Customize Sending Services Sessions Via E-Mail

Customize sending
Service Sessions
via E-Mail
Product Management SAP Solution
Manager,
SAP AG
SAP AG 2005
BACKGROUND: Automatic E-Mail Transmission

As a function of Solution Monitoring customers can customize the
SAP Solution Manager to automatically send service reports to
responsible staff as an e-mail, for example:
SERVICE REPORTS
SAP EarlyWatch Alert

SAP Service Level Reporting
Recipients are valid e-mail addresses and entered globally for an

entire solution.
RECIPIENTS
Distribution lists
Single recipients, for example system responsibles, managers, support
members
SAP AG 2006
BACKGROUND: Disadvantages of E-Mail of Service Reports

For large customers with multiple systems in each solution this creates:
Extensive e-mail traffic
due to individual
service reports sent
to multiple recipients
SAP Solution
Manager
SAP
Service
Reports
In-box overflow
with information
from an unrelated
business or IT area
Authorization problems
DSAG (German User Group)

requested a filter for e-mails
of service reports
SAP AG 2006
Without Filter, all IT staff receives

all service reports
NEW BAdI / Implementation Spot: Filter E-Mail for Service

Reports
New BAdI filters e-mails of service reports before sending
After each service report is generated, the SAP Solution Manager:
SAP Solution
Manager
Verifies the e-mail addresses

for authorization to
receive the service report
(for example, as maintained in
a white list created by customer)
SAP
Service
Reports
Filters the service reports

Sends service reports only
to the correct e-mail recipients
The e-mail recipient only receives

the service reports for the systems
for which he/she is responsible
and/or authorized to receive.
SAP AG 2006
With filter, individual persons receive reports

corresponding to their area of responsiblity
SETTING Up E-Mail Filter: Two IMG Activities

SAP Solution Manager Implementation Guide
SAP Solution Manager

-> Scenario-Specific Settings
->Operations
-> Sending Service Reports
by Internet E-Mail
-> E-Mail Filter (Maintenance)
SAP AG 2006
SETTING Up E-Mail Filter: IMG Activities (2)

1. IMG Activity: Map Systems to E-Mail Addresses
Enter table name DSWP_SYS_EMAIL
In the next screen, create new entries:
Select the relevant SAP Solution Manager Solution
Select a system
Enter an e-mail address
Result: Recipient only receives defined service reports for this system.
In this example:
EWA reports for system PRD will only
be sent to [email protected]
Reports for system XYZ will only be
sent to [email protected]
SAP AG 2006
SETTING Up E-Mail Filter: IMG Activity (3)

2. IMG Activity: BAdI EWA E-Mail Filter
Activate BAdI DSWP_EWA_EMAILFILTER_BADI_IMPL
SAP AG 2006
CUSTOM BAdI Implementation 1
Select Create Implementation
SAP AG 2006
In the field Enhancement Implementation, enter a <name>

In the field Short Text, enter a <descriptive text>
SAP AG 2006
Enter name for BAdI implementation
SAP AG 2006
Select Implementing Class
SAP AG 2006
Enter name for Implementing class and select Change Class
SAP AG 2006
Enter source code in method
SAP AG 2006

EXAMPLE SOURCE CODE AS TEXT:
METHODif_dswp_ewa_emailfilter~filter_email_addresses.
*Example1:replacestandardemailsubjectfieldwithcustomsubject:
DATA:lv_email_subjectTYPEstring.
lv_email_subject='ExampleEWAtitleforsystem&1rating&
2'(001).
REPLACE'&1'INlv_email_subjectWITHi_dmd_system_id.
REPLACE'&2'INlv_email_subjectWITHi_rating_text.
ch_subject_text=lv_email_subject.
ENDMETHOD.
Result: E-Mail has following subject:

Example EWA title for system XYZ rating Noncritical (Green)
SAP AG 2006
BENEFITS
REDUCED TOTAL COST OF OWNERSHIP
SAP Solution
Manager
SAP
Service
Reports
Reduced storage requirements for

mail volume
Reduced time for administering
irrelevant e-mails
Reduced cost of operations
Improved IT-staff productivity
Included in SAP standard
maintenance
SATISFACTION
Improved communication between

SAP and customers
Improved employee satisfaction
Improved focus on EWA or SLR
reports and thus improved system
administration
SAP AG 2006
TECHNICAL Prerequisites
MINIMUM REQUIREMENTS
SAP SOLUTION MANAGER 4.0

SUPPORT PACKAGE 08
SAP Solution Manager Implementation Guide (IMG) Activity Automatic E-mailing
of Reports must be complete
SAP AG 2006
COPYRIGHT 2006 SAP AG. All Rights Reserved

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SAP AG 2006

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BACKGROUND: Automatic E-Mail Transmission

SAP EarlyWatch Alert

Recipients are valid e-mail addresses and entered globally for an

BACKGROUND: Disadvantages of E-Mail of Service Reports

DSAG (German User Group)

Without Filter, all IT staff receives

NEW BAdI / Implementation Spot: Filter E-Mail for Service

Verifies the e-mail addresses

Filters the service reports

The e-mail recipient only receives

With filter, individual persons receive reports

SETTING Up E-Mail Filter: Two IMG Activities

SAP Solution Manager

SETTING Up E-Mail Filter: IMG Activities (2)

Select the relevant SAP Solution Manager Solution

Enter an e-mail address

SETTING Up E-Mail Filter: IMG Activity (3)

Activate BAdI DSWP_EWA_EMAILFILTER_BADI_IMPL

CUSTOM BAdI Implementation 1

Select Create Implementation

CUSTOM BAdI Implementation 2

In the field Enhancement Implementation, enter a <name>

CUSTOM BAdI Implementation 3

Enter name for BAdI implementation

CUSTOM BAdI Implementation 4

Select Implementing Class

CUSTOM BAdI Implementation 5

Enter name for Implementing class and select Change Class

CUSTOM BAdI Implementation 6

Enter source code in method

CUSTOM BAdI Implementation 7

Result: E-Mail has following subject:

Reduced storage requirements for

Improved communication between

SAP SOLUTION MANAGER 4.0

COPYRIGHT 2006 SAP AG. All Rights Reserved

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