descriptive comment about the rule policy within the global policy of the firewall.
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Routing
Zentyal uses the Linux kernel subsystem for the routing, configured using the tool iproute2 [1]. [1] http://www.policyrouting.org/iproute2.doc.html
Adding a Gateway
Enabled: Indicates whether this gateway is effectively working or if it is disabled. Name: Name used to identify the Gateway. IP Address : IP Address of the gateway. This address has to be directly accessible from the host Zentyal is installed on, this means, without other routers in the middle. Weight The heavier the weight, more traffic will be sent using this gateway if you have traffic balancing enabled. For example, if the first gateway has a weight of 7 and the second one has a weight of 3, 7 bandwidth units will go through the first one per each 3 bandwidth units that go through the second one, in other words, 70% of the traffic will use the first gateway and the remaining 30% will use the other one. Default If this option is enabled, this will be the default gateway. If you have configured interfaces as DHCP or PPPoE [2] you can not add a gateway explicitly for these, because they are automatically managed. Nevertheless, you can still enable or disable them by editing the Weight or choosing whether one of them is the Default, but it is not possible to edit any other attributes.
List of gateways
Additionally Zentyal may need a proxy in order to access the Internet, for example, for software and antivirus updates, or for HTTP proxy redirection. In order to configure this external proxy, go to Network Gateways . Here you can specify the address for the Proxy server and also the Proxy port. A User and Password can be specified if the proxy requires them. [2] http://en.wikipedia.org/wiki/PPPoE
Once you have configured the rates, you can stablish the shaping rules accessing Traffic Shaping Rules , where you can see two different types of rules: Rules for Internal Networks and Rules for External Networks. If the external network interface is shaped, from the point of view of the user you are limiting Zentyal output traffic to the Internet. If, however,
user you are limiting Zentyal output traffic to the Internet. If, however, you shape an internal network interface, then the Zentyal output to internal networks is limited. The maximum output and input rates are given by the configuration in Traffic Shaping Interface Rates . As you can see, shaping input traffic is not possible directly, because input traffic is not predictable nor controllable most of the time. There are specific techniques taken from various protocols used to handle the incoming traffic. TCP, by artificially adjusting the window size for the data flow in the TCP connection as well as controlling the rate of acknowledgements (ACK) segments being returned to the sender.
You can add rules for each network interface in order to give Priority (0: highest priority, 7: lowest priority), Guaranteed rate or Limited rate. These rules apply to traffic bound to a Service, a Source and/or a Destination of each connection.
Additionally, it is possible to install the component Layer-7 Filter which allows you to configure a more complex analysis of the traffic shaping, based on identifying the last level protocols by their content rather than the port. As you can see when you install this component, you can use this filter by choosing Application based service or Application based service group as Service. The rules based on this type of filtering are more effective than the ones that just check the port, given that you may have servers configured to provide the service on non-default ports. This will be unnoticed if you do not analyze the traffic itself. It is expected that this type of analysis usually means a heavier processing load for the Zentyal server.
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To configure the service, go to RADIUS in the left menu. Here you can define if All users or only the users that belong to a specific group will be able to access the service. All the NAS devices that are going to send authentication requests to Zentyal must be specified in RADIUS clients . For each one you can define: Enabled: Whether the NAS is enabled. Client: Name for this client, similar idea to the host name. IP Address : The IP address or range of IP addresses from where it is allowed to send requests to the RADIUS server. Shared password: Password to authenticate and cypher the communications between the RADIUS server and the NAS. This password must be known for both sides.
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HTTP Proxy
Its possible to configure which domains are not going to be stored in the cache. For example, if you have local web servers, you will not improve the access storing a cache and you will waste memory that could be used for storing remote elements. If a domain is in the cache exemption list, the data will be retrieved delivered directly to the browser. You can define this domains in Cache exemptions Also, you may want to server some web pages directly from the original server, for the privacy of your users or just because they dont operate correctly behind a proxy. For these cases, you can use the Transparent Proxy Exemptions . The feature Enable Single Sign-On (Kerberos) will allow you to automatically validate the user, using the Kerberos ticket created at session log in. You can find more details of this authentication scheme at File sharing and authentication service. Warning: If you are going to use automatic authentication with Kerberos, you have to enter the domain name of the server in the clients browser configuration, never the IP address. The HTTP Proxy is able to remove the advertisement from the web pages as well. This will save bandwidth and remove distractions, or even security threats. To use this feature you only have to enable Ad Blocking.
Blocking.
Access Rules
Once you have decided your general configuration for the proxy, you have to define the access rules. By default you will find a rule in HTTP Proxy Access Rules which allows all access. Similarly to the Firewall, the implicit rule is to deny, and the upper rule will have preference if several can apply to a given traffic.
Using the Time Period you can define in which moment the rule will apply, days of the week and hours. The default is all times. The Source is a really flexible parameter, it allows you to configure if this rule will apply to an Object or to the members of a specific Group (remember that group access rules are only available if you are using a Non Transparent Proxy). You can also apply a rule to all the traffic going through the proxy. Warning: Because of some limitation in DansGuardian its not possible to perform certain mixes of group-based rules and objectbased rules. Zentyals interface will warn you if it detects one of this cases. Again, similarly to the Firewall once the traffic has matched one of the rules, you have to specify a Decision , in the case of the Proxy you have three options: Allow all: Accepts all the traffic without making any check, it still allows the user to have a web cache and the administrator to have an access log. Deny all: Denies all the connection attempts to the web.
Deny all: Denies all the connection attempts to the web. Apply filter profile: For each request, it will check that the contents dont violate any of the filters defined in the profile, we will talk about the available filters in the next section. Lets study the following example:
Anyone will be able to access without any restriction during the weekends, because is the upper-most rule. At any other time, the requests coming from the Marketing object will have to be approved by the filter defined in strict_filter, the request coming from the object Developers will access without restrictions. The request not matching with any of this rules will be denied.
Filter profiles
You can filter web pages with Zentyal depending on their contents. You can define several filter profiles from HTTP Proxy Filter Profiles .
If you go to the Configuration of one of this profiles, you can specify different criteria to adjust the content filters. In the first tab you can find the Threshold and the antivirus filters. To have the antivirus checkbox
available you need to have the antivirus module installed and enabled.
Filter configuration
This two filters are dynamic, which means that they will analyse any web page to find inappropriate content or viruses. The threshold can be adjusted to be more or less strict, this will influence the number of inappropriate words it will tolerate before rejecting a web page. In the next tab Domains and URLs you can statically decide which domains will be allowed in this profile. You can Block sites specified only as IP to avoid bypassing the proxy by just typing IP addresses and you can also decide to Block not listed domains and URLs if you want to define a whitelist in the domain list below this options.
Finally, at the bottom you have the list of rules, where you can specify which domains you want to accept or deny. To use the Domain categories you need, in first place, to load a categorized domain list. You can load this list from HTTP Proxy Categorized list.
Categorized list
Once you have configured the list, you can choose which category will be denied from Domain Categories
Using the two left tabs you can select which types of contents or files will be accepted by this profile, either using MIME types or file extensions. The MIME [3] types are a format identifier for Internet, for example application/pdf.
As you can see in the image above, the column Allow allows you to configure whether the default behaviour will be to deny or to accept a given type. [3] http://en.wikipedia.org/wiki/Mime_type You will find a similar interface to configure allowed file extensions:
Bandwidth Throttling
Bandwidth Throttling
Zentyals Proxy allows you to implement a flexible limit to control the bandwidth used by your users while browsing the web. This limit is based on the Token Bucket algorithms [4]. You have a bucket with a bandwidth reserve and a refilling speed. The emptying speed will depend on the users download. If the user uses the connection sensibly, the bucket will refill faster than he/she empties it, so there will be no penalization. If the user start to empty the bucket much faster than the refilling rate, it will empty and then he/she will have to settle with just the refilling speed. For each bandwidth throttling rule you configure, you have two types o f buckets available: global and per client. Each client will consume their personal buckets and everyone included in the object will consume the global bucket. Tip: This type of algorithms are useful to allow medium size downloads, if they are not sustained over the time. For example, in an education context, you can allow to download PDFs, this will consume part of the bucket but will download at maximum speed. If an user tries to download using P2P, he/she will consume the bucket very quick.
Bandwidth Throttling
[4] http://en.wikipedia.org/wiki/Token_bucket
Copyright 2004-2012 Zentyal S.L.
Captive Portal
Zentyal implements a Captive Portal service, which allows you to limit the access to the network from the internal interfaces .
Group If you define a group, only users belonging to it will be allowed to access through the captive portal. By default access is allowed to all registered users. HTTP port and HTTPS port You can find the web redirection service under HTTP port, and the registration portal in HTTPS port. Zentyal will automatically redirect the web requests to the registration portal, located in https://ip_address:https_port/ Captive interfaces Here you can find a list of all the internal network interfaces. The captive portal will limit the access to the interfaces that are checked in this list. You can also see a form that allows you to limit the bandwidth to a given amount over a given time interval. To use this option, you have to have the module Bandwidth Monitor installed and enabled. If you have enabled a limit, after enabling the captive limit over one of the interfaces, the Bandwidth Monitor will also be enabled over the same interface. You can see the configuration and reports going to Network Bandwidth Monitor.
Exceptions
Exceptions
You can set up exceptions to the captive portal, so that certain Objects or Services will be able to access the external network without having to pass through the log-in forms.
List of Users
The Current users tab contains a list of the users which are currently registered in the captive portal.
Current users
The following information for each user is available: User Name of the registered user. IP address
IP address of the user Bandwidth use (Optional) If the Bandwidth Monitor module is enabled, this field will show the bandwidth use (in MB) of the user for the configured period. From this list it is also possible to kick the users or Extend Bandwidth Quota their credit. Kicking the user will instantly close the users session, leaving him without Internet access. Extending the quota will add the default quota to his/her current credit.
After a successful login, a pop-up window will be shown to the user. This window keeps the user session open, so it should be kept open until the user disconnects from the Captive Portal. Tip: Most browsers will automatically block the pop-up , you have to always allow pop-ups from Zentyal.
Session window
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In the Rules tab you have a table preloaded with all the Snort rulesets installed on your system. A typical set of rules is enabled by default. You can save CPU time disabling those rules you are not interested in, for example, those related to services not available in your network. If you have extra hardware resources you can also enable additional rules.
IDS rules
IDS Alerts
So far the basic operation of the IDS module has been described. This is not very useful by itself because you will not be notified when the system detects intrusions and security attacks against the network. As you are going to see, thanks to the Zentyal logs and events system, this notification can be made simpler and more efficient. The IDS module is integrated with the Zentyal logs module so if the latter is enabled, you can query the different IDS alerts using the usual procedure. Similarly, you can configure an event for any of these alerts
procedure. Similarly, you can configure an event for any of these alerts to notify the systems administrator. For additional information, see the Logs chapter.
Copyright 2004-2012 Zentyal S.L.
Zentyal Office
This section explains some of the services offered by Zentyal as an office server. In particular; its ability to manage network users in a centralised way, the sharing of files and printers, automatized sign-on on different services, web applications and backups for the user data. Directory services allow you to manage user permissions within an organisation in a centralised way. Meaning that users can authenticate into the network securely. Also, you can define a hierarchical structure controlling the access to the organisations resources. Finally, thanks to the master/slave architecture integrated within Zentyal, centralised user management can be applied to large organisations with multiple network locations. File sharing and establishing access control for users and groups, is one of the most important features of an office server and it greatly eases access to workgroup documents in an intuitive way. Security policy allows the protection of critical files within an organisation. Moreover, many businesses use Web applications installed on an HTTP server spanning different domain names allowing HTTPS connections. Sharing printers, using user and group permissions is also a very important service in any organisation, since this allows you to optimise the resources usage and availability. Finally, the backups tools for both Zentyal configuration and users date is without any doubt a critical and indispensable tool in any enterprise server to ensure the recovery process after a failure or mishap
enterprise server to ensure the recovery process after a failure or mishap of your systems, protecting you from data loss and downtime.
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Base of the domain names in this server. Root DN: Domain name of the server root. Password: The password of other services and applications that want to use this LDAP server. If you want to configure a Zentyal server as a slave of this server, this is the password that will be used. Users DN: Domain name of the users directory. Groups DN: Domain name of the groups directory. In the lower part you can establish some PAM settings
Enabling PAM, you will allow the users managed by Zentyal to also act as normal system users, making possible to start sessions in the server (for example SSH and SFTP). In this section you also specify the default command interpreter for your users. This option is initially configured as nologin , blocking the users from starting sessions. Changing this options will not modify the existing users in the system, and will only be applied to the users created after the change.
User name: Name of the user on the system, it will be the name used in the authentication processes. Name: Name of the user. Surname: Surname of the user. Comment: Additional information about the user. Password: Password that will be used in the authentication processes. This information will have to be typed twice to avoid typing errors. Group: Is possible to add the user to a group during the creation process. From Users and Groups Users you can obtain a list of the users, edit or delete them.
While editing a user, you can change all the details, except the user name and the information that is associated with the installed Zentyal modules. These contain some specific configuration details assigned to users. You can also modify the list of groups that contain this user.
Editing a user
Editing a user you can: Create an account for the jabber server. Create an account for the filesharing or PDC with a personalised quota. Create an e-mail account for the user and alias for it. Assign a telephone extension for the user. Enable or disable the user account for Zarafa and check if it has administrator rights. You can create a group from the Users and groups Groups menu. A group will be identified by its name, and can also contain a description.
Going to Users and groups Groups you can see all the existing groups, edit or delete them. While you are editing a group, you can choose the users that belong to the group, and also the information associated with the modules in Zentyal that have some specific configuration associated with user groups.
Editing a group
Among other things, with users groups is possible to: Have a directory shared between the members of the group. Create an alias for a mail address that will forward to all the users of a group. Assign access permissions of different groupware applications to the users of a group.
Users corner
User editable data
The users data can only be modified by the Zentyal administrator, which can be inefficient when the number of users to be managed becomes too big. Administration tasks like changing the password of a
becomes too big. Administration tasks like changing the password of a user can be very time consuming. For this reason, you need the Users corner. This corner is a Zentyal service designed to allow the users to change their own data. This functionality has to be enabled like the rest of the modules. The users corner is listening on another port different to other processes to enhance the system security.
The user can access the User corner using the URL: https://<Zentyal_ip>:<usercorner_port>/ Once the user enters his/her name and password, he/she can perform changes in his personal configuration. Users corner offers the following functionality: Change the current password. Configure the voice mail for the user. Configure an external personal account to retrieve the mail and synchronise it with the content of the mail server in Zentyal.
The domain is set to work within the Windows local network, and the NetBIOS name is used to identify the Zentyal server. You can use a long description to describe the domain. To create a shared directory, use File Sharing Shares and click Add new.
Enabled: Leave it checked if this directory needs to be shared. Disable to stop sharing. Share name: The name of the shared directory. Share path: Directory path to be shared. You can create a sub-directory within the Zentyal specific directory /home/samba/shares, or use an existing file system pathway by selecting Filesystem path. Comment: A more detailed description of the shared directory simplifies
A more detailed description of the shared directory simplifies management of shared assets. Guest access : Enabling this option allows a shared directory to be accessible without authentication. Any other access settings will be ignored.
List of shares
Shared directories can be edited using Access control. By clicking on Add new, you can assign read, read/write or administration permissions to a user or group. If a user is a shared directory administrator, he/she can read, write and delete any user files within that directory.
You can also create a share for a group using Users and Groups Groups . All group members will have access: they can write their own files and read all the files in the directory.
If you want to store deleted files in a special directory called RecycleBin , you can check the Enable recycle bin box using File Sharing Recycle bin. If you do not want to use this for all shared resources, add exceptions using Resources excluded from Recycle Bin. Other default settings for this feature, such as the directory name, can be modified using the file /etc/zentyal/samba.conf .
Recycle bin
Using File Sharing Antivirus virus scanning of shared resources can be enabled and disabled. Exceptions can also be defined where virus scanning is not required. To use this feature the Zentyal antivirus module must be installed and enabled.
Authentication server
If the Roaming Profiles option is enabled, the server will not only authenticate users, but will also store their profiles. These profiles contain all the user information, including Windows preferences, Outlook email accounts and the Documents folder. When a user logs in, the user profile will be retrieved from the domain controller. Therefore, the user will have access to their work environment on multiple computers. Before enabling this option, you must consider that the user information can be several gigabytes in size. You can also configure the drive letter to which the personal user directory will be linked after authenticating against the domain. If you want to configure your Zentyal server as an Additional Domain Controller of an existing Active Directory , you will have to go to General Settings tab of the File Sharing menu. Here you will choose the Additional Domain Controller option, the FQDN name of the controller you want to join, the IP address of the DNS server that manages the domain, and finally, username and password needed to
manages the domain, and finally, username and password needed to join.
The FTP service provided by Zentyal is very easy to configure and it allows the provision of remote access to a public directory and/or personal directories of the system users. The default path of the public directory is /srv/ftp while all users have personal directories located within /home/user/. I n Anonymous access you can choose between three possible
I n Anonymous access you can choose between three possible configurations for the public directory: Disabled: No access is granted to anonymous users. Read only : Users can access the directory with an FTP client, but users are only allowed to list the files and download them. This configuration is appropriate when making content globally available for download. Read and write: Users can access the directory with a FTP client and anyone can add, modify, download and delete files from this directory. This configuration is not recommended unless you are very confident of what you are doing. Another configuration parameter Personal directories allows each Zentyal user access to their personal directory. In this case, you can also activate Restrict to Personal directories , which will prevent users to navigate the entire file system, only accessing the files and directories under /home/user. Using the SSL Support option, you can force the secure connection, make it optional or disable it. If it is disabled you will not be able to access securely, if it is optional the decision will depend on the client support and if it is forced, you will not accept clients that do not support it. As usual, before enabling this service, you must check that the neccesary firewall ports are open. Warning: You will need to enable PAM to allow your LDAP users to access the FTP server.
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the server using the POST method. The Host header is used to specify which domain you need to send the HTTP request. This allows different domains with different web pages to exist on the same server. The domains, therefore, will be resolved to the same IP address of the server - after reading the Host header the server can designate the virtual host or domain to which the request is addressed. There are several methods that clients can use to request data, although the most common ones are GET and POST: GET: Requests a resource. It is a harmless method as far as the server is concerned and does not cause any changes to the hosted web applications. HEAD: Requests data from a resource, like GET, but the response will not include the the body, only the header. Hence, it allows you to obtain metadata from the resource without downloading it. POST: Sends data to a resource that the server must process, through a web form, for instance. The data is included in the body of the request. PUT: Sends an item to be stored on a specific resource. It is used, for example, by WebDAV [4], a set of HTTP protocol methods which allow collaboration between users when editing and managing files. DELETE: Deletes the specified resource. Also used by WebDAV. TRACE: Informs the server that it must return the header sent by the client. This is useful to see whether the request has been modified on its way to the server, for example by an HTTP Proxy. The server response has the same structure as the client request, except for the first line. The first line contains <status code> <text reason>,
for the first line. The first line contains <status code> <text reason>, which is the response code and textual explanation of it. The most common response codes are: 200 OK: The request has been processed correctly. 403 Forbidden: The client does not have permission to access the requested resource. 404 Not Found: The requested resource was not found. 500 Internal Server Error: Server error has occurred, preventing the correct processing of the request.
By default, HTTP uses the TCP port 80 and HTTPS uses the TCP port 443. HTTPS is the HTTP protocol sent via SSL/TLS connection to guarantee encrypted communication and authentication of the server. The Apache [5] HTTP server is the most widely used on the Internet,
The Apache [5] HTTP server is the most widely used on the Internet, hosting more than 54% of all web pages. Zentyal uses Apache for its HTTP server module and for its administrative interface. [1] [2] [3] [4] [5] http://en.wikipedia.org/wiki/World_Wide_Web http://en.wikipedia.org/wiki/HTTP http://en.wikipedia.org/wiki/URL http://en.wikipedia.org/wiki/WebDAV http://httpd.apache.org/
In the General Configuration you can modify the following parameters: Listening port: HTTP port, by default port 80, the default port of the HTTP protocol.
protocol. SSL listening port: HTTPS port, by default port 443, the default port of the HTTPS protocol. You must enable the certificate for this service and change the Zentyal administrative interface port to another port if you want to use the port 443. Enable the public_html per user: If the users have a subdirectory called public_html in their personal directory, this option allows them to access it via the URL http://<zentyal>/~<user>/. Virtual servers or Virtual hosts is where you can define different domains associated to certain web pages. When you use this option to define a new domain, if the DNS module is installed, then the top level domain will be created. If a subdomain does not already exist, then it will be added. This domain or subdomain creates a pointer to the address of the first internal interface configured with a static address although you can modify the domain later if necessary. Besides being able to enable and disable each domain of the HTTP server, if SSL has already been configured, you can fix HTTPS connections to a domain or even force all the connections to work over HTTPS. T h e DocumentRoot or root directory for each page is in the /srv/www/<domain>/ directory. In addition, it is possible to apply a customised Apache configuration to each Virtual host by adding a file to the /etc/apache2/sites-available/user-ebox-<domain>/ directory.
Copyright 2004-2012 Zentyal S.L.
Printer management
The CUPS management port is by default 631 and you can access the management interface by using the HTTPS protocol via the network interface on which you have enabled CUPS to listen to. localhost can be used if you are operating directly on the Zentyal host. https://zentyal_address:631/admin For convenience, if you are using the Zentyal interface, you can access CUPS directly through the CUPS web interface link. For the authentication use the same username and password with which you use to access the Zentyal interface. Once you have logged onto the CUPS administration interface, you can add a new printer through Printers Add printer. The first step of the wizard used to add a new printer is, select the type of printer. This method depends on the printer model and how it is connected to your network. CUPS also provides a feature for the automatic discovery of printers. Therefore, in most cases it is possible that your printer is automatically detected thus making the configuration easier.
Add printer
Depending on the method you have selected, you might need to configure the connection parameters. For example, for a network printer, you must establish the IP address and the port as shown in the
printer, you must establish the IP address and the port as shown in the image.
Connection parameters
In the next step, you can specify the printers name that will be used to identify it later on, together with other additional descriptions of its features and placement. These descriptions can be any character string and their value will be only informational. On the other hand, the name can not include spaces nor special characters.
Later, you must set the manufacturer, model and which printer driver to use. Once you have selected the manufacturer, a list of available models will appear, with different drivers for each model on the right, separated by a slash. You also have the option to upload a PPD file provided by the manufacturer, if your printer model does not appear on the list.
Finally, you will have the option to modify the general settings.
General settings
Once you have completed the wizard, your printer will be configured. You can check which printing jobs are pending or on progress through Jobs Manage jobs within the CUPS interface. You can perform many other actions, such as print a test page. For more information about printer management with CUPS it is recommended to read the official documentation [3]. [3] http://www.cups.org/documentation.php Once the printer has been added through CUPS, Zentyal can export it by using Samba. You can see the list of available printers at the bottom of Printer Sharing
Available printers
Clicking on the Access Control button of the printer you can configure the access control list, ACL, for this printer.
Available printers
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Backup
Zentyal configuration Backup
Zentyal offers a configuration backup service, to ensure the recovery of a server when a disaster occurs, for example a hard disk failure or a human error while managing configurations. Backups can be made locally, saving them on the local hard drive of the Zentyal host. After this, it is recommended to save them to an external physical system, so if the machine suffers a failure, you still have access to this data. It is also possible to automatically perform the backups using a commertial version of Zentyal. Both the Small Business and the Enterprise version include seven configuration backups in the cloud and the cloud Disaster Recovery service. Even if you register the Zentyal server for free, you will have one cloud configuration backup. Using any of this options you will be able to quickly recover your Zentyal configuration from the remote servers in the event of a total system failure. To access the backup options, go to System Import/Export configuration. You can not backup if there are unsaved changes in the configuration.
Once you have entered the Name for the backup, chosen the type of backup (incremental or full) and clicked on Backup, you will see a window which will show the progress of the different modules until the message Backup successfully completed is displayed Afterwards, if you return to the former window, you can see in the bottom of the page a Backups list. Using this list you can restore, download to a client disk or delete any of the saved copies. Additionally, you will have data about the creation date and size. In the Restore backup from a file section you can send a security copy file that you have previously created, for example, associated with a former Zentyal server installation in another host and restore it using Restore. You will be asked for confirmation; simply remember to be careful, as the current configuration will be completely overwritten. The restoration process is similar to the copy; after showing the progress, the user will be notified with a success message if there is no error.
Method: The different supported methods are FTP, Rsync, SCP and File system. Take into account that depending on the method you choose, you will have to provide more or less information. All the methods except File system use remote servers. If you select FTP, Rsync or SCP, you will have to enter the associated authorisation to connect with the server and the remote servers address. Warning: When using SCP, you have to run sudo ssh user@server and accept the server fingerprint in order to add to the list of servers known by SSH. If you do not perform this operation, the backup will not work, because the connection with the server will fail. Host or destination: For remote methods you have to enter the remote server name or its IP address with the following format: other.host:port/existing_directory In case you are using File system, you only need the local directory path. User:
User: User name to authenticate in the remote host. Password: Password to authenticate in the remote host. Encryption: You can cypher the data in the backup using a symmetric key that will be entered in the form. Full Backup Frequency This parameter is used to determine the frequency for complete backups to be performed. The values are: Only the first time, Daily, Weekly, Twice a month and Monthly. If Weekly, Twice a month or Monthly is selected, you will see a selection option to choose the exact day of the week or month to perform the backup. I f Only the first time is selected, then it is mandatory to set a frequency for incremental backups. Incremental Backup Frequency This value sets the frequency of the incremental copy or disables it. If the incremental copy is enabled, you can choose a Daily or Weekly frequency. In the latter case, you have to decide the day of the week; either way you have to take into account the chosen frequency which has to be greater than the full backup. The days that you have scheduled a full backup, Zentyal will not perform any scheduled incremental copy. Backup process starts at This field is used to set the time a backup copy is started, for both the full and the incremental backup. It is a good idea to set it to a time frame where no other activities are being performed in the network, because it can consume a lot of upstream bandwidth. Keep previous full copies This value is used to limit the total number of copies that can be stored. You can limit by number or by age. If you limit by number, only the set number of copies, plus the last complete copy will be stored. If you limit by age, you will only save full copies that are newer than the indicated period.
When a full copy is deleted, all the incremental copies associated with it are also deleted.
Restore files
There are two ways of restoring a file. Depending on the file size or the directory you want to restore. It is possible to restore files directly from Zentyal servers control panel. In the System Backup Restore files section you have access to the list of all the files and directories contained in the remote backup, and the dates of the different versions you can restore. If the path to restore is a directory, all its contents will be restored, including sub-directories.
including sub-directories. The file will be restored with its contents on the selected date, if the file is not present in the backup that day. The version found in the former backups will be restored. If there is no copy of the file in any of the versions, you will be notified with an error message. Warning: The files shown in the interface are the ones that are present in the last backup. The files that are stored in former copies, but not in the last one, are not shown, but they can be restored using the command line. You can use this method with small files. For big files, the process is time consuming and you can not use the Zentyal web interface while the operation is being made. You have to be especially careful with the type of file you are restoring. Normally, it will be safe to restore data files that are not being used by applications at the current time. These data files are located in the directory /home/samba . On the other hand, restoring system file of directories like /lib , /var or /usr while the system is running can be very dangerous. Dont do this unless you are really sure of what you are doing.
Restore a file
Restore services
Apart from the files, additional data is stored to allow the direct restoration of some services. This data includes: Zentyal configuration backup backup of the registers database of Zentyal In the tab Services Restore both can be restored for a given date. The security copy of Zentyal configuration contains the configuration of all the modules that have been enabled at least once, all the LDAP data and any other additional files needed by the modules to function properly. You have to be careful when restoring Zentyal configuration because all the current configuration and LDAP data will be replaced. Nevertheless, for the case of configuration not stored in LDAP, you have to click Save changes to make this effective.
Restoring services
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integrates a groupware tool which allows users to share information such as calendars, tasks, addresses and so forth. Finally, you will see an introduction to voice over IP (or VoIP), this service offers each user an extension to easily make calls or participate in conferences. Additionally, through an external provider, Zentyal can be configured to connect to the traditional telephone network and make phone calls to any country in the world at significantly reduced rates.
Copyright 2004-2012 Zentyal S.L.
restricted, otherwise spammers could use the server to send spam all over the Internet. Zentyal allows mail relay in two cases: 1. Authenticated users. 2. A source address that belongs to a network object which has a allowed relay policy enabled.
General configuration
Accessing Mail General Mail server options Options , you can configure the general settings for the mail service: TLS for SMTP server: This forces the clients to connect to the mail server using TLS encryption, thus avoiding eavesdropping. Require authentication: This setting enables the use of authentication. A user must provide an e-mail address and a password to identify; once authenticated, the user can relay mail through the server. An account alias can not be used to authenticate.
Smarthost to send mail: If this option is set, Zentyal will not send its messages directly, but each received e-mail will be forwarded to the smarthost without keeping a copy. In this case, Zentyal is an intermediary between the user who sends the e-mail and the server that actually sends the message. Here you can set the domain name or IP address of the smarthost. You could also specify a port appending the text : [port_number] after the address. The default port is the standard SMTP port, 25. Smarthost authentication: This sets whether the smarthost requires authentication using a user and password pair, or not. Server mailname: This sets the visible mail name of the system; it will be used by the mail server as the local address of the system. Postmaster address : The postmaster address by default is an alias of the root user, but it could be set to any account; either belonging to any of the managed virtual mail domains or not. This account is intended to be a standard way to reach the administrator of the mail server. Automatically-generated notification mails will typically use postmaster as reply address.
notification mails will typically use postmaster as reply address. Maximum mailbox size allowed: Using this option you could indicate a maximum size in MB for any users mailboxes. All mail that exceeds the limit will be rejected and the sender will receive a notification. This setting could be overridden for any user in the Users and Groups Users page. Maximum message size accepted: It indicates, if necessary, the maximum message size accepted by the smarthost in MB. This is enforced regardless of any user mailbox size limit. Expiration period for deleted mails : If you enable this option, those mail messages that are in the users trash folder will be deleted when their dates exceeds the established limit. Expiration period for spam mails : This option applies, in the same way as the previous option, but refers to the users spam folder. In addition to this, Zentyal can be configured to relay mail without authentication from some network addresses. To do this, you can add relay policies for Zentyal network objects through Mail General Relay policy for network objects . The policies are based on the source mail client IP address. If relay is allowed by an object, then each object member can relay e-mails through Zentyal.
Warning: Be careful when using an Open Relay policy, i.e. forwarding e-mail from everywhere, your mail server will probably become a spam source.
Finally, the mail server can be configured to use a content filter for messages [10]. To do so, the filter server must receive the message from a specific port and send the result back to another port where the mail server is bound to listen to the response. You can choose a custom mailfilter or use Zentyal as a mail filter through Mail General Mail filter options . If the mailfilter module is installed and enabled, it will be used by default. [10] This topic is deeply explained in the Mail filter section.
Mailfilter options
In order to set up e-mail accounts, you have to follow the same rules used when configuring filesharing. You can select the main virtual domain for the user from Users and Groups Users Edit Users Create mail account. You can create aliases if you want to set more than a single e-mail address for a user. Regardless of whether aliases have been used, the e-mail messages are kept just once in a mailbox. However, it is not possible to use the alias to authenticate, you always have to use the real account.
Note that you can decide whether an e-mail account should be created by default when a new user is added to Zentyal. You can change this behaviour in Users and Groups Default User Template Mail Account. Likewise, you can set up aliases for user groups. Messages received by these aliases are sent to every user of the group with an e-mail account. Group aliases are created through Users and Groups Groups Create alias mail account to group. The group aliases are only available when, at least, one user of the group has an e-mail account. You can define an alias to an external account as well, that is, mail accounts associated to domains not managed by your server. The mail sent to that alias will be forwarded to the external account. These kind of aliases are set on a virtual domain basis and do not require an e-mail account. They can be set in Mail Virtual Domains External accounts aliases .
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Mail filter
Mail filter schema in Zentyal
Zentyal offers a powerful and flexible mail filter to defend your network and users from these threats.
In the figure, you can see the different steps an e-mail passes through before being tagged as valid or not. First, the email server sends it to the greylisting policies manager and if considered as potential spam, the system requests that the email is forwarded to the source server. If the email passes through this filter, it will move to the mail filter. This will use a statistical filter to check a series of email features to discover whether it contains virus or is junk mail. If the email passes through all the filters, it is considered valid and it is sent to the recipient or stored on the servers mailbox. In this section the details of each filter and how to configure them in Zentyal will be explained step by step.
Grey list
T h e grey lists [1] exploit the expected performance of mail servers dedicated to spam. The behaviour is matched and all mail from the servers is discarded or not, hindering the spamming process. These servers are optimised to send as many emails as possible in minimal time. For this, messages are auto-generated and sent without caring if they are received. When you have a grey list system, the emails considered as potential spam are rejected and the mail server is asked to send the email again. If the server is actually a spammer server, it probably doesnt have the necessary tools to manage this request and
it probably doesnt have the necessary tools to manage this request and therefore the email will never reach the recipient. On the contrary, if the email was legitimate, the sending server will simply re-send mail. [1] Zentyal uses postgrey (http://postgrey.schweikert.ch/) as a postfix policy manager. The Zentyal strategy is to pretend to be out of service. When a new server sends an email, Zentyal responds I am temporarily out of service during the first 300 seconds [2]. If the sending server complies with the request, it will re-send the email after this time and Zentyal will mark it as a valid server. Zentyal does not include email sent from internal networks on the gray list, or from objects with an allowed email relay policy or from addresses that are in the antispam whitelist. [2] Actually the mail server responds Greylisted, i.e. moved to the grey list and pending to allow or disallow the mailing once the configured time has passed. The Grey list can be configured via Mail Grey list with the following values:
Enabled: Click to enable greylisting . Grey list duration (seconds): Seconds the sending server must wait before re-sending the email. Retry window (hours): Time in hours in which the sending server can send mail. If the server receives any mail during this time, this server will go to the grey list. In a grey list the server can send all the emails it wishes with no time restrictions. Entry time-to-live (days): Days the data of the evaluated servers will be stored in the grey list. After the configured days, when the server sends email again, it must go through the greylisting process described above.
In addition, amavisd carries out the following checks: File extension and black and white lists. Mail filtering of emails with malformed headers. [3] Amavisd-new: http://www.ijs.si/software/amavisd/
Antivirus
Zentyal uses the ClamAV [4] antivirus, an antivirus toolkit especially designed to scan email attachments in a MTA. ClamAV uses a database updater that allows the programmed updates and digital signatures to be updated via the freshclam program. Furthermore, the antivirus is capable of native scanning of a number of file formats, such as Zip, BinHex, PDF and so on. [4] Clam Antivirus: http://www.clamav.net/ I n Antivirus you can check if the systems antivirus is installed and updated.
Antivirus message
You can update it from Software Management, as you will see in Software updates. It is optional to install the antivirus module, but if you do install it, you can see that it integrates several other Zentyal modules. This integration increases the security of the configuration options of different services, such as the SMTP filter, HTTP proxy or file sharing.
Antispam
T h e antispam filter gives each email a spam score and if the email reaches the spam threshold it is considered junk mail. If not, it is considered as legitimate email. The latter kind of email is often called ham. The spam scanner uses the following techniques to assign scores: Blacklists published via DNS (DNSBL). URI blacklists that trac antispam websites. Filters based on the message checksum, checking emails that are identical, but with some few changes. Bayesian filter, a statistical algorithm that learns from its past mistakes when classifying an email as spam or ham. Static rules. Other. [5] Zentyal uses Spamassassin [6] as spam detector. [5] You can find a long list of antispam techniques at http://en.wikipedia.org/wiki/Anti-spam_techniques_(e-mail) [6] The Powerful #1 Open-Source Spam Filter
[6] The Powerful #1 Open-Source Spam Filter http://spamassassin.apache.org . The general configuration of the filter is done from Mail filter Antispam:
Antispam configuration
Spam threshold: Mail will be considered spam if the score is above this value. Spam subject tag: Tag to add to the mail subject in case it is spam. Use Bayesian classifier: If marked, Bayesian filter will be used. Otherwise it will be ignored Auto-whitelist: Considers the account history of the sending server when giving the score to the message; if the sender has sent plenty of ham emails, it is highly probable that the next email will be ham and not spam. Auto-learn: If marked, the filter will learn from the received messages, which score passes the auto-learn thresholds. Autolearn spam threshold: The filter will learn that email is spam if the score is above this value. You should not set a low value, since it may cause false positives. The value must be greater than the spam threshold. Autolearn ham threshold: Filter will learn if the email is ham if the score is below this value. You should not set a high value, since it may cause false negatives. The value must be less than 0.
Fro m Sender Policy you can configure senders whose emails are always accepted (whitelist), always marked as spam (blacklist) or always processed by the antispam filter (process). If a sender is not listed here, the default behaviour will be process. From Train Bayesian spam filter you can train the Bayesian filter by sending it a mailbox in Mbox [7] format, containing only spam or ham. You can find many sample files from the Internet to train the Bayesian filter, but usually you get more accurate results if you use email received from the sites you need to protect. The more trained the filter is, the better results you get when testing if a message is junk or not. [7] Mbox and maildir are email storage formats, independent of the the used email client. For Mbox, all the emails are stored in a single file, whilst maildir organises emails into separate files within a directory.
Enabled: Check to enable SMTP filter. Antivirus enabled: Check to ensure the filter searches for viruses. Antispam enabled: Check to ensure the filter searches for spam. Services port: Port to be used by the SMTP filter. Notify of non-spam problematic messages : You can send notifications to a mailbox when you receive problematic emails that arent spam, for example, emails infected by a virus. From Filter policies you can configure how the filter must act with different types of emails.
You can perform following actions with problematic emails: Pass : Do nothing, let the email reach its recipient. Nevertheless, in some cases like viruses, the mail server will add a warning to the email subject. Notify mail server account: Discard the message before it reaches the recipient, notifying the original sender account. Notify sender server: Discard the message before it reaches the recipient, notifying the server of the sender account, its very common that, the server notifies its user in turn about this with a Undelivered Mail Returned to Sender message. Drop silently Discard the message before it reaches the recipient, without notifying the sender or his/her server. From Virtual domains you can configure the behaviour of the filter for virtual domains of the email server. These settings override the previously defined default settings. To customise the configuration of a virtual domain of the email, click on Add new.
The parameters that can be overridden are the following: Domain: Virtual domain you want to customise. Those configured in Mail Virtual domain are available. Use virus / spam filtering: If enabled, the email received in this domain will be filtered in search of viruses or spam Spam threshold: You can use the default score for spam or custom value. Ham / spam learning account: If enabled, ham@domain and spam@domain accounts will be
If enabled, ham@domain and spam@domain accounts will be created. The users can send emails to these accounts and train the filter. All the email sent to ham@domain will be recorded as not spam the email sent to spam@domain will be recorded as spam. Once you have added the domain, you can add addresses to your whitelist, blacklist or force the processing from Antispam policy for senders .
Copyright 2004-2012 Zentyal S.L.
Webmail service
Zentyal integrates Roundcube to implement a webmail service [1]. Roundcube is developed with the latest web technologies, offering a far superior user experience compared to traditional webmail clients. [1] http://roundcube.net/
Webmail options
You can access the settings by clicking in the Webmail section in the left menu. Here you can establish the title that will be used by webmail to identify itself. This title will be shown on the login screen and in the HTML page titles.
Login to webmail
To be able to log into the webmail interface, HTTP traffic must be allowed by the firewall from the source address used. The webmail login screen is available at http://[Zentyals address]/webmail using the browser. Then the user has to enter his/her e-mail address and password. Only the real e-mail addresses are accepted for login, not aliases.
Webmail login
SIEVE filters
The webmail software also includes an interface to manage SIEVE filters. This feature is only available if the ManageSIEVE protocol is enabled in the e-mail service. Check out Sieve scripts and ManageSieve protocol section for more information.
Copyright 2004-2012 Zentyal S.L.
Groupware service
Zentyal integrates Zarafa [1] as a complete solution for groupware environment aiming to offer an alternative to Microsoft Exchange. [1] http://www.zarafa.com/
Enable Outlook access : In case you want to integrate the Zarafa platform and all its groupware services (calendars, tasks, contacts) with a Microsoft Outlook client, you will need to enable this option, and also, to install the Zarafa plug-in in the Outlook client [4]. Free version support three clients, but you can buy additional licenses [5]. Enable Instant Messaging integration: If you have the Jabber module installed and enabled, you will be able to use the chat windows integrated in Zarafas web interface. Enable spell checking: Enable this option to check your spelling while you type an e-mail using the Zentyal web interface. Enable ActiveSync : Enable the support for ActiveSync mobile devices for synchronizing email, contacts, calendars and tasks. For more information, see the list of supported devices [6] . Enable Single Sign-On (Kerberos): Use Kerberos to automatically authenticate the user, similar to the equivalent option for GSSAPI/mail. Virtual host: The default installation allows access to the Zarafa web interface at http://ip_address/webaccess and http://ip_address/webapp for the new interface, you can also use the web server virtual domains to choose your own URL. To provide users with POP3, POP3 on SSL, IMAP or IMAP on SSL access to their mailboxes, select the corresponding Zarafa Gateways . Keep in mind that if any of these services is already enabled in the mail module, it can not be enabled here. Also the Zarafa Gateways can
module, it can not be enabled here. Also the Zarafa Gateways can only authenticate users with a Zarafa account and not users with only an email account. Finally, you can define the email quota , i.e. the maximum mailbox size each user can have. The user will receive a notification email when the specified percentage in the first limit is exceeded and if the second limit is exceeded, the user will not be allowed to continue sending emails until they have freed up some space. When a user reaches the maximum quota , emails sent to this user will be rejected. You can configure the mail domains that will be managed by Zarafa going to Groupware Virtual Mail Domains
As mentioned earlier, besides an email account, each user should have a Zarafa account. Furthermore, the quota defined in the mail module for each user will be applied to Zarafa, this can be unlimited globally defined or specifically set per user. [4] http://doc.zarafa.com/7.1/User_Manual/enUS/html/_configure_outlook.html#_installation_of_the_outlook_client [5] https://store.zentyal.com
User configuration
Accessing the configuration of your users you can modify the following Zarafa parameters:
User account Whether this user has Zarafa access enabled or not Administration rights
Administration rights The administrator user will be able to manage all the permissions of the Zarafa platform. Enable access The protocols offered here will depend on your specific configuration, you can set the protocols that will be available for this user. Shared store only This option is used when you have an account that is really a shared resource, and nobody logins using it, for example, a calendar shared between several people. Auto accept meeting requests Add the requests to our calendar without confirming with the user, the user will be notified of this event via email. Until now, mail users were authenticated by the name of their email account, for example [email protected] . Zarafa web interface, or its gateways, expects users to be identified by their username, as bob in the previous example. Configuration for delivery through SMTP does not change.
After login in you can see the main Zarafa page, showing the email interface and different tabs to access the Calendars , Contacts , Tasks and Notes
Shared calendars
Suppose a very common use case where you want to schedule an event between several users, for example a meeting To do this, you should go to the Calendar tab and create an event, simply by double clicking in the desired date and time. As you can see, there are many parameters you can configure like duration, reminders, attached files, schedule, etc. During the event configuration or editing it later, you can invite other users from the Invite attendees tab. You only need to fill his/her mail address and click on Send.
The recipient will receive a custom mail with the event specification, including a submenu that allows him/her to accept or decline the invitation, or even propose a new time.
Whether you accept or decline the event invitation, you can notify the sender back and include an explanatory text. In case you accept the event, it will be automatically added to your personal calendar.
Shared contacts
Another common use case is to share your business contact to have a centralized and organized point to retrieve this information. First of all, you can create a contact through the New Contact menu. As you can see the form is quite complete: you can include several phone numbers, email and addresses, portrait, attached files, department, role, etc.
Once you have created the contact, you can share the folder by right clicking over the folder and accessing Properties , in this submenu, you access the tab Permissions and click on the Add button. Add the user Everyone (access for all Zarafa users) and choose the Profile Only read. After this just Accept.
After this, you can access with other user and click on the Open shared folders link that you can see in the main Zarafa webpage. In the pop-up window, fill in the Name with the email address of the user that has shared the contacts and in Folder type choose Contacts . A new folder will appear in you main window, where you can see the shared contacts. For more information about Zarafa, see the User Manual [7]. For administrators that require a deeper understanding of the application, reading of the Administration Manual [8] is recommended.
Jabber Domain: Used for specifying the domain name of the server. User accounts will be user@domain . SSL Support: It specifies whether the communications (authentication and chat messages) with the server are encrypted or plain text. You can disable it, make it mandatory or leave it as optional. If you set it as optional, this setting will be selected from the Jabber client. Connect to other servers : If you want to allow your users to contact other users on external servers, or the other way around, check this box. Otherwise, if you want a private server for your internal network, leave it unchecked. Enable MUC (Multi User Chat): Enables conference rooms (chat with more than two users). Enable STUN service: Service that implements a set of methods to stablish connections between clients that are located behind a NAT, for example video conferences using Jingle. Enable SOCKS5 proxy service: Proxy service for TCP connection, can allow the clients behind a NAT to send files. Enable VCard information: Manage the contact information, using the VCard format, this info could be also browsed and edited from the Groupware module (Zarafa).
(Zarafa). Enable shared rosted: Autocratically add all the users of this server as contacts of your list. To create a Jabber/XMPP user account, go to Users Add User if you want to create a new user account, or to Users Edit User if you just want to enable the Jabber account for an existing user.
As you can see, a section called Jabber account will appear, where you can select whether the account is enabled or disabled. Moreover, you can specify whether the user will have administrator privileges. Administrator privileges allow you to see which users are connected to the server, send them messages, set the message displayed when connecting (MOTD, Message Of The Day) and send a notice to all connected users (broadcast).
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As usual, the module must be enabled first. Go to Module Status and select the VoIP checkbox. The Users and groups should be enabled
select the VoIP checkbox. The Users and groups should be enabled beforehand.
To change the general configuration, go to VoIP General. Once there, the following general parameters should be configured: Enable demo extensions : Enables the extensions *4 and *6. If you call to the extension *4, you will be able to hear the waiting musing. Using the extension *6 you will have an echo test to give you an estimation of the latency in your calls. Enable outgoing calls : This enables outgoing calls through a SIP provider to call regular phones. To call through the SIP provider, add an additional zero before the number to call. For instance, to call Zentyal offices (+34 976733506 or 0034976733506) dial 00034976733506. VoIP domain: This is the domain assigned to the user addresses. For example, a user user with an extension 1122 can be called at [email protected] or at [email protected].
In the SIP provider section, enter the credentials supplied by the SIP provider, so that Zentyal can route calls through it: Name: The identifier of the provider in Zentyal. User name: The user name used to log into the provider service. Password: The password to log into the provider service. Server: The provider server. Recipient of incoming calls : The internal extension that will receive the incoming calls to the provider account. The NAT configuration section defines the network location of your Zentyal host. If it has a public IP address, the default option Zentyal is behind NAT: No is correct. If it has a private IP address, you must provide Asterisk with your Internet public IP address. If you have a fixed public address, select Fixed IP address and enter it; if the IP is dynamic, you must configure the dynamic DNS service (Dynamic DNS) available in Network Dynamic DNS (or configure it manually) and enter the domain name in Dynamic hostname. In the Local networks section, you can add the local networks to which Zentyal has direct access without NAT, like VPN or network segments not configured from Zentyal, like a wireless network. This is required due to SIP behaviour in NAT environments. To configure the authentication of the VoIP phones, go to VoIP Phones
Enabled: Whether this phone configuration is enabled. Extension: Extension to dial to reach this phone. Password: Needed to authenticate the phone against Zentyal, it will have to be configured in the phone itself as well. Voicemail: The device available through this extension will store the voicemail for this phone. Email notified: This email address will receive the voicemail messages as an attachment. Description: Description of the specific phone You can access the conference configuration through VoIP Meetings . Here you can configure multiple conference rooms. These rooms extension should fit in the 8001-8999 range and optionally have an access password, an administration password and a description. These extensions can be accessed from any server by dialling [email protected].
List of meetings
When you edit a user, you will be able to enable and disable this users VoIP account and change his/her extension. Take into account that an extension can only be assigned to one user and no more, if you need to call more than one user from an extension, you must use queues.
When editing a group, you can enable and disable groups queue. A queue is an extension and when a call is made to a queue, all the users who belong to this queue will receive the same call.
Call parking
Call parking works on the extension 700. Whilst you are in a conversation, press # to initiate a transfer, then dial 700. The extension the call has been parked to will be announced to the called person. The caller will listen to call hold music, if configured. You can hang up now. From a different phone or a different user, the called person or group will dial the announced extension and the parked user will receive a wake up, and the call can start. On Zentyal, the call parking can hold up to 20 concurrent calls and the maximum time a call can be parked is 300 seconds.
Voice mail
Using the extension *1, you can check your voice mail. The user and password will be the extension assigned by Zentyal when creating the user. Changing the password inmediatly is recommended, you can do that from the User Corner. The application listening in this extension allows you to change the welcome message, hear the stored messages and delete them. This extension is only accessible by the users of your server, it will not accept incoming calls from other servers for security reasons.
Copyright 2004-2012 Zentyal S.L.
Zentyal Maintenance
Zentyal server is not just meant to configure network services, but it also offers a number of features to ease general server management and maintenance. This section will explain the tools, such as service logs, included in Zentyal server that help to find out what has happened in your network and when, receive notifications for certain events or incidents, or carry out server monitoring. The available remote support tools are also described. Besides these maintenance tools integrated in Zentyal server, the commercial editions offer a series of services that help to automate the server maintenance and management. These services are available through the remote monitoring and management platform called Zentyal Remote.
Copyright 2004-2012 Zentyal S.L.
Logs
Zentyal log queries
Zentyal provides an infrastructure that allows its modules to log all types of events that may be useful for the administrator. These logs are available through the Zentyal interface. Logs are stored in a database so making queries, reports and updates is easier and more efficient. The database manager used is MySQL. You can also configure different dispatchers for the events so that the administrator can be notified in different ways (Email, Jabber or RSS [1]). [1] RSS Really Simple Syndication is an XML format used mainly to publish frequently updated works http://www.rssboard.org/rssspecification/. Zentyal offers logs for the following services: OpenVPN Virtual private network (VPN) service with OpenVPN SMTP Filter Mail filter Printers Printers sharing service Firewall Firewall DHCP Network configuration service (DHCP) Email Electronic Mail Service (SMTP/POP3-IMAP4) HTTP Proxy HTTP Proxy Service Shared files File sharing and authentication service IDS Intrusion Detection System (IDS) You can also receive notifications of the following events: Specific values in the logs. Zentyal health status. Service status.
Service status. Events of the RAID subsystem per software. Free disk space. Problems with the outgoing Internet routers. Completion of a full data backup. To start with, to be able to work with the logs, just like with any other Zentyal module, you must make sure that the module has been enabled. To enable the module, go to Module status and check the logs box. To obtain reports from the existing logs, you can go to the Maintenance Logs Query logs section via the Zentyal menu. You can obtain a Full report of all log domains. Moreover, some of them provide an interesting Summarised Report; giving you an overview of the service during a time period.
In the Full report you have a list of all registered actions for the selected domain. The information provided depends on each domain. For example, for the OpenVPN domain you can see the connections to a VPN server of a client with a specific certificate or for example, for th e HTTP Proxy you can see the pages denied to a specific client. Therefore, you can create a customised query which allows you to filter by time period or other values that depend on the type of domain. You can store these queries as events so that you will be notified when a match occurs. Furthermore, if the query doesnt have an upper time limit, the results will automatically refresh with new data.
The Summarised reports allow you to select the time period of the report, which may be one hour, one day, a week or a month. The information you obtain is one or more graphics, together with a summary table with total values of different data types. In the image you can see, for example, daily request statistics and daily HTTP Proxy traffic.
The values you can configure for each installed domain are: Enabled: If this option is not enabled, no logs are written for this domain. Purge logs older than: This option establishes the maximum time during which the logs will be saved. All the values that are older than the specified time will be discarded. In addition, you can also force the instant removal of all the logs before a certain time period. You can do this by clicking on the Purge in the Force log purge section. This allows selection of different intervals, ranging from one hour to 90 days.
Once you have saved these changes, go to Maintenance Logs Query logs to see the following two tables: Configuration changes: Here you can see the module, section, type of event, and current and former changes (if applicable) for all the configuration changes made after the audit log was enabled. Administrator sessions: It contains the information related with all the administration login attempts, successful or not, session log outs and expired sessions for the different users, with their associated IP addresses.
Since there are some actions in Zentyal that take effect instantly, like restarting a server, and some others that are not applied until you save the changes, like most of the configuration changes, the audit log treats them in a different way. The instant actions will be logged permanently (until the registry is purged) and the ones pending to save will be displayed in the save changes interface itself, offering the system administrator a summary of all the modifications since the last save point, or, in case you want to discard changes, the actions will be removed from the log.
There are some events that need further configuration to work properly. This is true for the log and free storage space monitoring. The configuration of the free storage monitoring is straightforward. The only required parameter is the free space percentage value that will trigger the event as it occurs. For the log monitor, first you need to select which domains you want to use to generate events. For every domain, you can add filtering rules that depend on the domain. Some examples are: denied HTTP requests by the proxy, DHCP leases for a given IP, cancelled printer jobs, and so on. You can also create an event filter from an existing log query by clicking on the Save as an event button through Maintenance Logs Query Logs Full Report. To control the selection of channels for event notification, select the event dispatchers in the Configure dispatchers tab.
In a similar way, to enable events, you need to mark the Enabled box. Except for the log watcher, which writes its output to /var/log/zentyal/zentyal.log , all the other dispatchers require more configuration: Mail: You need to set the recipients email address (usually the Zentyal administrator). You can also set the subject of the messages.
administrator). You can also set the subject of the messages. Jabber: You need to set the Jabber server address and port that will be used to send the messages. You also need to set the username and password of the user that will send the messages and the Jabber address of the administrator who will receive the notifications. From this page you can also create a new Jabber account with these new parameters in case they do not exist. RSS: You can select the policy for authorised readers, as well as the feed link. The public feed can be made private or authorised by source IP, address or object.
Copyright 2004-2012 Zentyal S.L.
You have to fill the following parameters to configure a new UPS hardware.
UPS label Label to name this UPS. Description Description associated to this UPS. Driver Driver that will manage the data read and write in our UPS, you have to enter the manufacturer in the left field and model in the next one. In the last field you can see the associated driver. Port UPS using serial ports can not be auto detected, so you will need to specify the port. If you are using USB UPS Autodetect should be enough. Serial number In case you have several UPS attached to your servers USB, you can stablish specific configuration differentiated by the serial number. If you go to Configuration of your UPS, you can edit the configurations and browse the avaiable variables. Warning: Depending on the model of your UPS, different configuration parameters will be published. However, they usually have a similar set of parameters and names. Example of available configurations for our UPS:
If you go to UPS settings you will see a list of modifiable parameters. Some of the most used will be ups.delay.shutdown (Time delay after sending the shutdown signal to the server when the UPS shuts down itself) or *battery.charge.low (battery threshold to send the shutdown signal to the server). Example of variables available for the UPS
UPS Variables
Monitoring
Monitoring in Zentyal
T h e monitor module allows the administrator to view the status of system resources from the Zentyal server. This information is essential to assist with both troubleshooting and advanced planning of resources in order to avoid problems. Monitoring is displayed using graphics which give a quick overview of resource usage trends. You can see the graphical monitor by viewing the menuselection:Monitor module. Placing the cursor somewhere over the line on the graphic you are interested in, the exact value for a given instant can be determined. You can choose the time scale of the graphics to view an hour, a day, month or year. To do this, simply click on the tab you are interested in.
Metrics
System load
The system load attempts to measure the rate of pending work over the completed work. This metric is defined as the number of runnable tasks in the run-queue and is provided by many operating systems as a one, five or fifteen minutes average.
CPU usage
This graphic shows detailed information of the CPU usage. For multicore or multi-cpu machines you will see one graphic for each core. These graphics represent the amount of time that the CPU spends in each of its states: running user code, system code, inactive, input/output wait, and so on. The time is not a percentage, but scheduling units known as jiffies. In most Linux systems this value is 100 per second, but this may differ.
Memory usage
This graphic displays the memory usage. The following variables are monitored: Free memory : Amount of memory not used Page cache: Amount of memory that is cached in a disk swap Buffer cache: Amount of memory that is cached for input/output operations Memory used: Amount of memory that is not included in any of the above
Temperature
This graphic allows you to view the system temperature in Celsius degrees by using the ACPI system [1]. In order to enable this metric, the server must have this system installed and the kernel must support it. [1] Advanced Configuration and Power Interface (ACPI) is an open standard to configure devices focused on operating systems and power management. http://www.acpi.info/
Bandwidth Monitoring
Besides the monitoring module, there is also a Bandwidth Monitoring module, which monitors the network flow. Using this module you can study the network use for each client connected to Zentyals internal networks. Once you have installed and enabled the module, you can access it through Network > Bandwidth Monitor.
Configure interfaces In this tab you can configure the internal interfaces you are going to monitor. By default it is enabled for all of them.
Last hour bandwidth usage Here you can see a list of the bandwidth usage during the last
Here you can see a list of the bandwidth usage during the last hour for all the clients connected to the monitored interfaces. The columns show, for each client IP, the amount of traffic trasmitted to and from the external network and the internal networks. Warning: The data in this tab is updated every 10 minutes, thus, you will not have any available information for the first moments after configuring and enabling the module.
Alerts
The monitoring system would be largely unused if it was not coupled with a notification system to warn users when uncommon values are produced. This ensures that you know when the host is suffering from an unusual load or is close to maximum capacity. Monitoring alerts are configured in Events module. Go to Maintenance Events Configure Events ; here you can see the full list of available alerts, the relevant events are grouped in the Monitor event.
Clicking on the cell configuration, you access the event configuration. You can choose any of the monitored metrics and establish thresholds which trigger events.
There are two different thresholds, warning and failure, this allows the user to filter events based on severity. You can use the option reverse: to swap the values that are considered right and wrong. Other important option is persistent:. Depending on the metric you can also set other parameters, for instance, you can receive alerts for the free space in hard disk metric, or the short term load in system load metric and so on. Each measure has a metric that is described as follows: System load: The values must be set in average number of runnable tasks in the run-queue. CPU usage: The values must be set in jiffies or units of scheduling. Physical memory usage: The values must be set in bytes. File system: The values must be set in bytes. Temperature:
Temperature: The values must be set in degrees. Once you have configured and enabled the event at least one observer must also be configured. The observer configuration is the same as the configuration of any other event. Check the Events and alerts chapter for more information.
Copyright 2004-2012 Zentyal S.L.
Troubleshooting
Zentyal Remote offers a quick and proactive way to identify and resolve incidents. By combining alerts, inventory information,
monitoring, automated diagnostics, knowledgebase, remote access and technical support, it is possible to solve issues before they affect the users work. The concept of Zentyal Remote is similar to that of Zentyal server: different components are integrated in simple way and Linux knowledge is not required to use the tool and therefor it is easier and faster to provide remote support to multiple installations or customers simultaneously.
Problem fix
Maintenance
Zentyal Remote generates reports of the system and user activity, making it easier to maintain. For example, it is possible the determine whether a slowdown in the Internet connection is due to misconfiguration of the routers, failure of the IP provider, increased demand from the users or massive download of inappropriate content by specific users (and who they are). It is also possible to analyze the time your users spend on browsing Facebook or other similar pages and to decide whether you will apply more restrictive browsing policies to all users, by groups or to specific users only.
Server report
On the other hand, Zentyal Remote helps to carry out software and security updates remotely on a group of servers. Thus, one can increase the system security and at the same time reduce the maintenance costs. However, the group tasks (jobs) are not limited to updates, but can be extended to any area of the Zentyal server, from modification of firewall rules to users and groups management and to add file sharing rules. This feature is specially useful when managing a large number of servers with similar characteristics.
Inventory management
Free trials
Zentyal Remote is included in all the commercial Zentyal server editions. To try it, all you need to do is to get 30-day free trial through the Zentyal website [#]. [1] http://www.zentyal.com/
Copyright 2004-2012 Zentyal S.L.
open (my $USERS, 'users'); while ( my $line = <$USERS>) { chomp ($line); my $user; my ($username, $givenname, $surname, $password) = split $user->{'user'} = $username; $user->{'givenname'} = $givenname; $user->{'surname'} = $surname; $user->{'password'} = $password; push (@users, $user); } close ($USERS); foreach my $user (@users) { EBox::UsersAndGroups:: User->create($user, 0); } 1;
Save the file with the name bulkusers and grant it execution permission using the following command: chmod +x bulkusers . Before running the script, you must have a file called users in the same directory. The appearance of this file should be as follows:
jfoo,John,Foo,jfoopassword, jbar,Jack,Bar,jbarpassword,
Finally, you must be in the directory where the files are placed and run:
sudo ./bulkusers
This section has shown a small example of task automation using the Zentyal API, but the possibilities are almost unlimited.
Tailor service configuration files managed by Zentyal. Perform actions in the process of saving changes in configuration. When a module is responsible for automatically setting up a service, it tries to cover the most common configuration options. However, there are cases where there are so many configuration settings that it would be impossible for Zentyal to control them all. In addition to this, one of the main goals of Zentyal is simplicity. However, there are users who want to adjust some of those unhandled parameters to adapt Zentyal to their requirements. One of the possibilities of doing this is by editing the configuration files that handle the service directly. Before deciding to modify a configuration file manually, you must understand how Zentyal works internally. The Zentyal modules, once enabled,overwrite the original system configuration files for the services they manage. Modules do this through templates that essentially contain the basic structure of a typical configuration file for the service. However, some of the parts are parametrised through variables. The values of these variables are assigned before overwriting the file and are taken from the configuration previously set using the Zentyal web interface.
Therefore, if you want to make your changes persistent, and prevent them from being overwritten every time Zentyal saves changes, you must edit templates instead of system configuration files. These templates are in /usr/share/zentyal/stubs and their names are the original configuration file names plus the .mas extension.
configuration file names plus the .mas extension. Take into account that these changes will persist even if you modify the Zentyal configuration; they will not apply anymore if you update the module containing the template. When you reinstall a package the .mas files will be overwritten. If you want these changes to be effective even when you update the module, you have to copy the template to /etc/zentyal/stubs/ inside the directory with the name of the module. This way, if you want, for example, to modify the template:file:/usr/share/zentyal/stubs/dns/named.conf.options.mas, you will create the directory /etc/zentyal/stubs/dns/ , copy the template inside and modify this copy:
sudo mkdir /etc/zentyal/stubs/dns sudo cp /usr/share/zentyal/stubs/dns/named.conf.options.mas
Another advantage of copying the templates to /etc/zentyal/stubs/ is that you can keep control of the modifications that you have done over the original templates, and you will always be able to check these differences using the diff tool. For example, for the former case:
diff /etc/zentyal/stubs/dns/named.conf.options.mas /usr/share/
It is possible that you need to perform certain additional actions while Zentyal is saving changes instead of customising configuration files. For example, when Zentyal saves changes related to the firewall, the first thing the firewall module does is to remove all existing rules, and then add the ones configured in Zentyal. If you manually add a custom iptables rule that is not covered by Zentyal interface, it will disappear when saving firewall module changes. To prevent that, Zentyal lets you run scripts while the saving changes process is being performed. There are six points during the process when you may execute these scripts, also known as hooks. Two of them are general and the remaining four are per module: Before saving changes: I n /etc/zentyal/pre-save directory all scripts with running permissions are run before starting the save changes process.
permissions are run before starting the save changes process. After saving changes: Scripts with running permissions in /etc/zentyal/post-save directory are executed when the process is finished. Before saving module configuration: W r i t i n g /etc/zentyal/hooks/<module>.presetconf file being <module> the module name you want to tailor, the hook is executed prior to overwriting the module configuration. It is the ideal time to modify configuration templates from a module. After saving module configuration: /etc/zentyal/hooks/<module>.postsetconf file is executed after saving <module> configuration. Before restarting the service: /etc/zentyal/hooks/<module>.preservice is executed. This script could be useful to load Apache modules, for instance. After restarting the service: /etc/zentyal/hooks/<module>.postservice is executed. In the firewall case, all the extra rules must be added here. These options have great potential and allow highly customisable Zentyal operations, offering better integration with the rest of the systems.
Zentyal design is completely object-oriented and it takes advantage of the Model-View-Controller (MVC) design pattern [2], so the developer only needs to define those features required by the data model. The remaining parts are generated automatically by Zentyal. To simplify the process further, a development tool called zmoddev [3] is provided to ease the development of new modules, auto-generating templates depending on the parameters provided by the user. This will save time, however, its explanation and development is beyond the scope of this course. [2] An explanation about Model-View-Controller design pattern http://en.wikipedia.org/wiki/Model_View_Controller. [3] zmoddev SVN repository access svn://svn.zentyal.org/zentyal/trunk/extra/zmoddev. Zentyal is designed to be installed on a dedicated machine. This recommendation is also extended to the developing scheme. Developing on the same host is highly discouraged. The recommended option is to deploy a virtual system to develop as Appendix A: Test environment with VirtualBox explains in depth.
Release policy
Zentyal server development follows time based release cycle: a stable Zentyal release is published once a year, in September. The Zentyal Development Team has opted for time based release cycle most importantly because it makes easier, for both users and for developers, to make long-term decisions regarding the development, deployment and maintenance of the server and helps the Development Team to deliver well tested, high-quality software. It is important to notice that all Zentyal releases are based on the Ubuntu LTS versions. Each Zentyal release is based on the Ubuntu LTS version that is available at the moment the release is launched.
There are three types of Zentyal server releases the Zentyal Development Team will publish during the Zentyal Release Cycle: Beta versions, Release Candidates and Stable versions. The stable versions will be supported for three years after which they reach their end of life date and become unsupported. Zentyal Beta versions Zentyal Beta versions are unstable software releases that are published from September to June. These beta versions introduce new features that are not yet fully tested for bugs. As the Zentyal Development Team follows the Release early, release often guideline, there might be an important number of beta versions published during this time period. Beta releases always have odd major numbers: 1.1, 1.3, 1.5, 2.1, 2.3... As Beta versions will eventually become stable releases, this means that 2.1 series followed this pattern: 2.1.1, 2.1.2, 2.1.3, .... 2.1.10, 2.1.11, 2.1.x -> 2.2 The 2.3 series will follow this pattern: 2.3.1, 2.3.2, 2.3.3, .... 2.3.10, 2.3.11, 2.3.x -> 3.0 Zentyal Release Candidates Zentyal Release Candidates are published from July to September, during the three months stabilization period. There are as many release candidates as the Development Team deems necessary to stabilize the new code and bug fixes introduced before publishing the next stable version. Release candidates always have the version number of the next stable release and the rc suffix to indicate that the version is a release candidate. A suffix of rc1 would be used for the first release candidate, rc2 for the second release candidate, rc3 for the third release candidate, and so on: 3.0-rc1, 3.0-rc2... Stable Zentyal versions
Stable Zentyal versions are published once a year, in September. Stable releases always have even major numbers: 1.0, 1.2, 1.4, 2.0, 2.2, 3.0... The first version number changes every time the base system, Ubuntu LTS version, is upgraded. For example, the versions 1.0, 1.2 and 1.4 were based on Ubuntu 8.04 LTS , 2.0 and 2.2 were based on Ubuntu 10.04 LTS and the 3.0 will be based on Ubuntu 12.04 LTS. Timetable June: Zentyal development is frozen. Three months stabilization period starts. The necessary release candidate versions are published during this period. September: Stable Zentyal version is published. October-June: Zentyal development continues. The necessary beta versions are published during this period.
Support policy
The Zentyal Development Team offers three years of support for the stable Zentyal versions. This means that since the publication of a stable Zentyal version, support for all security issues as well as commercial support and subscription services will be granted for this version during the next three years. After this time period, the stable version reaches its end of life date and becomes unsupported.
The project management tool Trac [4] is used by the Zentyal Development Team to manage bugs and other tasks. It lets users open tickets to report problems and it is open to all users. Once the ticket is created by a user, its state can be tracked by the user through the web or e-mail. You may reach Zentyal Trac at http://trac.zentyal.org. [4] Trac: is an enhanced Viki and issue tracking system for software development projects http://trac.edgewall.org. It is highly recommendable to report a bug when you are fairly sure that your problem is really a bug and not just an expected result of the program under determined circumstances. To report a bug, check first in the Trac if the bug was reported already. If not, report the bug via the Zentyal web interface (if the crash appears there) or manually via the Zentyal bug tracker. If the bug was reported already, you can still help by confirming that you have reproduced it and giving additional details about the issue. It is absolutely necessary to include detailed steps to reproduce the issue so that the Zentyal Development Team can fix it. If you are reporting manually, include at least the /var/log/zentyal/zentyal.log file or any other useful information you think its related with your issue. Screenshots are also welcome if you think they will help to see the problem. Finally, it is even better if you can provide a solution to the issue. This could be done by modifying the application itself through a patch or by following some steps to avoid the problem temporarily (workaround ).
Developers themselves often publish official patches too, for example, fixing a known vulnerability. But, typically, projects like Zentyal, release a new version of the package - including the official patch. You can check out the available community updates and install them using the web interface through the software module [5]. If you have a commercial server subscription [6], quality assured software updates will be automatically applied to your Zentyal server to guarantee your installation with maximum security and uptime. [5] Software updates section shows this module in depth. [6] http://www.zentyal.com/services/subscriptions/
Technical support
Open source software projects usually provide technical support to the users through different methods. Zentyal is not an exception. You must distinguish between two kinds of support: the support provided to and by the community, which is free, and the commercial support, provided by companies that charge a fee for their services.
Community support
Community support is provided mainly on the Internet. There are many occasions in which the community is able to support itself. That is, the users help each other. The community members are an important, even fundamental, providers of information for the product development. Users contribute by discovering hidden bugs and help developers to improve the product so it becomes more attractive to more users. This voluntary support, logically, does not offer any guarantees. If a user asks a question, it is possible that no reply is given depending on the question format, timing or any other circumstances. Zentyal community support channels is centered on the forum [7],
Zentyal community support channels is centered on the forum [7], although mailing lists [8] and IRC channels [9] are also available. [7] http://forum.zentyal.org [8] http://lists.zentyal.org [9] irc.freenode.net server, #Zentyal (English) and #Zentyal-es (Spanish) channels. All this information is available, with further documentation, in the community section of Zentyal web site (http://www.zentyal.org).
Commercial support
The commercial support allows the user access to obtain support as a professional service. Unlike community support, the commercial support offered by Zentyal Development Team or Authorized Zentyal Partners offers several guarantees: Maximum response time: depending on the service package the response time will be different. Support from well-trained professionals backed by the Zentyal Development Team. Additional features which add value to the product and are not available to the community. In addition to this, commercial support ensures no time is wasted trying to find out what hardware you should purchase, what modules you should install, how to make the initial configuration, how to integrate Zentyal with existing systems, etc. These advantages are pretty clear for companies whose business relies on this software.
Copyright 2004-2012 Zentyal S.L.