Rotman Management

Q&A

You have said that no group in society has been more profoundly neglected for an extended period of time than our elders. Please describe the current state of affairs.

We live in an aging society, and yet it’s a society that doesn’t respect its elders. In Canada, we tend to value economic contributions above all else, so once you retire, you are viewed as a cost to the system. It’s almost like you’re disposable, and that is evident in the way we treat people who get really sick: We institutionalize them — hiding them away, out of sight and out of mind. There is profound ageism ingrained in both our social policies and our attitudes.

In its pre-pandemic report, the Public Inquiry Into the Safety and Security of Residents in Long-Term Care Homes pointed to “systemic vulnerabilities” as the root of failings in this sector. How would you summarize these vulnerabilities?

I mentioned the widespread marginalization of older people, and nowhere is that more obvious than in long-term care. About 400,000 older Canadians live in these have are poorly paid, so turnover is high. There is poor infrastructure, too. Lots of these homes are old and poorly designed, so people often live in rooms with three or four beds, in almost prison-like conditions.

You’re reading a preview, subscribe to read more.

More from Rotman Management

Rotman Management7 min readIntelligence (AI) & Semantics
How to Drive Innovation with Generative AI
A COMPANY’S EFFORTS TO INNOVATE can fall short for many reasons. Critical assumptions about customers, technologies, rivals and innovation domains may not reflect current trends and circumstances. The diversity and quality of ideas in the funnel may
Rotman Management6 min readIntelligence (AI) & Semantics
In Praise of Empathic AI
SINCE THE RELEASE of ChatGPT, an AI chatbot based on a large language model (LLM), scientists and lay people alike have marvelled at its ability to simulate human qualities. One of these is empathy, which involves resonating with another’s emotions,
Rotman Management10 min readSmall Business & Entrepreneurs
How To Manage Innovation A Primer For Leaders
THERE IS ONE THING that virtually every organization — whether it’s a bank, a tech start-up or a hospital — has in common: a desire to reach its full innovative potential. The question is, how can this be achieved? There is no easy answer, but the re

Related Books & Audiobooks