Hipath Hipath 3000

s
HiPath 3000 HiPath AllServe

Hicom 150 E/H optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance Operating Instructions
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Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 3000/ HiPath AllServe. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons: The function has not been configured for your telephone - address any questions to Customer Support. Your communications platform does not support this function - contact your Siemens sales representative to upgrade your system.
Important Notes
Do not operate the telephone in environments where there is a danger of explosions.
Use only original Siemens accessories page 99. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems, contact System Support.
Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance page 100.
CE Mark
The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
Environmental label
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
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Contents
Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8

optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 8 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 9 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 10 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Additional Team and Executive/Secretary Functions . . . . . . . . . . . . 12 Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic and Enhanced Functions

Making and Answering Calls . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . . . . Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling and Disabling Handsfree Answerback. . . . . . . . . . . . . . . . Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering Calls from the Entrance Telephone and Opening the Door. Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 13 13 14 15 15 15 15 16 16 17 17 18 18 18 19 19 19 20 20 21 21 22 23 24
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Contents
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 26 27 27 28 28 29 29 30 31
Calling Multiple Parties Simultaneously . . . . . . . . .32

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Up to Five Parties to the Conference (Initiator Only) . . . . . . Checking Which Parties Are in the Conference (Initiator Only) . . . . Removing Parties From the Conference (Initiator Only) . . . . . . . . . Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . Removing the ISDN Central Office Party From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 32 32 33 33 34 34 34 34 34 35 35 36 36 37 37
Making Calls to Stored Destinations . . . . . . . . . . . .38

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying the Call Time and Additional Call Information. . . . . . . . . Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . Removing an Entry from the Caller List . . . . . . . . . . . . . . . . . . . . . . Saving the Other Partys Station Number in the Caller List (Redial) Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 38 38 38 39 39 39 39 40 41 42 42
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Contents
Displaying and Assigning Call Charges . . . . . . . . . 43

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44 Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If You Cannot Reach a Destination .... . . . . . . . . . . . 46

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 46 46 46 46 47 48
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . . . . Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 49 49 50 50 50 50 51 51 52
Saving Station Numbers, Functions, Procedures and Appointments . . . . . . . 53

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 54 55 58 60
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 61

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 64
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Contents
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .65

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 65 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 67 Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 69 Resetting Services and Functions (System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 69 Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 71 Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 72 Using System Functions from the Outside (DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74 Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 75 Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 76 Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 77
Team and Executive/Secretary Functions

Team and Executive/Secretary Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . .79
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 80 80 80 81 81 83 83 83
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Contents Transferring a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . . Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 84 84 84 85
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 86

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 88 88 89
System networking via LAN (PC network)

Special Functions in the LAN (PC Network). . . . . . 91
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 92 93 94 95 96
All About Your Telephone

Labeling, Documentation and Accessories . . . . . . 97
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 98 98 99
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 100 101 101
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
7
Basic operating instructions

optiPoint 500 Function keys Full-duplex speakerphone feature Illuminated display Headset port USB interface Interface for add-on equipment Option bays economy 12 0 basic 12 9 9 1 standard 12 9 9 9 1 advance 19 9 9 9 9 9 2
optiPoint 500 economy/basic/standard control panel

Key field - fixed function keys: Program/Service Redial Mute or Internal Speaker Keypad LEDs
Display, 2 lines with 24 chars Handset Speaker for open listening and ring tones Keys for telephone settings
Key field freely programmable keys
Microphone for speakerphone mode (only optiPoint 500 standard) Keys for scrolling to Key for confirming functions a function 8
Fixed function key: Release
optiPoint 500 advance control panel with optiPoint key modules

Key field - fixed function keys: Program/Service Redial Mute or Internal Speaker Iluminated Display, 2 lines with 24 chars Keypad LEDs Key field freely programmable keys
Speaker for open listening and ring tones Handset
Fixed function key: Release Keys for telephone settings Keys for scrolling to functions Key for confirming a function
optiPoint key module with programmable keys Microphone for speakerphone mode
9
Step by Step
How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:
C Lift the handset (off-hook). I Replace the handset (on-hook). H Conduct a call. D Enter a telephone number or code. 99 Enter the code.
J or K
Program/Service Speaker
Press volume controls on the telephone. Press the key. Press the illuminated key. Press the flashing key.
Start conference?
The option appears on the screen. Press the key to confirm your selection. Search for an option. Press the keys, until the option appears on the screen. key to confirm your selection. Then press the
Display contrast?
Screen Displays
Please dial Return to held call? >
Line 1 displays prompts or acknowledgment messages, depending on the situation. Line 2 displays functions that you can confirm by pressing . If the symbol ">" appears on the right, you can press to access further options.
10
Step by Step
Accessing Functions
... Interactively
You can select some functions while the telephone is idle, for example:
Forwarding on
Use execute it.
to scroll to a function and press
to
You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:
Callback
Press or
to confirm.
Send message
Use execute it.
to scroll to a function and press
to
... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services" page 69.
Program/Service #0=Reset services?
Press the key Use execute it. or to scroll to a function and press to
G9 Enter the code directly.
The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.
... With Function Keys

If you saved a function on a key page 55, you can access it directly as follows : Press the Mute key to execute the function.
11
Functions You Can Use

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.
Additional Team and Executive/Secretary Functions

page 79f. To help working and project groups work together more efficiently, the service technician can configure a variety of team functions, depending on your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions. In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines. Another team function category includes the executive/secretary functions,which are configured by the service technician. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys.
Using the Telephone Efficiently

You probably have certain colleagues or external parties with whom you talk on the phone especially frequently. To dial these numbers faster and more conveniently, you can save them on keys (Saving station numbers for repertory dialing on keys page 53). All too often you reach a busy line when dialing a number. Amid the confusion of your working day, its easy to forget to try the number again later on. To avoid this, make it a habit to use the "Callback" page 46 function.
12
Making and Answering Calls
Step by Step

Special default ring signaling is set for your telephone: When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence). If a call is waiting, you hear a short tone (beep) every six seconds.
The number or the name of the caller appears on the display.
Answering a Call With the Handset

The telephone rings. The caller appears on the screen.
J or K
C Lift the handset.

Raise or lower the volume. Keep pressing the key until the desired volume is set. Ending the call:
I Replace the handset.

or
Release
Press the key.
Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with optiPoint 500 economy and optiPoint 500 basic. The telephone rings. The caller appears on the screen.
Speaker
Press the key. The LED lights up. Speakerphone mode.
J or K
Raise or lower the volume. Keep pressing the key until the desired volume is set. 13
Step by Step
Ending the call:
Speaker
Press the key. The LED goes out. or Press the key. Notes on speakerphone mode: Tell the other party that you are using speakerphone mode. The speakerphone works bests at a low receiving volume. The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).
Release
Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the handset. Activating ring transfer:
Speaker
Press the key. The LED lights up. Deactivating this function:
Speaker
Press the key. The LED goes out.
14
Step by Step
Switching to Speakerphone Mode

This function is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call with the handset.
Speaker
and I Hold down the key and replace the handset. (in the U.S.: press the key once and replace the handset). Then release the key and continue the call.
Switching to the Handset

This function is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are engaged in a call in speakerphone mode.
C and H Lift the handset. Continue the call.
Using Call Waiting

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone page 16.
Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call:
I Replace the handset. Your telephone rings. C Answer the second call. Lift the handset.
Placing the first call on hold and answering the second call:
Call waiting?
Select and confirm. 15
Step by Step
or
Program/Service
Press the key. The LED lights up. Enter the code. You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one:
F>>
Quit and return?
Confirm. or
Program/Service
F9 Press the key. The LED lights up. Enter the code.
or
I C Replace the handset. "Recall: ..." appears on the screen.

Lift the handset.
Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call page 15 from being signaled by automatic camp-on during an ongoing call.
Program/Service
Press the key. The LED lights up and
#490=Call wait.trm.off?
Select and confirm. or
*490=Call wait.term.on?
or
G=B9 or F=B9 Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.
Waiting tone off?
Waiting tone on?
or
FA@ or GA@ Enter code for "tone off" or "tone on".

16
Step by Step
Accepting a Specific Call for Your Colleague

You hear another telephone ring.
Program/Service
Press the key. The LED lights up Select and confirm. or
*59=Pickup - directed?
F>B Enter the code.

A called station appears on the screen. If applicable
Next?
Select and confirm until you see the station you want.
Accept call?
Confirm. or
D If you know the number of the telephone that is ringing,

enter it directly.
or Press the flashing key. Accepting calls in a team page 88.
Rejecting Calls
You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact System Support). The telephone rings. The caller is displayed.
Release
Press the key. If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).
17
Step by Step
Using Mailboxes
If you have programmed the "Mailbox" key page 55, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.
Accessing the Mailbox

Press the illuminated "Mailbox" key. or
US: View messages? UK: Display Messages? US: Message sent? UK: Text?
Confirm.
US: Call voice mail? UK: Call Voice Mail?
Follow the user prompts.
Using Timed Reminders

Precondition: You must have saved a timed reminder page 60. The current time is the time stored.
US: Reminder: UK: Reminder at:
The telephone rings. The timed reminder appears on the screen.
Speaker
Press the key twice.
C I Lift the handset and replace it again.

If you fail to answer the timed reminder, it repeats five times and is then erased.
or
18
Step by Step
Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other partys name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.
C Lift the handset and answer the call.

or
Mute off?
Press the "OK" key to confirm your selection and answer the call. or Press the key and answer the call. If handsfree answerback is enabled (see below), you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague page 27.
Mute
Enabling and Disabling Handsfree Answerback

HF answerback on?
HF answerback off?
or
FB? or GB? Enter the code for "on" or "off".
Answering a Call With a Headset

Answer?
Your telephone rings. Confirm. Ending the call:
Release
Press the key. The LED goes out.
19
Step by Step
Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (System Support).
DND on?
DND off?
or
FB@ or GB@ Enter the code for "on" or "off".

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active. Authorized internal callers can automatically override the do not disturb function after five seconds.
Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).
Ringer cutoff on?
Ringer cutoff off?
or
FBA or GBA Enter the code for "on" or "off".
20
Step by Step
Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external callers. You can save the callers station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
Program/Service
Press the key. The LED lights up. and
*84=Trace call?
Select and confirm.
FA= Enter the code.

After you have finished tracing the call, the data is stored on the carriers system. Now contact System Support.
or
Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, page 19). Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call. The microphone is switched on.
Mute
Press the key. The LED lights up. or Press the illuminated key. The LED goes out. or
Mute
Mute on?
Mute off?
or
Program/Service
Press the key. The LED lights up
F>; or G>; Enter the code for "on or "off".

21
Step by Step
Answering Calls from the Entrance Telephone and Opening the Door
If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact System Support), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad). Speaking to visitors via the entrance telephone: Precondition: Your telephone rings.
C Lift the handset within thirty seconds. You are connected to the entrance telephone immediately. or
C Lift the handset after more than thirty seconds. D Dial the entrance telephone number.
Opening the door from your telephone during a call from the entrance telephone:
Open door?
Confirm. Opening the door from your telephone without calling the entrance telephone:
Program/Service
Press the key. The LED lights up. Select and confirm. or
*61=Open door?
F?: Enter the code. D Dial the entrance telephone number.

Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 96!
22
Step by Step
Opening the door with a code (at the door):
D After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded. Activating the door opener:
Program/Service
Press the key. The LED lights up Select and confirm. or
*89=Door opener on?
FAB Enter the code. D Dial the entrance telephone number. D Enter the five-digit code. Default code = "00000".
or
3=change password?
Select the displayed function and press the "OK" dialog key to change the code.
1=enable with ring?
Select and confirm. or You can also open the door without a doorbell ring. Deactivating the door opener:
2=enable w/o ring?
Program/Service #89=Door opener off?
GAB Enter the code.
Accepting a Call From an Answering Machine

You can accept a call from any answering machine if the machine is connected to your system (contact System Support) and you have programmed the answering machine number on a key page 55. The LED lights up. Press the key.
23
Step by Step
Display Number of Waiting Calls and Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key page 55. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact System Support to find out the waiting call limit. LED off: No callers waiting. LED flashes slowly: You have reached the programmed threshold. LED flashes rapidly: You have exceeded the threshold value (overload).
24
Making Calls
Step by Step
Making Calls
Off-Hook Dialing
C Lift the handset. D Internal calls: Enter the station number.
External calls: Enter the external code and the station number. The called party does not answer or is busy:
On-Hook Dialing
D Internal calls: Enter the station number.
External calls: Enter the external code and the station number. The other party answers with speaker:
C Lift the handset.

or On-hook: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). The called party does not answer or is busy:
Speaker
Press the key. The LED goes out. Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the partys telephone number (Prime Line is not active; contact System Support).
25
Making Calls
Step by Step
En-Bloc Sending / Correcting Numbers

If this feature is configured (contact System Support), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request.
D Internal: enter station number.
External: enter external code and station number. Dialing entered/displayed numbers:
C Lift the handset.

or
Dial?
Confirm. Correcting numbers entered:
Delete number?
Select and confirm. The last digit entered in each case is deleted.
D Enter the required digit(s).

Canceling en-bloc sending:
End?

Speaker
Press the key. The LED goes out. or Press the key.
Release
26
Making Calls
Step by Step
Caller ID Suppression
You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.
Suppress call ID?
Restore caller ID?
or
FA? or GA? Enter code for "suppress" or "restore".

System Support can turn caller ID suppression on and off for all telephones.
Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask System Support), or to an internal user with a system telephone without any action on their part.
Program/Service
Press the key. The LED lights up.
*80=Speaker call?
Select and confirm.
FA9 Enter the code. D Enter the station number.

Responding to a speaker call page 19.
or
27
Making Calls
Step by Step
Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.
Program/Service
*53=DTMF dialing?
F>< Enter the code. D You can use the keys "0" through "9", "*", and "#" to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.
Automatic Connection Setup (Hotline)

If this function is configured (contact System Support), the system automatically sets up a connection to a preset internal or external destination.
C Lift the handset.
Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
28
Making Calls
Step by Step
Reserve Trunk
If this feature is configured (contact System Support), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display. Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.
Reserve trunk?
Confirm. When the reserved trunk becomes free: Your telephone rings. The display shows " Trunk is free".
C Lift the handset. You hear the CO dial tone. D Enter the number of the external station.
Assigning a Station Number (Not for U.S.)

If this function has been configured (contact System Support), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called partys display.
Program/Service
*41=Temporary MSN?
F=: Enter the code. D Enter the DID number you wish to use. D Dial the external number.
29
Making Calls
Step by Step
Trunk Flash
To activate ISDN-type services and features through the network carriers analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Precondition: You have set up an external connection.
Program/Service
*51=Trunk flash?
F>: Enter the code. D Enter the service code and/or telephone number.
30
Making Calls
Step by Step
Associated Dialing/Dialing Aid

If this function has been configured (contact System Support), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a/b (T/R) port. You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S0 bus: On the PC, select a destination and start dialing.
C The speaker on your telephone is switched on. Lift the

handset when the other party answers. Dialing aid at the a/b (T/R) port: On the PC select a destination and start dialing. "Lift the handset" appears on the PC screen.
C Lift the handset.

Dialing aid from your telephone for another telephone:
Program/Service
*67=Associated dial?
F?@ Enter the code. D Enter the internal station number ("Dial for:"). D Enter the number you wish to dial.
31
Calling Multiple Parties Simultaneously
Step by Step
Calling a Second Party (Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.
US: Consult? UK: Enquiry?
Confirm.
D Call the second party.

Return to the first party:
Return to held call?
Confirm. or
Quit and return? Program/Service
or Press the key. The LED lights up. Enter the code. The F 9 LED goes out.
Switching to the Party on Hold (Toggle)

Toggle/Connect?
Select and confirm.
Program/Service
F ; Press the key. The LED lights up. Enter the code. The
LED goes out.
or
32
Step by Step
Combine the calling parties into a three-party conference
Conference?
Select and confirm.
Program/Service
F < Press the key. The LED lights up. Enter the code. The
LED goes out. Connecting the other parties to each other
or
Transfer?
Select and confirm.
Conducting a Conference
In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.
D Call the first party.

Start conference?
Select and confirm.
D Call the second station. Announce the conference.

Conference?
Select and confirm.
Program/Service
LED goes out. A tone sounds every 30 seconds to indicate that a conference is in progress. Contact System Support for instructions on how to turn it off. If the second party does not answer:
or
Return to held call?
Confirm. or
F 9 Enter the code.
Adding Up to Five Parties to the Conference (Initiator Only)

Add party?
Confirm.
D Call the new party. Announce the conference.
33
Step by Step
Conference?
Select and confirm.
Program/Service
LED goes out.
or
Checking Which Parties Are in the Conference (Initiator Only)

View conf parties?
Select and confirm. The first station appears on the screen. To display other stations, confirm each subsequent display. To exit the list: Select and confirm.
Next?
Exit list?
Removing Parties From the Conference (Initiator Only)

View conf parties?
Select and confirm. The first station appears on the screen. Confirm as often as required until the desired station appears. Select and confirm.
Next?
Remove party?
Leaving a Conference
or
US: Leave conference? UK: Withdraw?
Select and confirm.
Ending a Conference (Initiator Only)

End conference?
Select and confirm.
Program/Service
G < Press the key. The LED lights up. Enter the code. The
LED goes out.
or
Removing the ISDN Central Office Party From the Conference (Only for U.S.)
Drop last conf. party?
Select and confirm. or Press the key. The LED lights up. Enter the code. The LED goes out.
Program/Service
F=B:
34
Step by Step
Transferring a Call
If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.
US: Consult? UK: Enquiry?
Confirm.
D Enter the number of the party to which you want to

transfer the call.
H Announce the call, if necessary. I Replace the handset.

or
Transfer?
Select and confirm.
...After a Speaker Call (Announcement) in a Group

If this function has been configured (contact System Support), you can use a speaker call (announcement, page 27) to announce a call in progress to a group of users page 86. After a member of the group has accepted the call request, you can transfer the waiting party. Precondition: You are conducting a call.
US: Consult? UK: Enquiry? Program/Service
Confirm. The other party is placed on hold.
*80=Speaker call?
FA9 Enter the code. D Enter the groups station number. H Announce the call.
When a member of the group accepts the call page 19, you are connected to this party.
35
Step by Step I Replace the handset.

or
Transfer?
Select and confirm. If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).
Parking a Call
You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call.
Program/Service
*56=Park a call?
Select and confirm.
F>? Enter the code. 9 ... B Enter the number of the park slot (0 - 9) and make a note
of it. If the park slot number you entered is not displayed, it is already in use; enter another one.
or
Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.
Program/Service Retrieve call?
G>? Enter the code. 9 ... B Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you cannot retrieve the call. If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).
36
Step by Step
Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key page 55, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line. Press the "US:Hold UK:Common Hold" key.
Held on line: 801
A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.
If applicable
I or
Release
Replace the handset or press the key. Depending on your system configuration, this may be necessary so other users can also pick up the held call.
Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.
Program/Service
Press the key. The LED lights up. Select and confirm. or or If the "Line retrieved" key page 55 has been configured, press the key.
*63=Retrieve line?
F?< Enter the code.
D Enter the line number you noted earlier.
or If a "Trunk key" was assigned to this line page 55: LED flashes slowly. Press the key.
37
Making Calls to Stored Destinations
Step by Step

Using a Caller List
If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact System Support for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.
Retrieving the Caller List

Precondition: System Support has set up a caller list for your telephone.
Caller list?
GA; Enter the code.

The last call is displayed on the screen.
or
Next?
To view other calls, confirm each subsequent display.
Ending Retrieval
US: Exit? UK: End?
Program/Service
Press the key. The LED goes out. or Press the key. The LED goes out.
Speaker
38
Step by Step
Displaying the Call Time and Additional Call Information

Precondition: You have retrieved the caller list and the selected call is displayed.
Time/Date sent?
View station no.
or
View name?
Dialing a Station Number from the Caller List

Call?
Select and confirm. The caller is automatically deleted from the caller list when a connection is finally set up.
Removing an Entry from the Caller List

Delete?
Confirm.
Saving the Other Partys Station Number in the Caller List (Redial)
Precondition: You are engaged in a call or have called an external party.
Save number?
Confirm. or Press the key. The LED lights up. Enter the code.
Program/Service
FA;
39
Step by Step
Redialing a Number
The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed.
Redial
Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed. Displaying and dialing saved station numbers
Redial Next?
Press the key. Press the "OK" dialog key within two seconds to confirm your choice. The next stored number is displayed. Press the "OK" dialog key to confirm four selection. Select and confirm. If this feature is configured (contact System Support), account codes entered are also saved page 45.
Next?
Call?
40
Step by Step
Dialing a Number From the Internal Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact System Support to find out if one was configured for your system. Precondition: Names have been assigned to the station numbers stored in the system.
C Lift the handset.

or
Speaker
Directory?
Confirm. The first entry is displayed on the screen.
Scroll Next?
To view further entries, confirm each subsequent display. or Select and confirm. or
Scroll Previous?
D Enter the name you want to find, or just the first few
letters, using the alphanumeric keypad. You can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "R" by pressing the "7" three times or the letter "E" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the following letters by using the same method. If no entry exists for the entered letters, you will hear a short beep. To enter a space, press the "0". Pressing "1" automatically displays the first entry in the internal directory. The "*"and "#" keys have no function here. Select and confirm each letter to be deleted. The last letter entered is deleted. Select and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again. 41
If applicable
Delete Character?
If applicable
Delete Line?
Step by Step
The entry you wish to dial appears on the screen.
Call?
Select and confirm.
Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key page 53. Press the key on which the number is saved. If the station number is located on the second level, first press "Shift". You can also press the repertory dial key during a call. This automatically sets up a consultation page 32.
Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial numbers page 54 or System Support has stored system speed-dial numbers.
Program/Service
Press the key. The LED lights up Confirm. or
*7=Use speed-dialing?
F@ Enter the code. D Enter a speed-dial number.
"*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact System Support).
42
Displaying and Assigning Call Charges
Step by Step

Displaying Call Charges (Not for U.S.)
For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, System Support must request this feature from your carrier. Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen either before or during the call. If a call is transferred, the charges are assigned to the telephone to which the call was transferred. For all calls and the last one conducted: The connection charges for the last chargeable call conducted are displayed first. Five seconds later, the total accumulated connection charges appear.
Program/Service
*65=Show call charges?
F?> Enter the code.
43
Step by Step
Displaying Call Charges for Another Telephone (Not for U.S.)

If this function is configured (contact System Support), you can display and print the chargeable calls for other telephones (such as a pay phone) Precondition: You have programmed the function "View call charges" on a key page 55. The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges. Press the "View call charges" key. The chargeable call appear on the screen.
Next?
To display further chargeable calls, confirm each subsequent display.
Print?
Delete?
or
Addl information?
or
US: Exit? UK: End?
44
Step by Step
Dialing with Call Charge Assignment

You can assign external calls to certain projects. Precondition: System Support has set up account codes for you.
Program/Service
*60=Account code?
F?9 Enter the code. D Enter the account code.

and G Press this key. or Confirm. May be necessary, depending on how your system is configured; contact System Support for details.
US: #=Save? UK: #=Save entry?
D Enter the number of the external station.

You can also enter the account code during an external call.
45
If You Cannot Reach a Destination ...
Step by Step

Using Callback
If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, When the other party is no longer busy When the user who did not answer has conducted another call.
Storing a Callback
Precondition: You have reached a busy line or no one answers.
US: Callback UK: Set Callback
Confirm. or
F>A Enter the code.
Answering a Callback
Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.
C Lift the handset.

or
Speaker
Press the key. The LED lights up. You hear a ring tone.
Checking and Canceling a Saved Callback

View callbacks?
Select and confirm.
G>A Enter the code.

US: Next callback? UK: Display next?
or
Select the displayed function and press the "OK" dialog key to display additional entries.
46
Step by Step
Deleting a displayed entry:
Delete?
Press the "OK" dialog key to confirm your selection Ending callback display:
US: Exit? UK: End?
Program/Service
Press the key. The LED goes out. or Press the key. The LED goes out.
Speaker
Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Camp-on
Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone. The called party can then respond page 15 The called party can prevent automatic call waiting page 16. If this feature is configured (contact System Support), you will hear the ring tone and the message "Camp-on" is immediately displayed.
47
Step by Step
Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact System Support). Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Override?
Select and confirm.
F?; Enter the code.

The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)". You can now start talking.
or
48
Telephone Settings
Step by Step
Telephone Settings
Adjusting the Ring Volume

J or K
US: Ring volume? UK: Ringer volume?
Press these keys while the phone is idle. Confirm.
J or K
To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.
J or K
US: Ring tone? UK: Ringer tone?
Adjusting the Ring Tone

Press these keys while the phone is idle. Select and confirm.
J or K
To adjust the ring tone: Keep pressing the keys until the desired tone is set. Save.
Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the telephone can alert you to other calls in the team even when you are engaged in another call page 84. You hear the attention ring.
J or K
US: Attention Ring Vol? UK: Volume?
Press one of these keys while the phone is idle. Select and confirm. To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. 49
J or K
Telephone Settings
Step by Step
Adjusting the Speakerphone to the Room Acoustics

This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".
J or K
Speakerphone mode?
Press one of these keys while the phone is idle. Select and confirm. To set the room type: Keep pressing these keys until the setting you want appears on the screen. Save.
J or K
Adjusting the Receiving Volume During a Call

You are engaged in a call.
J or K J or K simultaneously
To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.
Adjusting the Display to a Comfortable Reading Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.
Display backlight
This function is only available with optiPoint 500 advance. When operating optiPoint 500 advance, e.g. when dialling a call number, a display backlight switches on automatically. The backlight switches off automatically a few seconds after the last action is completed.
50
Telephone Settings
Step by Step
Selecting the Language of Screen Prompts

Program/Service More features?
Press the key. The LED lights up. Confirm. Confirm. or
*48= Select language?
F=A Enter the code.

15=Spanish?
Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.
Locking the Telephone to Prevent Unauthorized Use
You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone page 52. To lock and unlock the telephone:
Changeover on?
Changeover off?
or
F?? or G?? Enter the code for "on" or "off".

51
Telephone Settings
Step by Step D Enter the telephone lock PIN page 52.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can continue to dial internal numbers as usual. Your telephone can also be locked or unlocked again by an authorized party page 72.
Saving Your PIN

To use the functions to prevent unauthorized persons from using your telephone page 51 to use another telephone like your own page 67 to change your call number page 68 you need to enter a personal identification number, which you can save yourself.
Program/Service
Press the key. The LED lights up. Confirm. or
*93=Change PIN?
FB< Enter the PIN. D Enter the current five-digit PIN. D Enter the new PIN. D Repeat the new PIN.
If you forget your PIN, contact System Support, who can reset your PIN to "00000".
If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.
52
Saving Station Numbers, Functions, Procedures and Appointments
Step by Step

You can save a frequently-dialed number, or frequentlyused functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the programmable keys. The second (Shift level) can accept only an external station number.
Saving Repertory Dialing Numbers on a Key

Program/Service
*91=Prog. feature key?
FB: Enter the code.

If applicable If the "Shift Key" has been configured page 55, press the key. Press the key. If the key is already in use, its assignment appears on the screen.
US: Change key? UK: Change feature? Repdial key?
Confirm. Confirm.
D Enter the station number.

US: Save? UK: Save entry?
Confirm. or If you make a mistake:
Previous?
Select and confirm. This deletes all entered digits.
53
Step by Step
US: Exit? UK: End?
Confirm. or
US: Another key? UK: Program another key?
Select and confirm. Simply press the key to dial a stored telephone number page 42. If you have saved an internal station number (=DSS call), the corresponding LED signals various states page 56, page 83. You can do this while a call is in progress.
Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial numbers: *0 through *9 page 42.
Program/Service
*92=Change Speed-dial?
FB; Enter the code. D Enter the speed-dial number you wish to use (*0 to
grammed station number appears on the screen.
US: Change? UK: Change entry?
*9). If the speed-dial number is already in use, the proConfirm.
D First enter the external code and then the external station number. Confirm. or If you make a mistake:
Previous? US: Save? UK: Save entry?
Select and confirm. This deletes all entered digits.
54
Step by Step
US: Next? UK: Next entry?
Confirm. or
US: Change? UK: Change entry?
Delete?
Select and confirm. or Select and confirm.
US: Exit UK: End
Assigning Functions to Keys

Program/Service
FB: Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.
US: Change key? UK: Change feature?
Confirm. Select and confirm the function, such as "Do not disturb". All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.
If applicable
US: Save incomplete UK: Store incomplete text
Select and confirm. Some functions (such as "Call forwarding") accept incomplete entries. This means you have to add more digits later on when you activate the function by pressing a key. Confirm. or
US: Exit? UK: End? US: Another key? UK: Program another key?
Select and confirm. Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off.
55
Step by Step
Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/ off, Night answer on/off): Saved function is not active. Saved function is active. Callback: You have not set a callback. You have set a callback. Mute (on/off): The microphone is switched on. The microphone is switched off. Caller list: No calls saved. Call request saved. Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered. Mailbox: No messages present. Message(s) present. Call key, General call key, Trunk key, MULAP Key, Temporary MSN: No call on assigned trunk. Active call on assigned trunk. Flashing rapidly- A call has arrived on this line; press the key to pick up the call. Flashing slowly - A call on this line was placed on hold. 56
Step by Step
Trunk group key At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed. Chargeable calls have been made since the last time call charges were displayed. Call forwarding, Forward Line: Flashing slowly - Either you or your trunk is the destination of a forwarded call. Fax details/answering machine No fax received or no message on answering machine. Fax received or message on answering machine. View number of calls: No callers waiting Flashing rapidly - Callers waiting (a certain number is exceeded). Flashing slowly - Callers waiting (a certain number was reached). The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, Lock all phones, Send message, US:Directory UK:Phonebook, Call waiting, US:Connect/Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Account code, Show call charges, Radio paging equip, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consultation, Associated dial, Associated serv., Tel. data service, Relocate.
57
Step by Step
Assigning a Procedure (Operating Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example page 31, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key. Station numbers which require additional inputs but also dial pauses can also be stored.
Program/Service
FB: Enter the code.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.
US: Change feature? UK: Change key? Procedure key?
Confirm.
Confirm.
D Enter the procedure, e.g. "*67 231 089123456".

*67= code for associated dial 231= station number of the calling party 089123456 = number to be dialed.
If necessary
Redial
To insert pauses, press this key (a "P" is displayed).
US: Save entry? UK: Save?
Confirm.
or If you make a mistake:

Previous?
Select and confirm. This deletes all digits entered.
58
Step by Step
US: End? UK: Exit?
Confirm.
or
US: Program another key? UK: Another key?
.
Select and confirm. Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals page 28.
59
Step by Step
Saving Appointments
You can tell your telephone to give you a call when you want to be reminded of an appointment page 18. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment.
Program/Service
*46=Timed reminder on?
F=? Enter the code. D Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.). Confirm. or
Daily? One time only?
Select and confirm.
Confirm. Deleting and checking a saved appointment:
Program/Service #46=Timed reminder off?
G=? Enter the code.

Delete?
Confirm. or Select and confirm.
US: Exit UK: End
60
Testing the Telephone
Step by Step
Testing the Telephone

Testing the Telephone Functions
You can test your telephone functions. Precondition: Your telephone is idle.
Program/Service
*940=Phone test?
FB=9 Enter the code.

If everything is OK, all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Service menu LED lights up); your station number appears on the screen; all pixels in the display are activated; the ringer signal sounds.
Checking the Key Assignment

You can check the assignment of keys on your telephone to see which functions are programmed on which keys.
Program/Service
FB: Enter the code.

Press the key. The key assignment appears on the screen.
US: Another key? UK: Program another key?
US: Exit? UK: End?
Select and confirm.
61
Call Forwarding
Step by Step
Call Forwarding
Using Variable Call Forwarding
You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 92!
Forwarding on?
Select and confirm.
F: Enter the code.

1=all calls?
or
2=external calls only?
or
3=internal calls only?
: or ; or < Enter the code. D Enter the number of the telephone that is ringing.
or
Confirm.
Deactivating call forwarding:

Forwarding off?
Select and confirm.
G: Enter the code.

When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact System Support), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.
or
62
Call Forwarding
Step by Step
Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by System Support (standard night answer service) or by you (temporary night answer service). Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 93! Activating this function:
Night answer on?
Select and confirm.
F== Enter the code.
or
*=default?
or or
Press the "OK" dialog key to confirm ( standard night answer service)
F Enter the code ( standard night answer service). D Enter the destination number (= temporary night answer service). Confirm.
Deactivating night answer:

Night answer off?
Select and confirm.
G== Enter the code.
or
63
Call Forwarding
Step by Step
Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)
If this function has been configured (contact System Support), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.
Trunk FWD on?
Select and confirm.
F?= Enter the code.

1=immediate?
or
Select and confirm the line type you wish to use. or
2=on no answer?
or
3= on busy?
: or ; or < Enter the code. D Enter your DID number. D Enter the destination number (without the external
code).
Save?
or
Confirm. Deactivating call forwarding:
Forwarding - trunk off
G?= Enter the code.

Confirm the displayed call forwarding type.
: or ; or < Enter the activated call forwarding type. D Enter your DID number.
or
64
Using Other Functions
Step by Step

Sending a Message
You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g. optiPoint 500 entry.
US: Send message? UK: Send Message?
F?A Enter the code. D Enter the recipients internal station number.
0=Please call back
Select and confirm the preprogrammed message (which can be changed by System Support).
9 ... B Enter the code directly.

Send?
or
The codes appear on the screen, next to the messages to which they are assigned. Confirm.
Displaying and Deleting Messages You Have Sent

View sent message?
G?A Enter the code.

Follow the display prompts.
Answering Messages
"Messages received:" appears on your screen, along with an indication of the length.
US: View messages? UK: Display Messages?
Confirm. Follow the display prompts.
65
Step by Step
Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the callers screen.
Advisory msg. on?
Select and confirm.
F?B Enter the code.

0=Back at:
or
Select and confirm the preprogrammed message (which can be changed by System Support).
9 ... B Enter the code directly.
or
The codes appear on the screen, next to the messages to which they are assigned. You can add numeric input to preprogrammed messages that end in a colon.
Deleting Advisory Messages

Advisory msg. off
Select and confirm.
G?B Enter the code.

or If you have programmed an "Advisory message" key page 55: The LED lights up. Press the key.
or
66
Step by Step
Using Another Telephone Like Your Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.
Program/Service
*508=Temporary Phone?
F>9A Enter the code. D Enter the other users station number. D Enter the other users telephone lock PIN. page 52.
If applicable
Change password
Users who have not yet selected a personal identification number are prompted to do so on their own telephones.
D Dial the external number.

This state is canceled at the end of the call.
67
Step by Step
Change call number (relocate)

You can put your call number on every other available telephone when it is set up (ask System Support). Your previous telephone then receives the old call number of your new telephone. The call number together with the settings (e.g. programmed keys) of the telephone are changed. Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state. The following procedure is carried out on the new telephone.
Program/Service
*9419=Relocate?
FB=:B Enter the code. D Enter your own call number. D Enter code (telephone lock) page 52.
(This is not necessary if you have not determined a code yet).
Complete Relocate
Confirm. or
GB=:B Enter the code.

If you exchange call numbers from different system telephones, all programmed keys are replaced with the default assignment. You can, however, connect your telephone to another connection and carry out the procedure.
68
Step by Step
Fax Details and Message on Answering Machine

If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key page 55, the key lights up when a fax or a message has been received. Deactivating indication: Press the illuminated "Fax details" key. The LED goes out.
Resetting Services and Functions (System-Wide Cancellation for a Telephone)

There is a general reset procedure for activated functions. The following functions are canceled, if they were activated:
Program/Service #0=Reset services?
Forwarding on Advisory msg. on Ringing group on Hunting group off Suppress call ID Waiting tone off DND on Ringer cutoff on Messages received: View callbacks
G9 Enter the code.
69
Step by Step
Silent Monitor
If this function has been configured (contact System Support), you can join a call already in progress at an internal station and listen in unnoticed.
FB== Enter the code. D Enter the internal station number.
Monitoring a Room
A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room. Activating the telephone to be monitored:
Program/Service
*88=Room monitor?
FAA Enter the code.

You can either leave the telephone in speakerphone mode (not available with optiPoint 500 basic) or lift the handset and leave it directed towards the noise source. Deactivating the telephone to be monitored:
Program/Service
Press the illuminated key. The LED goes out. or

Monitoring the room:
D Enter the internal number if the telephone in the room

you wish to monitor.
70
Step by Step
Activating Functions for Another Telephone

If this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
Program/Service
Do not disturb, code: *97/#97 page 20 Call forwarding, code: *11, *12, *13/#1 page 62 Locking and unlocking telephone, code: *66/#66 page 51 Group ringing, code: *81/#81 page 86 Leaving an advisory message, code: *69/#69 page 66 Group call, code: *85/#85 page 86 Reset services and functions, code: #0 page 69 Control relay, code: *90/#90 page 76 Night service, code: *44/#44 page 63 Timed reminders, code *65 page 60
*83=Associated serv?
FA< Enter the code. D Enter the internal number of the telephone for which
you want to activate the function.
D Enter the code, such as *97 for do not disturb.

Follow the prompts on the screen for any further input.
71
Step by Step
Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact System Support), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.
Program/Service
*943=Lock all phones?
FB=< Enter the code. D Enter the internal number of the telephones that you
want to lock or unlock.
*=Lock phone?
#=Unlock phone?
Confirm. or
F or G Enter the code.
or
Using System Functions from the Outside (DISA: Direct Inward System Access)
If this function has been configured (contact System Support), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: Reset services and functions, code: #0 page 69 Call forwarding, code: *1/#1 page 62 Lock and unlock all phones, code: *66/#66 page 51 Save PIN, code: *93 page 52 Send a message, code: *68/#68 page 65
72
Step by Step
Leave an advisory message, code: *69/#69 page 66 Group ringing, code: *81/#81 page 86 Group call, code: *85/#85 page 86 Suppress caller ID, code: *86/#86 page 27 Waiting tone, code: *87/#87 page 16 Open door, code: *61 page 22 Door opener on/off, code: *89/#89 page 23 Control relay, code: *90/#90 page 76 Do not disturb, code: *97/#97 page 20 Ringer cutoff function, code: *98/#98 page 20 Speed-dialing, code: *7 page 42 Associated service, code: *83 page 71
Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.
D Set up a call to the system. Enter the station number

(contact System Support).
D Wait for a continuous tone (if necessary switch the telephone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN. system).
G Enter the code (necessary only if programmed in the
D Wait for a dial tone and then enter the code, such as
*97 for Do not disturb on. Make other inputs as necessary; (refer to the operating instructions for pulse and DTMF telephones).
or
D Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.
73
Step by Step
Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact System Support), you can set ISDN functions via code dialing in some countries.
Program/Service
Press the key. The LED lights up. Confirm. or Enter the code.
*503=Keypad dialing?
F>9<
D Enter the number of the trunk you wish to use (contact

System Support). tem Support).
D Entering a code for required ISDN function (contact SysContact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activities or remote operation (e.g. toll fraud).
74
Step by Step
Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only)
If this function has been configured (contact System Support), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection.
Program/Service
*42=Tel. data service?
F=; Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact System Support to find out which option is programmed in your system: Input in en-bloc mode. Enter data. Press this key at the end of the entry. Confirm.
9 ... B G
or
Entry complete?
or
Input in online mode: The connected computer processes your entries directly. Enter the code. Enter data.
G 9 ... B
75
Step by Step
Controlling Relays
If this function has been configured (contact System Support), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout. Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 95!
*90=Control Relay On?
#90=Control Relay Off?
FB9 or GB9 Enter the code for "on" or "off". : ... = Enter the relay.
or
Sensors (HiPath 3300/3350/3500/3550 Only)

If this function has been configured (contact System Support), sensors detect signals, causing your phone to ring and a message to appear on your screen.
76
Step by Step
Radio Paging (Not for U.S.)

If paging equipment is connected to your system (contact System Support), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you. The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).
Simple Paging Equipment

Paging: To be paged, you must have activated a call ringing group page 88, call forwarding page 62, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically. Answering the page from the nearest telephone:
C Lift the handset. F>B Enter the code. D Enter your own station number.
Enhanced Paging Equipment (Hipath 3700/ 3750 Only)

Paging:
Program/Service
*45=Page?
F=> Enter the code. D Enter the number of the party you want to page.
77
Step by Step
1=Display information?
2=Text?
Answering the page from the nearest telephone:
C Lift the handset.

Program/Service #45=Answer page?
G=> Enter the code. D Enter your own station number.

Team and Executive/Secretary Functions
78
Team and Executive/Secretary Functions With Trunk Keys
Step by Step

If this function has been configured (contact System Support), you belong to a team of users for whom special keys were programmed: Trunk keys (MULAP keys) Direct station selection keys Group call key (not on the executive telephone in an executive/secretary team) Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "Hunt group join/leave", "Ring transfer: on/off") page 55. You can also program a call forwarding key ("Forward Line") for each line.
Using Trunk Keys

A separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys. Each team member can also be reached under a separate station number, if one was assigned. Meaning of LED Indications on Trunk Keys: Trunk key LED is off - Trunk is free and can be used. or Trunk key LED is lit - Trunk is in use. or Trunk key LED is flashing rapidly - A call on the trunk needs to be answered. or Trunk key LED is flashing slowly - A call on hold is waiting.
79
Step by Step
Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.
C Lift the handset.

or With on-hook dialing: Use speakerphone mode and open listening.
Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up your call. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.
D Dial the station number. C When the other party answers: Lift the handset.
Using a Trunk Key to Place a Call on Hold and Retrieve It Again

Precondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone page 55. Placing a call on hold: Press the "US:Hold UK:Common Hold" key.
I or
Release
Replace the handset or press the key. Depending on the configuration (contact System Support), this may be necessary so other team members can also pick up the call on hold.
80
Step by Step
Retrieving the call: Press the slowly flashing trunk key.
Switching Between Phone Calls on Multiple Trunks

Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. The first party is placed on hold on the other trunk. Press the slowly flashing trunk key. The second party is placed on hold. You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.
Forwarding Calls on Lines

You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
Program/Service
*501=Forward Line: On?
F>9: Enter the code.

Press the trunk key you wish to use.
D Enter the number of the trunk you wish to use.

or If available. Press the "Forward Line" key. (You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and destination page 55.)
or
81
Step by Step
1=all calls?
or
: or ; or < Enter the code. D Enter the destination number.

or
Confirm. or If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key page 55.) Deactivating call forwarding:
Program/Service #501=Forward Line: Off?
G>9: Enter the code.

D Enter the number of the trunk key you wish to use.

or If available. Press the "Forward Line" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. Meaning of LED Indications on the "Forward Line" Keys: The LED on the "Forward Line" key is off - call forwarding is not active for this trunk. or LED on the "Forward Line" key is lit - call forwarding is active for this trunk. or LED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.
or
82
Step by Step
Using DSS Keys

Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not engaged in a phone call. or LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb. or LED on the DSS key is flashing rapidly - a call has arrived for you and needs to be answered. or LED on the DSS keys is flashing slowly - a caller is trying to reach another member of your team, who has not yet answered.
Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS key is flashing. If appl. Press the flashing DSS key. This is not necessary if you are receiving a DSS call and the DSS key is flashing rapidly.
C Lift the handset.

Calling a Team Member Directly

Press the direct station selection key. or If the team member you wish to reach is engaged in another call, the DSS key on your telephone is illuminated. You can make the call even in this case.
C When the other party answers: Lift the handset.

or With on-hook dialing: Use speakerphone mode and open listening. 83
Step by Step
Transferring a Call in Progress

Press the DSS key and announce the call, if desired.
I or
Release
Replace the handset or press the key.
Accepting a Call for Another Team Member

Press the flashing DSS key or trunk key.
C Lift the handset.

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team)
By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group page 86. Your telephone rings (one time only or every four seconds) even when you are engaged in another call (attention ring volume page 49).
84
Step by Step
Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretarys office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer" key. The LED lights up. or
Program/Service
*502=Ring Transfer: On?
F>9; Enter the code.


Deactivating ring transfer: Press the "Ring Transfer" key. The LED goes out. or
Program/Service #502=Ring Transfer: Off?
or
G>9; Enter the code.

or
85
Using Other Team Functions
Step by Step

Turning Group Call On and Off
If this function has been configured (contact System Support), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call. You can also belong to a team (including executive/secretary ones) in which station numbers are programmed on trunk keys page 79. Each member of the group remains available under his or her own station number. You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (including an executive/secretary team). If the LED on a programmed "Hunt group join/leave" key page 55 is illuminated, this means that the audible tone was activated for at least one group. Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 91! You belong to a hunt group or a group call:
Leave hunt group?
Join hunt group?
or
GA> or FA> Enter the code for "leave" or "join".

or Press the Hunt group join/leave key. or
86
Step by Step
You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).
Leave hunt group?
Join hunt group?
or

or Press the "Hunt group join/leave" key. or
301 x group name
301
group name
If an "x" appears between group/trunk number or (such as 301) and group name, the audible tone is active for this group or trunk. No "x" means that the audible tone was deactivated.
Next?
Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name. or Select and confirm. This turns off the audible tone for the displayed group or trunk. or Select and confirm. This turns off the audible tone for the displayed group or trunk. or Select and confirm. This turns off the audible tone for all groups and trunks.
Leave hunt group?
Join hunt group?
#=Leave all groups?
G Enter the code for "Leave all groups".

or
or
*=In hunt group?

or
Select and confirm. This turns off the audible tone for all groups and trunks.
F Enter the code for "Join all groups".

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.
87
Step by Step
Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact System Support to find out if a pickup group has been configured. Precondition: You telephone rings briefly. The following message appears on the display: "Call for:".
Pickup - group?
Confirm. or Press the key. The LED lights up.
Program/Service
F>@ Enter the code.
Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who answers first receives the call. Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) page 94! Saving, displaying, and deleting telephones for the ringing group:
Program/Service
*81=Ringing group on?
FA: Enter the code.

Follow the display prompts (enter the internal station number). Removing all telephones in call ringing group:
Ringing group off?
Select and confirm.
GA: Enter the code.
or
88
Step by Step
Uniform Call Distribution (UCD)

If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. Logging on and off at the beginning and end of your shift:
Program/Service UCD?
Press the key. The LED lights up. Select and confirm. Confirm. or or
*401=Log on?
#401=Log off?
F=9: or G=9: Enter the code for "Log on" or "Log off". D To log on, enter your identification number ("Agent:").
Contact System Support to find out what it is. Logging on and off during your shift:
Program/Service UCD? #402=Not available?
Press the key. The LED lights up. Select and confirm. Confirm. or
402=Available?
G=9; or F=9; Enter the code for "Not available" or "Available".
or
89
Step by Step
Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.
*403=Work on?
#403=Work off?
F=9< or G=9< Enter the code for "on" or "off".

Turning the night service on and off for UCD:
*404=UCD night on?

#404=UCD night off?
F=9= or G=9= Enter the code for "on" or "off".

Display the number of waiting calls:
Press the key. The LED lights up. Select and confirm. Confirm. or
*405=Calls in queue?
F=9> Enter the code for "on" or "off".

System networking via LAN (PC network)
90
Special Functions in the LAN (PC Network)
Step by Step

If your telephone is operating in a HiPath AllServe environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.
Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call page 86 of another HiPath 3000:
Internal DISA?
Select and confirm.
F=@ Enter the code. D Enter the (DISA) call number of the other HiPath 3000. or G Confirm the entry. D Enter the (DISA) call number of your telephone. or G Confirm the entry.
Leave hunt group?
or
Join hunt group?

You belong to multiple groups of another HiPath 3000:
or
D Enter the group number for "Join/Leave, directed".
91
Step by Step
Transferring Call Forwarding

You can activate/deactivate call forwarding page 62 for your telephone from other HiPath AllServe telephones.
Internal DISA?
Select and confirm.
F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 to
which your telephone is connected. or G Confirm the entry.
or
D Enter the (DISA) call number of your telephone. or G Confirm the entry.
Activating this function:
Call forwarding on?
Select and confirm.
F: Enter the code.

1=all calls?
or
or
: or ; or < Enter the code. D Enter the destination number.

Save?
or
Confirm.
Deactivating this function:

Call forwarding off?
Select and confirm.
G: Enter the code.
or
92
Step by Step
Using Night Answer

If authorized (contact System Support), you can define telephones in other HiPath 3000 communications platforms as the night answer page 63.
Internal DISA?
Select and confirm.
F=@ Enter the code. D Enter the (DISA) call number of the Hipath 3000 to
which the night answer telephone is connected. or G Confirm the entry.
or
D Enter the (DISA) call number of the telephone from

or G Confirm the entry. Activating this function:
Night answer on?
which you wish to activate/deactivate the night answer service.
Select and confirm.
F== Enter the code.

the destination number (= temporary night anD Enter swer service).
Save?
or
Confirm. Deactivating this function:
Night answer off?
Select and confirm.
G== Enter the code.
or
93
Step by Step
Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms page 88. Saving the telephones for the ringing group:
Program/Service
*81=Ringng group on?
FA: Enter the code.

Add to ringing group?
Select and confirm or
Add another station?
or
Display remove?
Select and confirm, then follow the operating instructions.
D Enter the call number.

#=Entry complete?
Confirm.
G Enter
Save?
or
Confirm.
Exit?
Select and confirm. Removing all telephones in call ringing group:
Ringing group off?
Select and confirm.
GA: Enter the code.
or
94
Step by Step
Controlling Relays
If this feature is configured (contact System Support), you can also control relays page 76 in other HiPath 3000 communications platforms.
Internal DISA?
Select and confirm.
F=@ Enter the code. D Enter the (DISA) call number of the Hipath 3000 in
which the relay is to be controlled. or G Confirm the entry.
or

which you wish to control the relay. or G Confirm the entry. Select and confirm. or
#90=Control Relay Off?
*90=Control Relay On?
FB9 or GB9 Enter the code for "on" or "off". :... = Enter the relay.
or
95
Step by Step
Opening the Door

If this feature is configured (contact System Support), you can also activate the door opener page 22 in other HiPath 3000 communications platforms.
Internal DISA?
Select and confirm.
F=@ Enter the code. D Enter the (DISA) call number of the HiPath 3000 in
which the door is to be opened. or G Confirm the entry.
or

which you wish to activate the door opener. or G Confirm the entry. Select and confirm.
Open door?
F?: Enter the code. D L Enter the call number of the entrance telephone.
All About Your Telephone
or
96
Labeling, Documentation and Accessories

Labeling Key Fields
You can chose from the following options to label the keys with the functions/call numbers saved ( page 8, page 9, page 53): Labeling by hand: Labeling strips are deliverd with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint. with a computer: You have avail of a CD Rom (ask System Support) with the electronic operating instructions for your HiPath 3000/HiPath AllServe page 98. You can label your keypads for each PC. with a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user interface under http://www.hipath.com "Downloads" "Software". Special labeling sheets, which can be ordered, are available with the corresponding labeling strips for this procedure. Labeling sheets can be ordered from the details of the article number from Siemens' Sales Organisation or via the following internet address: http://www.click4business-supplies.de Article number-labeling sheets: A31003-H8400-B993-*-6Z19 for optiPoint basic/standard/advance paper size - DINA4 A31003-H8400-B992-*-6Z19 for optiPoint key module paper size - DINA4 Put the labeled strips in the relevant key pad on your optiPoint and place the transparent cover over them (mat page above).
97
Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint. Write on the call-number label (fire brigade, police, own telephone numbers), then remove and stick it in the recess on the telephone when the handset is lifted.
Documentation
You can find these operating instructions in the Internet in PDF format under http://www.hipath.com and on CD-ROM (ask System Support) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Organisation of via the following Internet address. http://www.click4business-supplies.de CD-ROM article number: P31003-H1012-C130-*-6Z19 Article number of these operating instructions: A31003-H1012-C121-2-7619 In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe. To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.
98
Accessories
The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys. You can connect up to two key modules to your telephone. optiPoint BLF: Key modules with 90 LEDs and function keys. Use preferably in conjunction with optiPoint Attendant. optiPoint acoustic adapter: Connects a desk microphone, Headset, external speaker or second handset. Provides an additional bell for signaling calls in loud environments and similar situations and controls illuminated display panels, such as "Please do not enter" at the entrance to a room. optiPoint analog adapter: Connects an additional analog telephone, fax machine or PC with a modem card. optiPoint ISDN adapter: Connects an ISDN device, such as an ISDN fax machine, video recorder or PC to the S0 interface. optiPoint phone adapter: Connects a second system telephone. Callers can reach the second system telephone under a separate station number. optiPoint recorder adapter: Connects an external recorder or a second headset. Headset: Headset for frequent telephone users. Second handset: Allows you to hear better in noisy environments. Desk microphone: For speakerphone mode under poor acoustic conditions. External speaker: Improves the sound quality with open listening. You will find details about the individual products in your optiPoint telephone data sheets.
99
Fixing Problems
Fixing Problems
Telephone Maintenance
Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.
Troubleshooting
Pressed key does not respond: Check whether the key is stuck. Telephone does not ring: Check whether the do not disturb function was activated on your telephone (" Do not disturb" appears on the screen). If so, deactivate it page 20. You cannot dial an external number: Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone page 51. To correct any other problem: First contact System Support. If System Support is unable to correct the problem, contact Customer Service.
100
Fixing Problems
Step by Step
Responding to Error Messages on the Screen

US: Invalid entry UK: Incorrect entry
Possible cause: The station number is incorrect. Possible response: Enter a correct station number.
US: Not authorized UK: Access denied
Possible cause: You tried to activate a disabled function. Possible response: Ask System Support to authorize you to use the function.
US: Currently not possible UK: Feature not available
Possible cause: The station number you dialed does not exist. The telephone you are trying to call is unplugged. Possible response: Enter a correct station number. Try calling the telephone again later on.
US:Invalid station number UK: Number cannot be dialed
Possible cause: You dialed your own station number. Possible response: Enter a correct station number.
US: Key memory is full UK: Max.no.of keys exceeded
Possible cause: All memory locations for external station numbers are currently in use. Possible response: Try again later on.
Contacts for Resolving Problems

If you encounter a problem that lasts longer than five minutes, contact System Support.
101
Index
Index
A
accessories ................................................. 99 account code .............................................. 45 activating door opener .............................. 22 adapter ......................................................... 99 advisory message ...................................... 66 agents .......................................................... 89 announcement ........................................... 27 answering a timed reminder .................... 18 answering machine ................................... 69 call pickup ................................................ 23 appointment ................................................ 60 assigning a DID number ........................... 29 assigning available keys ............................ 53 assigning programmable keys ................. 53 associated dialing/dialing aid .................... 31 Attention Ring Vol ...................................... 49 automatic connection setup ..................... 28 automatic line seizure ............................... 25
C
call accepting from answering machine ... 23 accepting in a team ............................... 84 accepting, group ..................................... 88 answering ................................................ 13 forwarding ............................................... 62 forwarding in a team ............................. 81 forwarding MSN in CO .......................... 64 in a team with trunk keys ..................... 80 parking ..................................................... 36 pickup, directed ...................................... 17 placing on hold ........................................ 37 rejecting ................................................... 17 retrieving from park ............................... 36 retrieving held ......................................... 37 transfer ..................................................... 84 transfer after announcement ............... 35 using DSS keys in a team ..................... 83 call charge assignment ............................. 45 call charges for another telephone ......... 43 call charges for your telephone ............... 43 call forwarding ............................................ 62 MSN in CO .............................................. 64 102
call request .................................................. 38 call signal ..................................................... 13 call transfer .................................................. 35 call volume ............................................ 13, 50 call waiting accepting ................................................. 15 allowing .................................................... 16 preventing ............................................... 16 call waiting (camp-on) ................................ 47 tone off .................................................... 16 call waiting on/off ....................................... 16 call waiting tone on/off .............................. 16 caller ID restoring display of suppressing display of caller ID ....... 27 caller ID suppression ................................. 27 calling entrance telephone ................................ 22 calling a second party ................................ 32 calls distributing ............................................... 89 calls in queue ........................................ 24, 89 CE mark ......................................................... 2 change call number ................................... 68 charges for another telephone ................ 43 charges for your telephone ...................... 43 checking key assignments ....................... 61 cleaning the telephone ............................ 100 code dialing in ISDN .................................. 74 codes ............................................................ 11 conducting calls with a headset .............. 19 conference .................................................. 33 connection setup, automatic .................... 28 consultation hold ........................................ 32 contacts/problems ................................... 101 control panel optiPoint 500 basic, optiPoint 500 standard ........................ 8, 9
D
deleting advisory messages ..................... 66 desk microphone ....................................... 99 details, fax ................................................... 69 dial input editing ......................................... 26 dialing en-bloc ...................................................... 26 internal/external calls ............................. 25
Index dialing a number from the caller list .................................. 39 with repertory dialing keys ................... 42 dialing aid S0bus ..................................................... 31 dialing Internal calls ................................... 25 dialing numbers from the internal directory .................... 41 using speed-dialing ................................ 42 direct inward system access (DISA) ....... 72 direct station select ....................... 54, 56, 83 directory, internal ....................................... 41 DISA ............................................................. 72 display ........................................................ 8, 9 display angle ............................................... 50 Display backlight ........................................ 50 distributing calls ......................................... 89 do not disturb ............................................. 20 door opener ................................................. 23
G
group call ..................................................... 86 in a team .................................................. 84
H
handsfree answerback .............................. 19 off .............................................................. 19 on .............................................................. 19 headset .................................................. 19, 99 HiPath AllServe actuators .................................................. 95 door opener ............................................. 96 group call ................................................. 91 hunt group ............................................... 91 night answer ........................................... 93 relays ........................................................ 95 ringing group ........................................... 94 transferring call forwarding ................... 92 hotline .......................................................... 28 HTML format .............................................. 98 hunt group ................................................... 86
E
editing dial inputs ....................................... 26 editing the station number ....................... 26 en-bloc ......................................................... 26 enhanced paging equipment ................... 77 entrance telephone .................................... 22 error messages ........................................ 101 executive/secretary functions .................. 79 explanation of symbols ............................. 10 external code .............................................. 25
I
internal directory ........................................ 41 IP telephony ................................................ 91
K
key fields, labeling ............................. 8, 9, 97 key module .................................................... 9 keypad dialing ............................................. 74 keys assigning .................................................. 53 fixed ........................................................ 8, 9 incomplete save ..................................... 55 labeling ..................................................... 97 programmable ....................................... 8, 9
F
faceplate key module ................................................ 9 fax details .................................................... 69 forwarding ................................................... 62 multiple subscriber number (MSN) ..... 64 forwarding MSN in CO .............................. 64 forwarding multiple subscriber number (MSN) ........................................................... 64 function keys .............................................. 11 functions activating/deactivating for another telephone associated service .............. 71 programming on keys ............................ 55 resetting ................................................... 69
L
labeling key fields ............................... 8, 9, 97 LAN telephony ............................................ 91 leaving an advisory message ................... 66
103
Index LED (light-emitting diode) ....................... 8, 9 LED indications, meaning of ........ 79, 82, 83 LED signals, meaning ................................ 56 locking all phones ...................................... 72 locking/unlocking the telephone .............. 51 operating steps assigning to a key ................................... 58 operating systems ..................................... 10 optiPoint adapter ........................................ 99 optiPoint key module .................................. 9 overload ....................................................... 24 override .................................................. 48, 70
M
mailbox ........................................................ 18 making calls on-hook dialing ........................................ 25 to stored destinations ........................... 38 using redial .............................................. 40 with the dialing aid ................................. 31 making external calls ................................. 25 making trunk calls ...................................... 25 malfunctions ............................................. 100 meaning of LED Indications ..................... 79 meaning of LED indications ............... 82, 83 meaning of LED signals ............................ 56 message answering ................................................ 65 deleting/displaying ................................. 65 receiving .................................................. 65 sending .................................................... 65 microphone for speakerphone mode ....... 9 monitoring silent ......................................................... 70 MULAP keys ............................................... 79 MULAP trunk keys .................................... 79
P
parking a call ............................................... 36 PDF format .................................................. 98 personal identification number ................ 52 pickup (call) ............................................ 17, 88 PIN ................................................................ 52 for a telephone ....................................... 51 placing a call on hold ................................. 37 in a team .................................................. 80 preventing and allowing automatic camp-on .................................... 16 prime line on ............................................... 25 problems/contacts ................................... 101 procedure assigning to a key ................................... 58 Program/Service ......................................... 11 programming available keys ..................... 53 programming keys ..................................... 53 programming your telephone .................. 49 project calls ................................................. 45
N
night answer ............................................... 63 notes .............................................................. 2
R
radio paging equipment PSE .................... 77 recall ............................................................. 36 receiving volume .................................. 13, 50 redialing a number ..................................... 40 from the caller list .................................. 39 relays ............................................................ 76 relocate ........................................................ 68 reserving a trunk ........................................ 29 resetting functions ..................................... 69 resetting services ....................................... 69 ring tone ...................................................... 49 ring transfer in an executive/secretary team ............ 85 ring volume ................................................. 49 ringer cutoff ................................................ 20 ringing group ............................................... 88 room monitor .............................................. 70
O
open door with a code .............................................. 23 open listening ............................................. 14 opening door ............................................... 22 operating instructions HTML format .......................................... 98 ordering .................................................... 98 PDF format .............................................. 98 operating principle ..................................... 11
104
Index
S
saving a PIN ................................................ 52 second level .......................................... 42, 53 secretary functions .................................... 79 sensors ........................................................ 76 setting your telephone .............................. 49 Shift ........................................................ 42, 53 Shift key ................................................. 42, 53 silent monitor .............................................. 70 simple paging equipment ......................... 77 speaker ........................................................ 13 speaker call ................................................. 27 speakerphone mode ............... 13, 14, 15, 50 special dial tone .......................................... 20 speed-dialing dialing numbers ...................................... 42 saving station speed-dialing ................. 54 system ..................................................... 42 station number assigning .................................................. 29 correcting ................................................. 26 saving ....................................................... 53 station speed-dialing ............................ 42, 54 suffix-dialing ................................................ 28 switches ...................................................... 76 system speed-dialing ................................ 42 system-wide cancellation ......................... 69
testing the telephone functions .............. 61 text message answering ................................................ 65 deleting/displaying ................................. 65 receiving ................................................... 65 sending ..................................................... 65 three-party conference .............................. 33 time-dependent hotline ............................. 28 toggle ........................................................... 32 toggle/connect in the team .............................................. 81 tone dialing .................................................. 28 tone dialing (DTMF dialing) ....................... 28 trace call ....................................................... 21 transfer (call) ............................................... 84 after announcement .............................. 35 transfer call .................................................. 35 trunk flash .................................................... 30 trunk keys in a team .................................. 79 trunk keys, MULAP ................................... 79 trunk, reserving .......................................... 29
U
UCD .............................................................. 89 using a caller list ......................................... 38 using a temporary phone .......................... 67 using functions from the outside ............ 72
T
team with trunk keys ................................ 79 telephone cleaning .................................................. 100 locking ...................................................... 51 locking another ....................................... 72 locking/unlocking .................................... 51 locking/unlocking all phones ................. 72 maintaining ............................................ 100 operating .................................................. 11 settings .................................................... 49 testing ...................................................... 61 using another like your own ................. 67 telephone data service .............................. 75 telephone maintenance .......................... 100 telephone test ............................................ 61 temporary phone ........................................ 67 testing the telephone ................................ 61
V
variable call forwarding ............................. 62
W
waiting calls ................................................. 24 work time .................................................... 90
105
Index
106
Overview of Functions and Codes (Alphabetical)
Overview of Functions and Codes (Alphabetical)

The table below lists all available functions as they appear on the display. Functions that have been configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact System Support). Functions (display) ... Interactively ... Via the Program/Service menu
Program/Service Code
... With function keys
Account code Advisory msg. on Advisory msg. off Associated dial Associated serv. Call waiting Waiting tone off Waiting tone on Call wait.term.on Call wait.trm.off Caller List Save number Changeover on Changeover off Change PIN Conference Start conference Adding a party to the conference End conference View conf parties Remove party Drop last conf. party (only for U.S.) Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On Control Relay Off US:Directory UK:Phonebook DISA Internal DISA En-bloc sending Dial 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
*60 *69
#69
X X X X X X X X X X X X X X X
#87 *490 #490 #82 *82
*67 *83 *55 *87
*66
#66 *93
*3
#3
*491
9 9 9 9
*0 *0 *90
#90 X X X
*47
107
Overview of Functions and Codes (Alphabetical) Functions (display) ... Interactively ... Via the Program/Service menu
DND on DND off Door opener on Door opener off DTMF dialing Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off Trunk FWD on Trunk FWD out Forward Line: On Forward Line: Off Headset Answer call HF answerback on HF answerback off Hotline Join hunt group Leave hunt group Rejoin all groups Leave all groups Lock all phones Monitoring Mute on Mute off Night answer on Night answer off Open door Override Page Answer page (not for U.S.)
9 9
9 9 9 9 9
*97
#97 #89
X X X X X X X X X X X X X X
*89 *53 *1 *11 *12 *13
9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9
#1 *64 #64 *501 #501
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
*96
#96
X X X X X X X X X X X X X X X
#85 *85* #85#
*85
*943 *944 *52

#52 #44
*44 *61 *62 *45

#45
108
Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog. feature key Redial Reject call Release Relocate Complete Relocate Reserve trunk Reset services Retrieve line Ring Transfer: On Ring Transfer: Off Ringer cutoff on Ringer cutoff off Ringing group on Ringing group off Room monitor Select language Send message View sent message US: View messages UK: Display Messages Mailbox Keypad dialingl Shift Key Show call charges (own telephone) View call charges (other partys telephone) Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone 9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9
*56
#56
*940 *59 *57 *91
X X X X X
*9419
#9419 #0
X X
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
X X X X X X X X X X X X X X
*63 *502
#502
*98
#98 #81
*81 *88 *48 *68

#68 #68
*503 *65 *80 *86

#86 X X X X X X X 109
*42 *41 *508
Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk Flash UCD Log on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue US:Callback UK:Set Callback View callbacks/Delete Use speed-dialing Change Speed-dial (station) 9 9 9 9
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9
*46
#46
X X X X X X X X X X X X X X X X X
*2 *84 *51
#401 *402 #402 *403 #403 *404 #404 *405
*401
*58
#58
*7 *92
110
FCC and Industry Canada Compliance

This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard.
FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules. Service If you experience problem with the Siemens optiPoint 500 telephone, contact Siemens customer support at 1-800-835-7656 for information on service and repairs. The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning. FCC Rules, Part 15 The Siemens optiPoint 500 telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference in the users expense. FCC Rules, Part 68 1. FCC Part 68 Certification The Siemens optiPoint 500 telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint 500 telephone to be retained, all other products used in conjunction with the Siemens optiPoint 500 telephone must also be FCC Part 68 certified for use with the front-end terminal equipment. If any of these components are not certified, Siemens is required to obtain FCC Part 68 certification of the assembled equipment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following: Any component added to the Siemens optiPoint 500 telephone, whether it bears component certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new component can be used; Any modification/update made to the Siemens optiPoint 500 telephone will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used; Siemens optiPoint 500 telephone complies with and will continue to comply with all the applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-time of the product.
FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint 500 telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 2. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens optiPoint 500 telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Network connection (i.e. have a REN stated on the label) and the highest REN. 3. Facility Interface Information Siemens optiPoint 500 telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used. 4. Disruption of the Network If the Siemens optiPoint 500 telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC. 5. Telephone Company Facility Changes The telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service. 6. Hearing-Aid Compatibility Telephones for emergency use and telephones installed in common areas such as lobbies, hospital rooms, elevators, and hotel rooms must have handsets that are compatible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed. The Siemens optiPoint 500 telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements. 7 . Programmed Dialer Features When you program emergency numbers or make test calls to emergency numbers using Siemens products with programmed dialer features, stay on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in off-peak hours, such as early morning or late evening.
Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Certification Procedure CP-01, Part I, Section 14. Ringer Equivalence Number (REN) The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. It is not applicable to Siemens optiPoint 500 telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement documents. The Department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. DANGER Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
-43$643360+43450&454050:94<1P A31003-H1012-C121-2-7619 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.
Ref. No.: A31003-H1012-C121-2-7619 Printed in the Federal Republic of Germany BA 25.02.2002
Siemens AG 2002 Information and Communication Networks Hofmannstr. 51 D-81359 Munich

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HiPath 3000 HiPath AllServe

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Before You Begin

Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8

Basic and Enhanced Functions

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Calling Multiple Parties Simultaneously . . . . . . . . .32

Making Calls to Stored Destinations . . . . . . . . . . . .38

Displaying and Assigning Call Charges . . . . . . . . . 43

If You Cannot Reach a Destination .... . . . . . . . . . . . 46

Saving Station Numbers, Functions, Procedures and Appointments . . . . . . . 53

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .65

Team and Executive/Secretary Functions

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 86

System networking via LAN (PC network)

All About Your Telephone

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Basic operating instructions

Basic operating instructions

optiPoint 500 economy/basic/standard control panel

Key field freely programmable keys

Fixed function key: Release

Basic operating instructions

optiPoint 500 advance control panel with optiPoint key modules

Speaker for open listening and ring tones Handset

Basic operating instructions

How to Use these Operating Instructions

Basic operating instructions

Use execute it.

to scroll to a function and press

Use execute it.

to scroll to a function and press

... Via the Program/Service Menu

G9 Enter the code directly.

... With Function Keys

Basic operating instructions

Functions You Can Use

Additional Team and Executive/Secretary Functions

Using the Telephone Efficiently

Basic and Enhanced Functions

Making and Answering Calls

Making and Answering Calls

The number or the name of the caller appears on the display.

Answering a Call With the Handset

C Lift the handset.

I Replace the handset.

Press the key.

Answering a Call with the Speaker (Speakerphone Mode)

Press the key. The LED lights up. Speakerphone mode.

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Making and Answering Calls

Open Listening in the Room During a Call

Press the key. The LED goes out.

Making and Answering Calls

Switching to Speakerphone Mode

Switching to the Handset

C and H Lift the handset. Continue the call.