Internship report at a glance

Name of the Tropics

1. Chapter One
Introduction

2. Chapter Two
An Appraisal of National Bank Ltd.

3. Chapter Three
General Banking

4. Chapter Four
Services of National Bank

5. Chapter Five
Foreign Exchange

6. Chapter Six
Daily activities of Bank

7. Chapter Seven
Other activities of National bank ltd

8. Chapter Eight
Recommendation & Conclusion.

Chapter one
Introduction
1.1 An overview of National Bank Ltd.

ational Bank Limited is regarded as the pioneer in the private sector banking of Bangladesh. National Bank started its journey with the noble vision of diversifying banking activities into different activities of client service. The bank is also committed to fulfill its responsibilities to the society and the country. National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector Bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The member of the board of directors is creative businessman and leading industrialist of the country. To keep pace with time and in harmony with national and international economic activities and for rendering all modern services, NBL, as a financial institution automated all its branches with computer network in accordance with the competitive commercial demand of time. Moreover, considering its forth-coming future the infrastructure of the Bank has been rearranging. The expectation of all class businessman, entrepreneurs and general public is much more to NBL. Keeping the target in mind NBL has taken preparation to open new branches by the year 2000-2001. The emergence of National Bank Ltd. in the private sector is an important event in the Banking arena of Bangladesh. When the nation was in the grip of severe recession, Govt. took the farsighted decision to allow in the private sector to revive the economy of the country. Several dynamic entrepreneurs came forward for establishing a bank with a motto to revitalize the economy of the country. National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in the private sector. From the very inception it is the firm determination of National Bank Limited to play a vital role in the national economy. We are determined to bring back the long forgotten taste of banking services and flavors. We want to serve each one promptly and with a sense of dedication and dignity. The then President of the People's Republic of Bangladesh Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983

but the first branch at 48, Dilkusha Commercial Area, Dhaka started functioning on March 23, 1983. The 2nd Branch was opened on 11th May 1983 at Khatungonj, Chittagong. Today they have total 76 Branches all over Bangladesh. Since the very beginning, the Bank exerted much emphasis on overseas operation and handled a sizeable quantum of homebound foreign remittance. The Bank established extensive drawing arrangement network with Banks and Exchange Companies located in important countries of the world. Expatriates Bangladeshi wage earners residing in those countries can now easily remit their hard-earned money to the country with confidence, safety and speed. In the year 2000, the Bank managed to procure foreign remittance business to the tune of US$88.44 million dollar equivalent to Tk.4, 662.10 million compared to Tk.3, 986.20 million in the previous year indicating a growth of 16.96% Considering the need for remittance by the expatriates Bangladeshis residing abroad the Bank during the year established drawing arrangement with the Pacific Bank Berhad, Malaysia (now May Bank), Security Exchange Company Limited, State of Kuwait and Dalil Exchange, State of Bahrain. Our Bank invested 25% equity in Gulf Overseas Exchange Company LLC, a joint venture Exchange Company in Oman, operating since November, 1985 under the management of our Bank. The Bank received Riyal Omani 12,450 equivalent to Tk.1.74 million as dividend for the year 2000. A Representative Office was established in Yangon, Myanamar in October, 1996 by our Bank and obtained permission from the Government of Bangladesh to handle border trade with Myanmar. Opportunities are being explored for further business avenues there. Now NBL is on line to establish trade and communication with the Prime International banking companies of the world. As a result NBL will be able to build a strong root in international banking horizon. Bank has been drawing arrangement with well conversant money transfer service agency "Western Union". It has a full time arrangement for speedy transfer of money all over the world. Banking is not only a profit-oriented commercial institution but it has a public base and social commitment. Admitting this true NBL is going on with its diversified banking activities. NBL introduced Monthly Savings Scheme, Special Deposit Scheme, Consumer's Credit Scheme and Savings Insurance Scheme etc. to combine the people of lower and middle-income group.

A team of highly qualified and experienced professionals headed by the Managing Director of the Bank who has vast banking experience operates bank and at the top there is an efficient Board of Directors for making policies.

Mission:
To obtain a suitable position in the banking sector of Bangladesh

Objectives:
To provide standard financial services Profit Maximization

Vision:
A Bank for Performance with Potential

1.2 Origin of the Report:

The purpose of this report is to focus practical Experiences of my day-to-day work as a part of my internship period. Methodology what I have applied to prepare this Report Observation Projection Techniques Depth Interviews Interaction with the Customers and Colleagues

Sources of Data
Doing practical work in different desks Study of old files/documents/formats Personal investigation. My colleagues and Customers Collection of Data from different statements and abstracts. Internet, Brochures, annual report etc.

1.3 Objective of the Report

The main objective of this report is to fulfill partial requirements of M.B.A degree program. In order to be able to obtain the M.B.A degree program from Asian University of Bangladesh, every student is required to do internship program in a well-reputed organization for 3 months, after completing all the required courses. After the internship period, each student or intern has to submit a report about the respective organization. I have completed my internship program in National Bank Ltd. And this report is about this bank. As one of the main objectives of internship is to gather job experience, I have tried to put some of the experiences that I have learnt from my internship in this report.

The specific objectives of this report are

To present an overview of National Bank Ltd. To appraise the performance of National Bank Ltd. To apprise financial performance of National Bank Ltd. To identify the problems of National Bank Ltd. To recommend/ remedial measures of the development of National bank Ltd.

1.4 Methodology of the study:

Both the Secondary and Primary Sources have been used to collect data for this research paper.

Collection of Secondary Data:

Data regarding the operations of National Bank Ltd. and analysis of financial statement were collected from secondary sources like annual report, Brochures, Manuals and Publications of National bank Ltd.

Collection of Primary Data:

Many of the data and information were collected from my practical experience and queries from the executives while doing our assignment period at National Bank Ltd. Information and data regarding products & services, interest rates & charges, banking operations, organization structure, management personnel, and policies were collected from these sources

1.5 Limitations of the report:

To prepare the internship I encountered some limitations. The limitations are given below Limitation of time was a major constraint in making a complete study, due to time limitation. The duration was only twelve weeks. It was too limited to cover all the banking area. Many aspects could not be discussed in the present study. Lack of comprehension of the respondents was the major problem that created a lot of confusion regarding verification of conceptual question. Confidentiality of data was another important barrier that was faced during the process of this study.

As being an intern, it also created some problems as I was unable to acquire hands-on-experience in all the departments, due to the banks policy of maintaining secrecy and also because I did not get the opportunity in all the departments.

1.6 Organization structure:

Functional oriented structure Organization structure plays an important role on the profitability of any organization. National bank limited is a centralized organization and operates in a. That is, its activities are designed on the basis of traditional banking business, such as credit, international division, investment, administration, and operation etc. NBL has a formal organizational structure that is highly specialized and centralized. The whole organizational structure is given below-

Board of Directors
MS. PARVEEN HAQUE SIKDER MR. MD. MAHBUBUR RAHMAN KHAN MR. MD. KHALILUR RAHMAN (MAZNU) MRS. NAHEED PERVIN MR. ZAKARIA TAHER MR. SHAHADAT HOSSAIN MR. M. G. MURTAZA MR. ATAUL HUQ MR. A. M. NURUL ISLAM MR. SALIM RAHMAN MR. S. M. SHAMEEM IQBAL PROF. MAHBUB AHMED CAPT. ABU SAYEED MONIR MR. M. A. MAZID KHAN : Chairperson : Director : Director : Director : Director : Director : Director : Director : Director : Director : Director : Director : Director : Managing Director

Hierarchy of the Bank:

CHAIRMAN MD DMD EVP SVP VP AVP Officer Gr.-I Officer Gr.-II Officer Gr.-III Officer Gr.-IIIA Officer Gr.-IIIB Junior Officer Staff

Division of NBL
1. Audit & Inspection Division. 2. ATM Card Division 3. Board Secretariat 4. Budget & Monitoring Division. 5. Credit Division-1. 6. Credit Division.-2. 7. Credit Card Division. 8. Classified Loan Recovery Division. 9. Financial Administration Division. 10. General Banking Division. 11. Human Resources Division. 12. International Division. 13. Information System & Technology Division. 14. Law & Recovery Division. 15. Marketing Division. 16. Merchant Banking Division. 17. Public Relations Division. 18. Protocol Division. 19. Reconciliation Division. 20. System & Operations Division.

Chapter Two
An Appraisal of National Bank Ltd.
2.1 Capital structure:
The total asset of NBL amounts to TK 32,034,142 at 30th June 2004 & 30,714253 at 30th June 2003. A brief capital position of the bank is given in the table below. Auditor's Report to the Shareholders of National Bank Limited Balance Sheet at 31 December 2004 Amounts in Taka At 31 Dec 2004 At 31 Dec 2003 653,472,580 1,420,246,105 2,073,718,685 Balance with other banks and financial institutions In Bangladesh Outside Bangladesh Money at call and short notice Investment Government securities Others Loans and advances Loans, cash credits, overdrafts, etc Bills discounted and purchased Fixed assets Other assets Non-banking assets Total Assets 1,541,748,039 194,975,825 1,736,723,864 1,090,000,000 551,098,717 1,281,972,449 1,833,071,166 1,724,376,662 713,803,147 2,438,179,809 390,000,000

PROPERTY AND ASSETS

CASH In hand (including foreign currencies) With Bangladesh Bank and Sonali Bank (including foreign currencies)

2,246,315,910 1,927,344,455 645,656,360 699,281,328 2,891,972,270 2,626,625,783 18,295,068,022 17,256,001,734 1,905,568,709 1,297,666,929 20,200,636,731 18,553,668,663 797,811,208 485,643,062 2,870,616,342 4,954,234,646 --31,661,479,100 31,281,423,129

LIABILITIES AND CAPITAL Liabilities Borrowings from other banks, financial Institutions and agents Deposits and other accounts Current deposits and other accounts Bills payable Savings bank deposits Bearer certificates of deposit Term deposits Other Liabilities Total Liabilities Capital/Shareholders Equity Paid-up capital Statutory reserve Other reserve Surplus as per Profit and Loss account Total Shareholders Equity Total liabilities and Shareholders Equity Contingent Liabilities Acceptances and endorsements Letters of guarantee Irrevocable letters of credit Bills for collection Other contingent liabilities Total contingent liabilities Other Commitments Total Off-Balance Sheet Items

Amount in Taka At 31 Dec 2004 At 31 Dec 2003 90,414,943 180,826,425

8,340,190,626 7,177,544,858 350,449,132 806,244,633 4,726,516,382 4,217,714,098 251,165,000 282,965,000 11,228,321,931 11,131,816,338 24,896,643,071 23,616,284,927 5,101,669,074 6,056,917,164 30,088,727,088 29,854,028,516

430,273,250 588,957,865 153,761,130 399,759,767 1,572,752,012

430,273,250 508,829,581 153,761,130 334,530,652 1,427,394,613

31,661,479,100 31,281,423,129

8,550,097,635 7,413,354,314 1,107,167,734 --------

6,785,792,139 7,696,321,152 1,384,550,769 --------

17,070,619,683 15,866,664,060 -----

17,070,619,683 15,866,664,060

Profit and Loss Statement for the Year Ended 31 December 2004 Amount in Taka Year Ended Year Ended 31 Dec 2004 31 Dec 2003 Interest income 2,057,444,277 1,820,329,468 Less: Interest paid on deposits, borrowings, 1,486,691,442 1,356,096,735 etc Net Interest income 570,752,835 464.232,733 Income from investment Commission, exchange and brokerage Other operating income Total operating income Salary and allowances Rent, taxes, insurance, lighting, etc Legal expenses Postage, stamp, telegram and telephone Auditors' fee Printing, stationery, advertisements, etc Managing Director's salary and allowances Directors' fee Repair, maintenance and depreciation of assets Other expenses Total operating expenses Profit before provision Provision for bad and doubtful loans Provision for diminution in value of investment Other provision Total provision Profit before taxation Provision for taxation Profit after taxation Add: Balance of profit, brought forward 204,052,663 186,933,354 749,040,697 752,155,814 274,524,285 229,484,550 1,227,617,645 1,168,573,718 486,335,427 79,166,025 3,813,345 47,262,447 200,000 26,643,356 1,320,000 3,378,863 53,952,619 79,656,977 781,729,059 1,016,641,421 606,000,000 -10,000,000 616,000,000 400,641,421 126,202,047 274,439,374 334,530,652 608,970,026 Appropriations : 443,294,407 64,454,197 3,236,030 49,325,209 236,000 21,449,803 900,000 2,609,441 44,465,190 78,678,520 708,648,797 924,157,654 550,000,000 40,400,000 -590,400,000 333,757,654 105,133,661 228,623,993 301,740,165 530,364,158

Statutory reserve Proposed dividend Retained earnings, carried forward Earnings per share

(80,128,284) (66,751,531) (129,081,975) (129,081,975) (209,210,259) (195,833,506) 399,759.767 63.78 334,530,652 53.13

Cash flow for the period ended December 31st, 2004 (Taka in "000") 2004 2003 Cash Flows from Operating Activities Interest and commission 2,809,426,214 2,572,485,282 receipts Interest Payments (1,486,691,442) (1,356,096,735) Receipts from other operating 274,524,285 299,484,550 activities Cash payments to employees (480,491,693) (406,873,987) Cash payments to suppliers (48,628,653) (35,891,617) Payments for other operating (965,784,678) (209,514,443) activities Operating profit before changes -------------------- -------------------in operating assets 102,354,033 793,593,050 (Increase)decrease in operating assets Investment in treasury bills, etc. Funds advanced to customers Other assets Increase (decrease)in operating liabilities Deposits form customers Other liabilities Dividend paid Net Cash from operating activities Cash Flows from Investing Activities Interest receipts

(266,374,687) (276,781,521) (1,646,968,068) (314,148,715) 2,083,618,304 (1,705,344,588)

1,280,358,144 (955,248,090) (129,081,975) 468,657,661

3,357,561,184 (65,506,377) (86,054,651) 1,703,318,382

204,052,663

186,933,354

Purchase of fixed assets Disposal of fixed assets Net Cash from investing activities Cash Flows from Financing Activities Decrease in borrowings Net cash from financing activities Net increase in cash and cash equivalents Cash and cash equivalents at beginning of period(1) Cash and cash equivalents at end of period(1) (1)Cash and cash equivalents Cash Balance with other banks and financial institutions Money at call and short notice Prize bonds Total

(347,818,863) 3,683,395 (140,082,805)

(27,079,727) -159,853,627

(90,411,482) (90,411,482) 238,163,374 4,668,595,085 4,906,758,459

(89,851,384) (89,851,384) 1,773,320,625 2,895,274,460 4,668,595,085

2,073,718,685 1,736,723,864

1,833,071,166 2,438,179,809

1,090,000,000 390,000,000 6,315,910 7,344,110 4,906,758,459 4,668,595,085 ============ ============

2.2 Five

Year's Performance at a Glance

(In Million Taka) Particulars 01. Authorized Capital 02. Paid-up Capital 03.Reserve Fund 04. Deposits 05. Advances 06. Investment 07. Import Business 08. Export Business 09. Gross Income 10. Gross Expenditure 11. Profit-Before Tax 12. Profit-After Tax 13. Fixed Assets 14. Total Assets 2001 1,000.00 391.16 2002 1,000.00 430.27 2003 1,000.00 430.27 2004 1,000.00 430.27 2005 ------------------------------------------(In Taka) 15. Book value per Share 16. Market value per Share 17. Earning per Share 18. Dividend 341.30 65.25 66.62 10.00% 328.61 61.60 18.32 20.00% 361.74 212.00 53.13 30.00% *** * *** 287.28 * *** 63.78 * *** 30.00% * 395.52

943.90 983.63 997.12 1,142.48 17,364.74 20,258.72 23,616.28 24,896.64 16,056.40 18,239.52 18,553.66 20,200.64 2,095.02 2,371.35 2,626.62 2,891.97 27,236.50 23,597.10 22,420.04 20,773.20 15,664.00 18,742.40 21,670.80 22,071.00 1,808.66 1,407.69 400.97 260.63 1,871.54 1,667.95 203.59 78.85 2,988.90 2,064.75 333.75 228.62 3,285.06 2,268.42 400.64 274.44

396.00 486.93 485.64 797.81 33,617.50 36,545.28 47,148.08 48,732.10

(In Number) 19. Number of foreign 328 324 326 328 ***

correspondents 20. Number of Employees 21. Number of Shareholders 22. Number of Branches 1,917 7,800 66 1,868 7,857 66 2,025 8,960 66

* *** 2,073 * *** 9,052 * 75 *** *

Chapter Three

General Banking
General banking is one of the main departments of any bank A Bank starts its banking work through General Banking. General Banking helps to do other activities of the Bank smoothly. General Banking Division consists of the following fields of activities: Receiving/Collecting deposits Issuance of Cheque Book, DD, TT, P.O

3.1 Receiving/ Collecting Deposits:

Our Branch is collecting two types of deposits, such as:

1. Demand deposits 2. Time Deposits. Demand deposits:

These sorts of Deposits are payable without any notification. Our branch is collecting the above deposits through the following way: By opening of;

1. Current account & 2. Saving account 1. Current Deposits (CD A/c)

Current Deposits (CD A/c) is a running A/c where a customer can draw money frequently/continuously. Funds of CD A/c shall be payable on demand. Bank does not allow any interests on CD A/c. CD A/c is generally opened by Business men, Public Institutions, Corporate Bodies & other organizations who want to operate his A/c numerously & frequently. National Bank Limited provides the following types of current account:
Current account for individual (There must be a nominee) Joint current account (There must be a nominee) Proprietorship current account: It may be CD A/c (Current

Proprietor A/c)

To open a Proprietorship A/c ----

 Proprietor of the firm must fill up the Current Proprietorship A/c opening form An Introducer acceptable to Bank must introduce the A/c. Photographs of the Proprietor The specific Rubber-stamp of the Proprietorship firm Valid Trade License

Partnership current account: For opening this A/c the Conditions are
It may be CD A/c It must be opened by the name of the Partnership Firm Partnership Deed must be submitted with the A/c opening form Specific Rubber Stamp of the Firm Photographs of the A/c operative persons
Limited Company current account: To open an A/c in the name of a

Company the following documents and papers must be submitted with the A/c opening form: Memorandum & Articles of Association of the Company Certificate of Incorporation Resolution of the Board to open A/c with the Bank List of Directors with Signatures Photographs of the operative persons

Public Limited Company Current A/c:

To open an A/c in the name of a Public Limited Company, the following documents and papers must be submitted along with the A/c opening form: Memorandum & Articles of Association of the Company Certificate of Incorporation Resolution of the Board to open A/c with the Bank List of Directors with Signatures Photographs of the operative persons Certificate of Commencement of Business.

Time deposits:
Time deposits are payable at a fixed date or after notification. Our Branch receives Time deposits through Fixed deposits receipt (FDR), Short-term

deposit (STD), MSS (Monthly Saving Scheme), SDS (Special Deposit Scheme) etc.

Fixed Deposits (FD)

Fixed Deposits (FD A/c) shall be opened for a longer period such as 3 (three) months to 3 (three) years or more. Generally who wants to invest his money safely can open FD A/c. The interest of FD A/c is negotiable & it depends on the volume of deposit and period. At present, our branch is allowing interest from 8% to 10.25% in FD A/c. It may be noted that no introduction is necessary to open FD A/c & the FDR is not negotiable instrument & cannot be transferred by endorsement.

Interest rate on FDR:

The interest rate of the deposited amount depends on duration and volume of the amount. If duration is long the interest rate is high, and at the same time if the volume of amount is large the interest rate is also high and vice-versa. Period a. 3 months b. 6 months c. 1 year d. 2 year e. 3 year Up to Tk. 50,00,000 8. % 8.25% 8.50% 9.25% 9.50% Tk. 50,00,000 to Tk. 1,00,00,000 8. % 9% 9.25% 9.50% 10 % Above Tk. 1,00,00,000 8.50% 9.25% 9.50. % 10. % 10.50%

Short-Term-Deposit (STD):
Short Term Deposit or STD Account Opening procedure is similar to that of the current account. The rate of interest on this type of account is 5%. Withdrawals from this type of account require a prior notice of seven days.

Special Deposit Scheme

For most of the people on fixed income the opportunity to supplement their monthly earning is a golden one. And NBL Special Deposit Scheme gives a customer just that.

Under this scheme, customers can deposit money for a term of 5 years. The deposited money is fully refundable at the expiry of the term. At the same time, during the term period they can enjoy a monthly profit corresponding to their deposited amount. As for instance, under this scheme a deposit of Tk, 55,000/- gives a monthly income of Tk.500/-.

Deposited Amount Tk. 55,000/Tk. 1,10,000/Tk. 1,65,000/Tk. 2,20,000/-

Monthly Benefit Tk. 500/Tk. 1,000/Tk. 1,500/Tk. 2,000/-

Monthly Savings Scheme

This scheme is specially designed for the benefit of the limited income group members. This helps to accrue small monthly savings into a significant sum at the end of the term. So, after the expiry of the term period the depositor will have a sizeable amount to relish on.
A monthly deposit of Tk.500/- or Tk.1000/- for 5 or 10 years period earns in the end Tk.40, 100/- or Tk.2, 24,500/- respectively.

Monthly Installment Tk. 500/-

Return after 5 years Tk. 40,100/Tk. 80,100/-

Return after 10 years Tk. 1,12,500/Tk. 2,24,500/-

Tk. 1,000/-

Saving Insurance Scheme

This is an uncertain World and the threatening silhouettes of future catastrophes are always looming around. This NBL scheme gives your family protection against the insecurities of the world. This scheme is the first of its

kind in Bangladesh. It combines the benefits of regular savings and insurance scheme, so, you get the usual rate of interest on the deposited amount while you enjoy the protection of a comprehensive insurance coverage. Under this scheme, the beneficiary (ies) get equal the deposit in case of natural death of the account holder whereas in the event of accidental death of the account holder the beneficiary (ies) will receive twice the deposit. As for example, if a customer picks up Easy Class (Tk.50, 000/-) he/she will get Tk.50, 000/- for natural death and Tk.1, 00,000/- for accidental death apart from his/her deposited amount and interest. Class Deposit Normal Death Benefit (Including Own Deposit) 1,00,000/2,00,000/4,00,000/10,00,000/Accidental Death Benefit (Including Own Deposit) 1,50,000/3,00,000/6,00,000/15,00,000/-

Easy 50,000/Convenie 1,00,000 nt /2,00,000 Classic /5,00,000 Standard /-

Chapter Four
Services of National Bank Credit Card

Through its Credit Card, National Bank Limited has not only initiated a new scheme but also brought a new life style concept in Bangladesh. Now the dangers and the worries of carrying cash money are memories of the past. Credit Card comes in both local and international forms, giving the client power to buy all over the World. Now enjoy the conveniences and advantages of Credit Card as you step into the new millennium.

NBL ATM Service

National Bank Limited has introduced ATM service to its Customers. The card will enable to save our valued customers from any kind of predicament in emergency situation and time consuming formalities. NBL ATM Card will give our distinguished Clients the opportunity to withdraw cash at any time, even in holidays, 24 hours a day, 7 days a week.

Western Union Money Transfer

Joining with the world's largest money transfer service "Western Union", NBL has introduced Bangladesh to the faster track of money remittance. Now money transfer between Bangladesh and any other part of the globe is safer and faster than ever before. This simple transfer system, being on line eliminates the complex process and makes it easy and convenient for both the sender and the receiver. Through NBL - Western Union Money Transfer Service, your money will reach its destination within a few minutes. Western Union is a global leader in Money transfer and message services. With the help of western Union a consumer or a Businessman can transfer money or make payments more quickly and more securely from one part to another part of the world. There are 1, 17,000 Western Union Agent Locations over 185 countries in the world. Its the largest network in the world. Western Union markets transact more than one quarter Billion money every year. In Bangladesh National Bank is the only agent of transferring money. In Bangladesh we can only receive money from abroad but we can not make payment or transfer money from our country to another country of the world on behalf of our customer. At our NBL Uttara Branch we make payment to our customer through western Union with the help of our Foreign Exchange Branch

The procedures of Transfer Money through Western Union: In our Branch, we take one of the following document as a Valid ID before the payment of western Union.
i)

ii) iii) iv) v) vi)

Photocopy of 1st three pages of Valid Passport. In case of renewal, the photocopy of renewal page will be added. Nationality Certificate with Photograph from Chairman/Commissioner/MP. The said person will verify the signature photograph of the applicant. Banks Certificate with photograph A/c Maintaining with the Bank. The Authorized Officer/Branch in Charge will verify the signature & photograph of the applicant. Any A/c Holder of our Branch. In this case we will use the A/c Number as ID Voter ID. Service ID (In case of reputed service holder)

Issuance of DD, TT & PO.

This Bank offers DD, TT & PO for transferring the funds from one place to another to our Customer. It is Called Inland Remittance. It is one kind of sources of Income of the Branch. Bank can issue DD, TT & PO against cash or Cheque. To issue the above we have to follow some rules & regulations.

1)

Issuance of DD. (Demand Draft)

DD is a written order from one branch to another branch of the same Bank. It is not payable to bearer of the instrument. In practice, we can not issue DD between Branches within the same city. we need to complete the following steps for issuing a DD

2)

Issuance of TT. (Telegraphic Transfer)

TT is one kind of telegraphic/Telephonic message order to pay some one the fund between two Branches of the same Bank. It is the quickest & easiest way to transfer fund from one place to another place. The charges for issuing of DD & TT of our Branch DD/TT 0.10% of the total DD/TT Amount Telex Charge Tk. 40 fixed VAT 2% of Commission amount 3)

Issuance of PO (Pay Order)

PO is a written order, issued by branch of Bank to pay a certain amount to a specific person or organization. Whose favor we issue PO is called Payee. Some time PO is sold to individual on payment of value, and then the individual is called the purchaser. A pay order has three parts such as:

Chapter Five
Foreign Exchange:
Modes of the Foreign Exchange:
Various services regarding foreign exchange provided by NBL can be segregated into four broad categories: Import Export Foreign Remittance Issuing T/C & Endorsement of Dollar

IMPORT:
This section perform the major function of import procedure in favor of its clients and provide import financing through guarantee, LIM, PAD, LTR etc.

Letter of Credit:
Letter of Credit (L/C) is a letter from the importers bank to the exporter that the bills if drawn as per terms and conditions are compiled with will be honored or accepted for deferred payment on presentation. Requirements of opening an L/C are: Trade license, IRC, Membership Certificate, TIN and VAT Certificate, Bond License, Memorandum of Articles (Incase of a limited co.), Registered Deed (Partnership Firm), Resolution and Photographs

Parties To Documentary Credit: Commercial Parties:

a) Applicant: The applicant is normally the buyer of the goods, i.e. importer who requests his bank to issue a L/C in favor of a named beneficiary against tendering of certain documents. b) Beneficiary: the beneficiary is normally the seller of the goods who receives payment under documentary credit if he has complied with terms and conditions.

Bankers:
Parties to documentary credit may be an issuing bank, an advising bank, a confirming bank, a reimbursing bank or a nominated bank. a) Issuing bank: The issuing bank or the opening bank is one, which issues the credit. b) Advising Bank: The Advising Bank advises the credit to the beneficiary thereby authenticating the genuineness of the credit. It is normally situated in the country/place of the beneficiary. c) Confirming Bank: A Confirming Bank is one which adds its guarantee to the credit opened by another bank, thereby undertaking the responsibility of payment/negotiation/acceptance under the credit in addition to that of the Issuing Bank. d) Nominated Bank: A Nominated Bank is that bank nominated by the issuing bank to pay, to incur a deferred payment liability, to accept drafts or to negotiate credit.

e) Reimbursing Bank: A Reimbursing Bank is the bank authorized to honor reimbursement claims in settlement of negotiation/acceptance/payment logged with it by the negotiating/accepting/paying Bank.

Other related parties:

a) Issuer: The Issuer has the responsibility for issuing the goods as provided in the credit. b) Carrier: The Carrier is responsible for safe arrival of the goods at the destination.

Types of documentary credit:

a) Revocable D. credit b) Irrevocable D. credit c) Confirmed and unconfirmed D. credit d) Fixed, revolving and installment credits e) Standby credit f) Red clause g) Back to back credit h) Transferable credit

i) Credit options Documents in a documentary are Commercial Invoice, Certificate of origin, Analysis/quality certificate, packing list, Draft, and Transport documents and Insurance Documents.

EXPORT
Export is the process of selling goods and services to the other country. It has an immense contribution to generating income for the bank.

Requirements for the export procedure:

In order to export any goods or service to overseas, the exporter should have attested the photocopies of the following documents with the up to date export registration certificate. Other requirements are Commercial Invoice, Certificate of origin, Beneficiary certificate (where the exporter tells about the goods he/she wants to export), Beneficiary fax (confirmation of sending goods to the importer), Packing list, Draft, Transport documents and Insurance Documents. If the bank authority satisfies with all the information provided by the exporter, steps are taken to smooth out the process of export regarding collection of money or opening back to back L/C. Opening back-to-back L/C is a letter of credit backed by the original L/C or the mother L/C to open a new L/C. The bank provides it to the exporter to import the raw material from overseas in order to produce the exportable commodity for the importer. It encourages the exporter to produce more

exportable goods. In this case the bank offers some additional facilities i.e. about 120 days to pay back the money where in case of import. L/C is issued for 60 days.

FOREIGN REMITTANCE
Foreign Remittance refers to the transfer of fund from one country to another through channel. Foreign Remittance is an important sector where NBL earns a lot of foreign exchange every year.

Drawing Arrangements:
Drawing Arrangements is made to facilitate remittance through concluding accounting relationship between a bank and corresponding, or an exchange house, which may exist in the following three forms of accounts. 1. NOSTRO A/C: A foreign currency account that a local bank maintains with another bank in abroad. 2. VOSTRO A/C: An account, which a foreign bank maintains with a local bank, is called VOSTRO A/C. 3. LORO A/C: An account, which a third party maintains with a foreign bank, is known as LORO A/C.

There are two types of Remittance:

a) Foreign Inward Remittance: The remittance in foreign currency, which is received from outside the country to our country is known as Foreign Inward Remittance. The remittance can be performed in two ways:

 Visible Inward Remittance-such as export proceeds Visible Inward Remittance -such as family maintenance consultant fee etc. Cash is remitted through TT (Telegraphic Transfer), DD (Demand Draft) etc. b) Foreign Outward Remittance: Foreign Outward Remittance is funds remitted to overseas on behalf of the client. It is of two types: Visible Outward Remittance-such as, payment against import, sale of travelers cheques etc. Visible Outward Remittance-such as, membership fee, subscription fee etc.

ISSUING T/C & ENDORSEMENT OF DOLLAR NBL is an authorized dealer of American Express T/C. at the same time; they can sell T/C and dollar. Every morning they get a telex from the Head Office, which carries the rate of the foreign currency transaction of the day. The payment to the customer is made instantly by debiting foreign bill purchase account.

Chapter Six
Daily activities of Bank Clearing
Clearing is one of the important jobs of a bank. To run the banking business smoothly and to provide serve to customer, every bank has to collect cheques, POs, Drafts, etc which are drawn on other Bank on behalf of their A/c holder. On the other hand, every Bank has to pay against his A/c holders Instrument, which are received from other Banks. In a word, we can say, the bank needs to collect or pay money on behalf of its A/c holder against A/c payee instruments. The process by which way the bank collects or pays the money is called clearing.

Clearing House:
Clearing House is a place where various Banks representatives gather with their Clearing Instrument and settle each others claims. Normally, Clearing house sits in the Central Bank. Where there is no branch of Central Bank, the clearing house sits in a general place selected by the Central Bank. Clearing is held under the supervision of the Central Bank. In our country, Bangladesh Bank controls the clearinghouse. Bangladesh Bank has divided the whole country in various clearing zones such as, Dhaka, Chittagong, Khulna, Barishal etc. Some where Sonali Bank arranges & controls the clearing house as a representative of Bangladesh Bank. Every Bank does not get the clearing facility. To avail the clearing facility every bank and its branches need to become a member of the Clearing House. Our NBL Uttara Branch is a member of Dhaka Clearing House and our clearinghouse sits in Bangladesh bank. We cannot do our clearing jobs directly. We do our clearing jobs through our Head office at Dilkusha C/A, Dhaka. There are two kinds of Clearing as:

1) 2)

Outward Clearing Inward Clearing

Outward clearing:
The A/c holders of our Branch deposit other Banks instrument in their A/c for collection. We collect it through Outward Clearing and credit the proceeds in their A/c.

Description of Outward Clearing:

Bank does not involve in clearing house directly. They make their clearing through Head office, Dilkusha. They just prepare the Instrument and send it to Clearing department of Head Office for collection. On the other hand, the A/c Holder of our Branch gives our Branchs instrument to their party who is not our A/c holder as payment. The party deposits the following instruments in their A/c for Collection through Clearing house. We receive those instruments from Clearing house and make payment on behalf of our A/c holder. This is called Inward Clearing. Except Clearing Instrument the Clearing Department also Collect the following instruments on behalf of the their customer.
1)

LBC Cheques: LBC Stands for Local Bills Collection. LBC is a

process of collection of instrument, which is held between the two different Branches of the Same Bank in the Same Clearing House. For example, if any A/c holder of our branch deposited a cheque which is drawn on our Babu Bazar Branch. In this case we will collect the proceeds through LBC.

2)

OBC Cheques

OBC stands for Out Wards Bills Collection. Like LBC it is a process of collection of instrument which is held between the two different Branches of the Same Bank in the Different Clearing House/Different City. For example if any A/c holder of our branch deposited a cheque which is drawn on our Agrabad Branch Chittagong. In this case, we collect the proceeds through OBC. Commission of OBC of our Branch Below Tk. 1 Lac 0.15% Above Tk. 1 Lac 0.10%

Postage Charge Tk. 10.00

3)

IBC ( Inward Bills Collection)

We collect the instrument on behalf of our a customer through LBC/OBC which are drawn on other Branches of our Bank. Like this collection we also make payment on behalf of our customer against LBC/OBC instrument, which are received from other Branch but drawn on our Branch. For example if any A/c holder of our Branch gives a cheque to his customer who maintains a/c with our Babu Bazar Branch & deposited the Cheque in his A/c. Babu bazaar Branch will send the said Cheque to our Branch through LBC for collection. Receiving of this kind of Instrument called IBC.

Writing of Advices:
Every Branch of our bank has to write Advice for updating their inter Branch Transaction. To serve our customer promptly we have to pay or receive deposits on behalf of our other branches. We receive or payment this deposit through advice in case of Branch to Branch transactions. Suppose, we have received a TT Message from our Khulna Branch to Pay Tk.1000 to Mr. X, one of our A/c Holder. Here, some one deposits money at our Khulna Brach but payment will be made at our Uttara Branch but we can not receive any cash from Khulna Branch. In this case, we will make the payment to Mr. X and send a Responding TT advice to our Khulna after debiting their CIBTA A/c. There are Many kinds of Advice such as

1)

Originating Credit Advice:

We issue this kind of advice to credit the deposit in the other Branches A/c against their claim such as payment against Clearing, LBC, OBC, Credit Card Fund, E/Cash A/c, PF, WF, Income tax & various kinds of fund transfer.

2)

Responding Credit Advice:

When we receive credit advice from the other Branches to credit our A/c called Responding Credit Advice. We receive such kind of advice against Clearing, LBC, OBC, Fund Transfer, Cash remittance etc.

3)

Originating Debit Advice:

We make payments to the Customer against their instrument or documents on request of any other Branches of our Bank by issuing Originating Debit Advice. In our Branch we generally issue the following advice for payment against Western Union Money Transfer, FDD, etc.

4)

Responding Debit Advice:

When we receive Debit advice from the other Branches to Debit our A/c called Responding Debit Advice.

5)

Originating TT Advice:

Every day we issue TT, which is drawn on any other Branches of NBL & transfer The TT Message over Telephone or Telex to the drawee Branch for making payment to the TT favoring person. After receiving the message the drawee Branch makes the payment. Next, we send an Originating TT Advice to the Drawee/Responding Branch as a document of the following issued TT.

6)

Responding TT Advice:

We receive TT message from other Branches of NBL and make payment to the Payee. In this case we are the drawee branch/Responding Branch. As a document we send Responding TT Advice to the TT Originating Branch.

Disbursement CCS Loan:

The full elaboration CCS is Consumer Credit Scheme. It is one kind of Loan. National Bank's Consumer Credit Scheme gives a great opportunity to buy household and office items on easy installments. This scheme gives you the advantage of part payment to cope with the high price tags of many necessary home and office appliances. Television, Refrigerator, VCR, Personal Computer, Photocopier, Washing Machine, Furniture, Microwave Oven, Car, and a number of other expensive items are now within your buying range. With this scheme NBL makes better living possible for people living on fixed income. Customers can buy those home and office equipment's without over taxing their budget. Documents required by our Branch against CCS Loan: 1) 2) 3) Application for loan under CCS Undertaking to pay Monthly Installment. Letter of Authority to Debit Account for payment of Monthly Installment of CCS

4) 5) 6) 7)

Price Quotation of the Product, which the applicant wants to buy. Promissory Note Letter of Guarantee Guarantee Bond from two persons with their photographs acceptable to Bank 8) Two copies of passport size photographs of the Applicant. IBP (Inland bill purchase) Some times to serve our reliable valued clients financially, we purchase their Instrument in cash which is drawn on other Bank Its called IBP. To do the above we have to do the following works:

Fund Transfer to E/Cash A/c

There are several ATM Card Booth of our NBL from where the ATM Card Holder can draw cash at any time through punching their ATM Card. Every ATM Card holder maintains a link A/c. From the link A/c we have to transfer the fund to E/cash Account to activate the ATM Card. ATM Card is issued by Head Office ATM Card Division. Every day we receive the status of ATM Card holders from ATM Card Division.

Chapter Seven
Other activities of National bank ltd:
1. Rural Credit Programs: NBL is playing effective role in developing agricultural sector through its special credit programs. Under this project loan is given for food grain diversification, fisheries, and for purchase of agri- equipment and power tillers. In last 10 years the bank has disbursed tk. 69.85 million and the loan realization rate is 94 percent. Under this project loans will be disbursed in different subsectors like fisheries, agro- processing, industry, poultry, and livestock. Besides loan disbursement under this program technical assistance is also provided. 2. National Bank Training Institute: The bank on 24, 1987 established the National Bank Training Institute. So far 4520 people were given training in difference batches till August 2003. 3. National Bank Foundation: To create a well education nation the National Bank Foundation established National Bank Public School and College. Presently there are 642 students at the school section and 164 students at college level. The rate success is 100% and 77.42% respectively. 4. Sports and Cultural Activities: The name of NBL is associated with the countrys sports. Expensive sports activities and its development need financial support and for that reason NBL involved itself with these activities. NBL is giving support to various social, sports and development activities.

Chapter Eight
Recommendation & Conclusion
Recommendation
NBL should pursue advertisement campaign in order to build a strong image among the people. They should carry out aggressive marketing campaign to attract clients. They can give advertisements in newspaper and magazine, television and neon signs. NBL can pursue a diversification strategy in expanding its current line of business. The management can consider options of starting merchant banking.

NBL should move towards Online banking operations. It the appropriate time for going for Online banking because some of the banks are already in to the Online banking operation.

National Bank ltd. should increase consumer-banking activity. Their consumer-banking activity is so poor. They should increase the consumer banking as early as possible. They should innovate other type of deposit to attract more customer.

 NBL should increase management efficiency. The bank should try to keep a balance in its operating expenses and operating income. If the operating expenses to operating income are high the bank may face some problem. Default Culture is very much familiar in our country. National Bank Limited should carefully allocate the banks assets to the highest yielding loans while avoiding excessive risk. The bank should reduce the amount of Bad/Loss relative to classified loans. NBL is taking higher risk to get higher return. In this perspective the bank should be concerned about their risk-taking tendency. Now they should take calculate risk. NBL should maintain more cash and deposit balances with other banks. Because it is desirable that banks keep their cash and balance with other bank to such extent so that it can minimize the chance of liquidity crunch. NBL should keep on adding different banking service with its traditional interested based business to generate more non-interest revenues. NBL should develop more strategic planning as to compete with its rival banks.

Conclusion:
National Bank Limited has been trying to operate its business successfully since 1983. The bank has already developed good image and goodwill among its clients by offering excellent services. As a newly established Branch, NBL Uttara is serving at its locality with utmost satisfaction of the customer. So, NBL Uttara Branch has to compete with those banks as well as other Commercial Banks. Today, the whole Banking sector is facing a tough competition and challenge. In this situation our Branch is in good position than any other Bank of its locality and day-by-day we are increasing our activities & goodwill. Within 20 years of its operation, the bank has grabbed a position in the banking sector. According to the CAMEL rating the banks performance are 3, which is satisfactory. It is expected that in a year or so the rating will be 1, which is strong. So we can say that overall performance is good in banking sector of Bangladesh