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    Bussiness Communication Case Study ON Armor Coat Insurance Company

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    Raashi Singh
    The document summarizes a case study about Armor Coat Insurance Company implementing changes to transition to online services and cut costs. This included introducing a new mentorship program pairing salespeople with the technology department. However, there was resistance from some salespeople, especially a top performer named Ed McGlynn. This led to conflicts between the sales and technology departments. The problems included poor change execution, lack of leadership and communication breakdowns. Possible solutions involved properly communicating and implementing the changes, the CEO firmly enforcing the new program, and addressing conflicts between departments. Any organizational change requires proper planning, execution, communication and leadership to overcome resistance.

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    Bussiness Communication Case Study ON Armor Coat Insurance Company

    Uploaded by

    Raashi Singh
    29 views6 pages
    The document summarizes a case study about Armor Coat Insurance Company implementing changes to transition to online services and cut costs. This included introducing a new mentorship program pairing salespeople with the technology department. However, there was resistance from some salespeople, especially a top performer named Ed McGlynn. This led to conflicts between the sales and technology departments. The problems included poor change execution, lack of leadership and communication breakdowns. Possible solutions involved properly communicating and implementing the changes, the CEO firmly enforcing the new program, and addressing conflicts between departments. Any organizational change requires proper planning, execution, communication and leadership to overcome resistance.

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    BUSSINESS COMMUNICATION presentation

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    The document summarizes a case study about Armor Coat Insurance Company implementing changes to transition to online services and cut costs. This included introducing a new mentorship program pairing salespeople with the technology department. However, there was resistance from some salespeople, especially a top performer named Ed McGlynn. This led to conflicts between the sales and technology departments. The problems included poor change execution, lack of leadership and communication breakdowns. Possible solutions involved properly communicating and implementing the changes, the CEO firmly enforcing the new program, and addressing conflicts between departments. Any organizational change requires proper planning, execution, communication and leadership to overcome resistance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    29 views6 pages

    Bussiness Communication Case Study ON Armor Coat Insurance Company

    Uploaded by

    Raashi Singh
    The document summarizes a case study about Armor Coat Insurance Company implementing changes to transition to online services and cut costs. This included introducing a new mentorship program pairing salespeople with the technology department. However, there was resistance from some salespeople, especially a top performer named Ed McGlynn. This led to conflicts between the sales and technology departments. The problems included poor change execution, lack of leadership and communication breakdowns. Possible solutions involved properly communicating and implementing the changes, the CEO firmly enforcing the new program, and addressing conflicts between departments. Any organizational change requires proper planning, execution, communication and leadership to overcome resistance.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 6

    BUSSINESS COMMUNICATION

    CASE STUDY
    ON
    ARMOR COAT INSURANCE
    COMPANY
    PREPARED AND PRESENTED BY
    ABHIJIT BHARDWAJ
    ALOK NARYAN
    PRABHAT SHUKLA
    SANDEEP
    ANKIT malik
    CASE DESCRIPTION

    1)Technology Change in Insurance market to do cost cutting by providing online services to


    cut cost limits on agent networs.

    2) Armor coat company also involved In this cost cutting process . Armor coats company
    Founded in 1879 ,of french Canadian origin , Mr CJ C EO of the company.

    3)Parties /Department Involved in this process within Armor coat company are sales
    department and people in technological department people.

    4) An introduction of new mentorship program of sales people under technological


    department

    5)Lack of communication and repulsive behavior from the side of sales department people .

    6) Elimination of 2000 agents due to change.


    7) Change leading to conflict between both these department affecting the functioning of the
    organization
    PROBLEM with the case:

    1) The problem with the case is unacceptance of an old


    employee named ED Mcglyn to a new change that is new technology and a new
    program regarding mentorship under which,sales people are supposed to be
    mentees under technological department people so as to coop up with the new
    technological advancement in the organization .

    2)Improper excecution of new advancement and new program.

    3)Lack of leadersip skills in the organization head.

    4) Communication gap between people, within department


    And between authority level.
    POSSIBLE SOLUTIONS TO THE PROBLEM

    1)Proper execution of the change.

    2) Proper communication between all the parties involved in the change .

    3) The CEO Mr CJ should have acted firmly in imposing the mentor ship program .

    4) The head of the organization should act as a proper leader and should have taken
    steps to solve this conflict between the department.

    5)The employee should leave there ego and accept the change ,but the ego of Mr ED
    Mcglynn ,a sales personal a top performer in six out of ten year opposed the
    mentorship program as the mentor was a young guy named as Mr Roger Sterling
    new to the organization.
    conclusion

    Any Change is Only possible in the organization When the change


    is :
    1)Properly Planned .

    2)Properly Executied

    3) THERE ARE NO COMMUNICATION BARRIERS BETWEEN THE


    GROUPS INVOLVED .

    4)Every party involved should be Properly communicated


    before implemented .

    5) The HEAD should play it roles perfectly .


    THE END

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