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    Customer Service Evolution Standard Requirements
    Customer Service Evolution Standard Requirements
    Customer Service Evolution Standard Requirements
    Ebook205 pages1 hour

    Customer Service Evolution Standard Requirements

    By Gerardus Blokdyk

    ()

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    About this ebook

    What tools and technologies are needed for a custom Customer Service Evolution project? Does Customer Service Evolution systematically track and analyze outcomes for accountability and quality improvement? Is supporting Customer Service Evolution documentation required? Are assumptions made in Customer Service Evolution stated explicitly? How do you make it meaningful in connecting Customer Service Evolution with what users do day-to-day?

    This premium Customer Service Evolution self-assessment will make you the accepted Customer Service Evolution domain leader by revealing just what you need to know to be fluent and ready for any Customer Service Evolution challenge.

    How do I reduce the effort in the Customer Service Evolution work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Evolution task and that every Customer Service Evolution outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Evolution costs are low? How can I deliver tailored Customer Service Evolution advice instantly with structured going-forward plans?

    There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Evolution essentials are covered, from every angle: the Customer Service Evolution self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Evolution outcomes are achieved.

    Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Evolution practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Evolution are maximized with professional results.

    Your purchase includes access details to the Customer Service Evolution self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateNov 25, 2018
    ISBN9780655554172
    Customer Service Evolution Standard Requirements

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      Book preview

      Customer Service Evolution Standard Requirements - Gerardus Blokdyk

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      [email protected]

      Acknowledgments

      This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

      Representatives from several client companies participated in the preparation of this Self-Assessment.

      Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

      In addition, we are thankful for the design and printing services provided.

      Included Resources - how to access

      Included with your purchase of the book is the Customer Service Evolution Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      [email protected]

      with this books’ title in the subject to get the Customer Service Evolution Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •…plus an extra, special, resource that helps you with project managing.

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to [email protected] with this books’ title in the subject to get the Customer Service Evolution Self Assessment Tool right away.

      Your feedback is invaluable to us

      If you recently bought this book, we would love to hear from you!

      You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

      How does it work?

      To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

      What happens when I submit my review?

      Once you have submitted your review, send us an email at

      [email protected] with the link to your review so we can properly thank you for your feedback.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Customer Service Evolution, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Customer Service Evolution have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Customer Service Evolution, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Customer Service Evolution initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Customer Service Evolution Scorecard on the second next page of the Self-Assessment.

      Your completed Customer Service Evolution Scorecard will give you a clear presentation of which Customer Service Evolution areas need attention.

      Customer Service Evolution

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Customer Service Evolution

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Acknowledgments9

      Included Resources - how to access9

      Your feedback is invaluable to us11

      Purpose of this Self-Assessment11

      How to use the Self-Assessment12

      Customer Service Evolution

      Scorecard Example14

      Customer Service Evolution

      Scorecard15

      BEGINNING OF THE

      SELF-ASSESSMENT:16

      CRITERION #1: RECOGNIZE17

      CRITERION #2: DEFINE:24

      CRITERION #3: MEASURE:35

      CRITERION #4: ANALYZE:47

      CRITERION #5: IMPROVE:56

      CRITERION #6: CONTROL:68

      CRITERION #7: SUSTAIN:79

      Customer Service Evolution and Managing Projects, Criteria for Project Managers:104

      1.0 Initiating Process Group: Customer Service Evolution105

      1.1 Project Charter: Customer Service Evolution107

      1.2 Stakeholder Register: Customer Service Evolution109

      1.3 Stakeholder Analysis Matrix: Customer Service Evolution110

      2.0 Planning Process Group: Customer Service Evolution112

      2.1 Project Management Plan: Customer Service Evolution114

      2.2 Scope Management Plan: Customer Service Evolution116

      2.3 Requirements Management Plan: Customer Service Evolution118

      2.4 Requirements Documentation: Customer Service Evolution120

      2.5 Requirements Traceability Matrix: Customer Service Evolution122

      2.6 Project Scope Statement: Customer Service Evolution124

      2.7 Assumption and Constraint Log: Customer Service Evolution126

      2.8 Work Breakdown Structure: Customer Service Evolution128

      2.9 WBS Dictionary: Customer Service Evolution130

      2.10 Schedule Management Plan: Customer Service Evolution132

      2.11 Activity List: Customer Service Evolution134

      2.12 Activity Attributes: Customer Service Evolution136

      2.13 Milestone List: Customer Service Evolution138

      2.14 Network Diagram: Customer Service Evolution140

      2.15 Activity Resource Requirements: Customer Service Evolution142

      2.16 Resource Breakdown Structure: Customer Service Evolution143

      2.17 Activity Duration Estimates: Customer Service Evolution145

      2.18 Duration Estimating Worksheet: Customer Service Evolution147

      2.19 Project Schedule: Customer Service Evolution149

      2.20 Cost Management Plan: Customer Service Evolution151

      2.21 Activity Cost Estimates: Customer Service Evolution153

      2.22

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