Modern Management Through Ancient Indian Wisdom
Modern Management Through Ancient Indian Wisdom
Modern Management Through Ancient Indian Wisdom
Abstract
The paper attempts to establish the relevance of the teachings of Ancient Indian scriptures
like Vedas, Upanishads, Bhagavad Gita, Manu-smriti, Arthashastra, etc in the practice of
Modern Management. In this paper, we will see that though Drucker's modern management
paradigms like MBO are very ideal theoretically and can be derived from the ethical and
spiritual frameworks of ancient Indian ethos however, in practice, companies are struggling
to implement these frameworks effectively because they are still not aligned to the teachings
of ancient Indian scriptures. Also, through the same body of knowledge derived from ancient
Indian scriptures, we will try to understand the reasons behind individual decision-making
failures ultimately leading to institutional failures and in the process would look forward
towards integrating some elements into the existing frameworks to create a more
sustainable management paradigm. In this regard, I have created a model which depicts a 6fold path of Jnan or Knowledge through which we can not only better manage on an
individual as well as institutional and global level, but also better able to contribute towards
restoring World peace and uniform economic order through spiritual congruence.
Introduction
The world economy is once again at the eye of a storm. Again we witness a massive shakeout
in the financial markets across the globe due to the recent downgrading of the US economy
by a renowned credit rating agency, Standard & Poor's which further said that it will further
downgrade US and many other developed economies if they do not improve their debt
situation. We have situations of riot at UK, mass upsurge among people in Greece due to
growing unemployment in the European countries, currency instabilities, etc.
Since the economic downturn in mid-2008, we have observed many companies in the West
filing bankruptcy, laying-off people, rising debt, many corrupt practices among business
coming to light, etc. Some of the companies which were icons of best-practices within their
industry miserably failed. The failure of giants like Lehman Bros, AIG, Bank of America,
General Motors, Circuit City, etc is raising doubts about the sustainability of the
management practices in these institutions. Moreover the on-going struggle and appearance
of more big names in the list of struggle is further raising doubts about the sustainability of
these management principles and practices much of which has been influenced by Adam
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
15
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deeply embedded in culture.
l
Every enterprise requires commitment to common goals and shared values.
Without such commitment, there is no enterprise.
l
Every enterprise is learning and teaching institution. Training and development
must be built into it on all levels training and development that never stop.
l
Every enterprise is composed of people with different skills and knowledge doing
many different kinds of work. It must be built on communication and on individual
responsibility.
l
Neither the quantity of output nor the bottom line is by itself an adequate measure
of the performance of management and enterprise.
l
Finally, the single most important thing to remember about any enterprise is that
results exist only on the outside. The result of a business is a satisfied customer.
- (Drucker, 1974)
But Drucker also belived that Management is a liberal art and said
.Management is thus what tradition used to call a liberal art: 'liberal' because it deals with
the fundamentals of knowledge, self-knowledge, wisdom, and leadership; 'art' because it is
practice and application. Managers draw on all the knowledge and insights of the humanities
and the social sciences-on psychology and philosophy, on economics and history, on ethics
as well as on the physical sciences. But they have to focus this knowledge on effectiveness
and results-on healing a sick patient, teaching a student, building a bridge, designing and
selling a user-friendly software program
- (Drucker, 1974)
Management has certainly drawn a lot through inter-disciplinary researches from the
various fields of social and natural sciences, but ethics still remains low in the priority list.
The result is apparent. In spite of many organizations coming up with innovative business
models and creating best practices, we have corporate scams, bankruptcy, etc still haunting
the business world. The fundamental reason for the failure of these organizations has been
failure in creating sustainable business practices because they lack morality or fail to make
any ethical considerations while making any business transaction. Most of the decisions are
based on profit alone. What happened in the sub-prime crisis or corporate scams in
corporate America can be attributed to various economic reasons. But the primary reason
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
17
was wrong management decisions driven by greed or misreporting of the actual financial
scenario of the company.
Many of the modern management thinkers emphasized profit as the sole motive of any
business organization. Against this, the proponents of business ethics tend to make profit
secondary and social welfare as the primary motive. They somehow undermine profitmaking and only emphasize on the social responsibility of business. But Drucker maintains
a simultaneous emphasis on Profit as well as welfare. He said
'It is not enough to do well; it must also do good.' But in order to 'do good,' a business must
first 'do well.'
- (Pearce et al., 2010)
He further stated that
If we want to know what business is, we have to start with its purpose. And the purpose
must lie outside the business itself. In fact, it must lie in society, since a business enterprise is
an organ of society. There is only one valid definition of business purpose: to create a
customer. The customer is the foundation of a business and keeps it in existence. He alone
gives employment. And it is to supply the customer that society entrusts wealth-producing
resources to the business enterprise.
- (Pearce et al., 2010)
So ultimately the moral responsibility of any organization is to at least show a profit equal to
its cost-of-capital. However, in the recent past most of the failures of the organizations have
been attributed various economic reasons. But we argue that it was a huge ethical failure on
the organization's part. The top management took decisions over-and-above the broader
interests of their stakeholders for which not just the organization but the stakeholders
suffered a huge loss.
Whenever an institution malfunctions as consistently as boards of directors have in nearly
every major fiasco of the last forty or fifty years, it is futile to blame men. It is the institution
that malfunctions.
- (Pearce et al., 2010)
So, we conclude that when an organization or an institution fails, something is wrong with
the management paradigm of that institution. Because what is happening in the current
economic scenario is not that one organization has failed but a series of organizations is
failing and most of them are failing due to some ethical reason.
To avoid such recurrences in future, what we need is new management paradigms with
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strong ethical and moral values imbibed in them. In our pursuit to find more sustainable
management paradigms, we integrate the existing management model with ethical values in
the ancient Indian schools of thought viz. the Vedas, Upanishads (Vedanta), Bhagavad Gita,
etc.
The following table lists the prominent schools of thought in Ancient Indian ethos:
Scripture
Description
The Vedas
Upanishads
The Vedanta seeks to know the ultimate reality (Brahman) and the
cause behind everything. In this pursuit it seeks to detach from the
Maya and the material world and unite with Brahman (God or
supreme consciousness).
Bhagavada Gita
Ramayana
Buddhism
(1) The founder of this school was Gautam Sidhhartha who later
became Lord Gautam Buddha. The Buddhism is based on the four
noble truths: (i) Suffering exists; (ii) There is a cause of the suffering;
(iii) Suffering can be eradicated; (iv) There is a means for eradication
of that suffering. Buddha establishes that everything on the earth is
non-permanent. And, nothing on earth is self. Hence everything on
this earth is anatta or not-self. Finally, Buddha taught the eightfoldpath to liberation from all suffering.
Vol. IV, No.1, March-August 2011
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
Patanjali Yoga
19
20
it is through knowledge (Jnana) that an individual attains this Universal Self.
Our model in Figure 1 clearly depicts a 6-fold path towards attaining of this goal of
connecting Self to SELF through Knowledge or Jnana.
The Six-Fold path constitutes the following steps:
(i)
Knowledge creation (jnana srii)
(ii)
Knowledge acquisition (jnana prpti)
(iii)
Knowledge transfer (jnana parivahana)
(iv)
Knowledge sharing (jnana sahabhjana)
(v)
Open innovation (mukta navaracan)
(vi)
Spiritual Congruence (dhytmika smanjasya)
Creation of a Uniform
World - order
Universal Self
(SELF)
Spiritual
Congruence
Open Innovation
Global Management
Business Ecosystems
Jnana
Path
Leadership
&
Trust
Knowledge
Sharing
Knowledge
Transfer
Managing
Self
Knowledge
Acquisition
Individual Self
(Self)
Knowledge
Creation
Figure 1: The Six fold path of Knowledge & Levels of Management (Source: Author)
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
21
l
They have to take relationship responsibility.
-(Drucker, 1974)
In this way they should first understand themselves, and try to identify their strengths. The
strengths should then transform into their core competencies which will help them in
executing their tasks more productively and contribute towards the overall organizational
development. Whether it's Steve Jobs of Apple Computers or Dhirubhai Ambani of Reliance
Industries, every successful business leader knew this secret to success, i.e., managing self.
However, this tenet of managing self is not new. It dates back to the Vedanta periods. In the
Upanishads, it is said:
Atmaivedam agra asit purusavidhah, so'nuviksya nanyad atmano'pasyat, so'ham asmity
agre vyaharat; tato'ham namabhavat, tasmad apy etarhy amantritah; aham ayam ity evagra
uktva, athanyan nama prabrute yad asya bhavati. Sa yat purvo'smat sarvasmat sarvan
papmana ausat, tasmat purusah; osati ha vai sa tam, yo'smat purvo bubhusati, ya evam
veda
-(1.4.1, Brhad-aranyaka Upanisad, Radhakrishnan, 1953)
This means that:
In the beginning, this world was only self in the form of a person or individual. When he
looked around himself he saw nothing else than the self. So he said, 'I am'. Therefore arose
the name 'I'. Even to this day when one is addressed he says 'This is I' and then speaks
whatever other name he may have.
Further, the concept of Self was well elaborated in the Karma Yoga of Bhagavad Gita where
Lord Krishna said:
indriyni parny hur indriyebhyah param manah
manasas tu para buddhir yo buddheh paratas tu sah
(3.42, The Bhagavadgt)
This means that The senses are said to be superior to the body, the mind is superior to the senses, and
intellect is superior to the mind and that which is superior to the intellect is He (Self,
Atman).
Intellect and knowledge is what really differentiates us from the animals and savages. All
living beings, whether it is human or animals have the five senses of vision, taste, smell,
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hearing and touch. If our senses control us instead of the intellect then, we will be no
different from the savages. People who never realize their Self, they are controlled by their
senses instead of their mind or intellect. And hence, they take decisions based on temptations
and invariably make mistakes.
To really understand Self, managers need to cultivate their thoughts. They need to constantly
seek knowledge to make more informed decisions. All this happens through Knowledge
creation (Jnana Srii) and Knowledge acquisition (Jnana Prpti).
There are many things that people learn spontaneously. When a human baby is born, he / she
cry. No one taught him/her how to cry. But he / she know it. They also know how to smile,
how to throw their legs here and there, etc. Similarly, there are certain actions which we do
on the basis of ideas which come to our mind spontaneously. This is the essence of
knowledge creation. But knowledge is not always created by itself. Sometimes you acquire
knowledge from others. But ultimately when you create and acquire knowledge and have a
deep understanding of it from your experiences then that synthesizes in the form of your
intellect. The more you cultivate your mind and intellect, the more you realize your Self or
Atman. The more you realize your Self, the better you can connect with your broader SELF
which in the context of management is your organization and its Vision or Mission.
To quote Steve Jobs, Founder of Apple Computers:
Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma
which is living with the results of other people's thinking. Don't let the noise of other's
opinions drown out your own inner voice. And most important, have the courage to follow
your heart and intuition. They somehow already know what you truly want to become.
Everything else is secondary.
(www.macstories.net)
The inner voice which Steve Jobs talks about is the Atman or Self and the heart or
intuition symbolizes the Brahman (Universal Self or God consciousness). When you
follow your heart and intuition and listen to your inner voice, you actually link your
Atman with the Brahman and hence can unleash the infinite power to succeed. No
doubt, Steve Jobs above quote is in tune with the Advaita philosophy of Aham Brahmasmi
which means I am the Brahman or God.
To really manage ourselves and connect with our Atman, we need to first gain complete
control over our senses. For that we need to completely detach ourselves from all material
temptations through self-abnegation. As the great Indian mystic sage Ramakrishna (who
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
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This means that we shouldn't work for results but rather work with an ideal (BuddhiYoga) or a vision because if we work for result, then our work will culminate once we
achieve the result. However, when we work with an ideal or vision and keep it so high,
we keep on striving to reach it so that in the process of delivering our Karma we grow.
Hence, work for results is far inferior to work with an ideal, a vision.
In the context of modern management it means that every manager should be focused on his
work and at the same time be in-sync with the organization's vision and mission. When
every worker and manager is in-sync with the Organization's Vision and mission, then it
ultimately leads to excellence. This is the true essence of management by objectives as
preached by Drucker. Finally, in the words of Drucker:
Workmanship is essentialan organization de-moralizes if it does not demand of its
members the highest workmanship they are capable of. But there is always a danger that the
true workman, the true professional, will believe that he is accomplishing something when,
in effect, he is just polishing stones or collecting footnotes. Workmanship must be
encouraged in the business enterprise. But it must always be related to the needs of the
whole.
(Drucker, 1974)
Drucker's workmanship actually refers to the the Karma in the verse 47 and 49 of
Bhagavada Gita. When Drucker said that it must always be related to the needs of the
whole he actually meant work with ideals and work which is in-sync with the organization's
mission. His notion of workmanship is also consistent with the Gita's teaching that the result
of work should not be an end in itself. Finally Drucker said
That managers strive to do the best job possibleto do professional human resource
management, to run the most up-to-date plant, to do truly scientific market
researchmust be encouraged. But this striving for professional workmanship in
functional and specialized work is also a danger. It tends to divert the manager's vision and
efforts from the goals of the business. The functional work becomes an end in itself. In far too
many instances the functional managers no longer measure their performance by its
contribution to the enterprise but only by professional criteria of workmanship. They tend to
appraise subordinates by their craftsmanship and to reward and to promote them
accordingly. They resent demands made for the sake of organizational performance as
interference with good engineering, smooth production, or hard-hitting selling. The
functional manager's legitimate desire for workmanship can become a force that tears the
enterprise apart and converts it into a loose association of working groups. Each group is
concerned only with its own craft. Each jealously guards its own secrets. Each is bent on
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
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enlarging its own domain rather than on building the business. The remedy is to
counterbalance the concern for craftsmanship with concern for the common goal of the
enterprise.
(Drucker, 1974)
Clearly, the concept of Management by Objectives is consistent with the teachings of
Bhagavad Gita and ancient Indian wisdoms. Howerver, MBO, Managing Self or
workmanship is not possible without worker's consistent pursuits for knowledge creation
and acquisition.
It is creation of knowledge on an individual level and acquiring knowledge through work
within an enterprise that the manager gradually aligns his individual goals with the broader
mission and vision of the enterprise. And that really is instrumental in achieving the goal of
MBO as well as managing self. It is through jnana srsti and jnana prapti that the individual
achieves the motive of attaching his Atman to Brahman in an organizational framework
which provides him/her the motivation to constantly strive for excellence on the path of
Karma.
Ethical Leadership to Foster Trust
Managers have to face a dynamic business environment where change is the only constant
and they have to keep adapting to these changes. But sometimes in situations of complexity
or uncertainty, managers may get lost. It is then than someone has to show them the right
direction. As Stephen Covey said:
Management is efficiency in climbing the ladder of success; leadership determines
whether the ladder is leaning against the right wall.
- Covey, 1989
A lot has been said and researched about leadership. Some people said that leadership is all
about character or some unique traits in an individual. Some say that a leader is an agent of
change or he is the one who aligns a group of people towards a common vision. However, the
recent event of economic downturn in the western countries based on effective modern
management practices really puts a question on the existing models of leadership in those
organizations. Today, we need to have a paradigm of leadership which will be more
responsible in maintaining the sustainability of the business. Since most of the organizations
fail due to wrong decisions or on unethical grounds where the existing shareholders and
stakeholders of the organization lose hope and trust on its management and leadership, we
really need to incorporate ethics and integrity in the existing framework of leadership and
26
management. People should be able to trust upon the existing corporate governance in the
organization.
As Narayana Murthy of Infosys once said about leadership and corporate governance in
an organization:
The leader has to create hope. He has to create a plausible story about a better future for the
organization: everyone should be able to see the rainbow and catch a part of it. This requires
creating trust in people. And to create trust, the leader has to subscribe to a value system: a
protocol for behavior that enhances the confidence, commitment and enthusiasm of the
peopleTrust and confidence can only exist where there is a premium on
transparency. The leader has to create an environment where each person feels secure
enough to be able to disclose his or her mistakes, and resolves to improve.Good
corporate governance is about maximizing shareholder value on a sustainable basis while
ensuring fairness to all stakeholders: customers, vendor-partners, investors, employees,
government and society.
(Narayana Murthy, 2003)
No wonder, Infosys has survived many downturns and has consistently been the most
revered in the Indian IT industry among the shareholders as well as stakeholders. And it has
happened because leadership is not just based on efficient management practices but also on
a model which is more transparent, responsible and ethical.
On the contrary we see an organization like Satyam Computers which was equally revered
in the Indian IT industry (they had won the coveted Golden Peacock Award for Corporate
Governance under Risk Management and Compliance Issues in the year 2008) until January
2009 when the company's chairman Ramalinga Raju confessed that Satyam's account has
been falsified. Satyam's shares fell to 11.50 rupees on 10 January 2009, their lowest level
since March 1998, compared to a high of 544 rupees in 2008. In New York Stock Exchange
Satyam shares peaked in 2008 at US$ 29.10; by March 2009 they were trading around US
$1.80. Ramalinga Raju is charged with several offences, including criminal conspiracy,
breach of trust, and forgery. Ramalinga Raju has won several awards and honors during his
leadership at Satyam. These include Ernst & Young Entrepreneur of the Year for Services in
1999, Dataquest IT Man of the Year in 2000, CNBC's Asian Business Leader - Corporate
Citizen of the Year award in 2002 and E&Y Entrepreneur of the Year Award in 2007. There
was nothing wrong in the way the company was managed. Raju was also a revered leader.
But the management and leadership model was sans ethics, transparency and responsibility.
And it invariably brought the company's doomsday.
Ancient Indian wisdom and scriptures like Bhagavada Gita & Ramayana; ancient Indian
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
27
sages like Yajnavalkya or Buddha; and writings of scholars like Kautilya (Chanakya) can
teach a lot on ethical and responsible leadership. These can be incorporated in the existing
models to create more sustainable, ethical and responsible leadership models.
In Manusmritti, chapter 7, Manu (who is considered to be the first Brahmin ruler on this
earth in Hindu traditions) said:
Fire burns one man only, if he carelessly approaches it, the fire of a king's (anger)
consumes the (whole) family, together with its cattle and its hoard of property.
- (7.9, Manusmritti, 1500 BC)
Having fully considered the purpose, (his) power, and the place and the time, he
assumes by turns many (different) shapes for the complete attainment of justice.
- (7.10, Manusmritti, 1500 BC)
Clearly, in the case of Infosys the shareholders have consistently gained from the
decisions of its Chief Mentor, Narayana Murthy. And, in the case of Satyam, in was that
one mistake of the Chairman Ramalinga Raju that tarnished the image and equity of the
whole company and the shareholders lost almost their entire investment in that company
within a year.
The qualities a leader must possess was well laid down by Chanakya, the revered scholar in
political science who gave this world, the first management text in the form of
Arthashastra which was written around 4th century B.C. According to Chanakya, a King
(a leader) should be a Rajarishi which means a king (a leader) who is wise like a sage. Like
a sage, a leader must have self-control having conquered his senses and at the same time
should be well-educated in the various branches of knowledge. He should cultivate his
intellect by associations with elders and keep his eyes open through spies. He should ensure
the observance of dharma (righteousness) by the people by authority and should avoid
associations with harmful persons and indulging in harmful activities.
Successful and reputed organizations with revered corporate leaders can follow this wisdom
of Arthashastra, as this Rajarshi paradigm clearly advocates a leadership which is both
responsible and ethical. It not just advocates self-abnegation of senses but also instructs the
leader to nurture his intellect. The process of jnana parivahana (Knowledge transfer) and
jnana sahabhjana (Knowledge sharing) can be instrumental in making this Rajarshi
paradigm a reality in today's corporate leadership. Modern leadership can integrate with
Rajarshi paradigm in the following ways:
(1) Jnana parivahana through continous training and development programs for the
various levels of managers.
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(2) Mentorship of the newly inducted management trainees
(3) Implementing proper ERP models for knowledge sharing (jnana sahabhjana)
among the various functions of the organization so as to enable managers to take
effective decisions.
(4) Continuous acknowledgement of the role of the various employees and managers
in the overall organizational development and its achievements.
(5) Creating effective management development programs to accelerate the
emergence of responsible leadership at various levels of management
(6) Creating an ethical code of conduct (the company credo) which should promote
a culture of ethics and transparency
(7) Enact stringent policy measures to counter any possible unethical practice at
various levels of the organization.
Finally, the qualities of a great leader along the path of Knowledge can be well laid-down
through the eightfold path of Gautama Buddha:
1.
Right View
2.
Right Intention
3.
Right Speech
4.
Right Action
5.
Right Livelihood
6.
Right Effort
7.
Right Mindfulness
8.
Right Concentration
Wisdom
Ethical Conduct
Mental Development
So, wisdom, ethical conduct and mental development are the broad themes on which any
leader should work upon. Meditation or Yoga is extremely important for gaining control of
all the five senses and to develop the level concentration. That is why today Yoga &
Meditation is becoming so popular not just in corporate India but across the globe.
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
29
The motto of leadership is very well-laid down by Steve Jobs of apple Computers when he
said:
My job is to not be easy on people. My job is to make them better.some people say, 'Oh,
God, if [Jobs] got run over by a bus, Apple would be in trouble.' And, you know, I think it
wouldn't be a party, but there are really capable people at Apple. My job is to make the whole
executive team good enough to be successors, so that's what I try to do.
(www.macstories.net)
Mentorship is nothing new in India. We have seen some of the great family businesses run by
professional management where leadership was transferred from one generation to the next
within the same family without affecting the core values of the company. Whether its Aditya
Birla group (from AV Birla to Kumar Mangalam Birla) or Tata Group (JN Tata to Ratan
Tata), in spite of initial hitches, giant companies which started as family-businesses have
survived in India and the mantle of leadership transferred effectively through Mentorship.
This is something very unusual in the western companies where seldom the leadership
transfers from one generation to the next. The western countries have something important
to learn here because family businesses show a great resilience in countering the situations
of economic downturn. Majority of the giant companies in India were traditionally family
businesses when they started. During the economic downturn of 2008, many smaller Indian
companies went for an M&A spree worldwide and went global by acquiring foreign
companies.
From Shareholders to Stakeholders
By integrating Indian wisdom with current management practices we can really have a more
holistic approach to business and leadership. Some of the finest Indian management gurus
revered in western countries like C.K.Prahlad, Sumantra Ghoshal, Dipak Jain,etc reflect
their Indian values through the way they articulate their ideas and thoughts in their various
management thoughts.
The holistic approach to management involves a major paradigm shift from focus on
shareholders to focus on stakeholders - one that takes into account the needs of shareholders,
employees, customers, society, and the environment. The stakeholder orientation of
management was well-captured by the concept of Business ecosystems which first appeared
in an award-winning article of Harvard Business Review May/June 1993 issue. The concept
was given by John F Moore. According to him:
To extend a systematic approach to strategy, I suggest that a company be viewed not as a
member of a single industry but as part of a business ecosystem that crosses a variety of
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industries. In a business ecosystem, companies co-evolve capabilities around a new
innovation: they work cooperatively and competitively to support new products, satisfy
customer needs, and eventually incorporate the next round of innovations
(Moore 1993)
The figure 3 shows the holistic picture of a business ecosystem. Any decision of the business
not just affects the shareholders but the entire stakeholders' domain. Companies which are
industry leaders don't just follow a stakeholder driven approach and embrace the concept of
a business ecosystem, but they also involve these stakeholders in making important business
decisions. It is through open innovation (mukta navaracan) that an organization can really
unleash the power of these stakeholders creating the ecosystem.
Business Ecosystem
Trade
Associations
Labour
Unions
Extended Enterprise
Investors
Standard
Bodies
Core Business
Core Contributors
Distribution Channels
Direct Suppliers
Supplier
Of My
Suppliers
Government
Agencies &
Other Regulatory
Bodies
Direct
Customers
Customers
Of My
Customers
Other
Stakeholders
Suppliers Of
Complementary
Products
Recently, P&G has created an open innovation model called connect + develop
where they involve stakeholders in their entire research & development framework to come
up with new product or process innovations, faster than their competitors. According to
P&G's Larry Huston & Nabil Sakkab :
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
31
By 2000, it was clear to us that our invent-it-ourselves model was not capable of sustaining
high levels of top-line growth.We knew that most of P&G's best innovations had come
from connecting ideas across internal businesses. And after studying the performance of a
small number of products we'd acquired beyond our own (R&D) labs, we knew that external
connections could produce highly profitable innovations, too. Betting that these
connections were the key to future growth, A.G. Lafley (former Chairman & CEO of P&G)
made it our goal to acquire 50% of our innovations outside the company. The strategy wasn't
to replace the capabilities of our 7500 researchers and support staff, buut to better leverage
them. Half of new products, Lafley said, would come from our own labs, half would come
from outside..the model works. Today more than 35% of our new products in market have
elements that originated from outside P&G, up from 15% in 2000. And 45% of the initiatives
in our product development portfolio have key elements that have were discovered
externally. Through connect & develop our R&D productivity has increased by nearly 60%.
Among the most successful products we have brought to market through connect &
develop are Olay Regenerist, Swiffer Dusters, and the Crest SpinBrush.
- (Huston & Sakkab, 2006)
The Open Innovation paradigm treats R&D as an open system. Open Innovation suggests
that valuable ideas can come from inside or outside the company and can go to market from
inside or outside the company as well. This approach places external ideas and external
paths to market on the same level of importance as that reserved for internal ideas and paths
to market in the earlier era (Chesborough, 2003). The figure 4 depicts the open-innovation
model.
Clearly, the business ecosystem model and the open innovation model have broadened the
scope of business focus which earlier was only restricted to either shareholders or the
consumers. But now, with the hunger for innovation, businesses are compelled to take a
more holistic view of business. Finally, in this context, we have also included environment
as one of the major stakeholders. Business expansion leads to more production facilities and
higher consumption of natural resources as well as creation and accumulation of more
residues and wastes which affect our planet. So, focusing on planet and creating more
environment-friendly processes is also important. This has led to the promotion of the
concept of Triple Bottom Lines or TBL. The three major factors for an organization's
overall success are: People, Planet, and Profit. After the ratification of United Nations &
International Council for Local Environmental Initiatives (ICLEI) in early 2007, this has
become the dominant approach towards creating a more responsible and larger accounting
system in the various organizations. When an organization promotes any CSR initiative, it
indirectly addresses its commitment to the TBL initiative for a more transparent and
responsible accounting system.
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Research
Development
Firm Boundaries
Research Projects
Markets
The above concepts have a lot of similarity with the Guna theory and the Purusha-Prakriti
relationship. Purusha & Prakriti are the two manisfestations of the the greater Self or
Brahman. Purusha means a person's consciousness. Prakriti is the Mother Nature. The
Guna theory states that three gunas that form the Prakriti are:
(i) Sattwa - knowledge & Wisdom, Ethical & moral conduct
(ii) Rajas Passion, action, perseverance
(iii) Tamas inactivity, ignorance, recklessness
In the context of management, every organization today needs to innovate and at the same
time needs to take a TBL approach. A proper balance of the three gunas is extremely
important for the organization's Self (Purusha) being able to connect with the broader Self
(the stakeholders). An organization which does not cultivates a culture of innovation or at
least knowledge-sharing, doesn't has a proper compensation structure, and has the least
scope for nurturing talents, in that organization people lack passion (Rajas), tend to engage
in corrupt and unethical practices (lack of Sattwa) and tend to find reasons for inactivity.
Such organizations foster 'Tamas' in their culture and hence are out-of-business.
Companies having efficient innovation networks based on open-innovation followed by
proper compensation structures and who foster an ethical culture through their corporate
credo as well as organizational processes tend to balance the 'Sattwa' & 'Rajas' guna in
their organizations. Such organizations really have the potential to become great companies.
However, it is at this stage that organizations tend to make big mistakes and fail. The major
reason for failure of organizations is due to any sudden imbalance created in the SattwaVol. IV, No.1, March-August 2011
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2.
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emerging economy like India
then, perhaps it's time that they start learning from the ancient Indian scriptures of Vedas,
Upanishads, Arthashastras, etc not just to create a more sustainable model of management in
their country but also to better strategize their entry in emerging markets especially India.
Globalization & Spiritual Congruence
There could be various definitions of globalization. But globalization is basically about
unification of the world's economic order and reduction of trade-related barriers (like
tariffs & quota). Regional economies, societies and cultures integrate through
communication, transportation and trade. One of the most important developments in this
regard has been the internet which has helped in reducing the informational asymmetries
across the globe.
But internet is not the only major breakthrough facilitating this global connectivity. There
are other technologies which along with internet is creating a world which is completely
connected and wired-in. As Emily Green, President & CEO of Yankee Group says:
These developments, along with all of us, are just a few of the actors in a grand connectivity
story playing out around the world. They are bringing us closer to a future of global
connectivity, when all people, and all the things we care about, will be connected to each
other on a vast digital network..I have a much simpler way to talk about this world we're
headed to: Anywhere.Not only will Anywhere be bigger than other technology
transformations we've lived through before, it will also be faster.
(Emily Green, 2009)
So, we are already part of this grand connectivity network created by this so called
Anywhere revolution. Now, let us revisit what the Upanishads have to say about the
connection of cosmic self to the individual self:
sa v ayam tm sarvesm bhtnm adhipatih; sarvesm bhtnm rj; tad yath
ratha-nbhau ca ratha-nemau crh sarve samarpith, evam evsminn tmani sarvni
bhtni sarve devh sarve lokh sarve prnh sarva eta tmanah samarpith
(Ch 5, Vth Brahmana, Shloka 15th, Brhad-ranyaka Upanishad)
Which means that everything is controlled by the very presence of the tman. As the spokes
of a wheel are held together, just so in this self , all beings, all gods, all worlds, all breathing
creatures, all these selves are held together. Further it says that
Modern Management through Ancient Indian Wisdom: towards a more Sustainable paradigm
35
idam vai tan madhu dadhyann tharvano 'vibhym uvca, tad etad rsih payann avocat:
pura cakre dvipada, pura cakre catupadah. purah sa pak bhtv purah purua viat
iti. sa v ayam puruah sarvsu prsu puriayah, nainena kim ca nnvrtam, nainena kim
ca nsamvrtam
-(Ch 5, Vth Brahmana, Madhu-vidya Shloka 18th, Brhad-ranyaka Upanishad)
Which means that - this Being which has become responsible for the interconnectedness of
things is both living and non-living. The very Being became the vital consciousness of all
physical bodies, and He is present in everybody. The Body that is Universal or Brahman and
the body that is particularized or tman there is nothing that it is not enveloping.
The concept of Unification in globalization or the concept of Anywhere in technology
revolution is something which was conceived thousands of years before in by our Indian
sages and was documented in these vast Upanishads. But today it through globalization and
technology that even the nave is conceiving this link of Individual to the Universal and the
grand interconnectedness that exists between the living and non-living.
Finally, the role of spirituality cannot be undermined in the process of unification and
interconnectedness and the formation of a uniform world-order. With globalization and
rapid technology evolution, there is dissemination of information and inter-mixing of
cultures. Every religion has some fundamental tenets which are constant. Ethically, the
teachings of Bhagavad Gita, Quran or The Bible converge towards creating a uniform World
order promoting World peace and mutual cooperation among people of all races and regions.
Today, the world needs to embrace all religions and this spiritual congruence which could
be instrumental in restoring World peace and a uniform economic order. In spite of
acculturation, there exist many disruptive forces like corruption, lack of moral leadership,
religious fanaticism taking the form of global terrorism, etc. which is changing this global
economy into a entropic system stuck in a self-destructive path. It is only by embracing
spiritual congruity that we can suppress the various causes of these disruptive forces and
restore world peace and a truly unified and inter-connected world order and hence unleash
the infinite energy. It is only through spiritual congruity that we can identify ourselves being
a global citizen.
Conclusion
From the above discussions we conclude that firstly, much of modern management
principles existing today can be derived from the body of knowledge of the ancient Indian
scriptures. However, in practice, the sustainability of the existing management frameworks
is still dubious. Secondly, through the wisdom of Ancient Indian scriptures and taking the
six-fold path of Jnan or knowledge, we can make the existing modern management
36
paradigms more sustainable in practice. Through spirituality wisdoms of the Vedas,
Upanishads, Bhagavad Gita, etc. we can not only promote a more ethical and responsible
leadership on an individual or institutional level but also move towards the direction of
restoring World peace and a better world economic order through coupling globalization
with spiritual congruence.
Finally, it is through the Guna theory and an analysis of the delicate balance that exists in
the three gunas (viz., Sattwa, Rajas, and Tamas) that we can understand the reasons for
decision-making failures on an individual level which ultimately leads to organizational
or institutional failures. Some of the recent failures of companies which were revered in
their industry can be explained through this Guna theory.
It is time that modern management thinkers should embrace the importance of ancient
Indian ethos in filling the gaps that exist in the existing paradigms of leadership and
management.
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