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    Introduction To ISO 9001-2015

    Uploaded by

    Usman Hamid
    This document provides an overview of Catalyic Consulting Pvt. Ltd., an ISO consulting firm based in Pakistan. It discusses their services in management systems consulting, training, and certification. They assist clients in implementing quality, information security, environmental, health and safety, and other standards. The document also briefly introduces ISO and some of its most common standards, including ISO 9001 for quality management systems. It describes the benefits organizations can achieve from implementing ISO-certified management systems, such as improved customer satisfaction, operational performance, and cost savings.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Introduction To ISO 9001-2015

    Uploaded by

    Usman Hamid
    1K views28 pages
    This document provides an overview of Catalyic Consulting Pvt. Ltd., an ISO consulting firm based in Pakistan. It discusses their services in management systems consulting, training, and certification. They assist clients in implementing quality, information security, environmental, health and safety, and other standards. The document also briefly introduces ISO and some of its most common standards, including ISO 9001 for quality management systems. It describes the benefits organizations can achieve from implementing ISO-certified management systems, such as improved customer satisfaction, operational performance, and cost savings.

    Original Description:

    Presentation on ISO 9001:2015

    Original Title

    Introduction to ISO 9001-2015

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    This document provides an overview of Catalyic Consulting Pvt. Ltd., an ISO consulting firm based in Pakistan. It discusses their services in management systems consulting, training, and certification. They assist clients in implementing quality, information security, environmental, health and safety, and other standards. The document also briefly introduces ISO and some of its most common standards, including ISO 9001 for quality management systems. It describes the benefits organizations can achieve from implementing ISO-certified management systems, such as improved customer satisfaction, operational performance, and cost savings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views28 pages

    Introduction To ISO 9001-2015

    Uploaded by

    Usman Hamid
    This document provides an overview of Catalyic Consulting Pvt. Ltd., an ISO consulting firm based in Pakistan. It discusses their services in management systems consulting, training, and certification. They assist clients in implementing quality, information security, environmental, health and safety, and other standards. The document also briefly introduces ISO and some of its most common standards, including ISO 9001 for quality management systems. It describes the benefits organizations can achieve from implementing ISO-certified management systems, such as improved customer satisfaction, operational performance, and cost savings.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 28

    Introduction

    to
    ISO 9001:2015
    By
    Usman Hamid

    Awards & Recognitions


    BEST IN SERVICE INNOVATION for
    providing ONE STOP SOLUTION for
    CMMI related services

    LARGEST IT CONSULTING
    COMPANY IN PAKISTAN

    Services
    CONSULTANCY
    TRAINING

    APPRAISALS

    PROJECT MANAGEMENT

    CORPORATE GOVERNANCE

    We enable organizations to continually


    improve their business performance and
    satisfy its stakeholders by assisting them in the
    following

    CMMI - Capability Maturity Model Integrated


    Quality Management System
    Information Security Management System
    Occupational Health and Safety Management
    System
    Environment Management System
    IT Infrastructure Library
    Business Continuity Management
    Disaster Recovery Management
    Risk Management
    Social Accountability Standard SA 8000

    Local Clients

    i ENGINEERING

    THE INFORMATION ENGINEERING COMPANY

    International Clients

    Current Partnerships & Alliances


    USA
    DUBAI

    PAK

    KSA

    Contact Details
    Address: 31 B 3, Gulberg III, Ali Zeb Road, Lahore.
    Telephone: +92-42-35772926-7
    Fax: +92-42-3577-2925
    Email: [email protected]
    Contact Person:

    Muhammad Bilal Islam


    Manager Marketing
    +92-321-4518529
    [email protected]

    For more about us

    Visit http://www.catalyic.com/
    or Follow us on

    Usman Hamid - 03314421517

    Senior Consultant, Lead Auditor, and Trainer


    Quality Management System(QMS)
    Information Security (ISMS)
    Environmental Management System (EMS)
    Occupational Health & Safety (OH&S)
    IT Services Management System (ITSM)
    Business Continuity Management System (BCMS)

    Brief Introduction

    What does ISO means?

    Greek Word
    Meaning Equal or Uniform

    Who is IOS and What Is ISO?


    The International Organization for
    Standardization (IOS) is a worldwide
    federation of national standards bodies.

    Working through Technical Committees, it has


    developed and published over 18,000 different
    ISO standards that are used internationally for
    subjects ranging from film speeds to wine
    glasses to quality management systems.
    The official purpose for the issuance of ISO
    Standards is to facilitate world trade through
    standardization.

    ISO 27001-2013
    Information Security
    Management System

    ISO 20000-1:2011
    Service Management

    Management
    Systems
    ISO 9001:
    2015
    Quality
    Management
    System

    ISO 31000 Risk


    Management

    ISO 22301
    Business Continuity
    Management

    Quality Management Systems (QMS)

    Quality = degree to which customer requirements


    have been met
    Management = coordinated activities to direct
    and control an organization
    System = set of interrelated or interacting
    elements
    Quality management system = a system to direct
    and control an organization with regard to quality
    Internationally acceptable standard for Quality is:
    ISO 9001:2015

    Benefits of ISO

    Benefits of the Management System

    There are obvious internal benefits


    Competitive Advantage
    Better employee engagement through training,
    communication and accountability
    Formalized & repeatable processes
    Accountability at all levels
    Ongoing internal and external audits ensure weaknesses
    are identified and improvements are completed
    Better governance and management of suppliers and
    outsourced processes
    More efficient ability to change

    Customer Benefits

    ISO 9001 certified companies queried


    75% improved their levels of customer
    satisfaction and loyalty
    75% booster their operational performance
    71% acquired new customers and retained
    existing ones.
    55% achieved cost savings

    Quality Principles

    Leadership
    Customer focus
    Process Approach
    Evidence based decision
    making
    Relationship
    management
    Improvement
    Engagement of people

    Understanding the Standards - PDCA

    Plan
    Do

    Act

    Check

    An ISO
    Management System

    Elements of a Management System


    Management Commitment

    Top management shall.


    Participation in Management Reviews
    Provide input for continuous improvement
    Accountable for resource management

    Resource Management

    Identification of resources including human, technical,


    information and financial
    Identification of roles, accountability and
    responsibility (RACI)
    Competence, awareness & training

    Elements of a Management System


    Management Reviews

    Required inputs including reviews of audits, customer


    feedback, performance measurements, improvements,
    changes
    Required outputs including actions recorded for
    improvements, documented improvements and the
    effectiveness of those improvements, additional followthrough of actions identified such as resource needs or
    completion of changes identified

    Document & Records Control

    Documented procedure for creating, approving,


    maintaining, protecting archiving and destroying
    documents & records
    Identifying documents of external origin

    Elements of a Management System


    Internal Audit

    Document an audit plan


    Identify internal auditors, hire or train
    Document outputs and act upon findings
    Timely reporting

    Continual Improvement

    Organization shall continually improve the effectiveness of the


    management system through the use of the policy, objectives,
    audit results, analysis of data, corrective and preventive actions
    and management review
    Corrective/Preventive Actions recorded, planned and updated
    timely
    Good Root Cause methodology
    Review of effectiveness of actions taken

    The Way Forward

    From here to getting certified

    THANK
    YOU FOR
    YOUR
    TIME

    Catalyic Consulting Pvt. Ltd.


    http://www.catalyic.com/
    [email protected]

    Follow us on

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