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    English Communication Skills

    Uploaded by

    Tarek Hareedy
    This document provides phrases for communicating in English, including asking for information or directions, checking understanding, apologizing, making suggestions, giving advice, and expressing opinions. Some key phrases include "Excuse me, could you tell me..." for asking questions, "So what you're saying is..." for checking understanding, "I'm sorry" and "Please accept my apologies" for apologizing, "Why don't we..." and "Have you tried..." for making suggestions, and "Personally, I think..." and "In my opinion..." for presenting opinions.

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    Attribution Non-Commercial (BY-NC)
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    English Communication Skills

    Uploaded by

    Tarek Hareedy
    67 views12 pages
    This document provides phrases for communicating in English, including asking for information or directions, checking understanding, apologizing, making suggestions, giving advice, and expressing opinions. Some key phrases include "Excuse me, could you tell me..." for asking questions, "So what you're saying is..." for checking understanding, "I'm sorry" and "Please accept my apologies" for apologizing, "Why don't we..." and "Have you tried..." for making suggestions, and "Personally, I think..." and "In my opinion..." for presenting opinions.

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    This document provides phrases for communicating in English, including asking for information or directions, checking understanding, apologizing, making suggestions, giving advice, and expressing opinions. Some key phrases include "Excuse me, could you tell me..." for asking questions, "So what you're saying is..." for checking understanding, "I'm sorry" and "Please accept my apologies" for apologizing, "Why don't we..." and "Have you tried..." for making suggestions, and "Personally, I think..." and "In my opinion..." for presenting opinions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    67 views12 pages

    English Communication Skills

    Uploaded by

    Tarek Hareedy
    This document provides phrases for communicating in English, including asking for information or directions, checking understanding, apologizing, making suggestions, giving advice, and expressing opinions. Some key phrases include "Excuse me, could you tell me..." for asking questions, "So what you're saying is..." for checking understanding, "I'm sorry" and "Please accept my apologies" for apologizing, "Why don't we..." and "Have you tried..." for making suggestions, and "Personally, I think..." and "In my opinion..." for presenting opinions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 12

    English Communication Skills

    Asking for information


    Excuse me. Could you tell me where ... is? Excuse me. Can you tell me...? Do you know...? You wouldn't know..., would you? Do you happen to know...? I'd like to know..., please. And there's another thing I'd like to know... I would be interested to know... Please could you tell me...

    Asking for directions


    Excuse me, could you tell me how to get to ... (place), please? Which way is the ... (place), please? : English4arab http://www.english4arab.net/vb/t3403-post36648.html Could you tell me where ... is, please? Do you know where ... is?

    Asking someone to repeat


    Could you say that again, please? Would you mind repeating that, please? Could you repeat that, please? I'm sorry I didn't catch that. I'm sorry, what was ... again? I'm sorry? I beg your pardon? I'm sorry, what was that?

    Checking that you've understood


    So, I / We have to... Do you want me / us to...? Am I / Are we supposed to...? Should I...? So, the (general/basic) idea is to... Do you mean...? Does this mean that...? So am I right in saying...? So, what you're saying is...

    Expressing uncertainty
    I'm not really sure but I think... I can't say for certain but... It's difficult to say exactly but perhaps... I couldn't say, really... I'm not sure. I don't know for sure but...

    Giving yourself time to think


    Well, let me see... Let me think... Let me get this right... Um, well, that's a difficult question / that's an interesting question. I'll have to / Let me think about that for a moment... I think it's difficult to answer that question... How shall I put it?... Now, how can I best say this...?

    Interrupting politely

    Could I just say something? Actually, I'd just like to say... Sorry to interrupt, but... Oh, while I remember / before I forget... Excuse me... May I interrupt?

    Saying you don't know


    I'm afraid I can't help you. I'm sorry, I don't know.

    BEING POLITE Showing interest


    Uh-huh! Right! Really? That's interesting! And? What then? Oh? What happened next?

    Showing that you're listening


    Now, you mentioned... So, that's how...? Yes, I was going to ask you about that... Could you give me / us an example of...? Could you explain in more detail...?

    Thanking and responding


    Many thanks. Thanks a lot. Cheers! That's very kind of you. Thank you very much Not at all. It's a pleasure. / My pleasure. You're welcome. Don't mention it. Any time. That's OK / all right. I'm glad to have been of some help.

    Apologising
    Sorry I'm very/awfully/so/extremely sorry. Excuse me. Sorry, (it was) my fault. I do apologise. Please accept my apologies. Accepting an apology That's all right/OK. Not to worry. That's quite/perfectly all right. No reason/need to apologise. Don't worry about it

    TALKING ABOUT ACTIONS Giving instructions


    Make sure...

    Remember... (to do). Be careful... (not to do). Don't forget... (to do) Giving directions Go straight on. Take the first/second on the left / right. Turn left / right. Go along... as far as... Take the number 7 bus / tram. Get off (the bus / tram) at... (place). Carry on until you see... Look out for...

    Checking someone has understood


    Are you with me? Did you follow that? Have you got that? Is everything clear so far? Does that seem to make sense?

    Sequencing actions ) )
    First of all, ... Next, ... Then, ... After that, ... Finally, ...

    Making suggestions
    Shall I / we... (do)? Let's... (do). Why don't I / we... (do)? How about... (doing)? What about... (doing)? I think we should... (do). I suggest that we... (do). It might be a good idea if we / you... (do).

    I think the best way of dealing with this situation would be to... (do). If you ask me, I think we / you should... (do). : English4arab http://www.english4arab.net/vb/showthread.php? p=36648 We could...

    Agreeing to a suggestion
    Yes, I think that's a good idea. That's probably the best option. Sure, why not? Yes, definitely. By all means. Good idea!

    Rejecting a suggestion
    Yes, but wouldn't it be better to... (do). That's a good idea, but... (do). Making invitations What are you doing on... (day)? Have you got any plans for... (day/time of day)? Would you like to... (do)? Do you fancy... (doing)? What about... (doing)?

    Accepting an invitation
    Yes, I'd love to. Yes, that would be great. Refusing an invitation I'm afraid I'm busy on... (day). How about next... (day)? I'm sorry I can't. I'm... (doing something else). I'm afraid I can't make it. I'm... (doing something else). I'd love to, but... That's very kind of you, but...

    Expressing a preference

    I'd much rather... (do) than... (do something else). I prefer... to... I'd prefer to... (do). I think... is much more interesting than... I don't find... half as interesting as... I like... better than...

    Making recommendations
    You mustn't miss the... You must go to the... You've got to... (do) You'll love the... I wouldn't recommend the... You definitely wouldn't enjoy going to the...

    Offering something
    Would you like...? What can I get you? Help yourself to... Please have some... Would you care for some...? Can I offer you...? Can I get you a... / anything?

    Accepting something that's offered


    Yes, please. Thank you very much. That would be very nice. I'd like some... , please.

    Declining something that's offered

    I'm all right/I'm fine, thank you. No, thanks. Not this time, thanks. I'm not sure I could, thank you. Asking for advice What do you think I should do? What would you do (if you were in my situation)? What would you advise me to do? Gi

    ving advice
    I think you should... (do). You could... (do). Why don't you... (do)? If I were you, I'd... (do). Have you tried... (doing)?

    Asking for permission


    Can I.../May I..., please? Do you mind if I...? Mind if I...? Any chance I could...? I wonder/I was wondering if I could... Would it be possible for me to... Do you have any objection if I...? Would it bother you if I...?

    Giving permission
    Of course. By all means. Certainly. Yes, that's OK/fine.

    You're welcome to... Please feel free to... Please don't hesitate to... Sure. OK. Go ahead. Why not?

    Refusing permission
    I'm afraid not. I'm sorry it's not possible... I'm afraid you can't. I'm afraid that's out of the question.

    COMMUNICATING IDEAS ) ) Agreeing


    I'd probably agree on that. I think that's probably right. That's absolutely right. Sure! That's exactly what I think. I couldn't agree with you more. That's what I think.

    Disagreeing
    Yes, but... True, but... I see what you mean, but... I suppose so, but... Yes, but on the other hand... I'm afraid I disagree / don't agree / can't agree... I'm not sure if that's strictly true. You have a point there, but... Actually, I'm not sure if I agree with that.

    Asking what someone thinks


    What do you think? What do you reckon? What's your opinion about/of... ? What's your position on...? What's your reaction to...? What's your take on... ? Do you have any thoughts on... ?

    Stating consequences
    As a result, ... Consequently, ... Because of this, ... Due to (cause),... Expressing two points of view On the one hand..., on the other hand... Although I'd..., I certainly wouldn't... While I might..., I don't think I'd... Of course I'd..., but I'm not sure if I'd... There's no doubt that it would..., but there's also a chance it might...

    Giving examples
    For example, ... For instance, ... One example of this is... To give you an idea, ... Look at the case of... Take, for example, ... Let' say, ...

    Justifying your opinions ) )


    Personally, I (don't) think... because...

    Let's (not)... because... In my opinion, I (don't) feel... because... I would definitely (not)... because... It would be better to... as... I (don't) feel that it's important to... as...

    Linking what you're saying


    Anyway, ... True, but ... As a matter of fact, ... ... sort of... Hmm... ... you know... ... believe me...

    Ordering / Sequencing
    First of all, ... To start with, ... Secondly, ... Another thing is that... Alternatively, ... Last but not least, ...

    Persuading
    But don't you agree that... Yes, but I'm sure you'd agree that... Don't you think that... Presenting an opinion Personally, I think that... It seems to me that... From my point of view, ... In my opinion, ...

    Prioritising


    ... would be much more important than... I don't think... would be nearly as important / urgent as... ... will definitely be the most / least ...

    Speculating
    It's difficult to say exactly but I suppose it could be... I'm not sure but it might be... It can't be... because... It must be... because... I would guess...

    Summarising
    So what it comes down to is... The point I'm trying to make is... Let me just recap what's been said so far. In short, ... To sum up, ... Basically, ... Overall, it would seem that...

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