‘We Do Not Want to Deal With Customers Like You!’
A family-owned restaurant has had enough of one-star reviews.
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Dragon Lee, a family-owned Chinese restaurant in upstate New York, is a beloved place. On Google, it has a 4.3-star average, with high praise for its crab rangoon. Every once in a while, though, someone leaves unhappy. The food “was absolutely terrible,” a Google reviewer recently wrote in a one-star rating—so bad that he later called to ask if there had been a sudden change of chefs. (There had not.) The reviewer, who didn’t respond to an interview request, wrote that he threw most