Scribd Logo
Upload

Welcome to Scribd!

  • 16 views

    Sno. Statements Very Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied

    Uploaded by

    thisispurva
    This document appears to be a customer satisfaction survey for a bank. It contains 20 statements about various aspects of the bank's services and customer experience and asks respondents to rate their level of satisfaction with each on a scale from Very Dissatisfied to Highly Satisfied. The statements cover topics such as the bank's mission and vision, branch locations and hours, available services, employee behavior and competency, fees and interest rates, problem resolution time, and overall satisfaction. Respondents are also given space to provide additional comments.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Sno. Statements Very Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied

    Uploaded by

    thisispurva
    16 views2 pages
    This document appears to be a customer satisfaction survey for a bank. It contains 20 statements about various aspects of the bank's services and customer experience and asks respondents to rate their level of satisfaction with each on a scale from Very Dissatisfied to Highly Satisfied. The statements cover topics such as the bank's mission and vision, branch locations and hours, available services, employee behavior and competency, fees and interest rates, problem resolution time, and overall satisfaction. Respondents are also given space to provide additional comments.

    Original Title

    SNO

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document appears to be a customer satisfaction survey for a bank. It contains 20 statements about various aspects of the bank's services and customer experience and asks respondents to rate their level of satisfaction with each on a scale from Very Dissatisfied to Highly Satisfied. The statements cover topics such as the bank's mission and vision, branch locations and hours, available services, employee behavior and competency, fees and interest rates, problem resolution time, and overall satisfaction. Respondents are also given space to provide additional comments.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    16 views2 pages

    Sno. Statements Very Dissatisfied Dissatisfied Neutral Satisfied Highly Satisfied

    Uploaded by

    thisispurva
    This document appears to be a customer satisfaction survey for a bank. It contains 20 statements about various aspects of the bank's services and customer experience and asks respondents to rate their level of satisfaction with each on a scale from Very Dissatisfied to Highly Satisfied. The statements cover topics such as the bank's mission and vision, branch locations and hours, available services, employee behavior and competency, fees and interest rates, problem resolution time, and overall satisfaction. Respondents are also given space to provide additional comments.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    SNO.

    STATEMENTS VERY DISSATISFIED NEUTRAL SATISFIED HIGHLY


    DISSATISFIED SATISFIED
    1 Mission and vision of the bank rightly
    defines its commitment towards
    customers
    2 The bank has clear objectives to satisfy
    customers
    3 The number of branches of the bank is
    enough
    4 The locations of the branches of the bank
    is convenient
    5 The bank has convenient timing
    6 The bank provides the convenient
    services
    7 The general ambience and comfort level
    of the bank is satisfactory
    8 You usually have to stand in a long queue
    in the bank for any transaction
    9 The bank provides ATM’s at several
    prominent locations
    10 The locations of ATM’s is convenient to
    you
    11 Number of employees who giving to you
    services are sufficient
    12 As a customer when you have a problem
    you get proper response from the
    concerned employee
    13 The behavior of employees instills
    confidence in you
    14 You are satisfied with the skills &
    competencies of the employees
    15 The charges that the bank collects you are
    reasonable when compared with other
    banks.
    16 The interest rate offered by the bank on
    various deposits is competent enough
    17 The rates of interest charged on the loans
    are satisfactory
    18 It takes a long time to resolve your
    problems
    19 You wish to continue with the bank as you
    are satisfied with it
    20 Rate your overall satisfaction with your
    bank

    If you want any other services from the bank please mention:

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------

    If you will switch the bank in future please mention the name of the bank:
    ---------------------------------------------------------------------------------------------------------------------------------------------------------------

    You might also like