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    Refundsfawef

    Uploaded by

    Alëxândër Košë
    The document provides a customer with information about 9 refunds totaling $105.19 that were processed for their orders between June and November 2015. While the refunds are shown as processed in Alipay's database, the customer's bank does not have records of receiving the funds. The customer is asking for documentation to prove the refunds to their bank. Alipay responds that refunds are issued to the original payment method, in this case a credit card, and provides tips for where the refund may appear on bank statements.

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    © All Rights Reserved
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    Refundsfawef

    Uploaded by

    Alëxândër Košë
    35 views4 pages
    The document provides a customer with information about 9 refunds totaling $105.19 that were processed for their orders between June and November 2015. While the refunds are shown as processed in Alipay's database, the customer's bank does not have records of receiving the funds. The customer is asking for documentation to prove the refunds to their bank. Alipay responds that refunds are issued to the original payment method, in this case a credit card, and provides tips for where the refund may appear on bank statements.

    Original Description:

    fawf

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    The document provides a customer with information about 9 refunds totaling $105.19 that were processed for their orders between June and November 2015. While the refunds are shown as processed in Alipay's database, the customer's bank does not have records of receiving the funds. The customer is asking for documentation to prove the refunds to their bank. Alipay responds that refunds are issued to the original payment method, in this case a credit card, and provides tips for where the refund may appear on bank statements.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    35 views4 pages

    Refundsfawef

    Uploaded by

    Alëxândër Košë
    The document provides a customer with information about 9 refunds totaling $105.19 that were processed for their orders between June and November 2015. While the refunds are shown as processed in Alipay's database, the customer's bank does not have records of receiving the funds. The customer is asking for documentation to prove the refunds to their bank. Alipay responds that refunds are issued to the original payment method, in this case a credit card, and provides tips for where the refund may appear on bank statements.

    Copyright:

    © All Rights Reserved
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    You are on page 1of 4

    Dear Customer :

    Thank you for contacting Alipay!


    I understand your concern regarding the refunds of your Orders. Please be assured that I have collected the below information
    to help you.

    According to the database, the refunds have been processed as below.


    Order ID

    Refund Amount

    Refund Date

    Purchase Date

    refund to Card)

    68767258803358

    0.50 USD

    2015-11-04

    2015-08-17

    ******5184

    68767258663358

    1.76 USD

    2015-10-28

    2015-08-17

    ******5184

    68767258703358

    3.32 USD

    2015-11-04

    2015-08-17

    ******5184

    67758216613358

    5.89 USD

    2015-08-17

    2015-06-15

    ******5184

    67687303633358

    2.00 USD

    2015-08-26

    2015-06-12

    ******5184

    67250791713358

    1.90 USD

    2015-06-24

    2015-05-14

    ******5184

    67186087043358

    2.89 USD

    2015-07-08

    2015-05-10

    ******5184

    67135740463358

    74.90 USD

    2015-07-27

    2015-05-09

    ******5184

    Since you have used credit card as your payment method, all refunds will be made to your original account, please kindly pay
    attention to your bank account from the payment time and the refund time. (The refund will process once the payment is
    settled.)

    If you do not receive the refund, you are advised to check if refunds are made to your USD account. Also, please check if they
    have been transferred into your local currency.

    If you are still unable to receive your refunds, please be advised to inquire your credit card issuer for more information.

    If you cannot find the refund around the refund date, please also kindly check the refund around the date of purchase.

    Since according to the feedback of buyers, some card issuers will show the
    refund together with the purchase.

    For your information, according to our previous experiences from our


    customers who told us that they did not receive the refund, normally, the
    refund had already been made to their accounts. However, because the
    dates of the refund displayed on the bank statement may vary differently,
    most of them failed to find it. As far as we know, the refund may be
    displayed in the statement around the date of the payment, or around the
    refund date.

    As to the order 67135740423358, the database shows that the case was
    settled as no refund.

    If you are unsatisfied with the result, please contact our dispute team in the
    following way.

    Please note that we are specialized in helping customers to solve payment


    issue. I am sorry but we are unable to help you since different department
    deals with different issue.

    Please be advised to directly contact our online chat service by visiting:


    <http://www.aliexpress.com/help/newContactUs.htm>. After you enter this
    page, please select a question first (Based on your concern), after that you
    will see the Start Chatting button. We are sincerely sorry for any
    inconvenience and we are looking forward to providing better service!

    Respectfully,
    Alipay Service Team
    https://intl.alipay.com/user/i.htm
    _____________________________________________________________________________

    Good evening I have 9 refunds made to my credit card, with the disputes I
    made, but my bank doesnt received the back payment, Can you send me a
    certificate or something to ask my bank or something

    Te number order numbers of this itmes are


    68767258803358 $ 0.50
    68767258663358 $ 1.76
    68767258703358 $ 3.32
    67758216613358 $ 5.89
    67687303633358 $ 5.65
    67250791713358 $ 1.90
    67186087043358 $ 2.89
    67135740423358 $ 8.38
    67135740463358 $ 74.90

    For a grand total of U$D 105,19

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