History
History
History
Disney is trying hard to use IT to take a strategic advantage. Disney IT driven CRM
strategy is likely to give them edge against their rivals- Universal Parks & Resorts and
Six Flags Inc. Also Disney provides a next generation use of IT to communicate with the
customers and take care of their need.
Technology alone is not going to solve the problem. Human infer-face is always required
at a certain level. When the emotional attachment part comes IT cannot always give to
advantage. Disney understands the difference between when to use IT and when to use
human interface and this can be the one of the important challenges that Disney might
face in the coming years.