Exam Questions Unit 3

2011 short question
3. (a) Distinguish between two types of meetings which are common in a business.
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(b) Outline two benefits of meetings as a method of communication.
(i) _____________________________________________________________________
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(ii) _____________________________________________________________________
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4. (a) Explain the term span of control.
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(b) Outline two factors that affect the width of the span of control in a business:
(i)
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(ii)
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Question 4
(A) Read the information supplied and answer the question which follows.
Discuss four entrepreneurial skills that Colm will require in developing this local community
initiative.
(20 marks)
(B) (i) Explain Maslows Theory of Motivation.
(ii) Illustrate how a manager could motivate workers by applying Maslows Theory in the
workplace.
(20 marks)
(C) Describe how stock control and quality control achieve efficiencies in business.
(20 marks)
(60 marks)
2010 question 4
Question 4
(A) (i) What is meant by the term SWOT analysis?
(ii) Conduct a SWOT analysis on a business of your choice.
(Include two points under each heading)
(20 marks)
(B) Analyse the contributions that strategic and tactical planning can make to the successful
management of a business. Use examples in your answer. (20 marks)
(C) Discuss the benefits of a functional organisational structure in a business.
Refer to the Chain of Command and Span of Control in your answer. (20 marks)
(60 marks)
2009 questions
Short question 2.
Using todays date draft a memorandum (memo) from Peter Murphy, Marketing Manager, to
Mary OBrien, Managing Director of a retail business outlining two different sales promotion
incentives to encourage sales.
Question 4
The rules of good management remain the same in times of growth or slowdown.
(A) (i) Explain the term delegation.
(ii) Describe the benefits of delegation for a manager. (20 marks)
(B) Analyse the implications for a business of a manager adopting a Theory X approach to
managing. (20 marks)
(C) There is often a legal requirement for members of the public to hand over their personal
information to public bodies.
Discuss the provisions of the Data Protection Act 1988 in relation to:
(i) The Rights of Data Subjects
(ii) The Obligations of Data Controllers. (20 marks)
(60 marks)
2008 short questions
5. Draft a typical Agenda for the AGM of a Private Limited Company.
Agenda
1. ____________________________________________________________________
2. ____________________________________________________________________
3. ____________________________________________________________________
4. ____________________________________________________________________
5. ____________________________________________________________________
6. Distinguish between Strategic Planning and Tactical Planning. Give one example in each
case.
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Question 4
(A) Being decisive, creative and being prepared to take risks are personal characteristics
often associated with entrepreneurs.
Discuss these characteristics and support your answer with examples. (15 marks)
(B) Describe the barriers to effective communication in a business enterprise and suggest
methods a business might consider to overcome two of these barriers. (25 marks)
(C) Evaluate the contributions that Stock Control and Credit Control make to the successful
management of a business. Use examples in your answer. (20 marks)
(60 marks)
2007 short question
2. (a) What do the letters SWOT stand for? _______________________________________
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(b) Explain its use in business: _______________________________________________
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4. Draft and label a matrix structure for a manufacturing organisation:
7. Maslow identified, in his hierarchical model, self-actualisation as a human need.
(a) Self-actualisation means _________________________________________________
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(b) Name two other human needs he also identified:
(i) ________________________________ (ii) ______________________________
Long question, Q4
Question 4
(A) Describe three enterprise skills required of an entrepreneur. (15 marks)
(B) Discuss the importance of good communication between the levels in an organisation.
(20 marks)
(C) The Data Protection Act 1988 sets out the following:
(i) The rights of Data Subjects
(ii) The obligations of Data Controllers and
(iii) The functions of the Data Protection Commissioner
Explain any two of the above. (25 marks)
(60 marks)
3. Define management:
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4. Draft and label a matrix structure for an organisation having two project teams:
6. Draft a memorandum from the Sales Manager to all staff in a retail outlet informing them
that the newly agreed 10% commission scheme on sales will apply from 1 July
Long questions
Question 4
(A) Describe one motivational theory commonly used in management. (10 marks)
(B) Discuss three styles of leadership. (30 marks)
(C) Using examples, analyse the importance of four different enterprising skills and relate
two to business and two to the community. (20 marks)
(60 marks)

4. Draw and label a suitable organisation structure diagram for a manufacturing
organisation.
5. Outline three problems of e-mail in business.
(i) _______________________________________________________________________
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(ii) _______________________________________________________________________
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(iii) ______________________________________________________________________
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Long questions
Question 4
(A) Assume you are the secretary of a local youth club. Draft the notice and agenda to be
posted to all members of the youth club notifying them of the Annual General Meeting.
(The agenda must contain five items). (10 marks)
(B) On average managers spend over 75% of their time communicating.
Explain the factors that ensure managers communicate effectively. Use examples where
appropriate. (25 marks)
(C) Evaluate the motivational theories of Maslow and McGregor. (25 marks)(60 marks)
2004 questions
(A) Define Organising.
Illustrate the importance of good organisation for the success of a business enterprise.
(15 marks)
(B) Evaluate how two different types of planning contribute to the success of a business or
community enterprise. Use examples in your answer. (20 marks)
(C) Draft a typical agenda for, and the minutes of, the AGM of a limited company. (25
marks)
(60 marks)
3. Draft and Label a typical Organisational Structure for an organisation of your choice.
6. Name three types of Control in business.
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Long question (QUESTION 5 THIS YEAR)
Question 5
Managers are said to take on a wide range of roles in pursuing the objectives of an
organisation.
They are accountable for the work of others as well as their own work and they work with,
and through, other people at all levels in the organisation.
Evaluate, in the above context, the Management Skills of:
(i) Leading
(ii) Motivating and
(iii) Communicating.
(60 marks)
2002 Short questions
Long question
2001 short question

1. What do the following letters stand for? Write each answer in full in the space provided.
SWOT
EDI
ROI
TQM
HRM
3. Chart & label Maslows Hierarchy of needs.
8. Draft a memorandum (memo) using an appropriate format, to all Sales Executives in the
organisation listing two methods of Sales promotion to be used in the business.
Long question
Question 4
(A) Draft a business letter to the managing director of an enterprise, outlining the benefits to
the business of improving its Information and Communications Technology (ICT) systems.
Include examples in your answer. (20 marks)
(B) Outline and illustrate what is meant by Delegation. (15 marks)
(C) "Planning is the most important management activity"
Explain why many managers would deem this statement to be true. Support your answer with
reasons and examples. (25 marks)
(60 marks)
2000 short question

4. Draft a typical Span of Control for an organisation.
Explain your answer in one sentence
5. Complete this sentence:
A Spreadsheet helps a business to:
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Long question
Question 4
(A) Define Communications.
Illustrate the importance of good communications for the success of a business enterprise.
(20 marks)
(B) Evaluate the role that Information (Communications) Technology applications play in business
communications. Use examples in your answer.
(20 marks)
(C) (i) Draft a Bar Chart from the following data
(ii) Make two comments that are relevant to the information in the chart.
(iii) Outline two other forms of visual communications that could be used to present the data to a
meeting of managers. (20 marks)
[60 marks]
1999 questions

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2011 short question

2005 short questions

2002 Short questions

2001 short question

2000 short question

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