Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $9.99/month after trial. Cancel anytime.

    User Experience Persona A Complete Guide - 2020 Edition
    User Experience Persona A Complete Guide - 2020 Edition
    User Experience Persona A Complete Guide - 2020 Edition
    Ebook217 pages1 hour

    User Experience Persona A Complete Guide - 2020 Edition

    By Gerardus Blokdyk

    ()

    Read preview

    About this ebook

    How is the value delivered by user experience persona being measured? What are the essentials of internal user experience persona management? What are the rough order estimates on cost savings/opportunities that user experience persona brings? What sources do you use to gather information for a user experience persona study? Why not do user experience persona?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make User Experience Persona investments work better.

    This User Experience Persona All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth User Experience Persona Self-Assessment. Featuring 960 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which User Experience Persona improvements can be made.

    In using the questions you will be better able to:

    - diagnose User Experience Persona projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in User Experience Persona and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the User Experience Persona Scorecard, you will develop a clear picture of which User Experience Persona areas need attention.

    Your purchase includes access details to the User Experience Persona self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    - In-depth and specific User Experience Persona Checklists

    - Project management checklists and templates to assist with implementation

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateOct 23, 2019
    ISBN9780655992233
    User Experience Persona A Complete Guide - 2020 Edition

    Read more from Gerardus Blokdyk

    Related to User Experience Persona A Complete Guide - 2020 Edition

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      How To Lead The Market In CX

      Feb 11, 2018

      Great customer experiences don’t happen by accident. They require a vision, a plan and flawless cross functional execution. In Avanade’s ‘Is your customer experience making an impact or not?’ this plan is broken down into a three-step ‘CX Trek’ of di

      3 min read

    • Article

      When Artificial Intelligence Gets To Work

      Apr 23, 2018

      DISCUSSIONS OF THE WORKPLACE impacts of artificial intelligence often focus on potential lost jobs or apocalyptic scenarios. But the authors of the new book Human + Machine: Reimagining Work in the Age of AI, Accenture’s Paul R. Daugherty and H. Jame

      1 min read

    • Article

      A Good Listener

      Apr 26, 2021

      A Good Listener
      13 min read

    • Article

      Baby Boom in My C-Suite

      Aug 24, 2021

      Baby Boom in My C-Suite
      2 min read

    • Article

      The Digital Direction 2020

      Jun 25, 2020

      The Digital Direction 2020
      9 min read

    • Article

      Customer-Driven Disruption

      Jan 31, 2020

      Customer-Driven Disruption
      9 min read

    • Article

      Further Insights

      Jun 9, 2021

      From our survey, marketers tell us there is a will to invest in tools to strengthen their analytics measurement and automation. But with challenges in user capabilities and know-how as well as a lack of human resources to deploy such MarTech how can

      4 min read

    • Article

      Three Pivots to $100 Million

      Sep 24, 2024

      Three Pivots to $100 Million
      2 min read

    • Article

      Live, Learn, Leap

      Jun 3, 2019

      Live, Learn, Leap
      10 min read

    • Article

      The Underlying Dynamics Of The grocery Retail Segment

      Aug 20, 2021

      As it tackles the aftermath of the looting and unrest in KwaZulu-Natal and Gauteng, the listed grocery retail sector is itself at an inflection point. All the country’s Big Five retailers have new chief executives in place, with Shoprite’s Pieter Eng

      6 min read

    • Article

      The Best Investments In History… Taking A Stake In Tesla

      Sep 23, 2022

      Elon Musk was born in Pretoria, South Africa, in 1971, and became interested in computers at a young age. After briefly studying at the University of Pretoria, he moved to Canada in 1989 to avoid military service, and took various jobs. Later he stud

      1 min read

    • Article

      Making Experimentation Work For You

      Sep 1, 2020

      You have said that every organization should embrace the practice of continuous experimentation. Why is this so critical, particularly right now? The main reason is that experimentation is the engine of innovation. As a result, anyone who cares about

      6 min read

    • Article

      Ben Pasternak, 21

      Aug 24, 2021

      Ben Pasternak, 21
      1 min read

    • Article

      Think You’re Too Small For CRM? Think Again

      Jun 27, 2018

      Customer relationship management solutions are essential for—and accessible to—growth-oriented small and midsize businesses.

      2 min read

    Related categories

    Reviews for User Experience Persona A Complete Guide - 2020 Edition

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      User Experience Persona A Complete Guide - 2020 Edition - Gerardus Blokdyk

      User Experience Persona

      Complete Self-Assessment Guide

      The guidance in this Self-Assessment is based on User Experience Persona best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

      Notice of rights

      You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

      All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

      The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

      Trademarks

      Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

      Copyright © by The Art of Service

      http://theartofservice.com

      [email protected]

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      [email protected]

      Included Resources - how to access

      Included with your purchase of the book is the User Experience Persona Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      [email protected]

      with this books’ title in the subject to get the User Experience Persona Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •In-depth specific Checklists covering the topic

      •Project management checklists and templates to assist with implementation

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to [email protected] with this books’ title in the subject to get the User Experience Persona Self Assessment Tool right away.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of User Experience Persona, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of User Experience Persona have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of User Experience Persona, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your User Experience Persona initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the User Experience Persona Scorecard on the second next page of the Self-Assessment.

      Your completed User Experience Persona Scorecard will give you a clear presentation of which User Experience Persona areas need attention.

      User Experience Persona

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      User Experience Persona

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      User Experience Persona

      Scorecard Example12

      User Experience Persona

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:103

      User Experience Persona and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: User Experience Persona129

      1.1 Project Charter: User Experience Persona131

      1.2 Stakeholder Register: User Experience Persona133

      1.3 Stakeholder Analysis Matrix: User Experience Persona134

      2.0 Planning Process Group: User Experience Persona136

      2.1 Project Management Plan: User Experience Persona138

      2.2 Scope Management Plan: User Experience Persona140

      2.3 Requirements Management Plan: User Experience Persona142

      2.4 Requirements Documentation: User Experience Persona144

      2.5 Requirements Traceability Matrix: User Experience Persona146

      2.6 Project Scope Statement: User Experience Persona148

      2.7 Assumption and Constraint Log: User Experience Persona150

      2.8 Work Breakdown Structure: User Experience Persona152

      2.9 WBS Dictionary: User Experience Persona154

      2.10 Schedule Management Plan: User Experience Persona156

      2.11 Activity List: User Experience Persona158

      2.12 Activity Attributes: User Experience Persona160

      2.13 Milestone List: User Experience Persona162

      2.14 Network Diagram: User Experience Persona164

      2.15 Activity Resource Requirements: User Experience Persona166

      2.16 Resource Breakdown Structure: User Experience Persona168

      2.17 Activity Duration Estimates: User Experience Persona170

      2.18 Duration Estimating Worksheet: User Experience Persona172

      2.19 Project Schedule: User Experience Persona174

      2.20 Cost Management Plan: User Experience Persona176

      2.21 Activity Cost Estimates: User Experience Persona178

      2.22 Cost

      Enjoying the preview?
      Page 1 of 1