Scribd Logo
Upload

Welcome to Scribd!

  • 104 views

    ITIL V3 CSI - Continual Service Improvement

    Uploaded by

    Abdul Salam NM
    The document summarizes the key aspects of ITIL V3 CSI - Continual Service Improvement. It discusses how CSI uses quality management methods to continually improve IT processes and services. It then outlines the four main processes that are part of CSI: Service Review which aims to regularly review services to improve quality and efficiency; Process Evaluation which evaluates processes to identify areas for improvement; Definition of CSI Initiatives which defines initiatives to improve services and processes; and Monitoring of CSI Initiatives which monitors improvement initiatives.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    ITIL V3 CSI - Continual Service Improvement

    Uploaded by

    Abdul Salam NM
    104 views4 pages
    The document summarizes the key aspects of ITIL V3 CSI - Continual Service Improvement. It discusses how CSI uses quality management methods to continually improve IT processes and services. It then outlines the four main processes that are part of CSI: Service Review which aims to regularly review services to improve quality and efficiency; Process Evaluation which evaluates processes to identify areas for improvement; Definition of CSI Initiatives which defines initiatives to improve services and processes; and Monitoring of CSI Initiatives which monitors improvement initiatives.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document summarizes the key aspects of ITIL V3 CSI - Continual Service Improvement. It discusses how CSI uses quality management methods to continually improve IT processes and services. It then outlines the four main processes that are part of CSI: Service Review which aims to regularly review services to improve quality and efficiency; Process Evaluation which evaluates processes to identify areas for improvement; Definition of CSI Initiatives which defines initiatives to improve services and processes; and Monitoring of CSI Initiatives which monitors improvement initiatives.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    104 views4 pages

    ITIL V3 CSI - Continual Service Improvement

    Uploaded by

    Abdul Salam NM
    The document summarizes the key aspects of ITIL V3 CSI - Continual Service Improvement. It discusses how CSI uses quality management methods to continually improve IT processes and services. It then outlines the four main processes that are part of CSI: Service Review which aims to regularly review services to improve quality and efficiency; Process Evaluation which evaluates processes to identify areas for improvement; Definition of CSI Initiatives which defines initiatives to improve services and processes; and Monitoring of CSI Initiatives which monitors improvement initiatives.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 4

    ITIL V3 CSI - Continual Service Improvement

    ITIL Continual Service Improvement (CSI): Overview


    The Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.

    Continual Service Improvement

    As per ITIL 2011, the following processes are part of the ITIL stage Continual Service Improvement (CSI): Service ReviewProcess Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible.Process EvaluationProcess Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.Definition of CSI InitiativesProcess Objective: To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customers cooperation.Monitoring of CSI InitiativesProcess Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

    Service Review
    Objective: The ITIL Service Review process aims to review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible. Part of: Continual Service Improvement Process Owner: CSI Manager

    You might also like