Welcome to Verizon Wireless.

Its the Network

Contents
The Basics Using Personal Information Tools (PIM) Using Bluetooth Mobile Broadband Connect Placing and Receiving Calls Using Speakerphone Setting Up and Accessing Voice Mail Locking/Unlocking Your Wireless Device Changing Ringtones Assistance May We Help You? The My Verizon Advantage Loss or Theft Toll-Free Calls and Emergency Services Fraud Prevention Assistive Communication Devices 05 30 38 42 44 46 46 52 53 55 56 57 62 62 62 64

CONTENTS

CONTENTS

Mobile Entertainment Text Messaging Picture Messaging Video Messaging Web Browsing VZ NavigatorSM V Cast V CAST Music with Rhapsody (Subscription, Wireless and PC Downloads) Optional Services Safety and Protection Equipment Protection Voice Services International Services Other Products and Services More Information

65 66 71 75 83 85 87 89 100 101 102 102 103 105 106

Welcome
Thank You for Choosing Verizon Wireless Youre now connected to the power of Americas most reliable wireless network. This guide will help you understand your new wireless device and all the things you can do with it. So lets get started. For more details, please refer to the User Manual CD that came with your wireless device.

The Basics
THE BASICS

Getting Started Using Personal Information Tools (PIM) Using Bluetooth Mobile Broadband Connect Placing and Receiving Calls

Using Speakerphone Setting Up and Accessing Voice Mail Locking/Unlocking Your Wireless Device Changing Ringtones

The Basics
Getting Started Just the basics; well get into the fun stuff later on. THE BASICS 6

3 4

THE BASICS

1. Earpiece: Allows you to hear callers and tones played by your

phone.

2. AMOLED Display/Touch Screen: Displays phone

information. entering a telephone number. Press and hold to launch Voice Recognition. 4. Main Menu key: Press to open the Main Menu. Press and hold to open Task Switcher. 5. End/Power key: Press and hold to turn the phone On or Off. Press to wake up display when the backlight has timed out. Press to end a call, or to return to the home screen. Press to ignore an incoming call and send thecaller to voice mail.

3. Send key: Press to display the Dialer, or to dial a call after

The Basics
Side by Side View THE BASICS 8

6 1 2 3 4 5 8 9 7

1. Lanyard loop: Remove

cover to attach a strap or lanyard. 2. 3.5mm Headset Jack: Plug in your standard music headphones to listen to audio or plug in an optional headset for safe, convenient conversations. Insert a TV Out Cable to view the display of your device on a TV screen. (sold separately). 3. Volume key: Press Up or Down to adjust audio volume, adjust the master volume in idle mode, adjust the voice volume during a call, or to mute the ringer for an incoming call. 4. Memory card slot: Remove cover to access microSD slot.

5. OK key: Press to close an application or item. Press and hold to return to the home screen. 6. Stylus: Use the stylus to for screen navigation and entries. Store the stylus in the slot. 7. Power/Accessory Port: Plug in the charging cable or optional accessory cables. 8. Lock key: From any screen, press to lock the phone. Press to wake the screen, or press and hold to unlock the phone. 9. Camera/Camcorder key: Press to launch the camera or press and hold to launch the camcorder. In camera/ camcorder mode, press to take the picture or begin/ stop recording.

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The Basics
Home screen The Home screen is the starting point for using the applications or widgets on your phone. THE BASICS 10

3 4 5 6

1 7 8 2 9

1. Widget Bar: Contains

user-selectable widgets such as Analog and Digital Clock, Calendar, and Shortcuts. Touch the Widget Bar tab to open and close the bar.

5. ERI Banner: Displays Verizon Wireless when the device is activated and functioning in the Verizon Wireless Home Network. 6. Home screen Indicator: Indicates which panel of the home screen is displayed. 7. Widget Bar Tab: Touch to close or display the widget bar. 8. Event Status Bar: Presents notification of text, multimedia and e-mail messages, voice mails and missed calls. Touch an icon to launch the application. 9. Right Soft key function: Presents commands based on the status or open application.

THE BASICS

2. Left Soft key function: Presents commands based on the status or open application. 3. Start: Touch Start to display Main Menu for access to applications, Settings and Task Switcher. 4. Annuciator Line: Displays the active program, and icons to show Connectivity, Phone status, Ring/Volume, and Power status. Touch the icons to quickly access Wireless Manager, Volume, and Power Settings.

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The Basics
Extended Home screen The Home screen extends beyond the display width to provide more space for adding icons, widgets, and more. Slide your finger horizontally to the left and right on the screen to view the Home screens. Each Home screen displays a different wallpaper to aid you in navigation. THE BASICS 12

Panel 1

Panel 2

Panel 3

Navigating Home screens Slide your finger horizontally across the screen to scroll to the left or right side of the extended home screen. The wallpaper for each home screen is different to aid you in navigation. The indicator at the top of the screen indicates the current screen. Customizing Home screens Each home screen can be customized to fit your day-today needs by placing widget(s) on the home screen. NOTE: A widget can only exist in one place, so if a widget is undocked on a home screen, it is no longer available in the Widget Bar. Add a Widget to a Home screen 1. Access the Widget Bar and flick to scroll through available widgets. 2. Touch and hold the item on the Widget Bar, then drag it to the home screen and release it.

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The Basics
Widgets The Widget bar provides quick access to programs, menus, and application (widgets). This bar (located at the left of the home screen) gives you information at a glance and provides easy access to frequently used tools. See the list below: THE BASICS 14

THE BASICS

Widget Manager: Customize the Widget Bar by choosing widgets for display. Visual Voice Mail: Touch to launch Visual Voice Mail. V CAST Videos: Launches V CAST Videos. V CAST Music Rhapsody: Launches V CAST Music with Rhapsody. VZ Navigator: Launches VZ Navigator. Analog Clock: Displays current time in analog format. Touch the widget to launch Clock and Alarm. Bing: Launches Bing mobile.

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The Basics
THE BASICS
17 27

Browser: Touch the widget to launch the Opera Mobile browser for browsing the web. Calendar: Displays a Month-view calendar. Touch to launch My Calendar. Digital Clock: Displays the current time in a digital format. Touch to launch Clock and Alarm. ERI: Displays a banner on the first home screen to show current network status. Facebook: Allows you to access the Facebook mobile website. Flickr: Allows you to access the Flickr mobile website. FM Radio: Activates the FM Radio.

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THE BASICS

Friendster: Launches Friendster, to view and manage your Friendster account. Help: Provides access to information for various functions and features. Mini Player: Quickly control playlists being played with Media Player. My Favorites: A toolbar that you can customize to create shortcuts to your favorite contacts. My Shortcuts: A toolbar that you can customize to create shortcuts to your favorite programs. MySpace: Allows you to access the MySpace mobile website. New Message: Allows you to start a new message.

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The Basics
THE BASICS 18 Photobucket: Allows you to access the Photobucket mobile website.
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Smart Memo: Allows you to create a memo. Sound Profile: Set your phone to Vibrate mode, or turn Volume on or Volume off. Today: Shows todays date, current time and current calendar events. Voice Recorder: Record an Audio Note. Wallpapers: Change the wallpaper on the home screen(s). WeatherBug: Displays weather for your selected location.

THE BASICS

Widget Store: Allows you purchase or download new widgets Wireless Manager: Enable/disable Airplane Mode, the Phone feature, Bluetooth and Wi-Fi.
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World Clock: Displays the current time in two time zones. YouTube: Allows you to access the YouTube mobile website.

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The Basics
Removing the battery cover Your Omnia II has a removable rear cover, which covers the battery, microSD card slot and a loop for attaching a strap or lanyard. Remove the cover by pulling up using the slot provided, while lifting the cover up and off the phone. THE BASICS 20

Replacing the battery Press down on the corners of the battery cover until you hear a click sound. This ensures the battery cover is secured.

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The Basics
THE BASICS 22 Installing the battery 1. Remove the battery cover by pulling up on the area indicated by the arrow.

2. Insert the top end of the battery into the phone housing using the directional arrow printed on the battery. The gold contacts on the battery end must align with the contacts on the phone. Gently push the battery down until it snaps into place.

3. Press down on the corners of the battery cover to snap into place.

THE BASICS

Charging the battery 1. Connect the USB cable to the charging head.
Charging Head

USB Cable

Incorrect Correct

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The Basics
2. Pull the connector cover out and turn to expose the connector. Insert the Wall/USB charger adapter end with the arrow up into the connector. THE BASICS 24

Correct Incorrect
3. Plug the Wall/USB charger into a standard AC wall outlet. When the phone is completely charged (the indicator light turns green), unplug the charger from the power outlet. Remove the adapter end from the connector and replace the connector cover.
WARNING! Please use only an approved charging accessory to charge your phone. Improper handling of the charging port, as well as the use of an incompatible charger, may cause damage to your phone and void the warranty.

Powering your wireless device on for the first time Its important to fully charge the battery before turning on your wireless device. 1. Press and hold the End/Power key ( ). Powering your wireless device off 1. Press and hold the End/Power key ( ). 2. At the Shutdown the device? prompt touch Yes to shutdown device or No to return to the home screen. Removing the battery 1. Remove the cover by pulling up on the area indicated by the arrow.

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The Basics
2. Lift the battery up and out of the phone. THE BASICS 26

3. Press down on the corners of the battery cover to snap into place.

Installing the microSD (not included) 1. Remove the battery cover by pulling up on the area indicated by the arrow.

THE BASICS

2. Locate the memory card slot and orient the microSD card so the contact pins are facing up.

Incorrect Correct
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The Basics
3. Carefully insert the microSD memory card into the opening and firmly push it in until you hear a click that indicates the card is securely installed. The card is secure when it is not protruding from the slot within the phone. 4. Press down on the corners of the battery cover to snap into place. THE BASICS 28

Removing the microSD 1. Remove the battery cover by pulling up on the area indicated by the arrow.

THE BASICS 29

2. Locate the memory card slot, firmly push in the microSD memory card, then release so that it pops out from the slot and carefully pull the card out of the slot.

The Basics
3. Press down on the corners of the battery cover to snap into place. THE BASICS 30

Using Personal Information Tools (PIM) Windows Mobile Device Center and ActiveSync
NOTE: Windows Mobile Device Center is for Vista and Activesync is for Windows 2000/XP.

Synchronize information, which includes Outlook email, contacts, calendar, tasks, notes, web favorites, document files and media, between your wireless device and your PC. To keep you up to date with your corporate emails and information, you can also synchronize your wireless device with the Exchange Server at your work.

NOTE: Your company network must be running Microsoft Exchange 2003 Server SP2 or later with Exchange ActiveSync.

THE BASICS

Set up and use Windows Mobile Device Center if you have a Windows Vista computer. 1. Connect your wireless device to your PC. Windows Mobile Device Center configures itself and then opens. 2. On the license agreement screen, click Accept. 3. On the Windows Mobile Device Centers home screen, click Set up your device. 4. Select the information types that you want to synchronize then click Next. 5. Enter a device name and click Set Up. When you finish the Setup Wizard, Windows Mobile Device Center synchronizes your wireless device automatically. The Getting Started CD that comes with your wireless device contains Microsoft ActiveSync 4.5 or later. Follow the steps below to install and set up ActiveSync on Windows XP or other compatible Windows systems.

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The Basics
1. Insert the Getting Started CD into the CD or DVD drive on your PC. Follow the on-screen instructions to install ActiveSync on your PC. 2. After installation is complete, connect your wireless device to your PC using the supplied Mini USB cable. 3. The Synchronization Setup Wizard automatically starts and guides you to create a synchronization relationship. Click Next. 4. To synchronize your wireless device with your PC, clear the Synchronize directly with a server running Microsoft Exchange check box, then click Next. 5. Select the information types that you want to synchronize, then click Next. 6. Select or clear the Allow wireless data connections (such as MMS or Internet Calling) on your device while it is connected to your computer check box according to your preference. 7. Click Finish. THE BASICS 32

When you finish the wizard, ActiveSync synchronizes your wireless device automatically. Notice that Outlook emails and other information will appear on your wireless device after synchronization.
NOTE: To find out about the desktop operating systems that are compatible with ActiveSync, please go to microsoft.com/windowsmobile/activesync/ activesync45.mspx.

THE BASICS

Handango Thanks to our partnership with Handango, your wireless device can do more than ever before. You now have a wide selection of software, Internet applications, productivity tools, utilities, security programs, maps and even games that can be purchased and downloaded. Visit the Handango web site at handango.com/ verizonwireless and check out everything thats available for your wireless device.

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The Basics
Adding contacts Contacts is your address book for storing the phone numbers, email addresses, home addresses, etc. of the people or businesses that you communicate with. 1. From the home screen, touch the left soft key function My Contacts. 2. Touch the left soft key function New and enter the contacts name, phone numbers, email address, work and home addresses, etc. 3. If you have a photo of the contact stored on your wireless device, touch the Picture ID icon ( ) then select the photo. 4. To assign a ringtone, touch Add field , scroll to the ringtone field ( ), then touch the field and select the desired ringtone. 5. When done, touch ok .
Tip: You can also use the built-in camera to take a photo of the contact and add it to the contact information.

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THE BASICS

Adding appointments Use Calendar to schedule appointments, including meetings and other events. 1. From the home screen, press the Main Menu key ( ) g Main Menu 1 g My Calendar ( )g touch the left soft key function New. 2. Enter a name for the appointment, and enter information such as start and end times. 3. To set a reminder about the appointment, make sure that Reminder is on. 4. When done, touch ok or the left soft key function Done.

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The Basics
Viewing appointments 1. From the widget bar, touch the Today widget ( ). The widget displays on the Home screen showing details about the days event(s). 2. Touch the Today widget ( Calendar screen.
Tue Sep 22 11:00 AM
Updated: Cognito ... 9/22 11:30am-12:00pm 1/5

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THE BASICS

) to open the

3. From the Calendar screen, you can view your appointments and complete details about each appointment by Month, Week, Day or Agenda. The Today widget ( ) only displays events for the selected day.

Adding tasks Use Tasks to keep track of things you need to do. 1. From the home screen, press the Main Menu key ( )g Main Menu 4 g Tasks ( ) g touch the right soft key function Menu g New Task. 2. Enter a subject for your task, and enter information such as start and due dates, priority, and so on. 3. Specify the type of category for your task, so that it can be grouped with other related tasks. Touch Categories, then select a preset category (Business, Holiday, Personal, or Seasonal), or touch New to create your own category. 4. When done, touch ok .

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The Basics
Using Bluetooth. How to turn on Bluetooth 1. Unlock the screen by touching holding the Lock/Unlock key ( side of your device).
LOCK

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THE BASICS

or pressing and ) (on the right

2. From the home screen, press the Main Menu key ( ) g Main Menu 2 g Bluetooth ( ) and touch the phone image to turn Bluetooth on.

Bluetooth Inactive

Bluetooth Active

How to pair your Bluetooth headset with your wireless device 1. Unlock the screen by touching holding the Lock/Unlock key ( side of your device).
LOCK

THE BASICS 39

or pressing and ) (on the right

2. From the home screen, press the Main Menu key ( ) g Main Menu 2 g Bluetooth ( ) and touch the phone image to turn Bluetooth on. Once activated Bluetooth automatically starts searching for other Bluetooth enabled devices.

The Basics
NOTE: If multiple devices are discovered, touch the page number at the top of the screen to display device information.

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THE BASICS

4. Drag and drop the device icon onto the Bluetooth Active icon.

5. The phone automatically attempts to send a passkey of 0000 or 8888 to a hands-free device. (If you are attempting to pair with a car kit, be sure to clear any error message on the car kit display first.) If the default passkeys are not successful, manually enter a passkey for the device you want to pair using the touch keypad. Enter the passkey on the other Bluetooth device, if necessary. 6. Touch Done to pair the devices. Once connected, the Bluetooth Connected icon appears in the upper half of the display.

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The Basics
Mobile Broadband Connect Leave your office without leaving your broadband connection. Our high-speed wireless broadband network is available in over 259 major metropolitan areas covering more than 280 million people.*
* To learn more, please visit verizonwireless.com/broadbandconnect. Charges may apply when using Mobile Broadband Connect outside of the U.S. Visit verizonwireless. com/naroaming for more information.

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THE BASICS

In order to get the full benefits of Mobile Broadband Connect on your wireless device make sure to add this optional service when you subscribe to an Unlimited SM Wireless Data Plan or Voice and Data Choice Bundle . The following instructions describe how to install VZAccess Manager on a computer that uses Microsoft Windows so that your wireless device can be used as a tethered modem.
NOTE: These instructions are provided for Microsoft Windows XP. The installation process on Windows 2000 might be slightly different.

Task OneInstalling VZAccess Manager 1. Insert the VZAccess Manager installation CD that came with your device into the CD drive on your computer. 2. Complete the on-screen instructions.
NOTE: For technical support, please go to dts.vzw.com. Also, to download the latest version of VZAccess Manager, please go to vzam.net.

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Task TwoConnecting to Mobile Broadband 1. Start VZAccess Manager: Start Menu g Programs g VZAccess Manager. 2. Follow initial WWAN Setup Wizard to detect device (action needs to be performed only once for device). 3. Select Verizon WirelessVZAccess connection from the available connection list. 4. Press the Connect button. 5. Once connected, the Connect WWAN button will change to Disconnect. Simply click this to end your connection session.
NOTE: For optimum performance, the wireless device should be at least 12 inches from your notebook while operating in tethered mode.

The Basics
Placing and Receiving Calls Placing calls 1. From the home screen, press the Send key ( ) to launch the Dialer. 2. Touch the telephone number to call and touch or press the Send key ( ). Receiving calls 1. When you receive an incoming call, the number THE BASICS 44

appears in the display, if available.

2. Touch the left soft key function Answer, or press the Send key ( ).

Standard features included as part of your Calling Plan With our Calling Plans, you can enjoy the value and convenience of these features at no extra monthly access charge: Basic Voice Mail Caller ID Caller ID Blocking 3-Way Calling Call Forwarding Please note that some of these features may incur usage charges and/or depend on digital service, so they may not be available in all areas.

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The Basics
For step-by-step instructions on some of these calling features, please refer to your Wireless Device User Manual, or go to verizonwireless.com/welcome and select Where can I find help with features on my wireless device? in the Frequently Asked Questions section. Using Speakerphone THE BASICS 46

To activate the speakerphone during a call, touch in the display. Use the volume keys (located on the left side of your phone) to adjust the volume.
Setting Up and Accessing Voice Mail How to set up your voice mail 8 tuv 6 mno ( VM) and 1. Dial . If you hear a system greeting, touch # to interrupt it, if applicable. 2. Follow the setup tutorial. 3. Select a password. 4. Record a voice signature and greeting for your Voice Mailbox.

How to access your voice mail from your wireless device 8 tuv 6 mno ( VM) and 1. Dial . If you hear a system greeting or your own greeting when you dial 8 tuv 6 mno and , touch # immediately to interrupt the greeting (if applicable) and follow the prompts. 2. Follow the prompts to enter your password and retrieve your messages.

THE BASICS

How to access your voice mail from any phone, to save your minutes 1. Dial your wireless number. 2. Once you hear the system greeting or your own greeting, press # immediately to interrupt the greeting and follow the prompts.

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The Basics
How to reset your voice mail password 6 mno 1 1 and 1. Dial (airtime-free) from your wireless device or call 1-800-922-0204 (toll-free) from any phone to reach the easy-to-use automated Customer Service menu. 2. Press 2 abc to reset voice mail password and follow the prompts.
NOTE: You may be asked to enter the last 4 digits of your Social Security number for a personal account, or the Federal EIN for a business account.

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THE BASICS

Visual Voice Mail Visual Voice Mail allows the management of voice mail directly from the device rather than accessing voice mail via traditional method(s). Visual Voice Mail displays a list of messages and allows the user to choose which message to listen to or delete, without having to dial into their mailbox and listen to voice instructions or prior messages.

How to access Visual Voice Mail from your wireless device From the home screen, press the Main Menu key ( ) g Main Menu 1 g Visual Voice Mail ( ). How to set up Visual Voice Mail 1. If you are an existing Verizon Wireless subscriber, skip to step 3. 2. If you are new Verizon Wireless subscriber, dial *86 to set up your voice mail service. 3. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Visual Voice Mail ( ). 4. When prompted, enter your basic voice mail password that was previously established.* 5. Continue to follow the prompts and instructions to complete the activation of Visual Voice Mail. 6. Once the activation steps are completed, exit the application and return after 5 minutes to begin using Visual Voice Mail.
* Please note that storing a voice mail password is required to use Visual Voice Mail. This application may store voice mail messages in electronic format on this device.

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The Basics
Anyone in possession of this device can access the voice mail. To limit unauthorized access to the voice mail, consider locking the phone when not in use. Cancellation of Visual Voice Mail cannot be completed via the device. Please contact Customer Service or go to My Verizon at verizonwireless.com if you need to cancel your Visual Voice Mail service. Visual Voice Mail and traditional voice mail may not always be synchronized and if you cancel Visual Voice Mail you may lose all stored voice mails and information. To avoid losing all stored voice mails and information, save the voice mail in an audio format onto a phones internal or removable memory, or send the audio file as a message using picture messaging or email. THE BASICS 50

Once you have registered for My Verizon, you will have the ability to reset your voice mail password online or via the browser on your wireless device. For more information on how to register for My Verizon, go to page 56.
NOTE: Visual Voice Mail is only available in the National Enhanced Services Coverage Area and only on select devices. Specific terms, conditions and monthly charges apply. Basic and Premium Voice Mail and V CAST Coverage Area are required and V Block must be removed to use Visual Voice Mail. Unless you subscribe to V CAST VPak, V CAST Mobile TV Select Package or Nationwide Premium Plan, downloading the Visual Voice Mail application will require approximately 1 MB of data. Data sent or received will be aggregated each month, rounded up to the next megabyte. Megabyte charges will not be incurred for using the Visual Voice Mail application after download to the device.

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The Basics
Locking/Unlocking Your Wireless Device To lock, press the Lock/Unlock key ( LOCK ) on the right side of the phone. To unlock, press the End/Power key ( ) or Lock/ Unlock key ( LOCK ) on the right side of the phone to wake the display and touch the Unlock icon ( ). -orTo unlock, press and hold the Lock/Unlock key on the right side of the phone. THE BASICS 52

Lock/Unlock key Unlock icon

Changing Ringtones Your wireless device comes with a selection of ringtones. Heres how to manage your ringtone preferences: Selecting a ringtone 1. From the home screen, press Main Menu ( ) g Settings ( ) g Basic Settings tab g Sound Settings ( ) g Ring. 2. Touch the Ring tone field, before making your

THE BASICS

selection touch the play icon ( ringtone.

) to play the

3. Touch a ringtone and touch the left soft key function Done to save your selection and return to the previous menu.

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The Basics
Adjusting ringtone volume 1. From the home screen, press the Volume key on the left of your device and touch the Ring Volume tab. 2. Touch the center of the Volume dial until the Sound Profile icon ( ) appear. 3. Press the Volume key up to increase ringtone volume or down to decrease ringtone volume. 4. When done, touch ok or the left soft key function Done. THE BASICS 54

Sound Profile icon

Setting ringtone to vibrate From the home screen, press and hold the Volume key on the upper left side of your device, downward to activate vibration mode.

Assistance
ASSISTANCE
Fraud Prevention Assistive Communication Devices

May We Help You? The My Verizon Advantage Loss or Theft Toll-Free Calls and Emergency Services

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Assistance
May We Help You? Helpful web sites and information verizonwireless.com Main web site verizonwireless.com/welcome Welcome page includes: Information on your wireless device, coverage, Calling Plan, billing and payment information FAQs, interactive demos for your wireless device and how to read your bill My Account registration for online account management verizonwireless.com/myverizon My Verizon can be used to: Check your balance and minutes or make payments Add or remove features Reset voice mail passwords and more verizonwireless.com/data Demos and tutorials on products and services Online technical support for products and services 56 ASSISTANCE

The My Verizon Advantage Get these added benefits for registering for My Verizon: View your New Every Two Meter. Sign in to My Verizon and click on My Services/My Phone to check your upgrade status and see if you are eligible for the New Every Two discount. You can get a new wireless device every year with Annual Upgrade. Sign up for a 2-year agreement on a Calling Plan of at least $49.99 and you can purchase a new wireless device at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee applies). If youre using more minutes than your Calling Plan includes, well let you know with Minute Check. Minute Check will periodically notify you through My Verizon if youre exceeding your plan allowance and let you know of other Calling Plan options that may save you money.
See verizonwireless.com/myverizon for details. Annual Upgrade and Minute Check are available for accounts with up to 10 lines that are enrolled in My Verizon.

ASSISTANCE 57

Assistance
Customer Service assistance Customer Service Representatives are also available at your local Verizon Wireless Communications Store during normal business hours. For Customer Service, call 1-800-922-0204 (toll-free in the U.S., 6 a.m.11 p.m.). Warranty replacements Experiencing problems with your handset? Call us at 1-866-406-5154 from a landline phone. If were unable to resolve the issue and its due to a manufacturing defect within the first year of ownership, well send a replacement device right to your door for free. Address or account changes Its important that we have your most current information so were able to reach you for any reason. There are 3 ways to update your information: OnlineGo to verizonwireless.com/contactus and follow these instructions: 1. Select the appropriate choice from the dropdown menu in the Send an Email section. 58 ASSISTANCE

2. Fill out the online form. 3. Select Topic and Subtopic from the dropdown menu. 4. Hit Send to submit email. U.S. MailUse the change-of-address form on the back of your bill. TelephoneCall Customer Service at 1-800-9220204 from any phone (toll-free in the U.S.) or 611 and Send from your wireless device (airtime-free).

ASSISTANCE

Billing options Your service comes with a streamlined bill that youll receive each month at no additional cost. Your bill includes all applicable charges, but will not contain any call details (e.g., date, time, and wireless device number called). Detailed billing Call details are available for free online at verizonwireless.com under My Verizon. A monthly fee applies to receive call details on your paper bill.

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Assistance
Going paperless You have the option of eliminating your paper bill and receiving bill notification via email. To eliminate your paper statement, or to make manual or automatic bill payments, register for My Verizon at verizonwireless. com/myverizon and then select the quick link under the Billing tab for Go Paperless. Paying your bill Verizon Wireless gives you several convenient options to pay and manage your monthly bill. Some of those options are: At verizonwireless.com/myverizonMake onetime or recurring payments using your debit card, credit card, ATM card, electronic check/ACH or enroll in our Auto Pay Program. With the Auto Pay ProgramAllows you to choose to have automatic payment deductions taken from your bank account. To enroll, you can fill out the back of your remittance slip and mail it in, call 1-866-8683882, or log on to verizonwireless.com/myverizon. ASSISTANCE 60

 By calling from your wireless devicePress #768 and Send and follow the prompts to enter your payment information. Home bankingVerizon Wireless and CheckFree have teamed together to give you the option to pay your wireless bill online at your choice of more than 1,700 financial services locations across the Internet. You will be able to schedule payments using a designated bank account and arrange for monthly bill payments via your preferred home-banking service provider. Check payment via mailAllows you to mail in a personal or business check, along with the remittance slip and envelope provided with your billing statement. In personPayments can be made at your local Verizon Wireless Communications Store using our Bill Payment Kiosks.

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Assistance
Loss or Theft If your wireless device is lost or stolen, please contact Customer Service at 1-800-922-0204 to suspend your service. If your wireless device is malfunctioning, please bring it to a Verizon Wireless Communications Store. Toll-Free Calls and Emergency Services Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but airtime charges do apply. Calls to Verizon Wireless Customer Service and emergency calls (911) are toll- and airtime-free. Fraud Prevention Verizon Wireless wants to protect your privacy and works hard to prevent unauthorized phone usage or fraud. Wireless device numbers and calls are capable of being intercepted by someone with specialized equipment. We use antifraud technology to make fraudulent calling very difficult, particularly on digital calls. Report a lost or stolen wireless device to the police and Verizon Wireless immediately. 62 ASSISTANCE

 Never leave your wireless device unattended, especially in your office or car. When not in use, lock the wireless device using your lock code. Review your bill and report any suspicious calling activity. If we conclude that the calls are fraudulent, you will not be held responsible for the charges. Record your wireless devices electronic serial number in the back of this guide and keep it safe. Have your wireless device serviced only at a Verizon Wireless Communications Store or by an authorized agent, retailer, manufacturers service center or other repair center.

ASSISTANCE 63

Assistance
Assistive Communication Devices TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) allow individuals who are deaf, hard of hearing, or have speech or language disabilities to communicate by telephone. When a user types his or her conversation on a TTY keyboard, it is transmitted as tones through the telephone. Tones are received by the other persons TTY, translated into text and displayed on the screen. In order to use the TTY network, you must have a TTYcompatible phone and be in the TTY mode to place or receive calls. Note that most digital wireless devices are TTY-compatible. ASSISTANCE 64

Mobile Entertainment

MOBILE ENTERTAINMENT

Text Messaging Picture Messaging Video Messaging Web Browsing S VZ Navigator

V CAST V CAST Music with Rhapsody (Subscription, Wireless and PC Downloads)

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Text Messaging Swype Swype allows you to use your finger (or the stylus) to trace over each letter of a word. For each word, place your finger or the stylus on the first letter and glide to the subsequent letters, lifting on the last letter. This example shows a user entering the word this. Put your finger or stylus down on the t, and without lifting, glide it to the h, then to the i then over to the s. Swype key When entering sentences, dont worry about putting in the spaces between words - Swype does that for you to speed things up. Here are a few tips to get you started: Spacing is automatic: When you finish a word, just lift your finger or stylus and start the next word. Double letters: Just do a squiggle on the key.

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 Punctuation: Glide your finger or stylus from the symbol key to the space bar. Contractions: Move your finger or stylus over the apostrophe Error correction: If you make a mistake, double-tap on the word you want to change. The Swype key ( ) on the bottom left of keyboard provides information to help you learn more about Swype: When entering text touch the Swype key ( ) to show Tips. Touch and hold the Swype key ( ) to view a Quick Start guide or touch the right soft key function Video to view an introductory Video. Touch and hold the Swype key ( ) g left soft key function Tutorial for an interactive tutorial.

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Launch an introduction video from the Getting Started application: Main Menu 1 g Getting Started ( ) g Device Tips ( ) g Using Swype on your Keyboard ( ). To access Swype options: While entering text, at the bottom of the display touch the triangle beside the Swype input mode icon ( ) g Options. From the pop-up menu, choose Swype g Options. Sending a new text message to a wireless device 1. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Messages ( ). 2. Touch the right soft key function Menu g New. 3. Touch and enter the destination address(es) in the field by touching Phonebook, Call Log, Group, Enter Manually or To Online Album. 4. Select an entry and touch the left soft key function Done or ok . 5. Touch the message body field and enter your message text.

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6. Touch left soft key function Send to send the message.

Text messages are charged in accordance with your Messaging Plan.

Sending a new text message to a landline number Follow these steps, and the recipient will hear your text message as a voice recording: 1. From the SMS screen, enter the landline number. 2. Type the message in the text field. 3. Touch the left soft key function to Send. 4. Opt-in message will appear. 5. Reply Y for yes and N for no.
NOTE: Only one opt-in is required for each landline number.

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Mobile Email Check your MSN Hotmail and America Online accounts right from your wireless device. Mobile IM Instant Message from your wireless device. Choose from AOL Instant Messenger Service, Windows Live Messenger and Yahoo! Messenger.

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Messaging rates apply. Higher rates apply for International text messaging (where available). Please check verizonwireless.com/vzglobal for rates and coverage. Not available everywhere.

Picture Messaging* Take pictures that you can send to any Verizon Wireless number or virtually any email address, or to subscribers on other carriers. Snap a photo and send as a picture message 1. From the Home screen, press the Camera/ Camcorder key ( ) on the lower right side of your device to launch the camera. 2. Rotate the device counter-clockwise to landscape orientation. 3. Aim the camera lens at the desired object and press the Camera/Camcorder key ( ) to take the picture. 4. Touch the Quick View icon ( ) to view the picture. 5. Touch the Send Via icon ( ) and touch the MMS icon ( ) to send the picture as a picture message. 6. Touch and enter the destination address(es) in the field by touching Phonebook, Call Log, Group, Enter Manually or To Online Album. 7. Touch the Subject field and enter a subject for the message. MOBILE ENTERTAINMENT 71

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8. Touch the Text field and enter your message. 9. Touch the left soft key function Send.
*Picture messaging charges apply per your Calling Plan. Monthly plans are available. Higher rates apply for International Picture Messaging (where available). Please check verizonwireless.com/vzglobal for rates and coverage. Compatible device required. Not available everywhere.

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Store a picture on your wireless device 1. From the Home screen, press the Camera/ Camcorder key ( ) on the lower right side of your device to launch the camera. 2. Rotate the device counter-clockwise to landscape orientation. 3. Aim the camera lens at the desired object and press the Camera/Camcorder key ( ) to take the picture. 4. The picture is automatically saved to Main Menu 1 g My Pictures ( ).

Create picture Caller IDs 1. From the Home screen, touch the left soft key function My Contacts. 2. Touch the desired contact entry, and touch the left soft key function Edit. 3. Touch the Picture ID icon ( ). 4. Touch the photo you would like to insert or touch the right soft key function Menu g Camera to take a photo. Press to exit camera mode and return to Photo Picker. 5. Crop your photo if desired and touch the left soft key function Done twice to save the image to the contact entry.

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Mobile Entertainment
Send a picture message using a picture stored in the wireless devices gallery 1. From the home screen, press the Main Menu key ( ) g Main Menu 1 g My Pictures ( ). 2. Touch the location of the photo you would like to send and touch the desired image. 3. Touch the right soft key function Menu g Send Via g Messaging. 4. Touch and enter the destination address(es) in the field by touching Phonebook, Call Log, Group, Enter Manually or To Online Album. 5. Touch the Subject field and enter a subject for the message. 6. Touch the Text field and enter your message. 7. Touch the left soft key function Send.

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Video Messaging* Record and send videos to virtually any wireless number or email address. Record and send a video message 1. From the home screen, press and hold the Camera/ Camcorder key ( ) on the lower right side of your device to launch the camera. 2. Rotate the device counter-clockwise to landscape orientation. Touch the Recording Mode icon ( ) to set recording mode to MMS. 3. Aim the camcorder lens at the desired object and press the Camera/Camcorder key ( ) to start recording a video clip. Touch Pause ( ) to pause recording Touch Stop ( ) to stop recording at anytime. Once stopped the recording is automatically saved. 4. Touch the Quick View icon ( ) to view the video.
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5. Touch the Send Via icon ( ) g MMS icon ( send the video as a video message.

) to

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6. Touch and enter the destination address(es) in the field by touching Phonebook, Call Log, Group, Enter Manually or To Online Album. 7. Touch the Subject field and enter a subject for the message. 8. Touch the Text field and enter your message and touch the left soft key function Send.
*Video messaging charges apply per your Calling Plan. Monthly plans are available. Compatible device required. Not available everywhere.

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Store a video message on your wireless device 1. From the Home screen, press and hold the Camera/ Camcorder key ( ) on the lower right side of your device to launch the camera. 2. Rotate the device counter-clockwise to landscape orientation. 3. Aim the camcorder lens at the desired object and press the Camera/Camcorder key ( ) to start recording a video clip. Touch Pause ( )to pause recording Touch Stop ( ) to stop recording at anytime. Once stopped the recording is automatically saved.

Send a video message using a video stored in the wireless devices gallery 1. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Messages ( ). 2. Touch the right soft key function Menu g New. 3. Touch and enter the destination address(es) in the field by touching Phonebook, Call Log, Group, Enter Manually or To Online Album. 4. With the cursor in the text message box, touch Menu g Insert g Video. At the Messaging popup, touch Yes to continue sending the message as a Multimedia Message. 5. Select My Device g My Storage g DCIM. Touch the video you want to send. 6. Enter your message and touch the left soft key function Send.
*Not available everywhere. Picture and video messaging charges apply per your Calling Plan. Monthly plans are available. Higher rates apply for International Video Messaging (when available). See product brochure for coverage information and complete terms and conditions. Compatible device required.

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Mobile Entertainment
Delete a picture or video message 1. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Messages ( ). 2. Touch and hold your finger on the message you want to delete. A submenu displays. 3. Touch Delete to delete the message from the inbox. To delete a message from the phone 4. Touch the Inbox drop down menu. 5. Touch the Deleted Items folder. 6. Touch the message you want to delete and press the left soft key function Delete. 7. At the Deleted Items pop-up touch Yes to continue, or No to cancel the operation. Store pictures and videos to your online galleries from your PC From a PC, open your browser and enter the address picture.vzw.com to access Online Album.

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If you currently have a Vtext account, there is no need to register for Online Album; just log in using your wireless number and password and an account will be set up automatically. At Online Album, you can do any of the following from your PC: Register for a FREE Online Album account using My Verizon registration 1. Go to the Sign In section and click the Register link. 2. Enter your mobile number without spaces or dashes and click the Continue button. 3. Enter your desired user name, valid email address and address details. Click the check box if you would like to receive Verizon Wireless email promotions. Read the Terms and Conditions and click the I accept the Terms and Conditions check box and click the Continue button. A temporary password will be sent as a free text message to your phone. MOBILE ENTERTAINMENT 79

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4. Enter your temporary password and desired new password in the appropriate fields. Select a security question and type in the answer in the appropriate field and click the Continue button. You will receive a free text message and email confirming your new account has been created. Upload pictures and videos to Online Album from your PC 1. Click on the Upload Media tab. 2. Click on the Browse for Media link. A pop-up window will open with a view of your PCs folders. In the window, navigate to the folder on your PC that has your media. 3. Click, hold and drag up to 25 files from the window to upload them to the web page. 4. Click on the Upload button. The files will be uploaded to your Online Album galleries.

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Compose and send a message from your online album 1. Click on the Send a Message tab, and under the section called Media Items You Want, click on the gray arrows found under Look Inside and View to see the galleries available 2. The gallery contains media with different topics. Just click on the gray arrow to see subfolders. 3. Click and drag the desired media from the middle pane and drop it into the right slide pane. The slide will expand with the selected media. Now you can add text and/or drag and drop sound into the slide. Repeat steps 3 and 4 for up to 9 slides per message. 4. Click the Preview & Send button at the bottom right corner. The left and center panes will be replaced with the Preview & Send pane. The slideshow message will play as it appears when the recipients receive it on their wireless devices. 5. Enter a Verizon Wireless number with no spaces, or enter valid email addresses, separated by commas. 6. Click the Send button.
NOTE: Video media can only be sent as a one-slide message and only text can be added to a video message.

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Mobile Entertainment
Share a gallery with others 1. Navigate to the gallery you wish to share with others. 2. Roll your cursor over the gallery you wish to share. 3. Click on the Share Album menu item. 4. Enter up to 10 email addresses of the people youd like to view this gallery. 5. Click the Share Album button.
NOTE: The shared gallery is only accessible from a PC and can only be viewed by the recipient(s) you designate.

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Apply fun effects

1. Go to the gallery containing the picture youd like to change and click on it. 2. Once the picture is in an expanded view, click on the Fun Effects link. 3. Click on the effect(s) of your choice. You can remove the effect(s) at any time. 4. When youre satisfied with the enhanced picture, click on the Done button.

Web Browsing Your new wireless device can put a world of information right at your fingertips with the web browser. Browser Icons MOBILE ENTERTAINMENT Refresh: Refresh the current web page. Stop: Stop a web page that is loading. Back: Move back one page. Bookmarks: Access and add bookmarks.

Tab: Add tabs or switch tabs.

Home: Return to the homepage. 83

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Options: Display options menu. Settings: Change browser settings. Downloads: Show downloaded files. Page Info: View current page information. History: View browser history. Saved Pages: View saved web pages. Help: View help topics about Opera. Exit: Close Opera and return to the previous screen. Launching and using the browser 1. From the home screen, open the widget bar and touch the Browser widget ( ) to move to the widget to the desktop. 2. Touch the Browser widget ( ) again to open the browser. Ending a browser session Touch Options ( ) g Exit ( ). At the Do you want to exit Opera? popup, touch OK to exit the browser session and return to the home screen.

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VZ Navigator

SM

Now you can find the address of a great restaurant or the nearest ATM. Check movie times. Discover the latest hot spots. Avoid traffic with free alerts and know exactly how to get where youre going. VZ Navigator puts all the advanced features of the latest GPS devices and systems on your wireless deviceat a fraction of the price. VZ Navigator provides: Heads-up, voice-prompted, turn-by-turn directions with auto-rerouting if you miss a turn. Local search of nearly 14 million points of interest in the U.S. Detailed color maps that can be quickly panned and zoomed. Gas finder feature for finding recent gas prices in your area and getting directions to gas stations. Weather updates for a location without knowing the zip code. Optional rerouting based on current traffic conditions.

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With VZ Navigator, youll know exactly where you are, whats around you and how to get there.
Download, subscription, and airtime required for use; only in National Enhanced Services Coverage Area; accuracy and completeness of information is not guaranteed; information about location of device will be used to deliver service.

Getting started with Location-Based Services (LBS) Verizon Wireless values your privacy. Because of this, your wireless device is defaulted to only acquire your location when you dial 911. To use Location-Based Services, you must first enable location services on your wireless device: 1. From the home screen press Main Menu ( )g Settings ( ) g General Settings ( ). 2. Scroll up and touch GPS g Location g Location On g left soft key function Done.
NOTE: Even when your activation switch is set to Location On, your wireless devices location is still protected. For your privacy, you must opt out of all LBS applications. No one will be able to access your location until you activate an LBS application.

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V CAST verizonwireless.com/vcast V CAST brings the world of entertainment to your wireless device with high-quality streaming video, 3-D games, the latest music and much more. Visit verizonwireless.com/vcast to view all of the applications available for your wireless device. V CAST Video Get news and entertainment on your wireless device with streaming video clips. Browse video clips 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g V CAST Videos ( ). 3. Touch a V CAST Video catorgory. Scroll up or down to browse through V CAST Video categories. 4. Touch a content provider. Scroll up or down to browse through V CAST Video content providers.

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Download video clips 1. Unlock the screen by touching holding the Lock/Unlock key ( side of your device). MOBILE ENTERTAINMENT 88
LOCK

or pressing and ) (on the right

2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g V CAST Videos ( ). 3. Navigate through the desired categories and touch the selected category. 4. Navigate through the desired content providers and touch a provider. 5. Tap a video title that you want to view, the video downloads and appear in the display. Delete video clips 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Media Player ( )g My Videos ( )

3. Touch the downloaded video you want to delete and touch Done. 4. At the Erase Video? pop-up, touch Yes to confirm deletion of the video. V CAST Music with Rhapsody (Subscription, Wireless and PC Downloads) V CAST Music with Rhapsody is a digital music service that lets you listen to millions of songs from thousands of artists. Discover new and old favorites in an extensive music catalog. Download V CAST Music with Rhapsody to sync tracks, albums, and playlists to your new compatible phone, while managing your existing PC music library all in one place. Purchase songs on your wireless device* When you purchase music from your wireless device, you also get a second copy that can be downloaded to your PC from the V CAST with Rhapsody software.
*Per-song charges apply.

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System Requirements: Windows Vista, or XP V CAST Music with Rhapsody is compatible with Windows XP and Windows Vista operating systems. MAC OS and Linux are not supported. Download music to your PC 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. Open V CAST Music with Rhapsody. Dont have V CAST Music with Rhapsody? Download it for free at verizonwireless.com/music. 3. Log in. 4. Once logged in, you can perform anyone of the following actions: Download a PC copy of a track purchased over the air. Purchase songs or albums Add subscription music to your library To download PC copy: 90 MOBILE ENTERTAINMENT

NOTE: For each V CAST Music with Rhapsody track youve downloaded to your phone, you can download a copy to your computer at no additional charge.

a. Song tracks available for download will pop-up upon log in completion. b. Check the boxes of songs you wish to download. c. Select Download Tracks. To purchase music: a. Browse the catalog and select the track or album you wish to purchase. b. Re-enter your password. c. Confirm the purchase and the download will begin shortly. To add subscription music:
NOTE: V CAST Music with Rhapsody monthly subscription required.

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a. Add music to your collection by simply dragging and dropping it to My Library or, if connected, your V CAST Music with Rhapsody subscription capable device (both found under Sources). This can also easily be done by clicking on the Add button next to each song.

Mobile Entertainment
5. To play the song or album, you can find it by selecting the My Library tab. Play songs with your wireless device 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Media Player ( ). 3. Touch All Music ( ( ), Album ( ), or Artist ) tab to play music that is stored on your phone

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or memory card (if applicable).

NOTE: If the Media Player is displayed touch the left soft key function Library to view Media tabs.

3. Rotate the device to Landscape mode, to scroll through a 3-D array of items. 4. Touch the name of the song you want to hear to start the music player.

Sync your music from your PC to your V CAST Music with Rhapsody wireless device This option allows you to transfer music files from your PC. In order to use this option, you must first install V CAST Music with Rhapsody on your PC and Active Sync.
NOTE: To transfer licensed music from your PC to your Omnia II, you must install V CAST Music Rhapsody and ActiveSync or Windows Mobile Device Center on your PC. For best syncing results, for non Windows 7 users, install this patch http:// support.microsoft.com/kb/935551.

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1. Open V CAST Music with Rhapsody. Dont have V CAST MUSIC with Rhapsody? Download it for free at verizonwireless.com/music. 2. Plug in the USB cable to your phone and connect it to a USB port on your PC. 3. Allow ActiveSync or Windows Mobile Device Center to recognize your device. Your device is now available under Sources. 4. Drag and drop the song(s) you want to sync from My Library, to your V CAST mobile phone, listed under Sources.

Mobile Entertainment
5. Once synchronization is complete, right click on the device name and select Disconnect and click OK. You can now safely disconnect the USB cable from your USB port on your PC.
NOTE: A compatible USB cable is required for syncing.

Create playlists on your wireless device 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Media Player ( ). 3. Touch the Playlist tab ( ) g right soft key function Menu g New Playlist. 4. Enter a name for the new playlist. 5. To add a photo, touch the album cover icon and touch an image. 6. Touch the left soft key function Done to save your playlists. 7. To return to the Home screen, press the End/Power key ( ).

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Add a song to your playlist 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Media Player ( ). 3. Touch All Music ( ( ), Album ( ), or Artist ) tab to view music that is stored on your phone

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or memory card (if applicable). 4. Touch the right soft key function Menu g Add to Playlist. 5. Touch the song(s) you want to add and touch the left soft key function Done. 6. Touch the playlist you want to add the selected songs to.

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Edit playlists on your wireless device 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 1 g Media Player ( )g touch the left soft key function Search to update your music library and touch the right soft key function Done. 3. Touch the Playlist tab ( ) g touch the playlist you would like to edit and touch the right soft key function Menu. The following options appear in the display: To edit the name or photo of a Playlist, touch Edit. Change the name or photo and touch the left soft key function Done to save and return to the previous screen.

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 To change the order of the songs in your playlist, touch Move. Touch and hold the song title, then drag up or down in the music list to move the song in the playlist order. When you are finished, touch the left soft key function Done to save and return to the previous screen. To remove a song from the playlist, touch Delete. Touch the song(s) you want to delete. When you are finished, touch the left soft key function Done to save and return to the previous screen. To add songs to the playlist that is playing touch Add to Now Playing. Touch the song(s) you want to add to the playlist playing. When you are finished, touch the left soft key function Done to save and return to the previous screen. 9. To return to the Home screen, press the End/Power key ( ).

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Delete songs from your wireless device 1. Unlock the screen by touching or pressing and holding the Lock/Unlock key ( LOCK ) (on the right side of your device). 2. From the home screen, press the Main Menu key ( ) g Main Menu 2 g My Files ( ). 3. For Mobile downloads, touch the My Device folder g My Storage folder g My Music folder. For PC transfers, touch the My Device folder g Music or My Storage folder g Music folder. 4. Touch the right soft key function Menu g Edit g Delete items. Touch the item(s) you want to delete and touch the left soft key function Done to permanently erase this song from your device.

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NOTE: The My Storage (8G) memory location should be your primary storage location for media. The Main Memory should only be used for storing system files. If you erase music youve previously purchased, you can simply re-sync with your PC to add the song back to your wireless devices music library. V CAST wireless device and additional charges required for V CAST service. 3-D games for additional download fee. V CAST music not available on all V CAST wireless devices. Per-song charges apply for music downloads. Always download legally. All brand and product names not owned by Verizon Wireless are the property of their respective owners. If you have any questions about using V CAST Music service on your specific wireless device, visit verizonwireless.com/data.

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Optional Services

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Safety and Protection Equipment Protection Voice Services International Services Other Products and Services

Work wirelessly. Protect your wireless device against damage or, even more importantly, protect yourself on the road. You can find it all in Verizon Wireless plan enhancements. Call 1-800-922-0204 or speak to your Verizon Wireless Sales Representative to find out more. Or just visit verizonwireless.com. Safety and Protection Roadside Assistance Roadside Assistance can provide you with emergency roadside services anywhere in the U.S. and Canada, 24 hours a day, 365 days a year. You may sign up for this feature on My Verizon or by calling Verizon Wireless directly. OPTIONAL SERVICES 101

Optional Services
Equipment Protection Receive total protection for your wireless device and limited accessories. If your wireless device is lost, stolen, damaged or malfunctioningyoure covered. Just choose a service plan thats right for you (must be added within 30 days of activation or upgrade): Total Equipment Coverage Asurion Wireless Phone Protection Extended Warranty
NOTE: Insurance offered by third-party providers.

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Voice Services Enhanced Voice Mail Turn your wireless device into your office assistant. Forward your calls, store more messages or even receive faxes for printing.

International Services International Long Distance You can call over 190 destinations from the U.S. with your Verizon Wireless phone. Simply add I-DIAL to your account and for reduced rates, select our International Long Distance Value Plan or for occasional international calls, use our Per-Minute Rates. International Text Messaging You can text message non-U.S. numbers of participating carriers with no additional setup required. These text messages do not count against your text messaging monthly bundled allowances. International Roaming Traveling outside of the U.S.? With your Verizon Wireless device you can stay connected in over 40 destinations including Canada, Mexico, China, Israel, Brazil and Jamaica. Dial 611 from your Verizon Wireless phone or call 1-800-922-0204 and speak with a Verizon Wireless representative to enable International Roaming. A full list of destinations and rates can be found at verizonwireless.com/internationalroam. OPTIONAL SERVICES

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Global Travel Program Available in over 200 destinations, this is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when traveling outside of the U.S. to GSM locations. This program is ideal when your travel duration is less than 21 days. There is no rental fee or security deposit, and all charges will be applied to your current Verizon Wireless Bill. For more information on the Global Travel Program, visit verizonwiress.com/globaltravel. To place an order, contact our Global Services Activation Specialists at 1-800-711-8300. For up-to-date information on destinations and rates, please visit verizonwireless.com/vzglobal and select International Long Distance, International Text Messaging, International Roaming, or Occasional Global Traveler to see additional details on what services and programs are available with your Verizon Wireless device.

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Other Products and Services Whether its business or personal, Verizon Wireless offers a variety of wireless solutions for your notebooks, Personal Digital Assistants (PDAs) and/or smartphones. Office Message Alert When a voice mail is left on your office phones voice mail, a Text Alert is sent to your wireless device. OPTIONAL SERVICES VZAccess A PC card that allows you to download files, open email attachments, access office data and applications, and browse the Internet.

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How wireless works Your wireless service is different from your home or business phone service. On a wireless device, you must press the SEND button to alert the network to connect your call. Unlike the calls you make on a home or business phone, wireless communications travel over the air and can react to the environment. Rain, snow, fog, falling leaves, water, mountains, canyons and even buildings may affect service. All wireless service is subject to dead zones, or no-coverage areas. Verizon Wireless network technology Verizon Wireless offers CDMA (Code Division Multiple Access) digital network technology to most of its customers. CDMA digital technology offers many benefits compared to analog, such as less static, enhanced voice clarity, increased privacy and longer battery life. A CDMA digital phone is necessary to subscribe to our digital service. Verizon Wireless only sells digital wireless devices that are E911 compatible and either all-digital or tri-mode, which means you may use analog or CDMA digital services on different frequencies. MORE INFORMATION 107

More Information
Worry Free Guarantee Subject to the Customer Agreement and Calling Plan. Please read and understand them before activating. Verizon Wireless calling areas, rates, coverage, agreements, provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement. Our liability is significantly limited. Certain conditions and restrictions apply. For complete details on the Worry Free Guarantee, visit verizonwireless.com. Best network claim based on our reliability studies. See verizonwireless.com/ bestnetwork for details. Security deposit You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of 1 year of uninterrupted service, or upon termination of your contract. You will automatically be refunded your deposit after 1 year, including interest, provided that you have kept your account in good standing (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to 3 billing

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cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 30-day Worry Free Guarantee period but before the end of your minimum term, your deposit will be applied against any applicable early termination fee in addition to any outstanding balance before a check is processed. Federal Communications Commission (FCC) rules and regulations The FCC requires that wireless devices be operated in accordance with FCC rules and regulations and under supervision of the licensee. Severe punishment can result from failure to comply with the following regulations: No person shall knowingly utter or transmit any false or fraudulent signal or distress communication. MORE INFORMATION 109

More Information
No person shall willfully or maliciously interfere with, or cause interference to, any radio communication or signal. It is unlawful to listen in on conversations intended for others or to divulge any information thereby obtained. No person shall utter any obscene, indecent or profane language by means of radio communication. National Do Not Call Registry Protect yourself from unwanted calls with the National Do Not Call Registry Program. FCC regulations prohibit telemarketers from using automated dialers to call wireless numbers. Personal wireless device users can add their wireless numbers to the National Do Not Call Registry. The federal government does not maintain a national wireless device registry. You can register by either of the following methods: 1. By wireless device: 1-888-382-1222 from the number you wish to register. MORE INFORMATION 110

2. Online at: www.donotcall.gov. Your registration becomes effective within 31 days of signing up and is active for five years. There is no cutoff date or deadline for registering. Radio Frequency Emissions Your wireless device, which contains a radio transmitter and receiver, emits radio frequency energy during use. The following consumer information addresses commonly asked questions about the health effects of wireless devices. MORE INFORMATION Are wireless devices safe? Scientific research on the subject of wireless devices and radio frequency (RF) energy has been conducted worldwide for many years, and continues. In the United States, the Food and Drug Administration (FDA) and the Federal Communications Commission (FCC) set policies and procedures for wireless devices. The FDA issued a website publication on health issues related to cell phone usage where it states, The scientific community at large believes that the weight of scientific evidence does not show an association

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between exposure to radio frequency (RF) from cell phones and adverse health outcomes. Still the scientific community does recommend conducting additional research to address gaps in knowledge. That research is being conducted around the world and FDA continues to monitor developments in this field. You can access the FDA website at http://www.fda.gov/ cellphones. You can also contact the FDA toll-free at (888) 463-6332 or (888) INFO-FDA. The FCC issued its own website publication stating that [t] here is no scientific evidence that proves that wireless telephone usage can lead to cancer or other problems, including headaches, dizziness or memory loss. This publication is available at http://www.fcc.gov/cgb/ consumerfacts/mobilephone.html or through the FCC at (888) 225-5322 or (888) CALL-FCC. The National Cancer Institute (NCI) states that concerns about the potential health effects of using cellular phones and specifically the suggestion that using a cell phone may increase a persons risk of developing brain cancer are not supported by a growing body of research on the subject. You can access NCIs review of the research

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at http://www.cancer.gov/ncicancerbulletin/ NCI_Cancer_Bulletin_092308/page7. What does Specific Absorption Rate (SAR) mean? In 1996, the FCC, working with the FDA, the U.S. Environmental Protection Agency (EPA) and other agencies, established RF exposure safety guidelines for wireless devices in the United States. Before a wireless device model is available for sale to the public, it must be tested by the manufacturer and certified to the FCC that it does not exceed limits established by the FCC. One of these limits is expressed as a Specific Absorption Rate, or SAR. SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the wireless device transmitting at its highest power level in all tested frequency bands. Since 1996, the FCC has required that the SAR of handheld wireless devices not exceed 1.6 watts per kilogram, averaged over one gram of tissue. Although the SAR is determined at the highest power level, the actual SAR value of a wireless device while operating can be less than the reported SAR value. This is because the SAR value may vary from call to call, depending on MORE INFORMATION 113

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factors such as proximity to a cell site, the proximity of the wireless device to the body while in use, and the use of hands-free devices. For more information about SARs, see the FCCs OET Bulletins 56 and 65 at www.fcc.gov/Bureaus/ Engineering_Technology/Documents/bulletins, www.fcc.gov/oet/ea. You may also wish to contact the manufacturer of your wireless device. Can I minimize my RF exposure? If you are concerned about RF, there are several simple steps you can take to minimize your RF exposure. You can, of course, reduce your talk time. You can place more distance between your body and the source of the RF, as the exposure level drops off dramatically with distance. The FDA/FCC website states that [h]ands-free kits can be used with wireless devices for convenience and comfort. These systems reduce absorption of RF energy in the head because the phone, which is a source of the RF emissions, will not be placed against the head. On the other hand, if the phone is mounted against the waist or other part of the body during use, then that part of the body will absorb more RF energy. MORE INFORMATION 114

Wireless phones marketed in the U.S. are required to meet safety requirements regardless of whether they are used against the head or against the body. Either configuration should result in compliance with the safety limit. Also, if you use your wireless device while in a car, you can use a wireless device with an antenna on the outside of the vehicle. You should also read and follow your wireless device manufacturers instructions for the safe operation of your wireless device. Do wireless devices pose any special risks to children? The FDA website states that [t]he scientific evidence does not show a danger to any users of cell phones from RF exposure, including children and teenagers. The FDA website further states that [s]ome groups sponsored by other national governments have advised that children be discouraged from using cell phones at all. For example, the Stewart Report from the United Kingdom [UK] made such a recommendation in December 2000. In this report a group of independent experts noted that no evidence exists that using a cell MORE INFORMATION 115

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phone causes brain tumors or other ill effects. [The UKs] recommendation to limit cell phone use by childrenwas strictly precautionary; it was not based on scientific evidence that any health hazard exists. A copy of the UKs leaflet is available at http://www.dh.gov.uk (search mobile), or you can write to: NRPB, Chilton, Didcot, Oxon OX11 0RQ, United Kingdom. Copies of UKs annual reports on mobile phones and RF are available online at http://www.iegmp.org.uk and http://www.hpa.org.uk/radiation/ (search mobile). Parents who wish to reduce their childrens RF exposure may choose to restrict their childrens wireless device use. Where can I obtain further information? For further information, see the following additional resources (websites current as of April 2005). U.S. Food and Drug Administration FDA Consumer Magazine, November-December 2000 Telephone: 1-888-INFO-FDA www.fda.gov/fdac/features/2000/600_phone. html

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American National Standards Institute 1819 L Street, N.W., Suite 600, Washington, D.C. 20036 Telephone: 1-202-293-8020 www.ansi.org Implantable Medical Devices A minimum separation of six (6) inches should be maintained between a wireless phone and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device. Persons who have such devices: Should ALWAYS keep the wireless phone more than six (6) inches from their implantable medical device when the wireless phone is turned ON; Should not carry the wireless phone in a breast pocket; Should use the ear opposite the implantable medical device to minimize the potential for interference; Should turn the wireless phone OFF immediately if there is any reason to suspect that interference is taking place.

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Should read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless phone with such a device, consult your health care provider. For additional information, see www.fda.gov/ cellphones/. Caution: Avoid potential hearing loss Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scientific research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume settings for long durations, may lead to permanent noise-induced hearing loss. This includes the use of headphones (including headsets, earbuds, and Bluetooth or other wireless devices). Exposure to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound, and distorted hearing. Individual susceptibility to noiseinduced hearing loss and other potential hearing problems varies.

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The amount of sound produced by a portable audio device varies depending on the nature of the sound, the device, the device settings, and the headphones. You should follow some commonsense recommendations when using any portable audio device: Set the volume in a quiet environment and select the lowest volume at which you can hear adequately. When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening to. Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noisecancelling headphones to block out background environmental noise. Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be affected.

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Avoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal. Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled speech or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use, and consult your doctor. You can obtain additional information on this subject from the following sources: American Academy of Audiology 11730 Plaza American Drive, Suite 300 Reston, VA 20190 Voice: (800) 222-2336 Email: [email protected] Internet: www.audiology.org MORE INFORMATION 120

National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD USA 20892-2320 Voice: (301) 496-7243 Email: [email protected] Internet: www.nidcd.nih.gov/health/hearing National Institute for Occupational Safety and Health Hubert H. Humphrey Bldg. 200 Independence Ave., SW Washington, DC 20201 Voice: 1 800 CDC INFO (1 800 232 4636) Internet: www.cdc.gov/niosh/topics/noise/ default.html Drive Responsibly When behind the wheel, safe driving is your responsibility and it should always be your first priority. Scientific research on the subject of wireless phone use and driving has been conducted worldwide for several years. According to the National Highway Traffic Safety Administration (NHTSA), the available

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research indicates that using a wireless phone while driving degrades a drivers performance, whether it is a hands-free or hand-held wireless phone. NHTSA advises that the safest course of action is to refrain from using a cell phone while driving. NHTSAs policy on Cell Phone Use While Driving, as well as Frequently Asked Questions on the subject, are available at www.nhtsa.gov (click on Traffic Safety then on Drowsy and Distracted Driving). For your well being and the well being of those around you, you should consider turning your phone off and allowing calls to go to Voice Mail while you are driving. If you choose to use your wireless phone while driving, several jurisdictions have adopted hands-free and other restrictions on the use of wireless devices while driving. It is your responsibility to know and to comply with the law in your area.

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