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    Questionnaire Psu

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    9986212378
    The document appears to be a customer satisfaction survey for a retail bank called PCS Securities. It asks respondents for their name, age, sex, occupation and level of education. It then lists a series of statements about the bank's services and asks customers to rate their level of agreement on a scale of 1 to 7. The statements relate to the bank's equipment, facilities, reliability, customer service, accuracy, responsiveness, trustworthiness and trading hours. The final question asks for the respondent's overall satisfaction with the bank's services.

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    Questionnaire Psu

    Uploaded by

    9986212378
    47 views2 pages
    The document appears to be a customer satisfaction survey for a retail bank called PCS Securities. It asks respondents for their name, age, sex, occupation and level of education. It then lists a series of statements about the bank's services and asks customers to rate their level of agreement on a scale of 1 to 7. The statements relate to the bank's equipment, facilities, reliability, customer service, accuracy, responsiveness, trustworthiness and trading hours. The final question asks for the respondent's overall satisfaction with the bank's services.

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    The document appears to be a customer satisfaction survey for a retail bank called PCS Securities. It asks respondents for their name, age, sex, occupation and level of education. It then lists a series of statements about the bank's services and asks customers to rate their level of agreement on a scale of 1 to 7. The statements relate to the bank's equipment, facilities, reliability, customer service, accuracy, responsiveness, trustworthiness and trading hours. The final question asks for the respondent's overall satisfaction with the bank's services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    47 views2 pages

    Questionnaire Psu

    Uploaded by

    9986212378
    The document appears to be a customer satisfaction survey for a retail bank called PCS Securities. It asks respondents for their name, age, sex, occupation and level of education. It then lists a series of statements about the bank's services and asks customers to rate their level of agreement on a scale of 1 to 7. The statements relate to the bank's equipment, facilities, reliability, customer service, accuracy, responsiveness, trustworthiness and trading hours. The final question asks for the respondent's overall satisfaction with the bank's services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    PSU PSU

    PSU

    QUESTIONNAIRE TO ASSESS THE LEVEL OF SERVICE OFFERED BY RETAIL BANKS Dear Respondent, Thank you for taking out your valuable time. I am conducting a research to assess the service quality provided by PCS Securities . The outcome of this particular study will help the banks to improve their service quality, which in turn will benefit the customers. This survey deals with your opinion of banking services. Please show the extent to which you think your bank is providing the services. 1. Name: 2. Age:
    3. Sex:

    Male

    Female

    4. Qualification:
    a. Undergraduate

    b. Graduatec. Post Graduate

    d. Post-graduate with PhD e. Other (Please specify___________) 5. Occupation :


    a. Government Service

    b. Private Service e. Other (Please

    c. Student

    d. Professional specify___________)

    The following set of statements relate to your feelings about your bank. If you strongly agree that, your bank possesses a feature, tick () number 7. If you strongly disagree that your bank does not possess these features, tick () 1. If your feelings are not strong, tick one of the numbers in the middle. There are no, right or wrong answers. Please tick () a box for each statement. 1 2 3 4 5 6 7 8 9 Statement Your organization has up-to-date equipments Your organization physical facilities are appealing When your organization promises to do something by certain time, it does so. When you have problems, your organization is sympathetic and reassuring. Your organization provides its services at the time it promises to do so. Your organization keeps its records accurately. Your organization does not tell customers exactly when services will be performed. You do not receive prompt service from your organizations employees. Employees here are not always willing to help 1 2 3 4 5 6 7

    PSU PSU

    PSU

    1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8

    customers. Employees of PCS Securties are too busy to respond to your customer requests promptly. You can trust employees here. You feel safe in your transactions with employees. Employees here are polite. Your bank does not give you an individual attention. Employees here do not know what your needs are. Your organization does not have your best interest at heart. Your organization does not have trading hours convenient to all its customers. Overall satisfaction with the services of your bank

    THANK YOU ONCE AGAIN

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