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    30531trouble Shooting Guide

    Uploaded by

    rati
    This document provides troubleshooting tips for issues accessing the incometaxindiaefiling.gov.in website. It suggests checking the Windows HOSTS file for incorrect mappings, clearing the DNS cache and using public DNS servers, and modifying browser settings to match those recommended on the website if the site can be accessed but uploads or the digital signature cannot be used. Issues with the internet connection should be resolved by contacting the ISP, while antivirus and firewall programs may need to be suspended temporarily.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    30531trouble Shooting Guide

    Uploaded by

    rati
    24 views2 pages
    This document provides troubleshooting tips for issues accessing the incometaxindiaefiling.gov.in website. It suggests checking the Windows HOSTS file for incorrect mappings, clearing the DNS cache and using public DNS servers, and modifying browser settings to match those recommended on the website if the site can be accessed but uploads or the digital signature cannot be used. Issues with the internet connection should be resolved by contacting the ISP, while antivirus and firewall programs may need to be suspended temporarily.

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    30531trouble Shooting Guide

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    © © All Rights Reserved

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    This document provides troubleshooting tips for issues accessing the incometaxindiaefiling.gov.in website. It suggests checking the Windows HOSTS file for incorrect mappings, clearing the DNS cache and using public DNS servers, and modifying browser settings to match those recommended on the website if the site can be accessed but uploads or the digital signature cannot be used. Issues with the internet connection should be resolved by contacting the ISP, while antivirus and firewall programs may need to be suspended temporarily.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views2 pages

    30531trouble Shooting Guide

    Uploaded by

    rati
    This document provides troubleshooting tips for issues accessing the incometaxindiaefiling.gov.in website. It suggests checking the Windows HOSTS file for incorrect mappings, clearing the DNS cache and using public DNS servers, and modifying browser settings to match those recommended on the website if the site can be accessed but uploads or the digital signature cannot be used. Issues with the internet connection should be resolved by contacting the ISP, while antivirus and firewall programs may need to be suspended temporarily.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Trouble Shooting Guide for Problems in Accessing incometaxindiaefiling.gov.

    in
    Issue Resolution
    Internet service from ISP
    (internet service
    provider) is not available
    or failing intermittently.
    The call centre of ISP needs to be contacted for resolving this issue.
    The internet connection
    is working, other
    websites are opening
    properly.
    You may try the following fixes:
    Check your Windows HOSTS file - Make sure theres no entry in the hosts
    file that maps the websites URL (incometaxindiaefiling.gov.in) to localhost or
    127.0.0.1 or an incorrect IP address it is a possibility if you have imported
    some third-party hosts file or its modified by some malicious software installed
    in the computer.
    Type cmd /k notepad c:\WINDOWS\system32\drivers\etc\hosts in the Run
    window to view hosts file
    Clear DNS Cache and use Public DNS The DNS cache keeps a record of
    sites that you have recently visited on your computer. If that gets corrupted,
    you may have issues opening sites that were previously accessible without
    problems including incometaxindiaefiling.gov.in.
    Type cmd /k ipconfig /displaydns in the Run window to see the cache entries.
    If that unreachable website is listed in the cache, type cmd /k ipconfig
    /flushdns to clear the cache.
    Change the DNS of the network connection which you are using in your local
    PC. You can do this by editing the properties of the internet connection. Two
    most recommended DNS are Google DNS (e.g. 8.8.8.8, 8.8.4.4, 4.2.2.2) and
    open DNS.
    Suspend the Anti-Virus and Firewall If you are running an external
    software firewall or anti-virus program (like Norton, ZoneAlarm, etc), exit and
    restart the web browser.
    Restart the internet connection.
    Trouble Shooting Guide for Problems in Accessing incometaxindiaefiling.gov.in
    Able to open the website
    incometaxindiaefiling.go
    v.in, however not able to
    upload XML or use
    Digital Signature
    Certificate.
    Use the instructions mentioned in Help Browser Settings in
    incometaxindiaefiling.gov.in website to check that the browser being used is
    the recommended one. Verify the current configuration of the browser being
    used and modify if needed.

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