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    Book Review

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    isranikapil
    This document contains a summary of soft skills topics that will be covered in a corporate soft skills training presentation. It lists the following topics: self-disclosure, business communication skills, emotional intelligence, time management, leadership and team building, customer relationship management, stress management, negotiation skills, and business and social etiquette. It provides the names of the authors who prepared and authored the content.

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    Book Review

    Uploaded by

    isranikapil
    23 views11 pages
    This document contains a summary of soft skills topics that will be covered in a corporate soft skills training presentation. It lists the following topics: self-disclosure, business communication skills, emotional intelligence, time management, leadership and team building, customer relationship management, stress management, negotiation skills, and business and social etiquette. It provides the names of the authors who prepared and authored the content.

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    This document contains a summary of soft skills topics that will be covered in a corporate soft skills training presentation. It lists the following topics: self-disclosure, business communication skills, emotional intelligence, time management, leadership and team building, customer relationship management, stress management, negotiation skills, and business and social etiquette. It provides the names of the authors who prepared and authored the content.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    23 views11 pages

    Book Review

    Uploaded by

    isranikapil
    This document contains a summary of soft skills topics that will be covered in a corporate soft skills training presentation. It lists the following topics: self-disclosure, business communication skills, emotional intelligence, time management, leadership and team building, customer relationship management, stress management, negotiation skills, and business and social etiquette. It provides the names of the authors who prepared and authored the content.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 11

    Prepared By:-

    Prajkta Joshi : 00

    Amit Parmar : 00

    Urvashi Lalchandani : 00

    Anil Mishra : 31

    Free Powerpoint Templates


    Page 1
    CORPORATE SOFT SKILLS

    AUTHOR :

    SARVESH GULATI

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    Page 2
    SELF DISCLOSURE
    Before we proceed to work on our personalty, we need to get to
    know ourself.
    How many of us can actually say that we know ourselves? There is
    no better way than documenting everything on paper and reflecting
    on stares back at you.

    So this chapter shows some of the question which we should ask


    from ourself, as untill you are not clear with your goals you will not
    succeed in your life.

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    Page 3
    Business Communication Skills

    • Effective Communication Skills

    • Verbal / Non Verbal Communication

    • Listening Skills

    • Barriers to Communication

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    Page 4
    Emotional Intelligence

    • Emotional Intelligence
    • Steps of raising E.Q.
    • Emotional Literacy
    • Miscommunication
    • Emotional Awareness
    • Conflict Resolution

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    Page 5
    Time Management
    • Generation of Time Management

    • Strategies for managing time

    • Identifying & Eliminating time wasters

    • Decision Making

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    Page 6
    Leadership & Team Building
    • Leadership
    • Qualities of Leadership
    • Advice for Leaders
    • Team Building
    • Team Motivation
    • Conflict Management

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    Page 7
    Customer Relationship Management
    • CRM

    • Need of CRM

    • Customer Delight

    • Deal with Difficult Customers

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    Page 8
    Stress Managament
    • Stress

    • Techniques of Stress Management

    • Tools

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    Page 9
    Negotiation Skills
    • Negotiations skills

    • Guidelines

    • Types of Negotiator

    • Tips for successful Negotiations

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    Page 10
    Businness and Social Etiquette

    • Business Etiquette
    • Workplace Etiquette
    • Travel Etiquette
    • Dinning Etiquette
    • Wine Etiquette

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    Page 11

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