Pamantasan NG Lungsod NG Marikina J.P. Rizal St. Concepcion Uno, Marikina City
Pamantasan NG Lungsod NG Marikina J.P. Rizal St. Concepcion Uno, Marikina City
Pamantasan NG Lungsod NG Marikina J.P. Rizal St. Concepcion Uno, Marikina City
H.A. Handout 1
Nursing – the diagnosis and treatment of human responses to actual or potential health
problems.
1. Assessment
2. Nursing Diagnosis
3. Planning
4. Implementation or Intervention
5. Evaluation
Nursing process is used to identify, prevent, and treat actual or potential health problems and
promote wellness.
It provides a framework in which to practice nursing.
It is a continuous, circular process that revolves around your patient (patient-centered)
Characteristics of Nursing Process:
1. Dynamic and cyclic
2. Patient-centered
3. Goal directed
4. Flexible
5. Problem-oriented
6. Cognitive
7. Action-oriented
8. Interpersonal
9. Holistic
10. Systematic
ASSESSMENT:
PLANNING:
IMPLEMENTATION:
EVALUATION:
COMMUNICATION
A process through which we convey our thoughts by the use of signs or symbols to achieve
understanding and changes in the behavior of a person or people.
A process of sharing information and meaning; of sending and receiving messages.
It can be verbal or nonverbal.
Nonverbal Messages includes vocal cues, action cues or kinetics, object cues, personal space and
touch.
Nonverbal behavior should be consistent with verbal messages.
1. Vocal cues / Paralinguistics – describe the quality of voice and its inflections, tone,
intensity, and speed when speaking.
2. Action cues/ Kinetics – body movements that convey messages; posture, arm position,
hand gestures, body movements, facial expressions, and eye contact; may be relaxed
posture, tense posture, guarded posture, tripod posture.
3. Object cues – grooming and appearance; reflects also the nurse’s professionalism.
4. Personal space – the territory surrounding a person that she or he perceives as private; the
physical distance that needs to be maintained for the person to feel comfortable.
5. Touch – a means of communication; anger, caring, and protectiveness can be conveyed
through touch; it may also be seen as an invasion of one’s personal space or a threat.
Verbal Messages involves the use of spoken words.
Elements of Communication:
1. Sender/Encoder
2. Message
3. Receiver/Decoder
4. Feedback/Response
Active Listening – involves the use of all senses; requires energy and concentration.
- It involves paying attention to the total message, both verbal and nonverbal that
can modify what is spoken, and noting whether these communications are
congruent.
- It absorbs both the content and the feeling the person is conveying without
selectivity. This means that the listener does not select what he wants to hear
but on the needs of the speaker.
Responding Therapeutically:
- Nurses need to respond not only to the verbal content of a patient’s message
but also to the feelings expressed.
- Interpersonal skills used in a healing way to help patient (therapeutic use of
self)
1. Paraphrasing – also called restating. Involves listening to the message and then repeating
thoughts or feelings in similar words.
2. Clarifying – a method of making the person’s message more understandable.
3. Using open-ended questions and statements
4. Focusing – is used when the person’s communication is vague or when the person is talking
about numerous things.
5. Being specific, tentative, and informative.
“You dropped your glasses.” – specific
“You are clumsy.” – general
“You seem unconcerned about your daughter.” -Tentative
“You don’t care about you daughter.” – Absolute
“I haven’t finished my statement.” - Informative
“Don’t interrupt me.” - Authoritarian
6. Using touch
7. Using silence – when people are ill, they find it difficult to talk about how they feel.
8. Clarifying reality, time, and sequence.
9. Providing general leads. Ex: “My chest feels tight.” Encourage to verbalize.
10. Affirmation – acknowledge your patient’s response through verbal and nonverbal
communication.
11. Reflection – “echoing back” in a form of question; acknowledges your patient’s feelings i.e. if
she is afraid of having surgery.
12. Humor – can be therapeutic when used in the right context.
13. Redirecting
14. Identifying themes – recurrent themes may help your patient make a connection and focus
15. Suggesting – presenting alternative ideas gives the patient options
16. Summarizing – it allows the patient to clarify misconceptions you may have
Non-Therapeutic Responses:
1. Failing to listen
2. Unwarranted reassurance
3. Judgmental Responses
4. Approval and Disapproval
5. Common advice
6. Stereotypes – generalized and oversimplified beliefs one holds about various groups of people
which are based upon experiences too limited to valid. Ex: “Women complain more than men” or
“Men are not supposed to cry.”
7. Defensive responses
8. Agreement and Disagreement – can cause defensiveness
9. Probing, Testing, and Challenging Responses
Probing – asking for information out of curiosity.
Testing – questioning by someone to make the person admit to something.
Challenging – giving a response that makes a person prove his statement or point of view.
Special Considerations:
1. Elderly clients may have one or more communication barriers that may readily be removed once
discovered; dentures, hearing aids, and glasses should be acquired if possible.
2. With increasing age, a client’s speech and comprehension may be slowed, requiring more time
for communication.
3. A child may perceive sudden body movements by an adult as threatening; approach slowly after
informing the child of your intentions.
4. When communicating with a child, consider developmental stage.
5. Interacting with an anxious client:
- Maintain quiet, calm environment
- Keep messages simple, concrete, and brief
- Repeat messages often
- Minimize need for extensive decision making
- Monitor anxiety level
6. Interacting with angry client:
- Use careful, unhurried, deliberate body movements
- Provide an open non-threatening environment
- Clear area of anger-provoking stimuli
- Maintain a nonthreatening demeanor, using open body language, soft voice
tones
7. Interacting with a depressed client
- Allow additional time for interactions
- Emphasize use of physical attending
- Avoid giving client time-limited tasks due to slowed reflexes
- Monitor closely for cues of self-destructive tendencies
- Keep messages simple, concrete, and brief
8. Silent Patient
- Give brief encouragement
- Watch for nonverbal cues
9. Talkative patient
- Try to focus on what seems most important to the patient
- Interrupt courteously
10. Crying patient
- Allow the patient to cry; quiet acceptance of the patient’s distress or pain
11. Confusing Patient – focus on the meaning or function of the symptom and guide the interview
into a psychosocial assessment.
12. Patient with Language Barrier
13. Patient with Reading problems – assess ability to read
14. Patient with Impaired Hearing – find out the patient’s preferred method of communicating
15. Patient with Impaired Vision – use words when responding
Purpose:
1. To establish a trusting and supportive relationship
2. To gather information
3. To offer information
Types:
1. Directive interviews – are structured with specific questions and are controlled by the nurse;
effective for obtaining factual data.
2. Nondirective interviews – controlled by the patient although the nurse often needs to summarize
and clarify the data; helps the nurse to identify what is important to the patient.
Types of Questions:
1. Closed questions – effective for factual data
2. Open questions – elicit the patient’s perceptions
Considerations:
1. Taking time for self-reflection – brings a deepening personal awareness to our work with patients
2. Reviewing the chart
3. Setting goals for the interview
4. Reviewing behavior and appearance
5. Improving the environment
6. Taking Notes
Techniques:
1. Introduce yourself.
2. Don’t rush. Allow enough time for the interview.
3. Explain that the information from the interview is confidential.
4. Work at the same level as your patient.
5. Don’t invade you patient’s personal space. Two to four feet away is a comfortable distance.
6. Begin with nonsensitive issues. Leave more sensitive topics until the end.
7. Consider your patient’s cultural background and developmental level.
8. Don’t become preoccupied with writing.
9. Avoid “why” questions; they tend to put the patient on the defensive side.
10. Never pass up an opportunity to teach.
11. Be honest.
12. Be respectful.
13. Provide reassurance and encouragement – accepting and identifying the patient’s feelings is the
first step to effective reassurance.
Interview Pitfalls:
1. Leading the patient.
2. Biasing yourself.
3. Letting family members answer for the patient.
4. Asking more than one question at a time.
5. Not allowing enough response time.
6. Using medical jargon.
7. Assuming rather than clarifying and validating
8. Taking the patient’s responses personally.
9. Using clichēs – used when the nurse is unsure of the answer when asked.
10. Offering false reassurance.
11. Changing the subject when the topic is uncomfortable.
12. Taking things literally – “I get crazy when . . .”
13. Jumping to conclusions.
HEALTH HISTORY:
Purpose:
1. Provide the subjective data base.
2. Identify patient strengths.
3. Identify patient health problems, both actual and potential.
4. Identify supports.
5. Identify teaching needs.
6. Identify discharge needs.
7. Identify referral needs.
Types:
If indicated and not done during the interview, assess the patient’s orientation, mood, thought process,
thought content, abnormal perceptions, insight and judgment, memory and attention, information and
vocabulary, calculating abilities, abstract thinking, and constructional ability.
1. Observe level of consciousness. Use the Glasgow coma scale for patients at risk of developing
nervous system deterioration.
2. Observe posture and body movements. The client appears relaxed with shoulders and back erect
when standing or sitting.
3. Observe dress grooming and hygiene.
4. Observe facial expressions.
5. Observe speech. Speech is largely influenced by experience, level of education and culture.
6. Observe mood, feelings and expressions.
7. Observe for thought processes and perceptions. Check first the vision and hearing of older clients
when assessing the mental status.
8. Observe cognitive abilities; orientation, concentration, recent memory, remote memory, use of
memory to learn new information, abstract reasoning, judgment, visual perceptual and constructional
ability.
FUNCTIONAL ASSESSMENT
Assess if the patient can do these activities independently, with assistance, or total
dependence.
0 1 2
Heart rate absent < 100 > 100
Respiratory Absent Slow, Good,
effort irregular,wea strong cry
k cry
Muscle tone flaccid Some flexion Well flexed
Reflex No response grimace Cough,
irritability sneeze
Color Blue, pale acrocyanosis pink
C. Adults
1. Barthel Index - The Barthel Index consists of 10 items that measure a person's daily
functioning specifically the activities of daily living and mobility. The items include
feeding, moving from wheelchair to bed and return, grooming, transferring to and from a
toilet, bathing, walking on level surface, going up and down stairs, dressing, continence
of bowels and bladder.
The assessment can be used to determine a baseline level of functioning and can be used to
monitor improvement in activities of daily living over time. The items are weighted according to
a scheme developed by the authors. The person receives a score based on whether they have
received help while doing the task. The scores for each of the items are summed to create a total
score. The higher the score, the more "independent" the person. Independence means that the
person needs no assistance at any part of the task. If a person’s does about 50% independently
then the "middle" score would apply.
2. Katz Index – commonly used tool for measuring ability to perform basic personal tools
such as bathing, dressing, toileting, transferring, and eating.
3. Gordon’s Functional Health Patterns - Organizes data into 11 functional groups that
contribute to a person’s overall health and well-being, quality of life, and attainment of human
potential.