Zoggs Report
Zoggs Report
Zoggs Report
cover
Zoggs Marketing Strategy Sophie Mattacott-Cousins N0280922 Fashion Marketing & Branding Year 2
contents
Sec4on
1:
1.0
Introduc4on
1.1
Methodology
1.2
Brand
personality
and
Values
1.3
SWOT
analysis
Sec4on
2:
2.0
Current
consumer
2.1
New
Consumer
2.2
Segmenta4on
of
new
consumer
Sec4on
3
3.0
Swim
market
3.1
Compe4tor
analysis
3.1.1
Compe4tors
Social
Media
Sites
and
Website
Comparisons
3.2
Advances
in
digital
technology
3.3
Future
of
online
retailing
3.4
Social
media
3.5
New
innova4ve
ways
of
using
social
media
Sec4on 4 4.0 Marke4ng strategy 4.1 Product- New Range/ Why 4.2 Price 4.3 Place 4.3.1 App 4.4 Promo4on 4.4.1 Launch of the Zoggs Follower Sec4on 5 5.0 Zoggs Online 5.1 Zoggs Unite Webpage development 5.2 Zoggs follower and integra4on with Leisure centres 5.3 TwiTer Sec4on 6 6.0 Distribu4on 6.1 Budget 6.2 Future plan 6.2.1 Timeline 6.3 Conclusion
Zoggs originated in Australia as a leading manufacturer of goggles and swimwear brand. They have a strong brand personality, providing highly innova4ve swimwear and swimming equipment. Its their passion. This report compiles research in order to devise a strong marke4ng strategy in which focuses on the development of Zoggs online presence and new media coverage in order to enhance the brand, keeping ahead of the highly technologically advanced era we are selling in. This is in order to aTract new consumers and close any gaps they have in a highly compe44ve market whilst con4nuing to en4ce current consumers and raising brand awareness.
1.1 Methodology
In
order
to
compile
this
report
strong
research
was
gained
of
the
Zoggs
brand,
the
current
swimwear
market
trends
and
consumers.
We
Carried
out
primary
and
secondary
research
in
order
to
understand
the
current
market,
iden4fy
the
current
consumer
and
any
gaps
and
use
any
future
predic4ons
to
design
a
2
year
marke4ng
strategy
taking
into
considera4on
a
budget
of
15,000
in
order
to
cover
the
innova4ve
ideas
for
the
development
of
the
Zoggs
online
presence
and
PR.
Primary
research
consisted
of
2
ques4onnaires,
the
rst
was
sent
to
a
lifeguard
team
asking
10
ques4ons
to
establish
how
o]en,
when
and
what
they
look
for
when
purchasing
swimwear.
(see
appendix
1)
The
second
was
for
teenage
girls
to
gather
an
understanding
of
their
buying
habits.
(see
appendix
2)
Secondary
research
consists
of
various
reports
and
databases
e.g
Mintel,
to
gather
a
broader
insight
of
informa4on
and
facts
that
have
been
used
to
inform
our
decisions.
Threats
Delicate economic period, Zoggs and the swimwear market may suer Already large established brands such as Roxy and Billabong, who are targe4ng the same market and consumers may be loyal. This coincides with high street brands who also sell products for every occasion from one distributor.
Zoggs current consumers are family orientated, t and fun. They have a playful aftude towards clothing and pick items for t shape and quality. They are passionate and mo4vated and like to increase their performance. Who Women, men and children of all ages with varied body shapes. A/B2 socio economic group . What Our consumers buys and wears Zoggs products for their innova4on, quality and t, whilst s4ll looking stylish Why Our consumers like to know their item will last on performance and quality whilst also feeling comfortable in the t of the design and shape. When Zoggs products can be worn and used in every water ac4vity from swimming for tness or fun to relaxa4on and leisure. Where Consumers can use their Zoggs products indoors and out. They will stand the test of the sea as well as the pool. They can be worn in any weather condi4ons and used in public and none public places.
Like most markets, the swim market hit a downfall during the recession and cuts on government spending meant the plans to make sports centres free, was not carried out. However despite the restric4ons on public sector spending, new centres s4ll con4nue to be developed. (mintel) Swimming is the most popular ac4vity at leisure centres and swimming pools, reec4ng its posi4on as the most popular spor4ng ac4vity among adults. For the younger market, it is likely to be cost and 4me which are the main restric4ng factors limi4ng the amount of use, sugges4ng that perhaps centres could look at introducing young persons rates, or oering free trials for a limited period, rather than the more common junior or child prices. (Mintel- Leisure Centres and Swimming Pools - UK - July 2011)
3.1 Competitor analysis
Zoggs
currently
face
and
will
con4nue
to
face
strong
compe44on
in
the
swimwear
market.
Zoggs
provide
tness
swimwear
however,
do
not
specialize
in
compe44on
or
fashion
led
products.
Therefore
they
face
compe44on
from
brands
such
as
Speedo
and
Adidas
as
well
as
brands
that
specialize
in
beach
swimwear
e.g
Seafolly.
They
also
face
compe44on
from
high
street
brands
such
as
New
look,
H&M
and
Next
in
their
new
proposed
market.
there
is
a
gap
in
the
market
for
fashion
led
tness
swimwear
that
can
be
used
by
young
women
from
the
age
of
13-21
as
no
compe4tors
have
specialized
in
this
area.
The
table
shows
that
there
is
a
gap
in
the
market
for
Zoggs
to
u4lize
their
Australian
brand
essence
and
use
a
surf/
tness/beach
theme
to
launch
a
range
for
teenagers
which
is
adaptable
for
tness,
beach
and
sport
but
is
also
trend
led.
Summary
of
case
studies
are
in
the
appendix.
3.1.1
Digital Technology online has advanced signicantly over the past decade. The internet now pays a key role in commerce. Consumers are now presented with the op4on to browse, buy and be marketed on most website pages daily. However, not every site manages to engage as successfully as others with their target market, design has to be clear, precise and easy to use. Radio frequency iden4ca4on (RFID) technology has been used for years in supply chain management opera4ons in many sectors, marketers are beginning to apply the technologys ability to automa4cally capture accurate, real- 4me data to create more engaging brand experiences and build brand loyalty (Krumsick, Any&me, anyplace, didgital is everywhere 2011). (e.g see appendix for Coca-Cola example of RFID)
consumers are now asked to use social media sites to express posi4ve brand feelings, with brands integra4ng with Facebook and asking consumers to like which products interest them increasing brand and product awareness. This par4cularly aTracts Young consumers. (see appendix 6)
Augmented Technology
Because Zoggs is posi4oned in a large populated market it is paramount that it stands out from its compe4tors. With new technology becoming interac4ve allowing consumers to see the exact product in which they are buying and in some cases being able to try a product on may see a major expansion in the way in which consumers buy o the internet opposed to an in store environment. Furthermore, having simple online payments possible on mobile devices, tablets and laptops using wi or internet connec4ons there is no reason for consumers to not use the eortless, innova4ve way of purchasing wherever and whenever possible. (See Appendix 7 for further informa4on)
3.4
Social Media
Within the last ten years social media has evolved through the growth of technology. The Web provides inevitable amounts of informa4on allowing consumers to locate informa4on at a click in seconds. With one hundred million users applying for a Facebook account in under 9 months (Targ8com) this shows that a mass audience can be targeted through social media.
4.2 PRICE
4.3 PLACE
Con4nue to sell at Leisure centers, Sports shops on the high street and online. To engage with their new consumer Zoggs needs to improve their Online store. Integrate new technology into their web store and make the selec4on process much more personalized. By oering consumers the possibility to mix and match and see the outcome on screen will create much more interac4on with their consumer.
4.3.1 App
With the advanced technology in M-commerce we advise Zoggs invest in an app. Research has shown under 25s are currently the most technology savvy and therefore by oering this to our new consumer we will be providing to their personal wants and requirements. Through maximizing their app Zoggs will see an increase in sales, consumers can interact and view Zoggs products immediately on their phone and are also given the chance to purchase and share through the app. The app will consist of a series of pages under the labels of; News, Events, Lookbook, Zoggs Unite Lookbook, Follower. This will enable consumers to be able to access Zoggs at any point maximising poten4al sales. Overall by answering their consumers needs Zoggs will create greater brand awareness and loyalty (See appendix 8)
Zoggs App
4.4 PROMOTION
Sponsored
Event;
Boardmasters
Connects
directly
to
target
audience
and
shows
the
consumers
Zoggs
is
serious.
Zoggs
team
will
promote
throughout
the
fes4val
Run
a
twiTer
compe44on
A
Splash
pool
with
cameras
underwater
will
be
situated
at
Boardmasters
on
the
terrace
of
the
'beach
bar'
to
show
o
and
launch
the
Zoggs
Follower
A
press
release
will
be
sent
out
to
some
fashion
and
sport
magazines
to
raise
brand
awareness
whilst
also
making
consumers
aware
of
the
new
Zoggs
Unite
range
and
Zoggs
Follower.
Compe44on
to
win
VIP
4ckets
at
Boardmasters
allows
Zoggs
to
gather
users
details
as
need
to
register
rst
before
comple4ng
the
compe44on
and
can
then
email
news
leTers
and
promo4ons
to
everyone
that
takes
part.
See
Appendix
8
In conjunc4on with the app Zoggs will create a band that has an integrated chip which will allow cameras in certain pools to pick up and follow your swim. It will measure your speed, laps, and record visually which can then be viewed online and shared on Youtube, Facebook and twiTer. The band can be worn at all 4mes, therefore ac4ng as free promo4on (word of mouth) and also relates closely to Zoggs Unite. By providing the Zoggs consumer with reasons to follow and view Zoggs social media sights it will create a greater online presence and result in more ac4vity taking place on their websites.
Compe4tors sites were easier to follow and understand, they also u4lized social media sites Zoggs site was slightly disorientated when nding products and informa4on. Zoggs website also does not u4lize its social media sites, we feel they need to make this more prominent, giving more choices for consumer interac4on. We decided to change the site from (see Appendix 9 for current Zoggs site sta4s4cs)
The changes were made to create an easier follow through process when clicking to get to nal des4na4on, whilst also crea4ng less clicks to get there. Imagery was noted to take a key role in naviga4on so we also felt that images needed to be clearer and more precise to the point, therefore consumers understanding where they would be taken to were they clicked. Our overall goal of the site was to maximise poten4al on social media, bring more custom to the site and make it a friendlier site to use.
5.2 Twitter
where Zoggs will be pos4ng a secret word every half an hour at Boardmasters. The rst person to return to the Zoggs stand on the beach and tell the team the word will then receive a Zoggs goody bag. This will help us increase followers and maximise their social media usage for future promo4on.
With Zoggs currently selling a substan4al amount of products online we will con4nue to use their website as main channel of distribu4on. This will create exclusivity whilst also bringing more trac to their website which is our main goal and promo4onal campaign. However we suggest that they also consider selling on ASOS and Figleaves in the next 12 months. ASOS is the leading online retailer, also selling Zoggs compe4tors giving the chance for consumers to have a direct comparison. We also recommend selling in John Lewis and House of Fraser (family orientated shops). We dont feel supermarkets is appropriate for Unite as its not our new target consumer shop of choice, being seen as some4mes cheap and unfashionable.
6.1 Budget
App - 4 8K (Most likely nearer to 8K) Combined APP & Website 10k Marketing - 5k
(See appendix 10 for breakdown)
6.2.1 Timeline
6.3 Conclusion
Overall though our strategy could be costly in order to target a new consumer it is something that will ul4mately help improve sales in the future. However, we are mainly u4lizing social media as a form of adver4sing, which is predominately free and mass marketed. By introducing innova4ve and up to date marke4ng strategies Zoggs becomes a strong compe4tor in their market whilst con4nuing to be fun and family orientated. By crea4ng a new range we are ul4mately lling the gap that Zoggs currently does not cater for resul4ng in crea4ng a lifestyle brand.
Our rst ques4onnaire was sent to the Eastbourne Voluntary Lifeguard Squad who are a group of lifeguards, both young and old, male and female, who join together several 4mes a week to train to be lifeguards. They were targeted for primary research because they have knowledge and experience of swimming both in a pool and in the sea. We asked 10 ques4ons, to establish how o]en, when and what they look for when purchasing swimwear. QUESTION 1 QUESTION 5 Male 61.5% What are the most important features you look for when buying new Female 38.5% swimwear or swim accessories? Design 61.5% QUESTION 2 Colour 30.8% Age Brand 23.1% 13-15 23.1% Technological features 53.8% 16-18 30.8% Price 30.8% 19-21 23.1% Adjustable sizing 15.4% 21+ 23..1% Evalua4on:Although the nature of the ques4on meant that par4cipants QUESTION 3 could chose more than one op4on as an answer, the results s4ll clearly How o]en do you go swimming per week? show that the design of the item is the most important feature of the 1 38.5% swimwear or accessories for people of the target age, closely followed 2 38.5% by technological features such as goggle an4-fog technology. Behind this 3 7.7% colour and price were of equal importance s4ll holding a large 4 15.4% propor4on of importance. Only a small amount of par4cipants chose brand sugges4ng that perhaps the target consumer are less brand loyal Evalua4on: regular swimmers that swim several 4mes a week. Suggests and instead shop across the market looking at all products available that they swim for tness and as a hobby rather than for leisure or fun before choosing the most appropriate product. Adjustable sizing held a with friends. small amount of importance. QUESTION 4 QUESTION 6 How o]en do you purchase new swimwear? Do you ever encounter problems when buying swimwear/accessories? If Monthly 2 yes please detail. 2-3 months 3 Goggle bands snap easily 4-5 months 3 Lack of sport shops to buy from 6 months 2 Goggles dont t properly Yearly 2 An4-fog lens wear out and dont last very long Evalua4on: Swimwear used as regularly as 2 or more 4mes per week Chlorine wears away material needs replacing a lot more o]en with the majority of par4cipants Goggles get scratched easily replacing their swimwear at least every 6 months if not more o]en. This Elas4c on goggles doesnt stay 4ght for long means that quality of material and swimwear longevity is important Understanding swimwear sizing online when buying new swimwear in order to maximise value.
Appendix
Evalua4on: most complaints are about the wear and tear of products sugges4ng that a focus on the quality of material would aTract consumers who swim regularly to purchase Zoggs swimwear. Emphasis on the technological features of goggles as well as the design features would also re-assure poten4al consumers that they are buying well Ted comfortable products. Making sure the online purchasing process is as easy to use and detailed as possible, using swimshapes or personalised sizing op4ons to increase condence of buyer. QUESTION 7 Where do you buy new swimwear from? Sport shops 53.8% Direct from the brand 15.4% Online 61.5% Mail Order 0% Leisure Centres 0% Evalua4on: The majority of the teenage target age group purchase new swimwear either from sports shops or online sugges4ng that being able to shop across the market and comparing compe4tors is an important factor when deciding which suit to buy. Making online buying easier, quicker, more personalised sizing op4ons ect will encourage shoppers to purchase Zoggs products above compe4tors. Swimmer of the target age group are not buying swimwear from leisure centres even though they are regularly visi4ng them to swim. This suggests that Zoggs needs to focus the distribu4on of its teenage range online and through retail distribu4on channels with sports shops. QUESTION 8 Are there any places you would like to be able to buy swimwear from but cant? Sport shops Swimshop.co.uk Evalua4on: more evidence that sport shops and online services will be the most successful channels of distribu4on for Zoggs teenage range
QUESTION 9 What is your favourite swimwear brand? Nike 16.7% Speedo 100% Evalua4on: Although Zoggs was listed along with Addidas, Arena and Head nobody picked them as their favourite brand. This is a challenge for Zoggs to become more prominent in the teenage market by including a new range and engaging more with the target age group. QUESTION 10 If you could design your own swimwear what features would it have? Tight t Mul4 coloured Comfy goggles Heated material for sea swimming Pocket for locker key Colourful Warming material for when exi4ng the sea Durability Comfort Reasonable price Bright colours Good t interes4ng design Material that doesnt lose elas4city Hidden seam An4-chlorine material Evalua4on: Being regular swimmers both in the pool and in open water having equipment that is reliable and long las4ng is of high importance as well as the swimwear actually looking good in terms of colour and design. Some more specic technological features could be included in the range such as warming material for sea swimming. BeTer awareness of the Zoggs products available would benet the target consumer who may not already be aware of the range of goggles and swimwear available specically for sea swimming and tness pool swimming.
How are old are you? 13 15 years old 3.7% 16 18 years old 22.2% 19 21 years old 70.4% 21 + years old 3.7% What is the purpose of your swimming? School 0.0% Leisure ac4vity 22.2% Fitness 37.0% Compe44ons 3.7% Holiday 44.4% I rarely go swimming 14.8% To evaluate the of the purpose why ques4onnaire par4cipants went swimming suggests they use swimming as a main source of tness, but also on holiday where they may swim for leisure and fun. Do you buy separate swimwear for dierent purposes? Yes 55.6% No 33.3% Some4mes 11.1% The above answers suggests that majority of people by a swimsuit set opposed to separates, buying a set means that the set is complete and matches, opposed to seperates that they not go, or be of a dierent paTern. Are you brand loyal when purchasing swimwear Yes 7.4% No 92.6% Due to the young target audience the answers clearly suggests that they do not con4nually buy into a brand and therefore look for oers and new innova4ons which may evoke them to buy into a brand opposed to being brand loyal and always buying into the brand. If yes, do you follow them TwiTer Facebook Both 100%
This shows that they are brand loyal and follow their brands on social media, sugges4ng they are interac4ve with brands, reading and viewing posts and tweets in which they post in order to keep up to date with brands, ensuring they know what brands are oering. Do you struggle to nd swim wear that ts you properly? Yes 40.7% No 37 % I have done in the past 22.2% The above results show that over half of par4cipants struggle to nd swimwear or have done in the past, this may suggest that swimwear is not par4cularly Ted to body shapes and could be customised in order to improve and develop new products within ranges in the swim wear market. What do you prefer when purchasing swimwear? Adjustable Straps 7.4% Comfy 22.2% FlaTering 81.5% Bust Support 29.6% Fashionable Swimsuits 44.4% Smaller bust size 14.8% Larger bust size 14.8% Other 3.7% A large percentage of consumers when looking for swim-wear look for a costume that is fashionable but will also aTer their body shape, with this in mind young consumers are fashion and body conscious therefore taking this into considera4on they like to feel good when in swimwear. Where do you buy most of your swimwear? Sports shops 18.5% Surf Shops 14.8% High street shops 81.5% Supermarkets 0.0% Online 3.7% It is clear by the above results to suggest young girls do not go direct to specialists shops, however go to fashion based high street shops that do not necessarily specialise in Ted swimwear but provide fashionable garments.
Are you ever conscious of going swimming as you are exposed to the public?? Yes 69.2% No 11.5% Some4mes 19.2 This clearly suggests that young girls are very conscious when wearing swim- wear, therefore producing swim-wear that ts may minimise young girls being conscious when swimming, If yes, would you feel more condent if your swimwear was specically suited to your body shape? Yes 91.3% No 4.3% It would help 8.7% The above results propose young girls would buy swimwear that was designed for dierent swimwear that was aTering for dierent body shapes. To evaluate the ques4onnaire carried out by young girls it clearly suggests they are fashion conscious individuals who shop on the high street for swimwear that is aTering to their body shape but struggle to nd swimwear that ts them well, wearing swimwear both for exercise and leisure.
Appendix 3 SWOT
STRENGTHS Strong brand iden4ty The Zoggs relaxed, Australian, fun brand image is at the forefront of all Zoggs products and communica4on, ensuring that the consumers fully understand what they are gefng from Zoggs products. Social media usage Zoggs understand the need to engage with their consumers through the use of social media sites Facebook, TwiTer and YouTube giving them a live point of contact. Instant responses to Tweets and Facebook messages ensure the customer they are being recognized and improve trust and loyalty and YouTube is being used as a great way to showcase the crea4ve aspects of the brand image and as a focus on new technology within product development. Product Technology Zoggs are very precise and clear when detailing the technological aspects of their products, whether it is goggle lens lters or SwimShapes features, details are clearly stated and focused on as a main selling point for the brand. SwimShapes successfully segment dierent styles of swimwear depending on body shape making it easier for women to select the most appropriate swimwear. WEAKNESSES Strong emphasis on female and junior ranges - male consumers may feel unwelcome to the brand on the website as there is not as much emphasis on details of the male ranges. The designs and colours are not as advanced as on junior of female ranges. Weak website design the Zoggs website is hard to navigate around with uninspiring imagery and language that doesnt successfully communicate the Zoggs brand essence. Undieren4ated products in rela4on to compe4tors the swimwear market is quite saturated with a lot of compe4tors selling the similar products. Zoggs has no standout USP that gives them the advantage over other swimwear brands.
OPPORTUNITIES The biggest opportunity for Zoggs is the new market opportunity to tap into the teenage girl market. With a higher propensity to spend, higher rates of social media usage and new technology, there is a huge opportunity to increase brand awareness within this target group and also within the larger already established market. By entering into this new market segment Zoggs next biggest opportunity is to interact with new media above and beyond Facebook, YouTube and TwiTer. There are new methods of technology that Zoggs can incorporate into their website and social media channels to increase awareness and brand loyalty such as smartphone apps, video technology and augmented reality. Another chance for Zoggs to increase sales and brand loyalty within the newly targeted market is to improve channels of distribu4on. By working on making the online store more prominent and easier to use the 4me-pressed consumers who are used to having everything at the press of a buTon are more likely to interact with the brand. Using other online swimwear and fashion/sport specic websites, such as ASOS.com, further along the 4meline will again increase the amount of sales for Zoggs within the teenage girl market. THREATS The biggest threat for Zoggs when targe4ng the new teenage girl market is other surf brands. Brands such as Roxy and Billabong who already target the teenage market and are well established within the surf and swim community are using new technologies to really interact and communicate with their market and engage them in their whole lifestyle. Another big threat is the brand stretch of high street brands that are now becoming a one-stop shop selling everything needed for a complete wardrobe for every occasion. This is leading to a decline in sport specic shops that are selling specialized sports products. In turn this may lead to poten4al new consumers turning to high street shops and buying products from brands such as Topshop as opposed to specialized sports shops.
Belonging to one group or style tribe - tradi4onally dened by a strong aesthe4c and ethos - is no longer as relevant as it once was The iPod shue mentality of this youth consumer also means that choice is varied, uid and accepted as the norm Back to a clean and modernist look back to simple lines and quality investment pieces Today's youth consumer buys into a mind-set and brands that sell not only garments but communica4on
PEN PROFILE Name: Ella Age: 17 Lives: Large town Interests: Music from main stream ar4sts such a Rihanna to dubstep and d&b when out partying with friends. Loves to go to fes4vals such as Glastonbury, Global Gathering or Benicassim and loves big house par4es with friends. Up to date with social media, always using Facebook and TwiTer to communicate with friends as well as using apps such as WhatsApp and BBM stay constantly in the loop. Likes skiing with friends on college trips and going surng with friends in the summer. Fashion is important but not following mainstream trends. Street style is more inuen4al however they s4ll love to shop at Topshop for everyday basics mixed with vintage pieces for a unique look. Magazines such as iD, Dazed and Confused and Cooler are regular reads.
are
Facebook is said to become the next biggest online retail environment with 40% (why open a store on Facebook?. 2011. Video) of consumers sugges4ng they use social networking when it comes to shopping online, with e-commerce and social commerce becoming the fastest growing segment in consumer retail with an es4mated value of 30 billion dollars by 2015. (Eseller Media Ltd. anon. Online) Having an online store enables brands to promote and adver4se on their Facebook page, oering a direct link to the store bringing trade to the brands, with very liTle eort. Nike have been leaders in innova4ve use of social media to create interac4on with their customers. They are currently pushing their twiTer campaign; How will you make it count in 2012?, gefng their consumers to post on twiTer. They also recently had a campaign with Facebook called Take Mokum, Nike+ Gra4 challenge where they pushed for their consumers to take up an Amsterdam running route. The idea was you downloaded the Facebook app onto your phone through Nike where you could then draw a running route on a satellite map of Amsterdam. You could then share the route back on Facebook and challenge people to run. They developed this by crea4ng the Nike fun house which was a place for people to interact oine also marketed through Facebook. They gained 9,202 members on Facebook, It was visited 183,275 4mes and 220 runs were created. This style of marke4ng massively improved trac onto their site and Facebook gaining a larger audience and greater interac4on. Speedo had not been interac4ng fully in the social media scene un4l last year. Speedo decided to use social media as a way to reach non compe44ve swimmers. They created the Pace Club, which they created a new website, catalogue and tagline. It includes a mobile app that allowed swimmers to access training programs, log workouts and view professional athletes giving 4ps and demonstra4ons whilst also mee4ng others crea4ng Pace clubs virtual swim team which can also be seen on Facebook and twiTer.
Seafolly currently uses the likes of Facebook, TwiTer and Youtube to release limited edi4on product informa4on and promo4onal campaigns. As it doesnt have a store of its own it uses these to market their consumers. Roxy is currently u4lizing the social media scene to create online campaigns that enables consumers to connect to the brand. They post events and informa4on on surf and snow tournaments to keep their consumers in the know. Roxy also uses their own blog to push their news and events. Billabong is using their blog to post news and push their online campaigns. They also use social media sites to give gi]s and promo4onal campaigns all crea4ng a posi4ve brand aftude and a reason to join their sites. For Christmas they produced their online calendar where everyday they gave out news, recipes, vouchers and other informa4on to create consumer brand interac4on.
Radio frequency iden4ca4on (RFID) technology has been used for years in supply chain management opera4ons in many sectors, marketers are beginning to apply the technologys ability to automa4cally capture accurate, real-4me data to create more engaging brand experiences and build brand loyalty. One example is Coca-Colas recent RFID enhanced event. The brand used RFID-tagged bracelets during a 2010 amusement park event for teenagers that integrated with Facebook and immediately updated their ac4vity on the social pla}orm. Fans swiped their bracelets at dierent spots to instantly like an aTrac4on or be tagged in a photo taken by an amusement park photographer. This interac4on provided users the ability to seamlessly engage with the brand and their social network in real 4me by lessening the barriers an update was as easy as a swipe of your arm, not accessing through a mobile app. For Coca-Cola, this was an opportunity for increased social media presence and viral impressions generated from their network.
Young consumers are generally more interested in new technology than older consumers, but personal technology items such as smartphones and video games, are becoming an everyday feature in the lives of todays digital na4ves. Mobile phones are fast becoming ubiquitous too, with 91% of teens and tweens having their own mobile. Teens and Tweens technology usage- UK- November 2011- Mintel. According to Mintels consumer research, 82% of youths aged 10-15 have used social networks. Facebook is the most established social networking pla}orm amongst youths, with three quarters of children having ever used it. Currently, 92% of 14-15-year-olds are Facebook users. Some 42% of youths who own a smartphone say they have paid for apps on their smartphones, and the propor4on almost doubles to 82% for downloading free apps on their phones.Teens and Tweens technology usage- UK- November 2011- Mintel.
The future of online retailing is becoming increasingly dependent on the use of mobile technology. With over 80% (REFERENCE) of UK homes having an internet connec4on and X% of people in the UK owning a Smartphone (REFERENCE) brands are inves4ng in new technologies which can span both of these channels. 4G internet connec4on is also being rolled out across the country meaning that connec4on to the internet will be yet faster and easier, enabling users to connect to the internet almost everywhere. The UK online retail market is expected to yield 123billion in 2020. WIFI access is becoming more common in the retail landscape with many brands oering free WIFI connec4ons to customers in order to u4lise and maximise the use of smartphone apps. (REFERENCE WGSN). A major advance in retailing will be the ability to pay for products in- store via mobile payment devices on smartphones. This technology will enable consumers to buy products from anywhere with an internet connec4on and then pick them up and pay for them in- store at a convenient 4me. Apps have already been created to help enable this process however it is expected that the popularity of this will greatly increase in the coming years.
Augmented reality has been popping up at various retail brands since 2010 being used mainly in-store as a way of interac4ng with consumers. The advancement of this technology now means that it can be used in an online environment. One of the rst brands to do this successfully was Tissot who used the technology for consumers to see what each watch design actually looked like on their very own wrists, using a webcam and a printed out watch template. This process can be harnessed by retail brands, especially swimwear brands, because the look of the product when on the body is such an integral part of the purchasing process. In general the future of online retailing is crea4ng a user experience that can be personalised and interacted with, a step further than just seeing the product and reading some copy about it. Content must be easily accessible through desktop and laptop formats as well as through mobile and tablet devices. Consumers are increasingly exposed to the compe4tor landscape, with the younger genera4ons holding brand loyalty at a lower rate of importance than their older pears, meaning it is becoming a race for brands to have the most crea4ve, user-friendly was of communica4ng with their demographic and increasing the ability to complete the purchasing process. Online payment has become a lot easier with new technology. Integra4ng a system such as PayPal makes it easier for consumers to pay for products online without having to ll in their details every 4me they want to purchase. This makes the transac4on a lot quicker and seemingly stress free.
product We have developed a new range based on Unite range at Zoggs specically designed for the teenage girl, aged from 13 to 21 years. The vision for the new range is to create something regarded as cool to the younger eye with the shapes and styles that s4ll captures the fun aspects of Zoggs through the colours and paTerns used. It is intended to be associated with the surfer type. It is perfect for recrea4onal ac4vi4es and performance-based swimming. According to WGSN, Hazy Summer is a key print trend for summer 2012. It can be commercially translatable for swimwear. The colour paleTes for the swimwear is based around this using ve bold fun colours and ve dierent muted abstract paTerns. The colours are complementary of one another, which will allow the consumer to mix and match. Both the tops and boToms will be available in the paTerns as well as the plain colours. The adver4sing for the range will again relate to the Hazy Summer trend and use black and white photography, which incorporates hints of colour from the bikini styles. The sefng will be on a beach with a hazy sunset that creates an atmospheric mood and vintage eect. Polaroid photomontages will also be something to consider as a form of adver4sing the Unite range. The 70s is a key era for the inspira4on of the paTerns and period prints will be used to create that retro resort feel. The swimwear will have a choice of dierent shapes and sizes to appeal to the teenage market. The bikini top is available in a halter-neck and bra style. The bra style top is specically Ted to the girls bra size and oers support, similarly to the Zoggs Swimshapes range. The bikini boTom will come in a brief short style and. Along with the bikini styles, swimsuits will be designed, that are prac4cal but s4ll fashionable. Other than the bra style top, the sizing for the range will be from a size 6, to cater for the younger target consumer whose bodies are s4ll developing, up to a size 18. It will be sold as separates, which allows the consumer to also mix and match sizes. Price The pricing of Unite swimwear is dependent on the style and colour of the bikini and swimsuit. The halter neck style bikini top and boToms range from 12-15. The bra style bikini top with underwire and padding will be priced between 15-17 and the swimsuits will be priced at 25.
Place Primary research proved that the target market buy primarily through online stores and through sports shops on the high street. Currently Zoggs sell a lot of their products through leisure centres which is working well for their womens and kids ranges however doesnt translate well for the teenage market. In order to engage with this market, Zoggs needs to improve their online store experience to make it engage with a younger audience who are used to buying from interac4ve brands online. One way of doing this is to integrate new technology into the web store and make the selec4on process a lot more personalised. WGSN report on curated commerce suggests that 2 key points are to Create a more personalised, tailor-made oer to engage on a more bespoke level and Create tac4cal VM online and in store via targe4ng shopper proles or by simply oering ou}it op4ons and solu4ons. By oering the chance to mix and match bikini styles to suit your personal body shape and segmen4ng the one- piece swimsuits by comprehensive body templates the young consumer will feel more involved in the selec4on process. Also using high quality imagery and videos will give a clearer understanding of what the product actually looks like. A Mintel report suggests that an integrated mul4channel retail model with in-store, online and mobile channels all seamlessly interconnected is the way forward. With under-25s being the most technologically-savvy genera4on, mul4channel retailing is most relevant within the youth fashion market. M-commerce is expanding at a rapid rate, with the exibility of on-the-go shopping holding major appeal to todays 4me- pressed consumers. A study conducted by PayPal has forecast mobile retail to grow by 42% per year for the next ve years to be worth 2.5 billion by 2016. Further down the line Zoggs can integrate a smartphone/tablet app that is another way of interac4ng with the teenage market. Teenage girls are a lot more likely to interact with the apps where they can view collec4ons, watch videos on styling 4ps and purchase items instantly, therefore a Zoggs app would work well. When Zoggs start to target teenage boys further down the 4meline the integra4on of a gaming app will work beTer alongside the ability to purchase instantly.
PromoKon The promo4onal methods used to increase brand awareness of Zoggs in the teenage girls market will be based around an event at Board Masters fes4val in Newquay, Cornwall. The Zoggs team will have a stand at the fes4val that will be encouraging fes4val goers to have their photo taken in the Zoggs photo frame which will then be uploaded onto the Zoggs Facebook page. In order to view their pictures par4cipants must like the Facebook page. Alongside this fun method of promo4on the team will be running a TwiTer compe44on where they will be encouraging people to follow Zoggs TwiTer page to nd out a secret word every half hour. The rst person to return to the Zoggs stand and tell the team the secret word will then receive a free Zoggs goody bag which will include items such as Frisbees, s4ckers and possible goggles or a swimming hat and a Zoggs voucher. Both of these promo4onal events will help to drive trac to the Zoggs Facebook and TwiTer pages and increase the amount of social network interac4on with the target audience. Alongside these events the Zoggs team will be handing out a limited amount of Zoggs FOLLOWER wristbands. These wristbands will have a special integrated chip which, when used at a specic site at the Board Masters fes4val, will record the user swimming or surng. These videos will then be uploaded to a special Zoggs micro-site. Once the par4cipant has nished they can then log into the site using a unique code on the wristband and watch their personalised video, which can then be edited and shared with all Zoggs website users. In order to increase par4cipa4on levels and to give the par4cipant something back, Zoggs will also be running a compe44on for the best video uploaded. The winner will have the chance to become Zoggs very own blogger, giving them the opportunity to work with the brand and write about anything interes4ng going on in the swimming/surng world. Throughout the Board Masters fes4val Zoggs reps will be handing out yers promo4ng the events taking place and also with a link to the Zoggs website, Facebook and TwiTer pages.
A smartphone app will also be developed in order to pull together all the elements of the promo4onal strategy. The main focus point of the simple app will be a look book of swimwear styles with integrated links to the online store, a news page featuring live up to date news about events going on in the swimming and surng world and nally a sec4on to view the top FOLLOWER videos from the FOLLWER events. The app will enable teenage girls to interact with the brand by viewing styling op4ons for the swimwear range and easily linking it to the online store for easy purchase. This will drive trac to the online store and create a halo eect for other Zoggs products. The halo eect will also happen for the FOLLOWER sec4on, where people will not only be able to watch the videos but will be able to see the swimwear the par4cipants are wearing, encouraging them to go through to the online store and make a purchase.
Contact: Sophie MaMacoM-Cousins Tel: 0115 474654 Mobile: 07986542321 Emai: [email protected] Zoggs unite teenagers with new collecKon Australian swimwear brand takes a new turn by launching a new collecKon, specialising in targeKng the younger generaKon. London. Feb.6 2012.- Chris Ba commercial director of Zoggs announces a new swimwear collec4on for 13-21 year old girls. The bold new range Zoggs unite is inuenced by combining the beach and tness lifestyle into one collec4on, using Zoggs Australian brand image. The launch will hit the surng coastline of Newquay at Boardmasters fes4val and will proceed to be sold online, on the new, improved, interac4ve website. Along with this there will be an exci4ng social media campaign where you can access videos and photos of yourself swimming.but how? Zoggs have seen a gap in the market. With teenagers being the most powerful consumers of this era, (states mintel) there has been a huge increase in brands social media and online presence for brands to u4lize. There are limited brands out there that sell specialist t swimwear for girls to wear swimming and for leisure; therefore Zoggs have an extremely innova4ve USP. Being known for their broad target consumer base and oering products to all ages, the last market to target has been recognised. The range will be an exci4ng mix of trend led bikinis and swimwear t for all purposes, t for all body shapes, sizes and taste. The most crucial, inuen4al age of a young womens life is from the age 13- 21 and face dicul4es with accep4ng body shape changes and embracing exercise. Zoggs have a large tness presence and want to encourage all young women out there to embrace their bodies and get in the pool, sea or the beach.
Press Release
The range was inuenced by surng and the beach lifestyle that Australia lead. The exhilara4ng part of the launch is the social media campaign behind it, the ZOGGS FOLLOWER. Do you want to be able to sign in online and share videos and photos with your friends of you swimming? But who is lming you? Bands will be given out at the fes4val boardmasters, which contain a chip. There will be cameras inside and outside of the pool that pick your chip and lm you swimming. You can then subscribe to the new improved innova4ve website and access your video. The website will contain a whole new sec4on for the Zoggs Unite range for all the young women to browse blogs, videos, photos and of course enjoy the new range. There will be a winner for the best video each month and a chance for that person to blog on the unite page. So ladies, check out what all the buzz is about and visit www.zoggs.com/unite and sign up to win free 4ckets to boardmasters. www.boardmasters.co.uk. For further informa4on please contact
Appendix 9
Alexa.com Zoggs.com has a three-month global Alexa trac rank of 1,148,912. The site has been online since 1996. The 4me spent in a typical visit to the site is roughly three minutes, with 20 seconds spent on each pageview. About 23% of visits to this site consist of only one pageview (i.e. unsuccesful).
Brands now use the web as the forefront for their promo4on and marke4ng. Online commercialism has grown and by analyzing the Zoggs website it is clear Zoggs is not maximising theirs. Zoggs is a swimwear brand- however in google search engine they appear on the 8th page- this means that unless a consumer is specically looking for Zoggs website they are very unlikely to come across Zoggs By u4lizing social media sites and createing a way of interac4on Zoggs is much more likely to rise in the search engine
Appendix 10 Budget
App
-
4
8K
(Most
likely
nearer
to
8K)
If
the
content
of
the
APP
is
sta4c
would
be
a
lot
cheaper.
But
as
it
has
a
live
stream
of
updates,
the
cost
is
increased.
Combined
APP
&
Website
10k
As
the
changes
to
the
website
are
minimal
and
basic,
cost
isnt
too
high.
Just
adap4ng
what
already
exists
for
a
simpler
naviga4on
of
the
site.
Marke4ng
-
5k
Cost
of
the
VIP
4ckets
to
Boardmasters
with
camping
Cost
of
making
bands
with
chips
intergrated
only
enough
to
give
to
the
professional
surfers
&
compe44on
winners
at
the
fes4val.
Flyers
to
hand
out
at
Boardmasters
adver4sing
to
follow
Zoggs
on
TwiTer
and
be
involved
in
the
secret
word
compe44on
10,000
yers
Cameras
to
be
put
up
at
Boardmasters
to
lm
surfers
and
put
in
leisure
centres
for
underwater
lming.
Marke4ng
of
new
range
magazine
adverts
e.g.
Cooler
magazine.
Bibliography
Websites Social media and website, 2012, hTp://seafolly.com (last accessed 20.1.12) Social media, 2012, hTp://www.quiksilverinc.com/index.aspx (last accessed 20.1.12) Social media, 2012, hTp://www.speedo.co.uk/ (last accessed 20.1.12) DC live park, 2012, hTp://www.dcshoes.com/uk/en/snow/videos/live-park-system (last accessed 19.1.12) Augmented Reality, 2012, hTp://www.simplyzesty.com/technology/4ssot-augmented-reality-campaign-lets-you-wear-virtual-watches-before- buying/ (last accessed 20.1.12) hTp://www.4ssot.ch/reality/ (last accessed 18.1.12) Social media and website, 2012 hTp://www.zoggs.com/ (last accessed 23.1.12) hTp://www.google.co.uk/imgres (last accessed 23.1.12) Social media and website, 2012, www.roxy.com (last accessed 20.1.12) Social media, 2012 www.facebook.com (last accessed 23.1.12) Social media, 2012 www.twiTer.com (last accessed 22.1.12) Social media, 2012 www.myspace.com (last accessed 17.1.12) Social media, 2012 www.youtube.com (last accessed 19.1.12) Social Media and Website 2012 www.Nike.com (last accessed 19.1.12) Informa4on on swimwear market www.mintel.com (last accessed 15.1.12) Trends in fashion and media www.WGSN.com (last accessed 18.1.12)
References
(zoggs:online,2012)
(Mintel:
online,
2011)
(Krumsick,
Any4me,
anyplace,
digital
is
everywhere,
2011)
(Wgsn:online,2012)
(Targ8:
online,
2012)
(nike:online,2012)
(speedo:online,2012)
(4ssot:online,2012)
Articles
Mintel, 2011. Leisure Centres and Swimming Pools (online) Available athTp://oxygen.mintel.com/sinatra/reports/display/id=585284. (Accessed 14.01.2012) Mintel, 2011. Teens and Tweens technology usage (online) Available athTp://oxygen.mintel.com/sinatra/reports/display/id=600658. (Accessed 14.01.2012) Mintel, 2011. A Mixture of New and Old Technology to Boost Broadband Infrastructure in the UK. (Acessed 14.01.12) Mintel, 2012 To be or not to be - Technology predic4ons for 2012. (Accessed 14.01.12) Krumsick, 2011. Any4me, anyplace, digital is everywhere Available at hTp://trends2011.clickhere.com/) (Accessed 21.01.2012) WGSN, Currated commerce: best prac4ce. Jane Bibby & Jodie Ball. 15/12/2011
Books
Dibb, 2005. Marke4ng European. 5th Revised Edi4on. Boston: Houghton Miin Harcourt Kotler et al. 2008. Principles of Marke4ng. 5th Edi4on. England: Pren4ce Hall.
Image References
Fig 1- Zoggs powerpoint Fig 2- brand essence moodboard. Online image. Available at www.zoggs.com(accessed 16.01.12) Fig 3-Zoggs powerpoint Fig4,5,6- consumer moodboard. Online image. Available at google images and wehear4t.com. (Accessed 14.01.12) Fig 7- bodyshapes. Online image. Available at hTp://www.daneechi.com/Shop-by-Shape. (Accessed 15.01.12) Fig 8- consumer moodboard. Online image. Available at google images and wehear4t.com (Accessed 14.01.12) Fig 9- Google images Fig 10- perceptual map. Online image. Available from brand logos from individual websites. (Accessed 17.01.12) Fig 11- compe4tor table.Online image. Available from brand logos from individual websites. (Accessed 17.01.12) Fig 12-14 Screen prints. Online image. Available from brands social media pages. (Accessed 17.01.12) Fig 15- DC live park. Online image. Available from hTp://www.dceurope-livepark.com/. (Accessed 19.01.12) Fig 17- Tissot. Online image. Available from hTp://www.4ssot.ch/ (Accessed 19.01.12) Fig 18- unite moodboard. Online image. Available from googleimages.com. (Accessed 19.01.12) Fig 19- moodboard. Online image. Available from wehear4t.com (Accessed 19.01.12) Fig 20- range- own images Fig 21- range- own images
Fig 22- Range example- mood board- Available from wehear4t.com (Accessed 19.01.12) Fig 23- Smartphone app Fig 24- Board masters event. Online image. Available atwww.boardmasters.co.uk . (Accessed 23.01.12) Fig 25- Zoggs follower. Online image. Available at www.googleimages.com. (Accessed 23.01.12) Fig 26- Zoggs website screen shot. Online image. Available at www.zoggs.com (accessed 23.01.12) Fig 28- new website Fig 29- Zoggs Unite website Fig 30- twiTer- www.twiTer.com Fig 31- leisure centre- google images Fig 32- Asos. Online image. Available from Asos social media. (accessed 23.01.12)
Work Minutes
Minutes
of
mee4ngs
Friday
9th
December
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time:
1
hour
Objec4ves:
discussed
brief
Tasks
to
complete:
research
over
holidays
Tuesday
10th
January
ATendees:
CharloTe,
Jasmine,
Natasha,
Sophie
Time:
2
hours
Objec4ves:
brainstormed
ideas,
discussed
research
done
over
holidays,
divide
up
responsibili4es
Tasks
to
complete:
Sophie:
compe4tor
moodboards
CharloTe:
range
plan
&
design,
budget
and
costs
Natasha:
presenta4on
plan,
new
&
poten4al
customers,
primary
research
Jasmine:
Powerpoint,
logo
Thursday
12th
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
3
hours
Objec4ves:
brought
together
ndings,
briefed
Susie,
set
more
tasks
Tasks
to
complete:
carry
on
with
set
tasks
Friday
13th
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
2
hours
Objec4ves:
discussed
primary
research,
set
out
speaking
parts
for
presenta4on
Tasks
to
complete:
start
gefng
informa4on
to
put
in
presenta4on
Monday
16th
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
4
hours
Objec4ves:
start
pufng
together
presenta4on,
carry
on
with
individual
parts
but
consult
each
other
Tasks
to
complete:
get
data
ready
to
put
in
report
Tuesday
17th
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
4
hours
Objec4ves:
put
informa4on
together
for
report,
cut
down
informa4on,
divided
speaking
parts
for
presenta4on
Tasks
to
complete:
write
up
individual
speaking
parts
for
presenta4on,
edit
individual
reports
Thursday
19TH
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
3
hours
Objec4ves:
carry
on
with
edi4ng
individual
research,
compe4tor
table
Tasks
to
complete:
learn
speech
for
presenta4on
on
Monday,
edit
report
Sunday
22nd
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
3
hours
Objec4ves:
nish
presenta4on,
prac4ce
Tasks
to
complete:
prac4ce
presenta4on
Monday
23rd
January
ATendees:
Susie,
CharloTe,
Jasmine,
Natasha,
Sophie
Time
3
hours
Objec4ves:
prac4ce
presenta4on
Tasks
to
complete:
nish
pufng
report
together,
bibliography,
appendix