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    Quality Circles

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    niranjana
    Quality Circles are voluntary groups of employees who meet regularly to discuss and solve work-related problems, with the goal of improving quality and productivity. They operate on the principle that employee participation in decision-making leads to better outcomes. Quality Circles are most effective when members receive training, have management support, and are truly empowered to make decisions within the organization. Real-world examples show they can increase class involvement and engagement when utilized correctly.

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    Quality Circles

    Uploaded by

    niranjana
    17 views10 pages
    Quality Circles are voluntary groups of employees who meet regularly to discuss and solve work-related problems, with the goal of improving quality and productivity. They operate on the principle that employee participation in decision-making leads to better outcomes. Quality Circles are most effective when members receive training, have management support, and are truly empowered to make decisions within the organization. Real-world examples show they can increase class involvement and engagement when utilized correctly.

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    Quality Circles

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    TQM

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    Quality Circles are voluntary groups of employees who meet regularly to discuss and solve work-related problems, with the goal of improving quality and productivity. They operate on the principle that employee participation in decision-making leads to better outcomes. Quality Circles are most effective when members receive training, have management support, and are truly empowered to make decisions within the organization. Real-world examples show they can increase class involvement and engagement when utilized correctly.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    17 views10 pages

    Quality Circles

    Uploaded by

    niranjana
    Quality Circles are voluntary groups of employees who meet regularly to discuss and solve work-related problems, with the goal of improving quality and productivity. They operate on the principle that employee participation in decision-making leads to better outcomes. Quality Circles are most effective when members receive training, have management support, and are truly empowered to make decisions within the organization. Real-world examples show they can increase class involvement and engagement when utilized correctly.

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    Quality Circles

    What is a Quality Circle?


    Voluntary groups of employees who work on similar tasks or share an area of responsibility They agree to meet on a regular basis to discuss & solve problems related to work. They operate on the principle that employee participation in decisionmaking and problem-solving improves the quality of work

    How Do Quality Circles Work?


    Characteristics
    Volunteers Set Rules and Priorities Decisions made by Consensus Use of organized approaches to Problem-Solving

    How Do Quality Circles Work?


    All members of a Circle need to receive training Members need to be empowered Members need to have the support of Senior Management

    How Can They be Used in an Organization?


    Increase Productivity Improve Quality Boost Employee Morale

    Real World Example


    At Penn State University in 1983, a Quality Circle was formed by Professor Hirshfield, a Professor of East Asia History.
    Selected 8 Students from a large lecture class Resulted in increased involvement from the class

    Team Exercise
    Break down into teams of 6-8 people Establish a leader and rules for your Circle Have a brainstorming and problem-solving session to resolve the issue on the next slide

    Problems with Quality Circles


    Inadequate Training Unsure of Purpose Not truly Voluntary Lack of Management Interest Quality Circles are not really empowered to make decisions.

    Summary of History and Practices


    Quality Circles were first seen in the United States in the 1950s Circles were developed by Dr, Kaoru Ishikawa in Japan in the 1960s Circles were re-exported to the US in the early 1970s

    Summary of History and Practices


    1980s brought Total Quality Management and a reduction in the use of Quality Circles Quality Circles can be a useful tool if used properly

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