Forma 8

HITO MAGAZINE ISSUE 8 / SEPTEMBER 2012 / $6.
99
22 POSTURE,
HEALTH &
WELLBEING
Health & safety in salons
6 AWARD
NOMINEES
& FINALISTS
Are announced
8 WORLDSKILLS
IMPRESSES
Cait Woodcock
comes out on top
18 HOW TO TALK
TO A CLIENT
A quick guide
nail
technology
HITO has launched a
new training programme
called Nail Technology.
Find out more inside.
page 1
contents
NAIL TECHNOLOGY
The launch of a new
training programme
PAGE 1
HOW TO BUILD
A LOYAL TEAM
By Blue Cactus
PAGE 20
AWARDS NOMINEES
& FINALISTS
2012 Industry Awards
PAGE 6
POSTURE, HEALTH
& WELLBEING
Health & safety in salons
PAGE 23
WORLDSKILLS
Impressive work at
WorldSkills Nationals
PAGE 8
MENTORING
The benefits
of mentoring
PAGE 24
TRAINING BENEFITS
Three employers share
their perspectives
PAGE 14
PRICE YOUR
SERVICES RIGHT
Stay in business
PAGE 29
HOW TO TALK
TO A CLIENT
A quick guide
PAGE 18
ERIN BLACK
Takes her skills
abroad with Goldwell
PAGE 31
14 8 1 29 24
NATIONAL OFFICE
PO Box 11 764
Wellington 6142
Phone
(04) 499 1180
Fax
(04) 499 3950
NORTHERN
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 470 0169
AUCKLAND
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 443 2401
MIDLAND
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 480 6550
MID-CENTRAL
Phone
(04) 499 5150
Fax
(04) 499 5152
Mobile
(027) 470 0170
CENTRAL
Phone
(04) 499 5150
Fax
(04) 499 5152
Mobile
(027) 445 5758
NORTHERN SOUTH
Phone
(03) 338 5376
Fax
(03) 338 4376
Mobile
(027) 483 2405
SOUTHERN SOUTH
Phone
(03) 338 5376
Fax
(03) 338 4376
Mobile
(027) 470 0171
2
W
e know that well trained nail
technicians are valued members
of the beauty industry, and clients
travel a long way to have their nails treated
by them. If you want the chance to up-skill
with a first-of-a-kind training programme
and become a sought after nail technician,
then Nail Technology is for you.
This qualification has been developed to
give employers and employees a unique
opportunity to gain a National Certificate,
the chance to get a Creative Nails Design
(CND) Certificate, and the chance to become
Internationally Certified too.
There are three pathways that you can take
with this qualification and traineeship, each
of which lead to your National Certificate:
QbyE (Qualification by Experience): this is
for people who have been working as a nail
technician for three or more years and want
to get some recognition for their experience.
Training by someone in your salon or
clinic: if you have a qualified Nail Technician
in the salon/clinic, they can be your trainer,
teaching you their skills and assisting you in
your traineeship while you also learn from
the resources HITO will provide.
Of job training: If you wish to up-skill as
a technician and do not have a qualified
trainer, you can attend technical training with
CND. Their nationally qualified trainers will
support you in learning the practical skills
required to complete this qualification.
With this pathway you will gain a CND
alongside your National Certificate.
This new programmes duration is 14 months
and in this time youll learn a variety of skills
including those needed for working in the
salon, knowledge about the nail, knowledge
about the tools and products that you will
work with and how to work safely and
professionally. If you have completed or
are in the process of completing a National
Certificate in Hairdressing, some of the
standards you have achieved may be
recognised as part of this qualification.
Anyone who completes Nail Technology will
be able to:
|er|orn /crv||c na||s |nc|uo|no o|n| ano
white tips and sculpture)
|er|orn Ce| na||s |aro Ce|`
|er|orn oas|c nan|cures ano oeo|cures
|er|orn treatnent nan|cures ano
pedicures with exfoliation, parafin, hot oil
and mask therapy
|er|orn creat|ve wor| |nc|uo|no |rencn
polish and Nail art (ornamental and
decorative)
As a nails trainee there are a few diferent
ways youll learn these skills, including
assignments, self-directed learning and
either on job training or a one week training
workshop with CND (where you will also
get a training kit with what you need to
complete 20 full sets of nails). While youre
doing your traineeship you will have visits
from a HITO Sales and Liaison Manager
and access to a trainer if additional support
is needed.
This qualification is great opportunity for
employers to ofer more services and attract
more clients. Why not utilise the spare space
in your salon by bringing in a nail technician
to complement your business and bring in
more clients? Or, why not utilise your current
staf or trainees by up-skilling them in Nail
Technology? Employers will be able to see an
increase in salon profits as they ofer more
services, and up-skilled staf will be an asset
to your team. Extra training keeps your staf
inspired and is great for staf retention too.
If you are interested in getting involved in
this training programme, you can sign up
online to receive a brochure with all the
information youll need. Just head to
nzhito.polldaddy.com/s/registerme
to register your details and we will send
you a brochure and application form.
HITO is excited to announce the launch of the National
Certifcate in Nail Technology (Level 3).
With concerns around sanitation and unsafe practices in
the nail industry, why would you not want to stand out above
the rest and have a nationally recognised nail qualifcation?
|er|orn /crv||c na||s |nc|uo|no o|n| ano wn|te t|os ano scu|oture`
|er|orn treatnent nan|cures ano oeo|cures w|tn ex|o||at|on oara||n not o|| ano nas| tneraov
|er|orn creat|ve wor| |nc|uo|no |rencn oo||sn ano Na|| art ornanenta|ano oecorat|ve`
Learn skills to work within the salon
Gain knowledge about the nail
Learn about the tools and products that you will work with
Work safely and professionally.
HITO has launched a new traineeship just for you.
Taking 14 months, you will learn skills in an intensive 1 week workshop and then put your skills into practice
in your workplace.
|ut vour s||||s to tne test oa|n a nat|ona| oua||||cat|on
APPLY TODAY
You can download an application form from the HITO website at
www.hito.org.nz/documents-forms/training-agreements/
or email us at [email protected]
Real skills. Real support. Real career.
Do you want to...
Make nails your profession
National Certificate in Beauty Services
nail technology
4
Travel and accommodation is not included
so will need to be arranged by the trainee.
WHO IS CND?
Creative Nail Design is a global product
company specialist on professional nail
care. You can find out about them at http://
www.cnd.com/
WHEN CAN I START?
You can sign into a training agreement
today to start your learning.
When you application is approved, HITO
will send you the salon skills assignments
to work on.
When you have completed the one
week training course, HITO will send the
remaining assessment documents to you.
DO I HAVE TO DO THE TRAINING
COURSE FIRST AND THEN DO
MY TRAINING AT WORK?
No. There are some assessments to
complete prior to the course. There is the
option to complete the Salon skills first, and
even continue on with the other theory
assignments until the numbers for running
a workshop in your region are met. There
are some assessments to complete prior to
the course.
WHAT SUPPORT IS AVAILABLE?
CND provide training and on-going support,
great resources and a manual to assist you
along the way. A HITO trainer will also assist
when needed and they are just a phone
call away.
CND will also supply a workbook, text book
and DVD when you attend the workshop.
This will support you through the practical
content and give you a foundation of the
theory knowledge. Your HITO Sales and
Liaison Manager will also provide you with
support, and you can get support from a
subject matter expert.
You can also get support from the nail
product company you use for on-going
WHAT WILL IT DO FOR ME
OR MY BUSINESS?
For business owners, increasing the skills
of your staf raises morale, improves staf
satisfaction and loyalty and will increase
clientele volumes and revenue.
For employees, you will learn new and
valuable skills, increase your value to your
employer and develop your career path.
WHY IS THIS TRAINEESHIP
IMPORTANT?
Well trained Nail Technicians are a valued
member of the beauty industry. Clients will
travel a long way to have their nails treated
by them.
This traineeship is to work towards gaining
your National Certificate in Beauty services
(Nail Technology, Level 3) has been designed
to allow the nail technician on the job learning
to encourage a career in the nail industry.
WHERE WILL THE TRAINING
TAKE PLACE?
95% of training will be done in the
workplace either with your qualified trainer
or CND using the DVD training material.
The 1 week skills training course with CND
will take place in either:
/uc||ano
We|||noton
Ne|son
Cnr|stcnurcn
We can arrange other locations if there is a
minimum of 10 trainees who are interested.
Contact your HITO regional manager for
more information.
Course dates will be in early 2013 and
will be arranged based on the number
of people applying.
The training course will take 5 full days and
will take place from Monday to Friday 9am-
5pm. However under special circumstances
the course may run over a weekend.
Training Programme
Frequently Asked Questions
FORMA MAGAZINE | ISSUE 8 | 5
product knowledge and technique/
skill support.
HOW LONG DO I HAVE TO
COMPLETE THE TRAINING
PROGRAMME?
The training programme will take 14 months
to complete.
You will be using your skills long before
you gain your qualification.
WHAT QUALIFICATION DO
I GAIN?
You will gain the National Certificate in
Beauty Services (Nail Technology) Level
3. When you complete your traineeship
successfully, HITO will send your certificate
to you.
WHAT WILL I LEARN?
The practical skills you will learn include:
|er|orn /crv||c na||s |nc|uo|no o|n|
and white tips and sculpture)
|er|orn treatnent nan|cures ano
pedicures with exfoliation, parafin, hot oil
and mask therapy
|er|orn creat|ve wor| |nc|uo|no |rencn
polish and Nail art (ornamental and
decorative)
/ou w||| a|so |earn tneorv s||||s to suooort
you along the way.
You will need to complete a First Aid course,
but this is not included. You will need to
source these units through St Johns.
WHAT DO YOU NEED TO
DO TO COMPLETE THIS
QUALIFICATION?
The most important part of this is to make
the commitment to do the work required.
Your assignment work will include:
'a|on '|||| ass|onnents are a ser|es o|
tasks for you to work through under the
guidance of your employer. A great way
to start the on the job training process.
||no|no |naoes o| too|s o| tne traoe ano
describe how to maintain these, also the
diference between high risk tools and
low risk tools.
|u||o a :D nooe| o| a na|| ta|e a onoto
to send in for marking, as you build the
nail structures you will describe the
functions of each and find out about the
supporting structures.
a|e sone t|ne to ||no o||erent |naoes
of nail conditions and then describe the
signs/symptoms, possible causes and
how to manage the situation if a client
has this condition.
|ract|ca| wor| w||| |nc|uoe
Wnen vou nave oecone exoer|ence
in a practical skill, you are ready to work
on the portfolio. These can be done on
paying clients
/ ou|oe ooo| nas oeen oeve|ooeo to ne|o
encourage you to through the process
of what you will need to collect during
this process.
Wnen tn|s |s cono|eteo ano s|oneo o| ov
your employer it is ready to be submitted
to HITO for an assessor to mark.
VERIFICATION
A qualified verifier will visit you at your
workplace to observe you working as
a nail technician. Your portfolio will be
marked by a HITO verifier and returned
to you afterwards.
HOW MUCH TIME DO I NEED
TO DEVOTE TO THE TRAINING
EVERY WEEK?
Learning and acquiring skills is diferent
for everyone, so it is dificult to give an
exact number. However we recommend
that, as a minimum, you focus on training
and developing your skills for no less than
15 hours per week. This time can be in the
workplace or in your own time.
IM ABOUT TO LEAVE SCHOOL,
CAN I DO THIS TRAINEESHIP?
This traineeship is open to anyone over 16.
However, as most of the learning takes place
while you are working, you will have to be
working in the Beauty or Hair industry.
If you are under 18 years old, and wish to do
the traineeship, you will need to have your
training agreement approved and signed
by your parent, guardian or caregiver.
HOW MUCH DOES IT COST?
The total cost of the traineeship is $1750.
This is made up of:
1. $200 for an application fee
2. $315 for an assessment fee and to
register credits
3. $1235 for the week long training
workshop and training materials
HOW CAN I PAY?
You can pay by credit card, cheque or
direct bank transfer. Your application should
include the payment details.
If you find $1750 dificult to pay in one lump
sum, HITO can approve to spread the cost
for you.
/oo||cat|on |ee - ]st |ontn|v oavnent
$500
|ontn|v |avnent 2 $ 2
|ontn|v |avnent : $ 2
|ontn|v |avnent 4 $ 2
|ontn|v |avnent $ 2
|ontn|v |avnent o $ 2
Therefore, your first payment with you
application form will be:
$ 2 aoo||cat|on |ee - $ : ]st nontn|v
oavnent $
If you would like to spread the cost, please
indicate this on the application form.
||ease note tnat || reou|ar nontn|v
payments are not maintained, then the
training agreement may be cancelled with
4 weeks notice and you will need to return
the training materials.

Well trained Nail Technicians are valued members of the

beauty industry. Clients will travel a long way to have their
nails treated by them.
6
We have been very impressed with the standard of the applications and wish to thank
everyone who applied this year. The number of applications was higher than last year and
you gave the judges a hard task of narrowing the applications
down to the final finalists and nominees. We are excited to
announce that the finalists and nominees are:
APPRENTICE OF THE YEAR: Auckland
Laura Williams from Jan Waite Hairdressing
Kaleb Pritchard from BLAZE
Frana Evans from Ripe Hairdressing
The Auckland regional winner and Apprentice of
the Year Finalist is Laura Williams from Jan Waite
Hairdressing
APPRENTICE OF THE YEAR: Northern
Moana Riddell from Hair Scene Hair and Beauty
James Jackson from Abstraxt Hair Design
Kyra Williamsom from The Original
Hair Cutting
The Northern regional winner and Apprentice
of the Year Finalist is Moana Riddell from Hair
Scene Hair and Beauty
APPRENTICE OF THE YEAR: Midland
Nicole Knox from Blow Hair Co.
Alannah Goldsmith from House of Elliott
Sarina Anderton from Salon One The Cove
The Midland regional winner and Apprentice of the Year
Finalist is Alannah Goldsmith from House of Elliott
APPRENTICE OF THE YEAR: Mid-Central
Hannah Hay from IZUKA
Kirsty Nicholls from 42 On King
Nicky Gibbons from Misse Hair Boutique
Over the past few weeks, HITOs ofce in Wellington has been fooded with
applications for this years Industry Awards. Applications of all shapes and sizes
were handed over by a confused postman and kept us covered in glitter and glue.
The Mid-Central regional winner and Apprentice of the Year
Finalist is Kirsty Nicholls from 42 On King
APPRENTICE OF THE YEAR: Central
Miriam Thomson from Blue Cactus
Amberly Gittings from Reds Hair Co
Megan Stovell-Dundas from Headstart Hair Design
The Central regional winner and Apprentice of the Year Finalist
is Megan Stovell-Dundas from Headstart Hair Design
APPRENTICE OF THE YEAR: Northern South
Sarah Wright from Vogue Kaiapoi Hair Spa
Marianna Brown from Do. Hairstyling
Natasha Lynskey from Rodney Wayne Northlands
The Northern South regional winner and Apprentice of the Year
Finalist is Marianna Brown from Do. Hairstyling
APPRENTICE OF THE YEAR: Southern South
James Gibbs from Headquarters Hairdressing
Amelia Nicholson from Total Image Hair, Skin and Body
Nicola Wilkinson from Tu Meke Hairdressing
The Sothern South regional winner and Apprentice of the Year
Finalist is Amelia Nicholson from Total Image Hair, Skin and Body
JASMINE MCBETH MEMORIAL SCHOLARSHIP
FINALISTS ARE:
Annalee Tasker from Hair 2 Go, Napier
Kaleb Pritchard from BLAZE, Newmarket
Karl Edwards from Salon One The Cove, Tauranga
TRAINING SALON OF THE YEAR NOMINEES ARE:
Blue Cactus Hairdressing, Wellington Central
Salon Owner: Larissa Macleman
En Jay Hair Company, Mount Maunganui
Owner/Director: Nicky Robertson
Hair Scene - Hair and Beauty, Whangaparaoa
Owner/Trainer/Managing Director: Linley Wade
Morgan & Morgan Urban Retreat, Takapuna
Salon Manager: Eric Ladd
Vogue Kaiapoi Hair Spa, Christchurch
Salon Owner: Lisa Steele
TUTOR OF THE YEAR NOMINEES ARE:
Lynette Joseph, Senior Hairdressing Tutor
at |O| |o|vtecnn|c
Robyn Collins, Of Job Training Lecturer
at Wanganui UCOL
Serena Wallace, Head of Hairdressing
Department at Cut Above Academy
Sonia Baker-Johnston, Senior Lecturer
at Manukau Institute of Technology
TRAINER OF THE YEAR NOMINEES ARE:
Robyn Collins form UCOL, Wanganui
Tracey Larcombe from Ahead in Hair, Christchurch
Congratulations to the nominees & finalists!
The winners of each of these awards will be announced at the
2012 Industry Awards
on Sunday 11th November 2012.
Held in conjunction with Kitomba/NZARH, this is a night you
wont want to miss. This year the awards will take place in
Wellington at the stunning Old Town Hall, a beautiful backdrop
for the Art Deco theme.
If you or someone you know is a final nominee, make sure you
get your ticket to the awards today so you can be there on the
night! Tickets are just $145 per person and can be purchased on
the HITO website at www.hito.org.nz/industry-awards-2012/
WORLDSKILLS NATIONALS
Cait Woodcock
Marianna Brown
Sarah Wright
Samuel Stevens
Cameron Aitken-Boyle
James Jackson
Shea Sonter-OConnor
'nenee |onerov
|etnanv|a|oe Wooos
Bethany Tweedale
H
e|o |n Cnr|stcnurcn at C|l
Cnr|stcnurcn |o|vtecnn|c lnst|tute
of Technology), the competitors
came from all around New Zealand to
compete, having been selected from the
regional competitions earlier this year.
Competition was very close, but only
one person could come out on top with
gold. The talented and hard-working Cait
Wooococ| |ron 'oectra |n |a|nerston
North was named the national winner
at the awards ceremony in Christchurch.
The competition was really tough, says
Cait. I feel very lucky!
Cait was followed closely by Shea OConnor
from Ursula Harris Hair Design (Nelson)
with silver and Sarah Wright from Vogue
Kaiapoi Hair Spa (Christchurch) with bronze.
The level of work seen in this years
competition was exceptional.
The standard has been very high, says
Anne Millar, HITO Board representative at
the competition.
These young people have embraced what
WorldSkills is all about and put in a lot of
time and efort.
HITO CEO Erica Cumming agrees.
I am very impressed with the high
standard of work, she says.
Laura Simpson from Scott Base in Dunedin
says the level of work has dramatically
increased this year. Laura took out the
2010 national competition and represented
New Zealand in London last year. This time
she was at nationals as a judge.
You can tell that everyone has done their
research, looked at photos and has a much
better understanding of what WorldSkills
actually is, she explains.
In the mens avant-garde module, for
example, the work was already at an
international level, Laura continues.
Because the competitors are already
working at such a high level, going to the
international competition isnt going to
be such a massive process. Though it will
still take a lot of hard work, theyve already
got that really good understanding of the
WorldSkills concept, which is important.
Competitors worked very hard for the two
full days of the competition, completing
six modules in total including mens
avant-garde, womens cut and colour and
interpretation from an image.
Lyndsay Loveridge, who trained competitor
|etnanv|a|oe Wooos savs tne conoet|t|on
has blown [her] out of the water.
Its amazing; youve got the crme de la
crme here. They want to do it, and thats
the biggest thing with any job if the desire
is there, you can work with anyone who has
got that. They have all put in an awful lot of
time, she says.
One thing Bethany said to me, Lyndsay
continues, is that she doesnt know why
more people dont do WorldSkills,
because everything you learn you can
use throughout your whole career.
Competitor Samuel Stevens, from
Bettjemans, would recommend the
competition to others too.
Ive found it a really positive experience.
Ive learnt a lot about myself, my skill base,
and Ive thoroughly enjoyed it, he says.
He would advise others to do it, and back
yourself.
|or conoet|tor 'nenee |onerov |ron
Moha, the competition was hard work but
a lot of fun.
Its very full on - probably the most full on
two days Ive ever had - but it has been fun.
These are amazing skills that you dont get
to pick up anywhere else, she says.
WorldSkills impresses
I am very impressed with

the high standard of work.
Over the 5th and 6th of July, ten very talented young stylists competed for the WorldSkills
National title and the chance to represent our country in Germany next year.
WorldSkills 2013 If youre interested in competing next year,
the dates for the 2013 WorldSkills regional competitions have been announced:
Sunday April 14th Auckland and Christchurch
Monday 15th April Wellington and Dunedin
Get your application in today for this exciting competition or for more information,
contact ||tcn|n at tne |lO Nat|ona| O||ce on (04) 499 1180 or [email protected]
10
C
ait along with the other nine
competitors completed six modules
over two days. These included mens
avant-garde, womens cut and colour and
interpretation from an image. It was exciting,
adrenaline pumping and nerve racking.
The competition was really tough, Cait
says. Everyones work was absolutely
incredible. I knew there was going to be a
high standard of work, but I didnt know it
would be that high. I feel very lucky!
Cait spent a few days after the competition
relaxing and catching up on sleep, as well
as celebrating with friends and family.
When she got back to work, she found
her workstation covered in balloons and
congratulatory notes.
Its great having the support of a team,
encouraging me when I need it most, Cait
says of her supportive employer Gabrielle
Bundy-Cooke, her workplace and her family.
Of the six modules in the competition,
Cait says her favourite had to be the mens
avant-garde with beard design.
This one was the hardest to prepare for,
she says. Looking at pictures, you find so
many diferent styles, everything but the
kitchen sink! But once you sort out what
youre going to do, its great to be creative
and produce something that you would
never normally do in the salon.
I also really enjoyed the interpretation from
an image. I think in this one you really see
your skill coming out.
Aside from competing, one of Caits favourite
WorldSkills experiences was getting to
have breakfast each morning with all the
competitors. There are many diferent trades
represented at WorldSkills, from chefs to
florists, and all the competitors stayed in the
same accommodation together. This meant
breakfast time was an opportunity to meet
people from all over the country and find out
about what they do.
We met people who did car painting and
all sorts, it was so interesting, Cait says.
Looking forward, Cait knows she has a
lot of preparation to do to get to the
International WorldSkills competition in
July 2013. Held in Leipzig, Germany, the
international competition sees tradespeople
from 52 diferent countries competing in
their chosen professions.
Cait will need to fundraise $30,000 to
get there.
We are brainstorming about fundraising
for Germany, she says, the earlier we start,
the better!
Aside from fundraising, Cait will also be
focusing on training for internationals. Its
not just her technical skills shes starting to
prepare either. Caits taking a well-rounded
approach by taking speech lessons to
improve on her public speaking. She is also
focusing on positive-thinking to get into the
right mind frame for the busy year to come.
If you are interested in donating or
sponsoring Cait to get to Germany,
contact HITO on (04) 499 1180.

Cait comes out on top
I knew there was going to be a high standard of work,

but I didnt know it would be that high. I feel very lucky!
Cait Woodcock from Spectra in Palmerston North lives by the motto you reap what you sow,
and right now she is reaping the results of her hard work. In July, Cait won the WorldSkills
National competition afer two jam-packed days of competition. It still doesnt feel real!
CAIT WOODCOCK AT WORLDSKILLS
T
hank-you for the whole WorldSkills
opportunity and experience.
I certainly see WorldSkills in a very
diferent light, especially after the privilege
of watching ten amazingly dedicated, skilled,
talented young hairdressers go through their
paces for two action packed days.
It heartens me to see that our youth
of hairdressing have the same passion
and commitment for our trade that the
generations before them have had.
Competitors rubbed shoulders with like-
minded hairdressers forming relationships
and bonds that will grow with time.
I was amazed at the standard of work
delivered throughout the six modules.
For those in our industry that perhaps
know little about WorldSkills, or perhaps
do not rate the competition as something
that would add value to their career path,
I encourage them to think again and
look at the work produced by this years
competitors. Ask yourself, could you do
these skills? How do you see the skills
enhancing your own hairdressing?
I believe that the ten hairdressers who rose
to the challenge will add to their skill banks
all they have learnt; their salon work will
benefit, as will their clients, and the future
direction each chooses to take will be
greatly enhanced.
WorldSkills winner Cait Woodcock so
deserves to represent New Zealand, and
we wish her both success and a journey to
be enjoyed. To Shea and Sarah who came
in second and third place, congratulations
also. The three of you consistently produced
amazing work. You should be proud and
stand tall.
There can only be one winner, but in
reality, taking part makes each of the ten
competitors a winner in their own right.
The six modules saw placing altered after
each event. But what never changed (and
grew in momentum as the days progressed)
were the work skills. If you have ever tried
to cut and style a mannequin, you know
it is no easy task. But each competitor
razored, spliced and walked their scissors
through all that bulk of hair, reducing the
amount with their Gama blades to about a .
Disconnected lengths designed to move and
swirl into incredible shapes, creating light
and shade were worked until finally, a style to
match that of their European counter parts.
Check out the pictures, they tell the story.
The Mens avant-garde module stretches
the imagination beyond what most of us
can comprehend, but you have to say -
How skilled was that! The colour in
particular pushed boundaries to the
extreme, but it was clever colour work and
beard styling. You were left with no doubt
that theres nothing that cant be done if the
stylist lets those creative juices flow freely!
For me, as a first time WorldSkills trainer
ano |or our conoet|tor |etnanv|a|oe we
have just begun our WorldSkills journey
and strongly believe that the experience
is life changing.
I can only encourage young stylists and
their employers to explore the world of
WorldSkills. Truly those that competed have
copious skills; from fashion cutting, styling,
colouring and long hair, to the styling and
conversion work unique to WorldSkills
both that of female and male work. What
was so unique was the dressing-out skills!
So Ill leave you with this thought - watch
this space. We have ten stylists going places
for sure!
Cheers and thanks,
Lyndsay Loveridge
WorldSkills report
12
We have ten stylists going places

for sure.
MARK YOUR CALENDAR
THE Industry Awards are back!
The 2012 HITO Industry Awards are set to be an exciting night you wont
want to miss. Taking place at the Wellington Town Hall on November 11,
the Industry Awards are a chance to honour rising stars in hairdressing
& celebrate the successes of the past year. This years theme is Art Deco.
Apprentice of the year
One of New Zealands most prestigious
hairdressing awards, Apprentice of the Year
goes to someone who truly stands out as
an up and coming star in the industry.
Trainer of the Year
The Trainer of the Year Award recognises
the exceptional industry knowledge,
training characteristics and personal
achievements of trainers. This is a new
award which started last year.
Training Salon of the Year
This is awarded to a salon with exceptional
training characteristics and a commitment
to excellence in training and professional
development.
Hairdressing Tutor of the Year
This award goes to a tutor with an
exceptional commitment to motivating
and inspiring learners.
Jasmine McBeth
Memorial Scholarship
This award goes to an apprentice whose
commitment and passion stands out and
has allowed them to be the best and
achieve their goals. The winner receives
a $3,000 training and development
scholarship and a pair of specially fitted
scissors from KJ Scissors worth $1000.
Tickets are now available. Visit www.hito.org.nz
to purchase yours today.
TICKETS
$145
14
The real business
benefits of training
AARON
KARAM-WHALLEY
TEAM SEVEN
HAIRDRESSING
S
alons all over New Zealand are
experiencing the benefits of training
as an investment.
At Team Seven Hairdressing in the Waikato,
training is something they passionately
believe in.
Training our own staf has been the key
to our success. It is all about having a long-
range vision and thinking about tomorrow,
today, says Aaron Karam-Whalley, Team
Sevens Creative Director.
When the salon first started over 20 years
ago it was built entirely around founder
Lynnette Karam-Whalley, explains Aaron.
The only problem with that was although
Lynette is a very skilled hairdresser, there
is only one of her.
By training other stylists, we have been able
to expand the team and open other salons,
and then sell those salons as a profitable
business in their own right. Now we have
18 staf across two salons, and Lynnette only
works a few hours on the floor as, and when
she wants to, he says.
In Aarons opinion, the Team Seven story
proves that salon growth and profit is really
quite simple.
The more stylists you have working on the
floor, the more clients you can service and
in turn the more dollars you can turn over,
he says.
Aaron and the team have found that
investing in training is crucial for growing
a successful salon.
As a rule, we dont actually employ senior
stylists anymore, he says. Team Seven
instead focus on training all their own staf,
and they find there are numerous benefits
to having apprentices on board at the salon.
To start of with, employing apprentices
means that you are planning for the future.
As much as we would love to retain
employees forever, the reality is that people
move on. Training apprentices ensures our
salon will have skilled, qualified staf in years
to come, Aaron says.
He has also seen how apprentices can free
up seniors for more profitable work and
help the salon deliver first class service
in every area.
Apprentices can strengthen the level of
service in your frontline and reception area.
They can create a point of diference for
your salon by ensuring the basin service is
a good experience for clients, he explains.
Apprentices become familiar with your
clientele too, which is important. They are
able to build a rapport with clients so that
when a senior stylist does leave, they will
be more comfortable booking in with them,
boosting long term client retention.
However, Aaron recognises that these
benefits are not instant. He compares
Three employers share their perspectives.
Aarons
top
5

TRAINING TIPS:
Dont be put of by making
mistakes.
You grow into becoming a good
trainer. Keep your eyes open, take
in everything you can. I always mix
and match; I take one idea from
somewhere and another from
somewhere else. I pick out the best
bits from other people or courses and
blend them together there is no one
right way to train.
Remember that people arent
mind readers!
Whether its with an apprentice or a
senior stylist or a receptionist in your
salon, take the time to set out your
expectations. Show your staf how you
want them to perform in every situation.
Create an Operations Manual
for your salon.
This should be a how-to guide that
covers every part of a clients journey.
Its like showing your employees where
the goal posts are on the football field.
Put some mentors in place.
These are people in the industry who
you admire. Ask them for help. There
is a lot of support out there, and most
of the good trainers in our industry
are very happy to share their success
stories and strategies with you.
Employ the right people.
So often salon owners can be
disillusioned with taking on
apprentices, but they are employing
the wrong people. Take your time and
before you employ anyone, have a
checklist of everything you want your
new employee to be. Dont settle for
near enough - the wrong staf member
in any position can make your working
life impossible.
TEAM SEVEN HAIRDRESSING SALON INTERIOR
TEAM SEVEN HAIRDRESSING
taking on an apprentice to watching a
seedling grow it takes time, and you or
someone in the salon need to put a lot of
time and efort into seeing them grow.
But in my opinion, it is the best way to
grow your salon and profits, he says.
Team Seven Hairdressing is passionate
about seeing people become qualified.
Why would you ever want to start
something and not finish it? Aaron asks.
The sense of pride and achievement I
see in every apprentice that completes is
proof enough that everyone should get
fully qualified.
Aaron believes that all employers have a
responsibility to hold our qualification in
high regard.
It is our passion or enthusiasm that creates
that culture; not enough hairdressers value
our qualification and I think that is very sad.
|ersona||v l an outteo || anvone |eaves nv
salon without completing. If we, as salon
owners, set our expectations and standards
high, we can help to raise the bar in terms
of professionalism in our industry.
JACQUI VICTOR
TRUE GRIT HAIR SPA
J
acqui from True Grit Hair Spa in
Christchurch is another employer who
has always trained apprentices and
seen the benefits in her salon.
I think training is really important for a
number of reasons, she says.
Jacqui passionately believes that training
is important for keeping the hairdressing
industry growing and moving forward.
We need to train to strengthen our
industry, she explains.
Alongside the benefits to the industry as a
whole, Jacqui sees training as an important
part of her business.
I believe in growing my own stylists, she
says. Training an apprentice allows us to
do this. When we grow our own, we help
them become accustomed to our culture
and the way we do things in the salon, our
procedures and policies.
Having come from Ray Astwoods salon
Hairline in the Waikato, Jacqui says she
was influenced by his motto to train, to
train, to train. She has trained a number of
apprentices at True Grit, and she says seeing
someone come out the other side as a
qualified stylist is a very satisfying experience.
Training apprentices and then seeing them
go out onto the floor as a qualified stylist
is one of the most rewarding and inspiring
things you can do. Seeing them grow is the
reason Im in the business.
At True Grit, apprentices are trained right
from the get-go. Starting out at the hair spa
area doing treatments, they then move up
into doing colour work. Just as other salon
owners have mentioned, this is a key way
Jacqui finds apprentices increasing the
salons profitability.
While the apprentices are at the hair spa
area doing colours and treatments and so
on, this frees senior stylists up to be doing
more cutting. It works so well in a business
sense, she says.
Jacqui credits Aine, her HITO Sales and
Liaison Manager, with helping to motivate
and assist her apprentices and get them
qualified. She advises other salon owners
to keep a close relationship with their HITO
representative too.
One way Jacqui keeps her apprentices
motivated and inspired is through
competitions. She likes to see all her
apprentices competing in hairdressing
competitions.
Its great for the fun aspect of their training
and helps with their confidence, she says.
Jacquis
top
5

TRAINING TIPS:
Be organised.
Have the appropriate training schedules
and timetables in place for what is
required. This keeps everyone aware
of what is happening when.
Employ passionate people.
Make sure the people you employ are
passionate about hair, fashion and the
industry. You need people on the team
who have the right attitude, passion
and drive.
Make the time.
If you dont have time to do all the
training, appoint an educator in the salon
who can be in charge of this. Education
and training is too important to let it slip.
Stay inspired.
Love what you do! Keep yourself
inspired and motivated.
Stay involved in the industry.
Network with other business owners
and trainers so you can support each
other. Over the past two years in
Christchurch, sharing support with
others has been so important in keeping
the business going through hard times.
|| R| CRl |/| c ||lR |OD||' / / CO|||llON
TEAM SEVEN HAIRDRESSING SALON INTERIOR
16
ANGELA KING
SALON ONE THE COVE
A
ngela King, owner of Salon One
the Cove in Tauranga, agrees that
qualifying is very important. At her
salon, getting qualified is something which
is very highly valued. Angela says she has
an expectation for her staf to be qualified
or on their way to being qualified.
Getting qualified gives you more credibility.
Its a rite of passage really, something to
aim for and something that we celebrate,
she says.
For Angela, training is an investment in
the future of the salon and the future of
hairdressing.
Training is about having longevity for the
future, she says, rather than being short
sighted. When you train someone youre
investing in your future and the future of
hairdressing, so I think we should give them
the best start possible.
A key part of this training includes helping
her staf set goals. Angela has found this to
be important in keeping apprentices and
stylists motivated.
In the generation we have now it can be
easy to lose motivation if you dont have
clear goals in place, she explains.
There is a four tier pricing plan at Salon
One the Cove which gives employees
something to work towards.
The top tier is the Directors price list which
is for the salon manager and the stylists in
the highest demand. Next tier down is for
senior stylists those who are qualified
and building their clientele. The third tier
is for stylists/technicians, and this is where
most apprentices can be found. Finally, the
fourth tier is for people who are new to
the industry.
Angela finds that this structure works
well as it gives apprentices and stylists
something to work towards - a goal to go
up to the next tier - as well as giving the
client options.
Angela sees the benefits of training evident
in her salon, including an increase in profit
as apprentices assist seniors.
By working underneath seniors, they
greatly enhance their profitable work,
she explains.
She has also found that by investing in
training, you can build a team that fits the
culture and values you want in the salon.
Its better to develop your own talent than
to poach talent from others, she says.
Youll find theyll fit into your environment
much better.
Salon One the Cove was nominated
for several awards at the 2011 Kitomba
Business Awards including Fastest
Growing Salon, Business Stylist of the Year,
Excellence in Marketing and Employer of
Choice. Angela has a careful recruitment
process when hiring an apprentice to make
sure she finds the right fit for the team.
Check their Facebook page, check
references, if theyre coming from a
provider check their attendance rate, she
advises. You need to know that they will fit
into your environment and have the same
values as you and your team.
Angelas
top
5

TRAINING TIPS:
Choose an apprentice who fits
in with your salon culture.
If you keep butting heads its only going
to frustrate you both and waste time.
Have a training plan
Work it alongside the Of Job Training
that the apprentices are completing.
Make them accountable
If the apprentice does not take their
training seriously, there needs to be
a consequence. Everyones time is
valuable including your own. Youll
find apprentices work better within
appropriate boundaries.
Praise costs nothing
Always praise them when they do
good work.
Recognise
Make sure the apprentice understands
that their contribution is important to
the teams overall success.
SALON ONE THE COVE
SALON ONE THE COVE
ANGELA KING
If youre serious about a career in hairdressing, realise your
potential with HITO the essential hairdressing apprenticeship
Find out more at hito.org.nz and Facebook HITO.news
Marianne, HITO Apprentice
My goal is to
BE a stylist
at New York
Fashion Week.
HITO will give
me the skills,
qualifications
and experience
to get ME there.
My goal is to
BE a stylist
at New York
Fashion Week.
HITO will give
me the skills,
qualifications
and experience
to get ME there.
My goal is to
BE a stylist
at New York
Fashion Week.
HITO will give
me the skills,
qualifications
and experience
to get ME there.
HITO and A Sharper Blade have been on the
hunt for the funniest blunt object out.
We asked you to send in a photo of the funniest blunt object you could
find and you could be in to win some great prizes from A Sharper Blade.
Many creative entries came in for this competition and the top
photos went onto the HITO Facebook page for you to vote on.
After a one week flurry of liking and sharing the top photos,
the winners were announced!
Congratulations to Emily Wardlaw of Biba Boutique
Salon in Birkenhead who took out first prize with the
most Facebook likes on her photo. Emily received a
brand new texturiser valued at $325 from A Sharper Blade.
Kirsty Nicholls from 42 On King |n New ||vnoutn cane |n
a close second place, taking away a scissor sharpening/
servicing voucher from A Sharper Blade worth $65.
Alana Kitto from Styliz Hair Salon in Greymouth came in
third place and also took away a $65 voucher.
Congratulations to our winners and thanks to all who took
part in this fun competition.
A Shaper Blade is a nationwide scissor blade sharpening
service for professional salons and barbershops.
For more information, visit www.asharperblade.co.nz or
contact founder Greg Piper at [email protected]
or on 027 459540.
Funniest
Blunt Object
Found
1
ST
2
ND
3
RD
I
n fact, making a connection with your
client is almost as important as doing
a good job on their hair. If you can
maintain a good relationship with your
clients, you will build a clientele who will
trust your advice and could be loyal to
you for years. Conversational skills can also
help you build client numbers. If you are
friendly, open and professional, you may
find clients recommending you to their
friends and family.
CONVERSATION IS A SKILL
For some people, making conversation
comes more easily. For many others, it can
be embarrassing and dificult. Remember
that holding a conversation is a skill. It gets
better and easier the more you practice it.
HITO CEO Erica Cumming says she felt
nervous about what to say to clients when
she first began in the industry. Its a normal
thing to feel, she explains.
I remember worrying about saying the right
thing. Building that relationship with clients is
important though. You need to get credibility
with the client for them to trust you and
continue to come to you in the future.
Like with most things, conversational skills
are picked up through practice, so the first
thing to do is have a go!
Remember, the first conversation with a
new client is going to be the hardest. It will
only get easier as you start building the
relationship over time.
We have put together some tips on how to
make good conversation with your clients.
BE FRIENDLY & OPEN
This is the most important thing. Coming
across as a friendly person is as much about
your body language as it about what you say.
1. Smile (not just with your mouth, but with
your eyes).
2. Try to hold eye contact.
3. Keep your posture open and non-
threatening by not crossing your arms.
4. An occasional gentle touch to the clients
shoulder can be a friendly gesture.
This will give you a friendly and approachable
look and put clients at ease in your presence.
MAKE THE CONVERSATION
ABOUT THE CLIENT
Take an honest interest in who they are and
what they do. Asking genuine questions
you will help to keep a conversation flowing.
Try not to bombard your client with random
questions. No-one wants to feel like theyve
just been interrogated.
KEEP BRINGING THE
CONVERSATION BACK TO HAIR
You clients want to learn more about
their hair, so make sure you bring the
conversation back to this topic as often
as you can. Suggestions about how your
client could style their hair at home and
what products would benefit their hair are
good talking points. Even if youre new to
the hairdressing industry, you will have
knowledge that your client can benefit
from. The best thing you can do for them is
share that knowledge and give them some
good advice while theyre in your chair.
A FEW OTHER
CONVERSATION IDEAS
To start of with, you may feel more at
ease if youre prepared. Think about some
conversation starters ahead of time. As you
get to know a client, youll have more of an
idea of what to talk to them about. If youre
not sure where to start, here are some fail
safe conversation ideas:
Ask questions about things relevant. If its
nearing Christmas, you can ask about your
clients Christmas shopping or what theyre
doing over the Christmas break. If theres
a public holiday or long weekend coming
up, ask what their plans are for the holiday.
Find out what the client does. They may
have a speciality that you can ask questions
about. For example, if your client is a banker
you could ask them about KiwiSaver.
Keep up with popular television shows
and ask if they saw X Factor/American Idol/
Dancing with the Stars etc. this week. Who
is their favourite contestant? If you dont
watch the programme yourself, look up
what has been happening on the internet
or ask a workmate.
Follow local, national and international
news topics. You can check out New Zealand
news website Stuf.co.nz in the morning
for any noteworthy events to bring up in
conversation.
Make a note of anything you talk about that
you could follow up on next time theyre in
the salon. For example, if they talk about their
children, note down their names and ask
after them next time. If they mention theyre
studying at University, next time theyre in
you can ask how their assignments are going.
Keep in mind that some clients may just
want to sit quietly and enjoy their time in
the salon. Some clients may treat their time
in the salon as a chance to relax and unwind
away from a busy job or family life. Watch for
signals that they would rather sit quietly and
let them relax.
With practice, you will find your conversation
skills will only get better. Before long youll
be feeling confident and talking to clients
with ease.
How to talk to a client
Coming across as a friendly person is as much about your

body language as it about what you say.
A
quick
guide
The hairdressing industry is one of the most social areas to work. Hairdressers and barbers are
constantly working with clients one on one, and making friendly conversation is an important
part of the job.
18
A real goody for me is asking where people
come from, especially as Im not from Dunedin
myself. Its also great to ask about travel - even
if you havent done much yourself, your clients
can educate you. Travel has to be my favourite
topic to talk about with clients because you
can learn so much about them as well.
Read up on your geography though to save
yourself from embarrassing moments!
Laura Simpson, qualifed stylist, HITO Apprentice of
the Year 2011 and National WorldSkills winner 2010.
Make it personal. Use your body
language to show that youre
open and approachableI always
introduce myself and make contact,
like a light touch on the shoulder, to
build that connection. Using your
clients name makes that personal
connection as well. I like to sit down
next to them when I talk to them,
keeping us on the same level. This
builds trust and makes your client
feel comfortable to talk to you.
Cait Woodcock,
qualifed stylist at Spectra
in Palmerston North
and 2012 National
WorldSkills
winner.
Its important to make it all about
the client introduce yourself and
then bring it back to them and what
you can do for them.
Angela King, owner and employer
at Salon One The Cove in Tauranga.
I teach our team to keep the conversion about the clients hair.
It sounds simple enough, but its easy to get talking about movies,
the weekend, gossip or familythis is all fne for a bit of the time
you have them in your chair, but turn the topic to the clients hair
or hair in general ofen enough to make them feel theyre getting
the full value they came for. They want to learn how to look
and feel great! Celebrities hairstyles are always a great topic to
discuss. Staying in the realm of hair allows you to give your client
tips and tricks during her visit.
Larissa Macleman, owner and employer at Blue Cactus Hairdressing in
Wellington.
My boss always told me to read the front
page and the back page of the paper each
day. The front page is current events
and the back page is sports, so this gives
you something to bring up with clients
usually the front page for women and the
back page for guys! It seems obvious, but
Ive also learnt over time that one of the
best things you can do is talk to the client
about their hair. You can share tips about
how they can style their hair at home,
how to apply conditionersharing your
knowledge is that best gif you can give.
Mary-Ellen Orchard, qualifed stylist
at Yahzoo Hairdressing in Petone and Gateway
Ambassador.
Dont talk about yourself too much, unless your
answering a question from the client. Show genuine
interest in what they are talking about by asking follow up
questions like, what happened next, and how did you
feel about that? Asking questions about current news
that wont cause ofence is good at the moment you could
ask what they thought of the Olympics.
Heidi Christian, Academic Manager at Waikato
School of Hairdressing and the frst graduate from
Advanced Cutting.
R|/D ON /' 'O|| O| '/|l'' '/|ON
OWNERS AND TUTORS SHARE THEIR
FAVOURITE WAYS TO MAKE CONVERSATION
WITH CLIENTS.
For more help or advice on this topic, ask your employer or more experienced
stylist in your salon.
Conversation
starters
20
How to build a loyal team
M
anaging Director and owner
Larissa Macleman started the salon
in 1992 and has grown her team
into a staf of 25. All of the team are qualified
or on their way to getting their qualification.
Blue Cactus has won the Global Salon
Business Award three times and celebrates
its 20th anniversary this year.
When we started, I had no idea we could
achieve what we have today, Larissa says.
One of the reasons Blue Cactus has
achieved great results is because Larissa
has created a culture at the salon where
staf stick around. There is a high rate of
staf retention at the salon which started,
she says, with a change in the way she
viewed her team.
Somewhere along the line I made a
conscious choice to look at the team
diferently, Larissa explains.
I started seeing my staf as my clients, so
then the salon clients became their clients,
she explains. This shift in the way I viewed
the team has made such a diference. They
are my first priority, and I aim to look after
Blue Cactus, on Wellingtons bustling Lambton Quay, is a salon with a passion for both its clients
and staf.
them with the same dedication that I would
give our most precious salon client.
Larissa has seen this create a culture of
loyalty in the salon as the team knows she
cares for them will look after their needs.
They are able to feel a sense of belonging
and know that theyre appreciated and
valued, she continues.
When a team is supported like this, Larissa
has found its easier to get buy-in for any
changes that come up too. If people feel
like they belong and have bought into the
vision, they are more willing to take on new
responsibilities and adapt to changes.
Its all about the way you approach
change, she says.
With the team behind her, Larissa has
been able to try new things at the salon
and pursue new goals.
Larissa has also provided an environment
at the salon where there is vision and
purpose and this has played a key part in
keeping people on the team.
At Blue Cactus, there is something more
to belong to than just turning up for work,
she explains.
Having a vision for the future keeps the
team motivated and reaching for their
next goal.
Long term vision coupled with a clear
career path means that there are ways for
staf to progress and there are things to
work towards. If youre working somewhere
and you get to the top of where you can
go in the first year, thats when youll start
looking outside for more opportunities. But
why would you want to leave if theres more
to achieve?
The company structure at Blue Cactus
creates a clear career path for staf
members. If someone starts as a colourist,
for example, there are three levels to
progress through: Colourist, Intermediate
Colourist and Senior Colourist.
When they then move on to become a
stylist, there are another four levels to work
through: Stylist (someone who has almost
finished their training and is building their
Top Tips
Larissas top 5 tips to building a loyal team:
1. INSPIRE We started hairdressing because we love doing hair so remember
to keep your team inspired.
2. EDUCATE Keep learning and give your team the tools to do a great job.
3. VISION AND DIRECTION Give them a reason for being there and a
reason to stay a vision for their future.
4. COMMUNICATION This is the key to any successful relationship.
5. TREAT Treat your staf like they are your most precious clients.
clientele to become qualified), Senior
Stylist (once someone is qualified), then
up to an Executive Stylist and eventually
a Master Stylist.
Within each of these steps there are
diferent pay levels too (including six pay
levels within the apprenticeship/colourist
progressions) so there is always something
to be working towards.
There are other opportunities available
with the salon as well, such as roles in
mini management, team leadership,
competitions and specialisation.
There are two main pathways that you can
choose, Larissa says. The creative pathway
will take you on to be part of the creative
team or be involved with training, while the
management route is about becoming a
team leader and eventually a manager.
Larissa has found this system to be
very successful, saying she can hardly
remember the last time someone left Blue
Cactus to oo to anotner sa|on |eoo|e oo
leave, of course, but usually for reasons like
pregnancy or travel, she says.
I started seeing my staf as my clients,

so then the salon clients became their
clients, This shift in the way I viewed
the team has made such a diference.
Blue Cactus have also created a scholarship
programme for apprentices which has
helped keep them on board at the salon after
they have qualified too. This programme is
currently in its sixth year.
With the scholarship programme, we pay
for everything for the apprentice including
their HITO fees, of-job training everything.
The apprentice is then committed to
staying on with us for two years after
they qualify, or if they do leave they are
responsible to pay us back the balance of
their fees, she explains.
The programme has had some great
results so far.
It has increased retention of staf, she says.
Before, we had some people dropping
out, but now those who are coming into
apprenticeships are more committed. They
know the intentions right from the start and
they commit to being here long term.
It makes me so proud to work with a team
who are passionate about what they do.
THE BLUE CACTUS TEAM
LEFTRIGHT: AMY CATER SALON
MANAGER, LARISSA MACLEMAN,
& KERRI COX EDUCATION &
D|V||O|||N |/N/C|R
TRAINING AT BLUE CACTUS
/||R|NlC|' / ||| C/C'
LARISSA MACLEMAN SALON OWNER
22
Posture, health
& wellbeing
T
he Department of Labour (DoL) has produced an evaluation of health and safety
management practices in the hairdressing industry. They have identified that in
hairdressing there is the risk of Musculoskeletal Disorders (MSD), pain, injury or
harm from exposure to chemicals.
Take a look at some of the areas identified as having risks for your health and wellbeing
and see how you can make sure youre practicing safe hairdressing for a long lasting career.
TASK RISKS BEST PRACTICE
Basin tasks - This involves shampooing and
colour work. Apprentices can work on this
task for long periods of time.
Side access to the basin is dificult. Awkward
positioning of the body and twisting of the
back can result in discomfort, pain and
possible MSD injury.
Standing behind a free standing basin is the
best position for basin tasks as it involves no
twisting. For comfortable use, the top of the
basin should be below the elbow when the
arm is in a vertical position.
Working on the hair with scissors and comb. Salon operators spoken to agreed that this
(along with cutting and blow waving) is a
main contributor of discomfort, pain and
MSD. The way the comb and scissors are
held comes with a risk of discomfort and pain
in the finger muscles, along with the chance
of cuts to the skin between the fingers.
The spoon grip is the recommended way
to hold the comb as this allows it to be
rotated in the fingers, reduces the movement
of the wrist and assists in positioning the
elbow below the shoulder, closer to the
side of the body.
Cutting - includes cutting with scissors
or a razor.
As mentioned above, many salon owners
agree that this is a main cause of discomfort,
pain and MSD. Movements such as having
a bent or twisted back and having the head
bent forward can result in injury.
Good movements to practice include: having
the back upright and in a neutral position with
no twisting, adjusting the chair height and
using a stool to enable good arm positions
and movements, and having the elbows
between the side of the body and out to
45 degrees.
Blow waving. A key cause of discomfort and pain.
Movements such as having the elbows
above the shoulders, the dryer arm being
held at a constant height for a long period of
time and bending and twisting the back can
all result in pain and injury.
Good hairdressing practice includes using a
stool to enable good arm and wrists positions,
holding static arm positions for less than ten
seconds at a time, maintaining an erect back
posture and alternating dryer hands.
Applying colours - including using foils. The following undesired positions and
movements can cause pain and injury:
bending forward and twisting the back,
having the elbows above the shoulders,
uncomfortable wrist angles, bending the
knees and not adjusting the height of
the chair.
Good movements to practice: having the
client's head at the optimum height for the
top half of the hair, and using a stool for
the lower half of the head to enable good
arm and wrists positions. Elbows should be
below the 45 degree angle, shoulders down,
standing erect and keeping the back in a
neutral position with no twisting.
|ern|no tn|s can ta|e uo to an nour ano
requires precision finger work
and concentration.
The hairdresser can carry out this whole
task without a break. Movements such as
bending over, twisting and having the wrists
bent beyond the mid-range of movement
can bring on fatigue, discomfort, pain and
possible MSD in the fingers, wrists and back.
DoL recommends the use of a stool that you
can adjust frequently, alternating standing
with sitting to reduce standing time and
finding a reason to walk away from the task
for 10 seconds every 10 minutes. Doing
exercises will also help - stretch and flex the
shoulders, arms, wrists and fingers.
Straightening hair - some straightening
methods can take up to four and a
half hours.
Undesirable movements in this task include
having the elbows and arms above the
shoulders, the tongs being held at right
angles to the line of movement and putting
strain on the wrists.
Some things that can be done to improve this
practice are sharing the work with another
hairdresser, alternating the hands holding
the straightening tongs, frequently lowering
the arms, and stretching and relaxing the
shoulders, arms, wrists and fingers. Have the
client sitting as low as possible - note that a
chair that allowed the client to lie back might
make this task easier as well.
Keeping
your spine
healthy
H
airdressing, barbering and beauty
therapy are careers where you are
constantly on your feet. Working in
these industries you are often using muscles
in ways that, over time, can cause injuries
and strains if not managed correctly.
Dr. Hayden Thomas, chiropractor and
spokesperson for the New Zealand
Chiropractors Association, says hairdressers
are an over represented group that he
personally sees in his practice.
This is mainly a result of poor working
postures and/or repetitive stresses and
awkward positioning for extended times,
he says, and, perhaps, standing in high
heels for hours?
Dr. Thomas explains that altered posture
and dysfunction arises from the body
adjusting to repeated tasks and positions.
This results in certain muscle groups
shortening, strain in the muscles that are
counterbalancing, joint restriction and
altered position sense feedback to the brain
and output back to the postural muscles.
Good posture means there is neuro-
musculo-skeletal [NMS] balance, he explains.
This balance helps to protect the joints
in the spine and surrounding tissues
from excessive loads, tension or stress.
It also guards against injury and possible
deformity. Good posture is a great tool to
possess to help prevent pain and ensure
optimum function.
Dr. Thomas recommends exercising regularly
and keeping the abdominal muscles strong
as these help support the spine. An active
spine is a healthy spine, he says.
A simple way to start strengthening your
muscles and keeping your spine healthy is
by trying the Straighten Up New Zealand
(SUNZ) daily posture exercises. Take a look
at the exercise chart which has been put
together by SUNZ. It can also be found at
www.straightenup.org.nz.
I highly recommend hairdressers and
other professionals that constantly stress
their spine get checked regularly by a
chiropractor because we can help the
spine and nervous system to function at
an optimal level, Dr. Thomas adds.
KEEPING FIT & HEALTHY
In a career where caring for the client is
important, being fit and healthy and caring
for yourself is just as important. A good
level of fitness is needed for a hairdresser,
barber or beauty therapist to do their
job in an environment where the work is
physically demanding and dealing with
clients can be stressful.
Being fit and healthy enables you to ward of
the efects of fatigue as the day progresses,
and it can help you to be more resistant
to harm. A healthy diet also contributes to
looking good and feeling good.
When The Department of Labour
conducted this research, they found that
of the hairdressers interviewed who were
experiencing pains, none of them had a
regular exercise programme. Having a
fitness programme can be as simple as
going for a walk several times a week to
raise your heart rate.
Its recommended that people in the
industry should also make sure they
follow good practice in the workplace
when it comes to taking lunch and dinner
breaks, having short breaks during the
day, and using the correct techniques.
Its best to prevent discomfort and pain
from happening instead of waiting for it to
arrive and then dealing with it. Once pain
sets in, it takes longer to cure. The sooner
a pain disorder is identified, the better the
outcome!
MUSCULOSKELETAL
DISORDERS
Musculoskeletal Disorders (MSD) result
in discomfort and pain in the muscles,
tendons and joints. If not treated, these
can result in injury.
The causes of MSD can come from a
range of tasks performed at work and
away from work. Muscles, tendons and
joints are not designed for repetitive work,
especially for those tasks that require fast
repetitive movements for many hours in a
day. One hairdressing task may not be the
sole cause of discomfort and pain, but it
is more often the collective workload that
causes it. Working outside the mid-range
of movement of a joint causes an unequal
load on the joint and the muscles that flex
it. This is particularly relevant in hairdressing
for the shoulders, elbows, wrists and fingers.
The symptoms usually take a period of time
to appear.
To prevent MSD you should:
a|e orea|s to reouce |at|oue
|xerc|se vour ca|| nusc|es ov |||t|no tne
heels of the ground when moving around
the chair from the beginning of every day.
Wear |ow nee|eo snoes |ron tne oeo|nn|no
of the day.
a|e act|on |nneo|ate|v || o|scon|ort
occurs to ensure pain does not develop.
Cnec| vour wor| tecnn|oues ano correct
any undesirable movements (see table)
/||ow |or nusc|e recoverv t|ne w|tn n|cro
pauses and breaks.
l| o|scon|ort cont|nues consu|t vour
doctor. They can advise you on the best
course of action.
The information in this article is from the
Department of Labour website. The full
study can be found at
www.Dol.Govt.Nz/publications/
research/hairdressing/hairdressing_06.
Asp#fig14
DR |O|/' Dl'C''lNC '|lN/| |N'ClON
mentoring
DIANA BEAUFORT OF REDS HAIRDRESSING
D
iana Beaufort, owner and training
manager at Reds Hairdressing in
|u|erua |av nas seen oreat resu|ts
from a mentoring system she put in place.
Reds have a reputation for great training,
winning HITO Training Salon of the Year
in 2010 and Kitomba/NZARH Salon of the
Year 2011.
At Reds, apprentices are mentored by
someone who is one step ahead of them
in the salon.
As our apprentices progress to the next
level, they mentor the person moving into
their position she explains. They oversee
not only their induction process, but also
train them to be ready for their new role.
If someone is progressing from basin
duties to a colourist role, for example, they
will mentor the person coming into the
shampooing role on how to do the best
job possible.
At Reds, this mentoring/buddy system is
ongoing with a minimum of 3 visits to hand
over a client to a new stylist or colourist.
The mentor helps ease the newbie into
their new role and make the transition
as seamless as possible for both clients
and stylists.
This mentoring system allows apprentices
to have a clear and structured career path.
As someone moves into a new role and
eventually takes over, clients are able to feel
comfortable with them and feel that they
are a part of the stylists journey, celebrating
the teams progress and acheivement.
At Reds, a mentor is viewed as a go-to
person, passing on advice and skills as they
progress. They are always ready to answer
questions and give more informal training.
It makes every day in the salon a learning
environment, Diana says. It builds a
good culture where everyone is clear
on expectations.
Mentoring at Reds includes more than
passing on technical skills. Mentors
cover communication, customer service,
consultation skills and more. This is a key
area where mentoring difers from formal,
vocational training.
Diana has seen that mentoring benefits
not only the person being mentored,
but the person in the role of mentor too.
When someone is mentoring a colleague
into their position, it helps them to be
responsible and accountable. It gives them
a sense of empowerment.
When you are training you need to be
precise with your techniques and instructions.
I find that this benefits the skill level for both
trainer and trainee. Diana elaborates.
It also maintains consistency in the salon as
each person is learning to do tasks in the
same way.
The team at Reds has had a mentor
programme in place for about five years.
Diana has some great success stories to tell.
When one of our top stylists left to travel we
were able to progress a newly qualified stylist
into her position, she says. The stylist who
was leaving was responsible for her training
and mentoring and made sure she was ready
for the challenge. She now has a full column
with an average retention rate of 80%, which
is excellent.
Diana has seen the team at Reds really
engage with mentoring and start taking
their own initiative with it. While she helps
and oversees their training plans, her
apprentices and stylists also come up
with lots of ideas on their own.
They come up with things I wouldnt even
think of, Diana says. They create quizzes
and competitions, making it fun. Theres
friendly competition around the salon
about who can be the best mentor.
/t |O |a|r ov Des|on |n New ||vnoutn
mentoring is also an important part of an
apprentices learning.
Founded by Lyndsay Loveridge, HQ Hair
by Design has been around for more
than 20 years. The salon is renowned
for excellence in training, winning HITO
Training Salon of the Year at last years
industry awards. In April this year Lyndsay
Loveridge retired as owner and handed the
reins over to husband and wife team Cheryl
and Jason Findlay.
Cheryl, who has been a part of the HQ
family for the past 13 years, says they have
been practicing mentoring at the salon for
as far back as she can remember.
Over the years, Ive been a mentor to many
and loved every minute of it, she says.
Every apprentice at HQ Hair by Design
is taken under the wing of a mentor or
buddy who helps them with their training.
The focus of the mentoring programme at
HQ is to encourage personal learning and
growth for each individual apprentice. Like
at Reds, this includes not just on the job
skills but life skills.
When putting an apprentice with a mentor
we try to get the match right with similar
tastes and personalities - like attracts like,
as the saying goes, Cheryl explains.
Mentoring in top
New Zealand Salons
Salon owners all around New Zealand are discovering
frst-hand the benefts of mentoring.
THE REDS HAIRDRESSING TEAM
26
One of the areas where mentors assist
apprentices at HQ is to help them get their
training schedule set for the year. Theyll help
them record what training is on, explain to
them what they need and when, and plan for
of job training and assessment dates to keep
the apprentice organised.
The mentor has a great responsibility to
lead by example, Cheryl says. It keeps
them right up with the play and gives the
apprentice someone to aspire to.
Over the years, Cheryl says she has seen
many benefits come out of the mentoring
programme.
Its a great way to see growth in skill and to
track results for all, Cheryl says.
It also gives the apprentice a voice.
Mentors and apprentices have weekly one
on one meetings. The apprentices really
enjoy these as the mentor can focus solely
on them and task at hand. Mentoring also
creates a forum for constructive criticism
through praise.
Mentoring has positive afects not only
on the apprentices but on the salon
environment as a whole too.
A great salon culture is formed as bonds
are made between the apprentice and the
mentor, she says.
I thoroughly recommend mentoring.
Its a great investment for all.
Mentoring apprentices
into stylists
Salon owners and trainers will know how satisfying
and efective it is to guide young people through their
apprenticeship, see them ft into the culture of their salon
and succeed as fully qualifed stylists.
T
he same owners and trainers will
also know that a lot of support
is needed from the team as an
apprentice settles into their role and
starts gaining skills.
At HITO, we know that apprentices often
need more than just skill-related training to
help them through their apprenticeship.
Salon owners have said that young
apprentices often need personal and social
support as they cope with adult social and
work relationships, financial responsibilities,
study and (for some) living away from
home for the first time. They need well
rounded guidance if they are to get the
most out of their apprenticeship.
In other words, they need mentoring.
Many people have recognised this need
and are already doing mentoring in their
salons, seeing benefits like:
/n |noroveo rate o| oua||||cat|on
completions among apprentices,
/ stronoer |earn|no cu|ture |n tne sa|on
'ta| |ova|tv ano retent|on |noroveo
C|v|no tne sa|on a conoet|t|ve aovantaoe
|e|o|no tne nentor to orow tne|r
leadership and training skills.
SO WHAT IS MENTORING?
The key diference between mentoring and
other training is the emphasis. Mentoring
focuses on the development of the whole
person while training is focused just on job-
related skills.
In mentoring, a person shares his or her
knowledge, experience and wisdom with
someone else who is ready and willing to
benefit from it.
Mentoring an apprentice can mean helping
them in many diferent areas, including:
- Their wellbeing, relationships and safety
- Cultural support such as coping in a new
and unfamiliar environment
- Helping them to access more resources,
training and support if they need it
- Helping them to achieve their learning
goals in the salon and at of-job training
- Literacy/numeracy support such as
helping with unclear documents and
numeracy tasks
- Support with time management, for
example helping them make a study plan
- Encouraging and motivating them in those
times when it all feels too much
- Support with employment issues like their
rights and duties in the workplace
Doctor Chris Holland of Work & Education
prepared a study for HITO called Mentoring
Tips for Trainers and Salon Owners. In this
study, salon owners said that pastoral
care is a key area provide support for.
For example, many mentors find that they
can support apprentices through life issues
like relationships and pregnancy.
This study also highlights some areas
where many apprentices find that they
need help in their first year. These included
confidence, managing their workbook, time
management for study and understanding
the qualifications - all things that a mentor
can help guide them through.
PRACTICAL KEYS TO
SUCCESSFUL MENTORING
To mentor someone successfully you need:
Mutual respect
For mentoring to be successful, there
needs to be mutual respect between the
aoorent|ce ano tne nentor |ower ano
authority should not be used in mentoring.
For this reason, its often best to have
someone who is just a couple of steps
above the apprentice mentoring them,
rather than the salon owner.
Accessibility & structure
Apprentices need face to face meetings
with their mentor that are regular and
scheduled. It works well if sessions are
structured in some way.
/||R|NlC|' / WOR|
Clear goals
Apprentices will have long term goals
such a getting qualified or owning their
own salon, but within these mentors can
help them create medium term goals.
These might be things like successfully
completing their first year of of-job training.
Within these, short term objectives can
be created that are specific, measurable,
achievable, realistic and time-bound
(SMART). These can include things like
attending all of job training sessions,
completing all course assignments and
keeping their training log book up to date.
* Information in this article is from the
study Mentoring Tips for Trainers and
Salon Owners, prepared for HITO by
Dr. Chris Holland from Work & Education.
As our apprentices progress to the next level, they mentor

the person moving into their position.
|||/N/|/lC| WOOD' |||` c |lR'/ |ON|/|l||D C|NR|` / || 2]2 'C|W/R|O|| |''|Nl/| |OO|' CO|||llON
JASON FINDLAY (LEFT) & CHERYL FINDLAY (CENTRE) AND THE HQ TEAM
Are you are interested in supporting apprentices and industry training? HITO is looking for skilled, professional and inspiring mentors. You will
be running and delivering skill and fashion based training sessions, writing articles on industry related trends and bringing your topics to life.
If you have qualified as a hairdresser for 2 years or more, have worked
continuously as a stylist, excel in and are passionate about training?
We want you to apply for these 12 month fixed term positions in:
Northland
Auckland
|av O| ||entv/|overtv |av
Waikato
Taranaki/Wanganui
Hawkes Bay
Manawatu
Wellington
Nelson Marlborough
Canterbury/ South Canterbury/Westland
Otago/ Southland
In return you will receive a fee for your service, professional
development and be provided with the opportunity to take part
in an advanced qualification.
To register your interest, email your CV and a letter explaining
why HITO needs you. You should include proof of your
professional development over the last 2 years.
You may include any supporting evidence.
Email Renee Heatherwick at:
[email protected]
Shape future hairdressing skills and professionalism
HITO
MENTORS
WANTED
M
any salon owners struggle to
know how to price their goods
and services to make their
business operate successfully.
Its a fact - most salon owners are not
charging the amount of money to make their
business viable, says Malcolm Gibbons of
Shock Consult.
/s a ||on |er|ornance |a|r c |eautv 'a|on
Coach, Malcolms mission is to assist salon
owners in achieving the dream they had
when they first went into business.
To start of with, Malcolm says it is important
for salon owners to spend time calculating
how much it costs to open the salon every
week. This is a key step in working out how
to price goods and services.
You need to know how much its costing you
to run the salon. This includes rent, power,
wages, stock, insurance, bank fees, other
fees (such as those associated with hiring an
apprentice) and projected cost of repairs and
maintenance, he explains.
Its a good idea to work it out down to the
week or hour so you know how much profit
you need to be making to cover these costs
of keeping the salon open.
You dont want your salon to break-even
though, so you also need to add in the profit
margin you want to make on top of this.
The profit margin is the amount of money
left over from the sale of a good or service
after the cost has been taken away from the
retail price. In other words, its the amount
of gross profit being made.
With these figures, you can see how much
you need to be making every week or hour
and how much you should be charging in
order to make this. Its important to take into
account your productivity as well, for example
you will need to charge more for a womans
cut if youre doing one every two hours, as
opposed to every hour.
If you are not making enough margin on
your services and retail products, you will
continue to struggle to pay your bills and
earn enough money to justify you being in
business in the first place, Malcolm says.
THE SIMPLE TRUTH OF IT IS...
The easiest way to improve your margin
is to raise your prices.
In his day-to-day work with salon owners,
Malcolm says he is shocked to find that
at least 50% say they havent increased
their prices in over 12 months, with many
saying it has been more than two years.
These salon owners have efectively taken a
wage reduction of at least 10% over the last
two years, he explains, when you take into
account increases in supplier prices, rent
and rates, and GST.
Reducing your prices can seem the best
way to get more clients, but Malcolm has
seen major efects on businesses when
prices are lowered.
If your gross profit (margin) is 20% and you
reduce your prices by just 10%, you need
to increase your turnover by 100% just to
make the same gross profit. Conversely,
if you raise your prices by 10%, you could
aford to lose 33% of your sales before you
lose any gross profit!
If you are worried that upping your prices
will mean losing clients, keep in mind that
people pay for value. If you are providing
value for money, your clients will stay loyal
to you.
What if I ask you, do you provide value?
Do you help your clients to look and feel
great? Are you a client centred salon?
Are your clients happy with your work,
do you provide great service and build
relationships with your clients? These
things are what really matter to clients.
|eoo|e ouv on va|ue ano exoer|ence
If you are providing both value and
experience, and satisfying your clients
needs then you should not be afraid to
charge for it.
If you are struggling to justify raising your
prices, Malcolm says you probably doubt
that you are providing value for money. It is
this belief that will limit your ability to grow
your business and your pay packet.
My advice, he says, is to start believing
in yourself and what you ofer in the way
of value for clients, and start charging
accordingly. If you are struggling to provide
value to your clients then get some
assistance from a business mentor and
be prepared to put in some hard work to
build value into your salon. Then youll
be able to charge a fair price that is more
than justifiable.
If you are increasing your prices, remember
to keep it simple and low key. For example,
you can let clients know that, in six weeks,
your prices will be increasing with just a
small message on each mirror and on
your reception desk.
For more information and insight from
Malcolm, visit www.shockconsult.co.nz to
download his free eBook: 7 Mistakes Salon
Owners Make That Chop Away at Profits
(and sleek techniques to solving them).
Malcolms top 5 tips to price your services
efectively:
1. Have a pricing plan.
2. Establish your costs and see how much
per-hour you need to make. Malcolm
recommends adding in a 35-40% profit
margin.
3. Create a value proposition around your
pricing. What will your clients get for their
money?
4. Have regular price increases at least once
a year along with the rate of inflation.
5. Control your costs create a budget and
keep to it.
MALCOLM GIBBONS
Price your services right
stay in business
To have the salon you dream of, you need to have a plan in
place for your fnances.
30
Qualifications arent
just bits of paper
They bring new opportunities and experiences for employers.
I
f you have been working in the
hairdressing industry for a while but
you havent got a qualification then
Qualification by Experience (QbyE) is for you.
This allows people with at least eight years
hairdressing or barbering experience to
have this experience count towards gaining
a nationally recognised qualification.
Not everyone does QbyE because they
are unqualified though. There are many
diferent reasons why someone might
want to go through the QbyE process.
1. Reduce insurance premiums.
2. A point of diference when competing
against new salons opening.
3. Reassuring clients of salon professionalism.
4. Explaining reasons for increasing prices.
5. Able to hire apprentices.
6. Bringing salon skills up to date and
encourage staf to up their game.
7. Take part in higher level programmes like
Advanced Cutting, Advanced Colouring,
and Management.
For Leslie Treadaway from Abstraxt on
Aucklands Hibiscus Coast, doing QbyE was
about refreshing her skills and finding out
what its like for apprentices today.
I sat my Trade Certificate back in 1985.
Things have changed since then, and Id
find young people saying that I couldnt
relate to them. I wanted to put myself in
their shoes and see what its like for an
apprentice now and how they feel,
she says.
When I sat my trade we didnt do foils,
the straightening was diferent and there
wasnt a fashion focus like there is now, she
continues, outlining some of the changes.
With the team at Abstraxt and her clients
supporting the decision, Leslie went ahead
and signed up to do her QbyE. She was
able to go right back to basics and even
enlisted her apprentice to take her through
some tasks, something Leslie really enjoyed.
Leslie sat her final assessment (Unit 2757)
on July 22nd, something she describes as
a nerve wracking but exciting experience.
I felt like I had a lot more to lose, she
explains. As someone who is an industry
assessor, I was thinking, what happens
if I incomplete my 2757? But its a good
challenge, and what a thrill it was to be told
Id succeeded.
At Abstraxt, when an apprentice completes
their finals they get a graduation dinner and
a gift, so now its Leslies turn to be on the
receiving end of this.
She thinks the fear of putting it all on the
line and the thought of not passing is
something that holds others back from
doing their QbyE. To that, she encourages,
dont underestimate yourself!
Leslie has already noticed the benefits of
doing her QbyE. Not only has it improved
her self-confidence but shes relating better
to young apprentices too.
The younger ones know my level is the
same as theirs that I havent expired,
she says.
I did a 2757 guidelines meeting before
I sat my finals and I was able to tell the
apprentices what I was doing and that I
was nervous too! It really helped me relate
to what they were feeling.
Sitting the Advanced Cutting Qualification is
next on the agenda for Leslie who wants to
continue to improve and develop her skills.
I think we need to keep evolving in our
skills all the time, and this encourages our
staf to up keep their own skills too.
|ene |urns |s tne owner o| |orever /ouno
sa|on |n We|||noton |||e |es||e |ene
wanted to be able to ofer her apprentices
the most support possible and doing her
QbyE has helped her to do this. Through
the QbyE process she has been able to gain
a better understanding of what apprentices
go through and what is required of them.
I think as salon owners we truly want to
support our apprentices, but we dont
always know what support is needed if we
havent been through it ourselves, she says.
Doing my QbyE challenged me to see if I
am current.
As someone who sat her Trade Certificate
a nunoer o| vears aoo |ene savs tne o|oer
qualification was more about assessing
your basic skill level. The National Certificate
that apprentices sit today is an extension of
the basic with a fashion focus.
|ene nas a tn|ro vear aoorent|ce |n ner
salon who will soon be sitting her finals.
|ene nas |ouno sne can now re|ate to ner
much better as she has an understanding
of what its like to sit your finals, what the
time limits are, and what its like to feel
nervous about it.
Wnen |ene sat ner ||na|s sne savs sne
definitely felt some nerves and some
pressure to do well.
Just because you have been in the
industry for a long time, it doesnt mean
youve kept up with everything, she says.
Needless to say she was very relieved when
she found out she has passed.
Its such a rewarding thing once youve
oone |t |ene savs |or a |ot o| oeoo|e
theres that fear of failure, but at the end of
the day its about challenging yourself.
|ene en|oveo tne wno|e Oov| orocess
and felt she had plenty of support from the
HITO team.
I would highly recommend every salon
owner who has their Trade Certificate to do
their QbyE, especially those who dont do
conoet|t|ons |ene aov|ses
If youre interested in doing your
Qualification by Experience for any
reason, give Sara a call at the HITO
National Ofice on (04) 499 1180.
LESLIE TREADAWAY
||N| |RN'
E
rin, from Raw Blond salon in
Invercargill, was honoured to head
to Melbourne alongside only four
others from New Zealand with her entry in
the New Talent category.
Im very proud to be a part of it, she says.
The annual competition for Goldwell salons
has a diferent theme every year with
the focus for 2012 being Fashion Nature.
Competing stylists come up with their own
take on this theme and submit a collection of
photos of their look to Australia to be judged.
After submitting her images, Erin was chosen
as a finalist to head to Melbourne.
Her entry, she says, is inspired by autumn
leaves and looks at the diferent gold
and copper colours that are seen in this
particular season.
It was a big process to enter the competition,
from coming up with her concept to putting
it into action, but the result is well worth it,
Erin says.
Over in Melbourne Erin attended an exciting
awards night where the finalists from
Australia and New Zealand received trophies
and the overall winners were announced.
Although she didnt take out the overall
competition, Erin enjoyed being at the awards
and meeting people from all over Australasia.
I really enjoyed seeing everyone elses work
over in Melbourne, and I met some really
cool people, she says.
Raw Blond is a Goldwell salon and Erin
says her creative side has been able to
flourish here under the eye of salon owner
Sharon Sutherland.
At Raw Blond we do a lot of photographic
work with the help of the very talented
Sharon. She inspires me in an environment
that allows me to express my creativity.
Erin has also been able to draw inspiration
from workmate Rochelle Finlay who
represented New Zealand in Miami in the
2011 Goldwell competition. Rochelle also
went to Melbourne with Erin as a finalist in
another category.
Amidst the busyness and excitement of
the competition, Erin has also committed
to seeing through her apprenticeship and
becoming a qualified stylist. She completed
unit 2759 in June, and though she still has
some elements to finish, shes almost there.
Erin encourages everyone to commit
to qualifying.
After putting three years of hard work in,
she says, I think everyone should go
on to qualify. You can take your national
qualification anywhere, and youll be seen
as a more trustworthy and credible stylist.
For Erin, competing in competitions such as
Colour Zoom has helped her to develop her
skills and become a more confident stylist.
She would advise anyone wanting to have
a go at competing to give it all youve got.

Erin takes her skills
abroad with Goldwell
Erin Black travelled to Melbourne in August as the only
fnalist from the South Island in her category at this years
Goldwell Colour Zoom competition.
Im very proud to be a part of it.

ERIN BLACKS GOLDWELL ENTRY
ERIN BLACK
32
Advanced cutting
our first graduate
I was nervous at first about the online
aspect of the programme as Im not that
techno savvy, Heidi says, but I found the
process was great. I was surprised at how
easy the website was to access and to find
your way around.
Heidi says she enjoyed the whole process
and received excellent support from the
team at HITO.
She is now looking forward to taking part
in the upcoming Advanced Colouring
programme when it becomes available.
Im really looking forward to seeing how
this programme will work. Im more of a
colour person, so Im excited about this.
Having come through the other side of
Advanced Cutting, Heidi has some advice
for other learners.
Dont be afraid to ask questions, even if they
seem silly, she says, and dont be afraid to
just send your work in and get feedback.
H
eidi, who features in a recent
video promoting the programme,
would absolutely recommend
Advanced Cutting.
It feels really good to be finished! Im really
proud to have been part of the first intake.
Its challenging, exciting and rewarding,
she says.
In our industry its always good to progress,
to have that next step forward and a new
challenge. Anything that gives you more
confidence in your career and helps you
to be up to date and current is going to
be beneficial.
Advanced Cutting is the first opportunity
to gain a post graduate qualification in the
hairdressing industry. You can be recognised
for an advanced skill level which will make
you stand out from the rest and show your
commitment to continual development.
A 6-month online learning programme,
Advanced Cutting involves participating in
discussion forums with hairdressers across
New Zealand, conducting research into
current fashion trends, putting together a
portfolio and doing a presentation in front
of your peers.
We can be our own hardest critics
sometimes, but be proud of the work
you have put in, she encourages.
Heidi also recommends that you surround
yourself with people who will give you good
feedback to help you bring out your best.
If youre asking for honest feedback
though, be prepared for the answer!
Lastly Heidi advises to set deadlines for
yourself so that you get the work done.
When working online and motivating
yourself, she found its helpful to have
your own due dates in place to keep you
working hard.
There are three units in Advanced Cutting
and the programme will require about two
hours of your time per week in research and
online work. By the end of the programme,
you will have developed your research, oral
presentation, critical analysis and portfolio
skills to the next level.
Heidi Christian from Waikato School of Hairdressing is the
frst person to ofcially graduate from the Advanced Cutting
programme.
ARE YOU READY FOR YOUR NEXT
CHALLENGE?
Ask your HITO Sales and Liaison Manager
about Advanced Cutting today
or go to the HITO website
www.hito.org.nz/qualifications/
hairdressing/advanced-cutting/
HEIDI CHRISTIAN
Im really proud to have been part of

the first intake.
You can download an application form from the HITO website at
www.hito.org.nz/documents-forms/training-agreements/
or email [email protected]
Stand out from the rest
National Certificate in Hairdressing
o |ontn |rooranne
Online learning
$750 to sign-up
Increase & extend your cutting skills?
Take your work to the next level?
Gain platform presentation experience?
Create an amazing portfolio?
Improve your competing skills?
|ro|||e vou ano vour sa|on`
Get recognised for advanced skills?
Impress clients?
Do you want to...
This programme will help you form your ideas about future fashion trends, create style guides to use
when developing portfolio work and demonstrate your ideas to colleagues. By the end, you will have
developed your oral presentation, research, critical analysis and portfolio skills to the next level.
T
he Gateway programme (which
is also ofered in hairdressing and
barbering through HITO) allows high
school students to see what its like in the
beauty industry by working in a clinic for
ten days. Students also sit units and gain
level two credits to go towards their NCEA.
This is a fantastic opportunity, for school
students, to stay in school while trying
out what they want to do for a career.
By spending time in a clinic, students will
gain real life experience of what its like
working in beauty therapy.
The units are designed with both the
clinic and student in mind, ensuring the
students experience is a great learning
opportunity while also making sure the
clinic is operated safely.
Students who do Beauty Gateway normally
spend one day a week at the clinic for ten
weeks, to fit into their school timetable.
The focus of the ten days in the clinic are:
- Learning about the things you will be
doing in the clinic from the day you start.
- Finding out how a therapist likes to work
and whats important to them so you
are able to help them in their daily work.
When appropriate, students will observe
treatments and give a hand and/or foot
moisturising treatment.
- Having a look at how to apply makeup
and how to dress for work in the beauty
industry.
Students will also learn about:
- How fashion influences makeup, skin
and nail care services and products.
- What the benefits are when receiving
facials and massage treatments from
a beauty therapist.
This study aspect of Gateway does not
have to happen within the clinic, but having
the advice of a therapist would certainly
be helpful.
We have found secondary schools to be
extremely receptive to the Gateway Beauty
|rooranne as tne stuoent oenano |or |t
is high.
The resources for this programme are
currently being trialled by two schools.
If any clinic owners would like to contribute
to the ongoing development of these
resources we welcome all feedback.
TANIA BERRYMAN
HITO Beauty Development and Moderation
[email protected]

This is a fantastic opportunity, for school students, to stay in

school while trying out what they want to do for a career.
34
Beauty Gateway is an exciting development for those wanting to fnd out what its like to work in
the beauty industry while still at school.
T
he aim is that the entire experience
should be a win/win for everyone
involved.
Gateway is a programme where senior
high school students can gain workplace
experience while theyre still at school.
Learning on the job is a great way for
students to see if they want to pursue a
career in hairdressing, barbering or beauty.
But it has advantages for the employer
too. Taking on a Gateway student gives
employers the opportunity to help support
and train a local young person who is
interested in a career. Many employers
often go on to hire their Gateway student
as an apprentice, and there is evidence
that Gateway students who move into
employment achieve more and turn into
great employees.
Employers who train a Gateway student will:
- Have the services of a young assistant
keen to learn their trade.
- Get the chance to be involved in training
from the earliest stage.
- Support the local secondary school.
- Be able to work with a student before
looking to employ new staf.
- Share knowledge and passion for
the industry.
- Impart good work ethics for the future.
Training is an investment. The only way for
any employer to get the most out of their
Gateway experience is to invest time and
energy into the training and support of
the student.
If you have the time and resources, taking
on a Gateway student can bring new ideas,
energy and support to your business.
As an employer, there are a few things
you should know about your role and
responsibilities in the Gateway programme.
ITS ALL ABOUT TRAINING
You must ensure that valuable training
is taking place for the student in the
workplace. Ensure that youre spending
time with the student, helping them to
gain an understanding of what happens
in the workplace, introducing them to the
other employees, and so on. The Gateway
student is there to learn certain skills and
not just to clean-up.
STUDENT SUPPORT
The workplace can be a dangerous place,
so employers are responsible for the health
and safety of the student while theyre
in your workplace. You are able to report
back to the school if there are any other
problems. There is support available from
the school as well as HITO, so any concerns
can be dealt with immediately.
ARRANGING ASSESSMENT
Youre also in charge of making sure that
the student gets their evidence signed of
to show they are completing the necessary
work. There are certain unit standards
that students compete while doing
Gateway, some of which are sent to HITO
for assessment while others involve on-the-
job practical assessment in the salon.
LEGAL
The student must not receive a wage from
the business while they are still at school.
When the employer, school, student and
HITO all work together, the Gateway
experience is positive for everyone. If you
have the time and resources to take on a
Gateway student and you want to see the
benefits in your workplace, speak to your
local high school today and let them know
you want to be involved!
HITO currently ofers Gateway programmes
in hairdressing and barbering, while Gateway
in beauty is launching in January 2013.

Employers guide to Gateway
Thinking about taking on a Gateway student? This is what you need to know.
If you want to know what schools in
your area are currently involved in
Gateway, email [email protected]
or call Amanda on (04) 499 1180
for more information.
Great apprentices come from...
Salons can grow their own apprentices and improve
productivity with a HITO Gateway Student.
Contact your local school careers advisor now to find out
how to support a young person and help your business grow.
Visit www.hito.org.nz/gateway to see how one gateway student
has grown and developed into a truly valuable employee.
A SHORT HISTORY
F
inger waving or water waving as it
was called is the art of setting natural
wavy hair with the aid of a comb and
your fingers.
Every decade has seen the skill of finger
waving. You see its influence in the C and S
shapes of styles like Marie Antoinette (1774
]':` ano on |r|ncess oe |anoa||e |a
frgate la Junon Coifure Louis the XVI. In
the 1920s, 30s and 40s movie stars made
finger waves popular. Grace Kelly wore
them to perfection, while Dita von Tease
has her own version.
Learning this skill is an asset to your
hairdressing career. I have been asked
many times to style the hair for themed
parties and shows. The C and S shapes
form the basis for many forms of dressing
the hair and can assist you in competition
work such as WorldSkills. My thoughts are
that a beautifully coifured head of hair is
your master piece - it should flow from side,
to back, to crown, every angle should flatter
your guest or model.
Finger waving as it is known today is the
manipulation of the hair to form waves. In
todays salon environment, it is a skill that is
taught or should be, from the beginning, as it
forms the foundation of control. Finger waves
help with understanding hair growth patterns
and help you understand how your desired
result will work best.
I often see young and not so young stylists
pick up the brush and start blow waving
setting or dressing a guests hair. How can
you determine the finished look if you dont
move and manipulate the hair to get the
feeling of where the hair falls best, what
side the parting is on, where do you need
the most lift or brush work in an area that is
weak in volume? By moulding and scaling
the guests hair, you breakdown the barrier of
hairdresser and guest. As you are touching
the guest and giving them confidence and
trust in your ability. You get to understand the
shape of the head and how the balance of
the finished style will look.
THE PROCESS
STEP 1
Your model or mannequin must be
thoroughly washed and conditioned.
Keeping a water spray of warm water helps
to manipulate the hair easier if it dries out.
I cant stress enough of the importance
of preparation in dressing hair. A quote I
often hear is it is easier to style long hair
if it is dirty. Now who wants to go to their
wedding with dirty hair, I ask. I believe this
is an urban myth for a lazy hairdresser.
|reoarat|on |s evervtn|no |||e ou||o|no a
house a strong foundation must be there.
STEP 2
A good moulding cream is also essential
to assist in the manipulation of the waves.
This also assists in the drying of the hair.
Application of a styling cream must be
distributed evenly through the hair so there
is consistency in the longevity of the style.
STEP 3
Using the middle finger of the left hand,
press on to the scalp and with the comb (a
long cutting comb is best) at a slight angle
with its back towards the operator make
a movement, and imagine that a semicircle
is being drawn, with the hair to the right or
the left, according to the way the wave is to
run first. Now a semicircle, the size slightly
larger than a 50c piece, is starting to form.
In this instance, the wave is running to the
right side, and the first finger is placed in
the centre of the wave. Care should be
taken not to lift the finger until one wave
is finished.
STEP 4
Now place the middle finger on the centre
of the already completed wave and mould
the hair again into a semicircle. Great
care must be taken to see that the comb
has penetrated right through the entire
thickness of the hair the teeth of the
comb should touch either the scalp or
your mannequin.
Unless this strictly adhered to, the
underneath part of the hair, when dry will
remain straight, and in combing the hair
out, it will not give that depth of wave or
the lasting result that is desired. This is the
one secret of finger waving, ensuring the
foundation is there.
The importance of
finger waves in 2012
Cathy Davys, owner of Cathy Davys Hair Design in Wellington, shares some background
information about fnger waves and some tips on how to do the style well.
38
Become a finger waves
queen (or king)
G
lamorous and glitzy, finger waves
are a style that have been around
since the roaring 1920s. This year
there has been a resurgence of the trend
with a modern twist.
From subtle waves to styled, flapperesque
bends, finger waves have been seen on
ce|eor|t|es sucn as |atv |errv |e|o| ||un
and Kim Kardashian on the red carpet this
year, as well as on the fashion runways.
There are lots of possibilities with this
style. Finger waves can be achieved on all
lengths of hair. The curls can be tight or
loose, depending on the style you want,
and you can choose to finger wave only
the fringe or only the lengths of the hair
for diferent takes on the look.
As a style that came about before the time
of modern styling tools like curling tongs,
finger waves were fittingly named as the
look is achieved by using the fingers.
Over time finger waves have gained a
reputation for being dificult to learn. But, with
the style making a comeback, its important
for apprentices to be well versed in how to
achieve them.
Kim Cottam, a third year apprentice at
Synergy Northlands in Christchurch, has
earned herself the reputation of finger
waves queen. Kim perfected her finger
wave technique by practicing in her free time
in the salon and working hard on the style.
Kim has been enlisted to help others in her
salon learn to do finger waves too and has
even led a training session in the salon.
Ive been teaching some of the stylists who
never learnt finger waves how to do them,
she says.
Kim says she loves the glamorous look of
finger waves, and she has noticed their
comeback on the fashion scene this year.
Finger waves are definitely coming back
in, she says. Ive been seeing the style
in fashion magazines, on celebrities and
on trend setting lists like Schwarzkopfs
Essential Looks too.
Although Kim really enjoys doing finger
waves now, this hasnt always been the case.
I was actually really reluctant to learn them,
she admits. I caused a bit of trouble for my
trainer by trying to avoid learning them!
Now, Kim encourages others to keep trying
with finger waves.
Dont stress out and dont shy away from
them, she recommends. Finger waves are
so on trend, and I think you should try and
use them as much as you can. Once you
get it, you get it its like riding a bike.
Top Tips
Check out Kims
tips on how to achieve
glamorous fnger waves
1. Keep a lot of pressure on the
hair to get a firm crease.
2. Use a nice, soft gel when
youre learning instead of
anything with a strong hold.
These can dry really quickly
and make it harder for you.
3. Keep the hair really wet have
your spray bottle on you at
all times.
4. Dont try to do the whole row
all at once. Take it a bit at a time.
5. Use the top of your cutting
comb, not the whole length.
Kim is more than happy to assist
anyone with questions they have about
finger waves. You can contact Synergy
Northlands on (03) 354-4494 or email
[email protected]

The 2012 Industry
Awards in November
are Art Deco themed
making this the perfect
opportunity to try fnger
waves on yourself or
your friends for the
evening!
I
m going to be honest, it took me a
number of years to build up the courage
to attempt my finger waves unit. Once I
completed it, I thought yes, I will never do
those again!!
It is funny how things work out. At 19 years
old, I had no idea that one day I would
have to teach other apprentices how to do
finger waves. Just as well I love doing them
now. Its a fantastic skill to have and can
be incorporated into a variety of diferent
styling options. When I am teaching finger
waves the key points I emphasise are:
CHOOSE THE RIGHT MODEL
Choose a model that has naturally wavy
or curly hair, fine to medium in texture and
lightly layered (a collar length uniform layer
works well). Straight, resistant hair will not
mould efectively, while highly porous or
damaged hair will take forever to dry
and the wave will drop significantly.
APPLY THE
PRODUCT CORRECTLY
Choose a quick drying, non-sticky gel
and apply it generously and thoroughly
throughout the hair. Because there is no
tool used to support the finger waves while
they are drying, you need a strong hold
gel to help hold the waves in place.
KEEP THE HAIR WET
WHILE MOULDING
The wetter the better (but not so wet that
you drown your client!).
APPLY THE RIGHT PRESSURE
Finger waves are not a relaxing service
to have done in your hair. You need to be
firm when squeezing the crests and firm
when distributing/moulding the hair into
the waves. Make sure you practice on the
model you plan to use for assessment so
that they are aware of what is involved prior
to assessment day.
WATCH YOUR TIMING
When youre doing your finger waves
assessment keep a timer in front of you.
While you are creating your finger waves
you must keep track of how long you have
left to complete it. Remember, drying is not
included in the timeframe.
DRYING TIME IS IMPORTANT
Be prepared that it can take up to an hour to
dry the finger waves thoroughly. You dont
want to go through all that work just to brush
them out and find that one side is still damp.
If youre not sure, unwind a couple of pincurls
from diferent parts of the head and see if
they spring back. If they dont, they will need
longer under the drier.
PRACTICE, PRACTICE, PRACTICE.
Finger waves are a skill that require more
than half an hour a week to master. If possible,
dedicate an hour a day whether in the salon
or at home in front of the TV, and dont give
up. You are in control of the hair; it is not in
control of you.
CLAIRE ALLEN
Of Job Training Manager at Sevilles Academy

|ract|ce oract|ce oract|ce

Tips to conquer
finger waves
If youre looking for your next team member, then increase your chances of finding the right
person by advertsing the vacancy on the HITO website.
4 good reasons to use HITO to advertise
1. Its easy and simple
2. You dont have to register your details
3. It costs nothing nada, nil, zilch which is as cheap as you can get!
4. You will reach each of HITOs friends on Facebook (over 3000 people)
Still not convinced?
Read the article opposite, Gae Keng should be able to convince you.
This ofer is only available until 31 December 2012.
Advertise now at http://www.hito.org.nz/vacancies/list-a-job/
on the HITO website
free job advertising
got a job vacancy in your salon, spa or barbershop?
G
ae Keng, owner and employer at
Gavichis Hair Studio in Christchurch,
had an excellent response to
an advertisement she listed on the
HITO website.
Thanks to the HITO website I found a great
young, enthusiastic person, she explains.
When Gae had a vacancy come up at her
salon she first advertised on a diferent
website, but when Aine (HITO Northern South
Sales and Liaison Manager) recommended
advertising on the HITO website, she gave
it a try.
Aine had said advertising on here was a great
way to attract the right people, and she was
right, says Gae.
She found a big diference between the
responses she received on the HITO website
and those from the other website she had
advertised with.
The diference was huge the people
who responded on the HITO website were
dedicated to the industry, and they all sent
through great CVs and cover letters,
she explains.
When Gae got an email from the enthusiastic
Mikaela she knew she had found someone
with potential, and she ended up taking her
on. Mikaela, who came to the salon straight
from high school, is about to start her Salon
Support qualification through HITO.
With many excellent responses coming
through, Gae was able to keep three of the
other CVs on hand for the future.
The responses that came through the other
website were not as flash, she says.
I like to respond to every person who
applies, and it can be a huge, time consuming
process. Im not going to bother with the
hassle of advertising with any other websites
next time next time were looking, Ill only
advertise with HITO.
Along with the great responses, Gae also
enjoyed using the HITO website as it was fast,
easy and free.
I was pleasantly surprised to find that it was
free to list my advertisement, and the website
was very user friendly, she says.
This service usually costs $50, so save
time and money by listing positions on our
Vacancies page now. Advertising with other
job seeker sites such as Seek and Trademe
can cost $175 (GST inclusive) or more!
HITO will also post all job advertisements
on our Facebook page (www.facebook.
com/HITO.news) so that even more people
will be able to see your vacancy.
This ofer ends on 31 December 2012.
Advertise free with HITO
Looking to hire a new apprentice for your salon? Looking for a new team member?
Listing your vacancy on the HITO website is a great way to fnd the right person and its
FREE to register for the rest of 2012.
GAE KENG & THE TEAM AT GAVICHIS HAIR STUDIO
42
AMY LYON SARA LUEY
New staff at HITO
AMY LYON
Finance and National Sales and
Liaison Manager (SLM) Assistant
Amy is enjoying the challenge of her new
role as Finance and National SLM Assistant
at HITOs National ofice.
Hailing from Wellington, Amy did her
schooling here in the capital. She then
completed a year of a design degree at
Victoria University before choosing to focus
on work instead of study.
Amy was ofered a role in accounts and
manufacturing at Fin Clothing where she
worked for three years. She then took up
the position of Accounts Manager at AV
Services before coming to HITO.
Im enjoying the variety that my new
role involves, as well as being part of the
HITO team, she says, adding that the
HITO environment is quite diferent to her
previous job where she worked with a
majority of men!
Amy is looking forward to starting some
accounting papers soon and developing
her skills even further.
SARA LUEY
Quality Assurance Assistant
Sara has recently joined the HITO team in
Wellington, taking over the role of Quality
Assurance Administrator.
A native to the capital, Sara spent her
school years between Wellington and
Brisbane, Australia.
After finishing high school, she moved to
|a|nerston Nortn to oursue a |acne|or
of Science at Massey University before
returning to Brisbane. Sara spent two years
here finishing her degree extramurally and
working, gaining experience in administration
support and event organisation.
I came back to Wellington for my
graduation and fell in love with the city
again, so I decided to stay, she says.
Sara is currently living in Wellington city and
enjoying being part of the HITO team.
Im looking forward to learning more about
the hairdressing, beauty and barbering
industries, she says.
We have also had Chris Fromont join our team in the Auckland ofice as the Regional
Administrator for the Northern, Auckland and Midland regions. Chris is covering maternity
leave for Kristin Leigh who will be returning to HITO next year. Chris comes to the team with
much experience in management as well as business and professional image coaching.
She is enjoying her role in HITO, learning more about the hairdressing industry and being
part of a focused team.
There have been many changes within
HITO over the past few months and as
an employee its important to be aware of
whats happening in our industry.
HITOs new constitution was unanimously
voted on in March this year. This has opened
HITO up for employees to become members.
Now all employees can be a part of
HITO, says Christa Rowling, Employee
Representative on the HITO Board.
Someone who is working, someone whos
training or just anyone who has a reason to
care about HITO can be involved and can
have a say if they want to, she explains.
Christa thinks these changes have been
really beneficial for the industry.
The opportunity to become a member has
really allowed people to know that they can
nave a sav || tnev want to |eoo|e |ee| tnat
they can be part of it all now.
Theres now the opportunity to take your
involvement to a higher level as employees
are now able to apply for a place on the
Board too.
Christa definitely encourages all employees
to become a member of HITO.
It doesnt cost much. Youre not obliged to
come to all the meetings if it doesnt concern
you, but if you do want to come and have a
say then youre able to do that, she says.
Being a member of HITO also means that
youll be kept up to date with everything
thats happening in the organisation. Youll
receive regular updates about current
events, competitions, and information on
processes such as the TROQ (Targeted
Review of Qualifications).
We want your opinions and feedback now
and in the future. If youre a member, you
can be part of that.
Its so important that employees speak up. If
you dont do it, no one else will do it for you.
Other changes
Employee
update
FOR MORE INFORMATION ABOUT
HOW TO BECOME A MEMBER OF HITO,
CHECK THE HITO WEBSITE AT
WWW.HITO.ORG.NZ/MEMBERS OR
CALL RACHEL AT NATIONAL OFFICE
ON (04) 499 1180.
We welcome anyone to become a member of HITO. You will
be interested in the training and development of people who
work in the industry.
In 2012, HITO adopted a new constitution that encourages broad membership
from the barbering, beauty and hairdressing industries. Whether an employer,
an employee, a supplier to the industry, a training provider, a student, a trainee,
or a customer if you are interested in supporting HITO, we warmly invite you
to join at a very reasonable cost.
TO FIND OUT MORE...
If you want to know more about HITO and becoming a
member, or to download a membership form you can go to:
www.hito.org.nz/members
Alternatively, please contact:
HITO Membership
|O |ox ]]o4
Wellington
|none 4` 4'' ]]8
Email: [email protected]
Membership
HITO
WHAT IS THE BOARD
APPOINTMENTS PANEL?
ne |oaro /ooo|ntnent |ane| |s naoe uo
of three people:
1. Allison Murray, the current HITO Board
Chair who is not seeking re-election.
2. Lisa Docherty from the Institute of
Directors, an organisation independent
of HITO which deals with governance.
: Dav|o 'n|e|os current|v tne |res|oent o|
the Auckland Association of Registered
Hairdressers and industry representative.
This panel are responsible for reviewing the
applications for Board members, interviewing
any applicants they think necessary and
appointing the independent chair and two
appointed positions.
The panel will also provide a summary
and recommendations of all those who are
standing for election based on the review
of the applications and what skills would
complement those who have been appointed.
WHEN DOES VOTING FOR THE
NEW BOARD TAKE PLACE?
There will only be three places on the board
that are voted for as three are appointed.
The election of those three positions will
occur at the HITO Special General Meeting
on ]tn Octooer at tne |u||nan |ote|
Corner Water|oo Ouaorant c |r|nces 'treet
in Auckland.
This meeting has been set for the sole
purpose of electing those three members.
WHO CAN VOTE AT THE
SPECIAL GENERAL MEETING?
Only Employer members of HITO can vote,
and each member has one vote.
They can attend and cast their vote, post
a proxy vote or provide their proxy vote
to another employer member who will
be in attendance. If they are members
of the Association (who has to be a
member of HITO too) then the Association
representative can cast the vote on behalf
of the employer member.
Associations can only cast votes for people
who are members of both, and with
direction from the employer member.
HOW DO I BECOME &
EMPLOYER MEMBER?
If you are and employer who has an
apprentice in a HITO training agreement,
your membership is free, but you must
|eoa||v O|lN to oe a nenoer |lO sent
all engaged employers a form with a self-
addressed and paid envelope in July.
If you didnt use the form, you can
download the form from the HITO website
at http://www.hito.org.nz/members/
downloads/ and download
the MEMBERSHIP OPT IN FORM.
If you have not completed the OPT-IN
form, then you are not a member of
HITO and have no vote.
If you do not have an apprentice with a
HITO training agreement, you can apply
on a standard membership application
form which you can download from the
HITO website at http://www.hito.org.nz/
members/downloads/ an download the
PAID MEMEBRSHIP APPLICATION FORM.
The cost for membership is $100 per year.
WHY IS IT IMPORTANT FOR
PEOPLE TO BE INVOLVED IN
THE APPOINTMENT OF THE
NEW BOARD?
The new Board will be responsible for the
future direction of HITO, so industry training
and qualifications for the barbering, beauty
and hairdressing industries are in the hands
of these Board members.
ONCE THE NEW BOARD IS
ELECTED, WHAT WILL HAPPEN?
The new Board will then work together to
determine the strategic plan for HITO and
arrange the schedule of board meetings.
They will also be looking to engage with
industry, so will be seeking feedback from
industry on a wide range of topics.
I
n the last issue of Forma we were calling for applications for Board members. The new Board is made up of three positions which are
aooo|nteo ov tne |oaro /ooo|ntnents |ane| ano tnree wn|cn are voteo on at a 'oec|a| Cenera| |eet|no |n /uc||ano on ]tn Octooer
|oaro |enoer aoo||cat|ons nave s|nce c|oseo ano tne |oaro /ooo|ntnents |ane| net ano |nterv|eweo aoo||cants |n 'eotenoer
ne |ane| are now naoov to announce tne tnree /ooo|nteo |enoers o| tne new |oaro
Independent Board Chair: Flora Gilkison
Appointed Board Members: Jaye Clark and Sharon van Gulik
ne |o||ow|no oeoo|e are stano|no |or tne rena|n|no tnree ||ecteo |oaro |enoer oos|t|ons ne |oaro /ooo|ntnents |ane| nave ran|eo tnese
candidates with a view to the overall composition of the board inclusive of appointed and elected directors.
A new Board is coming
With HITOs new constitution in place, there are some changes taking place.
1. Anne Millar
2. Belinda Watson
3. Malcolm Gibbons
4. Angeline Thornley
5. Ian Elliott
o |au| |arson
7. Mariana Van da Walts
8. Sharee Cawley
9. Claire Allen
10. Allie Rutherford
11. Carla Thompson
12. Sharyn Hensman
13. Carmen Houlahan

From these 13 people, Employer Members of
HITO will be asked to vote for a maximum of
three Board Members.
Going forward, HITO CEO Erica Cumming has
answered some key questions about the new
board and how voting for the three elected
members will take place.
44
On Monday 15 October, HITO will be holding a special general meeting where
employer members will be asked to vote to fill 3 vacant board positions.
We are holding this event just before a similar NZARH special general meeting.
You can view the nominee profiles on the HITO website...
www.hito.org.nz/members/board-election-profiles/
SPECIAL GENERAL MEETING
MONDAY 15 OCTOBER 2012
|O|| ||||/N /C||/ND
HITO SGM 10.30 to 11.00am
NZARH SGM 11.00 to 11.30am
Only employer members or their delegates with voting documents will be allowed to vote.
'||Cl/| C|N|R/| |||lNC NOl|lC/lON
voting by employer members
board selection
46

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