1

5th SEMESTER TEACHING & EXAMINATION SCHEME (17 WEEKS) National Council Component Subject code 1 BHM311 2 BHM312 3 BHM313 4 BHM314 5 BHM307 6 BHM308 7 BHM309 8 -TOTAL: GRAND TOTAL * No. Subject Advance Food Production Operations - I Advance Food & Beverage Operations I Front Office Management - I Accommodation Management - I Financial Management Strategic Management Research Project Special topics/Guest speakers Hours per week Th. Pr. 02 08 02 02 02 02 02 02 04 02 01 02 16 15 31 Term Marks* Th. Pr. 100 100 100 100 100 100 100 100 100 50 550 400 950

Term marks will comprise 30% In course & 70% Term end exam marks.

IGNOU Component No. 01 Subject code TS-6 Subject Tourism Marketing Counselling sessions 10-12 counselling sessions of two hours each per group per year

National Council for Hotel Management & Catering Technology, NOIDA.

BHM311 - ADVANCE FOOD PRODUCTION OPERATIONS I (THEORY) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age 01 LARDER I. LAYOUT & EQUIPMENT 02 05% A. B. C. D. Introduction of Larder Work Definition Equipment found in the larder Layout of a typical larder with equipment and various sections 03 10%

II. TERMS & LARDER CONTROL A. B. C. D. E. F. Common terms used in the Larder and Larder control Essentials of Larder Control Importance of Larder Control Devising Larder Control Systems Leasing with other Departments Yield Testing

III. DUTIES AND RESPONSIBILITIES OF THE LARDER CHEF A. Functions of the Larder B. Hierarchy of Larder Staff C. Sections of the Larder D. Duties & Responsibilities of larder Chef CHARCUTIERIE I. SAUSAGE A. B. C. D. E. Introduction to charcutierie Sausage Types & Varieties Casings Types & Varieties Fillings Types & Varieties Additives & Preservatives

03

10%

02

02

05%

II. FORCEMEATS A. Types of forcemeats B. Preparation of forcemeats C. Uses of forcemeats III. BRINES, CURES & MARINADES A. Types of Brines B. Preparation of Brines C. Methods of Curing D. Types of Marinades E. Uses of Marinades F. Difference between Brines, Cures & Marinades

02

05%

02

05%

National Council for Hotel Management & Catering Technology, NOIDA.

IV. HAM, BACON & GAMMON A. B. C. D. E. Cuts of Ham, Bacon & Gammon. Differences between Ham, Bacon & Gammon Processing of Ham & Bacon Green Bacon Uses of different cuts

02

05%

V. GALANTINES A. Making of galantines B. Types of Galantine C. Ballotines VI. PATES A. B. C. D. E. Types of Pate Pate de foie gras Making of Pate Commerical pate and Pate Maison Truffle sources, Cultivation and uses and Types of truffle.

01

05%

01

05%

VII. MOUSE & MOUSSELINE A. B. C. D. Types of mousse Preparation of mousse Preparation of mousseline Difference between mousse and mousseline

01

05%

VIII. CHAUD FROID A. B. C. D. Meaning of Chaud froid Making of chaud frod & Precautions Types of chaud froid Uses of chaud froid

01

05%

IX. ASPIC & GELEE A. B. C. D. Definition of Aspic and Gelee Difference between the two Making of Aspic and Gelee Uses of Aspic and Gelee

01

05%

X. QUENELLES, PARFAITS, ROULADES Preparation of Quenelles, Parfaits and Roulades

01

05%

National Council for Hotel Management & Catering Technology, NOIDA.

XI. NON EDIBLE DISPLAYS A. Ice carvings B. Tallow sculpture C. Fruit & vegetable Displays D. Salt dough E. Pastillage F. Jelly Logo G. Thermacol work APPETIZERS & GARNISHES A. Classification of Appetizers B. Examples of Appetizers C. Historic importance of culinary Garnishes D. Explanation of different Garnishes SANDWICHES A. Parts of Sandwiches B. Types of Bread C. Types of filling classification D. Spreads and Garnishes E. Types of Sandwiches F. Making of Sandwiches G. Storing of Sandwiches USE OF WINE AND HERBS IN COOKING A. Ideal uses of wine in cooking B. Classification of herbs C. Ideal uses of herbs in cooking TOTAL

03

10%

03

02

05%

04

02

05%

05

01

05%

30

100%

National Council for Hotel Management & Catering Technology, NOIDA.

BHM311 - ADVANCE FOOD PRODUCTION OPERATIONS I (PRACTICAL) PART A - COOKERY HOURS ALLOTED: 60 MAXIMUM MARKS: 50 Topic Contact hours MENU 01 4 Consomm Carmen Poulet Saut Chasseur Pommes Loretta Haricots Verts MENU 02 Bisque Dcrevisse Escalope De Veau viennoise Pommes Batailles Epinards au Gratin MENU 03 Crme Du Barry Darne De Saumon Grille Sauce paloise Pommes Fondant Petits Pois A La Flamande MENU 04 Veloute Dame Blanche Cote De Porc Charcuterie Pommes De Terre A La Crme Carottes Glace Au Gingembre MENU 05 Cabbage Chowder Poulet A La Rex Pommes Marguises Ratatouille MENU 06 Barquettes Assortis Stroganoff De Boeuf Pommes Persilles Riz Pilaf MENU 07 Duchesse Nantua Poulet Maryland Croquette Potatoes Banana fritters Corn gallets 4

National Council for Hotel Management & Catering Technology, NOIDA.

MENU 08 Kromeskies Filet De Sols Walweska Pommes Lyonnaise Funghi Marirati MENU 09 Vol-Au-Vent De Volaille Et Jambon Poulet a la kiev Creamy Mashed Potatoes Butter tossed green peas MENU 10 Quiche Lorraine Roast Lamb Mint sauce Pommes Parisienne Plus 5 Buffets Cold Buffet Hot Continental Hot Indian Buffet Desserts Bread Displays TOTAL

20

60

National Council for Hotel Management & Catering Technology, NOIDA.

BHM311 - ADVANCE FOOD PRODUCTION OPERATIONS I (PRACTICAL) PART B BAKERY & PATISSERIE HOURS ALLOTED: 60 MAXIMUM MARKS: 50 S.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 TOTAL Topic Brioche Baba au Rhum Soft Rolls Chocolate Parfait French Bread Tarte Tartin Garlic Rolls Crpe Suzette Harlequin Bread Chocolate Cream Puffs Foccacia Crme Brle Vienna Rolls Mousse Au Chocolat Bread Sticks Souffle Milanaise Brown Bread Pte Des Pommes Clover Leaf Rolls Savarin des fruits Whole Wheat Bread Charlotte Royal Herb & Potato Loaf Doughnuts Milk Bread Gateaux des Peache Ciabatta Chocolate Brownie Buffet desserts Modern Plating Styles Contact hours 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 60

National Council for Hotel Management & Catering Technology, NOIDA.

BHM312 - ADVANCE FOOD & BEVERAGE OPERATIONS I (THEORY) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic Hours Weight age 01 PLANNING & OPERATING VARIOUS F&B OUTLET 08 25% Physical layout of functional and ancillary areas Objective of a good layout Steps in planning Factors to be considered while planning Calculating space requirement Various set ups for seating Planning staff requirement Menu planning Constraints of menu planning Selecting and planning of heavy duty and light equipment Requirement of quantities of equipment required like crockery, Glassware, Cutlery - steel or silver etc. L. Suppliers & manufacturers M. Approximate cost N. Planning Dcor, furnishing fixture etc. FUNCTION CATERING BANQUETS A. B. C. D. E. F. G. History Types Organisation of Banquet department Duties & responsibilities Sales Booking procedure Banquet menus A. B. C. D. E. F. G. H. I. J. K.

02

08

25%

BANQUET PROTOCOL Space Area requirement Table plans/arrangement Misc-en-place Service Toast & Toast procedures

INFORMAL BANQUET Rception Cocktail parties Convention Seminar Exhibition Fashion shows

National Council for Hotel Management & Catering Technology, NOIDA.

03

Trade Fair Wedding Outdoor catering FUNCTION CATERING BUFFETS A. Introduction B. Factors to plan buffets C. Area requirement D. Planning and organisation E. Sequence of food F. Menu planning G. Types of Buffet H. Display I. Sit down J. Fork, Finger, Cold Buffet K. Breakfast Buffets L. Equipment M. Supplies N. Check list GUERIDON SERVICE A. History of gueridon B. Definition C. General consideration of operations D. Advantages & Dis-advantages E. Types of trolleys F. Factor to create impulse, Buying Trolley, open kitchen G. Gueridon equipment H. Gueridon ingredients KITCHEN STEWARDING A. B. C. D. E. Importance Opportunities in kitchen stewarding Record maintaining Machine used for cleaning and polishing Inventory

08

30%

04

04

15%

05

02

05%

TOTAL

30

100%

National Council for Hotel Management & Catering Technology, NOIDA.

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BHM312 - ADVANCE FOOD & BEVERAGE OPERATIONS I (PRACTICAL) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No Topic 01 Planning & Operating Food & Beverage Outlets Class room Exercise Developing Hypothetical Business Model of Food & Beverage Outlets Case study of Food & Beverage outlets - Hotels & Restaurants 02 Function Catering Banquets Planning & organizing Formal & Informal Banquets Planning & organizing Outdoor caterings 03 Function Catering Buffets Planning & organizing various types of Buffet 04 Gueridon Service Organizing Mise-en-place for Gueridon Service Dishes involving work on the Gueridon Task-01 Crepe suzette Task-02 Banana au Rhum Task-03 Peach Flambe Task-04 Rum Omelette Task-05 Steak Diane Task-06 Pepper Steak 05 Kitchen Stewarding Using & operating Machines Exercise physical inventory TOTAL Hours 08

08 04 08

02 30

National Council for Hotel Management & Catering Technology, NOIDA.

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S.No. 01

BHM313 - FRONT OFFICE MANAGEMENT I (THEORY) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 Topic PLANNING & EVALUATING FRONT OFFICE OPERATIONS A. Setting Room Rates (Details/Calculations thereof) Hubbart Formula, market condition approach & Thumb Rule Types of discounted rates corporate, rack etc. B. Forecasting techniques C. Forecasting Room availability D. Useful forecasting data % of walking % of overstaying % of under stay E. Forecast formula F. Types of forecast G. Sample forecast forms H. Factors for evaluating front office operations BUDGETING A. Types of budget & budget cycle B. Making front office budget C. Factors affecting budget planning D. Capital & operations budget for front office E. Refining budgets, budgetary control F. Forecasting room revenue G. Advantages & Disadvantages of budgeting PROPERTY MANAGEMENT SYSTEM A. Fidelio / IDS / Shawman B. Amadeus TOTAL

Hours Weight age 12 40%

02

12

40%

03

06

20%

30

100%

National Council for Hotel Management & Catering Technology, NOIDA.

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BHM313 - FRONT OFFICE MANAGEMENT I (PRACTICAL) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 Hands on practice of computer applications on PMS front office procedures such as: Night audit, Income audit, Accounts Situation handling handling guests & internal situations requiring management tactics/strategies SUGGESTIVE LIST OF TASKS FOR FRONT OFFICE OPERATION SYSTEM S.No. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Topic HMS Training Hot Function keys How to put message How to put a locator How to check in a first time guest How to check in an existing reservation How to check in a day use How to issue a new key How to verify key How to cancel a key How to issue a duplicate key How to extend a key How to print and prepare registration cards for arrivals How to programme keys continuously How to programme one key for two rooms How to re-programme a key How to make a reservation How to create and update guest profiles How to update guest folio How to print guest folio How to make sharer reservation How to feed remarks in guest history How to add a sharer How to make add on reservation How to amend a reservation How to cancel a reservation How to make group reservation How to make a room change on the system How to log on cashier code How to close a bank at the end of each shift How to put a routing instruction How to process charges How to process a guest check out How to check out a folio How to process deposit for arriving guest How to process deposit for in house guest How to check room rate variance report

National Council for Hotel Management & Catering Technology, NOIDA.

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37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58

How to process part settlements How to tally allowance for the day at night How to tally paid outs for the day at night How to tally forex for the day at night How to pre-register a guest How to handle extension of guest stay Handle deposit and check ins with voucher How to post payment How to print checked out guest folio Check out using foreign currency Handle settlement of city ledger balance Handle payment for room only to Travel Agents Handle of banquet event deposits How to prepare for sudden system shutdown How to checkout standing batch totals How to do a credit check report How to process late charges on third party How to process late charges to credit card How to check out during system shut down Handling part settlements for long staying guest How to handle paymaster folios How to handle bills on hold

National Council for Hotel Management & Catering Technology, NOIDA.

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S.No. 01

BHM314 - ACCOMMODATION MANAGEMENT I (THEORY) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 Topic PLANNING AND ORGANISING THE HOUSE KEEPING DEPARTMENT A. Area inventory list B. Frequency schedules C. Performance and Productivity standards D. Time and Motion study in House Keeping operations E. Standard Operating manuals Job procedures F. Job allocation and work schedules G. Calculating staff strengths & Planning duty rosters, team work and leadership in House Keeping H. Training in HKD, devising training programmes for HK staff I. Inventory level for non recycled items J. Budget and budgetary controls K. The budget process L. Planning capital budget M. Planning operation budget N. Operating budget controlling expenses income statement O. Purchasing systems methods of buying P. Stock records issuing and control HOUSEKEEPING IN INSTITUTIONS & FACILITIES OTHER THAN HOTELS CONTRACT SERVICES A. Types of contract services B. Guidelines for hiring contract services C. Advantages & disadvantages of contract services ENERGY AND WATER CONSERVATION IN HOUSEKEEPING OPERATIONS FIRST AID TOTAL

Hours Weight age 15 50%

02 03

04 04

15% 15%

04 05

05 02 30

15% 05% 100%

National Council for Hotel Management & Catering Technology, NOIDA.

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BHM314 - ACCOMMODATION MANAGEMENT I (PRACTICAL) HOURS ALLOTED: 30 MAXIMUM MARKS: 100 S.No. Topic 1 Team cleaning Planning Organizing Executing Evaluating 2 Inspection checklist 3 Time and motion study Steps of bed making Steps in servicing a guest room etc 4 Devising/ designing training module Refresher training(5 days) Induction training(2 days) Remedial training(5 days) TOTAL Hours 4

2 12 12

30

National Council for Hotel Management & Catering Technology, NOIDA.

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BHM307 - FINANCIAL MANAGEMENT HOURS ALLOTED: 60 MAXIMUM MARKS: 100 S.No. 01 FINANCIAL MANAGEMENT MEANING & SCOPE A. Meaning of business finance B. Meaning of financial management C. Objectives of financial management FINANCIAL STATEMENT ANALYSIS AND INTERPRETATION A. Meaning and types of financial statements B. Techniques of financial analysis C. Limitations of financial analysis D. Practical problems RATIO ANALYSIS A. Meaning of ratio B. Classification of ratios C. Profitability ratios D. Turnover ratios E. Financial ratios F. Du Pent Control Chart G. Practical Problems FUNDS FLOW ANALYSIS Meaning of funds flow statement Uses of funds flow statement Preparation of funds flow statement Treatment of provision for taxation and proposed dividends (as noncurrent liabilities E. Practical problems CASH FLOW ANALYSIS A. Meaning of cash flow statement B. Preparation of cash flow statement C. Difference between cash flow and funds flow analysis D. Practical problems FINANCIAL PLANNING MEANING & SCOPE A. Meaning of Financial Planning B. Meaning of Financial Plan C. Capitalisation D. Practical problems CAPITAL EXPENDITURE A. B. C. D. Topic Hours Weight age 02 05%

02

07

10%

03

12

20%

04

10

15%

05

10

15%

06

05

10%

07

05

10%

National Council for Hotel Management & Catering Technology, NOIDA.

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08

A. Meaning of Capital Structure B. Factors determining capital structure C. Point of indifference D. Practical problems WORKING CAPITAL MANAGEMENT A. Concept of working capital B. Factors determining working capital needs C. Over trading and under trading BASICS OF CAPITAL BUDGETING A. B. C. D. E. F. G. H. Importance of Capital Budgeting Capital Budgeting appraising methods Payback period Average rate f return Net Present Value Profitability index Internal rate of return Practical problems TOTAL

02

05%

09

07

10%

60

100%

National Council for Hotel Management & Catering Technology, NOIDA.

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S.No. 01

BHM308 - STRATEGIC MANAGEMENT HOURS ALLOTED: 30 MAXIMUM MARKS: 50 Topic ORGANISATIONAL STRATEGY A. MISSION Mission Statement Elements and its importance B. OBJECTIVES Necessity of formal objectives Objective Vs Goal C. STRATEGY DEVELOPING STRATEGIES - Adaptive Search - Intuition search - Strategic factors - Picking Niches - Entrepreneurial Approach ENVIRONMENTAL AND INTERNAL RESOURCE ANALYSIS A. NEED FOR ENVIRONMENTAL ANALYSIS B. KEY ENVIRONMENTAL VARIABLE FACTORS C. OPPORTUNITIES AND THREATS Internal resource analysis D. FUNCTIONAL AREAS RESOURCE DEVELOPMENT MATRIX E. STRENGTHS AND WEAKNESSES Marketing Finance Production Personnel Organisation STRATEGY FORMULATION A. STRATEGY (GENERAL) ALTERNATIVES Stability Strategies Expansion Strategies Retrench Strategies Combination Strategies B. COMBINATION STRATEGIES Forward integration Backward integration Horizontal integration Market penetration Market development Product development Concentric diversification Conglomerate diversification Horizontal diversification Joint Venture

Hours Weight age 04 15%

02

05

15%

03

08

25%

National Council for Hotel Management & Catering Technology, NOIDA.

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04

Retrenchment Divestitute Liquidation Combination STRATEGIC ANALYSIS AND CHOICE (ALLOCATION OF RESOURCES) A. FACTORS INFLUENCING CHOICE Strategy formulation B. INPUT STAGE Internal factor evaluation matrix External factor evaluation matrix Competitive profile matrix C. MATCHING STAGE Threats opportunities weaknesses strengths matrix (TOWS) Strategic position and action evaluation matrix (SPACE) Boston consulting group matrix (BCGM) Internal External matrix Grand Strategy matrix D. DECISION STAGE Quantitative Strategic Planning matrix (QSPM) POLICIES IN FUNCTIONAL AREAS A. POLICY B. PRODUCT POLICIES C. PERSONNEL POLICIES D. FINANCIAL POLICIES E. MARKETING POLICIES F. PUBLIC RELATION POLICIES STRATEGIC IMPLEMENTATION REVIEW AND EVALUATION A. MCKINSEY 7-S FRAMEWORK B. LEADERSHIP AND MANAGEMENT STYLE C. STRATEGY REVIEW AND EVALUATION Review underlying bases of Strategy Measure Organisational Performance Take corrective actions TOTAL

06

20%

05

03

10%

06

04

15%

30

100%

National Council for Hotel Management & Catering Technology, NOIDA.

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RESEARCH PROJECT (BHM309) HOURS ALLOTED 15 The objective of research is to seek answers to problems through application of scientific methodology which guarantees that information collected is reliable and unbiased. This information is utilised to make conclusions and recommend solutions. The elements that are to be kept in mind while undertaking research is deciding a relevant topic, feasibility, coverage, accuracy and research, objectivity and ethics. In the SEM V, students will work closely with their supervisor and develop mutually working relationship to initiate the research which would involve preparing an outline and preliminary collection of data. The supervisor will guide the student in framing and planning the research project and the methodology to be adopted in collection of data, through interviews, telephones, mailers etc. while the student on their part will expose themselves to research of the topic through meetings, interviews, internet search, library etc. The student should generally produce all material in word processed or typed format so that the presentation is neat and legible. Student must inform their supervisor or other people with whom their work is being discussed. The research should be planned to minimise time wastage and a clear time scale should be put in place. The research should really spell out the objective, its findings, the methodology adopted, its conclusions and recommendations. The student and supervisor will work together to prepare synopsis of the research. One hour per week has been allocated for the purpose and students alongwith the supervisor must regularly interact during this period. The final preparation and presentation would be done during SEM VI before a panel of internal and external examiners through a report and viva voce.

National Council for Hotel Management & Catering Technology, NOIDA.

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COVERAGE OF SPECIAL TOPICS USING EXTERNAL GUEST AND EXPERT SPEAKERS HOURS ALLOTED: 30 As per teaching scheme, two hours per week have been allocated for External Guests as Expert Speakers to create a good academic interface with the industry. This is an important activity to complement our existing faculty through inviting renowned industry experts to address specialised disciplines and investigate emerging business trends, techniques and innovative case-studies. GUIDELINES FOR USING EXTERNAL EXPERT SPEAKERS 1. Before inviting the Speaker, make sure that they really are experts in the relevant subject. 2. Invite, if possible, Speakers who are not only experts in subjects but are also capable speakers. 3. If, although they are eminently suitable because of their expertise, they have poor presentation skills, offer them support. 4. Inform them in writing, and in clear unambiguous terms, of the aims and objectives of the session. 5. Discuss with them, then confirm in writing, specifically what you want them to cover: exactly how long they have to speak: and what questioning techniques will be employed during and after the session. 6. Give them full information, in writing, about the starting time, the location, and the size and level of the participants. 7. Confirm whether they will use aids and, if so, of what type(s) and how many. Do they already have them, are they of acceptable quality: do they want any help in procuring them: do they want to use aids available with you. 8. Confirm whether they intend to use hand-outs: do they have them available: do they want any support in their production: when do they intent to use them. 9. Seek and confirm their views on the room layout what type they would prefer or whether they have to accept the existing room layout. 10. Arrange a feed-back session with the participants as you may want to use them again. Maintain a record of the date, duration of the session and contact details of the Guest Speakers for future references which may be required by your institute and the NCHMCT.

*****

National Council for Hotel Management & Catering Technology, NOIDA.

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TOURISM MARKETING (TS-6) This course familiarises the students with Marketing concepts, techniques and skills as required in the marketing of tourism products and attractions. Syllabus Block-1 Unit Unit Unit Block-2 Unit Unit Unit Unit Block-3 Unit Unit Unit Unit Unit Block-4 Unit Unit Unit Unit Unit Block-5 Unit Unit Unit Block-6 Unit Unit Unit Unit 21 22 23 24 18 19 20 13 14 15 16 17 8 9 10 11 12 4 5 6 7 1 2 3 Understanding Entrepreneurship and Management Introduction to Tourism Marketing Approaches, Relevance and Role Market Segmentation Tourism Markets: International and Domestic Market Analysis Marketing Research Competitive Analysis and Strategies Forecasting for Tourism and its Products Role of Technology in Tourism Marketing Developmental Role of Marketing Role of Public Organizations Role of Local Bodies Role of NGOs Socially Responsible Marketing Social Marketing Marketing Mix Product Designing Pricing Strategies Promotion Strategies Distribution Strategies The Fifth P: People, Process and Physical Evidence Marketing Mix: Specific Situations Familiarization Tours Seasonal Marketing Tourism Fairs and Travel Markets Destination Marketing Regions, Cities, Leisure Spots Events, Activities, Individuals Shopping, Education and Culture Marketing Local Foods

National Council for Hotel Management & Catering Technology, NOIDA.

23

Block-7 Unit Unit Unit Unit Block-8 Unit Unit Unit Unit 29 30 31 32 25 26 27 28

Accommodation Marketing Star Category Hotels Alternate Accommodation Supplementary Accommodations Linkages in the Trade Transport and Travel Services Marketing Air lines Marketing Tourist Transport Marketing Travel Agency Marketing Tour Operators Marketing *****

National Council for Hotel Management & Catering Technology, NOIDA.