HP Photosmart C5100 All-in-One Series: Basics Guide
HP Photosmart C5100 All-in-One Series: Basics Guide
HP Photosmart C5100 All-in-One Series: Basics Guide
Basics Guide
Basics Guide
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Contents
1
HP All-in-One overview.........................................................................................2
The HP All-in-One at a glance.................................................................................2
Control panel features.............................................................................................4
Use the HP Photosmart software............................................................................5
Find more information..............................................................................................6
Access the onscreen Help.......................................................................................6
Finish setting up networking....................................................................................7
Load originals and load paper...............................................................................10
Avoid paper jams...................................................................................................12
Make a copy..........................................................................................................12
Scan an image.......................................................................................................13
Print 10 x 15 cm (4 x 6 inch) photos......................................................................15
Print from a software application...........................................................................16
Replace the ink cartridges.....................................................................................18
Clean the HP All-in-One........................................................................................20
2 Troubleshooting and support............................................................................22
Uninstall and reinstall the software........................................................................22
Hardware setup troubleshooting...........................................................................23
Network troubleshooting........................................................................................25
Clear paper jams...................................................................................................28
Ink cartridge messages.........................................................................................28
Support process....................................................................................................33
HP support by phone.............................................................................................33
Additional warranty options...................................................................................34
3 Technical information.........................................................................................35
System requirements.............................................................................................35
Paper specifications..............................................................................................35
Print specifications.................................................................................................35
Copy specifications................................................................................................36
Scan specifications................................................................................................36
Physical specifications...........................................................................................36
Power specifications..............................................................................................36
Environmental specifications.................................................................................36
Acoustic information..............................................................................................36
Environmental product stewardship program........................................................36
Regulatory notices.................................................................................................37
Ink cartridge warranty information.........................................................................37
Warranty................................................................................................................38
Index............................................................................................................................39
Basics Guide
HP All-in-One overview
HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,
scanning documents, or printing photos from a memory card. You can access many
HP All-in-One functions directly from the control panel, without turning on your computer.
Note This guide introduces basic operations and troubleshooting, as well as
providing information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use
of the HP Photosmart software that came with the HP All-in-One. For more
information, see Access the onscreen Help.
Print photos
The HP All-in-One is equipped with memory card slots which enable you to insert a
memory card and begin printing or editing photos without uploading your photos to a
computer first. Additionally, if the HP All-in-One is connected to a computer with a USB
cable, you can also transfer your photos to the computer to print, edit, or share.
Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
Copy
The HP All-in-One enables you to produce high-quality color and black-and-white copies
on a variety of paper types. You can enlarge or reduce the size of an original to fit a
specific paper size, adjust the darkness of the copy, and use special features to make
high-quality copies of photos, including borderless copies.
Scan
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles and text documents)
on the HP All-in-One.
Description
Control panel
Photo tray
10
11
12
Glass
13
Lid backing
Label
Description
Ethernet port
USB port
Power connection*
Rear door
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Label
HP All-in-One overview
Chapter 1
Label
Color graphics display (also referred to as the display): Shows menus, photos, and
messages. The display can be pulled up and angled for better viewing.
Cancel: Stops the current operation and returns to the main screen.
Attention light: Indicates a problem occurred. See the display for more information.
Setup: Presents the Setup Menu for generating reports, changing fax and network
settings, and accessing tools and preferences.
Help: Opens the Help Menu on the display where you can select a topic to learn
more about it. Depending on the topic you select, the topic will appear on your display
or on your computer screen.
10
Photo Fix: Automatically adjusts a photo for viewing or printing when turned on.
Features include color effects, photo brightness, frames, and red-eye removal.
Press Photo Fix to turn the feature off and on. By default, this feature is turned on.
11
(continued)
12
Print Photos: Prints the photos selected on your memory card. If no photos are
currently selected, the HP All-in-One prints the photo currently showing on the
display. From the idle state, pressing the Print Photos button launches the
Photosmart Express menu.
13
Scan Menu: Opens the Scan Menu where you can select a destination for your
scan.
14
Start Scan: From the idle state, pressing the Start Scan button opens the Scan
Menu where you can choose a destination for your scan. If you are already in the
Scan Menu, it sends the scan job to the highlighted destination.
15
Copy Menu: Selects copy options, such as number of copies, paper size, and paper
type.
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17
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On: Turns the HP All-in-One on or off. When the HP All-in-One is off, a minimal
amount of power is still supplied to the device. To completely remove power, turn the
HP All-in-One off, and then unplug the power cord.
19
Zoom Out: Zooms out to show more of a photo or multiple photos at the same time
on the display.
20
Zoom In: Zooms in to enlarge the image on the display. You can also use this button
to adjust the crop box when printing.
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22
Direction pad: Allows you to navigate through menu options by pressing the up, down,
left, or right arrow buttons.
HP All-in-One overview
Label
If you are zooming in on a photo, you can also use the arrow buttons to pan around
the photo and select a different area to print.
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HP All-in-One overview
Chapter 1
Setup Guide
The Setup Guide provides instructions for setting up your HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the
Setup Guide, or see Troubleshooting and support in this guide.
HP Photosmart Software Tour (Windows)
The HP Photosmart Software Tour is a fun, interactive way to get a brief overview
of the software included with your HP All-in-One. You'll learn how the software you
installed with your HP All-in-One can help you edit, organize, and print your photos.
Onscreen Help
The onscreen Help provides detailed instructions on features of your HP All-in-One
that are not described in this Basics Guide, including features that are only available
using the software you installed with your HP All-in-One.
For more information, see Access the onscreen Help.
Help from your device
Help is available from your device and contains additional information on select
topics.
To access help from the control panel, press the Help button.
Readme
The Readme file contains the most recent information which might be not be found
in other publications. Install the software to access the Readme file.
www.hp.com/support
If you have Internet access, you can get help and support from the HP website. This
website offers technical support, drivers, supplies, and ordering information.
This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
A functional Ethernet network that includes a router, switch, or hub with an Ethernet
ports.
CAT-5 Ethernet cable.
Although standard Ethernet cables look similar to standard telephone cables, they
are not interchangeable. There is a different number of wires in each one, and each
has a different connector. An Ethernet cable connector (also called an RJ-45
connector) is wider and thicker and always has 8 contacts on the end. A phone
connector has between 2 and 6 contacts.
A desktop computer or laptop with an Ethernet connection.
Note The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet
networks. If you are purchasing, or have purchased, a network interface card
(NIC), make sure it can operate at either speed.
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Chapter 1
HP All-in-One overview
2.
Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One.
3.
Connect the other end of the Ethernet cable to an available port on your Ethernet
router or switch.
4.
Once you have connected the HP All-in-One to the network, install the software.
4.
5.
6.
7.
8.
9.
The Notice about Firewalls means that the Microsoft Internet Connection
Firewall or Windows Firewall is enabled. Click Next to allow the Setup program
to open the necessary ports and continue with the installation. If a Windows
Security Alert appears for a program published by Hewlett-Packard, please
unblock this program.
On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the HP All-inOne on the network.
On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP All-in-One you want to connect.
To see the device settings on the HP All-in-One, print the network configuration
page.
If the device description is correct, select Yes, install this printer.
At the prompt, restart your computer to finish the installation process.
When you have finished installing the software, the HP All-in-One is ready for use.
If you disabled a firewall or virus detection software on your computer, make sure
to enable it again.
To test your network connection, go to your computer and print a self-test report to
the HP All-in-One.
Basics Guide
HP All-in-One overview
HP All-in-One overview
Chapter 1
6.
7.
Follow the onscreen instructions to complete all the installation steps, including
the Setup Assistant.
When you have finished installing the software, the HP All-in-One is ready for use.
To test your network connection, go to your Mac and print a self-test report to the
HP All-in-One.
3.
2.
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Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
Insert the stack of paper into the input tray with the short edge forward and the print
side down. Slide the stack of paper forward until it stops.
Tip If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
4.
Slide the paper-width and paper-length guides inward until they stop at the edges
of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
5.
6.
Note When you use legal-size paper, leave the tray extender closed.
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HP All-in-One overview
3.
Chapter 1
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2.
3.
4.
Insert the stack of photo paper into the photo tray with the short edge forward and
the print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that
the tabs are closest to you.
Slide the paper-length and paper-width guides inward against the stack of photo
paper until the guides stop.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Push in the photo tray, and then lower the output tray.
Make a copy
You can make quality copies from the control panel.
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Scan an image
You can start a scan from your computer or from the HP All-in-One. This section explains
how to scan from the control panel of the HP All-in-One only.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must
also be installed and running on your computer prior to scanning.
On a Windows computer, look for the HP Digital Imaging Monitor icon in the
Windows system tray (at the lower right side of the screen, near the time) to verify
the software is running.
Note Closing the HP Digital Imaging Monitor icon in the Windows system
tray can cause the HP All-in-One to lose some of its scan functionality. If this
happens, you can restore full functionality by restarting your computer or by
starting the HP Photosmart Software.
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HP All-in-One overview
Chapter 1
HP All-in-One overview
b.
c.
d.
e.
f.
to highlight Edit
Print Preview
Print Now
Prints your photo with the size and layout you selected.
To scan to a computer
1. Load your original print side down in the right front corner of the glass.
2. Press Scan Menu.
3. Press to highlight Scan to Computer, and then press OK.
4. If the HP All-in-One is connected to one or more computers on a network, do the
following:
a. Press OK to select Select Computer.
A list of the computers connected to the HP All-in-One appears on the display.
Note The Select Computer menu might list computers with a USB
connection in addition to those connected through the network.
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5.
6.
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HP All-in-One overview
b.
Chapter 1
HP All-in-One overview
2.
3.
4.
5.
6.
Press OK to select 4 x 6.
Press or to highlight a paper size, and then press OK.
The following options are available:
Print one 10 x 15 cm (4 x 6 inch) borderless photo on each sheet of 10 x 15 cm
(4 x 6 inch) photo paper
Print up to three 10 x 15 cm (4 x 6 inch) photos with borders on a full-size sheet
of paper
When you press OK, the selected photo reappears.
7. (Optional) Press and to select additional photos to print, or press OK to display
the selection menu and change the print settings. For information on these options,
see the onscreen Help that came with the HP All-in-One.
8. When you are done changing print settings and selecting photos, press OK to
display the selection menu.
9. Press to highlight Done Selecting, and then press OK.
The Print Summary screen appears.
10. Press or to highlight one of the following options, and then press OK.
Print Options
Print Preview
Displays a preview of what your printed page will look like. This
enables you to verify your settings before printing and wasting
paper and ink on potential mistakes.
Print Now
Prints your photos with the size and layout you selected.
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Note When printing a photo, you must select options for the correct paper
type and photo enhancement.
5.
Select the appropriate options for your print job by using the features available in
the Advanced, Printing Shortcuts, Features, and Color tabs.
Tip You can easily select the appropriate options for your print job by
choosing one of the predefined print tasks on the Printing Shortcuts tab.
Click a type of print task in the Printing Shortcuts list. The default settings
for that type of print task are set and summarized on the Printing
Shortcuts tab. If necessary, you can adjust the settings here and save your
custom settings as a new printing shortcut. To save a custom printing
shortcut, select the shortcut and click Save. To delete a shortcut, select the
shortcut and click Delete.
6.
7.
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HP All-in-One overview
HP All-in-One overview
Chapter 1
3.
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Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One,
and then lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
Pull the ink cartridge toward you out of its slot to remove it.
HP All-in-One overview
4.
Tip You can recycle low or empty ink cartridges. The HP Inkjet Supplies
Recycling Program is available in many countries/regions, and lets you
recycle used ink cartridges free of charge. For more information, go to the
following Web
site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html
5.
Remove the new ink cartridge from its packaging, and then, holding it by the handle,
slide the ink cartridge into the empty slot.
Make sure that you insert the ink cartridge into the slot that has the same shaped
icon and color as the one you are installing.
6.
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Chapter 1
HP All-in-One overview
7.
8.
Repeat steps 2 through 5 for each ink cartridge you are replacing.
Close the ink cartridge door.
Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
Turn on the HP All-in-One.
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4.
If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
Caution Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device.
5.
Basics Guide
21
HP All-in-One overview
3.
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
This chapter also provides warranty and support information. For support contact information, see
the inside back cover of this guide.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the software
installation screen.
Insert the HP All-in-One CD-ROM into your computers CD-ROM drive and then start the Setup
program.
Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
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To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan
Document), the software has been properly installed.
To uninstall from a Mac and then reinstall
1.
2.
3.
4.
5.
Make sure the power cord is firmly connected to both the HP All-in-One and the power
adaptor. Plug the power cord into a grounded power outlet, surge protector, or power
strip.
Power connection
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Allin-One directly into a grounded power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then there might be a problem with the power outlet.
Basics Guide
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6.
7.
Chapter 2
Solution The HP All-in-One might not respond if you press the On button too quickly. Press
the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press
the On button again during this time, you might turn the device off.
Warning If the HP All-in-One still does not turn on, it might have a mechanical failure.
Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with my
computer
Cause The USB cable was connected before the software was installed. Connecting the
USB cable before prompted can cause errors.
Solution You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port
on the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The display shows the wrong language
Solution You can change the language settings at any time from the Preferences menu.
To set your language and country/region
1.
2.
3.
4.
5.
24
Press Setup.
Press
to highlight Preferences, and then press OK.
Press
to highlight Set Language, and then press OK.
Press
to scroll through the languages. When the language you want to use appears,
press OK.
to highlight Yes or No, and then press OK.
When prompted, press
6.
7.
8.
Press
to highlight Set Country/Region, and then press OK.
Press to scroll through the countries/regions. When the country/region you want to use
appears, press OK.
to highlight Yes or No, and then press OK.
When prompted, press
I received a message on the display about a paper jam or a blocked print head assembly
Solution If either a paper jam or blocked print head assembly error message appears on the
display, there might be some packing material inside the HP All-in-One. Open the ink cartridge
door, and check for obstructions in the device. Remove any packing materials or other
obstructions.
The HP All-in-One does not print
Cause The HP All-in-One and computer are not communicating with each other.
Solution Check the connection between the HP All-in-One and computer.
Cause There might be a problem with one or more of the ink cartridges.
Solution Check that the ink cartridges are installed properly and have ink.
Cause The HP All-in-One might not be turned on.
Solution Look at the display on the HP All-in-One. If the display is blank and the On button
is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-inOne.
Cause The HP All-in-One might be out of paper.
Solution Load paper in the input tray.
Network troubleshooting
This section contains network troubleshooting information for the HP All-in-One. Specific information
is provided for installation and configuration issues.
Basics Guide
25
Chapter 2
The computer is unable to discover the HP All-in-One
Cause Cables are not connected properly.
Solution Check the following cables to ensure they are connected properly.
Cause Your Local Area Network card (LAN card) is not set up properly.
Solution Make sure that your LAN card is set up properly.
Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack
on the back of the HP All-in-One. The lights indicate the following:
a.
b.
Top light: If this light is a solid green, the device is properly connected to the network,
and communications have been established. If the top light is off, there is no network
connection.
Bottom light: This yellow light flashes when data is being sent or received by the
device over the network.
Check the cable connections from the HP All-in-One to your gateway, router, or hub to
ensure connections are secure.
If the connections are secure, turn off the power on the HP All-in-One, and then turn it on
again. Press the On button on the control panel to turn the HP All-in-One off, and press
it again to turn the device on. Also, turn off the power on your router or hub, and then turn
it on again.
26
2.
3.
If the connections are secure, turn off the power on the HP All-in-One, and then turn it on
again. Press the On button on the control panel to turn the HP All-in-One off, and press
it again to turn the device on. Also, turn off the power on your router or hub, and then turn
it on again.
Check the cable connections from the HP All-in-One to your gateway, router, or hub to
ensure connections are secure.
Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.
Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is
defective.
Solution Try reinserting the cables. Or, if necessary, try a different cable.
Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.
Solution This indicates that the HP All-in-One is not connected properly to the network.
Check the following:
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27
Chapter 2
I am using a cable modem without a router and I do not have IP addresses
Cause If you have a computer with a cable modem, a separate Local Area Network (LAN)
for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses
to the other computers and to the HP All-in-One.
Solution
To obtain an IP address for the computer with the cable modem
Your Internet Service Provider (ISP) assigns either a static or dynamic IP address to the
computer with the cable modem.
Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One.
Do not assign a static IP address.
3.
4.
5.
Replace the rear door. Gently push the door forward until it snaps into place.
Turn on the HP All-in-One, and then press OK to continue the current job.
Calibration error
Cannot print
The following ink cartridges cannot be used after device initialization and must be replaced
28
Cannot print
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are replaced. All
printing will stop.
For more information, see:
Replace the ink cartridges
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone firsttime setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-inOne. To find out the reorder number for all the ink cartridges that the HP All-in-One supports,
see the printed documentation that came with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Cause The ink cartridge(s) are not intended for use in this device.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
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Calibration error
Cause An incorrect type of paper is loaded in the input tray.
Solution If you have color or photo paper loaded in the input tray when the printer aligns,
the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and
then press OK on the control panel.
Chapter 2
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Non-HP ink
Cause The HP All-in-One detected non-HP ink.
Solution Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are
designed and tested with HP printers to help you easily produce great results, time after time.
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or
repairs required as a result of printer failure or damage attributable to the use of nonHP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
30
www.hp.com/go/anticounterfeit
For more information, see:
Replace the ink cartridges
Open the ink cartridge door by lifting from the front center of the device, until the door
locks into place.
2.
Remove any objects that are blocking the print head assembly, including any packing
materials.
Turn the HP All-in-One off, then turn it on again.
Close the ink cartridge door.
3.
4.
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31
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or
repairs required as a result of printer failure or damage attributable to the use of nonHP ink will not be covered under warranty.
Chapter 2
Solution If you have color or photo paper loaded in the input tray when you align the printer,
the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again. If the alignment fails again, you might have a defective sensor.
Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Ink cartridge is missing, incorrectly installed, or not intended for your device
Cause One or more ink cartridges are missing.
Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and
locked in place.
Cause One or more of the ink cartridges are not installed or are installed incorrectly.
Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and
locked in place. If the problem persists, clean the copper-colored contacts of the print
cartridges.
Cause The ink cartridge is defective or not intended for use in this device.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
32
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Cause The wrong ink cartridge(s) are installed.
Solution The first time you set up and use the HP All-in-One, make sure to install the ink
cartridges that were shipped with your device. The ink in these ink cartridges is specially
formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were
shipped with the HP All-in-One.
For more information, see:
Support process
If you have a problem, follow these steps:
1.
2.
3.
HP support by phone
For a list of support phone numbers, see the inside back cover of this guide.
Placing a call
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
Basics Guide
33
Chapter 2
Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
Extended service plans are available for the HP All-in-One at additional costs. Go
to www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
34
Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Paper specifications
This section contains information about paper tray capacities and paper sizes.
Paper tray*
Output tray
Photo tray*
Plain paper
20 to 24 lb. (75 to
90 gsm)
n/a
Legal paper
20 to 24 lb. (75 to
90 gsm)
n/a
Cards
Up to 40
25
Up to 20
Envelopes
20 to 24 lb. (75 to
90 gsm)
Up to 10
10
n/a
Transparency film
N/A
Up to 30
15 or fewer
n/a
Labels
N/A
Up to 30
25
n/a
145 lb.
Up to 30
25
Up to 20
N/A
Up to 30
10
n/a
Technical information
Type
(236 gsm)
Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Maximum capacity.
Paper sizes
For a complete list of supported media sizes, see the printer software.
Print specifications
Basics Guide
35
Chapter 3
Copy specifications
Scan specifications
Technical information
Physical specifications
Specification
Height
Width
Depth
Weight
Power specifications
Environmental specifications
Acoustic information
If you have Internet access, you can get acoustic information from the HP website. Go
to: www.hp.com/support.
36
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For
a complete listing of regulatory notices, see the onscreen Help.
Technical information
Basics Guide
37
Chapter 3
Technical information
Warranty
38
Index
environmental
specifications 36
Symbols/Numerics
10 x 15 cm photo paper
specifications 35
A
after the support period 34
B
blocked print head 25
buttons, control panel 4
C
cancel
button 4
CAT-5 Ethernet cable 7
clean
exterior 21
glass 20
lid backing 20
color graphics display 4
connect
wired network (Ethernet) 7
connection problems
HP All-in-One does not turn
on 23
control panel
buttons 4
features 4
copy
make a copy 12
specifications 36
customer support
warranty 34
D
damaged, ink cartridge 29
direction pad 5
display
change language 24
change measurements 25
E
envelopes
specifications 35
environment
Environmental product
stewardship program
36
Basics Guide
G
glass
clean 20
H
help
use onscreen Help 6
Hewlett-Packard Company
notices 2
N
network
finish setup
O
OK button 5
on button 5
I
ink
empty 30
replace soon 32
ink cartridges
damaged 29
empty 30
error message 32
error messages 28
expired 30
HP ink depleted 31
incorrect 29, 32
missing 29
non-HP ink 30
replace 18
replace soon 32
troubleshoot 25
J
jams, paper
12, 25
L
labels
specifications
legal paper
specifications
letter paper
specifications
lid backing, clean
35
35
35
20
M
maintenance
clean exterior 21
clean glass 20
P
paper
jams 12, 25, 28
paper sizes 35
specifications 35
paper tray capacities 35
phone support 33
phone support period
period for support 33
photo paper
specifications 35
Photosmart Express 4
physical specifications 36
power specifications 36
print
from software application
16
specifications 35
print head
failure 31
stalled 31
print head, blocked 25
printer found screen,
Windows 9
R
regulatory notices
regulatory model
identification number
37
39
reinstall software 22
replace ink cartridges 18
right arrow 4
RJ-45 plug 7
rotate button 4
router 7
S
scan
button 5
documents 13
photos 13
scan specifications 36
scan glass
clean 20
security
network, WEP key 8
setup
button 4
software application, print
from 16
software installation
reinstall 22
uninstall 22
specifications. See technical
information
start copy black 5
start copy color 5
support process 33
system requirements 35
network setup 25
printer alignment 25
USB cable 24
troubleshooting
No TCP/IP 26
Printer not Found 26
unable to discover device
26
using a cable modem
without a router 28
U
uninstall software 22
USB cable installation 24
W
warranty 34
wireless router
Z
zoom
button
T
technical information
copy specifications 36
environmental
specifications 36
paper sizes 35
paper specifications 35
paper tray capacities 35
physical specifications 36
power specifications 36
print specifications 35
scan specifications 36
system requirements 35
weight 36
transparencies
specifications 35
troubleshoot
blocked print head 25
hardware installation 23
incorrect measurements
25
jams, paper 12, 25
language, display 24
40
www.hp.com/support
61 56 45 43
Argentina (Buenos Aires)
Argentina
Australia
Australia
(out-of-warranty)
sterreich
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Belgi
Belgique
Brasil (Sao Paulo)
Brasil
Canada (Mississauga
Area)
Canada
Central America &
The Caribbean
Chile
Colombia (Bogota)
Colombia
Costa Rica
esk republika
Danmark
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Ecuador (Pacifitel)
(02) 6910602
El Salvador
Espaa
France
Deutschland
Guatemala
Magyarorszg
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Indonesia
Ireland
1-700-503-048
Italia
Jamaica
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1300 721 147
1902 910 910
Luxembourg
Luxemburg
+ 43 1 86332 1000
0810-0010000
(Inland)
Malaysia
Mexico (Mexico City)
Mexico
22 404747
Nederland
New Zealand
Nigeria
Norge
Panama
Paraguay
Per
Philippines
Polska
Portugal
Puerto Rico
Repblica Dominicana
Romnia
()
()
800 897 1415
Singapore
Slovensko
South Africa
(international)
South Africa (RSA)
Rest of West Africa
Suomi
Sverige
Switzerland
71 89 12 22
Trinidad & Tobago
Trkiye
600 54 47 47
United Kingdom
United States
Uruguay
Venezuela (Caracas)
Venezuela
Vit Nam
03-3335-9800
1588-3003
900 40 006
900 40 007
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1800 1441 0094
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