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    Nema Saya

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    nurul_aqirah01_11455
    This document provides details about Muhammad Shuhazli Bin Aided's work experience and qualifications. It states that he has worked as a customer service officer and technician at Auto Bavaria Sime Darby Motor servicing BMW and MINI vehicles. It lists his duties in these roles, which include scheduling service work, providing estimates, and inspecting and repairing diesel and gas systems. It also outlines his educational background, including a diploma in vehicle maintenance and repair from IMIAL IMI.

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    Nema Saya

    Uploaded by

    nurul_aqirah01_11455
    34 views9 pages
    This document provides details about Muhammad Shuhazli Bin Aided's work experience and qualifications. It states that he has worked as a customer service officer and technician at Auto Bavaria Sime Darby Motor servicing BMW and MINI vehicles. It lists his duties in these roles, which include scheduling service work, providing estimates, and inspecting and repairing diesel and gas systems. It also outlines his educational background, including a diploma in vehicle maintenance and repair from IMIAL IMI.

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    This document provides details about Muhammad Shuhazli Bin Aided's work experience and qualifications. It states that he has worked as a customer service officer and technician at Auto Bavaria Sime Darby Motor servicing BMW and MINI vehicles. It lists his duties in these roles, which include scheduling service work, providing estimates, and inspecting and repairing diesel and gas systems. It also outlines his educational background, including a diploma in vehicle maintenance and repair from IMIAL IMI.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    34 views9 pages

    Nema Saya

    Uploaded by

    nurul_aqirah01_11455
    This document provides details about Muhammad Shuhazli Bin Aided's work experience and qualifications. It states that he has worked as a customer service officer and technician at Auto Bavaria Sime Darby Motor servicing BMW and MINI vehicles. It lists his duties in these roles, which include scheduling service work, providing estimates, and inspecting and repairing diesel and gas systems. It also outlines his educational background, including a diploma in vehicle maintenance and repair from IMIAL IMI.

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    Nema saya

    CSO ( CUSTOMER SERVICE OFFICER )

    CSO is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Test-drive the vehicle or refer to the test technician as necessary.

    PERSONAL PERTICULAR

    NAME AGE IC NUMBER DATE OF BIRTH PLACE OF BIRTH

    : MUHAMMAD SHUHAZLI BIN AIDED : 24 YEARS OLD : 880418-08-6955 : 18 APRIL 1988 : TAIPING, PERAK, MALAYSIA

    TELEPHONE NUMBER : 012-4505893 E-MAIL RELIGON SEX MARITAL STATUS NATIONAL HEIGHT & WEIGHT LANGUAGE SPOKEN LANGUAGE WRITEN : [email protected] : MUSLIM : MALE : SINGLE : MALAYSIAN : 170CM, 63KG : MALAY & ENGLISH : MALAY & ENGLISH

    EMPLOYMENT HISTORY
    2009 - 2011 Auto Bavaria Sime Darby Motor * Technian BMW & MINI COPPER * Warranty Department * CSO ( Customer Service Officer )

    WORKING EXPERIENCE
    16 JULAI 2007 14 DICEMBER 2001 : ON JOB TRAINING (6MONTH) CAR CARE CENTRE WORK AS MECHANIC PINANG AUTOMART PRAI, PULAU

    MAY OCTOBER 2009 : ON JOB TRAINING (OJT) BAVARIA (BMW) WORK AS MECHANIC KUALA LUMPUR AUTO SEGAMBOT,

    DETAIL EXPERIENCE
    - CARRY OUT MAINTENANCE AND REPAIR JOB ON MOTOR VEHICLE TRADE - MAKE OVERHAUL FOR PROBLEMS ENGINE - CHANGGING THE PART THAT IS WORN OUT WITH A NEW ONE LIKE LOWER ARM, BRAKE PADS, OIL SUM GASKET, ALTERNATOR BELT, AIRCOND BELT AND POWER STEERING BELT, TIMING BELT, CLUCTH PLATE AND MANY MORE

    EDUCATIONAL BACKGROUND
    QUALIFICATIONS : DIPLOMA IN VEHICLE MAINTENANCE AND REPAIR (LIGHT VEHICLE), IMIAL IMI (THE INSTITUTE OF THE MOTOR INDUSTRY) U.K. YAYASAN SIME DARBY INOKOM AUTOMOTIVE TRAINING CENTRE DIPLOMA SCHOLARSHIP AWARD 2008/2009

    SIJIL KEMAHIRAN MALAYSIA (SKM) LEVEL 1, 3, 3

    : SIJIL AUTOMOTIF KOLEJ KOMUNITI KEPALA BATAS LEVEL 1, 2

    : SIJIL AUTOCAD 2004 (2D DRAFTING) SIRIM BERHAD PENANG BRANCH

    : SIJIL PENYERTAAN KHIDMAT NEGARA 2006

    : SIJIL PELAJARAN MALAYSIA 2005 (SPM) SMK KING EDWARD VII SCHOOL, TAIPING, PERAK

    : PENILAIAN MENENGAH RENDAH 2003 (PMR) SMK KING EDWARD SCHOOL, TAIPING, PERAK

    TECHNICIAN ( BMW & MINI COPPER )


    Inspect and diagnose diesel, gas, and system to determine necessary repairs. Make minor-to-major repairs to any problem. Install and repair special equipment. Operate and maintain tools equipment. Troubleshoot and repair systems and components. Estimate the cost of material and labor for work orders.

    WARRANTY DEPARTMENT ( CLERK )


    Research on warranties and prepare all claims to submit. Prepare documents for all warranty claims and mention repair order number and date of replacement. Manage all warranty claims, resubmit claims of required and ensure appropriate action. Monitor defective products and withdraw specific batch of products if required. Maintain records of customer details and warrantor references.

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