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    10.SAP Service Desk Configuration PDF

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    satishnext
    This document provides instructions over 11 pages on how to configure the Service Desk in SAP. It details the steps to activate the business configuration set, create an RFC connection from the satellite system to SAP Solution Manager, define authorization objects, and monitor messages. The goal is to generate support messages from satellite systems that can be tracked in Solution Manager.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    10.SAP Service Desk Configuration PDF

    Uploaded by

    satishnext
    160 views11 pages
    This document provides instructions over 11 pages on how to configure the Service Desk in SAP. It details the steps to activate the business configuration set, create an RFC connection from the satellite system to SAP Solution Manager, define authorization objects, and monitor messages. The goal is to generate support messages from satellite systems that can be tracked in Solution Manager.

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    SAP Service Desk configuration.

    Original Title

    10.SAP Service Desk Configuration.pdf

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    This document provides instructions over 11 pages on how to configure the Service Desk in SAP. It details the steps to activate the business configuration set, create an RFC connection from the satellite system to SAP Solution Manager, define authorization objects, and monitor messages. The goal is to generate support messages from satellite systems that can be tracked in Solution Manager.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    160 views11 pages

    10.SAP Service Desk Configuration PDF

    Uploaded by

    satishnext
    This document provides instructions over 11 pages on how to configure the Service Desk in SAP. It details the steps to activate the business configuration set, create an RFC connection from the satellite system to SAP Solution Manager, define authorization objects, and monitor messages. The goal is to generate support messages from satellite systems that can be tracked in Solution Manager.

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    You are on page 1of 11

    SERVICE DESK CONFIGURATION

    APPLIES TO:
    Service Desk

    Confidential Document

    SUMMARY
    This article explains how to configure and activate the Service Desk. AUTHOR: K.VENKATA RAMU. COMPANY: Willsys Infosystems Pvt. Ltd., CREATED ON: th 17 March 2012.

    Page 1 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    SERVICE DESK It is used to generate the support messages from the satellite systems to solution manager. It is also referred as Helpdesk system, Ticketing system, Issue Management System It provides a feasibility to create a Message/Ticket from the satellite systems which can be monitored in Solution Manager (It is similar to a call handling system) Ensure that an RFC is defined from Satellite to Solman in SM59 with S_RFC and S_RFCACL Authorization Objects Activate Service Desk BC (Business Configuration) SET (by default it is activated) in TCODE SCPR20 alternatively use TCODE SPRO

    Specify the BC Set Name and click on Activate Button

    it will prompt for a change request

    Page 2 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Specify the Description and click on save Button

    Click onok Execute the Transaction Code SM59

    Create a new RFC with type 3

    Page 3 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Create the SERVICEDESK RFC Connection from NBI to SOL System

    Page 4 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Execute the transaction Code SM30

    Specify the Table Name BCOS_CUST and click on maintain

    Page 5 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Click on ok

    Click on New Entries Page 6 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Specify OSS_MSG and the RFC Name (SERVICEDESK) click on save Button

    Click on ok

    Click on save Page 7 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Goto Any Transaction and Navigate to Help Create Support Message

    Specify the Error Message and click on send option

    Page 8 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Click on ok Monitoring the Messages: Execute Transaction Code DSWP Operations Service Desk Transaction Monitor or perform the following: TCode S_SMC_47000017 or CRM_DNO_Monitor transaction is used to monitor the messages.

    Page 9 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Select the Message to display If the message could not resolved we can search in market place

    Page 10 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

    SERVICE DESK CONFIGURATION

    Confidential Document

    Related Content:
    www.help.sap.com www.sdn.sap.com/irj/sdn/index.

    Disclaimer and Liability Notice:


    Willsys Infosystems will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. Willsys Infosystems offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by Willsys Infosystems. You agree that you will not hold, or seek to hold, Willsys Infosystems responsible or liable with respect to the content of this document.

    Page 11 of 11. Willsys Infosystems Pvt Ltd.,

    Email:[email protected], Contact: 040-23732609

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