Tuesday June 4, 2013 DAY TWO

Schedule of Events
T u es d ay J u n e 4 , 2 0 1 3 7 a.m. Registration and Breakfast 8:30 Opening Remarks Hall C 8:45 Keynote 9:30 Keynote
Joe Natale, TELUS Tony Ciciretto, Cogeco Data Services

SUMMIT DAILY
Tuesday June 4, 2013

12:30 Luncheon Keynote

Anthony Lacavera, Wind Mobile

2:15 Plenary - HALL C The Customers Speak Out

Christopher Henry, former CIO, Grant Thornton; John Lawford, ED and general counsel, PIAC; Howard Maker, commissioner and CEO, Commissioner for Complaints for Telecommunications Services; Barbara Motzney, chief consumer officer, CRTC; Dean Smalley, VP and co-owner, A&B Courier. Moderator: Roberta Fox, chairman and chief innovation officer, Fox Group.

DAY TWO

10:00 Keynote 10:30 Coffee

Jean-Pierre Blais, CRTC

3:15 Coffee 3:45 Plenary The Revolution of TV: Content Anywhere and Anyhow
David Fuller, chief marketing officer, Telus; Michael Hennessy, president and CEO, Canadian Media Production Association; Ken Morse, CTO, advanced technologies, Cisco; Wayne Purboo, CEO and co-founder, QuickPlay Media; David Purdy, SVP content, Rogers Communications. Moderator: Peter Miller, chair, Interactive Ontario.

11-12:30 Regulatory Blockbuster

Edward Antecol, VP regulatory affairs and carrier services Globalive/ Wind Mobile; Mirko Bibic, EVP, chief legal and regulatory officer, Bell Canada; Ken Engelhart, SVP regulatory and chief privacy officer, Rogers Communications; John Lawford, executive director and general counsel, Public Interest Advocacy Centre; Chris Peirce, chief corporate officer, MTS Allstream. Moderator: Greg OBrien, editor and publisher, Cartt.ca.

The Canadian Telecom Summit Daily News is produced for the delegates by www.cartt.ca

Are you missing out on what everyones talking about? These and hundres more stories like it can be found on Cartt.ca, the Canadian industrys home page.

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ATINEAU The CRTCs new Wireless Code issued today allows Canadian consumers to cancel their mobile contracts after two years even if they have signed on for a longer term, and also places caps on data overage and roaming charges, among numerous other things. The code, which will apply to new wireless contracts beginning December 2, 2013, requires wireless service providers to cap data overage charges at $50 for inside Canada and international roaming charges at $100 within a single monthly billing cycle. Additional charges cannot be added

By Susanne Hasulo

Wireless Code: Bill shock, 3-year contracts, gone

without a consumers consent. The Commission says capping these charges is the best way to address the problem of bill shock that consumers face when their mobile phone bill ends up being significantly higher than their normal monthly bill. end of the commitment period cannot be charged any penalty other than an established, clear, early cancellation fee. For wireless contracts that include a subsidized smartphone, the code states that the early cancellation fee must not exceed The code does not impose an outright ban on three-year contracts, which incumbent companies defended before the Commission at its hearing in February as a pro-consumer option. Instead, the CRTC has taken what Simon Lockie, chief regulatory officer of Wind Mobile, calls a sophisticated and subtle approach to the situation by not placing any restrictions on the ways in which both incumbents and new entrants can attract or motivate customers to join them. You dont want to ban those kinds of things outright because theyre pro-consumer. What you want to do is suggest that you cant use that as an artificial retention tool beyond two years, Lockie told Cartt.ca. These three-year contracts were used by the incumbents as an anticompetitive retention tool and we think that capping cancellation fees at 24 months is a major positive for competition. Moving to two-year contracts may sound like good news for consumers, but carriers like Rogers and the CWTA maintain that the reality will instead lead to lower devices subsidies and consumers paying higher upfront purchase prices for their smartcontinues on page 3

We think that capping cancellation fees at 24 months is a major positive for the competition.
Simon Lockie, Wind Mobile

Consumers will also be able to cancel their contracts at any time by notifying their service provider, with the cancellation taking effect that same day. Customers who cancel a contract before the

Robert Levine Director

416-359-8279 [email protected]

Industry Minister to make announcement at 8:00 a.m.

morning at the Ministers Ottawa office. Please go online and check out Cartt.ca then to see just what it that announcement will be. Will it be a statement on spectrum transfer? A 700 MHz auction delay? Well have to wait and see. The Minister had been scheduled to speak at the Canadian Telecom Summit tomorrow, but he has cancelled that appearance.

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ate Monday the media were provided with the following announcement from the office of Industry Minister Christian Paradis: The Honourable Christian Paradis, Minister of Industry, will make an important announcement regarding Canadas wireless telecommunications sector. It will happen at 8 a.m. this

the value of the device subsidy, and must be reduced by an equal amount each month for a maximum of 24 months until that amount falls to $0. Many carriers already offer already offer customers some of the stipulations set out in the new code, such as caps on international data roaming and allow for phone unlocking. We have been making a genuine effort over the past number of years to listen to our customers and respond with significant improvements. As a result, we already do a lot of what is in the new code, said Ted Woodhead, Telus senior vice-president of federal government and regulatory affairs. Telus believes that many aspects of this new code will give Canadians a strong and friendly set of protections.

Tuesday June 4, 2013

DAY TWO

DAY TWO Tuesday June 4, 2013

CTS 2013: More devices + more demand = more stress

Toronto Maple Leafs climactic seventh game against the Boston Bruins in the NHL playoffs last month, he noted, a lot of our cell sites had trouble keeping up with the demand from subscribers. Alec Saunders, vice president of developer relations and ecosystem development for BlackBerry, said his company sees great promise in mobile commerce apps. Despite consumers current security concerns about making their credit card information available over their cell phones, he believes that mobile wallet technologies like Near Field Communications (NFC) will take off as users get more comfortable with using their phones for mobile payments and other information exchanges. We think that NFC has a huge amount of potential, Saunders said. He noted that the companys latest BlackBerry 10 devices are already NFC-enabled. James Maynard, president and CEO of Wavefront, said machineto-machine (M2M) communications holds great potential for Canada as more and more devices get connected to the Internet and learn how to speak the same language. He also sees promising industrial and health applications for M2M, such as tele-medicine in emerging markets and remote locations. Although smartphones have created a great deal of market disruption, the real disruption will come with connected devices and wearable devices, Maynard said. For example, he noted that M2M could change the way we drive, produce electricity and deliver health care. The big obstacle holding back the device-to-device communications market right now, Maynard said, is the lack of a real business model for such services. But he expects that issue to be overcome because of the momentum behind it. Its better to be driving the bulldozer than to be part of the proposed roadway, he said. While all four panelists extolled the virtues of the mobility movement, they admitted under questioning that it has its downside as well. For instance, they said, the constant beeping, buzzing and ringing of mobile devices and the multitasking required to manage them is already taking its toll on peoples attention spans Its certainly made my kids a lot less patient than I would like them to be, cracked Ken Price, DM of mobile communications for Samsung. He questioned whether rules meant to limit to the use of mobile devices in corporate meetings and other settings will prove to be very effective in the end.
Staff

ORONTO Expect to see continued growth in mobile video, commerce and other wireless apps over the next few years, as well as a surge in new, smart, web-connected devices. Those were some of the key points made by four industry experts at the Canadian Telecom Summit here on Monday morning. Speaking on a panel devoted to mobile devices, screens and apps, the four executives agreed that the mobile movement will continue to extend into new areas, foreseen and unforseen, as consumer demand for such devices keeps growing, wireless devices get even more sophisticated and even such traditional appliances as refrigerators, thermostats and washing machines become smart, interconnected devices. Nauby Jacob, vice president of products, services and content for Bell Mobility, said Bells mobile TV product is prompting more customers to use mobile video and driving mobile video consumption among existing users. He noted that Bells mobile TV subscribers now watch an average of more than one hour of video content on their wireless devices each day, up from 25 minutes a day four years ago. Its really an exciting business for us, Jacob said. During the

From left. Moderator Ian Hardy, Mobile Syrup; Alec Saunders, BlackBerry; James Maynard, Wavefront; Nauby Jacob, Bell Mobility; Ken Price, Samsung.

O R O N T O If you thought the mobile communications revolution had already transformed the world, well, were still just seeing the tip of the iceberg. That was the basic message Peggy Johnson delivered in a keynote address at the Canadian Telecom Summit at the Toronto Congress Centre on Monday morning. Johnson, executive vice president and president of global market development for Qualcomm, spent some time spouting facts, figures and forecasts to show how much mobile usage has grown over the past few years, how much more it will continue to grow over the rest of the decade and what that all could mean. For instance, to highlight how much wireless usage is continuing to grow, Johnson noted mobile users have now downloaded more than 30 billion data apps onto their handheld devices across the world, with the 60-billion mark not too far off. She also noted that the wireless business now produces about US$1.5 trillion in revenues globally, enough to account for about 2% of global GDP. Johnson argued the mobility movement is totally re-shaping the computing business, with such increasingly sophisticated devices as tablets and smartphones making PCs and laptops all but obsolete in the future. Were redefining computing by leaving laptops behind and using tablets and smartphones, she said. The world of computing has gone mobile Were starting to demand things in our pockets that used to be on our desktops. To buttress her point, Johnson cited forecasts that 7.5 billion smartphones will go out the door worldwide over the next five years, joining the 1.5 billion smartphones already in consumers hands. She noted that one million new smartphones now go out the door every day, about three times the number of babies born on earth each day.

Mobile revolution? You aint seen nothing yet

CTS 2013: Ericsson announces new ICT centre for Montreal

By Linda Stuart

Fuller versions of all these original news stories can be found on Cartt.ca.

ORONTO While he may have phoned in his keynote address to the Canadian Telecom Summit from Stockholm, Ericsson president and CEO Hans Vestberg made much of the role Canada plays in the companys research and development plans. Speaking via a live video feed from Ericssons global headquarters, Vestberg (pictured) said: Canada is playing an important role for us when it comes to research and development on many of [Ericssons] products. Vestberg used his opportunity to speak to Canadian Telecom Summit attendees to announce Ericssons plan to build a 40,000-square-metre data centre in the Montreal suburb of Vaudreuil-Dorion which will begin operations in early 2015. It will be one of only a few such data centres to be built globally by the company. The idea is to bring together the companys complete product portfolio in a single facility where Ericsson can innovate and test its equipment, and also do research and development on it, Vestberg said. At the same time, customers will also be allowed to use the data centre to do trials and tests on Ericsson equipment, he said. Vestberg said, of the roughly US$5 billion Ericsson invests in R&D globally every year, about 80% is invested in network innovation. In addition, Ericsson invests heavily in OSS/BSS (operations support systems/business support systems) and process transformation, he added. Other technology areas of focus for Ericsson include mobile payment, IPTV, and machine-to-machine platforms in the cloud, Vestberg said. Ericssons latest Mobility Report, also released Monday morning, indicates the global adoption of smartphones and 4G networks is helping to drive tremendous growth in video traffic, which is

increasing by 60% annually. During his keynote address, Vestberg expanded on the Mobility Report, saying 4G network adoption is particularly high in North America, Korea and Japan, which represents a shift from the previous trend of high penetration of 3G networks in Europe. By the end of 2018, Ericsson expects global smartphone subscriptions to reach 4.5 billion, up

from 1.2 billion in 2012. Overall mobile subscriptions will total more than 9 billion by the end of 2018, up from about 6.4 billion subscriptions in Q1 2013, according to Ericsson. Mobile broadband subscriptions are expected to account for about 7 billion of the worlds mobile subscriptions by the end of 2018, Ericsson predicts. Vestberg offered some shorter-

term predictions for the mobile market, saying that by year-end 2013 about 50% of all mobile phones shipped globally will be smartphones. Mobile broadband subscriptions are expected to top 2 billion by the end of the year, he added. Also by the end of 2013, smartphone users will be consuming 20MB of data per day on average.

Ericsson CEO Hans Vestberg made a remote appearance from Stockholm.

Wireless Code: contd

phones. Thats the one thing the CRTC did that Im not sure will be necessarily welcomed by customers, said Rogers Ken Engelhart, Rogers vice-president of regulatory affairs, in an interview. Time will tell whether thats right or not. Engelhart said he is also concerned that the December 2 starting date does not provide enough time for carriers to develop and implement systems to monitor customers data usage and other requirements to comply with the new code. Thats a pretty daunting IT challenge to get done in six months. Other provisions introduced in the code include allowing consumers to have their cellphones unlocked after 90 days, or immediately if they paid for the device in full. Wireless service providers will also be required to provide customers with a clearly stated, easy-to-understand written con-

tract that outlines prices (including taxes), services provided, commitment period, terms of subsidized devices and other details. The CRTCs decision to include provisions to cap fees and limit contracts to two years is good news for consumers and has been welcomed by advocacy groups such as the Public Interest Advocacy Centre (PIAC). The Wireless Code has rules to help wireless customers where it counts the bottom line, said PIAC executive director and general counsel John Lawford. It also makes it easier to switch companies because those costs are limited and are clear, he added. Internet advocacy group OpenMedia. ca agree and say the new code is a positive sign that the CRTC is beginning to consumer concerns more seriously. Ontario not-for-profit DiversityCanada Foundation contends that the Wireless Code fails to address the needs of some prepaid

customers, however. Under the code service providers of prepaid cards are required to keep customers accounts open for seven calendar days after an activated card has expired to allow the customer more time to top up their account and retain their prepaid balance. Celia Sankar, executive director of the DiversityCanada, says if customers miss the top-up expiration date, they risk having their service cut off. Balance expiry amounts to disconnection for prepaid consumers, because they can only use their phones if there are funds in their accounts, Sankar said in a release. When you consider that it is the less affluent consumers who most heavily use prepaid wireless services, the inequity baked into the wireless code is inexplicable. The CRTC also says it plans to conduct a formal review of the Code within three years of implementation. Theres more at www. crtc.gc.ca/wirelesscode

Photos by Michael Tomaszewski.

Photos by Michael Tomaszewski.