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    CV Leoncie For Hotel

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    yohanize
    Victoria Morokhovets' CV summarizes her personal details, professional profile, education history, skills, languages, employment history and references. She has over 10 years of experience in customer service roles such as receptionist and senior receptionist on cruise ships. She is currently pursuing a degree from Mount Kenya University and is proficient in English, French, and Kinyarwanda.

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    CV Leoncie For Hotel

    Uploaded by

    yohanize
    77 views2 pages
    Victoria Morokhovets' CV summarizes her personal details, professional profile, education history, skills, languages, employment history and references. She has over 10 years of experience in customer service roles such as receptionist and senior receptionist on cruise ships. She is currently pursuing a degree from Mount Kenya University and is proficient in English, French, and Kinyarwanda.

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    CV for application to a hotel receptionist and Guest relations

    Original Title

    Cv Leoncie for hotel

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    Victoria Morokhovets' CV summarizes her personal details, professional profile, education history, skills, languages, employment history and references. She has over 10 years of experience in customer service roles such as receptionist and senior receptionist on cruise ships. She is currently pursuing a degree from Mount Kenya University and is proficient in English, French, and Kinyarwanda.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    77 views2 pages

    CV Leoncie For Hotel

    Uploaded by

    yohanize
    Victoria Morokhovets' CV summarizes her personal details, professional profile, education history, skills, languages, employment history and references. She has over 10 years of experience in customer service roles such as receptionist and senior receptionist on cruise ships. She is currently pursuing a degree from Mount Kenya University and is proficient in English, French, and Kinyarwanda.

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    CURRICULUM VITAE

    VICTORIA MOROKHOVETS

    Personal details
    Date of Birth
    Address

    18.09.1980
    Kigali
    Rwanda

    Telephone:

    +250788434527

    E-mail

    [email protected]

    Nationality
    Marital Status

    Rwandese
    Single

    PROFILE
    An outgoing and friendly personality, with pleasant manners and positive attitude. High professional of the
    occupation, dedicated to the role, excellent customer service skills. Capable of adopting decisions on my
    own, punctual, accuracy in finance and documentation. Carrying out the entrusted work thoroughly and up
    to best standards. Strong analytical, managerial and communication skills, open for new ideas and
    knowledge. A good team player, always respectful to superiors and subordinates, capable to lead, develop
    and motivate a team.
    EDUCATION
    2014 2016

    Mount Kenya University,


    Expected graduation next year

    2002 2005

    GS Kigombe

    TRAINING COURSES:

    - July, 2005 Customer Service Training


    - May, 2004 Customer Service and Financial Training

    SKILLS AND LANGUAGES


    Languages

    English /fluent/, French /fluent


    Kinyarwanda /mother tongue/

    PC Skills

    Microsoft Office programmes (Excel, Word, Power Point); Iisii Hotel


    Inventory, MAPS Magellan, ASI, AMOS), excellent Internet and email skills.

    INTERESTS

    Travelling and socializing, languages, swimming, music and reading

    EMPLOYMENT HISTORY
    12 June 2008 21 February 2010

    Receptionist
    Performing general Front Desk duties, including dealing with various passenger queries, providing port
    information, postal service, lost&found, guests disembarkation and embarkation, accounts settlement,
    foreign exchange, cabins and public rooms maintenance administration, telephone console and faxing, lost
    and damaged luggage handling, assisting Hotel Director and Chief Purser in all passenger related matters.
    Training new Receptionists and arranging work schedules. Passengers capacity: 670 pax

    18 March 31 May 2008

    Senior Receptionist
    Supervision of the Front desk and dealing with matters related to the Purser Desk Operation and finance to
    ensure the smooth running of Reception and passenger well being, dealing with all passenger queries,
    preparing disembarkation and embarkation manifests, providing check in set-up and control of the
    embarkation processes, dealing with luggage related issues, travel arrangements and onboard credits
    queries, liaising with internal departments, port agents and Head Office to ensure full customer satisfaction.
    Monitoring Receptionists work standards and general conduct, providing induction training for newly hired
    staff, making sure Reception is provided with port information, assisting Chief Purser with passports control
    and immigration issues, participating in ships clearance, organising transfers / hotel bookings for
    passengers and crew. Passengers capacity: 650 pax
    September 2011 April 2013

    EVANGELICAL FRIENDS CHURCH


    Translator
    Responsibilities: translating from/into English, Kinyarwanda, interpreting, business correspondence, work
    with foreign partners, assisting with goods customs clearance, invoices processing.
    REFERENCES
    Rev. Pasteur NIRAGIRE Jackson
    ALTAR OF GOD CHURCH
    Tel: +250 788607980
    MUKASONGA Domitille
    BRD
    Project Analyst
    Tel: +250 788304378
    Aloys Mahwa
    Director of the IGSC / CNLG
    Tel: +250 788359857

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