Think Like A Freak
Think Like A Freak
Think Like A Freak
If you follow the communal incentive trying to win the game for your nation even t
hough you risk looking personally foolish you will kick toward the center.
Sometimes in life, going straight up the middle is the boldest move of all.
Our thinking is inspired by what is known as the economic approach. That doesn t m
ean focusing on the economy far from it. The economic approach is both broader and s
impler than that. It relies on data, rather than hunch or ideology, to understan
d how the world works, to learn how incentives succeed (or fail), how resources
get allocated, and what sort of obstacles prevent people from getting those reso
urces, whether they are concrete (like food and transportation) or more aspirati
onal (like education and love).
There is nothing magical about this way of thinking. It usually traffics in the
obvious and places a huge premium on common sense. So here s the bad news: if you
come to this book hoping for the equivalent of a magician spilling his secrets,
you may be disappointed. But there s good news too: thinking like a Freak is simpl
e enough that anyone can do it. What s perplexing is that so few people do.
When was the last time you sat for an hour of pure, unadulterated thinking? you re
like most people, it s been a while.
Few people think more than two or three times a year, Shaw reportedly said. I have
made an international reputation for myself by thinking once or twice a week.
Fixing a huge problem like runaway health-care costs is about a thousand times h
arder than, say, figuring out how to take a penalty kick. (That s why, as we argue
in Chapter 5, you should focus on small problems whenever possible.) We also co
uld have profited from knowing then what we know now about persuading people who
don t want to be persuaded (which we cover in Chapter 8).
They told us about a summer intern who was supposed to call in the Sunday ad buy
s for the Pittsburgh newspapers. For whatever reason, he botched his assignment
and failed to make the calls. So for the entire summer, the company ran no newsp
aper ads in a large chunk of Pittsburgh. Yeah, one executive said, we almost got fi
red for that one. So what happened, we asked, to the company s Pittsburgh sales tha
t summer?
One reason is tradition. In our experience, many institutions are used to making
decisions based on some murky blend of gut instinct, moral compass, and whateve
r the previous decision maker did.
But even if this goes poorly if your boss sneers at your ignorance or you can t figu
re out the answer no matter how hard you try there is another, more strategic bene
fit to occasionally saying I don t know. Let s say you ve already done that on a few occ
asions. The next time you re in a real jam, facing an important question that you
just can t answer, go ahead and make up something and everyone will believe you, bec
ause you re the guy who all those other times was crazy enough to admit you didn t k
now the answer. After all, just because you re at the office is no reason to stop
thinking.
A second reason is lack of expertise: while it isn t hard to run a simple experime
nt, most people have never been taught to do so and may therefore be intimidated
.
But there is a third, grimmer explanation for this general reluctance toward exp
erimentation: it requires someone to say I don t know. Why mess with an experiment w
hen you think you already know the answer? Rather than waste time, you can just
rush off and bankroll the project or pass the law without having to worry about
silly details like whether or not it ll work.
If, however, you re willing to think like a Freak and admit what you don t know, you
will see there is practically no limit to the power of a good randomized experi
ment.
3. What s Your Problem?
But a mountain of recent evidence suggests that teacher skill has less influence
on a student s performance than a completely different set of factors: namely, ho
w much kids have learned from their parents, how hard they work at home, and whe
ther the parents have instilled an appetite for education. If these home-based i
nputs are lacking, there is only so much a school can do.
When you ask the question differently, you look for answers in different places.
So maybe, when we talk about why American kids aren t doing so well, we should be
talking less about schools and more about parents.
Here is the broader point: whatever problem you re trying to solve, make sure you re
not just attacking the noisy part of the problem that happens to capture your a
ttention. Before spending all your time and resources, it s incredibly important t
o properly define the problem or, better yet, redefine the problem.
What question were his competitors asking? It was essentially:
How do I eat more hot dogs? Kobayashi asked a different question: How do I make
he says,
we call it a
transpoosion.
1.Figure out what people really care about, not what they say they care about.
2.Incentivize them on the dimensions that are valuable to them but cheap for you t
o provide.
3.Pay attention to how people respond; if their response surprises or frustrates y
ou, learn from it and try something different.
4.Whenever possible, create incentives that switch the frame from adversarial to c
ooperative.
5.Never, ever think that people will do something just because it is the right thing
to do.
6.Know that some people will do everything they can to game the system, finding wa
ys to win that you never could have imagined. If only to keep yourself sane, try
to applaud their ingenuity rather than curse their greed.
King Solomon
David Lee Roth - M&M
medival priest
zappos
Nigerian Scammer
mass
It encouraged them to, in the words of King Solomon, ambush only themselves.