Programme Exit Survey (PES)

Report
Diploma in Electrical Engineering DET
December 2012 Session
Politeknik Kota Kinabalu (PKK)
Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO
1
2
3

NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Norehan bt Md Shariff
Wan Zain bin Wan Dollah

POSITION
Director
Deputy Director (Academic)
Head of Department

Research Fellow (Polytechnic)

NO
1
2
3
4
5
6
7
8
9
10
11
12

NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Dr Suzan binti Impak
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Norzila Salim
Halina Binti Hamid
Alester G Jakuil
Grace Jennifer Philip
Cynthia Nicholas
Julkifli bin Awang Besar
Bahril bin Balli

Research Fellow in Diploma in Electrical Engineering

NO
1
2
3

NAME
Chin Ken Leong (Head of Program)
Shalizan Bin Kadir
Farah Asyikin Abd Rahman

ABSTRACT
2

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Electrical Engineering (JKE), Politeknik
Kota Kinabalu (PKK). This PES was conducted on 83 final semester students, graduating
from Diploma in Electrical Engineering (DET). They were the first Cohort whose intake was
in June 2010. The survey questionnaire had five main sections: respondents profile;
assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers
and Academic Advisor; and assessment of academic resources and facilities. All the data were
analysed using the Statistical Product and Service Solutions (SPSS) software version IBM
SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and
learning experience was rated 95% with very good and good. Skills and knowledge
section was evaluated by relating the statements with nine items as stated in the Programme
Learning Outcomes (PLO). All the PLOs were marked at least adequate by 98.8% of the
students. Assessment on lecturers and academic advisor were rated 38.2% as very good and
56.2% as good. In terms of academic resources and facilities, the access to Wi-Fi had the
highest unsatisfactory concerned from the respondent whereby 18.1% rated the item as
poor and 7.2% as marginal.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities

1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the
perspective of graduating students upon the completion of their diploma programme. This
report refers to an indirect measurement method by way of self-evaluation based on
individual perception for the assessment of PLO. PLOs are the specific statements of
graduates knowledge, skills and attitudes acquired at the end of the programme as evidence
for the programme objectives achievements [1]. This PES was conducted to assess the
graduate students satisfaction and perceptions about various aspects of their academic
experiences [2]. 100% of the final semester students from the DET programme had
participated in the survey.
The main objectives of this PES are to [3]:
1) Determine the students perception in their attainment on the overall quality of
learning and teaching in PKK;
2) Determine the students self-assessment of knowledge, skills and soft skills
achievement after going through the PLOs of the programme;
3) Evaluate the students opinion towards contributions of Lecturer and Academic
Advisor system implemented based on Outcome Based Education (OBE) approach;
4) Evaluate the students opinion towards academic resources and facilities provided in
PKK.
1.2 Programme Learning Outcomes (PLO)
OBE is an educational philosophy that believed that educational assessment should recognise
and reflect progress made by individual students. PLOs are statements that describe what
graduates are expected to know or be able to do on graduation. In the curriculum for DET
programme it has been specified that there are nine (9) PLOs to be acquired by the graduates
upon graduation [4]. The nine PLOs are as follows:
i.

apply knowledge of mathematics, science and engineering fundamentals to well

defined electrical and electronic engineering procedures and practices.

ii.

demonstrate practical skills which includes the ability to troubleshoot, repair and do
maintenance work for electrical and electronic equipment

iii.

communicate effectively with the engineering community and the society at large.
4

iv.

apply creative and critical thinking in solving problem related to assigned tasks

v.

demonstrate awareness and consideration for societal, health, safety, legal and cultural
issues and consequences responsibilities, taking into account the need for sustainable
development.

vi.

recognize the need for professional development and engage in independent

acquisition of new knowledge and skill.

vii.

recognize the need for entrepreneurship

viii.

demonstrate an understanding of professional ethics, responsibilities and norms of

electrical engineering practices.

ix.

function individually or in teams, effectively, with a capability to be a leader.

2. METHODOLOGY
This survey involved 83 DET students from December 2012 semester. Students were asked
to fill up the PES questionnaires which were posted online and 100% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below [5]:
1 = Poor
2 = Marginal
3 = Adequate
4 = Good
5 = Very good
Students satisfaction and acceptance level were determined from the level of the likert scale.
Very good, Good and Adequate indication rate shows the students were satisfied with the
item. While Marginal and Poor indication rate shows the program needs some improvements
and correction.
This online survey was conducted between March until May 2013. The survey
questionnaires were divided into five sections as follows:
i.

Section A: General Information

ii.

Section B: Overall Quality of Teaching and Learning

iii.

Section C: Skills and Knowledge

iv.

Section D: Contributions of Lecturers and Academic Advisors

v.

Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK [6,7]. This assessment
strategy was aligned with the Curriculum Development Cycle - develop-implement-review
as required by the MQA in order to improve the quality of programme. A description of the
survey findings is discussed below.

3. RESULTS
The response from the students were analysed based on the following four criteria:
i.

Students response towards the Overall Quality

ii.

Students response on Skills and Knowledge

iii.

Students ratings for Lecturer and Academic Advisor contributions

iv.

Students opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION B: OVERALL QUALITY
Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were as follows:
a) What is your impression on the overall quality of curriculum; and teaching and learning
at PKK?
b) To what extent has the quality of teaching and learning in PKK improved since you
were here?
100%
90%
80%

27

27

52

51

70%
60%
50%

Responses

40%
30%
20%
10%

5
4
0%
What is your impression on the overall quality of curriculum and teaching and learning at Politeknik Kota Kinabalu?
Poor

Marginal

Adequate

Good

Very good

Figure 1: Overall Quality rating

7

For statement (a) (Figure 1), 52 of the respondents (62.7%) agreed and categorized as
good for the impression on the overall quality of curriculum and teaching and learning at
PKK. The other 27 (32.5%) responded very good while 4 (4.8%) expressed as adequate.
No respondent rated for marginal and poor indication.
While for statement (b), 51 of the respondents (61.4%) agreed that item to what
extent has the quality of teaching and learning in Politeknik Kota Kinabalu improved since
you were here the scale given was good. The other 27 (32.5%) responded very good
while 5 (6.0%) expressed adequate. No respondent rated for marginal and poor
indication.
From the analysis on overall quality, 100% of DET students were satisfied with the
overall quality for this programme during their study in PKK based on the experience with
the teaching and learning environment.
3.2 SECTION C: SKILLS AND KNOWLEDGE
In assessing the skills and knowledge of the students, the statements had been classified into
nine PLOs as follows:
3.2.1 PLO 1 (Knowledge)
For PLO 1 (Knowledge), four statements were given as follows:
a) I am able to apply knowledge of core discipline courses in my programme.
b) I am able to apply knowledge of specialized courses in my programme.
c) I am able to apply knowledge of elective courses in my programme.
d) I am able to understand the technological applications relevant to my programme of
study.
For statement (a) (Figure 2), I am able to apply knowledge of core discipline courses in
my programme and (b) I am able to apply knowledge of specialized courses in my
programme, all 83 respondents had rated for the same score. A total of 22 (26.5%)
respondents rated very good. The other 53 (63.9%) respondent selected good while 8
(9.6%) responded adequate, respectively. This shows that 100% of respondents were
satisfied with statement (a) and (b).

100%
90%

22

22

23

53

48

17

80%
70%
60%
50%

Responses

40%

53

51

30%
20%
10%

14
11
1
1
0%
I am able to apply knowledge of core discipline courses in my program.
Poor

Marginal

Adequate

Good

Very good

Figure 2: PLO 1 Knowledge rating

For the third statement (c) I am able to apply knowledge of elective courses in my
programme, a total number of 23 (27.7%) respondents rated very good while 48 (57.8%)
rated as good and 11 (13.3%) respondents rated Adequate. Only 1 (1.2%) respondent
rated Marginal. This show 98.8% of respondents was satisfied with statement (c).
Moving to the fourth statement (d) I am able to understand the technological
applications relevant to my programme of study, the highest score was for good with 51
(61.4%) respondents while 17 (20.5%) respondents rated very good and 14 (16.9%)
responded for adequate. Only 1 (1.2%) rated for marginal and no respondent rated for
poor. This show 98.8% of respondents was satisfied with statement (d).
As the conclusion, average of 98.8% of DET students was satisfied with the
knowledge they gained and agreed that they had understood the relevancy of the
technological application during their studies in PKK.

This percentage will reflect the

achievement of PLO1.
3.2.2 PLO 2 (Technical & Practical Skills)
Figure 3 shows the scores of 83 respondents for PLO 2 (Technical & Practical Skills). The
percentage of respondents who were satisfied (Very Good, Good and Adequate) for the
three statements were given as follows:
9

a) I am able to apply information technology in my programme (98.8% satisfied)

b) I am able to demonstrate my practical skills effectively (100% satisfied)
c) I am able to use computing technology for applications in my programme (100%
satisfied).

100%
90%

21

20

22

50

53

50

80%
70%
60%
50%

Responses

40%
30%
20%
10%

11

11
10
0%
I am able to apply information technology in my program.
Poor

Marginal

Adequate

Good

Very good

Figure 3: PLO 2 Technical & Practical Skills rating

As the conclusion for PLO2, 98.8% (82 respondents) of DET students were satisfied
and were able to make use of technical & practical skills they gained during their studies in
PKK.

3.2.3 PLO 3 (Communication Skills)

Figure 4 shows the scores of 83 respondents for PLO 3 (Communication Skills). The
percentage of respondents who were satisfied (Very Good, Good and Adequate) for the
three statements were given as follows:
a) I am able to communicate effectively orally/visually (informal / formal / conversational
/ presentation) - (100% satisfied)
b) I am able to communicate effectively in writing (writing reports and expressing ideas
and opinions clearly and concisely) - (100% satisfied)
c) I am able to use computing technology in communications - (100% satisfied)
10

(28.9%)

(33.7%)

(43.4%)

(60.2%)

(54.2%)

(43.4%)

(13.3%)

(10.8%)

(12.1%)

Figure 4: PLO 3 Communication Skills rating

As the conclusion for PLO3, 100% (83 respondents) of DET students were satisfied
and were able to communicate effectively after finish their studies in PKK.

3.2.4

PLO 4 (Critical Thinking & Problem Solving Skills)

Figure 5 shows the scores of 83 respondents for PLO 4 (Critical Thinking & Problem Solving
Skills).

The percentage of respondents who were satisfied (Very Good, Good and

Adequate) for the three statements were given as follows:

a) I am able to solve problems using methods, tools and skills related to my programme
(100% satisfied)
b) I am able to think critically and logically. - (100% satisfied)
c) I am able to plan, organize and complete a task. - (100% satisfied)
As the conclusion for PLO4, 100% (83 respondents) of DET students were satisfied
and were equipped with critical thinking & problem solving skills which they gained during
their studies in PKK.

11

100%
90%
80%

27

34

31

41

46

70%
60%
50%

Responses

40%

45

30%
20%
10%

11
8
6
0%
I am able to solve problems using methods, tools and skills related to my program.
Poor

Marginal

Adequate

Good

Very good

Figure 5: PLO 4 Critical Thinking & Problem Solving Skills rating

3.2.5 PLO 5 (Social Skills and Responsibilities)
Figure 5 shows the scores of 83 respondents for PLO 5 (Social Skills and Responsibilities).
The percentage of respondents who were satisfied (Very Good, Good and Adequate) for the
three statements were given as follows:
a) I am able to understand the role of my work in relation to social or cultural issues.
(100% satisfied)
b) I am aware of the value of considering diversity and differences in cultures in my work.
(100% satisfied)
c) I am aware of the impact of my work in a social context. (100% satisfied)
100%
90%
80%
70%

39

39

31

60%
50%

Responses

40%
30%

33

45
41

20%
10%

11
7
3
0%
I am able to understand the role of my work in relation to social or cultural issues.
Poor

Marginal

Adequate

Good

Very good

Figure 6: PLO 5 Social Skills and Responsibilities rating

12

As the conclusion for PLO5, 100% (83 respondents) of DET students were satisfied
and were aware of their responsibilities in social context and able to associate with
community effectively which they gain during their studies in PKK.
3.2.6

PLO 6 (Continuous Learning & Information Management Skills)

Figure 7 shows the scores of 83 respondents for PLO 6 (Continuous Learning & Information
Management Skills). The percentage of respondents who were satisfied (Very Good, Good
and Adequate) for the four statements were given as follows:
a) I am able to continuously learn new skills and knowledge. (100% satisfied)
b) I am able to engage in continuous learning beyond the classroom. (100% satisfied)
c) I am able to learn and apply new concepts. (100% satisfied)
d) I am able to use information resources (databases, libraries, internet etc.). (100%
satisfied)

(42.2%)

(28.9%)

(36.1%)

(65.1%)

(47.0%)

(61.4%)

(53.0%)
(36.1%)
(2.4%)

(4.8%)

(6.0%)

(16.9%)

Figure 7: PLO 6 Continuous Learning & Information Management Skills

As the conclusion for PLO6, 100% (83 respondents) of DET students were satisfied
and were able to learn new skills and knowledge and able to use information resources
effectively after their study in PKK.

13

3.2.7

PLO 7 (Management & Entrepreneurial Skills)

Figure 8 shows the scores of 83 respondents for PLO7 (Management & Entrepreneurial
Skills). The percentage of respondents who were satisfied (Very Good, Good and
Adequate) for the two statements were given as follows:
a) I am able to build/develop my career upon completion of my studies. (100% satisfied)
b) I am able to develop time management skills. (100% satisfied)

100%
90%
80%

32

34

46

43

70%
60%
50%

Responses

40%
30%
20%
10%

6
5
0%
I am able to build/develop my career upon completion of my studies.
Poor

Marginal

Adequate

Good

Very good

Figure 8: PLO 7 Management & Entrepreneurial Skills rating

As the conclusion for PLO7, 100% (83 respondents) of DET students were satisfied
and believed that their management & entrepreneurial skills were developed in PKK.
3.2.8

PLO 8 (Professionalism, Ethics & Moral)

Figure 9 shows the scores of 83 respondents for PLO 8 (Professionalism, Ethics & Moral).
The percentage of respondents who were satisfied (Very Good, Good and Adequate) for the
two statements were given as follows:
For PLO 8 (Professionalism, Ethics & Moral), two statements were provided as follows:
a) I am able to understand the professional and ethical responsibilities related to my work.
(100% satisfied)
b) I am aware of the importance of safety issues related to my work. (100% satisfied)
14

100%
90%
80%

31
43

70%
60%
50%

Responses

40%
30%

49

20%

38

10%
3
2
0%
I am able to understand the professional and ethical responsibilities related to my work.
Poor

Marginal

Adequate

Good

Very good

Figure 9: PLO 8 Professionalism, Ethics & Moral rating

As the conclusion for PLO8, 100% (83 respondents) of DET students were satisfied
and understood the professional and ethical responsibilities and were aware of the importance
of safety issues related to their work during their studies in PKK.

3.2.9

PLO 9 (Leadership & Teamwork Skills)

Figure 10 shows the scores of 83 respondents for PLO 9 (Leadership & Teamwork Skills).
The percentage of respondents who were satisfied (Very Good, Good and Adequate) for the
four statements were given as follows:
a) I am able to work with individuals from different backgrounds. (98.8% satisfied)
b) I am able to work successfully as a member of a team. (100% satisfied)
c) I am able to work successfully as a leader of a team. (98.8% satisfied)
d) I am able to function in multidisciplinary teams. (100% satisfied)
As the conclusion for PLO9, 98.8% (82 respondents) of DET students were satisfied
and were able to work in a team successfully and capable of being a leader after finishing
their studies in PKK.

15

100%
90%
80%

38

70%

31
44

37

60%
50%

Responses

40%
30%

43
43

20%

38

36

10%

8
8
1
3
1
1
0%
0
I am able to work with individuals from different backgrounds.
Poor

Marginal

Adequate

Good

Very good

Figure 10: PLO 9 Leadership & Teamwork Skills rating

As the conclusion for the nine (9) PLOs, 100% respondents satisfied with all PLOs
except PLO1, PLO2 and PLO9 were satisfied by 98.8%. In summary, 98.8% respondents
were satisfied with the PLO which assessing the skills and knowledge of the students.

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are
summarized in Table 1 and Figure 11. Graduates were asked to offer insights of
encouragement given into the programme delivery process. Six attributes of encouragement
were offered and they were given as follows:
To what extent did your lecturer/academic advisor encourage you to:
a) Set high expectations for learning?
b) Be an actively involved learner?
c) Show concern for student learning?
d) Provide feedback frequently and promptly?
e) Effectively communicate critical concepts and ideas?
f) Incorporate teamwork as part of the learning process?
All (83) respondents were satisfied (Very Good, Good and Adequate), with more
than 90% rated Good and Very Good to all six statements. This finding concluded 100%
16

of DET students were satisfied with the contributions of lecturers and academic advisors
during their studies in PKK.
Table 1: Contributions of Lecturers and Academic Advisors rating

Question
(a)
Question
(b)
Question
(c)
Question
(d)
Question
(e)
Question
(f)
Average>

Poor
0
0.0
0
0.0
0
0
0
0.0
0
0.0
0
0.0
0%

Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%

Marginal
0
0.0
0
0.0
0
0
0
0.0
0
0.0
0
0.0
0%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Responses
Adequate
Good
6
39
7.2
47.0
5
49
6.0
59.0
3
43
3.6
51.8
4
56
4.8
67.5
7
49
8.4
59.0
3
44
3.6
53.0
5.6%
56.2%

38

29

37

39

49

43

Very good
38
45.8
29
34.9
37
44.6
23
27.7
27
32.5
36
43.4
38.2%

23

27

56

49

36
44
3

Responses

Poor

Marginal

Adequate

Good

Very good

Figure 11: Contributions of Lecturers and Academic Advisors rating

For Statement (d) Provide feedback frequently and promptly? 56 respondents rated
Good as compared to 23 rated Very Good.

This reflects 65.7% respondents were

satisfied but expected more frequently and promptly feedback from the lecturers.
The same situations happened to the statement (b)Be an actively involved learner?
and (e) Effectively communicate critical concepts and ideas? which means many
17

respondents were satisfied but expect further improvement from the lecturers to be more
student-centred learning.

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 2 and
Figure 12 show the percentage of respondents ratings towards the sufficiency of
resources/facilities at the PKK. Eleven statements of resources/facilities were given as
follows:
To what extent did Politeknik Kota Kinabalu provide you with the following
resources/facilities?
a) Operation hours of the library
b) Access to databases and collections both physically and online in the library
c) Easy and responsive services of the HEP staff
d) Easy and responsive services of the counselling staff
e) Easy and responsive services of the library staff
f) Easy and responsive services of the administration staff
g) Access to Wi-Fi internet
h) Quality of computer labs
i) Quality of laboratories / workshops / kitchens
j) Quality of classrooms
k) Quality of sports and recreational facilities
According to the finding, more than 90% of the respondents were satisfied with all the
statements, which included 70% rated Good and Very Good. Apart from the 10
statements, only one statement i.e. (g) Access to Wi-Fi internet was satisfied by only 74.7%
of the respondents. As the conclusion, 93.0% of DET students were satisfied with the
academic resources/facilities provided during their study in PKK.
Table 2: Academic Resources/Facilities rating
18

Question
(a)
Question
(b)
Question
(c)
Question
(d)
Question
(e)
Question
(f)
Question
(g)
Question
(h)
Question
(i)
Question
(j)
Question
(k)
Average>

Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%
Qty
%

(i)
Poor
1
1.2
0
0.0
2
2.4
1
1.2
0
0.0
0
0.0
15
18.1
1
1.2
0
0.0
0
0.0
2
2.4
2.4%

(ii)
Marginal
2
2.4
1
1.2
3
3.6
4
4.8
6
7.2
4
4.8
6
7.2
5
6.0
4
4.8
4
4.8
3
3.6
4.6%

Responses
(iii)
Adequate
13
15.7
20
24.1
17
20.5
17
20.5
17
20.5
18
21.7
35
42.2
16
19.3
17
20.5
23
27.7
19
22.9
23.2%

(iv)
Good
33
39.8
43
51.8
40
48.2
47
56.6
35
42.2
39
47.0
18
21.7
40
48.2
46
55.4
43
51.8
37
44.6
46.1%

(v)
Very good
34
41.0
19
22.9
21
25.3
14
16.9
25
30.1
22
26.5
9
10.8
21
25.3
16
19.3
13
15.7
22
26.5
23.7%

(iii)+(iv)+(v)

Satisfied
96.5%
98.8%
94.0%
94.0%
92.8%
95.2%
74.7%
92.8%
95.2%
95.2%
94.0%
93.0%

Figure 12: Academic Resources/Facilities rating

19

4. CONCLUSION
The results of the survey indicated high considerable for Overall Quality of teaching and
learning since 100% students rated as very good, good and adequate measures of
achievement for all the statements. Thus students were satisfied with the overall quality of
teaching and learning in PKK.
Over 98.8% of graduates agreed that they had achieved the PLOs of the programme.
The data showed majority of students responded between very good to good scale in this
Skills and Knowledge assessment. The rest of the graduates perceived and rated at least
adequate scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.
Evaluation of the graduates opinions towards contributions of lecturers and academic
advisors system implemented also showed that graduates were satisfied with the lecturers.
Result showed that 100% of graduates rated very good, good and adequate scale. This
also supports the implementation of OBE in PKK which emphasized for student-centred
learning.
Finally 93.0% graduates were satisfied with the academic resources and facilities
provided. The most significant item that graduates were not satisfied with was the Wi-Fi
internet access in PKK where 25.3% of them rated for marginal and poor. Insufficient
Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.
This exit survey was found to be an essential tool to help identify the areas needs to
be improved in the quality of education as a whole in PKK especially for Diploma in
Electrical Engineering (DET).

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20

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