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    Change Process - Quotolate

    Uploaded by

    Bhupendra Kumar
    The document outlines the change management process including: 1. Submitting a change request including a planning document and risk assessment questions. 2. Obtaining approval from the business unit and resource manager. 3. Development and testing occurring after approval and before implementation. 4. Changes with a implementation time over 1 day or a risk level of 3, 4, or 5 require additional approval steps including an RCB meeting.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Change Process - Quotolate

    Uploaded by

    Bhupendra Kumar
    124 views1 page
    The document outlines the change management process including: 1. Submitting a change request including a planning document and risk assessment questions. 2. Obtaining approval from the business unit and resource manager. 3. Development and testing occurring after approval and before implementation. 4. Changes with a implementation time over 1 day or a risk level of 3, 4, or 5 require additional approval steps including an RCB meeting.

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    The document outlines the change management process including: 1. Submitting a change request including a planning document and risk assessment questions. 2. Obtaining approval from the business unit and resource manager. 3. Development and testing occurring after approval and before implementation. 4. Changes with a implementation time over 1 day or a risk level of 3, 4, or 5 require additional approval steps including an RCB meeting.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    124 views1 page

    Change Process - Quotolate

    Uploaded by

    Bhupendra Kumar
    The document outlines the change management process including: 1. Submitting a change request including a planning document and risk assessment questions. 2. Obtaining approval from the business unit and resource manager. 3. Development and testing occurring after approval and before implementation. 4. Changes with a implementation time over 1 day or a risk level of 3, 4, or 5 require additional approval steps including an RCB meeting.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Service Service Request Request

    Change planning doc, Risk Caculator/ assessment

    Quote, Change planning doc, Risk Caculator

    24th of January No Complete Approval, plannng doc and fill in Risk Calculator Questions in Remedy

    Super Super Users Users

    Enter CHG Record in Remedy in DRAFT Status

    Request KDAB for the Quote

    Change Implementation time > 1 Day

    YES

    Approved by BU ?

    YES

    Incident Incident

    Request for Change

    RFC RFC

    1) Change Planning doc 2)Risk Assessment Qs. 3)Quote.

    No

    CHG CHG Planner Planner


    Change Planner moves to status reason In Approval Approved by BU and resource manager/planner ? CHG : Status = IIP and SR = In Approval Development and Testing Takes place in IIP stage. CHG: from SFR stage to Sechedule Approved by change Manger/ Planner CHG: from PIP stage to SFR

    CHG Planner
    No

    Change status Schedule to IIP

    YES

    Yes

    Approved by change Planner

    CHG: From Draft to RFA

    SR = Status Reason YES

    IIP = Implementation in Progress

    PIP = Planning in Progress SFR=Schedule for Review

    RFA = Request for Authorization

    Risk 3, 4 , 5

    NO

    Forward Schedule of Changes CH: IIP-In Rollout

    CHG Specialist Deploy CHG into PROD.

    Add work info with Validation information

    Successful

    YES

    Close Change Record

    Stop

    YES

    NO

    RCB Meeting Review CHG: in IIP & SR : In Verification


    RCB : Release Control Board Communication Notice to Affected Customers/stakeholders(if requiredapplies for an Outage)

    Successful with Issues OR Failed

    ISSUES

    Implemented with Issues and Corrected

    Approved?

    YES

    FAILED Post Implementation Review ( PIR)

    No

    Back-Out

    CHG CHG Planner Planner

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