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    03 Incoming Sales Call

    Uploaded by

    FordBDC
    The document outlines the steps in an incoming sales call for an internet sale of a vehicle. It includes gathering customer information like what type of vehicle they are interested in, current vehicle details, and setting up a test drive appointment. The representative would collect contact details, check availability of vehicles, and send a confirmation email to the customer.

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    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    03 Incoming Sales Call

    Uploaded by

    FordBDC
    216 views2 pages
    The document outlines the steps in an incoming sales call for an internet sale of a vehicle. It includes gathering customer information like what type of vehicle they are interested in, current vehicle details, and setting up a test drive appointment. The representative would collect contact details, check availability of vehicles, and send a confirmation email to the customer.

    Original Description:

    Dealer Lead Management eBusiness Templates

    Original Title

    03IncomingSalesCall

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    © Attribution Non-Commercial (BY-NC)

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    The document outlines the steps in an incoming sales call for an internet sale of a vehicle. It includes gathering customer information like what type of vehicle they are interested in, current vehicle details, and setting up a test drive appointment. The representative would collect contact details, check availability of vehicles, and send a confirmation email to the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    216 views2 pages

    03 Incoming Sales Call

    Uploaded by

    FordBDC
    The document outlines the steps in an incoming sales call for an internet sale of a vehicle. It includes gathering customer information like what type of vehicle they are interested in, current vehicle details, and setting up a test drive appointment. The representative would collect contact details, check availability of vehicles, and send a confirmation email to the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Incoming Sales Call – Internet

    1. Introduce Good Morning/Afternoon, It’s a GREAT Day at ABC OEM...  This is ____________________ 
    Yourself with ABC OEM’s Internet Sales Dept., how may I help you?

    Customer response: ____________________________________________
    2.
    Acknowledge Thank You for calling!  So we can help you get all the information you need . . .
    Customer May I ask you a few questions?

    3. Interview Are you interested in NEW, USED or are you OPEN MINDED depending on the DEAL? ___________  

    Which equipment and options are most important to you?
                Cars                                 Options Desired:                            __                    
    __ 2 Door   __ 4 door         _________________________ 5 Speed __ Automatic  
    __ Cloth     __ Leather       _______________________ __ Sunroof  __ Power Package        
    4. Offer
    Alternatives Repeat back to confirm…

    5. Current If there was a similar vehicle with similar equipment, that was less expensive, would you want us 
    Vehicle to let you know about it?     _______YES          ________NO

    6. Likes and Are you  ____Adding?  Or  ____Replacing a vehicle?    What are you currently driving?    


    Dislikes
    Year _____ Make _____________ Model ________________________ Miles ________________

    7. Trade-In?
    So we can better understand what’s important to you, when you think about what you are driving now,

    What do you Like Best? _______________________________________________________ 
    8. Check
    Availability What would you Improve? ______________________________________________________

    9. Customer’s Will you consider trading it in?  _____YES  ______NO  ______Depends on Trade­in Value
    Phone & Name
    (IF YES: “In order to get you the most money, we’ll need to see it as soon as possible”)

    Let me check availability on (model of interest)______________________from our local and central 
    inventory, which should not take long….

    10. Get/Set What is your Home# _______________ Work#__________________ Cell#_____________________


    Appointment
    How do you spell your last name? ______________________ First name____________ 

    11. Validate To save some time, may I check if that vehicle is available right now?  


    Appointment IF YES: Please Hold (PAUSE)… (Look up how many of the model are in stock)
    IF NO: OK, I will call you back in a few minutes…
    12. Get Email
    13. General Availability looks good…  By the way, when was the last time you drove a (current year model of 
    Information interest)?  May I make a suggestion? We should arrange for you to come in and drive a (CYMOI)
    Manager: 
    IF YES: When is the best time for you to come in?
    ____________ 
    Today                      Tomorrow                                       Give name, direct number 
    Sales Consultant: 
    Morning                 Evening                                             and directions to dealership
    ____________ 6:15 6:45
    Great! We will see you on:___________________ @  _________________AM or PM
    We would like to send you a confirmation (IF NO: information) and Discount Voucher by email…

    What email address should we use? _______________________
    IF APPT.: If anything changes on our end, I will call and email to let you know…  If something should 
    change on your end, and, you are not going to make it, will you call or email to let me know?

    Name Entered into LMS:_____________________________________________________________

    Phone (h) ______________________ (w) _______________________ (C)_____________________

    Email Template Sent to Customer:______________________________________________________

    03

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